RAMS Deposits FAQs RAMS Action

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1 12 May 2012 Accunt Sectin 1. Wh is eligible? Wh can pen a accunt? Yu can pen a accunt if yu satisfy all f the fllwing requirements: Yu are a persnal custmer (nt a business, cmpany r trust) Yu are aged 18 r ver Yu have an Australian residential address Yu are an Australian resident fr taxatin purpses Yu have an address and Australian mbile phne number (if yu are an existing RAMS custmer and we dn t have this infrmatin already n file yu can prvide these details when yu apply fr the accunt) Can I pen a accunt in a cmpany name, trust name r in the name f a self managed super fund? Accunts cannt be pened in the name f a business r cmpany name, in the name f a trustee f a trust r a superannuatin fund, n behalf f a deceased estate, r pursuant t a pwer f attrney. Can I pen a jint accunt? Yes, yu can pen an accunt jintly with ne ther individual. RAMS depsit accunts are limited t 2 accunt hlders. Can I pen a accunt if I m nt an existing RAMS Hme Lan custmer? Yes yu can pen a accunt if yu are nt an existing RAMS custmer. Can I give smene else authrity t perate n my accunt? Yu cannt authrise anther persn, wh is nt a jint accunt hlder, (fr example yur accuntant) t perate yur RAMS accunts. Can I pen a accunt if I am nt an Australian resident? N, yu cannt pen a accunt if yu are a nn resident. Hw many accunts can I pen? Yu can pen up t a maximum f 10 depsit accunts (inclusive f jint accunts). Sectin 2. Opening a accunt Hw d I apply fr a accunt? If yu are a new custmer, yu can pen yur accunt by ging t RAMS.cm.au and clicking n the Apply buttn and fllwing the prmpts. If yu are an existing RAMS custmer, yu can pen a accunt by lgging int myrams using yur Custmer Identificatin Number (CIN) and passwrd. Frm there simply click n Apply Online in the left hand menu and fllw the prmpts. Yu can pen yur accunt in as little as 1 minute. Page 1

2 If yu are an existing custmer and currently d nt have access t myrams, please call us n 13 RAMS, that s What infrmatin d yu need t pen a accunt? If yu are a new custmer we ll need yu t prvide details such as: Name Address Australian Mbile number address Tax File Number r Exemptin Cde fr tax purpses (this is nt mandatry, and yu can always prvide it later, but if yu d nt prvide yur TFN r Exemptin Cde we are required by law t deduct withhlding tax at the highest marginal rate plus the Medicare levy). If yu re an existing RAMS custmers we ll already have mst f yur details n file, hwever yu may need t prvide sme additinal infrmatin such as: An Australian mbile phne number (if nt already prvided) An address (if nt already prvided) Yur Tax File Number r Exemptin Cde fr tax purpses (this is nt mandatry, and yu can always prvide it later, but if yu d nt prvide yur TFN r Exemptin Cde we are required by law t deduct withhlding tax at the highest marginal rate plus the Medicare levy) Can I pen an accunt ver the phne? N, yu cannt apply fr a accunt ver the phne. If yu are an existing RAMS custmer, yu can pen the accunt by lgging int myrams using yur Custmer Identificatin Number (CIN) and passwrd. Frm there simply click n Apply Online in the left hand menu and fllw the prmpts. Yu can pen yur accunt in as little as 1 minute. If yu are an existing custmer and currently d nt have access t myrams, please call us n 13 RAMS, that s If yu are a new custmer, yu can pen yur accunt by ging t RAMS.cm.au and clicking n the Apply buttn and fllwing the prmpts. D I need t prvide my Tax File Number (TFN)? Each time yu pen an accunt that earns interest, yu ll be asked if yu wish t prvide yur TFN if nt already prvided. Where yur TFN has been prvided it will be applied t all yur accunts. Prviding us with yur TFN is advisable but nt cmpulsry. Hwever, if yu chse nt t prvide it, we are required t deduct withhlding tax at the highest marginal tax rate plus the Medicare Levy. When dn t I need t prvide a Tax File Number? Depending n yur circumstances yu may be able t claim an exemptin frm quting yur TFN, and withhlding tax will nt be deducted. Yu will need t tell us the type f exemptin yu are claiming. Hw d I prvide my TFN? Yu can prvide yur TFN at any time by lgging int myrams and ging t the Settings tab n the left hand menu, then click n My Details. Yu can then prvide yur TFN. Page 2

3 What infrmatin will I get when I pen my accunt? We will send a letter t yur residential address (as a security measure) t cnfirm yur new accunt details. Yu will als receive an cnfirming yur accunt has been pened. Sectin 3. Interest What is the interest rate fr accunt? Yu can find ut the latest interest rates by visiting RAMS.cm.au Hw is credit interest calculated and paid n a accunt? Fr all accunts (unless linked t a RAMS hme lan fr ffset purpses) depsit interest is calculated n the daily clsing balance f yur accunt using the fllwing frmula: Daily clsing balance x Interest rate Fr all accunts, balances in yur accunt n the last day f the mnth, including depsits, but excluding interest psted n the last day f the mnth, will be included in the balance n which interest fr that mnth is calculated.. Further details f the interest types that apply can be fund in the terms and cnditins n RAMS.cm.au. Hw is debit interest calculated and charged n a accunt? If yur accunt becmes verdrawn withut arrangement, debit interest may be charged t that accunt. If s, it will be calculated n the debit balance (and deducted at the end f the last day f each mnth) using the then current Unarranged Lending Rate (ULR). Interest is calculated daily n the debit balance until the accunt balance is psitive again). Will the interest rate n my accunt change? The interest rate applying t yur accunt is a variable rate and may change frm time t time. Yu can find ut the latest interest rates by visiting RAMS.cm.au Hw will I knw if the interest rate n my accunt changes? We will advertise the change in a majr newspaper r we ll advise yu by pst r n later than the day the interest rate change takes affect. Sectin 4. Terms and Cnditins Where can I view the accunt Terms and Cnditins? Yu can view the terms and cnditins by visiting RAMS.cm.au Sectin 5. Statements When are statements issued fr my accunt? Statements are issued every six mnths, unless yu have requested statements mre frequently and they will be made available electrnically via myrams. Fr example, if yu pen yur accunt n 13 February, yur first statement will be sent t yu at yur nminated pstal address at the end f August, and then six mnthly. Page 3

4 Yu will receive an t yur nminated address when yur statement is made available fr viewing via myrams. Yu shuld keep yur address in myrams up t date t ensure yu receive this and ther imprtant ntificatins prmptly. Can I view my statements nline? Yes. If yu pened yur depsit accunt n and frm 12 May 2012 yu will autmatically receive electrnic statements (e-statement). RAMS will advise yu via when yu e-statement is available fr viewing via myrams. Yu shuld keep yur address in myrams up t date t ensure yu receive this and ther imprtant ntificatins prmptly. If yu pened yur depsit accunt prir t 12 May 2012 r yu hld a mrtgage accunt and are eligible fr myrams, yu can pt-in fr e-statements nline via myrams. Simply lgin t myrams, then click n My Statements then Statement Methd and fllw the prmpts. Sectin 6. Depsits and Withdrawals What is the minimum and maximum amunt I can depsit int a accunt? There is n minimum r maximum depsit amunt. Hw can I depsit mney int my accunt? Yu can depsit funds int yur accunt by: Electrnic Funds Transfer yu can transfer funds frm any Australian bank accunt. Yu will need t prvide the BSB number fr RAMS (which is ) and yur accunt number. Direct credit e.g. salary credit yu can have yur salary credited directly int yur RAMS Actin accunt. Yu will need t prvide yur emplyer with the BSB number fr RAMS (which is ) and yur accunt number. Cheque yu can write a cheque payable t the accunt hlder(s) and drawn n an Australian financial institutin. Please ensure yu write yur full name(s) and the accunt number t which yu wish the cheque t be depsited n the back f the cheque. Please nte we can't accept a third party cheque i.e. a cheque made payable t anther persn ther than the accunt hlder(s). Mail the cheque t: RAMS Depsits Lcked Bag 5001 Cncrd West NSW 2138 Bank@Pst yu can depsit funds (cash and/r cheque) int yur accunt at any Australia Pst branch if yu have a debit card attached t yur. Yu will need t prvide yur debit card when depsiting funds int the accunt at Australia Pst. Hw d I withdraw mney frm my accunt? Yu can withdraw funds frm yur accunt simply by lgging int myrams. Yu then select Transfers n the menu, frm there yu can: Electrnic Funds Transfer (pay anyne) yu will need t prvide the accunt name, BSB and accunt number f the accunt yu wish t transfer mney t. Transfer recurring payments by Electrnic Funds Transfer (pay anyne). Transfer funds between RAMS accunts. Page 4

5 Yu can als pay bills electrnically via BPAY using a biller cde and a unique custmer reference number (that can be fund n yur bill near the BPAY lg). Please nte if yu are transferring funds t a payee/biller fr the first time, yu will be sent an SMS Cde with a ne time passwrd t yur Australian mbile phne. Yu will be required t enter the SMS Cde int myrams and, if accepted yu can transfer funds. The accunt t which yu wish t transfer mney must be cnducted in Australia. If yu have a debit card attached t yur, yu can als withdraw funds frm yur accunt using yur debit card via: ATM and EFTPOS - use yur debit card at any ATM r EFTPOS acrss Australia, at any ATM terminal utside Australia displaying the Cirrus lg and any EFTPOS terminal utside Australia displaying the Maestr lg Bank@Pst withdraw cash at any Australia Pst branch using yur debit card. Free ATM Transactins are available at any Westpac, St.Gerge (excludes St. Gerge ATM s in BP Service Statins) Bank f Melburne & BankSA branded ATMs arund Australia. Other Institutins may charge a fee fr use f their ATMs, payable in additin t any fee payable fr transactins ver free threshld. A direct charging fee may be payable t the wner f the ATM when yu use a nn Westpac, St.Gerge, Bank f Melburne r BankSA branded ATM. Can I request RAMS t direct debit funds frm my accunt with anther financial institutin? Direct debit facilities frm accunts with ther financial institutins are nt available n. Can I send mney frm an verseas bank accunt int my accunt? Yu cannt send funds frm an verseas bank accunt int yur. Can I depsit cheques? Yes. Yu can pst a bank r persnal cheque drawn n an Australian financial institutin and payable t the accunt hlders (fr jint accunts the cheque must be payable t ne r bth f the accunt hlders). Please ensure yu write yur full name(s) and the accunt number t which yu wish the cheque t be depsited n the back f the cheque. Please nte we can't accept a third party cheque i.e. a cheque made payable t anther persn ther than the accunt hlder(s). Mail the cheque t: RAMS Depsits Lcked Bag 5001 Cncrd West NSW 2138 If yu have a debit card n yur, yu can depsit a cheque drawn n an Australian financial institutin and payable t the accunt hlders at any Australia Pst branch. Please ensure yu write yur full name(s) and the accunt number t which yu wish the cheque t be depsited n the back f the cheque. Please nte we can't accept a third party cheque i.e. a cheque made payable t anther persn ther than the accunt hlder(s). Please ensure yu have yur debit card with yu. Can I use BPAY? Yes, yu can pay bills electrnically via BPAY using a biller cde and a unique custmer reference number (that can be fund n yur bill near the BPAY lg). Page 5

6 Can I depsit cash? Yes, if yu have a debit card n yur, yu can depsit cash int yur accunt at any Australia Pst branch. Please ensure yu have yur debit card with yu. Can I set up an Autmatic Savings Plan (ASP?) Autmatic Savings Plans are nt available. Can I credit my salary t my? Yes. Yu can have yur salary paid int yur. Yu will need t prvide yur emplyer with the BSB number fr RAMS (which is ) and yur accunt number. Can I depsit mney at a branch? RAMS des nt have any branches. Hwever yu can depsit funds int yur accunt by: Electrnic Funds Transfer yu can transfer funds frm any Australian bank accunt. Yu will need t prvide the BSB number fr RAMS (which is ) and yur accunt number. Direct credit e.g. salary credit yu can have yur salary credited directly int yur RAMS Actin accunt. Yu will need t prvide yur emplyer with the BSB number fr RAMS (which is ) and yur accunt number. Cheque yu can write a cheque payable t the accunt hlder(s) and drawn n an Australian financial institutin. Please ensure yu write yur full name(s) and the accunt number t which yu wish the cheque t be depsited n the back f the cheque. Please nte we can't accept a third party cheque i.e. a cheque made payable t anther persn ther than the accunt hlder(s). Mail the cheque t: RAMS Depsits Lcked Bag 5001 Cncrd West NSW 2138 If yu have a debit card n yur, yu can depsit cheques and cash at any Australia Pst branch. Make sure yu have yur debit card with yu. D I have access t a cheque bk? Cheque bks are nt available with a accunt. Sectin 7. Payments and transfers What are the minimum and maximum amunts I can transfer frm my accunt? A daily transfer limit per custmer per business day applies t selected transactins perfrmed in myrams. Details abut applicable daily transfer limits are set ut here: Page 6

7 Daily Channel Infrmatin Limit N Limit Online Transfers t ther RAMS accunts that are held in yur name 5,000* Online Transfers t ther RAMS accunts nt in yur name $5,000* Online Fund Transfers t ther Australian financial institutins whether the accunt is in yur name r nt N Limit 13 RAMS Fund Transfers t ther Australian financial institutins whether the accunt is in yur name r nt, hwever t pay anyne the payee must already be in yur pay anyne list. * Nte: If yu have a hme lan nly and yu have nt pted in fr SMS Security then yur daily transfer limit will be $1,000. Hw many days des it take fr a payment r transfer t reach anther bank? Prvided yu are transferring cleared funds: Transferring funds between yur wn RAMS accunts generally ccurs immediately. Transferring funds t ther RAMS accunts nt within yur wn prfile (i.e. 3rd party accunts) are generally prcessed vernight. The transfer must generally be cmpleted befre the cut-ff time f 4:00 pm Australian Eastern Standard Time. Transfers t accunts with ther Australian financial institutins are generally prcessed vernight. The transfer must generally be cmpleted befre the cut-ff time f 4:00 pm Australian Eastern Standard Time. Funds shuld generally be available at the ther institutin the next business day (depending n the institutin). Shuld funds be sent after 4:00 pm Australian Eastern Standard Time then funds will be available generally within the next 2 business days (depending n the institutin). Can I apply fr a higher daily transfer limit? The default 'Pay Anyne' daily limit is $5,000 per custmer per business day and cannt be changed. Shuld yu need t transfer mre than $5,000 yu can call RAMS n 13 RAMS, that s prvided the payee is already in yur pay anyne list. Can I set up a regular payment? Yes. Yu can create a regular transfer at any time via myrams. T d this, lgin t myrams and select Transfers n the menu t transfer funds. Can I cancel a payment r transfer? Yes. Yu can cancel a future dated transfer, n later than ne business day befre the transfer is due (i.e. transfers nt due fr payment tday). T cancel a payment r transfer simply lgin t myrams, and select Transfers, then g t Future transfer menu t cancel the payment r transfer. Once a payment r transfer is made we are unable t stp that transactin. Can I mdify a payment r transfer? Yes. Yu can mdify a future dated transfer r payment, n later than ne business day befre the transfer is due (i.e. transfers nt due fr payment tday). T mdify a future transfer r payment simply lgin t myrams, and select Transfers, then g t Future transfer menu t mdify the payment r transfer. Can I transfer mney verseas? Yu can nly transfer mney t an Australian bank accunt. Page 7

8 When is the myrams website available? We try t make myrams available at all times but this may nt always be pssible, fr example during times where we carry ut system maintenance What details d I need t make a payment r transfer t anther persn s (r business) accunt? In rder t make a transfer t anther RAMS accunt r t anther Australian financial institutin, yu ll need t prvide the fllwing infrmatin: BSB number (exactly six digits in length) that identifies the financial institutin, The accunt number f the persn yu wish t pay (this must be numeric), and The accunt name f the persn yu wish t pay. Can I use myrams t make payments r transfers t accunts at ther banks? Yes. accunt allws 'Pay Anyne' access which enables yu t transfer funds t any ther RAMS accunt(s) and any ther Australian financial institutin. Fr mre infrmatin abut myrams visit RAMS.cm.au/myRAMS D I need t set up a linked accunt? N, there is n need t set up a linked accunt. Hwever, when yu transfer funds fr the first time t smene new yu ll need t cnfirm the ne time passwrd that we ll send t yur Australian mbile phne via SMS. Sectin 8. Fees and charges Are there any fees n a accunt? Yes. Please refer t the Fees and Charges flyer and the depsit terms and cnditins fr further infrmatin by visiting RAMS.cm.au. Sectin 9. Service and supprt Where can I find my new accunt number? We will send yu a letter t cnfirm yur new accunt number. Alternatively, yu can lgin t myrams and view yur accunt number nline. Hw d I view my accunt balances? Yu can lgin t myrams and view yur accunt balances nline. Can I access my persnal r accunt infrmatin if I'm a jint accunt hlder? Yes. Yu can access infrmatin abut yur jint accunt by lgging int myrams. Hw d I change the name n my accunt? Please call 13 RAMS, that s We ll advise yu f the requirements t change yur name. Hw can I cntact yu frm verseas? If yu're calling frm utside f Australia, please call us n between 7.00am and 11pm (AEST) 7 days a week. Can I make transfers t and frm my accunt when I'm verseas? Page 8

9 Yes. Yu'll need an Australian mbile phne which is registered t yur RAMS accunts. Yu ll als need t enable glbal raming n yur Australian mbile phne. Cntact yur service prvider t arrange this. Hw lng will it take my cheque t clear? Cheques depsited int yur accunt will be subject t clearance. This usually takes 3 business days frm the date the cheque is depsited int yur accunt. Hwever, in certain circumstances this may be extended up t a further 2 business days. Hw d I prvide a nickname fr my accunts? Yu can prvide a nickname fr yur accunts by lgging int myrams and ging t the Settings tab n the left hand menu, and then click n Name my Accunts. Select the accunt yu wish t name by clicking n Edit. Hw d I change my pstal and/r residential address? Yu can change yur pstal address by lgging int myrams and ging t the Settings tab n the left hand menu, and then click n My Details. Yu will be sent an SMS Cde with ne time passwrd t yur Australian mbile phne. Yu will be required t enter the SMS Cde int myrams and, if accepted yu can update yur address details. Please nte nly Australian pstal addresses are accepted by the system. If yu wish t change yur pstal address t an verseas address r an verseas address t an Australian pstal address, please call 13 RAMS, that s T change yur residential address yu will need t call 13 RAMS, that s Hw d I clse my accunt? Yu can clse yur accunt by calling us n 13 RAMS, that s What are the RAMS Custmer Service Centre s hurs f peratin? The hurs f peratin fr the RAMS Custmer Service Centre are Mnday t Sunday, 7.00am t 11.00pm. Hw can I reprt my debit card lst, stlen r damaged? Yu can call 13 RAMS, that s Hw can I reprt my debit card PIN has been lst r cmprmised? Yu can call 13 RAMS, that s Can I access my accunts using my mbile phne? Yes, yu can access myrams using certain mbile phnes (nce yu have cmpleted the new user prcess using a cmputer). Mbile banking allws yu t view yur accunt details, pay bills using BPAY and transfer mney. Fr mre infrmatin abut myrams visit RAMS.cm.au/myRAMS Is it safe t use myrams? RAMS emplys a range f security measures t help ensure a secure nline experience with myrams and help prtect yur persnal accunt infrmatin. Yu can read mre abut sme f security measures by visiting RAMS.cm.au/myRAMS Page 9

10 Sectin 10. Financial Claims Scheme What is the Financial Claims Scheme? The Financial Claims Scheme (FCS) prvides a guarantee fr depsits f eligible authrised depsit taking institutins (ADIs) including Australian banks, building scieties and credit unins. The Australian Prudential Regulatin Authrity (APRA) is respnsible fr the administratin f the FCS and fr making payments t accunt hlders in the event that APRA decides t place an ADI in liquidatin. If that ccurs, yu may be entitled t payment under the FCS. Payments under the FCS are subject t a limit fr each depsitr. Infrmatin abut the FCS can be btained frm the APRA website at r thrugh the APRA htline Are RAMS accunts cvered under the guarantee? Yes, RAMS accunts are cvered under the Gvernment guarantee, as RAMS accunts are issued by Westpac Banking Crpratin. I have multiple depsit accunts acrss RAMS and Westpac. Hw des the limit wrk? The limit applies per custmer per institutin. That is, the limit applies t the cmbined ttal amunt f funds yu have with Westpac, St.Gerge, Bank SA, Bank f Melburne and RAMS. Page 10