EMPLOYEE SATISFACTION SURVEY (2016) RESULTS

Transcription

1 MENDOCINO COUNTY HEALTH & HUMAN SERVICES AGENCY (HHSA) EMPLOYEE SATISFACTION SURVEY (2016) RESULTS Presented by Tammy Mss Chandler, HHSA Directr and Anne Mlgaard, Chief Operatins Officer

2 INTRODUCTION AND METHODOLOGY Annymus and vluntary Nine qualitative questins Frty three multi-part questins Agency wide 90% respnse rate

3 INTRODUCTION AND METHODOLOGY In the fall f 2015, as a part f Mendcin Cunty s HHSA Public Health Accreditatin prcess, a Quality Imprvement prject was prpsed cnsisting f an Emplyee Satisfactin Survey. The survey wuld allw Public Health emplyees t vice their pinins and t identify strengths and challenges within Public Health prgram areas. The survey was based n previus surveys cnducted by Public Health in 2006 and The survey cnsisted f a ttal f 43 categries, with multiple statements in each categry. Fr 23 f the categries, respndents were asked t pick the answer that mst clsely resembled hw they felt using a Likert Scale f 1 t 5; with Strngly Disagree, Disagree, Neither Agree nr Disagree, Agree and Strngly Agree as chices. In the final analysis, categries 1 and 2, and 4 and 5 were cmbined t mre clearly represent the trend f the respnses in graphicalfrm. Arund the time the survey was being prpsed, HHSA underwent a change in upper-level management. As the survey was being prepared t release t Public Health emplyees in May 2016, the new HHSA Directr suggested expanding the survey t allw all HHSA emplyees t participate. The survey was vluntary, annymus and cnfidential, and was available n-line fr HHSA emplyees t cmplete frm June 2016 t August There were als 9 qualitative questins where emplyees culd write in their answers. These questins were themed and put int categries when the survey results were analyzed t maintain cnfidentiality and annymity. At the end f the survey there were ptinal questins abut demgraphics. In the final analysis, sme f these categries were cmbined int Other categries t maintain cnfidentiality and annymity. The survey was respnded t by 437 ut f 489 HHSA emplyees in the summer f 2016

4 EMPLOYEE DEMOGRAPHICS EMPLOYEE AGE Over 70 years 61 t 70 years 1% 15% 84% f HHSA emplyees are wmen 51 t 60 years 41 t 50 years 31 t 40 years 21 t 30 years 9% 17% 25% 33% 77% f HHSA emplyees are white 23% are a race ther than white r are mre than 1 race 0% 5% 10% 15% 20% 25% 30% 35% Answered: 306 Skipped: 131 Answered: 323 Skipped: 114

5 Q3: Hw many years yu have been emplyed by Mendcin Cunty? 40% 35% 30% 25% 20% 15% 10% 5% 0% 16% 35% 17% 13% 11% 8% Less than 1 t 5 6 t t t r mre a year years years years years years NEW EMPLOYEES AND RETIREES Out f 437 respndents t the survey, 86 HHSA emplyees stated they were ver 51 years f age and had been with the Cunty fr 16 years r mre. These are ptential retirees almst 20% f the respndents. In additin, 56% f HHSA emplyees have been with the cunty fr less than 5 years. Answered: 437 Skipped: 0

6 Q6: Management Supprt Answered: 375 Skipped: 62

7 Q16: Envirnment - Wrk Cnditins Answered: 364 Skipped: 73

8 Q17: Equipment and Ergnmics Answered: 364 Skipped: 73 When I began wrking in my current lcatin, I was given a chance t prvide input abut the suitability f my equipment and its ergnmic functins. 21% 33% 46% I feel I will suffer lng term negative cnsequences frm my wrk envirnment. 19% 33% 48% I am satisfied with my equipment and its ergnmics. 21% 26% 53% I have experienced minr injuries which culd have been avided if I had been given furniture and equipment that was mre suitable. 20% 22% 58% Agree 0% 10% Neither agree nr disagree 20% Disagree 30% 40% 50% 60% 70%

9 Q18: Public Image Answered: 364 Skipped: 73

10 Q20: Salaries Answered: 364 Skipped: 73

11 Q23: Wrklad Answered: 364 Skipped: 73

12 Q28: Other emplyment and wrkfrce issues Answered: 364 Skipped: 73

13 Q29: What tls and/r equipment d yu need t imprve yur wrk perfrmance? (Qualitative questin) Answered: 245 Skipped: 192 IT upgrade/better equipment 27% Dn't need anything currently 22% Other ergnmic issue 18% Sit/stand wrkstatin 14% Additinal training 7% Additinal staff 7% Mre vehicles 6% Mre respnsive/cnsistent management 5% Office space 4% 0% 5% 10% 15% 20% 25% 30% This was a qualitative questin where respndents filled in their answers. The answers were categrized int general areas.

14 Q32: One thing Mendcin Cunty HHSA culd d t increase my jb satisfactin wuld be (Qualitative questin) Answered: 274 Skipped: 163 Increase wages/better benefits 84% Imprved cmmunicatin between management and staff Increase staffing levels 25% 24% Staff acknwledgement 16% Additinal training Imprve ur public image Uncategrized 4% 7% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% This questin was a qualitative questin where respndents filled in their wn answers. The answers were categrized int general areas.

15 Q35: What things d yu feel have negatively changed within yur wrkplace since yu have wrked fr HHSA? Wage cuts and lack f staff 63% Bad management decisins 56% T new r n pinin 11% Increased bureaucracy 7% Becming an agency Pr wrk envirnment r lack f equipment 3% 2% 0% 10% 20% 30% 40% 50% 60% 70% Answered: 261 Skipped: 176

16 Q36: Yur cmments r suggestins (Qualitative questin) Raise salaries/restre wages 56% We need t hire mre staff Imprve bureaucratic structure Trust, respect, acknwledge staff Identify areas & methds fr imprvement We are glad t see new management 25% 22% 22% 22% 20% Uncategrized (drinking water, etc.) 27% 0% 10% 20% 30% 40% 50% 60% This questin was a qualitative questin where respndents filled in their wn answers. The answers were categrized int general areas. Answered: 170 Skipped: 267

17 In Cnclusin: The Emplyee Satisfactin Survey revealed challenges such as salaries and staffing, imprving cmmunicatin and upgrading equipment. And it als revealed the strengths and great dedicatin f HHSA emplyees t helping the peple f Mendcin Cunty. The survey was a snapsht-in-time f staff pinins during a perid f change within HHSA. The survey will be cnducted again in 2018.

18 Other Opprtunities fr Emplyee Input & Discussin Emplyee Meetings: Ukiah, Frt Bragg, Willits HHSA Supervisr Meetings Agency Management Team Agency Executive Team Meetings & Leadership Develpment Develpment f HHSA s 7 Gals fr 2017

19 Gal 1: Imprve emplyee retentin and salaries Gal 2: Streamline the hiring prcess Gal 3: Imprve internal cmmunicatin Gal 4: Enhance the public image f ur agency Gal 5: Assure emplyees have the equipment and tls t d their jbs safely and cmpetently Gal 6: Increase HHSA s emplyee engagement Gal 7: Assure ur emplyee s training needs are met HHSA s 2017 Gals

20 HHSA s 2017 Gals Gal 1: Imprve emplyee retentin and salaries Gal 2: Streamline the hiring prcess Gal 3: Imprve internal cmmunicatin Gal 4: Enhance the public image f ur agency Gal 5: Assure emplyees have the equipment and tls t d their jbs safely and cmpetently Gal 6: Increase HHSA s emplyee engagement Gal 7: Assure ur emplyee s training needs are met Mendcin Cunty s Leadership Philsphy In rder t achieve effective leadership at all levels and excellence in public service, we believe: Trust and integrity are essential; In departments wrking tgether as ne rganizatin; In emplyees being invlved in key prgram and plicy decisins that impact the rganizatin; and, that investing in and supprting emplyee develpment results in the retentin and prmtin f quality emplyees.

21 Gal Alignment: FY Budget Pririties Fiscal Stability: Onging revenue t supprt HHSA Gals Fiscal Leveraging and Financial Stability: Prudent reserves and implementatin f new funding strategies t better leverage State and Federal revenue Organizatinal Develpment: Leadership develpment, training, and innvatin Supprt fr Emergency Services: Public Health Preparedness, Emergency Medical Services, Disaster Respnse Team, Prtective Services, Crisis Respnse

22 Gal Alignment: FY Budget Pririties Hmelessness and Husing: Targeted funding, special ppulatins, shrt-term and lng-term interventins, wrkfrce recruitment and retentin Supprt Cmmunity Partners: Cllabrative leadership Systemic crdinatin acrss public and private entities; Intra-agency and inter-departmental cllabratins, service integratin and expansin; cmmunity based services

23 VISION: Healthy Peple, Healthy Cmmunities MISSION: In partnership with the cmmunity, the Health and Human Services Agency will supprt and empwer families and individuals t live healthy, safe, and sustainable lives in healthy envirnments, thrugh advcacy, services and plicy develpment.