a Tameside Person An introduction to Person Centred Teams What are they? Developing person centred teams involves
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1 An intrductin t Persn Centred Tems Helen Sndersn Asscites Yu might ls like t red the fllwing: Wht re they? Develping persn centred tems invlves Tmeside Persn Centred Tem Pln 7 questins A rnge f persn centred thinking tls t nswer them A wy f recrding the nswers in persn centred tem pln A persn centred tem is tem with shred sense f purpse wh knw wht is imprtnt t nd fr tem members. In persn centred tem rles nd tsks re llcted bsed n tem member s strengths nd interests, nd the tem regulrly reflects n, nd shres, wht they re lerning. All f this infrmtin, but purpse, wht is imprtnt t the tem, ctin nd reflectin is recrded nd updted in persn centred tem pln. Tems cn wrk thrugh seven questins, ech with rnge f prcticl persn centred thinking tls, t explre becming persn centred tem. Why d we need them? Implementing persn centred plnning nd thinking in services is deeply chllenging. Persn centred plnning cn be life chnging, enriching experience. It cn ls be distressing disppintment if nthing chnges. Lis s pln described hw she wnted t live by herself, ride mtrbike, hve friends nd g t Cyprus. She invited her sister nd stff t pln with her. Then her key wrker ws mved t nther stff tem. Other pririties engulfed the tem nd nthing chnged fr Lis. She culd nt understnd why she did nt mve immeditely, nd becme ngrier t hving t cntinue t shre huse. Lis becme vilent. The psychlgist ws clled in t help with her chllenging behviur.
2 Fr every effrt in plnning there needs t be n equl effrt in implementtin r risk leving peple disillusined nd cynicl. Or in Lis s cse, understndbly bitter, vilent nd depressed. Implementing plns mens mving frm plnning t ctin, reflectin nd bck t ctin. In ur erly effrts with persn centred plnning we ssumed tht the hrd wrk ws develping cretive pln tht truly represented the persn. We ssumed the nce yu hd the pln implementtin wuld be strightfrwrd. Our ssumptins were wrng. Implementing plns mens mving frm plnning t ctin, reflectin nd bck t ctin. Persn Centred Tems re key t implementing persn centred plns nd persn centred thinking. The cncept ws develped frm reserch n persn centred plnning with tems prviding supprt t peple in the UK (Sndersn, 2000). Being persn centred with stff Sme f the fundmentl principles f persn centred plnning re tht we lern wht is imprtnt t peple, tht peple re invlved in ll decisins but plnning, tht plns reflect nd build n peples existing skills nd interests, nd peple get the supprt they wnt nd need. Develping persn centred tems extends thse principles t stff. This mens tht mngers nd tem leders need t: lern wht is imprtnt t stff s fr s pssible invlve supprt stff in decisin-mking tht ffects them discver the existing skills nd interests f stff nd see hw these cn be used t supprt peple using the service find ut wht supprt stff need nd discver the best wy f prviding it This is chnge in thinking but pwer. Jhn O`Brien nd Cnnie Lyle O`Brien suggest tht when rgnistins perte by hving pwer ver their stff, supprt stff typiclly mirrr tht reltinship with the peple they supprt, cting s if they re in chrge f them. They suggest tht ll reltinships within rgnistins need t be bsed n `pwer-with` rther thn `pwer-ver`. Pwer with` rises frm mutul respect nd willingness t listen nd lern frm ech ther. It is but c-pertin nd shring, questining nd negtiting. In mngement terms, this is described s using prticiptive pprch nd building semiutnmus tems. The crucil rle f the first line mnger Retining the right stff is huge chllenge crss the UK nd the Sttes. `First Brek All the Rules` is bsed n reserch tht sys tht the mnger is key in whether stff sty r nt, nd this is much mre imprtnt thn ther emplyee-fcussed inititives.
3 If she (yur mnger) sets cler expecttins, knws yu, trusts yu, nd invests in yu, then yu cn frgive the cmpny its lck f prfit shring prgrm It is better t wrk fr gret mnger in n ld fshined cmpny thn fr terrible mnger in cmpny ffering enlightened, emplyee-fcused culture. A stff members reltinship with her mnger will determine hw lng she stys nd hw prductive she is while she is there. In First Brek All the Rules we hve 6 questins tht re strngly linked t retining stff: 1. D I knw wht is expected f me t wrk? 2. D I hve the mterils nd equipment t d my wrk right? 3. At wrk, d I hve the pprtunity t d wht I d best every dy? This is chnge in thinking but pwer 4. In the lst seven dys, hve I received recgnitin r prise fr gd wrk? 5. Des my supervisr r smene t wrk seem t cre but me s persn? 6. At wrk, d my pinins cunt? Thrugh develping persn centred tems, yu will hve clerly, psitively nswered questins 1, 3 nd 6, nd hve demnstrted cring but the stff member in questin 5. Building Persn Centred Tems The wy t develp persn centred tem is t explre 7 questins. Fr ech questin we shre rnge f prcticl exercises tht tems cn use within tem meetings, r in tem building dys. Ech exercise tkes between minutes. Ech questin my need t be revisited severl times ver tem s `life`. When existing tem members leve nd new peple jin, the first questins will need t be revisited. Questin 3 is where the issues f persn centred plnning begin t be ddressed.
4 Questin Wys t nswer it 1. Why re we here? Purpse pster 2. Wh re yu nd hw cn we wrk tgether? Success pster Tem missin sttement Imprtnt t/fr Reputtins Gd dy/bd dy Cmmunictin Chrt Decisin mking mtrix 3. Wht re we here t d? Cre respnsibilities/cretivity nd Judgement (Dughnut) 4. Wh is ging t d wht, when nd where? 5. Hw will we knw hw well we re ding? Reviewing plns Mtching stff within tem Hw cn we ensure tht the pln hppens? Wrking nd Nt wrking (different perspectives) 4 plus 1 questins Prise nd Truble 6. Wht else cn we try? With the peple we supprt hw cn we keep supprting the persn t hve new pprtunities? Reltinship circles Cmmunity mpping Frm presence t cntributin Wht wrks nd des nt wrk fr the persn s helth Gifts
5 Skills nd interests Hpes nd drems Hw t prvide gd supprt Cmmunictin chrt, dictinries nd pssprts Hw I spend my time Persnl Prtflis nd shring histries s tem Slutin Circles Actin Lerning Set prcess Blue Skying 7. Hw cn we recrd nd shre wht we re lerning? but the peple we supprt Hw will we shre nd recrd wht we re lerning but the persn? Lerning Lg s tem Hw cn we shre the successes nd brriers f implementing plns with thers in the service? Describing the tem nd hw it wrks: A persn centred tem pln The persn centred tem pln cptures wht is lerned thrugh sking the seven questins. T be useful, it needs t be living pln tht is regulrly reviewed nd updted. A persn centred tem pln hs the fllwing sectin hedings, but tem plns will be presented differently, reflecting the diversity f tems.
6 Sectin f the persn centred pln Tem Purpse Wht we like nd dmire but ech ther Wht is imprtnt t the tem but hw we wrk tgether Clrity but the cre respnsibilities within ur rles nd where we cn use cretivity nd judgement Clrity but hw decisins re mde nd cmmunicted Purpse f the sectin Shred understnding f the purpse f the tem within the cntext f the rgnistins missin sttement T pprecite the qulities nd strengths tht individuls bring t the tem Ensuring tht tem members re cler but wht is expected f them within the cntext f the services ims, bjectives, plicies nd prcedures Shred understnding tht within cre respnsibilities individuls hve rm fr cretivity nd judgement in implementtin Clrity but respnsibilities nd ccuntbilities nd hw this is cmmunicted between individuls, tems nd rgnistins Wht is imprtnt t individul tem members t enble them t wrk s effectively s pssible Wht supprt we need s tem frm thers Wht supprt we need s individuls Wht is wrking nd nt wrking fr us Hw we keep this tem pln live Understnding wht mtters t individul tem members (fr exmple but envirnments, structures nd interctins) Identifying wht is required frm ther peple t enble the tem t wrk s effectively s pssible Identifying wht individul tem members require frm thers t supprt them in their wrk The tem s nlysis f hw they re chieving its purpse nd hw well the tem is wrking tgether, frm different perspectives. Identifying ctins t mximise the tems effectiveness nd wrking reltinships Ensure tht the pln is used, mnitred nd reviewed n regulr bsis.
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