1 P a g e. Feather River College Technology Plan

Transcription

1 1 P a g e Feather River Cllege Technlgy Plan

2 Feather River Cllege Visin Statement Feather River Cllege cultivates engaged citizens striving fr a resilient, slutin-based sciety. As a campus cmmunity, we aim t fster the values f educatin, service, and stewardship in ur students, staff, and cmmunity. We will cntinue t develp ur educatinal and c-curricular fferings t supprt ur students pursuit f sustainable, fulfilling, and dynamic lives. Executive Summary The bjective f the District s technlgy plan is t prvide a radmap fr addressing prject priritizatin and key issues facing technlgy deplyment and use at Feather River Cllege. The success f this plan will be measured n FRC s ability t prvide better service, reduce maintenance effrts, increase functinality, cmmunicate with ther campus plans, and cllabrate with external rganizatins. Additinally, we recgnize that this is a living dcument and that its primary purpse is t serve as a guideline that identifies the prcess in which the technlgy plan s effectiveness is measured, deficiencies identified, crrective actin develped and implemented and input int the plan. This plan is a guide fr the effective and efficient develpment, implementatin, and supprt f campus technlgy systems t enhance instructinal delivery, student learning, and all assciated district / cllege supprt systems enabling departments and prgrams t perfrm their missins and achieve their strategic bjectives. Develpment f the Technlgy Plan The Strategic Technlgy Cmmittee (STC) initiated the develpment f the Technlgy Plan by fllwing the fllwing the sequence detailed belw: Defining the missin f the Infrmatin Services Department (ISD) Determining the District s missin critical prjects Identifying key issues and slutins affecting technlgy deplyment Develping a perfrmance measurement system t assess prgress Effectively identify current and upcming technlgy needs campus- wide Integrate bth technlgy planning and campus technlgy needs int the technlgy planning and review prcess by the Strategic Technlgy Cmmittee 2 P a g e

3 ISD Missin T imprve instructin and ther District peratins thrugh the strategic applicatin f technlgy and infrmatin services as guided by ther campus planning dcuments and cnsistent with the Cllege s Missin Statement. ISD Visin T cntinue t be a crucial asset and partner prviding a significant educatinal and administrative advantage thrugh the deplyment f high quality cmputing and infrmatin services. Prvide ur users with the ability t securely access district educatinal technlgy services and infrmatin frm anywhere at any time. T prvide supprt fr the BANNER ERP system. Implement a flexible cmputing envirnment that enables ur campus cmmunity t interact easily, effectively and efficiently. Create a cmputing envirnment that enables rapid adptin f learning technlgies. Create a cmputing envirnment where users attain self-sufficiency in their use f technlgy. T maintain and supprt a cllabrative department t achieve shared gals. Staffing The ISD is supprted by bth n-campus and cntracted ff-campus persnnel. On-campus persnnel include the Chief Technlgy Officer, a Management f Infrmatin Services (MIS) Specialist, a Desktp Supprt Specialist, a Maintenance/Telecmmunicatin Specialist, and a Database Administratr. Ideally ISD psitins will be filled in a permanent capacity t sufficiently meet current and nging needs. Strategic decisins related t technlgy will allw staffing resurces t keep pace with the gals f campus technlgy effrts. Off-campus supprt peratins are integrated int the wrkflw thrugh in-persn, vice, and crrespndence. Cntracts with ff-campus supprt prviders are reviewed by the Chief Technlgy Officer (CTO) and the STC n an annual basis and revised as necessary. All cntracts are reviewed and apprved by the Cllege s Chief Financial Officer and are frmally apprved by the Bard f Trustees. 3 P a g e

4 Identificatin and Priritizatin f Technlgy Prjects Technlgy needs identified thrugh the Cllege s planning prcesses (e.g., APRs, campus planning dcuments, institutinal reprting needs) will be summarized and priritized by the CTO and will be submitted t the STC fr review. The STC will audit the priritizatin prcess and prvide feedback and recmmendatins t ensure cnsistency with campus strategies and missin. Prgress reprts will be presented and reviewed as necessary by the STC at their regular meetings. Prjects will be priritized using a set f criteria established by the STC. The STC will review and assess these criteria n an annual basis. Five initial criteria have been established fr guiding the priritizatin f technlgy: Strategy Issues f strategy refer t hw a particular implementatin supprts the cllege s missin and strategic gals. Cnsideratins include: Des the prject fit the lng term gals f the district? Des the prject facilitate student learning utcmes? Need Issues f need refer t the impact, urgency, criticality, and mtivatin behind and implementatin. Cnsideratins include: Is the prject critical t campus peratins r instructin? Is the implementatin mandated? Hw many services are affected? Are there alternative slutins? Hw lng can we maintain the status qu? Cst Cst refers t the financial, human, and physical resurces invlved either in implementing r nt implementing a prject. Cnsideratins include: Hw much des it cst t maintain the status qu? Hw much will the prject cst? What are the indirect csts? Hw much will it cst t sustain the implementatin? Risk The prbability that the prject may nt achieve all f its bjectives; i.e. ver time, ver budget, r fail technically r culturally. Wildcard- This weighting factr allws unexpected needs/requirements t be factred int the priritizatin thrughut the planning cycle. A list f current prjects is included in Appendix A f this dcument and will be updated n a yearly basis. 4 P a g e

5 Assessment Prcess and Integratin with Brader Campus Planning The STC will review the Technlgy Plan annually and assess hw effectively the bjectives f the Technlgy Plan are being implemented and identify deficiencies (including training deficiencies) that are nt being addressed. Additinally, the STC will annually survey end users t better understand and capture the technlgy requirements f the campus. The STC will use the results f this assessment t prduce an Annual Prgram Review (APR) fr the Infrmatin Services Department t ensure that any brad-reaching technlgy issues r needs are captured fr the campus planning prcess. Beynd the APR submissin frm the STC, individual prgrams will cntinue t include technlgy requests in their APRs. Prgram leaders shuld cnsult the STC when develping technlgy-related requests/initiatives included in their APR. These requests will be vetted thrugh the campus established institutinal planning prcess (AP 3250). Technlgy-related planning items that receive funding thrugh the planning and budgeting prcess will be brught t the STC fr priritizatin and t develp an implementatin strategy. The STC (r assigned sub-cmmittee) will annually review all technlgy-related cntracted and/r 3 rd party service cntractrs r service prviders t ensure the usefulness and effectiveness f these utsurced services. The results frm this review will be presented t the STC, with input sught frm the STC in the event that a cntract requires mdificatin and/r terminatin. Training The STC will cmmunicate with the Prfessinal Develpment Cmmittee t recmmend and schedule training n new r in place infrmatin technlgy resurces that have been r will be deplyed and implemented n campus. These training sessins will be scheduled when the target audience can attend and benefit frm these training, typically n campus flex dates. Dependent n demand, training, like ther IT resurces, will be priritized t best serve the needs f the district. 5 P a g e

6 Five- Year Rad Map Year 1 ( ) f this Plan will be fcused n imprving the Enterprise Systems t supprt the Feather River Cllege visin. Including mving the server rm in t the LRC and installing the new 10GB fiber backbne frm the LRC Server Rm t the MPOE in the Phne Clset in the Administratin Building. We have als put a significant effrt in t virtualizing ur servers and desktps bth in the student labs and staff desktps. Year 2 ( ) f this Plan will be fcused n the implementatin and supprt f SharePint and the deplyment f Live@EDU. We will als be migrate ur Oracle database frm 10G t 11G. Years 3-5 ( ) f this plan will be fcused n imprving the campus netwrk bth n campus and at the drms. We will imprve the accessibility, speed and respnsiveness f the netwrk fr staff and students. In additin, the AV equipment is in dire need f being refreshed and the need fr the standardizatin f this equipment and peratin is a necessary gal. 6 P a g e

7 Appendix A Critical Prjects Prject Oracle Upgrade Server Replacement Develp and Implement UPS Battery Upgrade TuchNet Deplyment Desktp Replacement/Virtualizatin Deply Remte Data Backup and Disaster Recvery SharePint Deplyment New Internet Cnnectin Upgrade Netwrk Switches Streamline Desktp Supprt/Implement Helpdesk Ratinale Oracle runs the back end f ur ERP (Banner) system and ur current versin will n lnger be supprted after December 31, There are fur physical servers that will be cming t their end f life (EOL) during this fiscal year. We plan n mving the functinality f these EOL servers t virtual servers. All f the APC UPSs deplyed at desktps are appraching EOL. We have develped a battery replacement schedule. We are in the prcess f deplying TuchNet n ur ERP prtal t accept credit card pay payment. Apprximately 70% f ur desktps are well beynd EOL and are in dire need f being upgraded. We have develped a plan t upgrade these EOL machines t virtual desktps (VDI). The backend equipment has been installed t supprt the deplyment f these VDIs and the first rund f VDIs will be rlled ut during the 2012 Fall term. Cntinue t implement bth ur nsite and ffsite data backup strategy, ur gal is t have all f ur data backed up ffsite and push differential backups ffsite t ensure data integrity. The District has an issue with having multiple netwrk strage lcatins fr sharing and archiving cllege dcuments. Rather than upgrading t the next versin f Office, we are planning n deplying SharePint as a mre effective slutin t managing and string cllege dcuments. We will als be mving ur exchange ff-site t Live@edu thus freeing up the hardware resurces t supprt SharePint nsite. The PSREC was awarded an ARRA grant t prvide additinal internet service bandwidth by installing a new fiber ptic backbne t serve Plumas Cunty. The Cllege has signed n as an anchr accunt. This secndary internet cnnectin will prvide redundancy and increased bandwidth that will becme mre necessary as the Cllege pushes mre f its services ff-site int the clud. The campus netwrk is utilizing legacy HP switches that are appraching 20 years ld. When we mved the Server Rm and upgraded the cre switches we started the prcess f upgrading the netwrk switches t Cisc Switches which are mre durable and give us the ability t effectively manage ur netwrk. The helpdesk ticketing system that is ready t deply fr the IS department thrugh ur Spicewrks platfrm needs t be frmally rlled ut t the campus cmmunity via a frmal training. 7 P a g e

8 Prject Ratinale Participate in the Banner Cnsrtium Imprve Website Presentatin and Perfrmance LRC AV and Distance Educatin Plan and Deplyment Upgrade/Replace wireless access pints Imprve DSPS Technlgy Supprt Upgrade and Standardize Classrm AV Equipment Mve Services Off Site Organize and Facilitate Training fr Staff n New Technlgy Student Learning Database Cnslidate SSL Licensing Cycle Args Migratin Streamline Desktp Supprt There is a Banner users grup that is wrking n develping a cnsrtium that wuld centralize all Banner services fr participating Banner schls. Jining this cnsrtium wuld allw ur nsite IS staff mre time t fcus n the Districts supprt and service. Jining this cnsrtium is imperative frm an administrative standpint since it is the nly way FRC can access needed BANNER mdules and third-party sftware that FRC cannt therwise affrd. The FRC website is dated and needs t be mre useful and effective. Migratin f the website platfrm t WrdPress has begun alng with the develpment f new graphics. We have started wrking n a website that wuld enable individual athletic prgrams t break ut and mre effectively manage their prtin f the website. Cmplete the LRC AV equipment installatin and wrk with ur DE crdinatr t identify the hardware/sftware needs t effectively capture and distribute ur curse related media. With the increase f persnal wireless devices that are bth being brught and used n campus it is vital that the cllege have a rbust wireless internet netwrk with adequate bandwidth. Imprve cmmunicatin and IT supprt fr the DSPS cmputer lab. The current AV equipment cnsists f different manufactures and is prblematic fr Faculty t perate due t the lack f unifrmity in the AV equipment and cntrls. We will implement a standardizatin plan. Due t licensing and hardware issues we will be migrating ur services ffsite t Live@edu. This service is ffered by Micrsft t schls fr n additinal cst. Schedule and implement a training schedule fr staff t cver new technlgy that has been deplyed n campus. Setup and install an nsite database that can be accessed by the data custdians n campus. T imprve tracking and crdinatin we need t crdinate the SSL licensing fr ur servers. Explre implementing ARGOS t supprt Banner reprting. Implement better tracking and cmmunicatin f desktp supprt requests t allw the end user t track where their service request is in the system. 8 P a g e

9 Prjects Priritized Using Criteria Analysis Matrix (CAM) The five criteria are weighted equally. A rating f 1 is the mst desirable; a rating f 5 is the least. The five ratings are averaged t establish the priritizatin value. Prjects are srted accrding t priritizatin value and assigned an verall pririty f high, medium, and lw. CAM- CRITERIA ANALYSIS MATRIX Prject Pririty Prject Rank Mney Strategic Need Risk Wildcard Imprve Website Presentatin and Perfrmance High Oracle Upgrade High New Internet Cnnectin High Mve Services Off Site High Deply Remte Data Backup and Disaster Recvery High LRC AV and Distance Educatin Plan and Deplyment High Desktp Replacement/Virtualizatin High Participate in the Banner Cnsrtium High Server Replacement High TuchNet Deplyment High P a g e

10 SharePint Deplyment Medium Upgrade/Replace wireless access pints Medium Imprve DSPS Technlgy Supprt Medium Develp and Implement UPS Battery Upgrade Medium Upgrade and Standardize Classrm AV Equipment Medium Organize and Facilitate Training fr Staff n New Technlgy Medium Streamline Desktp Supprt/Implement Helpdesk Lw Upgrade Netwrk Switches Lw Student Learning Database Lw Streamline Desktp Supprt Lw Cnslidate SSL Licensing Cycle Lw Args Migratin Lw P a g e

11 Appendix B- Sample ISD Survey Tpics Mix f ISD-IT-ITS belw General Satisfactin f Netwrk and Supprt Availability f wired netwrk ITS keeps the IT systems it prvides up and running ITS prvides services that are valuable t yu ITS delivers prmised services n a timely basis Services prvided by ITS as a whle Central Web hsting speed (page lading time) FRC s netwrk verall FRC s ISD Prblem reslutin verall Reliability f wired netwrk Availability f wireless netwrk n campus features ease f use speed Wireless signal strength/quality f cnnectin Availability f wireless netwrk n campus Wireless guest registratin prcess Wireless access in the residence halls Reliability f wired netwrk Internet netwrk access t ther clleges 11 P a g e

12 Feather River Cllege ISD netwrk services Overall reliability Feather River Cllege strage space Signal strength/quality f wireless cnnectin ISD/DBA/MIS turnarund time fr reslving yur prblem Helpdesk timeliness f initial respnse t yur inquiry ISD helps yu use technlgy effectively Ability t get thrugh t a persn Ability t slve prblem Micrsft Outlk calendar synchrnizatin t yur mbile device FRC.edu website and applicatins via yur mbile device FRC s IS Department Rating Client-riented apprach Keep the IT systems up and running Delivers prmised services n a timely basis Helps yu use technlgy effectively Prvides services that are valuable t yu Rate IT services as a whle FRC ISD Supprt Ability t get thrugh t a persn Timeliness f initial respnse t yur inquiry Ability t slve prblem Turnarund time fr reslving yur prblem 12 P a g e

13 Telephne Services Requesting/rdering additinal telecmmunicatins services/changes Reliability f the telephne system Ease f use- Training Overall satisfactin with FRC vic Telecmmunicatins prblem reslutin 13 P a g e