Group Manager Community Assets and Services

Transcription

1 Jb Descriptin Last updated: Octber 2018 draft Grup Manager Cmmunity Assets and Services Wrk Unit: Respnsible T: Respnsible Fr: Jb Purpse: Financial delegated authrity: Cmmunity Assets Chief Executive Officer Strategic directin, peratinal versight and accuntability fr Cuncil and cmmunity services relating t building cntrl, plicy planning, rading, 3 waters and utilities. This jb exists t: Prvide strategic directin and leadership, supprting gvernance in key decisin making, acrss land transprt, 3-waters, utilities, building and planning services f Cuncil t the cmmunity. As a member f the Cre Leadership Team this rle cntributes t the wider strategic leadership f Cuncil, has verall respnsibility fr prviding visinary lng-term infrastructure thught leadership and planning, and innvative service delivery t meet the lng-term strategic challenges and issues in the delivery f the Grups services. Furthermre a pririty fr this rle will be the supprt and integratin f the cmmunity s aspiratins, namely cmmunity and ecnmic develpment, in the delivery f the Grups services and the applicatin f the 4-well beings. This means: TBA Practively leading strategic thught leadership, prviding innvative ptins fr strategic decisin making by Cuncil Prviding rbust, timely and well thught ut advice fr gvernance Delivering transfrmatinal leadership and cllabrating n transfrmatin initiatives Leading a highly prfessinal team in the delivery f the grups services, transfrming infrastructure, building cntrl and plicy planning as a service Overall accuntability fr the peratinal management and delivery, that supprts the custmer service eths, f the grups services and peple Respnsible fr the grups budget management, frecasting, planning and timely reprting and exercising financial delegatins Managing key relatinships in the cmmunity, including elected members, tangata whenua, interest grups, Cuncil senir management and the general cmmunity Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 1 f 19

2 Organisatin Cntext Please see attached rganisatin chart. Functinal Relatinships External Custmers Ratepayers and residents Develpers The public Cntractrs and service prviders Cnsultants and prfessinal service prviders Cmmunity stakehlders and special interest grups Internal Mayr Cuncillrs Cre Leadership Team Direct reprts Grup staff All staff Other lcal authrities Industry and prfessinal bdies i.e. NZPI, LGNZ, SOLGM, MBIE etc Other prfessinal assciatins Tangata whenua Other utility prviders Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 2 f 19

3 Visin / Values VISION / MOEMOEĀ Cnnected cmmunities Desirable lifestyles Treasured envirnments Hapri Tūhn Āhua Nh Tōrere Taia Piki Kōtuku VALUES / NGĀ WHAI TIKANGA Whanaungatanga (Cnnectedness) Auahatanga (Creativity / Innvatin) Iwi Whānui (Inclusiveness) Rangatiratanga (Leadership) Oranga (Well-being) Arha (Cmpassin) Kia mau tnu ki nga whai hua te Whanaungatanga, Auahatanga, Rangatiratanga me te Arha, hei Oranga m te Iwi Whānui Hld fast t the values f Cnnectedness, Creativity, Leadership and Cmpassin, fr the Inclusive Well-being f ur cmmunity Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 3 f 19

4 Key Result Areas The psitin f Grup Manager Cmmunity Assets & Services encmpasses the fllwing majr functins r Key Result Areas: 1. Strategic and thught leadership / supprting strategic gvernance decisin making 2. Custmer service leadership and service delivery wnership 3. Cntinuus imprvement t enhance cmmunity service and supprt strategic aspiratins 4. Peple leadership, acrss Grup and influencing acrss the rganisatin 5. Peple management / and high perfrming team leadership 6. Business management and cntinuus imprvement 7. Cmpliance and risk management 8. Serving the cmmunity 9. Organisatinal cntributin Key Result Areas Jb hlder is respnsible fr: Jb hlder is successful when: 1. Leadership f Grup Lng term strategic issues and challenges are prvided fr t ensure the future viability and sustainability f ur assets t achieve ur lng term cmmunity aspiratins Deliver thught leadership and rbust advice t the rganisatin, staff and gvernance, t meet the strategic challenges and t influence future fcused and rbust decisin making Deliver effective strategic planning fr ttal grup in line with WDC purpse and visin, with a particular fcus n transfrmatin and cllabratin within and acrss Grups All prjects will ensure and maintain lng term sustainable strategic viability f all services prvided by Cuncil. Ensure all services, within Grup, prvided by Cuncil cnfrm t apprpriate standards and practices. Directing and fcusing Cuncil s BCA functins under the Building Act t ensure efficient, cmpliant and effective delivery f Strategic planning delivers n WDC purpse and visin Key transfrmatin, innvatin and cllabratin activities are delivered and effective All services prvided by Cuncil cnfrm t apprpriate standards and practices and cmpliance regulatins. Lng term requirements f services prvided by Cuncil are assessed and thse requirements are reprted fr cnsideratin fr inclusin in lng term plans. Develpment prpsals are prcessed quickly and accurately with Cuncil s needs addressed and prtected. Prvisin f services in the future are investigated and results reprted t Cuncil fr cnsideratin in lng term planning dcuments. Plicies are frmulated that ensure certainty in managing service prvisin. Asset management planning is cntinued and imprved, prviding accurate infrmatin fr Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 4 f 19

5 cnsents and apprvals with a service based utcmes apprach. Directing and fcusing Cuncil s functins under the Resurce Management Act t ensure efficient and effective delivery f cnsents and apprvals using a service based apprach Ensure the Grup delivers rad assets and services in an effective and efficient manner. Practively prvide reprts t Cuncil, Cuncil Cmmittees, senir staff and ther audiences n pprtunities and issues t assist cuncil achieve its strategic bjectives, fresee and mitigate any issues, and reslve situatins r drive service imprvements Ensure estimates, cntract management, wrks prgrammes and Activity Management Plans fr all grup activities are prepared and executed effectively and efficiently. Ensure all wrk, cntracts, tendering and Activity Management plans and Lng Term Planning cmplies with Cuncil s visin, plicies, bjectives, strategic utcmes and budgets (including risk management planning) and cmplies with all legal requirements Ensure the District Land Transprt Prgramme (DLTP), including risk management, is managed effectively and efficiently H&S systems are in place, prmted, supprted and fllwed t manage the safety f all emplyees, cntractrs and public in area f cntrl, in accrdance with H&S cmpliance legislatin and internal H&S prtcl. inclusin in peratinal, prject and planning prcesses. Gegraphical Infrmatin Services are maintained and investigated fr imprvement and enhancement. Specialist cnsultancy services are nly utilised when slutins cannt be prcured in huse Prject utcmes meet prject specificatins Shrt and lng term, strategic, physical and financial plans are in place fr all f Grup activities Staff, cntractrs, visitrs and the public - within the incumbents span f cntrl - are safe and the ptential fr harm is effectively risk managed in accrdance with H&S cmpliance and internal H&S prtcl. Land Transprt Waira District Cuncils land transprt netwrk and assciated rading assets are maintained t a level acceptable t the cmmunity, meeting apprpriate rading standards and supprts the strategic bjectives. DLTP is submitted n time fr bth Land Transprt New Zealand and Cuncil s Lng Term Plan. Targets in NZTA perfrmance agreement are in place and achieved. All necessary reprts have been prepared and issued n a timely basis. 2. Custmers first and stakehlder relatinships and management Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 5 f 19

6 All stakehlder relatinships are effectively managed t deliver the perfrmance expected. Ensure that the Grup prvides high standards f service and that prfessinal stakehlder relatinships are develped and maintained at all times. Stakehlders are listed abve Expected behaviurs include; curtesy, giving/receiving infrmatin, explaining things, liaising, advising, gaining cperatin, facilitating, influencing and persuading, reslving cnflicts, mediating, negtiating, frmal negtiatin, supervising, leading The Cuncil and cmmunity grups are aware f services/peratins and can cntribute their ideas t the prvisin f credible services. Service delivery results in the Cuncil and the cmmunity being satisfied with the delivery f thse services. Service and utcmes based apprach t ur wrk as ppsed t a rules based apprach The Chief Executive is kept infrmed abut matters relating t all services within Grup All Stakehlders f the grup are satisfied with cmmunicatin, interactin, reprting and delivery f services frm the ttal grup. Jbhlder is respnsible fr Jbhlder is successful when 2. Engineering Cnsultancy Ensure that an in-huse Civil Engineering Cnsultancy Service fr Cuncil s peratins in prvided. This service prvides: technical advice fr the services prvided by Cuncil in the areas f water, wastewater, strmwater, waste management, land transprt, prperties. Other technical advice that may be required by ther departments f Cuncil. Technical advice and prject scpes are prfessinal, timely, accurate, well researched Prjects are delivered effectively, t budget and n time Changes t the annual wrk prgramme are handled effectively Prvide prject management including investigatin, design, reprting, cntract Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 6 f 19

7 writing, tendering, and cntract administratin and supervisin. Investigatin and apprval f civil engineering aspects f develpment applicatins. Infrastructural asset management services. Jbhlder is respnsible fr Jbhlder is successful when 3. Organisatinal Leadership The GM - Cmmunity Infrastructure and Develpment is a member f the Chief Executive s Cre Leadership Team and is accuntable fr: Supprting the Chief Executive in making decisins and help the Chief Executive t run the Cuncil rganisatin Rle mdelling high level, values based leadership, that fcuses n service and custmer utcmes Leading transfrmatin within and acrss Grups Representing the Grup Representing Cuncil n the Delegatins Cmmittee. Attending Cuncil and Cmmittee Meetings and t cnvene public meetings. Cnsider resurce cnsents and develpment prpsals and decide n apprpriate cnditins fr apprvals. Prfessinal and expert advice and discussin is prvided that cnsiders and represents the needs f all Cuncil and the ideas f the varius represented grups The CE and team are supprted in day t day matters and in key transfrmatin activities and is kept infrmed f relevant matters Knwledge f the rganisatin is imprved, and prfessinal and expert advice is given t Cuncil and at public meetings. Cuncil is seen as a credible and cllabrative partner in develping the cmmunity and meeting ratepayer needs. Advice at public meetings is prfessinal, accurate, and cnfrms with Cuncil plicy, and cnvened meetings are well run. Jb hlder is respnsible fr: Jb hlder is successful when: 4. Grup Management Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 7 f 19

8 Effectively lead the Grup t deliver n WDC purpse, visin, values and strategic directin Staff in the Cmmunity Assets and Services Grup are led in a manner that creates a supprtive and results riented, team envirnment and encurages the highest level f innvatin, persnal develpment and perfrmance f staff. Staff engage with WDC purpse and visin and key transfrmatin activities. Staff prvide a curteus, helpful, timely and effective level f custmer service t a standard that meets their custmers reasnable expectatins. Staff are well infrmed, have the apprpriate qualificatins and are supprted t develp prfessinally and persnally All legislative requirements applicable t lcal gvernment service prvisin are met. The Grup s wrk is carried ut within apprved budgets, r exceptins agreed and apprved. All wrk is prgrammed and regularly reviewed t ensure everyne can knw what is happening. The Chief Executive is kept infrmed f staffing and resurcing requirements f the Cmmunity Assets & Services Grup t achieve the Grup s bjectives. All requirements f a gd emplyer are met, staff are happy in their wrk. Jb hlder is respnsible fr: Jb hlder is successful when: 5: Cmpliance and risk management Ensure resurce management, planning, and regulatry services meet legal requirements Expected results: T versee and crdinate the prcessing f applicatins fr resurce cnsent, and all licences, certificates and apprval granted r issued by Cuncil T ensure that mnitring is undertaken fr the purpses f achieving cmpliance with the Resurce Management Act, the District Plan, ther statutes and bylaws, Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 8 f 19

9 T versee, and where apprpriate, undertake the preparatin and presentatin f Cuncil s case in prceedings befre the Envirnment Curt, District Curt r ther curt, with Cuncil s slicitr / barrister Ensure all resurce management, planning, envirnmental and regulatry services prcedures and staff fllw Cuncil health and safety plicies, prcedures and plans. Ensure the BCA maintains is legal independence. Ensure Cuncils BCA maintains its Accreditatin. Jb hlder is respnsible fr: Jb hlder is successful when: 6: Wrking with the cmmunity Cnsider and respnd apprpriately t the cmmunity s needs and psitively prmte the image f Cuncil Expected results: The prvisin f respnsive, interactive and sensitive cmmunity services and infrmatin t the public Develp harmnius relatinships with representatives f agencies wh have business r cultural assciatin with the Cuncil by taking accunt f tikanga Mari and the Treaty f Waitangi cncerns and issues Ensure departmental staff prvide a diligent, curteus and accessible service t the public Ensure that all departmental staff and infrmatin surces are easily and quickly accessible t the public Ensure that prper accunt f tikanga Mari and the Treaty f Waitangi is taken in all activities Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 9 f 19

10 Nte The abve perfrmance standards are prvided as a guide nly. The precise perfrmance measures fr this psitin will need further discussin between the jbhlder and manager as part f the perfrmance develpment prcess. Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 10 f 19

11 Persn Specificatin This sectin is designed t capture the expertise required fr the rle at the 100% fully effective level. As such it may be a cmbinatin f knwledge / experience, qualificatins r equivalent level f learning thrugh experience, key skills, attributes r jb specific cmpetencies. Knwledge / Experience Essential Desirable (indicate years f experience required as apprpriate) 5-10 years experience in prven, effective, strategic grup leadership f multiple services, including Infrastructure, Land Transprt and Utilities and Cnsents r ther cmplex services 5-10 years experience in leading transfrmatin and cllabratin within multiservice grups and acrss grups, ideally within a cuncil envirnment r similar Prven experience in effectively leading prjects acrss multiple services Prven achievements and innvatins at a grup leadership level f multiple services Prven experience in effectively representing at a senir level in lcal gvernment activities Prven experience in leading and managing effective stakehlder relatinships in area f accuntability Brad wrking knwledge and understanding f services under the rles span f cntrl Experience in managing and maintaining infrastructural assets Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 11 f 19

12 Qualificatins (r equivalent level f learning) Essential Desirable Pst graduate leadership and management qualificatins (e.g. MBA) Or demnstrated expertise in the Management f a large rganisatins wrk frce fcussed n service delivery t the public Under graduate degree in a related filed, ecnmics, law, management, engineering etc Key Behaviurs / skills / attributes / jb specific cmpetencies All emplyees are measured against the fllwing Key Behaviurs as part f Perfrmance Develpment: Strategic leadership and effective leadership f multiple services Caching and Develpment ability Strategic planning ability Stakehlder Management Advanced Prject Management ability Cmmitment/ Persnal Accuntability Prfessinal/Technical Expertise Teamwrk Custmer/Diplmatic Fcus Effective Cmmunicatins & Relatinships Persnal Attributes Ability t engage teams and peple with directin and transfrmatin Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 12 f 19

13 Plitically astute Sensitivity t ecnmic and envirnmental factrs Ability and judgement t reslve cnflicting bjectives Appreciative f staff, custmer and cmmunity needs Enthusiastic, energetic and self-mtivated Flexibility in apprach t wrk requirements Advanced interpersnal and stakehlder management skills Cmmitment t prfessinalism in wrk and attitude Excellent cmputing, written and ral cmmunicatin skills Willingness t learn and be invlved in a variety f tasks Ability t rganise wrk, set pririties and meet deadlines Sense f humur Key behaviurs fr all staff as part f perfrmance develpment All emplyees are measured against the fllwing key behaviurs as part f perfrmance develpment: Cmmitment / Persnal accuntability Prfessinal / Technical expertise Teamwrk Custmer / Diplmatic fcus Effective cmmunicatins and relatinships Leadership (Team Leaders / Managers) Caching and develpment (Supervisry / Management nly) Strategic perspective (Manages) Tactics (Team Leaders) Cmpetencies This sectin describes the cmpetencies and level f cmpetence fr this jb. These are the seven units f cmpetency which build n and reflect Cuncil s Crprate Values. When cmbined with the actins and behaviurs details in thse values, the result is effective perfrmance n the jb. Fr each unit f cmpetency there are listed: Thse elements which must be present t ensure effective perfrmance; and The degree r level f cmpetence required in thse elements average r high Unit Element Level f Cmpetence Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 13 f 19

14 Cmmunicate Effectively Listen actively Use apprpriate language Prduce clear, accurate crrespndence Use effective nn-verbal techniques Read and cnfirm understanding f written infrmatin Use effective questining techniques Make effective presentatins Cnfirm understanding f verbal cmmunicatins High Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 14 f 19

15 Unit Element Level f Cmpetence Plan wrk Implement Plans Prvide Quality Service Wrk in a team Identify tasks Identify resurces needed Draw up budgets Obtain necessary authrities Priritise necessary tasks Establish timeframes Anticipate pssible variatins Schedule review f plan n cmpletin f wrk Audit wrk plan t cnfirm desired utcmes Obtain necessary resurces: Materials Persnnel Assign tasks and resurces Mnitr prgress against plan Manage unexpected variatins Review bth cmpleted wrk and the plan cmpare and reprt Maintain knwledge f Cuncil s structures and activities Fllw a quality apprach in delivering existing services Apply technical knwledge and skills effectively Use psitive cmmunicatins style Manage cnflict situatins Review and Imprve custmer service Be innvative and flexible Wrk t agreed grund rules Establish agreed team gals Give and receive feedback n individual and team perfrmance Use apprpriate decisin-making prcesses Help thers t develp t their full ptential Reslve cnflicts within the team High High High High Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 15 f 19

16 Recgnise and utilise the diverse cntributin f individuals Lead team activities Supprt team activities Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 16 f 19

17 Unit Element Level f Cmpetence Manage Self Leadership Identify hw persnal needs and values fit with thse f Cuncil Turn identified wrk rles and respnsibilities int actins Establish realistic and agreed bjectives Use persnal cping strategies t handle unusual situatins Share wrk respnsibilities Fllw a persnal develpment plan: Specialist training Persnal interest Regularly review wn perfrmance t identify ptential Maintain balance between wrk and ther Be a gd rle mdel Lead the develpment and maintenance f the wider team missin, gals and bjectives Mdel cmmitment t the missin, gals and bjectives Create a psitive envirnment with pprtunities fr develpment and innvatin Build an sustain the wider team s trust Develp inter-dependent team relatinships Manage cnflict Delegate tasks as apprpriate Build mtivatin and ptimism Manage perfrmance and cach Negtiate effectively High High Change t Jb Descriptin Frm time t time it may be necessary t cnsider changes in the jb descriptin in respnse t the changing nature f ur wrk envirnment including technlgical requirements r statutry changes. Such change may be initiated as necessary by the manager f this psitin. This Jb Descriptin may be reviewed as part f the preparatin fr perfrmance planning fr the annual perfrmance cycle. Apprved: (Manager / Supervisr) Date Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 17 f 19

18 Emplyee Date Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 18 f 19

19 Organisatin Chart Waira District Cuncil Jb Descriptin Grup Manager Cmmunity Assets & Services Page 19 f 19