December 2013 Ice Storm City of Toronto s Emergency Response Review

Transcription

1 December 2013 Ice Strm City f Trnt s Emergency Respnse Review Executive Cmmittee July 2, Ice Strm Emergency Respnse Review

2 Overview Agenda 1. Review f the City s Emergency Respnse t the December 2013 Ice Strm Backgrund Key Findings and Recmmendatins 2. City f Trnt Pririty Actins Pririty Actins Next Steps 2013 Ice Strm Emergency Respnse Review 2

3 1. Review f the City s Emergency Respnse t the December 2013 Ice Strm 2013 Ice Strm Emergency Respnse Review 3

4 Backgrund The Ice Strm n December 21 and 22 prduced freezing rain, ice pellets and wind, resulting in wide-spread pwer utages due t dwned hydr lines frm fallen trees and limbs. In ttal, apprximately 416,000 Trnt Hydr custmers and ver 1 millin Trnt residents were withut pwer at ne pint during the event. City staff and the Canadian Red Crss quickly mbilized t prvide receptin centres fr displaced residents. TCH, CCACs, and Trnt Plice Service attended high-rise buildings t ensure the health and safety f vulnerable residents. Trnt Hydr and Frestry crews, with assistance f mutual aid crews frm ther jurisdictins, wrked arund the clck t restre pwer by remving damaged trees and limbs and repair damage t the hydr system. Pwer was fully restred in the City 11 days later, n January Ice Strm Emergency Respnse Review 4

5 Previus 2014 Ice Strm Reprts Impacts f the December 2013 Extreme Winter Strm n the City f Trnt January 10/13, 2014 Special Cuncil Meeting Preliminary impact and cst estimates f the Ice Strm and apprval t request Prvincial assistance. Prpsed Funding f 2013 Extreme Weather Events January 29/30, 2014 Revised cst estimates and financing ptins fr the City s share f Ice Strm related csts. December 2013 Extreme Winter Strm Event Prvincial Funding Request and Structure f Cmprehensive Review April 2014 Authrizatin fr the City Manager t take actins required t enable receipt f Prvincial funds thrugh the Ice Strm Assistance Prgram Ice Strm Emergency Respnse Review 5

6 June/July Extreme Weather Reprts 1. Review f the City f Trnt s Emergency Respnse t the December 2013 Ice Strm (Executive Cmmittee) 2. Transmittal f the Final Reprt frm the Independent Review Panel s Review f Trnt Hydr s Emergency Respnse t the December 2013 Ice Strm (Executive Cmmittee) 3. Resilient City Preparing fr a Changing Climate (Parks and Envirnment Cmmittee) 4. Cmprehensive Review f Cld Weather Prtcls and Cld Weather Health Impacts in Trnt (Cmmunity Develpment and Recreatin Cmmittee / Bard f Health) 2013 Ice Strm Emergency Respnse Review 6

7 Areas f Fcus: Key Findings & Recmmendatins a) Emergency Preparedness and Respnse b) Supprts fr Vulnerable Residents c) Emergency Cmmunicatins d) 311 Trnt and Trnt Hydr Cntact Centre C-rdinatin e) Urban Frestry and Infrastructure Resiliency f) Prvincial Requests 2013 Ice Strm Emergency Respnse Review 7

8 a) Emergency Preparedness and Respnse 2013 Ice Strm Emergency Respnse Review 8

9 a) Emergency Preparedness and Respnse Key Findings: Need fr cntinued practive prmtin and cmmunicatin t better educate and raise awareness n emergency preparedness. Need t develp respnse prtcls with the Trnt Plice Service fr the management f traffic at key high vlume intersectins. The City learned valuable lessns which need t be incrprated int the City s Emergency Plan. Enhanced emergency staffing capacity is necessary, particularly fr the Emergency Operatin Centre and at Emergency Receptin Centres Ice Strm Emergency Respnse Review 9

10 a) Emergency Preparedness and Respnse Recmmendatins: 1. Update the City f Trnt Emergency Plan and the Operatinal Supprt Functins and Risk Specific Plans (Appendix 1); 2. Enhance emergency staffing capacity and maintain, at a minimum, five-deep staffing levels t ensure sufficient redundancy fr the Emergency Operatin Centre and at Emergency Receptin Centres; 3. Develp a practive public educatin and awareness prgram t increase the awareness f residents and businesses n emergency preparedness measures; 4. Trnt Plice Service and the City wrk t develp emergency respnse prtcls t direct and cntrl the City's highest pririty traffic intersectins during emergency events; 5. Standardized prcesses fr the pst-emergency review and evaluatin f the City f Trnt s respnse t emergency events (Appendix 4); 2013 Ice Strm Emergency Respnse Review 10

11 b) Supprt fr Vulnerable Ppulatins 2013 Ice Strm Emergency Respnse Review 11

12 b) Supprt fr Vulnerable Ppulatins Key Findings: The Ice Strm highlighted the benefits f establishing multiple, pre-staged and pre-equipped receptin centres sites acrss the city. Mre effective partnerships with health and cmmunity-based service prviders t identify and supprt vulnerable ppulatins. Other rganizatins such as cmmunity, faith-based r similar grups utilized t assist the City in emergency respnse Ice Strm Emergency Respnse Review 12

13 b) Supprt fr Vulnerable Ppulatins Recmmendatins 6. Establish an Emergency Human Services wrking grup and explre Emergency Respnse Agreements with the Trnt Central Lcal Health Integratin Netwrk, Findhelp Infrmatin Services (211), and ther cmmunity-based agencies t increase access t services fr vulnerable residents during an emergency situatin; 7. Pre-identify apprpriate Cmmunity Recreatin facilities t be used as Emergency Receptin Centres and develp facility-specific plans fr peratinal respnse during an emergency event; 2013 Ice Strm Emergency Respnse Review 13

14 c) Emergency Cmmunicatins 2013 Ice Strm Emergency Respnse Review 14

15 c) Emergency Cmmunicatins Key Findings: Prlnged pwer utage limited the ability f many residents t get up-tdate emergency infrmatin and identified a need fr additinal cmmunicatins tactics and strategies. Ensure that scial media channels are better utilized acrss the city with well c-rdinated and cnsistent messaging. Highlighted the need t imprve cmmunicatins c-rdinatin with City Cuncillrs during emergency events Ice Strm Emergency Respnse Review 15

16 c) Emergency Cmmunicatins Recmmendatins 8. Wrk with Trnt Hydr, the Red Crss and ther members f the City s Emergency Risk cmmunicatrs netwrk t expand and cmmunicatins tactics and channels t cmmunicate with the public; 9. Develp a Cuncillr C-rdinatin Operatinal Supprt Functin (OSF) t further refine and define the rle f Cuncillrs during an emergency event, including prtcls fr the c-rdinatin f infrmatin and apprpriate training; 2013 Ice Strm Emergency Respnse Review 16

17 d) 311 / Hydr Cntact Centre C-rdinatin 2013 Ice Strm Emergency Respnse Review 17

18 d) 311 / Hydr Cntact Centre C-rdinatin Key Findings: Trnt Hydr s call centre was verwhelmed with 100 times the nrmal call vlume and we must develp sufficient verflw capacity during widespread pwer utages. 311 Trnt and Trnt Hydr need enhanced c-rdinatin t enable residents t reprt r receive timely pwer utage infrmatin. Prtcls and prcesses between the tw Cntact Centres needs strengthening t ensure that the sharing f real-time infrmatin is as seamless as pssible t imprve services t residents Ice Strm Emergency Respnse Review 18

19 d) 311 / Hydr Cntact Centre C-rdinatin Recmmendatin Trnt and Trnt Hydr develp a Memrandum f Understanding that dcuments the expectatins and actins f bth rganizatins t ensure c-rdinatin f cmmunicatins, infrmatin and requests fr service related t pwer utages 2013 Ice Strm Emergency Respnse Review 19

20 e) Urban Frestry & Infrastructure Resiliency 2013 Ice Strm Emergency Respnse Review 20

21 e) Urban Frestry & Infrastructure Resiliency Key Findings: Fallen trees and tree limbs n pwer lines has highlighted the need t review and enhance the c-rdinatin f line-clearing practices between the City s Urban Frestry and Trnt Hydr. Need t explre the use f hydr infrastructure that is mre resilient t pwer utages. Targeted apprach fr the cnversin f verhead lines t undergrund is needed t imprve the resiliency f pririty facilities such as hspitals, water treatment plants, etc. Balancing the need fr infrastructure resiliency while prtecting and enhancing the grwth f the City s tree canpy Ice Strm Emergency Respnse Review 21

22 e) Urban Frestry & Infrastructure Resiliency Recmmendatins 11. Urban Frestry wrk with Trnt Hydr t review current line clearing prgrams and identify pprtunities t enhance c-rdinatin t mre effectively manage trees in clse prximity t hydr lines; 12. Trnt Hydr, in cnsultatin with Urban Frestry, explre infrastructure that is resilient t pwer utages caused by tree cntact when replacing r installing new, abve-grund infrastructure; 13. Supprt Trnt Hydr s inclusin f $70 t $75 millin ver five years fr the cnversin f verhead hydr lines t undergrund as part f its rate applicatin t the Ontari Energy Bard, and request that Trnt Hydr wrk with Urban Frestry t identity pririties fr cnversin f verhead lines t undergrund; 2013 Ice Strm Emergency Respnse Review 22

23 f) Prvincial Requests Ice Strm Assistance Prgram 2013 Ice Strm Emergency Respnse Review 23

24 f) Prvincial Requests Key Findings: Ontari Building Cde currently requires multi-residential buildings t have a tw-hur supply f emergency pwer, which des nt enable residents t remain safely in their hme during a prlnged pwer utage. City staff are cnfident that virtually all f the City s Ice Strm related expenditures f $77 millin (exclusive f Trnt Hydr csts f $13 millin) are eligible fr reimbursement under the Prvince s Ice Strm Assistance Prgram Ice Strm Emergency Respnse Review 24

25 f) Prvincial Requests Recmmendatins 14. The Prvince expand prvisins in the Ontari Building Cde t require cntinuus pwer supply fr back-up generatrs in buildings mre than six streys, lng-term care ccupancies, hspitals, etc.; and 15. Reprt t Budget Cmmittee nce cnfirmatin f reimbursements thrugh the Prvincial Ice Strm Assistance Prgram is received Ice Strm Emergency Respnse Review 25

26 2. City f Trnt Pririty Actins 2013 Ice Strm Emergency Respnse Review 26

27 1. Cmmunicatins Pririty Actins Prvide mre timely infrmatin t residents. Enhance cmmunicatins tactics and channels. Imprve c-rdinatin between Trnt 311 and Trnt Hydr. 2. Enhanced Resiliency f Hydr Infrastructure Enhance line-clearing practices between Urban Frestry and Trnt Hydr. Use f abve-grund hydr infrastructure that is mre resilient t pwer utages. Develp a targeted apprach t cnverting verhead lines t undergrund Ice Strm Emergency Respnse Review 27

28 Pririty Actins 3. Supprt fr Vulnerable Ppulatins Establish an Emergency Human Services wrking grup. Develp Emergency Respnse Agreements with Trnt Central Lcal Health Integratin Netwrk, Findhelp Infrmatin Services (211), and ther cmmunity-based health and scial service agencies. 4. Emergency Receptin Centres Pre-identify City facilities fr use as emergency receptin centres. Pre-equip and supply with cntinuus back-up pwer. Develp facility-specific emergency respnse and training plans Ice Strm Emergency Respnse Review 28

29 Budget Cmmittee Next Steps Once received, the DCM/CFO will reprt n assistance received thrugh the Prvincial Ice Strm Assistance Prgram and n a funding plan fr any expenditures deemed ineligible. Executive Cmmittee Early in 2015, the City Manager will reprt n the prgress n implementatin f Ice Strm related recmmendatins including the fur key pririties areas: 1) Cmmunicatins 2) Enhanced Resiliency f Hydr Infrastructure 3) Supprt fr Vulnerable Ppulatins 4) Emergency Receptin Centres 2013 Ice Strm Emergency Respnse Review 29