ensuring staff are aware of the Principles they must follow when handling personal data ensuring appropriate controls are in place and are effective

Transcription

1 Swan Husing Assciatin Jb Descriptin Jb Title: Sectin: Reprts t: Direct Reprts: Head f Business Intelligence Business Intelligence Unit Executive Directr f IT & Private Sectr Services Innvatin Manager Applicatin Service Desk Manager Lcatin: Based at Pilgrim Huse but may be required t travel t ther ffices Main Purpse f Jb T lead the IT & BI service t the business. Manage and mnitr the utsurced IS infrastructure and supprt cntracts ensuring SLAs are met and cntinuus imprvement f the service and systems. T lead the BIU Infrastructure and Supprt team in prviding line f business applicatins, services and supprt t users thrughut the Swan Husing Grup. Act as the grup s Data Prtectin Officer T take wnership f the Grup s data and applicatins, wrking clsely with directrs and heads f service t understand and plan fr the needs f the grup cmpanies. Be respnsible fr prject management, data and applicatin helpdesk service, and data integrity and reprting. Key Respnsibilities Wrk with the Executive Directr IT & PSS t develp and deliver the IS Strategy in supprt f the Grup s missin and cre bjectives. Direct the activity f the utsurced supply f the ICT service, negtiating service level agreements and mnitring service delivery t ensure agreed targets and standards are met. Wrking with ut-surced IS Supprt prvider t research, plan and deliver the IS service Imprvement Plan and actins frm the IS Strategy Manage the Applicatins Service Delivery Manger t prvide an excellent BIU Applicatins Supprt Desk t the grup. Ensure high levels f service availability f ICT business applicatins and services thrughut the grup Develp an annual business plan and perating budget fr the department and mnitr the implementatin f these t ensure that the financial targets are met. Direct the preparatin and implementatin f plicies, prcedures and standards relating t ICT systems. Research and evaluate new technlgies f relevance t the Grup s activities. Develp, cntrl and publicise the ICT security plicy ensuring that it is adhered t Page 1 f 5

2 by Grup staff. Act as the Grup s Data Prtectin Officer: ensuring staff are aware f the Principles they must fllw when handling persnal data ensuring apprpriate cntrls are in place and are effective advising and recmmending curses f actin when staff are unsure abut applying the Principles t a particular situatin advising n the prcedures t fllw t ensure 'fair btaining f data' advising n the prcedures that must be fllwed if a request is received t prvide data under a statutry prvisin, such as the investigatin f crime maintaining the register f Subject Access Requests (SARs) which shuld be cmpleted whenever data subjects wish t be prvided with access t persnal data ensuring that the ntificatin required by the ICO is accurate and up t date Manage ICT implementatin prjects ensuring that they are delivered n time, within budget and meeting stated requirements. Prvide ICT infrastructure services including desktp applicatins, Lcal and / r Wide area netwrks, ICT security and telecmmunicatins. Prcure ICT hardware, sftware, maintenance and assciated systems and services thrughut the grup Develp and maintain an ICT Disaster Recvery plan as part f the Grup s verall Business Cntinuity Plan. Prvide ICT technical and strategic input, advice and guidance t staff, departments and plicy making bards and teams thrughut the Grup. Initiate and implement best practice plicies and prcedures especially thse assciated with security, disaster recvery and business cntinuity. Cnduct tests t ensure that these plicies and prcedures are fit fr purpse. Develp and mnitr a range f Key Perfrmance indicatrs t measure actual service perfrmance against defined SLA targets. Benchmark against ther rganisatins, within and utside the sectr, t prmte best practice and imprve services. Maintain awareness and knwledge f changes in the sectr t be practive in the develpment, prcurement and use f data and applicatins. Liaise with Directrs and Heads f service s as t understand all necessary aspects f business develpment, and t ensure they are fully infrmed f rganisatinal develpment bjectives, purpses and achievements Other Accuntabilities 1. Acting at all times in accrdance with the Assciatins published plicies and prcedures. 2. Ensure that the Assciatin's Equal Opprtunities Plicies are cmplied with and Page 2 f 5

3 prmted in carrying ut duties f the pst. 3. Ensure that the requirements f the Data Prtectin Act are cmplied with in carrying ut the duties f the pst. 4. Ensure that any expenditure incurred r cmmitted is in accrdance with the apprved prvisin and with the agreement and permissin f the budget hlder. 5. Prmte the Assciatin in a psitive manner. 6. Ensure that duties are carried ut in accrdance with Health and Safety prcedures. 7. T undertake ther tasks as reasnably required t meet the varying demands f the Assciatin. This jb descriptin accurately reflects the requirements f the jb at the time f writing but may be subject t change frm time t time t meet the changing needs f the Assciatin and shuld be viewed as guidelines nly Page 3 f 5

4 Swan Husing Assciatin Yur applicatin shuld address all the requirements f this persn specificatin. This specificatin will frm the criteria n which suitability fr shrt-listing fr interview will be judged and will frm the basis f questins t shrt-listed candidates. Persn Specificatin Jb Title: Department: Business Intelligence Technical Manager Business intelligence Unit ESSENTIAL DESIRABLE QUALIFICATIONS EXPERIENCE AND KNOWLEDGE Degree in related discipline r at least ten years relevant experience ITIL Fundatin certificatin Experience f leading, mtivating and develping staff at all levels Experience f managing IT infrastructure resurces and peratins Experience f supplier relatinship management Experience in IT Cntinuity Management, Disaster Recvery Experience f wrking with internal custmers t deliver IT prjects t agreed timescales Prven experience f successfully managing cnflicting pririties Excellent wrking knwledge f all areas f IT hardware and infrastructure including LAN, WAN, servers etc Gd knwledge f virtualizatin and clud based technlgy Gd understanding f mbile technlgies plus the methds f mbile wrking Thrugh understanding f MS SQL Server cnfiguratin and DBA requirements Page 4 f 5 PRINCE2 Practitiner ITIL Practitiner certificatin Previus experience f wrking n IS related prjects Carrying ut IS related research and evaluatin Knwledge f Prince 2 r anther prject management methdlgy Experience f wrking at a senir level in the management and prcurement f IS services Understanding f (SQL) relatinal databases.

5 SKILLS Resilient, rbust with a psitive utlk. Able t perfrm well under pressure. Excellent cmmunicatin skills and ability t discuss technical cncepts with nn-technical users Excellent rganizatinal and planning skills. Cnfident effective decisin maker Capacity t mtivate, inspire and lead with a frward thinking perspective Excellent interpersnal skills Effective influencing & diplmatic skills in wrking with stakehlders Attentin t detail Prven analytical and prblem slving skills. Tenacity t drive excellence and quality in all areas f respnsibility, identifying and embracing best practice Cnfident perating and managing in an envirnment f change Excellent presentatin skills Advanced skills in key MS packages Page 5 f 5