Financial Service Guide and Product Disclosure Statement

Transcription

1 Financial Service Guide and Prduct Disclsure Statement ABN: PO Bx 6290 Upper Mt Gravatt, Queensland 4122 Ph: Fax: Australian Financial Services Licence N

2 Financial Service Guide This Financial Services Guide ("FSG") is an imprtant dcument which we are required t give t yu t assist yu in deciding whether t use the financial services we prvide. This FSG utlines the types f services and prducts we can ffer t yu. It als explains hw we (and ther relevant persns) are remunerated fr these services and includes details f ur internal and external cmplaints handling prcedures and hw yu can access them. T utilise any f the financial prducts utlined in this FSG, yu must review and cnsider the Prduct Disclsure Statement ("PDS") relevant t that prduct and cmplete the relevant applicatin frm. The PDS cntains imprtant infrmatin abut the particular prduct r service and will assist yu in making an infrmed decisin abut that prduct r service Wh are we? Wh will prvide the financial services? IntegraPay Pty Ltd (ABN ) is the hlder f Australian Financial Services Licence N ("the Australian Financial Services Licence"). All financial prducts and services will be prvided by IntegraPay Pty Ltd. IntegraPay Pty Ltd has authrised the distributin f this FSG. IntegraPay Pty Ltd acts n its wn behalf when IntegraPay Pty Ltd and its emplyees prvide the financial services t yu. All references t IntegraPay", IPL, "us", "we" r "ur" in this FSG shall refer t these entities as discussed abve. Cntact details The full cntact details f IntegraPay Pty Ltd are as fllws: IntegraPay Pty Ltd ACN: ABN: PO Bx 6290 Upper Mt Gravatt Qld 4122 Telephne: (07) Facsimile: (07) admin@integrapay.cm.au What prducts and services d we ffer? IntegraPay, pursuant t the cnditins f the Australian Financial Services Licence is permitted t: a) Prvide general financial prduct advice fr nn-cash payment prducts; and b) Issue, apply fr, acquire, vary r dispse f nn-cash payment prducts t retail and whlesale clients. Please nte that this is a summary f the services IntegraPay is permitted t prvide. Full details f the cnditins applicable t the Australian Financial Services Licence are available upn request. IntegraPay may r may nt ffer any r all f these services at any particular time. Yu shuld refer t the PDS issued by IntegraPay fr further infrmatin f the specific prducts and services prvided. Yu shuld be aware that in prviding these services, IntegraPay will prvide general advice nly and will nt take accunt f yur particular bjectives, financial situatin r needs and there is a risk that the prducts and services described may nt be apprpriate fr yu. Prir t acquiring any financial prducts and services, yu shuld carefully cnsider thse prducts and services and cnsider seeking independent advice befre making a decisin abut whether r nt the prducts and services are suitable fr yur particular bjectives, financial situatin and needs. Hw d yu d business with us? The PDS utlines the prcedures fr acquiring r utilising a particular prduct r service we ffer. Please refer t the PDS as t hw a particular prduct r service is administered. Hw are yu charged fr ur prducts and services? IntegraPay charges fees fr prducts and services it prvides t yu. Details f fees and charges IntegraPay receives fr prviding the prducts and services will be cntained in the PDS Fee Schedule fr thse prducts. Benefits received by IntegraPay In additin t the fees described abve, IntegraPay des nt receive any additinal benefits as a result f yu utilising the prducts r services utlined in this FSG. 2 FSGPDS

3 Remuneratin r ther benefits received by ur staff Generally, IntegraPay's staff are salaried emplyees and d nt receive any cmmissins r fees calculated by reference t the sale f prducts r services referred t in this FSG. Sales representatives d, hwever, receive a sales cmmissin based n the vlume f sales and the level f revenue generated frm such sales, which may vary frm time t time. Yu may request further particulars f these cmmissins by cntacting IntegraPay n the details abve, hwever; such a request must be made within a reasnable time after yu have been prvided with this FSG and befre any financial service identified in this FSG has been prvided t yu. Benefits t ther parties If yu have been referred t IntegraPay by a third party, IntegraPay may have an arrangement with that third party that may result in remuneratin (including a cmmissin) being paid t that third party. Such remuneratin will generally be calculated by reference t the quantity f services prvided by IntegraPay t yu r the level f revenue generated as a result f yu utilising the prducts r services identified in this FSG. Yu may request further particulars f these payments by cntacting IntegraPay n the details abve, hwever; such a request must be made within a reasnable time after yu have been prvided with this FSG and befre any financial service identified in this FSG has been prvided t yu. Hw d we prtect the infrmatin yu give us? At IntegraPay, the privacy f yur persnal infrmatin is imprtant t us. All persnal infrmatin cllected will be handled in accrdance with ur Business Privacy Plicy. Our Business Privacy Plicy details hw we cmply with the requirements f the Privacy Act in the handling f yur persnal infrmatin. Cpies f ur Business Privacy Plicy and ur Web Privacy Plicy, utlining exactly hw we g abut prtecting yur rights and privacy can be dwnladed frm r a cpy sent t yu upn request. Yur rights include full access t the persnal infrmatin held cncerning yurself. Yu may request a cpy f this infrmatin r further infrmatin abut ur privacy practices at any time by cntacting ur Privacy Officer n (07) r by ing privacy@integrapay.cm.au. Fr further infrmatin regarding yur rights visit the Australian Privacy Cmmissiner's web site at Cmplaints and Dispute Reslutin If yu encunter any prblems r have any cmplaints in relatin t the prducts r services referred t in this FSG, please cntact IntegraPay n either (07) r admin@integrapay.cm.au. In mst instances, IntegraPay will be able t reslve yur issue ver the phne. If yu are unsatisfied with hw yur cmplaint was dealt with, yu may ldge a frmal cmplaint by cntacting IntegraPay n the details set ut abve. In dealing with cmplaints and disputes, IntegraPay will endeavur t cmply with the Essential Elements f Effective Cmplaints Handling cntained in Sectin 2 f the Australian Standard AS This means that IntegraPay will, within five (5) business days f receiving a cmplaint, acknwledge receipt f the cmplaint and include in the respnse: a) Details f IntegraPay's cmplaints handling prcedure; b) The name, title and cntact details f the client supprt manager wh will be handling the cmplaint; c) If the cmplaint has nt been dealt with fully in the first respnse, then a reasnable estimate f the time it may take IntegraPay t reslve the cmplaint; and d) Details f any remedies available t yu in respect f the cmplaint, if applicable. If reslutin f the cmplaint is nt pssible within 14 days, IntegraPay will cntact yu mnthly with the prgress f the cmplaint. Once IntegraPay has determined hw t prceed with the cmplaint, IntegraPay will infrm yu f the view IntegraPay has reached, setting ut clear and cncise reasns and infrm yu f the avenues pen t them if yu are nt satisfied with the respnse f IntegraPay. If yu are unsatisfied with hw yur cmplaint was dealt with r reslved, yu have the ptin f cntacting the Financial Ombudsman Service, f which IntegraPay is a member. Financial Ombudsman Service can be cntacted by calling r by writing t: Financial Ombudsman Service, GPO Bx 3 Melburne Vic 3001 Prfessinal Indemnity Insurance IntegraPay has prfessinal indemnity insurance arrangements in place fr cmpensating persns wh suffer lss r damage as a result f IntegraPay breaching its bligatins under the Crpratins Act 2001 (Cth) ("the Act"). These prfessinal indemnity insurance arrangements cmply with IntegraPay's legal bligatins under the Crpratins Act 2001 (Cth). Additinal infrmatin in relatin t IntegraPay's prfessinal indemnity insurance arrangements is available upn request frm IntegraPay. 3 FSGPDS

4 Prduct Disclsure Statement A Prduct Disclsure Statement ("PDS") prvides infrmatin in relatin t financial prducts and services, in rder t enable yu t make an infrmed decisin abut whether the particular prducts and/r services ffered will meet yur needs. The infrmatin will als assist yu when cmparing the particular financial prducts and services with ther services that are f a similar type that yu may be cnsidering. The particular functins, benefits and risks in relatin t the services are discussed later in this PDS. If yu wish t receive any further infrmatin in relatin t this PDS r the services, please cntact IntegraPay frm the details n page 2 f this dcument. IntegraPay Direct Debit System IntegraPay's Direct Debit System is a fully autmatic direct debit slutin that allws fr the cllectin f recurring payments, fees, variable amunts, inviced r payment plan amunts frm yur custmers. IntegraPay payments can be made frm custmer bank, building sciety r credit unin accunts r supprted credit and debit card accunts. T use IntegraPay's Direct Debit Service, custmers must cmplete an IntegraPay Direct Debit Request (DDR), Electrnic Direct Debit Request (eddr) r custm direct debit request frm apprved by IntegraPay, in print r electrnic frmat cntaining the custmers' details, details f the direct debit request, nminated accunt details and the accunt hlder's apprval by signature r electrnic acknwledgement. IntegraPay Payment Gateway The IntegraPay Payment Gateway prvides a secure payment slutin t allw yu t accept credit card payments thrugh yur website, kisk, Virtual POS and management sftware. IntegraPay's Payment Gateway applicatin supprts the ability fr yur custmers t make invice r accunt payments n yur website; finalise purchases in real time frm yur integrated shpping cart prgram; prcess real time bkings r membership purchases frm an apprved kisk; and allw fr the triggering f real time payments frm within yur client management sftware. Payments are prcessed in real time via IntegraPay's secure payment servers thrugh a merchant facility prvided by the Business r sub-merchant assigned by IntegraPay. Fr nline, shpping cart and kisk transactins, the IntegraPay system passes back a transactin result and transactin ID fr display t the custmer t cnfirm the result f the transactin. Benefits IntegraPay Direct Debit System: Simple and easy t use; Accepts bank accunts, credit and debit cards; Ability t prcess card transactins via the Business merchant; Ability t display the crrect business name transactin identifier n custmer bank and card statements; Have cleared funds settled the next business day; Secure 'live' nline management prtal; Amendments can be made nline and in real time; Seamless integratin capabilities; Business security risk reduced; Handles static and variable payments simply and easily; Ability t accept any apprpriate batch payment uplad file nline IntegraPay Payment Gateway: Custmers can make payments nline, 24 hurs per day, 7 days per week; Payments made by credit card are prcessed in real time; IntegraPay assistance in prviding a suitable merchant facility fr the acceptance f Visa, MasterCard and American Express payments; All payments prcessed via a merchant held in the name f the business settle directly int yur nminated settlement accunt; Payments are undertaken in a secure, encrypted envirnment; The IntegraPay Payment Gateway can be integrated with yur existing website r shpping cart; The IntegraPay Payment Gateway can be integrated with selected kisk r accunt management sftware t autmate payment recnciliatin; Level 1 PCI DSS Cmpliant and Secure; 4 FSGPDS

5 Risks IntegraPay Direct Debit System: The accunts frm which direct debits are t be taken may nt have sufficient funds r credit balance and therefre the debit transactin may be refused; A custmer may dispute r chargeback a debit that has been prcessed and yu will be required t refund any amunts IntegraPay has been required t return t the custmer and a fee applied t yur accunt; If yu ask IntegraPay t perfrm a debit frm an accunt withut the accunt hlder's authrity, yu may have t repay the amunt f the payment and any lss r damage suffered; The accunt nminated by the custmer may be wned r cntrlled by a different party r entity; Custmers may use frged r stlen accunt details r credit cards which may result in a chargeback and a fee being prcessed against yur accunt; Direct debit, including payment variatins, amendments r integrated direct debit request infrmatin received by the IntegraPay system after 1530 hurs AEST r nt n a business day may nt be prcessed until the next business day; Unless yu take adequate security precautins, it may be pssible fr unauthrised persns t gain access t yur accunt and use and view yur infrmatin r send us instructins using yur passwrds. Yu shuld always ensure that apprpriate steps are taken t reduce this risk; IntegraPay Payment Gateway: A custmer may dispute r chargeback a debit that has been prcessed and yu will be required t refund any amunts IntegraPay has been required t return back t the custmer; Use f the service may be disrupted if technlgy r systems emplyed by IntegraPay r ther businesses invlved in the payment prcess fail fr whatever reasn and may result in delays in payments being prcessed by IntegraPay and credited t yur accunt. This may impact n yur available cash flw; and Custmers may use frged r stlen credit cards which may result in a chargeback being prcessed against yur accunt, and a fee applied t yur accunt. Additinal Services The fllwing Additinal Services may be prvided by IntegraPay in cnnectin with delivery f the services: IntegraPay Online Management Prtal - a secure nline management facility allwing yu t access live up-t-date and detailed infrmatin abut payments prcessed thrugh IntegraPay's services including the establishment and management f recurring direct debit payments, payment histries and transactin frecasts. IntegraPay Integratin - a secure interface perating between yur management sftware and IntegraPay enabling the real time submissin and retrieval f results acrss all IntegraPay services. SMS and Ntificatins Payment Reminders - Yu can nminate t ntify yur custmers that they will receive SMS Payment Reminders f their upcming direct debit. Failed Payment Ntificatin - Yu can nminate t ntify yur custmers by SMS when a payment has failed. Set Up Ntificatin - Yu can nminate t ntify yur custmers upn the establishment f their direct debit payment. Recurring Payment Cnfirmatin - All custmers wh cmplete an eddr (electrnic direct debit request) request frm will autmatically receive SMS ntificatin upn the establishment f their recurring payment and will be required t reply t the SMS in rder fr the direct debit t cmmence. Online Payment Cnfirmatin - All custmers perfrming an nline transactin where the Business is nt prcessing via their wn merchant facility will receive an SMS t ntify them f their nline payment and will be required t reply t the SMS in rder t apprve the transactin. Hsted Payment Page - a secure real time payment capture and submissin page hsted n the secure IntegraPay PCI DSS Cmpliant envirnment. Transparent Redirect - a prcess that invlves yur web infrastructure serving up a payment page including fields t capture credit card data; hwever these fields are set t POST the credit card data directly t yur payment gateway, bypassing yur web server Merchant Assignment - a IntegraPay issued merchant facility fr the recurring and instant prcessing f credit card payments. Early Funds Settlement - settlement f a percentage f the previus days' prcessed vlume t the business prir t the specified clearance perid. eddr (Electrnic Direct Debit Request Frm / N Signature DDR) - an electrnic direct debit request frm hsted n the secure IntegraPay envirnment allwing the business t have custmers cmplete, authrise and establish their recurring direct debit payment nline r via an electrnic devise (tablet, phne, tuch screen) withut the need f a physical printed frm r physical signature. Card Vault Data Strage - the autmatic tkenisatin and secure strage f banking accunt, credit and debit card details. 5 FSGPDS

6 Taxatin Implicatins All funds received by yu frm yur custmer thrugh use f the services will usually have the same character frm a taxatin perspective as funds received by yu frm custmers thrugh traditinal payment methds. Yu shuld, hwever, btain independent taxatin advice as this may nt be the case fr all payments and the payment f fees and charges charged by IntegraPay in relatin t the services may nt be deductible in all circumstances. Fees and Charges Full details f the fees and charges payable in relatin t the services are set ut in Schedule A: Fee Schedule. Yu can chse t pay certain fees r yu may pass n these fees t the custmer as detailed in the Letter f Offer. The fees, charges and ther infrmatin cntained in the Fee Schedule are in frce at the date f this PDS and subject t change in accrdance with the IntegraPay Terms and Cnditins. IntegraPay may waive, vary r reduce the fees and charges in certain circumstances. Terms and Cnditins The Business is required t read and cnsider the terms f this cmbined FSG and PDS. The Business is als required t read the IntegraPay terms and cnditins befre cmpleting and submitting an IntegraPay Applicatin Frm, alng with the required additinal infrmatin as listed in the Applicatin Frm. IntegraPay in its discretin, may r may nt agree t prvide yu with the services and that yur applicatin is nt accepted until IntegraPay has verified all the infrmatin prvided and agreed t accept yur applicatin. Amendment This cmbined FSG and PDS may be amended and in mst circumstances, yu will be ntified f the changes electrnically as an amended r supplementary PDS prvided by IntegraPay. Hwever, IntegraPay reserves the right t update this cmbined FSG and PDS and hst them n IntegraPay s website, which further updates shall be legally binding n the Business. IntegraPay encurages the Business t check the IntegraPay website n a regular basis regarding any amendments r updates t this dcument. 6 FSGPDS

7 Schedule A Fees Schedule Set ut belw are the fees and charges payable t IntegraPay in respected t transactins perfrmed and services prvided by IntegraPay (unless therwise agreed). Direct Debit Facility Establishment Once nly per Business entity Data Strage / Security / Cmpliance 2.20 Once nly per new Direct Debit recrd Transactin Fee (bank accunt, building sciety r credit unin) 1.65 Per transactin Transactin Fee* (dmestic Visa r MasterCard) 1.50%+ Calculated n the transactin value Transactin Fee* (Amex) 1.50%+ Calculated n the transactin value Failed Transactin Fee Minimum Mnthly Fee Cmmunicatin Fee (SMS and/r ) Per failed r returned transactin attempt Per mnth Per message eddr Administratin Fee 1.10 Once nly per new Direct Debit recrd Refund Fee Per refund Realtime Payment Gateway Establishment Fee Transactin Fee* (dmestic Visa r MasterCard) Transactin Fee* (Amex) Refund Fee Hsted Payment Page Transparent Redirect %+ 2.20%+ Gateway Fee Per mnth Once nly per Business entity Transactin Fee 1.10 Per transactin Calculated n the transactin value Calculated n the transactin value Per refund Per Mnth Per mnth Sub-Merchant Facility Premium Merchant Dmestic Visa r MasterCard Amex 2.20 % 4.40 % Of ttal transactin value Merchant Fee Per mnth Standard Merchant Dmestic Visa r MasterCard Amex 2.20 % Of ttal transactin value 4.40 % Of ttal transactin value Merchant Fee Per mnth Other Merchant Fee Sub-Merchant Establishment Nn-Dmestic, Premium, Internatinal Surcharge Terminatin Fee within 12 mnths Terminatin Fee after 12 mnths Of ttal transactin value Of ttal transactin value 2.20 % Plus Dmestic Merchant Fee Supprting Services and Other Fees Resubmit Credit Card (Applies t Direct Debit nly) Pre-Settlement f Funds (Applies t Direct Debit nly) Own Merchant Establishment Chargeback (Credit Card) Claim (Direct Debit) Per transactin Per transactin Per merchant Per successfully returned chargeback Per successfully returned claim IntegraPay may waive, vary r reduce the fees and charges in certain circumstances. All fees are subject t change at IntegraPay s discretin. All fees are in Australian Dllars. All fees include GST (as defined in the A New Tax System (Gds and Services Tax) Act 1999 (Cth) and all relevant supprt and legislatin and rulings). All fees are subject t change at IntegraPay's discretin. *Calculated n the ttal transactin amunt charged. Minimum transactin fee f up t 2.20 may apply. + Plus IntegraPay Sub-Merchant Fees (where applicable) 7 FSGPDS