~~?-/I!: May 24,2010. Dear ML Gonzalez,

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1 May 24,2010 Omar Gnzalez Western Regin Crdinatr American Pstal Wrkers Unin, AFLCIO 500 Airprt Blvd" Suite 450 I, Burlingame, CA ~ ~:;;:~:'~~'''~:~~~~'::)'~ t~;, I'e :;,~ ~:~': 00 'c',"'_" ; ~:;,)ikc~~ ':;) '(l,1i'it SUBJECT: Ntice f Impacts In Arizna District Dear ML Gnzalez, ThiS letter is with regard t the wrklad reductins in the Bullhead City, Arizna Pst Office, In rder t minimize impact due t the wrklad reductins we are authrizing the withhlding f five (5) residual vacancies at Ihe same r lwer level (Level 6) in surrunding installatins within 100 miles f the Bullhead City, Arizna Pst Office, These positins include clerk, carrier, mail handler and custdial craft psitins, If yu have any queslins, please cntact Sctt Suttn Western Area Labr Relatins at ~~ ~~?/I!: Sctt Suttn fr Valerie E Martin Manager Human Resurces Western Area Attachments: Impact I~eprt, Radius Map, Semnty list S"pprlive Dcumentatin CG MUl1ager Labr Relatins West~rn Area Manager Prgrams Deliv(HY Supprt, Western Ara Manger 1n,Planf SUPPOlt Western Atea District Manager Arizna Manager Human Resurtes Arilna ManaQ1!!f Labl Rehattl1s AhlOna Chsfflct Manager N$vada,$ierr3 Manager Human Rasll!ccS Nevada~Sjffa Manager l\!oot RetattOf'i$ Nevada<Sien1J NAlC RilgiOn 1 iiialc Regin 4 NPMHU ReJiflai Oirectr Oakland STATUS UPDATE Area/Reginal Mt revealed 1 clerk attrited therefre there shuld nly be an impact f 4, The CSV reprt encmpasses all the ffices in the installatin, The Event date n the Impact Statement has elapsed, A new target date f mid Oct has been established, When the Lcal meets it shuld be grieved, Current radius is still at loa, Mgt has nt varied withhlding at Blythe CA r Las Vegas NV, There may be withheld assignments in Flagstaff AZ,

2 _, ~_, Arizna, United II E V A 0 A " R"",,, MtJrrtru Nrth America t!l~,()des1q Y~rntte "'P Cny UTAH COLORADO SitrHjj f~atiq:r1q; Frest Durang" <lresn Visalia S:4""'" "p NZJvay;:: ii1:d,ll"l K&:M+{V2Lcn Sanla a Maria C,ALlfORNIA '\" Bakersfield e:'s6 Hp, indian fh24?yattol\ <J 1tJ1 I Z 0 II A Tnt Ntihc;,f\dd F<neh1 F01t!Y;,tJJIC/4," 1 R (:tat; Carls IR >< w ;e s:!l,1 Z hrtq"i! '38?;:?l ~S'JU,;:OO;; VWjf,$hcif<! 5~* Ma'll1q t"f QAWi/\ 3" R~N A!Lii:',,:<: C:'~~:;~;,:"~" :, 1SJan Vicerne < M E X SONORA Omi San T Qilt)n <:r,:)tigarn j R ;"If ~,~ '!L\' ;;;tta cr' ;:aru;t4,n:i U?cS ir'!'r~,"t1!ili'!1h w/j' P\1"~ ;),,0"' trcc,)" :iv'soil $\ $,,''X7jN~ nhvri 4!h;! NAViS;;; (Y1 BOARG 41" l>'~m:ttak< 4 'Jt NA~1b:' 'G ;<>:;;:; 100 Ali,)!); Nt:,,, ArnOlFU if,", "''' f1l}"'js!"':}~j {/Hi AtU m'fl "(~I\1 Ph"'" Mr:>1 Arlr"1(A a!i~ la \l1m

3 WrkHur Impact Reprt Impacted Bid Cluster Installatin Address Area Name Impact Type Oatil f impact Prid (Dates) f Review Perfrmed Reprt Prepared By R"prt Prepared Oa!e Reviewed By Phne BULLHEAD CITY POST OFFICE WESTERN Reductin Other Than by Attntin 00( j M) Teresa Sliesan 03122/2010 Lawrence James (602) 220,5400

4 WrkHur Impact Reprt Craft" CLERK A B C D E f G Current Plannt~d C'rs t~0ntt'dv Annual Anrn,:;]l ftf Currfrnt AVB f i1ge Weekly Sav:ngs SdvlOgS Werk Hur~ Savings FTE Yearly Hr' Hrs HI' Rille T ral 6S1 4) ~ t 12 OverTime Impact Current OT Current Planned OT Additlpal Percent Planned OT Planned OT Average OT Rate per Week Planr)ect OT Planned OT Hurs per Rate Weekly lirs frm changes per Week per Week Week Trn! 29 4,S"/l) 21 0 " I :;m,h

5 Casuals WrkHur Impact Reprt tj, CurnJnt Number f CLERK Casuals n Rlls b, Current T Ohi!! NOverTime CU2RK Cd$uals HOurs pet' r~1nth c Planned Reduct'in ;n Ttal Nn'"QverTinic CLERK CasltJls Hurs per Nrth d Number f CLERK Casuals ttlat '1>1111 have Rt'clu(L!d Huts e, Number f CLERK Casuals that will j)e Terminated f, Number f CLERK Casuals Rel"l121inihg After impact N{A Part Time Flexible (PTFs) ifl Current Number f CLEt~K PTFs, n Rlls tl Current Ttal NnNOverTlme: CLERK PTFS Hurs per HQflth 400 c Planned ReductlOf1 in Ttal NnOverTime CLERK PHs Hurs per t~10f'1th d Number f CU:RK PTfs that wi!! have Reduced Hurs t;" \lidl there be any CLERK PTfs Excessed frm Craft r rnstahat;l1 [f 1"'c<; hw Many CLERK PTF'S Pn;)vlde!\iarr')hve Exp101ning need fr ExcessHig NO N/A Transitinal Emplyees (TEs) :3 Current NtH11bcr f CLERK TEs n Rlls b, Curr :nt Ttal Nn,OverTlme CLERK TE Hurs per i'1nth c PkHlned Reductin 11'\ TctilI NOf1~OverTjrne CLERK TE Hws per f 1Qnth d NumtJer ("r CLERK res that wdl h0v~~ Reduced nour:; L N!,lJ11ber f CLERK TEs Remamlng After Irnpact 9 PrOV!{lC Narrative JushfYHig need fr Q,emalrjin9 CLERK n:s NiA

6 WrkHur Impact Reprt Part Time Regular (PTRs) a, Current Numbcr f CLERK PTRs n RilS b P1annect Number f CLERK PTR "5ttins after lrnpa(t c Estimated Numb{~r f CLERK PTR Attritin d Will there be any CLERK PTRs Excessed frrn CrCift r instahaur) CLERK PTR, D NO Full Time Regular (FTRs) ct, Current Number f CLERK FTRs n RilS b, PlaMed Number f CLERK FTR Psitins After Impact c, Estimated Numb('f f CLERK FTR Attritin d Will there bcl any CLERK FTR, Excessed frm Craft Dr Jnstallatln if Yes hw Many CLERK FTR$ IJ YES 5 {~" Prvide NarratIve Explaining need fr CXl:eSSlfIQ Expect t lse 5 FTE 10vcl 6 clerks with zer attntin due t reductins in I;tume decreased wrkloeh:t t

7 WrkHur Impact ReprtCLERK Preliminary Summary Q Tti\l Planned Nn~OT izeductin per t~of';th fr Regulars and PTRs b Planned Reductin In Ttal OT Hurs per Mnth c Planned Reductin 111 Casual NnOT Hurs per Mnth (L Planned Reductin in PTf Nn~OT Hurs per' Mnth c PLanned Reductin 10 TE NnwO,,;" Hurs per f'1nth e, rtal Planned N,OT riurs per HOI'lII1 [, Ttal HE Savings II 1900

8 Custmer Sen ice Variance Pagc I 'If 2 CUSTOMER SERVICE VARIANCE {852JARIZONA PFC BULLHEAD CITY BULLHEAD CITY PO :,,';,;, MPOO 2 I Date; AnO!ysis PmIDd; fos/h/lc1!) Custmer Service Days: 302 UnU Cval: 22 M Yf, 0 CAG; D Bencllmarl< Da",s:FY 2Q09WK 1,FY 200QWKS< S mill I "'An CITYI BULLHEAD CITY PO flee COMPLEMENT ANALYSIS UNIT V~"IA"', FS Ut:NGI IAOI{ t::f\i1nt::v ACTUAL VARIANCE % AulmlfliinlMechanizeti (LDC4fi 4 tf) UNIT VARIABLES LDC 4 'I Fits I'lurs Ttal AulD/Mach Hurs I fl fjr4~,aai BENCHMARK, 30332[;) % ldc 43l Hms ,12% LOC 43F Hurs 1''96 811'637 '~1408, %!,_L_D,C_"'_4:~2H01'rs4'',~4~8~4~7~~~1~G4~_~,,~11~117~~~'~~Rl~~'~~ LDC 45 Hurs '18 799,8567% 1,1, LOC 48 HuIs gr; 'ih'li, Ttal Retal!lAdmin Hurs % Ttal Functin Fur '~2 3~3'~13~ "'I ~2:~246~9+~~284 ~5"1~0W~82+~7~8 ~'9~7%~ WORKLOAD ANALYSIS!~",U,N",IT_V::A,~R",IA,:;cB;:l:::E::S +B;:E;";,N,:;cC::H,M,A,R,K+,,,;::~~NSD ACTUAL "A,, % VARI ' '" ldc 44 Bx UIS (Ft) ,577,121,328% ~~"''''' +,~'' '''''''~'' "~",,4,,,, ~: LDC 44 Bx Fits (FI)!l()1 970,132! 1 95% Manual Vl (Wi PPISprs) , %

9 ~ M~ ~",~ ~ ClJs!um~r Servicc~ Variance Pag~ 2 f1 "~ LOC 45, "" ~371 0,16'Y Retail Tral , % ~ENli~~9ARK I PROOIJCTNITY ANALYSIS IJNIT VARIA8LES EARNED ACTUAL \I " 0 ""'4 C E % ACHIEVED LOC 41 Ltr PPH < % LDC 41 I'll PPH () %,,",***, LDC43Dist Vl Llts FPH ~ % LDC 43 DIS! Vl Fits FPH I ~~, n~~ '~~~~ ~~ LDC 43 DISI ppl"m< PPH ~ % _ LDC 43 Allied I Irs per day % ~~~~~ ~ ~~ ~~~ LOC 44 BOl!! l&f FPH G, % ldc 45 Min pm Trans la % log 45 Trans per % UNIT ROUTE AND DELIVERIES ANALYSIS UNIT VARIAtIi 1"" AI"Mf'HMARK EARNED ACTUAL VARIANCE % VARIANCE City, % Rural" () 0 0 0% COS ()OO% _ POB IOn, Rutes % " City~~!: (J 86% W~_,,,_, "w_ Rural Deilvenes % CDS Deliveries % POBx, "'~ %, FTES DAILY STAFFING ANALYSIS UNIT\lllDII>AII= " DC"'" imark EARNED ACTUAL "hm""" V1B :' I

10 _ I r 2 CUSTOMER SERVICE VARIANCE [8521ARIZONA PFC BULLHEAD CITY SULHIGHWAY 8M MP002 I Date: AnatyslS POfid: 05/16,'2009 t 05d4l201Q " Custmer Servke Days: 302 Unit level 22 Man YI 0 CAG: 0 6enV1nl,uk balun: F Y 2009 WK 1 "FY 2009 WI<, 52 EJ raul I HEAD CITY] aulhighway STA FTEE COMPLEMENT ANALYSIS '~~"'~'~""~ ~""" '~_"~_M_'_ UNIT VARIABLES BENCHMARK EARNEO ACTUAL VARIANCE % ACHIEVED ~~ Full Time Clerk % ~ Purt Time Flexlble Clerk % r _ Par! Time Clerk % ~~ Full Time MH 0 0 I % ~ _ ~"' Part Time Flexible MH (J _ 000% ' ~M PZlftTime MH % Full Time Fm Emp 2 2 1, ,00% Full Time Equivalent Hrs A(J/maliniMeclllmized (LDC41l41F) 1 w~ ' WORKrlOUR ANAL Y818 "'~,,,~~~ UNIT VAI'I'ARI_ES,[>IF FAPMi"O ACTUAL "A DI "1(' F % ACHIEVf,O loc 41 Llls Hurs O?! loc 41 Fits 0 0 Q 0 0% I'M8~J;~ fl,,'l>, _h Hn,u~ a % 'II nl:4'7jai ~~_w~m LOC 43l Hurs a 0 0 Q 0%,~mw~ ~_'~_ LOC 43F Hurs () 0% LOC 43P Hurs ! 2635%,C~~~r"' ldc 43A Huurs , % w_''''_'' ~ LOC 43 Tral Hi3 54 r 6671~ ldg 44 HOUfS % "~ '308', 617 8;;~'' T lal u",,, '"' Hurs ~ ~ ~ ~, Retail/Admin (ldc 4:> 41; JR)!,, _,,,, LOC 42 Hurs % loc 45 Hurs %, _ r ~, ~,,~ LOC 48 Hurs %,_ ~ Tlal RelaillAdlmn Hurs '127 ~ ,82%, r _ '~ Ttal Functin Ful ,83% "_,,,m WORKLOAD ANALYSIS UNIT VARIABLES \=, ACTUAL \/t Qill M('I~ % LOG 41 TPE Urs Vl Pes O~4> LOC 4 I TFF Fits Vl Pes 0 0 ~~ 0 0% AlitiMech Vlume O~! loc 43 Dis! Vl Llls (Ft) 0 I 0 0 O'Y ~~ LDC 43 Dis! Vl Fils WI) O'v 'c LOG 43 Dist Vl PPfSP1S % ~ IDC 44 Bx Urs (FI) ,311,155 " H27%, ~''''',, LDC 44 Bx FI!s (FI) % ~~~ r~ " ~ ~~ ~, ~ Manual Vl (wl PPISprs) 3,126 2, " G9Pr;) ~ 1_, _,

11 ,,~ "'', Cush'lrner Sc:rvke Variance Page 2 f2 I LDC 45 Transactins ,412 5,75% Fletail Transactin Vlume 76,795 81,207 4,412 5,75% >, PRODUCTIVITY ANALYSIS UNIT VARIABLES BENCHMARK EARNED ACTUAL VARIANCE % ACHIEVED,', 0 0 Ol}& LOG 41 Ltr ~~~_ 0 0, OO/b 0 _~~~LgC 41 FI!1: ~> 5J,"~~~,~~,"~" ~ ~,~~~~~ ~,,, I LDC 43 D',st ValUrs FPH 0,00 0,00 0,00 0,00 OO;h LOC 43 Dis! Vl Fits FPH 0,00 0,00 0,00 0,00 0% i LDC 43 Dis! PPISprs PPrl %, LOC 43 Allied Hrs per day 0,30 i 0,26 0,18 0,09 150,64% I ldc 44 Bx L&F FPH 7,12 7,49 i 4,53 2,96 60,51% LDC 45 Min, per Trans 1, ,27 32,03% LOC 45 Trans per , ,54 104,30% UNIT ROUTE AND DELIVERIES ANALYSIS UNIT VARIABLES BENCHMAFlK EARNED ACTUAL VARIANCE 0/0 VARIANCE '~" '~,~ City Rutes 0 i 0 0 0% Rural Rutes 0, 0 0 0% "m CDS Rutes Q% "' 0 POB Equivalent Rufes 7 I'} % City Deliveries 0 f 0 0 0% "~ ~~ Rural Deliveries % CDS Deliveries 0 a 0 0%, I, PO Bx Deliveries % FTES DAILY STAFFING ANALYSIS ~ UNIT VARIABLES BENCHMARK EARNED ACTUAL VARIANCE Clerki'MaJihandler 150 1, _27 I SllOl 0

12 ~_~_ I f~ CUSTOMER SERVICE VARIANCE (852JARIZONA PFC BULLHEAD CITY BUL FORT MOHAVE STA MPOO:2 I Date: Armty$iS Perid: 05I15!ZO0911) (, CstfOOf' Sc!YlOO Days' 3<t2 I)" Level: 22 Man YI: 0 CI\G' 0 Bendlmurl< DU'e5: f Y 2009 WI< 1 FV 2009 WK 52 EJ [BULLHEAD CITY] SULFORT MOHAVE STA FrEE COMPLEMENT ANALYSIS UNIT VARIABLES ~~NCH~ ~~NED _" ACTUAL '' ~~ ~ ~, VARIANCE % ACHIEVED '~~~" Full Tim Clerk %,~ ' ~ ParI Time F lexble Clerk % _ ~~~ """ ~""W' Full nme MH D ODOw ParI Tnne Clerk % '0' 0' Pat Time Flexible MH 0 Q 0,00% ParI Time Regular MH O'~O% Full Time "'n: Emp :3 :l 3 0, % Full Time Equivalem Hm ,~~ WORKHOUR ANAL VSIS A,,(LDC4,,4 UNIT VARIABLES :::: ~ ",,,e,,,,!) ACTUAL VARIANCE % ACHIEVED LDC 41 Llrs Hurs OOt ~~~ ~ ~~~~,_ ldc 41 Fits Hurs % T lal AullMech Hurs OlJlg '{lv LDC 43L Hurs % t DC 43F Hurs </0 LDC 43P Hurs % ldc 43A HOUfS :,, lt42% LOC 43 Ttal % ' ",~ ~~~~' LDC44 HOUIS % Ttal Manual Hurs ,32% r (ldc 4'7 4<; 4 LOC 42 Hurs % ldc 45 Hurs % _ ~ LDC 48 Hurs % _ TtallietaillAdmin Hurs ~" ~~ 8103% ~ ~ c Ttal Functin Fur ' % "_,, ~c WORKLOAD ANALYSIS UNIT ""QAn FS tmari< c, ACTUAL VAf<rHNLt: % VARIANCE LOC 41 TPF U,s Vl Pes '% i LDC 41 TPF Fits Vl Pes Ow e AuialMech Vlume Oi}b LOe 43 Dis! Vl BIS (Ft) t';& ~ '"'V LDC 43 Dist Vl Fils (Ft) 0 0 () 0% ~, ''" LOC 43 D,st V! PP!SPI:> '1)39:1 " 9,33% ldc 44 l3ux Urs (ft) 3,126 2,822 < % LOC 44 Bx Fits (1'1) (,9'/Q,,,,~,,~r Val (wi 0PiSprs) 4,519 3, % ~~, 5i18i20!O

13 2 f': I LDC 45 Transactins I '137110,5,554 I,389% t'~+++'r'+"" " Retail Transactin Vlume I 142, , i 10,5554,389']10 ~'pjr 6~::D:::'U::C::T:::'IV::ITY=:'A::NA:'L::Y'CCS::::IS::"""' '",,~, UNITVARlA8LES t:l'vhmark ", ACTUAL VARIANrF % ACHIEVED LOC 41 Ltc PPH WC 41 FIt PPH + 0_" +,_ O t,o_'k_',_ ldc 43 Dist Vl lirs FPH (JOO % f'!r++r,c 41: 3'CC, 0,_i5"II:: 0:_:_0 _+,,,0':;00, +_ 0% f,,~ld~=c:,:_:_ V,=,O:::IF~ltsF~:,' Pc,H"t_::0c::OO:"""'+_"::O:"::OO'_+ O,,c LOC 43 Disl PPfSprs PPH 337 L , % LOC 43 Allied Hrs per clay % ~'~~==~ld~c=~44==8=ox=l=&=f~f=p=r~1 ==~~_:~_, 716 i97 319[ 5540% f,,:l:d:::c,4::5:,m::i:,n::p:=:ert:,:f::4:f1::s:i i ~:4,!l 0_25 _ 8314% LDC45Traflsper , % I'~ "_'~L ~_', _, '",,", _ UNIT ROUTE AND DELIVERIES ANALYSIS PO Bx Deliveries " % FTES DAilY STAFFING ANALYSIS UNIT VARIABLES"TBE'Ni'f~MARK EARNED! AC~_U=AL===:=_V~A_'R=IA=N=C"",E_+ ClerkiMailhamil~'r2~::i9 225 =r % 0% Iclill'?sdectetl h lin nhf'o:lo%l&clhk I 5/1 10

14 "'ww~, ~~ Custmer Service Variance' Pagc' I f 2 CUSTOMER SERVICE VARIANCE [852]ARIZONA PFC BULLHEAD CITY BUL MOHAVE VALLEY STA ~ :2! Date: AmHysis Perkxi' OSfHV2009 If} 05114/2010 ~ Cus{tet SefVi Dais: 302 Ufiil Level: 22 Man Yr: 0 CAG: 0 a_ Date FY 200~ WI( t FY 1009 WI( 5l EiJ IRIIIII1i=An CITY] BULMOHAVE VALLEY STA free COMPLEMENT ANAL '(SIS UNITIJADli\n, P'l HMJH;> I( EARNED ACTUAL,,, % AIJI 'JED Full Time Clerk % Part Time Clerk % Part TIme, CliHk Full Tim~ *~ t Q 0 0 [) OO(~0 ~~ 0 {} % ~~~~, ~"m ~~~_ rdt, Time Flexible M % m Part Time MH % ~~~,,, Full Time c:, ~ Emp % Full Time r t Hrs r(ujc41l 4 tf) WORKHOUR ANALYSIS ~_m_~ '~ w, ~~ _ _ UNIT VARIABLES BENCHMARK \O"''''f1 ACTUAL VARIANCE % ACHIEVED ~_'N,, ~ loc 41 L1,,, Hurs %, ldc 41 Fils Hurs n' ';:,; Tlal Aul/Mech Hurs,~ ~,,, ~~ '%, IIDC4344),~",, LOC 43l Hurs % "", ~~ ~~" LDC 431' Hurs '10 LOC 43P Hurs % ~ I LOC 43A Hurs % '' loc43 Ttal % LDC %, Tutal ," Ril"i\(;q~,(LDC &? &1; &RI ldc 42 Hurs ;(, ldc 45 Hurs %,~ " LOC 48 Hurs _,, w_, i 10598% _ Ttal RetmllAdmin rlurs % _ TOlal Functin Fur % _ ",«"' '<_, ~~ WORKLOAD ANALYSIS UNIT VARIABLES BENCHMARK EARNED ACTUAl VARIANCE % VARIANCE ~, ~~~, ',,,,,,,',,, LDC 41 TPF Urs Vl Pes OO/c, _, LDC 41 TPF Fits Vl Pes /u,~~ ~~"" r~~ _w_~ AntiMeeh Vlume O'Xl ww ",_~h_ LOC,13 DiS! VlUrs (Ft) 0 :1 :3 O~>!, 0 we 43 Dis! Vl Fits (FI) Q ){) "',,,~ ~~,,, _,_, w_~ LDC 43 DiS! Vel PPISprs ~ I:U w~ _ "' w"'~~w "'~",'' LDC 44 B)( UtS (FI) 1, w 5,32% ~, _'w_~ " LDC 44 Bx Fits (Ft) % _~ Manual Vl (wi DDIS,, 2,696 2, % ~ 11llp:/i

15 ~~ ~~ ~ _~~ mm_~_ _~ ~~ ~ ~ ~ ldc45t ~492 j 34% PI'tali I " \I~" :If, % : IIVII '( ANALYSIS ~ UNIT VARIABLES IMARK EARNED ACTUAl VARIANCE % ACHIEVED " """ ldg 41 Ltr PPH % _ ""~ f~~"""~"' LOC 41 Fit PPH ,, 0% LDC 43 Dist Vl Urs FPH 000 ~3~ 1458 ~ % LDC 43 Dist Vl Fits FPH LOS % LOG 43 Dis! PPISprs PPH ~30% ldc 43 Allied Hrs per day 0~ ~ %,,~~ ~~~~ ~~ LOC 44 BOl< l&f FPH 690 I ~; 5505% ~~~~,_ LDC 45 Min per Trans % _ ~~ ldc 45 Trans per 141: % '""' UNIT ROUTE AND DELIVERIES ANALYSIS ~~ UNIT VARIABLES BENCHMARK EARNED _w ACTUAL VARIANCE % VARIANCE City Rutes 0 {) ~~ {) ~~~ 0% ~~ Rural Rutes 0 0 ~~' {) 0% "_,, CDS Rutes % ~ pe Ru!es 0 5 ~1 ~~~~~~ H)(37'% ~~" ~ City Deliveries {) {) 0 0% ~ f _ Rural DelIVeries %,_, 1 ~~" CDS Delivenes 0 0 {) GCYI) ~ PO Bx Delivenes 685 I 643 ~42 613% FTES DAILY STAFFING ANALYSIS UNIT "AI4RI~ES "'''Olllf'n ACTUl\L lihhaiilrf' ,~ ~''' ~ 111;2010