6/28/2013. The Emergency is Now. Watch Advisory. Rosen Shingle Creek. Warn

Transcription

1 The Emergency is Nw Ruth L. Gregg, MPS, CMP, CGMP SGMP Natinal Educatin Cnference Thursday, May 23 Rsen Shingle Creek Emergency Dial 55 r *55 Dial Nn Emergency Dial East Cast Medical Netwrk Warn Watch Advisry 1

2 The Emergency is Nw Part 1 What has gne wrng and what might g wrng Part 2 Parts f a plan & why and hw t test yur plan Part 3 The Emergency is Nw What has gne wrng Natural Disasters / Severe Weather What has gne wrng Natural Disasters / Severe Weather 2

3 What has gne wrng Natural Disasters / Severe Weather What has gne wrng Pwer Outages NY Hiltn Bethesda Hyatt What has gne wrng Industrial Accidents 3

4 What has gne wrng Industrial Accidents What has gne wrng Medical emergencies What has gne wrng Safety / Security 4

5 What might g wrng Denial f Access t the building (ffice r htel) Lss r damage t the building (ffice r htel) Lss f cmmunicatin (phne / internet) Lss f reputatin Disruptin t peratins Lss f recvery prvider Lss f supplier Lss f IT Lss f peple What might g wrng Lead time t the incident N Ntice Shrt term 1 t 2 days Intermediate 2 t 7 days Lng term Mre than ne week What might g wrng Length f interruptin Shrt term 0 t 2 days Intermediate 2 t 7 days Lng term Mre than ne week 5

6 What might g wrng The Event Department s meeting planners and supprt staff rutinely have been purchasing lttery tickets as a grup. As the assciatin is in final preparatins fr their annual meeting (3 weeks befre the annual meeting), the team s lttery pl ticket is a winner and ½ the staff quits the next day. Has gne wrng Emplyees f Hrsham cmpany share $1 millin lttery win 2011 Ohi cabinet cmpany 22 wrkers share $99 millin lttery prize Califrnia Lucky Seven lab technicians wn $315 millin Mega Millins jackpt. What might g wrng On the last day f yur event, strng winds in excess f 60 mph cme thrugh the city. Dust carried by the wind causes lss f visibility resulting in vehicle crashes and the airprt clsing. The htel s air handling units are damaged, impacting air quality inside the building, AC and leading t cmputer failures. Several members f the staff and attendees still at the htel begin t experience respiratry distress. 6

7 Has gne wrng What might g wrng A grup is unhappy with yur agency s psitin n a particular issue. They hack int yur event website and pst financial infrmatin abut the event and credit card infrmatin frm yur attendees nline. Has gne wrng BART's actins prmpted a Federal Cmmunicatins Cmmissin investigatin, and a hacking grup rganized an attack n ne f the agency's websites n Sunday and psted persnal infrmatin f mre than 2,000 passengers nline. 7

8 The Emergency is Nw Part 1 What has gne wrng and what might g wrng Part 2 Parts f a plan & why and hw t test yur plan Part 3 The Emergency is Nw Parts f an emergency plan Emergency / Crisis Plan Parts Gals and Objectives Cntact Infrmatin Maps Rles and Respnsibilities Cmmunicatins Safety and Security Prfile Financial Cnsideratins Parts f an emergency plan Gals and Objectives Attendee Safety & Security Event Safety & Security Financial Cncerns/Organizatinal Security 8

9 Parts f an emergency plan Cntact Infrmatin Attendee Infrmatin Staff Infrmatin Vendr Infrmatin Venue & Destinatin Infrmatin Phne Trees Parts f an emergency plan Maps Venue City Regin Assembly Areas Internal and External Parts f an emergency plan Rles and Respnsibilities By Functin / By Lcatin Attendee Safety Attendee Cmmunicatins Management Cntacts Venue Cntacts 9

10 Parts f an emergency plan Cmmunicatins Frm the Accident t the Staff Attendees Staff Headquarters Media Parts f an emergency plan Safety and Security Prfile Attendee Demgraphics Meeting Prfile Venue Specific Issues Destinatin Specific Issues Parts f an emergency plan Financial Cnsideratins Insurance Medical Equipment Event Cancellatin / Perfrmance Issues Refunds 10

11 Structure f an emergency plan All Hazards Plan Respnse Shelter In Place Evacuatins Structure f an emergency plan All Hazards Plan Respnse Medical Issues Security Issues Shelter In Place Evacuatins Structure f an emergency plan All Hazards Plan Respnse Shelter In Place Industrial Accidents Weather Issues Security Cncerns Evacuatins 11

12 Structure f an emergency plan All Hazards Plan Respnse Shelter In Place Evacuatins Shrt Term Lng Term Why t test yur plan Team Knwledge Gap Analysis Why t test yur plan Team Knwledge Onsite and in Office Vendrs Attendees Gap Analysis What did we miss? Training Needs Equipment Needs 12

13 Tabletp Exercises Definitin A training tl used t practice, assess, and imprve perfrmance in preventin, prtectin, respnse and recvery capabilities. Discussin Based Exercises and Operatins-Based Exercises Reasns t cnduct Mdest cmmitment f time, cst, and resurces Effective methd f review Infrms key persnnel f the current plan and pssible issues Exercise Optins Hmeland Security Exercise and Evaluatin Prgram (HSEEP) Tabletp Exercises Pssible Participants Events Staff Security Team IT and AV Key rganizatin business units Legal HR Cmmunicatins and PR 13

14 Tabletp Exercises Planning Steps Kickff Meeting Planning Meetings Exercise Debrief (lessns learned) Imprvement Planning Hmeland Security Exercise and Evaluatin Prgram (HSEEP) Infrmatin Read Aheads Existing Emergency Plan Backgrund infrmatin n why and hw The Incident (Player Handbk) Debrief / Lessns Learned Incident Cmmand System Incident Cmmand Liaisn Officer Safety Infrmatin Officer (PIO) Operatins Planning Lgistics Finance / Admin 14

15 Incident Cmmand System The Big Kahuna Lead Meeting Planner Liaisn Officer Security Manager Safety PR Manager/Reg Mgr / Exhibit Mgr Infrmatin Officer (PIO) Vendrs Operatins Event Staff Planning Event Staff Lgistics Accunting/HR Finance / Admin The Emergency is Nw Part 1 What has gne wrng and what might g wrng Part 2 Parts f a plan & why and hw t test yur plan Part 3 The Emergency is Nw Incident Cmmand System The Big Kahuna Lead Meeting Planner Liaisn Officer Security Manager Safety Cmmunicatins Infrmatin Officer (PIO) Vendrs Operatins Event Staff Planning Event Staff Lgistics Accunting/HR Finance / Admin 15

16 Yur meeting Annual Meeting fr 1,000 peple hsted at the Cnventin Center 4 Days in Length Exhibit Hall fr 100 cmpanies 75% f attendees flew in frm ut f twn and are hused in 3 separate htels 25% f attendees are lcal and are driving each day Yu ve created a cmprehensive emergency plan, cmmunicated it t yur team, yur vendrs, the venue and City. Imprv rules apply! Yes, and. Applies t training, services and equipment needed The event When is the meeting? Where is the meeting venue? (dwntwn, resrt, beachfrnt, etc) What day f the event are we n? What activities are taking place? e.g. have the exhibitrs mved in? e.g. any ffsite events? If s, what are they? The Incident Day One At 10:15 AM lcal time a damaging earthquake strikes yur state withut warning. It is rated at 6.5M, and shaking lasted 45 secnds. This is the strngest earthquake in 100 years fr the lcal area with the epicenter apprx. 100 miles frm the Cnventin Center. Mre than 2,500 peple with injuries require hspitalizatin, and there are ver 100 fatalities. 16

17 The Incident Day One Lcalized flding in lw-lying areas. Damaged bridges, rads, railrads, buildings and ther infrastructure. Reginal il and natural gas pipelines are damaged. Damage t drinking water treatment and distributin and wastewater cllectin and treatment. Pwer utages are thrughut the regin. Cell phne twers are dwn and landline damages are extensive. The Incident Day One What d yu d? Questins? Respnses? Next Steps? The Incident Day Tw Aftershcks cntinue t rattle the area, delaying inspectins and access/return t many buildings. Lcal businesses are clsed. Damage t the venue means yur attendees cannt stay in either the cnventin center r 2 f the 3 htels. Lcal infrastructure damage has delayed yur ability t evacuate yur attendees. Tw f yur attendees experienced cardiac arrests and have died. Natinal media have been nsite fr 24 hurs nw and have interviewed sme f yur attendees. They are unhappy that they can t get hme and have expressed their anger at yur rganizatin n natinal TV and internet. 17

18 The Incident Day Tw What d yu d? Questins? Respnses? Next Steps? Lessns Learned The Great Shake Out ( What did yu need t knw What did yu need Services, supplies, equipment What questins did yu need t answer What wuld yu d differently The Emergency is Nw Ruth L. Gregg, MPS, CMP, CGMP SGMP Natinal Educatin Cnference Thursday, May 23 18

19 Appendix Appendix Presidential Disaster Declaratins What has gne wrng - Pwer Surces f Infrmatin fr yur plan Online Resurces Detailed ICS Chart 19

20 What has gne wrng Pwer Outages February 2, 2011, Texas rtating blackuts affect mre than 1M ppl August 2011, Hurricane Irene causes ver 5M pwer utages September 2011, suthwest US ver 5M pwer utages Late Octber 2011, 2M pwer utages (SnwTber). NY Hiltn (June 2012) Bethesda Hyatt (March 2013) Surces f Infrmatin fr yur plan Htel / Cnventin Center Cnventin & Visitrs Bureau Office f Emergency Management (OEM) Lcal Gvernment Natinal Weather Service Internet and Scial Media Online Resurces Hmeland Security Exercise and Evaluatin Prgram (HSEEP) ( Ready.gv Small Business Administratin (SBA) Disaster Preparedness ( CDC Emergency Preparedness ( The Great Shake Out ( 20

21 Detailed Incident Cmmand System (ICS) 21