Creating a Delinquency Case

Transcription

1 Creating a Delinquency Case T create a delinquency case in the Delinquency Early Warning System (DEWS), fllw these steps. Step 1. Select Create a Delinquency Case frm the Delinquency Case Menu. The Create Delinquency Case screen appears. Step 2. Enter the Fannie Mae lan number and the date the mrtgage lan became delinquent, that is, the date the missed payment was due. Click G. The Delinquency Case Detail screen appears. The screen has three sectins: The upper sectin f the screen displays general eservicing system data fr this Fannie Mae lan number. The delinquency case status will shw as Preliminary. (See the screensht n page 2.) The middle sectin displays a blank frm related t the delinquency. (See the screensht n page 4.) The bttm sectin lists the data elements yu need t prvide. (See the screensht n page 2.) 2009 Fannie Mae

2 Nte: At this pint, d nt wrry abut the errr message that appears at the tp f the screen. It simply alerts yu t the list at the bttm f the screen. Step 3. Decide whether yu want t pen a delinquency case nw r leave the case in preliminary status. Preliminary Status Preliminary status allws yu t set up a case and recrd interactins with the brrwer withut creating a permanent recrd f the delinquency in Fannie Mae s eservicing system. Cautin: D nt click the Open buttn if yu want the case t remain in preliminary status. Instead, prceed directly t Step Fannie Mae

3 Open Status Open status creates a permanent recrd f the delinquency and its reslutin. Click Open t set up a case. An Open Successful message appears. Nte: If there is an pen r reslved case with the same lan number, DEWS returns a validatin errr alerting yu that A delinquency case already exists fr this lan. Click Find Case n the left navigatin panel, search fr the existing case and click the Fannie Mae lan number link t access the Delinquency Case Detail screen. If the case status is pen, update the data and click Save. If the mrtgage lan was delinquent the previus mnth and the status is reslved, click Open t enter the new delinquency infrmatin. A case remains in reslved status fr 35 days, at which time DEWS autmatically changes the status t clsed. If a clsed case exists in the system, create a new case. D nt repen the existing case. Step 4. Cmplete the frm, paying particular attentin t the fllwing fields. Last Payment Received Date: Enter the date yu actually received the funds. Actual LPI Date: Enter the due date fr the last paid installment. This may r may nt be the same as the Last Payment Received Date. Delinquent Amunt: Enter nly delinquent principal and interest in this field. Day f Mnth late fee can be assessed: If the mrtgage lan allws assessment f a late fee, select the day that yu can begin charging the brrwer a late fee. Brrwer First and Last Names: D nt leave these fields blank. If the brrwer is nt a persn, split the cmpany name between the First and Last Name fields Fannie Mae

4 Lender Explanatin: Prvide yur assessment f the situatin and explain yur effrts t reslve the case. Yur initial cmments shuld include as much f the fllwing infrmatin as is available: The reasn fr the delinquency The date and type f cntact with the brrwer (fr example, phne r ) The anticipated date fr bringing the mrtgage lan current, if applicable The number f times the mrtgage lan has been delinquent within the last 12 mnths Whether the mrtgage lan is currently assigned t Fannie Mae s Special Asset Management unit r yur wn Special Asset Management grup and the date the mrtgage lan was transferred. Step 5. Click Save. If yu have cmpleted all required fields, the system displays the message: Yur changes were saved successfully! Yu n lnger see the errr message r the list f required data elements Fannie Mae

5 Nte: If yu have any cases in preliminary status, befre yu certify yur prtfli n the 17 th f the mnth, yu must change the case status t pen fr any mrtgage lans that remain delinquent and delete any cases where the brrwer has brught the mrtgage lan current Fannie Mae