State of Florida Department of Health Request for Information DOH Bright Expectations seeks information on available Hotline service

Transcription

1 Pursuant t 60A-1.042, an agency may request infrmatin by issuing a written Request fr Infrmatin. Agencies may use Requests fr Infrmatin in circumstances including, but nt limited t, determining whether r nt t cmpetitively prcure a cmmdity r cntractual services, determining what slicitatin prcess t use fr a particular need, r researching general, special, and/r technical specificatins fr a slicitatin. State f Flrida Department f Health Request fr Infrmatin DOH I. Bright Expectatins seeks infrmatin n available Htline service REQUEST FOR INFORMATION The State f Flrida, Department f Health (DOH), Bureau f Family Health Services, is requesting infrmatin frm ptential vendrs t determine the estimated csts t perate and manage a statewide htline. The htline will prvide infrmatin and referral services via telephne, web, and by ther mdalities (as determined by the Department) t all Flrida residents cncerning infrmatin n develpmental disabilities. II. BACKGROUND During the 2016 legislative sessin, Huse Bill 7053 was passed that requires the Infrmatin Clearinghuse n Develpmental Disabilities (Department f Health) t prvide a htline specific t Dwn Syndrme and ther prenatally diagnsed develpmental disabilities. This htline is required t prvide infrmatin t parents and families r ther caregivers regarding, at a minimum, Early Steps, the Flrida Diagnstic Learning Resurces System, the Early Learning Prgram, Healthy Start Prgram, and the Help Me Grw Prgram. The infrmatin ffered must include directins n hw t btain early interventin, rehabilitative and habilitative services. At this time, the Department des nt have, r have knwledge f, such a htline within the State f Flrida. III. GOALS Gal 1: T have an peratinal, tll-free htline available Mnday thrugh Friday during regular business hurs that will prvide infrmatin t pregnant wmen, parents, family members, caregivers, and ther health care prviders n the Early Steps Prgram, the Flrida Diagnstic and Learning Resurces System, the Early Learning prgram, Healthy Start, Help Me Grw and ther interventin prgrams. Gal 2: T track and reprt calls t the Flrida Department f Health. Gal 3: T manage and address any perfrmance management issues.

2 IV. OBJECTIVES Objective 1.1 T prvide individuals with relevant infrmatin regarding brain develpment, Dwn Syndrme and ther prenatally diagnsed develpmental disabilities. At a minimum, the fllwing must be prvided t address this bjective: Custmer service staff apprpriately trained t take calls and ffer assistance t, but nt limited t, pregnant wmen, parents, family members, caregivers, and health care prviders; Live staff members answering phne calls; Staff available t speak English and Spanish; Translatin/interpreting service fr languages ther than English and Spanish; Tracking f all incming callers in system; and Referral system that direct links callers t ther relevant supprt services. Objective 1.2 T prvide directins n hw t btain early interventin, rehabilitative, and habilitative services and devices. At a minimum, the fllwing must be prvided t address this bjective: Resurces, expertise, and staff trained in the required areas t perate and manage the tasks identified. Staffing requirements and prfessinal qualificatins: Vendr must maintain sufficient staff t perate a tll-free htline, Mnday thrugh Friday during regular business hurs Vendr must have qualified case managers r care crdinatrs/cunselrs perate tll-free htline. Preference t case managers/care crdinatrs wh have an assciate s degree, bachelr s degree in human services, scial wrk, cunseling, health care, r child care. Prvider s staff must cmply with any statutry prvisin(s) that may require prfessinal licensure, certificatin, r registratin t perfrm duties assciated with this request fr infrmatin. Delivery f services in a manner that demnstrates sensitivity fr individuals hetergeneity, culture, histry, gegraphy, and the relative imprtance f these cmpnents t Flrida s general and pririty ppulatins. Flrida pririty ppulatin includes: lw incme Flridians; straight t wrk adults, age 18-24: pregnant wmen; African-Americans; Hispanics and ther grups. Ensure equal access t quality services fr diverse ppulatins by: Prmting and supprting the attitudes, behavirs, knwledge, and skills necessary fr staff t wrk respectfully and effectively with clients and each ther in a culturally diverse wrk envirnment. Develping and implementing a strategy t recruit, retain and prmte qualified, diverse and culturally prficient administrative, clinical, and supprt staff trained and qualified t address the needs f the racial and ethnic cmmunities being served. Requiring and arranging fr cntinuing educatin and training fr administrative, clinical, and supprt staff n the tpics f culturally and linguistically prficient service delivery. Objective 2.1 T prvide a mnthly telephne activity reprt (intake data). At a minimum the reprt shuld cntain the fllwing:

3 Ttal number f calls brken ut by cunty; Number f referrals made by cunty, type f referrals and where referred; Type f caller (parent, relative, friend, etc.); Number f callers wh were pregnant r thught they were; Number f callers wh are warm transferred (transferred t a live persn) t anther service; Age f child services are fr; Type f referrals; Number f each type f referrals distributed via the telephne; and Number f each referral made t nline website. Objective 3.1 T prvide a quarterly Perfrmance Management Reprt (cmmendatins and cmplaints), including any recmmendatins fr system imprvements made by prvider. At this stage a decisin has nt been made t cnduct a frmal cmpetitive slicitatin prcess fr a cntract. Additinal analysis will be dne based upn the Request fr Infrmatin respnses. Further cnsideratin will be given t this prject based upn the analysis results and available funding. V. PROCESS Respnses t this RFI will be reviewed by the Department fr infrmatinal purpses nly and will nt result in the award f a cntract. The Flrida Bureau f Family Health Services will review the respnses received frm this RFI t determine the feasibility f issuing a cmpetitive slicitatin fr these services. Any request fr cst infrmatin is fr budgetary purpses nly. Vendrs submitting answers t an agency s Request fr Infrmatin are nt prhibited frm respnding t any related subsequent slicitatin. i. RESPONSE FORMAT The Department s intent is t identify ptential vendrs that can fulfill the functinal requirements listed in sectin IV. Ptential vendrs shuld address all f the needs listed in a statement f wrk (SOW) with at least the fllwing sectins at a minimum: a. Intrductin b. Backgrund Within the SOW, prvide a backgrund f yur crpratin, including but nt limited t: Length f time in business Financial slvency Educatin r credentials r prfessinal staff with respect t Dwn Syndrme and ther prenatally diagnsed develpmental diagnses (i.e. Anencephaly, Autism, Apraxia

4 c. Gals f speech, Cngenital Heart Disease, Dwn Syndrme, Hydrcephalus, Spina Bifida, Trismy 8, Trismy 9, Trismy 13 Patau Syndrme, Trismy 18 Edward s Syndrme, etc.) Length f time referral services have been prvided t the target ppulatin listed abve Number f equivalent custmers served Within the Vendr s SOW, prvide a respnse t shw the understanding f the Department s gals fr this prject. d. Objectives Within the Vendr s SOW, prvide a respnse t describe hw the Vendr plans t fulfill the Department s bjectives fr this prject. e. Deliverables List all the deliverable that wuld be prvided t accmplish the bjectives listed abve. In additin, prvide a respnse regarding the vendr s intent and estimated schedule fr implementatin. f. Technical details Within the SOW, prvide technical details fr implementing yur slutin fr the bjectives listed abve. g. Persnnel assigned and cntact infrmatin (cmpany name, phne, ) Within the SOW, include the fllwing: Cmpany Name Cntact Name Phne Number Address Mailing Address h. Prpsed budget Within the SOW, prvide a prpsed budget fr addressing the bjectives listed. Include the cst f: Salaries Fringe Training Telephne lines Prvide an itemized list f csts, d nt lump csts tgether.

5 ii. VIII. RESPONSE DATE Respnses shuld address each RFI request/questins pint by pint. Please prvide the requested infrmatin n later than Nvember 17, 2016 Nvember 23, 2016, by 2:30pm (EST). Respnse can be sent via t: Michele.Mule@flhealth.gv. Additinal infrmatin that cannt be transmitted electrnically must als be submitted by 2:30 pm (EST), Nvember 17, 2016 t the fllwing address: QUESTIONS DEPARTMENT OF HEALTH BUREAU OF FAMILY HEALTH SERVICES ATTN: Michele Mulé 4052 Bald Cypress Way Bin A-13 Tallahassee, FL Please submit all questins cncerning the RFI in writing via electrnic mail r fax. Michele.Mule@flhealth.gv Fax#: (850) IX. PROPRIETARY INFORMATION Vendrs must indicate which prtins, if any, f the infrmatin being prvided are prprietary r cnfidential by marking each page upn which such infrmatin appears. Failure t d s will result in all infrmatin submitted being subject t public disclsure in accrdance with Flrida Statute Chapter 119, Public Recrds. The infrmatin requested may be used t develp specificatins fr a slicitatin. X. VENDOR COSTS Vendrs are respnsible fr all csts assciated with the preparatin, submissin, and any ptential meeting t discuss this Request fr Infrmatin. The State f Flrida, Department f Health, r Bureau f Family Health Services will nt be respnsible fr any vendr related csts assciated with respnding t this request.