Agency Strategic Plan Roanoke Higher Education Authority (935) Biennium Mission and Vision. Mission Statement

Transcription

1 Agency Strategic Plan Ranke Higher Educatin Authrity (935) Biennium Missin and Visin Missin Statement The Ranke Higher Educatin Center stimulates ecnmic grwth in the Greater Ranke Regin by prviding access fr the peple f the Regin t wrkfrce training, degree related higher educatin prgrams and the use f its meeting facilities. Visin Statement The Ranke Higher Educatin Center is knwn thrughut the Greater Ranke Regin fr the vibrant, cllabrative wrkfrce training, higher educatin and life-lng learning prgrams ffered by its member institutins that align with the lng term ecnmic develpment strategies f the Regin. The Center is fcused n relatinships that lead t the facilitatin f learning as it cntinues t serve as a hub fr learning pprtunities and talent develpment. Executive Prgress Reprt Service Perfrmance and Prductivity Summary f current service perfrmance The Ranke Higher Educatin Center is the nly public institutin in its service regin that, thrugh its partners, ffers fur-year undergraduate and graduate degree prgrams. The Center receives regular feedback frm its custmers: the clleges, universities and wrkfrce training rganizatins that participate in the Center, students served at the Center, and rganizatins that utilize the Center s cnference facilities. In FY 2011, in additin t psitive cmments and letters f appreciatin, the Center received a 4.5 n a five pint scale n a custmer satisfactin survey that is cnducted annually. Prgram fferings have changed ver the years t meet the needs f peple and rganizatins in the regin. Mre than tw hundred prgrams are ffered each year. Since the Center pened in the fall f 2000, mre than 6000 peple have graduated frm prgrams ffered at the Center. Summary f current prductivity The Ranke Higher Educatin Center has a staff f 14 full-time and 2 part-time emplyees perating the largest and mst diverse higher educatin center in the Cmmnwealth. The custmer satisfactin ratings we receive frm ur custmers underscre bth the effectiveness and efficiency f ur staff and ur peratins. Wrking within resurce

2 cnstraints the Center has fcused its effrts n maintaining its facilities and its services at the highest level pssible. Because f a dedicated staff we have ften been able t exceed custmer expectatins. Initiatives, Rankings and Custmer Trends Summary f Majr Initiatives and Related Prgress As part f its 10th Anniversary Celebratin the Center cmpleted and published a reginal ecnmic impact study. The study revealed a ttal annual impact n the reginal ecnmy f nearly $32 millin. This activity supprts nearly 310 jbs earning an average f $35,142 per year. This is quite an impressive impact cnsidering that it is generated frm a base f $9 millin, which represents the ttal budget f the Center and the budgets f its institutinal member s peratins within the Center. The Center cntinues t experience a demand fr STEM related prgrams in nursing educatin in anticipatin f prjected severe nursing shrtages by 2020, further educatin f teachers bth pre-service and in-service with attentin t individuals interested in changing careers int the teaching prfessin t insure adequate supplies f qualified teachers in STEM and ther areas int the future, graduate educatin pprtunities fr prfessinals wrking in gvernment and ther public service careers, cllegiate educatin f law enfrcement prfessinals t enhance their skills and develp their capacities t manage the cmplexities f law enfrcement and hmeland security, and an nging demand t prvide business prfessinals with advanced educatin t braden their capacities fr managing in a glbal market place. The Center cntinues, as resurces permit, t develp its library cllectin and related library services. While there is a clear demand fr additinal grwth f the cllectin and related library services, we have been able ver the years since we pened t direct resurces t the library t develp a small cllectin. The Center is a member f the Virtual Library f Virginia (VIVA) enabling it t prvide a wide range f academic resurces t students, faculty and staff f member institutins based at the Center. The year was highlighted by number f infrastructure prjects that resulted in needed imprvements t the building and its technlgy. Center technlgy was upgraded with expanded bradband Internet access thrugh new wireless access pints thrughut the building, with the replacement f switches n the lcal area netwrk and the replacement f the PBX telephne system with a Vice ver IP telephne system. The Center entered int an energy perfrmance cntract with Trane, a qualified Energy Service Cmpany (ESCO), upgrading the lighting, HVAC and cntrls. Funding came frm the State Treasury Department thrugh its energy leasing prgram. The upgrades are already having a psitive impact n building expenses. The cst savings will pay the debt service fr the prject.

3 With the assistance f an engineering cnsulting firm the Center develped a plan t address water intrusin prblems n a shrt-term basis fr the mst affected areas and develped a lng-term plan fr a mre permanent slutin. The shrt-term plan was cmpleted in May 2011 and significantly lessened the water intrusin. Summary f Virginia's Ranking At the present time natinal rankings are nt available fr rganizatins like the Ranke Higher Educatin Center. Anther way t assess the ranking f the Ranke Higher Educatin Center is t cmpare prgram and academic degree cmpletins at the Center cmpared t ther institutins in its regin. Utilizing graduatin statistics available frm the State Cuncil f Higher Educatin in Virginia the numbers shw Virginia Military Institute with 283 graduates, Virginia Western Cmmunity Cllege with 559 graduates, Hllins University with 250 graduates, Ranke Cllege with 425 graduates, Washingtn & Lee University with 566 graduates and the Jeffersn Cllege f Health Sciences with 294 graduates. In that same year the Ranke Higher Educatin Center had 691 graduates with academic degrees and 222 graduates f certificate prgrams fr a ttal f 913 prgram cmpletins. Summary f Custmer Trends and Cverage The Center has been aware fr several years that its custmers, including its institutinal members and the general public it serves, are seeking access t resurces that will lead t greater student success and increased degree cmpletin. The institutins are als lking t the Center t prvide mre public infrmatin utreach t increase awareness f pprtunities at the Center amng emplyers and the general public in the regin served by the Center. A mre effective cmmunicatins effrt will als increase access t the Center s prgrams. Anther area that receives attentin frm ur custmers is the level f library supprt services at the Center. Supprt frm the Center s library is critical t a student s capacity t persist in pursuit f educatinal gals, leading t mre prgram cmpletins by better prepared students. Future Directin, Expectatins, and Pririties Summary f Future Directin and Expectatins Based n feedback frm custmers, institutinal members, the results f a recent educatin and training needs assessment survey, and directin frm a Bard f Trustees strategic planning retreat the Center s future directin will be fcused n these areas:

4 Cntinue t target the 42,210 peple in the Ranke Regin that have partially cmpleted degrees, as well as adults wh are unable t pursue educatin full-time, and thers wh are nt seeking the traditinal cllege experience. The RHEC strives t understand the current and future needs f these grups s it can increase educatinal pprtunities in its regin. Increase degree cmpletin by establishing an academic success center fr students and ptential students t receive academic explratin and advising services, as well as access t tutring, writing assistance, self assessments and career explratin tls. Accelerate degree cmpletin by ffering credit by examinatin ptins and prctring f exams fr nline/distance curses. Functin as a clearing huse fr wrkfrce training and higher educatin infrmatin and cnnectins, while prviding utreach and disseminatin f public infrmatin t increase awareness in the regin f pprtunities presented at the Center. Cntinue t assess trends in the regin that have implicatins fr new prgrams and interact with the business cmmunity, helping t assess business needs s that its partners understand the types f classes that are respnsive t thse needs. Facilitate cnversatins leading t internships and externships fr students in the business cmmunity. Cllabratin will be critical t enhancing fferings at the Center, as well as reducing redundancy in curse fferings. Take advantage f the Center mdel t explre ways fr students t piece tgether a degree by using classes frm multiple schls, and take advantage f prgrams ffered by the Virginia Cmmunity Cllege System. The flexibility f nline distance learning and hybrid learning mdels will cntinue t be an imprtant factr driving students decisins. There will always be a need fr a physical presence fr learning, but we will need t develp nn-traditinal learning spaces, as well as fcus n ffering the types f classes that require hands-n experience and delivery. The Center s aging building will require sme significant maintenance in the next 5-10 years, as well as needing t keep ahead f technlgical develpments and space cnfiguratin needs critical t remaining relevant. Summary f Ptential Impediments t Achievement The primary impediment t achieving the gals f the Center and its future directins is financial. The Center must rely n cntinuing state supprt t enable nging missinrelated activities.

5 Service Area List Service Number Title Administrative and Supprt Services Agency Backgrund Infrmatin Statutry Authrity creates the Ranke Higher Educatin Authrity as a plitical subdivisin f the Cmmnwealth establishes the respnsibilities f the Authrity as fllws: Expand access t higher educatin in the Ranke Valley by prviding fr adult and cntinuing educatin and degree-granting prgrams, including undergraduate, graduate and prfessinal prgrams, thrugh partnerships with the Cmmnwealth s public and private institutins f higher educatin. Serve as a resurce and referral center n existing educatinal prgrams and resurces by maintaining and disseminating infrmatin Develp, in crdinatin with the State Cuncil f Higher Educatin fr Virginia, specific gals fr higher educatin access and availability in the Ranke Valley; and Accept, administer, and accunt fr any state grant t a nn-state entity which may be prvided in the name f the Ranke Higher Educatin Center r in the name f the Ranke Higher Educatin Authrity thrugh 18 establishes the Authrity s Bard f Trustees, its members, its pwers and duties, authrizes Bard appintment f Executive Directr and hiring f staff, and authrizes expenditures f public r private gifts, grants, r dnatins made t the Authrity (amended) adds the Ranke Higher Educatin Authrity and Center t the list f educatinal institutins declared t be public bdies and cnstituted as gvernmental instrumentalities fr the disseminatin f educatin. Custmers Custmer Grup Business and civic rganizatins that utilize the Center's cnference facilities fr meetings, training, and telecnferences. Cnference participants wh utilize the Center's cnference facilities fr meetings, training, and telecnferences. Custmers served annually Ptential custmers annually ,696 47,000 Students f the institutins and rganizatins that ffer 2,281 4,500

6 educatinal prgrams at the Ranke Higher Educatin Center. Students utilizing the Academic Testing Center t advance their degree prgressin Students, faculty and staff f the institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center wh utilize library services. The clleges, universities and wrkfrce develpment rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center ,260 7, Anticipated Changes T Agency Custmer Base Nne. Partners Partner Public and private higher educatin and wrkfrce develpment rganizatins. Descriptin The Ranke Higher Educatin Authrity perates the Ranke Higher Educatin Center, which prvides a venue fr the delivery f educatin and training prgrams t citizens f the Greater Ranke regin thrugh partnerships with thirteen resident public and private institutins f higher educatin and wrkfrce develpment rganizatins. Prducts and Services Descriptin f the Agency's Prducts and/r Services: The Ranke Higher Educatin Center: Respnds t the cllege degree cmpletin and wrkfrce training needs required t develp and maintain a strng wrkfrce in the regin. Optimizes available space and technlgy fr academic prgramming, cnferences, meetings, telecnferences, and in-huse training that supprt ecnmic develpment. Prvides t Center member rganizatins and institutins a facility f the highest quality that cntributes t the effective delivery f the members educatinal prgrams. Prvides infrmatin abut wrkfrce training, and degree granting prgrams t the peple f the Greater Ranke Regin.

7 Prvides academic success services that supprt nn-traditinal students. Factrs Impacting Agency Prducts and/r Services: The Ranke Higher Educatin Center is dependent n the lease f its ffice and classrm space by member institutins fr mre than half its perating budget. Prir t the recessin the Center expanded int additinal facilities t accmmdate the new culinary arts prgram and t prvide additinal classrm and meeting space. Since then sme members have left and space has becme available; an nging cncern is fcused n the lng term impact f the current ecnmic recessin n the Center s capacity t fill space. The fixed amunt f space in the Center s facilities will always pse a challenge in meeting the space needs f its members and the needs f the cmmunity fr meeting and cnference space. Smetimes the space restricts what can be dne at the Center, and there is the ptential fr vacant space t impact negatively n the Center s revenue ptential. Resurces must be allcated t enable the Center t weather fluctuatins in space allcatin. Anticipated Changes in Prducts r Services: The Center is wrking t create a Student Success Center that will enable students and ptential students t receive academic explratin and advising services, as well as access t tutring, writing assistance, self assessments and career explratin tls. Finance Financial Overview: Funding t perate the Ranke Higher Educatin Center is derived frm state and lcal gvernment apprpriatins, rent and services revenue paid by members wh lease space in the Center, and revenue resulting frm use f the Center s cnference facilities. Funds are expended t staff, equip, secure, perate and maintain the Center facilities and prvide services t its members and custmers. Only the state general fund cmpnent f the Ranke Higher Educatin Center's financial resurces is listed in the table belw, as the nngeneral funds are nt apprpriated in the state budget. Financial Breakdwn: FY 2013 FY 2014 General Fund Nngeneral Fund General Fund Nngeneral Fund Base Budget $1,121,896 $0 $1,121,896 $0 Change T Base $0 $0 $0 $0 Agency Ttal $1,121,896 $0 $1,121,896 $0 This financial summary is cmputed frm infrmatin entered in the service area plans.

8 Human Resurces Overview As a plitical subdivisin, the Ranke Higher Educatin Authrity des nt participate in the Cmmnwealth f Virginia Human Resurces system. We currently emply 14 fulltime and 2 part-time emplyees. Infrmatin Technlgy Narrative verview f the current state f IT in the agency: As a plitical subdivisin, the Ranke Higher Educatin Authrity des nt participate in the Cmmnwealth f Virginia Infrmatin Technlgy system. Capital Current State f Capital Investments: The Authrity has submitted a capital utlay request fr FY 2013 f $6.7 millin. This request is fr the cmprehensive repair f the Ranke Higher Educatin Center building. The Center is a renvated, 80-year-ld, histric building with 8 stries and 155,000 square feet. Repairs are needed t eliminate majr water leakage; mld and mildew; diminished air quality; masnry expansin/failure, and ther issues. Withut apprpriate actin, further deteriratin will ultimately render the building unusable and beynd repair. Ptential health prblems related t mld and mildew must be negated. Cmprehensive repair is the nly slutin that stps water damage, reduces risk t pedestrian and vehicular traffic frm masnry failures, reduces verall maintenance csts, ptimizes energy cst savings and maximizes the building life expectancy. Factrs Impacting Capital Investments: The building is critical t ur state-assigned missin f prviding educatin t the Greater Ranke Area, which des nt have a fur year public educatin institutin. Repair f the building can n lnger be deferred due t the degree f water damage. If actin is nt taken, resident higher educatin members culd ptentially reduce leased space that cannt be safely used, adversely affecting ur missin/impact and increasing the csts f n-ging maintenance and final remediatin. We recently undertk shrt term actin fr immediate relief f the mst severe water damage, but the cmprehensive repair prject must be dne t insure cntinued use f the building. Capital Investments Alignment: Repairs t the building are required fr cntinued use f the building enabling the Center t meet the requirements f its missin.

9 Agency Gals Gal 1 We will increase ecnmic grwth in the Greater Ranke Regin by prviding access t educatin and training pprtunities related t current and future career pprtunities in the Regin. Gal Summary and Alignment Recgnizes the strng relatinship between ecnmic grwth and educatin and places the Ranke Higher Educatin Center in the mix f institutins cntributing t the increase in cllege degree attainment in the Cmmnwealth. Gal Alignment t Statewide Gals Elevate the levels f educatinal preparedness and attainment f ur citizens. Gal Objectives Objective 1 Respnd t the cllege degree attainment and wrkfrce training needs required t develp and maintain a strng wrkfrce in the regin. Objective Strategies Participate with business and industry advisry grups in the regin t assess needs and determine prgrams t meet needs fr training and educatin. Wrk with the Ranke Valley Ecnmic Develpment Partnership, Cunty and City Ecnmic Develpment Departments, the Ranke Valley Alleghany Reginal Cmmissin, and the Ranke Reginal Chamber f Cmmerce t gather ecnmic develpment infrmatin fr the regin and assess implicatins fr educatin and training prgrams. Facilitate agreements amng member institutins that lead t cllabrative degree cmpletin prgrams. Analyze prgram request data frm ptential students fr trends and areas f interest that may indicate the need fr new prgrams. Evaluate reginal needs assessment data t guide prgram develpment. Target prgramming t meet identified needs thrugh institutinal cllabratin and/r recruitment f new members. Prvide financial supprt t member institutins fr new prgrams that are respnsive t identified needs.

10 Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f prgrams ffered that relate t mst recent needs assessment analysis Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Frequency Cmment: Survey cnducted twice a year. Measure Baseline Value: 183 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f prgrams ffered. Measure Target Value: 216 Date: 6/30/2014 Measure Target Descriptin: Target number f prgrams t be ffered. Data Surce and Calculatin: Survey cnducted twice a year f member institutins regarding prgrams ffered that match needs assessment analysis. Number f students graduating frm prgrams ffered at Ranke Higher Educatin Center. Measure Type: Output Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Survey and reprts cnducted annually. Measure Baseline Value: 721 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f graduates frm prgrams ffered at the Center. Measure Target Value: 757 Date: 6/30/2014 Measure Target Descriptin: Target number f graduates frm prgrams ffered at the Center. Data Surce and Calculatin: Survey cnducted annually t determine graduates frm prgrams ffered at the Center. Number f graduates frm Ranke Higher Educatin Center prgrams hired lcally/in Virginia t meet business needs. Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Survey cnducted annually. Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f students hired t meet business needs. Measure Target Value: 100 Date: 6/30/2014

11 Measure Target Descriptin: Target number f students t be hired t meet business needs. Data Surce and Calculatin: Survey cnducted annually f students graduating frm prgrams ffered at the Center. Objective 2 Optimize available space and technlgy fr academic prgramming, cnferences, meetings, telecnferences, and in-huse training that supprt ecnmic develpment. Objective Strategies Prvide superir custmer service. Maintain cmpetitive pricing fr meeting space and technlgy utilizatin. Update technlgy in supprt f current and emerging educatinal trends. Mnitr and utilize return n investment data. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f cnferences, meetings, telecnferences and in-huse training held at the Ranke Higher Educatin Center Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Reprts cmputed annually t calculate facility usage. Measure Baseline Value: 873 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f activities held at the Center. Measure Target Value: 1,340 Date: 6/30/2014 Measure Target Descriptin: Increase activities held at the Center withut surpassing measure target. Data Surce and Calculatin: Data will be cllected frm the center s scheduling sftware t determine the ttal number f activities held at the Ranke Higher Educatin Center during the fiscal year. Objective 3 Prvide t Center member rganizatins and institutins a facility f the highest quality that cntributes t the effective delivery f the members educatinal prgrams.

12 Objective Strategies Ensure a high level f client satisfactin is maintained with security and husekeeping services. Ensure a high level f client satisfactin with peratins and maintenance (O&M) f the facility. In respnse t changing prgram delivery means and methds f instructin adjust facility services t remain a value t participating institutins. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Highly rated facility fr member rganizatins and institutins n a 5-pint scale. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Maintain Frequency Cmment: Survey cnducted twice a year. Measure Baseline Value: 4.5 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, member rganizatins and institutins rated the quality f the facility n a 5-pint scale. Measure Target Value: 4.5 Date: 6/30/2013 Measure Target Descriptin: Target member rganizatins and institutins rating n quality the facility n a 5-pint scale. Data Surce and Calculatin: Survey cnducted bi-annually with member rganizatins and institutins. Ratings given fr each criterin are averaged fr a ttal scre. Gal 2 We will increase awareness thrughut the Regin f the imprtance, value and availability f degree related higher educatin and lifelng learning. Gal Summary and Alignment Increasing awareness in the regin f educatinal pprtunity is critical t increasing degree cmpletin, particularly amng the mre than 42,000 peple in the regin that have partially cmpleted degree prgrams. Gal Alignment t Statewide Gals Elevate the levels f educatinal preparedness and attainment f ur citizens.

13 Gal Objectives Objective 1 Prvide infrmatin abut wrkfrce training, and degree granting prgrams t the peple f the Greater Ranke Regin. Objective Strategies Publish and disseminate an RHEC annual reprt featuring new prgrams, enrllment trends and prgram cmpletins. Prvide a strng, cnsistent utreach effrt targeted at students, businesses and ther rganizatins. Publish an annual reprt f reginal educatinal pprtunities t the Center s website fr the use f Center members and the general public. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Number f new enrllees in Center member prgrams each semester r at the beginning f each degree prgram chrt. Objective Measures Percent f the ppulatin f the Ranke Regin that is knwledgeable f the Ranke Higher Educatin Center. Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Annual survey. Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: Ppulatin f the Ranke Regin that is knwledgeable f the Center. Measure Target Value: 100 Date: 6/30/2014 Measure Target Descriptin: Target percentage fr ppulatin f the Ranke Regin that is knwledgeable f the Center. Data Surce and Calculatin: Randm sample survey f the ppulatin cnducted annually t calculate percentage. Number f new enrllees in Center member prgrams each semester r at the beginning f each degree prgram chrt. Measure Type: Outcme

14 Measure Frequency: Semi-Annual Preferred Trend: Up Frequency Cmment: Semi-annual survey/reprt. Measure Baseline Value: 1500 Date: 6/30/2011 Measure Baseline Descriptin: Amunt f new enrllees in Center member prgrams. Measure Target Value: 2000 Date: 6/30/2014 Measure Target Descriptin: Target number f enrllees in Center member prgrams. Data Surce and Calculatin: Reprt/survey f member institutins t aquire new enrllees twice a year. Number f inquiries t the Center abut Center prgrams linked t utreach effrts. Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Reprt cmputed annually. Measure Baseline Value: Date: Measure Baseline Descriptin: N baseline measures; new measure fr FY Measure Target Value: 500 Date: 6/30/2014 Measure Target Descriptin: Target number f inquiries t the Center abut Center prgrams. Data Surce and Calculatin: Reprts n number f inquiries t the Center cmputed annually. Gal 3 We will prvide academic success services t nn-traditinal students as they pursue degree prgrams and training pprtunities. Gal Summary and Alignment Mre than 42,000 peple in the Ranke Regin have partially cmpleted degree prgrams. Many ther adults are in need f degrees. Adults wh have been away frm schl fr awhile ften require assistance in restarting academic success skills. An array f academic success services will increase the likelihd that this significant ppulatin in the regin will successfully cmplete degree prgrams. Gal Alignment t Statewide Gals Elevate the levels f educatinal preparedness and attainment f ur citizens.

15 Gal Objectives Objective 1 Prvide academic success services that supprt nn-traditinal students. Objective Strategies Facilitate access t high quality library resurces. Administer state and natinal prfessinal certificatin exams, credit by examinatin test ptins, and prctring f nline/distance exams. Establish an academic success center fr students and ptential students t receive academic explratin and advising services, access t tutring, writing assistance, self assessments and career explratin tls. Facilitate student-emplyer cnnectins thrugh jb pstings, recruitment activities, internship and externship pprtunities. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f students using the library. Measure Type: Outcme Measure Frequency: Quarterly Preferred Trend: Up Frequency Cmment: Reprts run quarterly. Measure Baseline Value: 4260 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f library patrns cunted. Measure Target Value: 7000 Date: 6/30/2014 Measure Target Descriptin: Target number f library patrns. Data Surce and Calculatin: Cunt the number f library patrns visits registered n library visitatin lg. Number f test takers. Measure Type: Outcme Measure Frequency: Quarterly Preferred Trend: Up Frequency Cmment: Reprts run quarterly. Measure Baseline Value: 1682 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f peple wh tk standardized tests at the Center. Measure Target Value: 1850 Date: 6/30/2014

16 Measure Target Descriptin: Target number f peple taking standardized tests at the Center. Data Surce and Calculatin: Cunt f the number f peple taking standardized tests at the Center. Number f students receiving services: Advising, Tutring, Writing, and career. Measure Type: Outcme Measure Frequency: Quarterly Preferred Trend: Up Frequency Cmment: Reprts run quarterly. Measure Baseline Value: Date: Measure Baseline Descriptin: N baseline measures; new measure fr FY Measure Target Value: 250 Date: 6/30/2014 Measure Target Descriptin: Target numbers f students receiving varius services at Center. Data Surce and Calculatin: Reprt cnducted quarterly fr number f students receiving varius services at the Ranke Higher Educatin Center. Number f emplyers wh find emplyees amng Ranke Higher Educatin Center graduates. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Measure Baseline Value: 10 Date: 6/30/2011 Measure Baseline Descriptin: In FY2011, number f emplyers wh fund emplyees frm the Center's graduates. Measure Target Value: 25 Date: 6/30/2014 Measure Target Descriptin: Target number f emplyers wh find emplyees amng Center graduates. Data Surce and Calculatin: Survey cnducted twice f year f graduating students frm Center prgrams. Number f students wh find emplyment lcally/in Virginia fllwing graduatin frm the Ranke Higher Educatin Center. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: In FY2011, number f students wh fund emplyment lcally/in Virginia fllwing graduatin frm the Center. Measure Target Value: 100 Date: 6/30/2014 Measure Target Descriptin: Target value f students wh find emplyment lcally/in Virginia fllwing graduatin.

17 Data Surce and Calculatin: Survey cnducted twice f year f graduating students frm Center prgrams. Ranke Higher Educatin Authrity (935) Biennium Service Area 1 f 1 Service Area Strategic Plan Administrative and Supprt Services ( ) Descriptin The Ranke Higher Educatin Authrity is a plitical subdivisin f the Cmmnwealth f Virginia, frmed in 1998 t stimulate ecnmic grwth in the Greater Ranke regin by expanding access t degree related higher educatin and wrkfrce training. The Authrity perates the Ranke Higher Educatin Center in which thirteen (13) member clleges, universities and wrkfrce training rganizatins ffer a wide range f adult and cntinuing educatin and degree-granting prgrams, including undergraduate, graduate, and prfessinal prgrams, thrugh partnerships with the Cmmnwealth s public and private institutins, agencies and the business cmmunity. Backgrund Infrmatin Missin Alignment and Authrity Describe hw this service supprts the agency missin Thrugh partnerships with the Center's member clleges, universities and wrkfrce training rganizatins, and by prviding an educatinal facility f the highest quality, including state f the art technlgy supprt, a full service library, superir cnference and meeting facilities, and public infrmatin services in supprt f the Center's prgrams and services, the Center expands access fr the peple f the Greater Ranke regin t degree related higher educatin, wrkfrce training, and cnference participatin, and in s ding t ecnmic grwth in the regin. Describe the Statutry Authrity f this Service creates the Ranke Higher Educatin Authrity as a plitical subdivisin f the Cmmnwealth establishes the respnsibilities f the Authrity as fllws: Expand access t higher educatin in the Ranke Valley by prviding fr adult and cntinuing educatin and degree-granting prgrams, including undergraduate, graduate and prfessinal prgrams, thrugh partnerships with the Cmmnwealth s public and private institutins f higher educatin.

18 Serve as a resurce and referral center n existing educatinal prgrams and resurces by maintaining and disseminating infrmatin Develp, in crdinatin with the State Cuncil f Higher Educatin fr Virginia, specific gals fr higher educatin access and availability in the Ranke Valley; and Accept, administer, and accunt fr any state grant t a nn-state entity which may be prvided in the name f the Ranke Higher Educatin Center r in the name f the Ranke Higher Educatin Authrity thrugh 18 establishes the Authrity s Bard f Trustees, its members, its pwers and duties, authrizes Bard appintment f Executive Directr and hiring f staff, and authrizes expenditures f public r private gifts, grants, r dnatins made t the Authrity (amended) adds the Ranke Higher Educatin Authrity and Center t the list f educatinal institutins declared t be public bdies and cnstituted as gvernmental instrumentalities fr the disseminatin f educatin. Custmers Agency Custmer Grup Business and civic rganizatins that utilize the Center's cnference facilities fr meetings, training, and telecnferences. Cnference participants wh utilize the Center's cnference facilities fr meetings, training, and telecnferences. Students f the institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center. Students utilizing the Academic Testing Center t advance their degree prgressin Custmer Business and civic rganizatins that utilize the Center's cnference facilities fr meetings, training, and telecnferences. Cnference participants wh utilize the Center's cnference facilities fr meetings, training, and telecnferences. Students f the institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center. Students, faculty and staff f the institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center wh utilize Academic Testing services. Custmers served annually Ptential annual custmers ,696 47,000 2,281 4, Students, faculty and staff f Students, faculty and staff f the 4,260 7,500

19 the institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center wh utilize library services. The clleges, universities and wrkfrce develpment rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center. institutins and rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center wh utilize library services. The clleges, universities and wrkfrce develpment rganizatins that ffer educatinal prgrams at the Ranke Higher Educatin Center Anticipated Changes T Agency Custmer Base Nne. Partners Partner Public and private higher educatin and wrkfrce develpment rganizatins. Descriptin The Ranke Higher Educatin Authrity perates the Ranke Higher Educatin Center, which prvides a venue fr the delivery f educatin and training prgrams t citizens f the Greater Ranke regin thrugh partnerships with thirteen resident public and private institutins f higher educatin and wrkfrce develpment rganizatins. Prducts and Services Factrs Impacting the Prducts and/r Services: The Ranke Higher Educatin Center is dependent n the lease f its ffice and classrm space by member institutins fr mre than half its perating budget. Prir t the recessin the Center expanded int additinal facilities t accmmdate the new culinary arts prgram and t prvide additinal classrm and meeting space. Since then sme members have left and space has becme available; an nging cncern is fcused n the lng term impact f the current ecnmic recessin n the Center s capacity t fill space. The fixed amunt f space in the Center s facilities will always pse a challenge in meeting the space needs f its members and the needs f the cmmunity fr meeting and cnference space. Smetimes the space restricts what can be dne at the Center, and there is the ptential fr vacant space t impact negatively n the Center s revenue ptential. Resurces must be allcated t enable the Center t weather fluctuatins in space allcatin.

20 Listing f Prducts and/r Services Finance The Ranke Higher Educatin Center respnds t the cllege degree attainment and wrkfrce training needs required t develp and maintain a strng wrkfrce in the regin. The Ranke Higher Educatin Center ptimizes available space and technlgy fr academic prgramming, cnferences, meetings, telecnferences, and in-huse training that supprt ecnmic develpment. The Ranke Higher Educatin Center prvides t Center member rganizatins and institutins a facility f the highest quality that cntributes t the effective delivery f the members' educatinal prgrams. The Ranke Higher Educatin Center prvides infrmatin abut wrkfrce training and degree granting prgrams t the peple f the Greater Ranke Regin. The Ranke Higher Educatin Center prvides academic success service that supprt nn-traditinal students. Financial Overview Funding t perate the Ranke Higher Educatin Center is derived frm state and lcal gvernment apprpriatins, rent and services revenue received frm members wh lease space in the Center, and revenue resulting frm use f the Center s cnference facilities. Funds are expended t staff, equip, secure, perate and maintain the Center facilities and prvide services t its members and custmers. Only the state general fund cmpnent f the Ranke Higher Educatin Center's financial resurces is listed in the table belw, as the nngeneral funds are nt apprpriated in the state budget. Financial Breakdwn FY 2013 FY 2014 General Fund Nngeneral Fund General Fund Nngeneral Fund Base Budget $1,121,896 $0 $1,121,896 $0 Change T Base $0 $0 $0 $0 Service Area Ttal $1,121,896 $0 $1,121,896 $0

21 Human Resurces Human Resurces Overview As a plitical subdivisin, the Ranke Higher Educatin Authrity des nt participate in the Cmmnwealth f Virginia Human Resurces system. We currently emply 14 fulltime and 2 part-time emplyees. Service Area Objectives Objective 1 We will respnd t the cllege degree attainment and wrkfrce training needs required t develp and maintain a strng wrkfrce in the regin. Objective Descriptin The Ranke Higher Educatin Center engages in needs assessment activity and facilitates the develpment f prgrams amng its member institutins t meet needs identified that expand pprtunity fr individuals and increase the number f degreeprepared individuals fr available psitins in the wrkfrce. Alignment t Agency Gals Agency Gal: We will increase ecnmic grwth in the Greater Ranke Regin by prviding access t educatin and training pprtunities related t current and future career pprtunities in the Regin. Objective Strategies Participate with business and industry advisry grups in the regin t assess needs and determine prgrams t meet needs fr training and educatin. Wrk with the Ranke Valley Ecnmic Develpment Partnership, Cunty and City Ecnmic Develpment Departments, the Ranke Valley Alleghany Reginal Cmmissin, and the Ranke Reginal Chamber f Cmmerce t gather ecnmic develpment infrmatin fr the regin and assess implicatins fr educatin and training prgrams. Facilitate agreements amng member institutins that lead t cllabrative degree cmpletin prgrams. Analyze prgram request data frm ptential students fr trends and areas f interest that may indicate the need fr new prgrams. Evaluate reginal needs assessment data t guide prgram develpment. Target prgramming t meet identified needs thrugh institutinal cllabratin and/r recruitment f new members. Prvide financial supprt t member institutins fr new prgrams that are respnsive t identified needs.

22 Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f prgrams ffered that relate t mst recent needs assessment analysis Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Frequency Cmment: Survey cnducted twice a year. Measure Baseline Value: 183 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f prgrams ffered. Measure Target Value: 216 Date: 6/30/2014 Measure Target Descriptin: Target number f prgrams t be ffered. Data Surce and Calculatin: Survey cnducted twice a year f member institutins regarding prgrams ffered that match needs assessment analysis. Number f students graduating frm prgrams ffered at Ranke Higher Educatin Center. Measure Type: Output Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Survey and reprts cnducted annually. Measure Baseline Value: 721 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f graduates frm prgrams ffered at the Center. Measure Target Value: 757 Date: 6/30/2014 Measure Target Descriptin: Target number f graduates frm prgrams ffered at the Center. Data Surce and Calculatin: Survey cnducted annually t determine graduates frm prgrams ffered at the Center. Number f graduates frm Ranke Higher Educatin Center prgrams hired lcally/in Virginia t meet business needs. Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Survey cnducted annually. Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f students hired t meet business needs. Measure Target Value: 100 Date: 6/30/2014

23 Measure Target Descriptin: Target number f students t be hired t meet business needs. Data Surce and Calculatin: Survey cnducted annually f students graduating frm prgrams ffered at the Center. Objective 2 We will ptimize available space and technlgy fr academic prgramming, cnferences, meetings, telecnferences, and in-huse training that supprt ecnmic develpment. Objective Descriptin Prviding high quality facilities and leading edge technlgy is critical t the success f academic prgrams, cnferences, meetings and training cnducted by businesses and rganizatins in supprt f their wn ecnmic grwth. Alignment t Agency Gals Agency Gal: We will increase ecnmic grwth in the Greater Ranke Regin by prviding access t educatin and training pprtunities related t current and future career pprtunities in the Regin. Objective Strategies Prvide superir custmer service. Maintain cmpetitive pricing fr meeting space and technlgy utilizatin. Update technlgy in supprt f current and emerging educatinal trends. Mnitr and utilize return n investment data. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f cnferences, meetings, telecnferences and in-huse training held at the Ranke Higher Educatin Center Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Reprts cmputed annually t calculate facility usage. Measure Baseline Value: 873 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f activities held at the Center.

24 Measure Target Value: 1,340 Date: 6/30/2014 Measure Target Descriptin: Increase activities held at the Center withut surpassing measure target. Data Surce and Calculatin: Data will be cllected frm the center s scheduling sftware t determine the ttal number f activities held at the Ranke Higher Educatin Center during the fiscal year. Objective 3 We will prvide t Center member rganizatins and institutins a facility f the highest quality that cntributes t the effective delivery f the members' educatinal prgrams. Objective Descriptin High quality facilities prvide an incentive t member institutins t bring a wide array f prgrams t the regin that increase the pprtunity fr degree cmpletin, while they cntribute t the effective delivery f such prgrams. Alignment t Agency Gals Agency Gal: We will increase ecnmic grwth in the Greater Ranke Regin by prviding access t educatin and training pprtunities related t current and future career pprtunities in the Regin. Objective Strategies Ensure a high level f client satisfactin is maintained with security and husekeeping services Ensure a high level f client satisfactin with peratins and maintenance (O&M) f the facility. In respnse t changing prgram delivery means and methds f instructin adjust facility services t remain a value t participating institutins. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Highly rated facility fr member rganizatins and institutins n a 5-pint scale. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Maintain Frequency Cmment: Survey cnducted twice a year.

25 Measure Baseline Value: 4.5 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, member rganizatins and institutins rated the quality f the facility n a 5-pint scale. Measure Target Value: 4.5 Date: 6/30/2013 Measure Target Descriptin: Target member rganizatins and institutins rating n quality the facility n a 5-pint scale. Data Surce and Calculatin: Survey cnducted bi-annually with member rganizatins and institutins. Ratings given fr each criterin are averaged fr a ttal scre. Objective 4 We will prvide infrmatin abut wrkfrce training, and degree granting prgrams t the peple f the Greater Ranke Regin. Objective Descriptin Use f bradcast, print and electrnic media disseminated widely thrughut the regin is critical t infrm the ppulatin f pprtunities available at RHEC, and increase participatin and ultimately degree cmpletin. Alignment t Agency Gals Agency Gal: We will increase awareness thrughut the Regin f the imprtance, value and availability f degree related higher educatin and lifelng learning. Objective Strategies Publish and disseminate an RHEC annual reprt featuring new prgrams, enrllment trends and prgram cmpletins. Prvide a strng, cnsistent utreach effrt targeted at students, businesses and ther rganizatins. Publish an annual reprt f reginal educatinal pprtunities t the Center s website fr the use f Center members and the general public. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Percent f the ppulatin f the Ranke Regin that is knwledgeable f the Ranke Higher Educatin Center.

26 Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Annual survey. Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: Ppulatin f the Ranke Regin that is knwledgeable f the Center. Measure Target Value: 100 Date: 6/30/2014 Measure Target Descriptin: Target percentage fr ppulatin f the Ranke Regin that is knwledgeable f the Center. Data Surce and Calculatin: Randm sample survey f the ppulatin cnducted annually t calculate percentage. Number f new enrllees in Center member prgrams each semester r at the beginning f each degree prgram chrt. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Frequency Cmment: Semi-annual survey/reprt. Measure Baseline Value: 1500 Date: 6/30/2011 Measure Baseline Descriptin: Amunt f new enrllees in Center member prgrams. Measure Target Value: 2000 Date: 6/30/2014 Measure Target Descriptin: Target number f enrllees in Center member prgrams. Data Surce and Calculatin: Reprt/survey f member institutins t aquire new enrllees twice a year. Number f inquiries t the Center abut Center prgrams linked t utreach effrts. Measure Type: Outcme Measure Frequency: Annual Preferred Trend: Up Frequency Cmment: Reprt cmputed annually. Measure Baseline Value: Date: Measure Baseline Descriptin: N baseline measures; new measure fr FY Measure Target Value: 500 Date: 6/30/2014 Measure Target Descriptin: Target number f inquiries t the Center abut Center prgrams. Data Surce and Calculatin: Reprts n number f inquiries t the Center cmputed annually. Objective 5 We will prvide academic success services that supprt nn-traditinal students.

27 Objective Descriptin Library services, credit by examinatin, advising, tutring, writing assistance and career guidance are all part f the critical services that are required t increase the number f nntraditinal students cmpleting degree prgrams. Alignment t Agency Gals Agency Gal: We will prvide academic success services t nn-traditinal students as they pursue degree prgrams and training pprtunities. Objective Strategies Facilitate access t high quality library resurces. Administer state and natinal prfessinal certificatin exams, credit by examinatin test ptins, and prctring f nline/distance exams. Establish an academic success center fr students and ptential students t receive academic explratin and advising services, access t tutring, writing assistance, self assessments and career explratin tls. Facilitate student-emplyer cnnectins thrugh jb pstings, recruitment activities, internship and externship pprtunities. Link t State Strategy Facilitate successful transitins between secndary and pst-secndary educatin and careers. Objective Measures Number f students using the library. Measure Type: Outcme Measure Frequency: Quarterly Preferred Trend: Up Frequency Cmment: Reprts run quarterly. Measure Baseline Value: 4260 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f library patrns cunted. Measure Target Value: 7000 Date: 6/30/2014 Measure Target Descriptin: Target number f library patrns. Data Surce and Calculatin: Cunt the number f library patrns visits registered n library visitatin lg. Number f test takers. Measure Frequency: Quarterly Measure Type: Outcme Preferred Trend: Up

28 Frequency Cmment: Reprts run quarterly. Measure Baseline Value: 1682 Date: 6/30/2011 Measure Baseline Descriptin: In FY 2011, number f peple wh tk standardized tests at the Center. Measure Target Value: 1850 Date: 6/30/2014 Measure Target Descriptin: Target number f peple taking standardized tests at the Center. Data Surce and Calculatin: Cunt f the number f peple taking standardized tests at the Center. Number f students receiving services: Advising, Tutring, Writing, and career. Measure Type: Outcme Measure Frequency: Quarterly Preferred Trend: Up Frequency Cmment: Reprts run quarterly. Measure Baseline Value: Date: Measure Baseline Descriptin: N baseline measures; new measure fr FY Measure Target Value: 250 Date: 6/30/2014 Measure Target Descriptin: Target numbers f students receiving varius services at Center. Data Surce and Calculatin: Reprt cnducted quarterly fr number f students receiving varius services at the Ranke Higher Educatin Center. Number f emplyers wh find emplyees amng Ranke Higher Educatin Center graduates. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Measure Baseline Value: 10 Date: 6/30/2011 Measure Baseline Descriptin: In FY2011, number f emplyers wh fund emplyees frm the Center's graduates. Measure Target Value: 25 Date: 6/30/2014 Measure Target Descriptin: Target number f emplyers wh find emplyees amng Center graduates. Data Surce and Calculatin: Survey cnducted twice f year f graduating students frm Center prgrams. Number f students wh find emplyment lcally/in Virginia fllwing graduatin frm the Ranke Higher Educatin Center. Measure Type: Outcme Measure Frequency: Semi-Annual Preferred Trend: Up Measure Baseline Value: 50 Date: 6/30/2011 Measure Baseline Descriptin: In FY2011, number f students wh fund emplyment lcally/in Virginia fllwing graduatin frm the Center.