FY15 UW-River Falls Institutional Information and Instructional Technology Plan

Transcription

1 FY15 UW-River Falls Institutinal Infrmatin and Instructinal Technlgy Plan A. Infrmatin Technlgy & University Strategic Objectives 1. Hw was the plan develped? Currently, UW-River Falls has several planning activities in prcess. We are in the furth year f ur University s strategic plan, Pathway t Distinctin. The institutinal budget planning prcess is currently being refined. The Infrmatin and Instructinal Technlgy Cuncil (IITC) is in its first year after being restructured t align peratinally with IT and the services prvided. The develpment f the infrmatin and instructinal technlgy plan is aligned with the previusly mentined institutinal plans. 2. List the plan principles Supprting infrmatin and instructinal technlgies fr the institutin are necessary t meet the missin and gals f the University. This includes prviding supprt fr faculty, staff and students as it relates t their current and future use f technlgy in the fulfillment f their duties and educatinal experience. The Divisin f Technlgy Services (DTS) will prvide a crdinated, chesive and integrated service t the institutin. Technlgy Services will prvide a single pint f cntact fr prblem reslutin and service acquisitin fr all cnstituents. Technlgy Services will prvide services t the university s cmmunity with equality, efficiency and a spirit f helpfulness with a high regard fr quality, custmer service and cmmunicatin. 3. Hw is the plan being measured? The plan that is currently being written will be measured using a variety f methds. These methds include, but will nt be limited t the fllwing: Bi-annual technlgy surveys t faculty, staff, and students. These surveys will be used t update the IT plan. Cntinuus imprvement surveys will be randmly distributed t faculty, staff and students thrugh ur Custmer Technlgy Services department and Cmmunicatin Center, alng with ur Teaching and Learning Technlgies department thrugh the varius training sessins. Quarterly review f the actin plan will be dne by the Technlgy Services management team Bi-annual review f the actin plan will be dne by the Technlgy Cuncil Annual review f the Infrmatin and Instructinal Technlgy plan will be dne by the Chancellr s Cabinet

2 4. Hw is the plan tied t the university s strategic bjectives? Strategic Plan Pathway t Distinctin Fcused missin statement Our missin is t help prepare students t be prductive, creative, ethical, engaged citizens and leaders with an infrmed glbal perspective. Cre Values Student Centered, Academic Excellence, Inclusiveness, Innvatin, Glbal Engagement and Integrity Strategic Gals Distinctive Academic Excellence, Glbal Educatin and Engagement, Innvatin and Partnerships UWRF will build an effective technlgical infrastructure t supprt the increasing demand and will prvide the cntinuing training and supprt services needed t meet the institutin s grwing needs. Enhance the effective use f all technlgy fr teaching, research and learning Prvide an efficient, reliable and secure technlgy infrastructure that supprts the develpment and delivery f state f the art technlgies. Use technlgy t supprt efficient and effectible peratin f the university 5. Hw is the plan written (frmat, accessibility)? The frmat f the current plan has nt been determined. The plan will be highly accessible and will be primarily prmted thrugh the Infrmatin and Instructinal Technlgy Cuncil and its web site. 6. Are critical bjectives identified/is there an implementatin plan fr them? Yes, critical bjectives have been identified. The Technlgy Services management team is currently priritizing prjects based n meeting the university s strategic plan and the university s peratinal plan. The Infrmatin and Instructinal Technlgy Cuncil, alng with the Vice Chancellr fr Academic Affairs, is currently analyzing the existing funding and purchasing prcesses t supprt the identified bjectives t ensure implementatin based n this priritizatin. The fcus is t ensure the mst critical institutinal needs, including IT infrastructure, are supprted and understd t cntinue t grw alng with the university. Current Implementatin is guided by the fllwing: Imprve supprt fr technlgy and prmte its effective use in classrms, labs and ther learning envirnments Meet the special technlgy needs f academic departments Make access t technlgy seamless and user friendly fr faculty, staff and students Make sustainable and scalable imprvements t campus netwrk infrastructure Optimize rganizatinal structure and perfrmance f campus infrmatin and instructinal technlgy functins and cmmittees Enhance reliability, ease f use and cnvenience f business critical IT services Develp and supprt technlgical tls that prmte cntinuus imprvement f university peratins Imprve all aspects f technlgically-fcused cmmunicatin and training

3 Develpment f a technlgy service catalg and develp the alignment f business prcesses t cincide with the catalg. Develpment f a centralized infrmatin technlgy prject management prcess that aligns prjects with UWRF s strategic plan. This will include university-wide stakehlder cmmunicatin and priritizatin. 7. Timeline The defined initiatives are aligned with tasks t be cmpleted accrding t the annual wrk plan. The current tasks are t be cmpleted by the end f the academic year. 8. Descriptin f IT Plan gvernance n the campus The Infrmatin and Instructinal Technlgy Cuncil is the primary advisry and decisinmaking grup fr infrmatin technlgy at UW-River Falls. The Cuncil s purpse is t serve as an verall pint f crdinatin, planning and plicy develpment fr infrmatin technlgy at the university. align the infrmatin technlgy master plan with the University strategic/peratinal plan supprt in the implementatin f the Technlgy Services peratinal plan and IT Master Plan priritize IT funding recmmendatins assist the campus with the priritizatin f technlgy prjects and mnitr their prgress review and recmmend University plicies related t infrmatin and instructinal technlgy assist in the develpment and implementatin f the campus lng range equipment and sftware replacement plan assist in the develpment (target) review perfrmance indicatrs fr the Divisin f Technlgy Services t supprt the implementatin f the IT Master Plan evaluate the effectiveness f the Technlgy Cuncil and sub-cmmittee structures and make apprpriate recmmendatins fr imprvements charge Technlgy Cuncil subcmmittees with University related IT initiatives and create shrt-term ad hc task grups t address specific issues 9. Majr themes f the plan Standardizing the infrmatin and instructinal technlgies in a way that ensures the needs f the university are met while increasing efficiency and supprt. Alignment f service requirements with DTS persnnel and resurces t ensure decisins are made based n priritizatin and strategy Creating new initiatives and maintaining current valued services and technlgies Building and maintaining a training prgram and knwledge management system that this is highly accessible based n need Infrmatin Security and prmting the understanding f the need

4 Campus cmmunicatin and active invlvement in current/future academic and administrative planning B. Enterprise Prjects fr FY15 csting under $1 millin 1. University Vice ver IP Implementatin Prject Descriptin Plan, prcure and implement a VIP slutin. This enterprise slutin will be include five separate prjects in phase ne. Phase tw will include mre details invlving unified cmmunicatins. Prject Cst $350, $600, depending n scpe Funding Surces - TBD Related Prjects Netwrk Infrastructure Redesign and Upgrade Prject Issues - 2. Netwrk Infrastructure Redesign and Upgrade Prject Descriptin Plan, prcure and implement a new netwrk infrastructure design that is psitin fr the future demand f students and faculty. This design will fcus n enhanced security and increased accessibility and bandwidth. Prject Cst $300, $500, depending n scpe Funding Surces Related Prjects Issues 3. Dcument Imaging Prject Descriptin - Purchase and implement ImageNw. This enterprise sftware slutin will prvide individual department the ability t scan paper dcuments, attach electrnic dcuments t student, faculty/staff r ther business recrds, create wrkflw prcesses and retrieve scanned dcuments quickly. ImageNw fully integrates with esis (Electrnic Student Infrmatin System) and ther campus sftware applicatins t prvide quick retrieval f scanned dcuments. Prject cst $175, $250, depending n scpe Funding surces Related Prjects Issues wrk flw definitins and scpe; hsting 4. Virtual Desktp Infrastructure Prject Descriptin Plan, prcure and implement virtual desktp infrastructure. This prject will initially fcus n the campus general access and instructinal cmputer labs. Prject Cst - $250, Funding Surces Related Prjects Issues

5 5. University Website Redesign Prject Descriptin Wrking clsely with University Cmmunicatins and Marketing, the UWRF website was redesigned. This redesign fcused primarily n tp levels t enhance the external fcus fr recruitment and marketing. This redesign was able t be built f the enhanced fundatin including respnsive design and mbility. Prject Cst - Funding Surces Related Prjects Issues 6. Electrnic Curse Evaluatin System Prject Descriptin Plan, prcure and implement an electrnic curse evaluatin system. This system will integrate within ur student infrmatin system and curse management system. Students in bth nline and seated curses will use this system t evaluate UWRF curses. Prject Cst - $75, Funding Surces Related Prjects Issues 7. Electrnic Faculty Activity Reprting System Prject Descriptin Plan, prcure and implement an electrnic faculty activity reprting system. This system will be used t prvide data t assist the UWRF Prgram Priritizatin and Review prcess. Prject Cst - $50, Funding Surces Related Prjects Issues 8. Self-Service Prtal Implementatin Phase Tw Prject Descriptin Cntinued cnversin f ur directry services platfrm frm Slaris Identity Manager t Micrsft Active Directry/FIM. Our current identity life cycle manager and user self-service prtal have been replaced with Micrsft Frefrnt Identity Manger. Remaining wrk t address the need fr self-service prtal that allws faculty, staff, students and guests t manage user accunts. Address issues f ptentially pening ur wireless access t mre guests with mre accuntability. Prject Cst - $50,000 Funding Surces Student Technlgy Fee, GPR and Student Affairs PR. Related Prjects Issues 9. Academic Curse Scheduling Sftware Upgrade/Cnversin Prject Descriptin- UWRF currently uses AdAstra fr all academic curse scheduling and EMS t nn-academic curse scheduling. Evaluate UWRF requirements fr academic curse scheduling and determine if EMS Campus prduct wuld meet the

6 needs f campus. If EMS Campus desn t meet the needs f campus ther prducts including an upgrade t AdAstra will be evaluated. Prject Cst - $26,000 - $126,000 depending n slutin Funding Surces - GPR Related Prjects Issues Current systems and internal prcesses 10. Wrkstatin Replacement fr general access and student cmputing labs Prject Descriptin Funding and management f student cmputer labs are centralized thrugh Infrmatin Technlgy Services. Prject cst $ 175,000 fr wrkstatins Funding surces General Access labs Student Technlgy Fee funds and General Cmputer Access funds Specialty labs Lab Mdernizatin funds Related Prjects - Evaluatin and implementatin f new desktp deplyment strategies including imaging and management technlgies Issues 11. Wrkstatin replacement fr emplyees and classrms Prject Descriptin -- Emplyee and teaching wrkstatins are centrally funded and managed thrugh Infrmatin Technlgy Services Prject cst TBD Funding surces GPR and Prgram Revenue Related Prjects - Evaluatin and implementatin f new desktp deplyment strategies including imaging and management technlgies Issues 12. University Wireless Upgrade Prject Descriptin Current prject includes the intrductin f n technlgies within the classrm and residence hall envirnments and an upgrade t the cre systems. The demand fr wireless cverage cntinues t expand each year, as Faculty and Students use mre mbile devices. Each year the University attempts t expand wireless cverage t include mre cverage and increase the reliability f existing areas. Prject Cst - $200,000 Funding Surces - TBD Related Prjects Issues 13. Virtual Private Netwrk Prject Descriptin - cntinuatin f the upgrade t the University brder ruter firewalls in the last fiscal year. The implementatin f the new sftware in thse

7 systems fr increasing security and access t campus resurces frm n campus wireless and ff campus access. Prject Cst - $25,000 Funding Surces - TBD Related Prjects Issues Systems have been acquired, hwever implementatin remains. Security plicies and the lack f an Infrmatin Security Officer (ISO) n ur campus are slwing the ability t mve frward. 14. Imprvement f Anti-phishing and malware systems Prject Descriptin Evaluatin and purchase f brder technlgy t reduce the and web services threats f malware and phishing attempts. Prject Cst - $100,000 Funding Surces GPR / PR and Special Technlgy Fee Related Prjects - and calendar Issues 15. Surveillance Digital Vide Recrder Replacements Prject Descriptin The campus' digital vide recrders are cming t the end f their scheduled life cycle and will be practively be replaced fr the University Plice, Student Affairs and sme ther campus areas. We will cnduct an end t end evaluatin f the current system and make changes t the verall system as recmmended by vendrs. Prject Cst - $150,000 Funding Surces PR & GPR Related Prjects - Issues 16. Technlgy Enhanced Classrm Upgrades Prject Descriptin The University s demand fr increased technlgy in the classrms cntinues t grw. We currently are prviding a Windw and Apple platfrm in the majrity f ur Technlgy Enhanced Classrms. This prject will lk at alternatives t reduce upfrnt and maintenance csts. The University is having difficulty supprting/enhancing the current classrms, let alne create additinal. Prject Cst TBD Funding Surces GPR Related Prjects Clsely related t the campus cmputer rtatin plan and ptins. Issues Curse scheduling prcess and the need t supprt faculty that use bth platfrms. 17. Credit Card Security / PCI-DSS Prject Descriptin The University has been in a cnstant imprvement n its credit card prcessing security envirnment, there is always rm fr imprvement. Als, nw with the new PCI 3 standards there are mre requirements t be met. Prject Cst - TBD Funding Surces PR & GPR

8 Related Prjects Issues The cntinued maintenance f a separate PCI physical envirnment is high verhead. We are wrking with VMware t see hw we may virtualize cmpnents f the envirnment and remain cmpliant. 18. Incmmn Silver, Shibbleth and eduram Prject Descriptin UW System TISC (Technlgy and Infrmatin Security Cuncil) has decided that all campuses shuld becme members f the Incmmn rganizatin and becme Silver certified in the assurance prgram fr security. This Silver rating will allw the University t participate in federal and state prgrams that require Shibbleth and will allw campus users t ram t ther campuses and seamlessly use their Internet services. Prject Cst - $TBD Funding Surces - PR/GPR Related Prjects Issues 19. Micrsft Lync Deplyment Prject Descriptin The University is need f a cmmunicatin tl that will enhance cllabratin thrugh using a variety f tls that are integrated within ne service. Lync will prvide multiple ways t validate lcatin and availability status. Lync will als prvide ways t cmmunicate via instant message, phne and vide cnferencing. Prject Cst - $TBD Funding Surces - PR/GPR Related Prjects Issues 20. Office 365 Phase Tw Prject Descriptin Faculty and Staff migratin frm MS Exchange 2010 t Office365 was successful in FY14. Phase tw investigates the ther service assciated within the Office 365 suite. OneDrive, SharePint and Lync are ur tp pririties. Prject Cst - TBD Funding Surces GPR/PR Related Prjects Accunt prvisining and de-prvisining Issues Office365 Supprt frm Micrsft 21. Student Affair Hardware Upgrade and Sftware Rewrite Prject Descriptin Mve the existing Student Affairs sftware applicatin t new virtual hardware envirnment. Once the new hardware is implement the sftware will be upgrade frm MySQL database t SQL Server and the sftware will be cnverted frm PHP t Java. During the sftware cnversin the applicatin will be streamlined and mdularized.

9 Prject cst TBD Funding surces - PR Related Prjects Issues 22. Prject Management System Phase Tw Prject Descriptin The Divisin f Technlgy Services has recently implemented a prject management system t centrally track prjects. This system allws Technlgy Services t manage the cmplex needs within prjects fr priritizing, planning and executing prjects. Technlgy Services has implemented TeamDynamixHE Prject Management System. Phase tw will include additinal develpment and increased ability t manage resurces within the Divisin f Technlgy Services. Prject cst $22, Funding surces PR / GPR Related Prjects Issues 23. IT Helpdesk and Ticketing System Phase Tw Prject Descriptin The Divisin f Technlgy Services is currently Ftprints fr all services and incident tracking. In rder t prvide a cmprehensive apprach t managing all incidents, service requests and prjects, ne integrated slutin is critical in rder t prvide a seamless, transparent quality f service. Technlgy Services will be implementing TeamDynamixHE Ticketing System. Prject cst $12, Funding surces PR / GPR Related Prjects Issues 24. Falcn Prmise classrm renvatin Prject Descriptin The Falcn Prmise is a differential tuitin prgram in place that augments the classrm mdernizatin prgram and ther campus prgrams. The idea behind the Prmise is that we cllabratively are wrking with Facilities Management t have a 6 year plan f ensuring all classrms are mdernized with painting, flr cverings, furniture, technlgy and ther requirements n a planned rtatin. This additin influx f mney will ensure that we are addressing the n-ging maintenance f ur technlgy enhanced classrms. Prject cst Annual allcatins Funding surces Differential Tuitin Related Prjects Issues 25. Special Curse Fees

10 Prject Descriptin A new prcess n campus fr addressing the assessment f special curse fees t student accunts. This is a large develpment in-huse prject wrking with a number f cnflicting requirements frm a number f the campus functinal ffices. Prject cst TBD Funding surces - PR Related Prjects Issues 26. Fiber Optics Classrm Technlgy Enhancements at Campus Lab Farms Prject Descriptin Our campus lab farms are rbust teach facilities that are devid f mdern data infrastructure. We recently installed intra-building cabling at ur Mann Valley facility t address the need fr wireless in the Pavilin and at the ffices f each f the faculty n site. We will attempt t address the need fr imprved cnnectin frm each farm back t the main campus. The Dairy Learning Center s classrms will receive enhanced wireless cverage and a mbile laptp learning envirnment. Prject cst $60,000 Funding surces GPR Related Prjects Issues 27. Media Management Strage and Delivery System Prject Descriptin Kaltura Management Cnsle was adpted last fiscal year. We are wrking t iterate the campus license within the newly frmed System license prvided thrugh Cmmn Systems. Prject cst TBD Funding surces PR/GPR, Online Learning Fees Related Prjects Issues 28. Active Learning Classrm Prject Descriptin A remdeled campus space t create a state-f-the-art 12, 9 persn interactive student cllabratin tables. Prject cst $900, ($400, in technlgy csts) Funding surces System Funded Related Prjects Issues

11 C. Prjects fr FY15 csting ver $1 millin Nne