Booking With RCI Owner Fact Sheet

Transcription

1 RCI is a timeshare exchange cmpany which gives WrldMarkSP Owners the pprtunity t exchange t ther timeshare prperties arund the wrld. RCI has ver 3.8 millin members wh are all timeshare Owners f sme srt. RCI has ver 4,300 affiliated resrts in mre than 110 cuntries, s there s lts f flexibility and chice when travelling thrugh RCI. Privileges by Wyndham members are autmatically enrlled as RCI members upn signing up t Privileges membership. An RCI membership number is printed n yur WrldMarkSP Owner Card the card can take up t 6 weeks t be psted frm accunt activatin with WrldMarkSP. WrldMarkSP Premier Owners can jin RCI by paying an annual fee. RCI Inventry Optins RCI has many different inventry ptins which are referred t as pls': WEEKS POOL Timeshare weeks banked annually (includes Owners depsits). Available t all RCI members. POINTS POOL Traditinal Timeshare Owners sign ver their timeshare t RCI fr 3 years, and are given RCI pints in exchange. This inventry ges int the POINTS pl. Privileges by Wyndham members are allwed t bk inventry frm this pl. This Pl is where Split Weeks and Nightly stays may be available fr certain resrts. RENTAL POOL - These are Rental rms that any RCI member can purchase fr cash, hwever Privileges by Wyndham members can als bk using Vacatin Credits. RCI PRIVILEGES HOLIDAY EXTRAS Extra exchange inventry n ffer fr reduced Vacatin Credits. These are bked thrugh WrldMarkSP Owner Services team, nt directly thrugh RCI. INSTANT EXCHANGE POOL Last minute inventry (within 30 days). Please Nte: RCI reserves the right t remve any inventry frm the Instant Exchange pl that they believe they can sell at full price i.e. a cancellatin fr Christmas time ccurs in early December, even thugh the check in date is within 30 days, the inventry may nt be laded int the Instant Exchange Pl due t the high demand ver this perid. RCI Accmmdatin Standards As RCI resrts cme frm multiple timeshare Owners accmmdatin, the standard f accmmdatin is nt always knwn r guaranteed by RCI. Hwever, RCI give ut annual awards t selected resrts based n feedback frm RCI custmers, which gives an indicatin f the standard f accmmdatin at these resrts. RCI have Gld Crwn, Silver Crwn, and Hspitality awards - this is a great way fr yu t search and review resrts nline befre cnfirming a reservatin.

2 WrldMarkSP Owners generally have t bk a full week (seven nights) reservatin with RCI, hwever Privileges by Wyndham members receive the additinal benefit f bking Split Week r Nightly Stays at selected resrts rather than full weeks. These resrts are usually lcated acrss America, Canada, the U.K. and Eurpe. Yu can bk up t 10 mnths in advance fr Split Week r Nightly Stay reservatins, hwever yu cannt use the Onging Search benefit as this is set t search in week blcks f accmmdatin. Similar t a Cnfirm First reservatin, nce yu select the dates and prperty yu wish t bk, yu can call an RCI cnsultant wh will cnfirm the reservatin. Once cnfirmed, the applicable Vacatin Credits, Husekeeping fee and exchange fees based n the nightly rates will be charged (usually prcessed within 3 business days). The Split Week and Nightly Stays Vacatin Credit Charts belw shw the cst per night fr each rm type:

3 Hw t Bk Cnfirm First Over the phne: Select the dates and prperty yu wish t bk at (lgin and click RCI Exchange link t view RCI accunt and prperties) Call an RCI cnsultant Pay the Exchange fee t the RCI Cnsultant RCI Cnsultant cnfirms the reservatin Applicable Vacatin Credits and Husekeeping tken/fee based n the nightly rates are deducted (usually prcessed within 3 business days) Online: Lgin at (lgin and click RCI Exchange link t view RCI accunt and prperties) Select the prperty yu wish t bk, then click available units :

4 available units allws yu t select the date range in which yu wish t travel Please Nte: Check in days will appear as ne day available which indicates the prperty is available fr ne week (seven nights). The belw example shws that a seven night stay is available t bk frm Friday 1 st December, checking ut n Friday 8 th December (all seven nights will nt be highlighted grey as available, nly the check in day shws as available): Yu can then cnfirm yur reservatin and pay the Exchange fee, and will receive a cnfirmatin letter which includes the details f their reservatin, including the cancellatin plicy specific t yur reservatin Within three business days, yur Vacatin Credits and Husekeeping tken/fee will be deducted frm yur WrldMarkSP accunt fr the reservatin Instant Exchange Over the phne: Select the dates (within 30 days f check in) and prperty yu wish t bk at (lgin and click RCI Exchange link t view RCI accunt and prperties) Call an RCI cnsultant Pay the Exchange fee t the RCI Cnsultant

5 RCI Cnsultant cnfirms the reservatin Applicable Vacatin Credits and Husekeeping tken/fee based n the nightly rates are deducted (usually prcessed within three business days) Online: Lgin at (lgin and click RCI Exchange link t view RCI accunt and prperties) Select the prperty yu wish t bk, then click available units : available units allws yu t select the date range in which yu wish t travel fr Instant Exchange rates t apply, the dates must be within 30 days. Please Nte: Check in days will appear as ne day available which indicates the prperty is available fr ne week (seven nights). The belw example shws that a seven night stay is available t bk frm Friday 1 st December, checking ut n Friday 8 th December 2017 (all

6 seven nights will nt be highlighted grey as available, nly the check in day shws as available): Yu can then cnfirm yur reservatin and pay the Exchange fee, and will receive a cnfirmatin letter which includes the details f yur reservatin, including the cancellatin plicy specific t yur reservatin Within three business days, yur Vacatin Credits and Husekeeping tken/fee will be deducted frm yur WrldMark accunt fr the reservatin Over the phne: Select the dates and prperty yu wish t bk at (lgin and click RCI Exchange link t view RCI accunt and prperties) If yu wish t search fr a prperty nline, it it imprtant t nte that the website des nt state whether a resrt is available fr Split Week r Nightly Stay reservatins n the main page (hwever mst ffer bth). If yu searches fr an area and want t bk a Split Week r Nightly Stay reservatin, yu can search fr between ne t seven days and any resrts available fr Split Week r Nightly Stay reservatins will appear in the search results. If yu are lking at an individual resrt, yu can check the check in days nline which will indicate whether Split Week r Nightly Stays are available at the resrt - if the check in days states Friday and Saturday, then it is a week based resrt (must stay fr seven nights), if it states mre than Friday and Saturday check in are available, then yu can request shrter stays than a week. Once yu have chsen a destinatin, yu can call an RCI cnsultant Pay the Exchange fee t the RCI Cnsultant RCI Cnsultant cnfirms the reservatin Applicable Vacatin Credits and Husekeeping tken/fee based n the nightly rates are deducted (usually prcessed within three business days) Split Weeks/Nightly stays cannt be bked nline Privileges Hliday Extras Over the phne: Lgin at

7 Click Accmmdatin, scrll dwn t Privileges Hliday Extras and click SEARCH RESORTS : Yu will be redirected t a new webpage where yu can select where they wuld like t travel t, and view availability: Bkings can be made 31 t 121 days prir t the arrival date fr seven-night stays nly Once yu select where yu wuld like t travel t and what dates yu wish t travel, yu can call the Owner Services team quting Privileges Hliday Extras between the perating hurs f Mnday t Friday between 9am and 5pm AEST n (AU) r (NZ) A bking fee (r ne Husekeeping tken if available t brrw) applies t Privileges Hliday Extras bkings Cnfirmatin, Changes & Cancellatins Once a reservatin is cnfirmed, yu will receive a cnfirmatin letter via r in the mail frm RCI, which lks similar t the belw:

8 If yu wish t make a change t yur reservatin, yu can call RCI directly and speak t an RCI Cnsultant wh can assist with their enquiries. Bking Windws Bking Optin Cnfirm First Instant Exchange Privileges Hliday Extras Bking Windw Up t 2 years in advance Up t 30 days in advance Up t 10 mnths in advance 31 t 121 days in advance

9 Cancellatin Plicies Bking Optin Cnfirm First Instant Exchange Privileges Hliday Extras Cancellatin Plicies Cancelled 22 days r mre in advance: All Vacatin Credits & Husekeeping returned (either WrldMarkSP accunt r RCI accunt) $75 frfeited frm exchange fee, remainder refunded Cancelled 21 days r less in advance: Vacatin Credits are nt returned t WrldMarkSP accunt N refund if cancelled Cancelled 120 days r mre in advance: All Vacatin Credits & Husekeeping returned (either WrldMarkSP accunt r RCI accunt) Cancelled 119 days r less in advance: Vacatin Credits are nt returned t WrldMarkSP accunt Vacatin Credits returned t RCI accunt nly Husekeeping tken/fee is nt returned - When a subsequent bking is made with the returned Vacatin Credits (frm RCI Balance) a new Husekeeping fee/tken will be required Cancelled 22 days r mre prir t arrival date: All Vacatin Credits returned t WrldMarkSP accunt Cancelled 21 days r less prir t arrival date: N Vacatin Credits returned Check In Days Bking Optin Cnfirm First Instant Exchange Privileges Hliday Extras Check In Days Usually Friday r Saturday nights nly Usually Friday r Saturday nights nly Usually Friday-Sun r Mn-Thurs (Split Weeks) Usually Friday, Saturday r Sunday nights nly

10 Length f Stay Bking Optin Cnfirm First Instant Exchange Privileges Hliday Extras Length Of Stay Seven night stays Seven night stays Usually Friday-Sun r Mn-Thurs (Split Weeks) Seven night stays Owner Cntact Infrmatin Privileges members can visit r call the belw phne numbers fr additinal infrmatin abut the prgram benefits. Cntact Team Cuntry/Regin Cntact Number Service Hurs (Lcal Time) Mn-Fri Sat-Sun Owner Services Australia AEST 7:30am - 8pm AEDT 8:30am - 9pm AEST 8:30am 4:30pm AEDT 9:30am 5:30pm Owner Services New Zealand NZST 9:30am - 10pm NZDT 10:30am 11pm RCI Australia AEST 8:00am 7:00pm AEDT 9:00am 8:00pm RCI New Zealand NZST 10:00am - 9pm NZDT 11:00am 10pm NZST 10:30am 6:30pm NZDT 11:30am 7:30pm AEST 8:00am 2:00pm AEDT 9:00am 3:00pm NZST 10:00am - 4pm NZDT 11:00am 5pm