FY16 UW-River Falls Institutional Information and Instructional Technology Plan

Transcription

1 FY16 UW-River Falls Institutinal Infrmatin and Instructinal Technlgy Plan A. Infrmatin Technlgy & University Strategic Objectives 1. Hw was the plan develped? Currently, UW-River Falls is experiencing many transitins. Several planning activities are in prcess. We are in the furth year f ur University s strategic plan, Pathway t Distinctin. The institutinal budget planning prcess is currently being refined. The Infrmatin and Instructinal Technlgy Cuncil (IITC) will be prpsing changes spring f 2016 t align peratinally with IT and the services prvided. The develpment f the infrmatin and instructinal technlgy plan is aligned with the previusly mentined institutinal plans. 2. List the plan principles Supprting infrmatin and instructinal technlgies fr the institutin are necessary t meet the missin and gals f the University. This includes prviding supprt fr faculty, staff and students as it relates t their current and future use f technlgy in the fulfillment f their duties and educatinal experience. The Divisin f Technlgy Services (DTS) will prvide a crdinated, chesive and integrated service t the institutin. Technlgy Services will prvide a single pint f cntact fr prblem reslutin and service acquisitin fr all cnstituents. Technlgy Services will prvide services t the university s cmmunity with equality, efficiency and a spirit f helpfulness with a high regard fr quality, custmer service and cmmunicatin. 3. Hw is the plan being measured? The plan that is currently being written will be measured using a variety f methds. These methds include, but will nt be limited t the fllwing: Bi-annual technlgy surveys t faculty, staff, and students. These surveys will be used t update the IT plan. Cntinuus imprvement surveys will be randmly distributed t faculty, staff and students thrugh ur Custmer Technlgy Services department and Cmmunicatin Center, alng with ur Teaching and Learning Technlgies department thrugh the varius training sessins. Quarterly review f the actin plan will be dne by the Technlgy Services management team Bi-annual review f the actin plan will be dne by the Technlgy Cuncil Annual review f the Infrmatin and Instructinal Technlgy plan will be dne by the Chancellr s Cabinet

2 4. Hw is the plan tied t the university s strategic bjectives? Strategic Plan Pathway t Distinctin Fcused missin statement Our missin is t help prepare students t be prductive, creative, ethical, engaged citizens and leaders with an infrmed glbal perspective. Cre Values Student Centered, Academic Excellence, Inclusiveness, Innvatin, Glbal Engagement and Integrity Strategic Gals Distinctive Academic Excellence, Glbal Educatin and Engagement, Innvatin and Partnerships UWRF will build an effective technlgical infrastructure t supprt the increasing demand and will prvide the cntinuing training and supprt services needed t meet the institutin s grwing needs. Enhance the effective use f all technlgy fr teaching, research and learning Prvide an efficient, reliable and secure technlgy infrastructure that supprts the develpment and delivery f state f the art technlgies. Use technlgy t supprt efficient and effectible peratin f the university 5. Hw is the plan written (frmat, accessibility)? The frmat f the current plan has nt been determined. The plan will be highly accessible and will be primarily prmted thrugh the Infrmatin and Instructinal Technlgy Cuncil and its web site. 6. Are critical bjectives identified/is there an implementatin plan fr them? Yes, critical bjectives have been identified. The Technlgy Services management team is currently priritizing prjects based n meeting the university s strategic plan and the university s peratinal plan. The Infrmatin and Instructinal Technlgy Cuncil, alng with the Vice Chancellr fr Academic Affairs, is currently analyzing the existing funding and purchasing prcesses t supprt the identified bjectives t ensure implementatin based n this priritizatin. The fcus is t ensure the mst critical institutinal needs, including IT infrastructure, are supprted and understd t cntinue t grw alng with the university. Current Implementatin is guided by the fllwing: Imprve supprt fr technlgy and prmte its effective use in classrms, labs and ther learning envirnments Meet the special technlgy needs f academic departments Make access t technlgy seamless and user friendly fr faculty, staff and students Make sustainable and scalable imprvements t campus netwrk infrastructure Optimize rganizatinal structure and perfrmance f campus infrmatin and instructinal technlgy functins and cmmittees Enhance reliability, ease f use and cnvenience f business critical IT services Develp and supprt technlgical tls that prmte cntinuus imprvement f university peratins Imprve all aspects f technlgically-fcused cmmunicatin and training

3 Develpment f a technlgy service catalg and develp the alignment f business prcesses t cincide with the catalg. 7. Timeline The defined initiatives are aligned with tasks t be cmpleted accrding t the annual wrk plan. The current tasks are t be cmpleted by the end f the academic year. 8. Descriptin f IT Plan gvernance n the campus The Infrmatin and Instructinal Technlgy Cuncil is the primary advisry and decisinmaking grup fr infrmatin technlgy at UW-River Falls. The Cuncil s purpse is t serve as an verall pint f crdinatin, planning and plicy develpment fr infrmatin technlgy at the university. align the infrmatin technlgy master plan with the University strategic/peratinal plan supprt in the implementatin f the Technlgy Services peratinal plan and IT Master Plan priritize IT funding recmmendatins assist the campus with the priritizatin f technlgy prjects and mnitr their prgress review and recmmend University plicies related t infrmatin and instructinal technlgy assist in the develpment and implementatin f the campus lng range equipment and sftware replacement plan assist in the develpment (target) review perfrmance indicatrs fr the Divisin f Technlgy Services t supprt the implementatin f the IT Master Plan evaluate the effectiveness f the Technlgy Cuncil and sub-cmmittee structures and make apprpriate recmmendatins fr imprvements charge Technlgy Cuncil subcmmittees with University related IT initiatives and create shrt-term ad hc task grups t address specific issues 9. Majr themes f the plan Standardizing the infrmatin and instructinal technlgies in a way that ensures the needs f the university are met while increasing efficiency and supprt. Alignment f service requirements with DTS persnnel and resurces t ensure decisins are made based n priritizatin and strategy Creating new initiatives and maintaining current valued services and technlgies Building and maintaining a training prgram and knwledge management system that this is highly accessible based n need Infrmatin Security and prmting the understanding f the need Campus cmmunicatin and active invlvement in current/future academic and administrative planning

4 B. Enterprise Prjects fr FY14 csting under $1 millin 1. Self-Service Prtal Implementatin Prject Descriptin Cntinued cnversin f ur directry services platfrm frm Slaris Identity Manager t Micrsft Active Directry/FIM. Our current identity life cycle manager and user self-service prtal have been replaced with Micrsft Frefrnt Identity Manger. Remaining wrk t address the need fr self-service prtal that allws faculty, staff, students and guests t manage user accunts. Address issues f ptentially pening ur wireless access t mre guests with mre accuntability. Prject Cst - $50,000 Funding Surces Student Technlgy Fee, GPR and Student Affairs PR. Related Prjects Issues 2. Academic Curse Scheduling Sftware Upgrade/Cnversin Prject Descriptin- UWRF currently uses AdAstra fr all academic curse scheduling and EMS t nn-academic curse scheduling. Evaluate UWRF requirements fr academic curse scheduling and determine if EMS Campus prduct wuld meet the needs f campus. If EMS Campus desn t meet the needs f campus ther prducts including an upgrade t AdAstra will be evaluated. Prject Cst - $26,000 - $126,000 depending n slutin Funding Surces - GPR Related Prjects Issues Current systems and internal prcesses 3. Wrkstatin Replacement fr general access and student cmputing labs Prject Descriptin Funding and management f student cmputer labs are centralized thrugh Infrmatin Technlgy Services. Prject cst $ 175,000 fr wrkstatins Funding surces General Access labs Student Technlgy Fee funds and General Cmputer Access funds Specialty labs Lab Mdernizatin funds Related Prjects - Evaluatin and implementatin f new desktp deplyment strategies including imaging and management technlgies Issues 4. Wrkstatin replacement fr emplyees and classrms Prject Descriptin -- Emplyee and teaching wrkstatins are centrally funded and managed thrugh Infrmatin Technlgy Services Prject cst TBD

5 Funding surces GPR and Prgram Revenue Related Prjects - Evaluatin and implementatin f new desktp deplyment strategies including imaging and management technlgies Issues 5. Virtual Private Netwrk Prject Descriptin - cntinuatin f the upgrade t the University brder ruter firewalls in the last fiscal year. The implementatin f the new sftware in thse systems fr increasing security and access t campus resurces frm n campus wireless and ff campus access. Prject Cst - $25,000 Funding Surces - TBD Related Prjects Issues Systems have been acquired, hwever implementatin remains. Security plicies and the lack f an Infrmatin Security Officer (ISO) n ur campus are slwing the ability t mve frward. 6. Imprvement f Anti-phishing and malware systems Prject Descriptin Evaluatin and purchase f brder technlgy t reduce the and web services threats f malware and phishing attempts. Prject Cst - $100,000 Funding Surces GPR / PR and Special Technlgy Fee Related Prjects - and calendar Issues 7. Technlgy Enhanced Classrm Upgrades Prject Descriptin The University s demand fr increased technlgy in the classrms cntinues t grw. We currently are prviding a Windw and Apple platfrm in the majrity f ur Technlgy Enhanced Classrms. This prject will lk at alternatives t reduce upfrnt and maintenance csts. The University is having difficulty supprting/enhancing the current classrms, let alne create additinal. Prject Cst TBD Funding Surces GPR Related Prjects Clsely related t the campus cmputer rtatin plan and ptins. Issues Curse scheduling prcess and the need t supprt faculty that use bth platfrms. 8. Netwrk Redesign and Upgrade Prject Descriptin Evaluatin and purchase f access and distributin layer switches fr all campus buildings. Evaluatin and implementatin f lgical designs, IP addressing and layer three ruting. This als includes restructuring Access Cntrl Lists and Virtual Lcal Area Netwrks. Prject Cst - $450,000 Funding Surces GPR / PR

6 Related Prjects Fiber Optics Issues 9. Unified Cmmunicatins Prject Descriptin Prcurement and implementatin f an enterprise unified cmmunicatins system. This includes decmmissining f ur current campus analg phne system with a vice-ver IP system Prject Cst - $550,000 Funding Surces GPR / PR Related Prjects Netwrk Redesign and Upgrade Issues 10. Back-up Data Center Prject Descriptin Plan and implement a redundant, back-up data center within anther campus building lcated furthest away frm the main data center. This lcatin will prvide back-up services fr all critical peratins f UWRF. Prject Cst - $150,000 Funding Surces GPR / PR Related Prjects Fiber Optics and Netwrk Redesign Issues 11. Credit Card Security / PCI-DSS Prject Descriptin The University has been in a cnstant imprvement n its credit card prcessing security envirnment, there is always rm fr imprvement. Als, nw with the new PCI 3 standards there are mre requirements t be met. Prject Cst - TBD Funding Surces PR & GPR Related Prjects Issues The cntinued maintenance f a separate PCI physical envirnment is high verhead. We are wrking with VMware t see hw we may virtualize cmpnents f the envirnment and remain cmpliant. 12. Falcn Prmise classrm renvatin Prject Descriptin The Falcn Prmise is a differential tuitin prgram in place that augments the classrm mdernizatin prgram and ther campus prgrams. The idea behind the Prmise is that we cllabratively are wrking with Facilities Management t have a 6 year plan f ensuring all classrms are mdernized with painting, flr cverings, furniture, technlgy and ther requirements n a planned rtatin. This additin influx f mney will ensure that we are addressing the n-ging maintenance f ur technlgy enhanced classrms. Prject cst Annual allcatins Funding surces Differential Tuitin Related Prjects Issues

7 13. Fiber Optics Maintenance and Expansin Prject Descriptin Our campus buildings huse several academic prgrams that are very dependent n high-speed netwrk cnnectivity. We will attempt t address the need fr imprved cnnectivity frm each campus building back t the main data center. Prject cst $60,000 - $100,000 Funding surces GPR/PR Related Prjects Netwrk Infrastructure Redesign Issues C. Prjects fr FY12 csting ver $1 millin Nne