City of Kingston Information Report to Housing and Homelessness Advisory Committee Report Number HHC

Transcription

1 T: Frm: City f Kingstn Infrmatin Reprt t Husing and Hmelessness Advisry Cmmittee Reprt Number HHC Resurce Staff: Date f Meeting: June 14, 2018 Subject: Chair, Husing and Hmelessness Advisry Cmmittee Lanie Hurdle, Cmmissiner, Cmmunity Services Sheldn Laidman, Directr, Husing & Scial Services Five Year Required Review f the Husing and Hmelessness Plan Preliminary Cmmittee Invlvement Executive Summary: At the April HHAC meeting which was cancelled due t a lack f qurum, a briefing was prvided t members in attendance regarding the required five year review f the 10-Year Husing and Hmelessness Plan where staff cmmitted t have a full discussin n the rle f the Cmmittee in this review at its next scheduled meeting. The Prvince released its Five Year Review f Husing and Hmelessness Plans - A Guide fr Ontari Service Managers (the Guide) at the end f April. This Guide prvides the Prvincial expectatins fr this required five year review including the majr cntent areas that must be assessed and included. Since the prvincial Guide was nly recently published, staff have nt yet develped a full strategy fr this update which will require a significant amunt f cntent review, analysis and public cnsultatin. Staff want t ensure that the Cmmittee is a fully engaged partner in this update prcess and have identified a list f majr issues and areas f emphasis fr the Cmmittee t cnsider prviding review, input and guidance n t staff and any cnsultant eventually hired. It is expected a reprt will be prvided t the Cmmittee at its next meeting, utlining in full detail the wrk plan and strategy fr the full update prcess and dates fr the Cmmittee t be aware f s that the five year review can be cmpleted by the spring f Recmmendatin: This reprt is fr infrmatin purpses nly. 33

2 Infrmatin Reprt t Husing & Hmelessness Advisry Cmmittee Reprt Number HHC June 14, 2018 Page 2 f 5 Authrizing Signatures: Lanie Hurdle, Cmmissiner, Cmmunity Services Gerard Hunt, Chief Administrative Officer Cnsultatin with the fllwing Members f the Crprate Management Team: Jim Keech, President & CEO, Utilities Kingstn Desirée Kennedy, Chief Financial Officer & City Treasurer Denis Leger, Cmmissiner, Crprate & Emergency Services Nt required Nt required Nt required 34

3 Infrmatin Reprt t Husing & Hmelessness Advisry Cmmittee Optins/Discussin: June 14, 2018 Page 3 f 5 Reprt Number HHC The Prvincial Lng Term Affrdable Husing Strategy and the Husing Services Act requires that Service Managers undertake a review f its 10-Year Husing and Hmelessness Plan at least every five years. While the Act is specific that it is up t the Service Manager t review and amend its plan as it cnsiders necessary r advisable, the Ministry f Husing (MHO) has prduced a Guide t prvide a framewrk f prvincial expectatins fr this five year review (). In 2016, the MHO released the Plicy Statement: Service Manager Husing and Hmelessness Plans t update the 2011 Ontari Husing Plicy Statement. This Plicy Statement prvides the basis fr the Guide. At a minimum, the Service Manager is required t write a reprt t the Ministry n changes made t any Plan shwing cnfrmity with this Plicy Statement. Required Plicy Areas t be Included in the Five Year Review 1. Assessment f Current and Future Husing Needs 2. Accuntability and Outcmes 3. Ending Hmelessness 4. Crdinatin with ther Cmmunity Services 5. Indigenus Peples 6. A Brad Range f Cmmunity Needs 7. Nn Prfit Husing Crpratins and Nn Prfit Cperatives 8. The Private Market 9. Climate Change and Envirnmental Sustainability Majr Plicy Areas Needing Cnsideratin in the Review as Identified by Staff The fllwing items are plicy areas which staff have identified were either nt fully addressed in the existing 10-Year Plan, r where circumstances have changed in the past five years and shuld nw be cnsidered in the Plan: 1. End f Operating Agreements A majr study was cmpleted n the impact f the End f Operating Agreements since adptin f the 10-Year Plan. The findings f this study need t be included r referenced in the update and directin prvided. 2. Lw Vacancy Rate After many years f psitive prgress n the vacancy rate, in 2017 the vacancy rate saw histric lws nce again. This is a majr factr affecting affrdability and ecnmic develpment in the city which requires cnsideratin. 3. Cmpatibility with New and Updated Official Plans The City f Kingstn, Cunty f Frntenac, Twnship f Suth Frntenac and the Twnship f Nrth Frntenac have all adpted new r updated Official Plans since the 10-Year Plan was apprved and it is imprtant that these plans are in alignment with the 10-Year Plan. 4. Supprtive and Transitinal Husing There is a general cnsensus amngst scial husing prviders and ther cmmunity agencies that there is nt enugh supprtive husing t be able t meet demand 35

4 Infrmatin Reprt t Husing & Hmelessness Advisry Cmmittee June 14, 2018 Page 4 f 5 Reprt Number HHC which is having a negative effect n emergency shelters, hspitals, plice and scial husing prviders. Changes have been made t legislatin permitting a brader range f transitinal husing types since the 10-Year Plan was adpted. 5. Inclusinary Zning The 10-Year Plan includes numerus recmmendatins related t Inclusinary Zning which is nw permitted under the Planning Act. City Planning staff will be prviding further infrmatin t Cuncil n this new legislatin and the requirements f this new legislatin in Overflw Shelter Optins and Slutins This is an area that has undergne significant scrutiny since the 10-Year Plan was apprved as shelters have clsed due t reduced demand and the success f the Plan. Slutins and intentins were; hwever, reviewed extensively in 2017 by the Cmmittee and recmmendatins put int place. Husing and Hmelessness Cmmittee Invlvement in the 5 Year Review Nw that the Prvincial Guide has been released, staff will be develping a cmprehensive prcess and plan t review and update the 10-Year Plan by the spring f This plan will identify a public engagement strategy as well as a detailed wrk plan t meet the prvincial requirements. Since the Cmmittee is nly meeting n a quarterly basis, and fllwing the discussin frm the last Cmmittee meeting, this reprt is intended t intrduce the majr tpic areas that staff expect t address in the five year review and t determine the Cmmittees interest in each. This will be used t infrm the Department s detailed wrk plan t prperly address these majr tpics f interest and t ensure the Cmmittee is prperly engaged in this five year review. Existing Plicy/By-Law: 10-Year Husing and Hmelessness Plan Ntice Prvisins: Nt applicable Accessibility Cnsideratins: Nt applicable Financial Cnsideratins: Nt applicable 36

5 Infrmatin Reprt t Husing & Hmelessness Advisry Cmmittee Reprt Number HHC June 14, 2018 Page 5 f 5 Cntacts: Lanie Hurdle, Cmmissiner, Cmmunity Services extensin 1231 Sheldn Laidman, Directr, Husing & Scial Services extensin 4957 Other City f Kingstn Staff Cnsulted: Nt applicable Exhibits Attached: Five Year Review f Husing and Hmelessness Plans - A Guide fr Ontari Service Managers, April

6 FIVE-YEAR REVIEW OF HOUSING AND HOMELESSNESS PLANS January 2018 A GUIDE FOR ONTARIO SERVICE MANAGERS Ministry f Husing Husing Plicy Branch 1 38

7 TABLE OF CONTENTS Backgrund... 3 Purpse f This Guide... 7 Overview f Cntent Areas... 9 I. Assessment II. Objectives, Targets and Achievement Accuntability and Outcmes III. Planning Ending Hmelessness Crdinatin with Other Cmmunity Services Indigenus Peples A Brad Range f Cmmunity Needs Nn-prfit Husing Crpratins and Nn-prfit C-peratives The Private Market Climate Change and Envirnmental Sustainability Appendix 1: Checklist Fr Cntent in Husing & Hmelessness Plans Appendix 2: (Template) Annual Reprting f Prgress n the Plan

8 At least nce every five years, a service manager shall review its husing and hmelessness plan and amend it as the service manager cnsiders necessary r advisable. Husing Services Act, 2011 FIVE-YEAR REVIEW OF HOUSING AND HOMELESSNESS PLANS A GUIDE FOR ONTARIO SERVICE MANAGERS INTRODUCTION The develpment f Service Manager Husing and Hmelessness Plans prvides an pprtunity t engage the brader cmmunity, assess lcal needs and pririties and identify ptential strategies t achieve utcmes. Planning is a cmplex and intricate prcess, which is undertaken at a pint in time. It is imprtant t acknwledge that plans are develped in an envirnment f change and uncertainty. Nnetheless, there is value in the planning prcess and in updating Husing and Hmelessness Plans t reflect the changing envirnment. Updating Husing and Hmelessness Plans ffers an pprtunity fr municipalities t reflect n, t plan and t try t imprve a system f husing and hmelessness that will lead t better utcmes fr Ontarians. HOUSING AND HOMELESSNESS PLANS Under the Husing Services Act, 2011 (HSA), Service Managers 1 are required t have a 10-year Husing and Hmelessness Plan (thereafter referred t as plan ) which addresses matters f prvincial interest and is cnsistent with plicy statements issued under the HSA. T prvide plicy cntext and directin t Service Managers t supprt the develpment f lcally relevant plans, the Ministry f Husing (the Ministry/MHO) released the Ontari Husing Plicy Statement in August Ontari municipalities have service delivery respnsibility fr mst husing prgrams thrugh 47 Service Managers. This includes: Cnslidated Municipal Service Managers typically reginal gvernments, cunties, r separated cities. District Scial Service Administratin Bards special agencies created by the prvince and given the funding and administrative respnsibilities fr nrthern Ontari regins, including lwer tier and unrganized territries. 3 40

9 Lcal plans were initially develped by Service Managers in cnsultatin with lcal cmmunity members and service prviders and came int effect n January 1, The HSA stipulates that, at least nce every five years, Service Managers must review their plans and make amendments as necessary r advisable. As initial plans were required t be apprved n r befre January 1, 2014, Service Managers must initiate the five-year review f their plans by January 1, As part f the review prcess, Service Managers need t prvide a written reprt f their review t the Ministry. If, as part f the review, a Service Manager determines it necessary t amend their plan, cnsultatins with the public and the Minister need t take place befre a revised plan can be apprved by the Service Manager. 2 In 2016, the MHO released the Plicy Statement: Service Manager Husing and Hmelessness Plans t update the 2011 Ontari Husing Plicy Statement. The revised plicy statement aligns prvincial pririties with the 2016 update t the Lng-Term Affrdable Husing Strategy. Service Managers must ensure their plan is cnsistent with the revised plicy statement ( Husing and Hmelessness Plans play a critical functin in setting ut hw Service Managers are addressing husing and hmelessness lcally, including husing affrdability, crdinatin f hmelessness and related supprt services, and hmelessness preventin. The five-year review prcess ffers an pprtunity fr Service Managers t ensure that plans cntinue t reflect lcal cntext regarding husing and hmelessness and align with the HSA and the revised plicy statement. 2 Frm the HSA, 2011: 9 A service manager may amend its apprved husing and hmelessness plan, either after a review under sectin 10 [Peridic Review] r at any ther time, and sectins 7 and 8 apply, with necessary mdificatins, t the amendment. 2011, c. 6, Sched. 1, s. 9. Sectin 7 refers t the Cnsultatin with the public, etc., while Sectin 8 pertains t the Cnsultatin with the Minister. 4 41

10 TIMELINE OF THE HOUSING AND HOMELESSNESS PLAN PROCESS 5 42

11 WHAT S NEW IN THE REVISED POLICY STATEMENT? BRIEF OVERVIEW Aligns with the 2016 update t the Lng-Term Affrdable Husing Strategy, including the visin that every persn in Ontari has an affrdable, suitable and adequate hme t prvide the fundatin t secure emplyment, raise a family, and build strng cmmunities. Recgnizes the fundamental rle f land use planning in determining the lcatin, mix and density f husing, and adds new plicies t require alignment with Ontari s land use planning framewrk, including the Prvincial Plicy Statement, 2014 and Grwth Plan fr the Greater Glden Hrseshe, Reflects prvincial gals t reduce the number f peple experiencing hmelessness and increase the number f peple experiencing husing stability, including the lngterm gal f ending hmelessness, and the specific gal f ending chrnic hmelessness by Links the Lng-Term Affrdable Husing Strategy update s visin and lng-term gal f ending hmelessness t Ontari s brad bjective f fstering scial inclusin and enabling cmmunity and ecnmic participatin fr all Ontarians. Adds a new plicy directin area, Indigenus Peples, which highlights the cmmitment t develp an Indigenus husing strategy and the need t engage with Indigenus rganizatins and cmmunities, and t crdinate husing and hmelessness services with lcal Indigenus husing and supprt services. Highlights that Husing and Hmelessness Plans are an imprtant tl t supprt pverty reductin. Emphasizes the need fr strng partnerships and cllabratin acrss sectrs and imprving client access t services acrss service systems, including a mve t human services integratin. Stresses Husing and Hmelessness Plans shuld fcus n client-centred, crdinated access t husing and hmelessness services. 6 43

12 PURPOSE OF THIS GUIDE This Guide prvides suggestins and resurces t supprt Service Managers t cmplete the five-year review f their plans. This Guide has been develped t: Help Service Managers align their plans with the updated plicy statement Prvide Service Managers with helpful tls (checklist and templates) Imprve measurement f prgress n prvincial pririties, including the updated Lng-Term Affrdable Husing Strategy cmmitment t end chrnic hmelessness by 2025 Increase cnsistency and rigur in plans Supprt cntinuus imprvement and evidence-infrmed decisin-making Accrding t the HSA, Husing and Hmelessness Plans need t include the fllwing: 1. An assessment f current and future husing needs within the Service Manager s service area (Assessment); 2. Objectives and targets relating t husing needs (Objectives and Targets); 3. A descriptin f the measures prpsed t meet the bjectives and targets (Planning); and 4. A descriptin f hw prgress twards meeting the bjectives and targets will be measured (Achievement) The Guide uses these fur cmpnents as part f its rganizatinal structure, with the exceptin f cllapsing the Objectives and Targets and Achievement int ne sectin ( Objectives, Targets and Achievement) t clearly identify the link between setting bjectives and targets and measuring prgress twards them. Thrughut the Guide, the HSA and the revised plicy statement are referenced where necessary t indicate the surce f plan requirements r recmmendatins. Amng the tls prvided in this Guide are: A checklist utlining the cntent t be included in Husing and Hmelessness Plan based n the directins mandated by the HSA and the eight (8) plicy areas frm the updated plicy statement. Templates fr the purpses f identifying specific bjectives and targets and their measures t facilitate tracking twards thse gals. In additin t the checklist and recmmended templates, under each plicy area, the Guide prvides references, and ther relevant resurces and materials that may be helpful t Service Managers as part f their review prcess. 7 44

13 OVERVIEW OF FIVE-YEAR REVIEW PROCESS Service Manager determines t initiate review f Husing and Hmelessness Plan Des the plan s needs assessment require updating t reflect current lcal cntext? Yes Cnduct needs assessment and update plan accrdingly N Update the plan t align with the revised Plicy Statement: Service Manager Husing and Hmelessness Plans (use Checklist prvided) Cnsult with lcal gvernment departments t ensure alignment f husing and hmelessness plans with ther lcal plans (e.g., land-use planning framewrk) and ther relevant cmmunity stakehlders and rganizatins, including Indigenus rganizatins D bjectives, targets and measures reflect current gals and any changes made t align plan with revised plicy statement? N Revise bjectives and targets and apprach t measure prgress twards bjectives and targets as needed (use Table 1 in Guide as template) Yes Did public cnsultatin and engagement with diverse lcal cmmunities take place t address plan changes? Yes N Cnduct cnsultatins and engagement with diverse lcal cmmunities including peple with lived experience f hmelessness and revise plan as needed Service Manager submits revised plan t the Minister fr review Service Manager apprves amended plan 8 45

14 OVERVIEW OF CONTENT AREAS This Guide is designed t prvide a descriptin and suggested appraches and resurce materials fr addressing the essential cmpnents and cntent required in the Husing and Hmelessness Plan, as utlined in the HSA and the revised plicy statement. See Appendix A fr a Checklist versin f these requirements. Tpic Item # Item 3 I. Assessment 1a Assessment f current husing needs within the service manager s area 1b Include evidence f existing lcal husing needs [fr example, based n quantitative data frm Statistics Canada r Canada Mrtgage Husing Crpratin (CMHC)] 1c Assessment f future husing needs within the service manager s service area 1d Include evidence t infrm future lcal husing needs II. Objectives, Targets and Achievement Accuntability and utcmes 2a Demnstrate a system f crdinated husing and hmelessness services that assists husehlds t imprve their husing stability and prevent hmelessness 2b Include strategies t prmte client-centred, crdinated access t husing and hmelessness preventin services 2c 2d 2e 2f Be develped with public cnsultatin and engagement with diverse lcal cmmunities, including thse with lived experience f hmelessness Be crdinated and integrated with all municipalities in the service area Include lcal husing plicies and shrt and lng-term husing targets Include strategies t measure and reprt publicly n prgress under the plan 3 Items are derived frm the Plicy Statement: Service Managers Husing and Hmelessness Plans and requirements regarding the Plans frm the Husing Services Act,

15 Tpic Item # Item 3 2g 2h 2i Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievements t date III. Planning (Descriptin f the measures 4 prpsed t meet the bjectives and targets) Ending hmelessness 3a 3b 3c 3d 3e 3f 3g Indigenus Peples 4a 4b 4c 4d 4e Be infrmed by the results f lcal hmeless enumeratin Include a strategy t prevent and reduce hmelessness, incrprating innvative appraches and a Husing First philsphy Include strategies t reduce and prevent the number f peple experiencing chrnic hmelessness and hmelessness amng yuth and Indigenus peples, as apprpriate t the lcal cntext Address cllabratin with cmmunity partners and prvincial ministries t reduce and prevent hmelessness amngst thse transitining frm prvincially funded institutins and service systems, as apprpriate t the lcal cntext Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date Include a strategy fr engagement with Indigenus rganizatins and cmmunities including First Natin, Métis and Inuit rganizatins and cmmunities, where present in the service area Demnstrate a cmmitment t crdinatin and cllabratin with Indigenus husing prviders and service prviders t supprt access t culturally apprpriate husing and hmelessness services fr Indigenus peples Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date Crdinatin with ther cmmunity services 5a Demnstrate a cmmitment t wrking with partners acrss service systems t imprve crdinatin and client access t husing, hmelessness preventin services and ther human services 4 Measures refers t activities, actins and initiatives, etc

16 Tpic Item # Item 3 5b 5c 5d 5e 5f A brad range f cmmunity needs 6a 6b 6c 6d 6e 6f 6g Demnstrate prgress in mving tward integrated human services planning and delivery Address cllabratin, where pssible, with Lcal Health Integratin Netwrks (LHINs), t crdinate Service Manager scial and affrdable husing and hmelessness services with LHIN-funded services Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date Include a strategy t address accessible husing and hmelessness services fr peple with disabilities, as well as thse wh have mental health needs and/r addictins Include a strategy t address the husing needs fr survivrs f dmestic vilence, in crdinatin with ther cmmunitybased services and supprts Address the needs f different demgraphic grups within their cmmunity. This culd include: senirs, Indigenus peples, peple with develpmental disabilities, children and yuth, LGBTQ yuth, wmen, immigrants and refugees, persns released frm custdy r under cmmunity supervisin, yuth transitining frm the child welfare system and Franc- Ontarians Demnstrate a cmmitment t service delivery that is based n inclusive and culturally apprpriate respnses t the brad range f cmmunity need Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date Nn-prfit husing crpratins and nn-prfit c-peratives 7a 7b 7c 7d 7e 7f The private market Include strategies t engage nn-prfit husing crpratins and c-peratives in current and future planning Include strategies t supprt nn-prfit husing crpratins and c-peratives in the delivery f affrdable husing Include strategies t supprt capacity building and sustainability in the nn-prfit husing sectr Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date 11 48

17 Tpic Item # Item 3 8a 8b 8c 8d 8e 8f 8g Identify an active rle fr the private sectr in prviding a mix and range f husing, including affrdable rental and wnership husing, t meet lcal needs Identify and encurage actins fr municipalities and planning bards, where applicable, t supprt the rle f the private sectr, including the use f available land use planning and financial tls Reflect a crdinated apprach with Ontari s land use planning framewrk, including the Prvincial Plicy Statement and where applicable, the Grwth Plan fr the Greater Glden Hrseshe Align with husing strategies required by the Grwth Plan fr the Greater Glden Hrseshe, where applicable Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date Climate change and envirnmental sustainability 9a 9b 9c 9d 9e Demnstrate a cmmitment t imprve the energy efficiency f scial and affrdable husing stck. This can include supprt fr energy cnservatin and energy efficiency, tenant engagement, and lcating affrdable husing near transprtatin. It can als include innvative investment decisins such as the installatin f renewable energy and lw carbn technlgies Demnstrate a cmmitment t imprve the climate resilience f scial and affrdable husing stck. This can include taking steps t limit vulnerability t flding and extreme weather Identify clear gals and bjectives Identify utcmes and utcme measures Summarize achievement t date 12 49

18 THE PLAN MUST INCLUDE: An assessment f current and future husing needs within the service manager s service area. Husing Services Act, 2011 I. ASSESSMENT The five-year review prcess is an pprtunity t cnsider if any substantial changes have taken place in the lcal cntext since the initial assessment f current and future husing needs, particularly in relatin t lcal demgraphic and ecnmic changes, and in alignment with the new plicy directins. SUGGESTIONS FOR THE REVIEW PROCESS: Cnsider the needs f all husehlds acrss the husing cntinuum (i.e. frm husehlds currently experiencing hmelessness t husehlds residing in wned market husing) when undertaking the assessment f current and future husing need. Assessments shuld be infrmed by an understanding f the anticipated cmpsitin f husehlds and their characteristics (i.e. size, age f ccupants, incme, family vs. nnfamily husehlds) t recgnize the husing characteristics (i.e. number f bedrms, affrdability) required t meet the needs f current and future husehlds. Cnsider the results f lcal hmeless enumeratin and describe hw the findings will be used t infrm lcal hmelessness plicies and prgrams. Assessment shuld examine lcal ecnmic cnditins and husing affrdability. T ensure cnsistency acrss different plicy and planning framewrks, the same infrmatin shuld be used t infrm Husing and Hmelessness Plans, husing strategies under the Grwth Plan, 2017 and Official Plans Census 2016 data frm Statistics Canada and updated data frm Canada Mrtgage and Husing Crpratin (CMHC) can be used t infrm up-t-date lcal needs assessment. Municipal land use planning dcuments prvide the framewrk fr where new grwth and husing will be accmmdated within municipalities. By incrprating these cnsideratins int the assessment f husing need, Service Managers, wrking with municipal land use planning departments, can ensure there is a cmmn understanding f hw the lcatin and characteristics f husing may shift ver the lng term, as well as hw t leverage and align existing prgrams and planning already undertaken t meet husing need

19 Municipal backgrund studies that identify lcal r reginal husing needs ver the shrt and lng term may als be f use t Service Managers. Such studies may include, but are nt limited t: vacant residential land supply, building supply, availability f sewer and water services (capacity) t accmmdate new develpment etc. These studies may als identify affrdability-related issues, and therefre culd be used as backgrund fr the requirement fr a target fr affrdable husing. Assessing Husing Need within the Greater Glden Hrseshe The Grwth Plan fr the Greater Glden Hrseshe, 2017 prvides directin t municipalities fr planning fr grwth in a way that builds mre cmpact, cmplete cmmunities with a diverse range f husing ptins that better cnnect transit t where peple live and wrk. Upper- and single-tier municipalities are required t update their fficial plans t cnfrm t the Grwth Plan, 2017 by July 1, The Plan requires that upper- and single-tier municipalities develp a husing strategy t supprt the achievement f Plan plicies. Sub-sectin f the Grwth Plan utlines the specific requirements related t planning fr husing, including the develpment f a husing strategy that will identify a diverse range and mix f husing ptins and densities t meet prjected needs f current and future residents and establishing targets fr affrdable wnership husing and rental husing. The need fr alignment between husing strategies and Husing and Hmelessness Plans is articulated in bth the Grwth Plan and the revised plicy statement. As bth the husing strategy and husing and hmelessness plan require an assessment f current and future husing need, Service Managers shuld wrk clsely with municipal land use planning departments t ensure they are aligned when assessing husing need. Service Managers shuld be aware that implementing the Grwth Plan will result in an increase in the number f peple living in denser husing frms, hwever it is recgnized that there are a number f different husing mix ptins that culd supprt this utcme while als accmmdating husehlds f different size and incmes and 14 51

20 RESOURCES: T help infrm up-t-date needs assessments, the ministry will be prviding Service Managers with data prducts, including: Census 2016 data frm Statistics Canada, Cmmn Lcal Indicatrs 2017 data tables and market real estate data frm Real Prperty Slutins (RPS) Canada Mrtgage and Husing Crpratin s Statistics and Data: Grwth Plan fr the Greater Glden Hrseshe, 2017: OMSSA Husing & Hmelessness Resurce Centre s 2013 Guide and Data Template fr Preparing a Husing Needs Demand and Assessment: Guide and Data Template fr Preparing husing needs assessment.pdf Statistics Canada, 2016 Census Data:

21 THE PLAN MUST INCLUDE: Objectives and targets relating t husing needs A descriptin f hw prgress twards meeting the bjectives and targets will be measured. Husing Services Act, 2011 HOUSING AND HOMELESSNESS PLANS SHOULD INCLUDE: Strategies t measure and reprt publicly n prgress under the plan Plicy Statement: Service Manager Husing and Hmelessness Plans II. OBJECTIVES, TARGETS AND ACHIEVEMENT Service Managers have the flexibility t determine hw and where t fcus lcal prgramming, leading t variatin acrss the prvince in terms f the types and variety f prgrams delivered. Althugh each Service Manager may have unique lcal bjectives and measurable targets, prgrams acrss all Service Managers shuld be leading t reduced hmelessness and imprved husing utcmes fr Ontarians. During the review, Service Managers shuld clsely examine whether the bjectives and targets that were set in their initial plan cntinue t accurately address current husing needs r whether they need t be updated, given the cntext f changing external and internal factrs, the current husing and hmelessness prgrams and lcal husing plicies and/r initiatives. As stipulated in the HSA, the Plan als needs t articulate hw Service Managers will measure prgress and achievement f the stated bjectives (r desired husing utcmes) and targets identified in the plan. In accrdance with what is articulated in the plan, Service Managers then submit annual prgress 16 53

22 updates n their plans thrugh Annual Reprts t the Ministry. The revised plicy statement als requires that Service Managers reprt publicly n their plan. Many Service Managers had identified lcal utcmes as part f develping bjectives, targets and measures as part f their initial plans; hwever, these utcmes varied acrss Service Managers making it difficult t track prgress n husing and hmeless bjectives acrss the prvince. FIGURE 1: PROPOSED PROVINCE-WIDE HOUSEHOLD-LEVEL OUTCOMES Given there is an increased fcus acrss gvernment n the need fr utcme-based perfrmance measurement, rather than slely cllecting data n utputs, the ministry has been cllabrating with Service Managers (via the Prvincial Husing and Hmelessness Data Frum) n the develpment f cmmn prvincial husing and hmelessness utcmes (see Figure 1). Rather than requiring each Service Manager t cllect data n these cmmn prvincial utcmes, the ministry is develping a prvincial husehld survey, with supprt frm a subcmmittee f Service Managers, which plans t cllect data n these utcmes cnsistently acrss the prvince. SUGGESTIONS FOR THE REVIEW PROCESS: Review the bjectives and targets identified in the initial plans and assess if new bjectives r targets need t be added, particularly t align plans OUTPUTS VS. OUTCOMES Outputs are direct prducts f prgram activities. This culd include the types f services delivered by a prgram r the number f peple served. Outcmes are the scial r ecnmic benefits resulting frm a prgram. This culd include participants skills r a systems functining. Prgrams prduce utputs, which lead t utcmes In this Guide, we differentiate between: Lcal utcmes: utcmes develped by Service Managers as part f their initial Husing and Hmelessness Plans; Service Managers are respnsible fr identifying and reprting prgress n lcal utcmes. Prvincial utcmes: utcmes cmmn acrss all Services Managers, develped in cllabratin with the Service Managers via the Prvincial Husing and Hmelessness Data Frum; measurement f these utcmes wuld be cllected prvincially, led by the ministry

23 with the revised plicy statement and any changes in the assessment f current and future husing need. When defining bjectives and targets, cnsider hw they will be measured and hw prgress will be reprted, including public reprting. In the Greater Glden Hrseshe, Service Managers shuld wrk with municipalities t ensure the bjectives in their Husing and Hmelessness Plans align with the targets fr affrdable wnership husing and rental husing established in municipal husing strategies. Targets culd be set based n utput metrics and utcme-based perfrmance indicatrs. DID YOU KNOW? If targets have nt been defined, r revised targets are needed, then cnsider including measurable utput metrics that clsely relate t and infrm the achievement expected utcmes. An example f an utput metric is a measurable increase in the number f units built, while an example utcme-based perfrmance indicatr is the number f husehlds achieving husing stability. These targets represent key intermediate steps twards the gal t end chrnic hmelessness by As part f the review, Service Managers shuld review hw they will reprt n prgress twards the bjectives and targets identified in the plan using apprpriate utputs and utcmes. Table 1 ffers a frmat t clearly utline the bjectives and targets in the plan. Targets are the desired level f perfrmance yu want t see, as measured by indicatrs, that represents success at achieving yur utcme. Setting targets invlves knwing where yu are nw (using baseline data), what yu are trying t achieve, and determining the extent f imprvement needed t get there Indicatrs shuld be S.M.A.R.T.: Specific: what yu plan t achieve is clear Measurable: there is a way t determine whether yu have achieved it Achievable: realistic and attainable Relevant: aligns with gals Time-bund: timeframe is specified fr when results are expected t be achieved Since it is imprtant that the annual reprts include prgress made n the achievement f the stated bjectives, and in relatin t the 18 55

24 established targets, Appendix 2 prvides a template fr reprting n prgress f the plans t be included in annual reprts. This template is meant t prvide a cnsistent frmat fr reprting n prgress f the plans based n the bjectives and targets articulated in the plan. Please nte that the template is nt intended t replace Service Mangers annual reprting frmat, rather t supplement hw prgress is reprted given that frmats vary acrss Service Managers. As part f annual reprting n the plans, Service Managers shuld incrprate any relevant cmmunity and stakehlder feedback n their prgress twards plan bjectives and targets, including any relevant recmmendatins and cmments, as they relate t gals, utcmes and measures. In terms f identifying and cmpleting cntent fr Table 1, Service Managers already currently reprt n several data elements (utput measures) using the Service Manager Annual Infrmatin Return (SMAIR) and the Grants Ontari Slutin (GOS). These utputs are listed in Table 2, by prgram. When establishing targets and measures fr their plan bjectives, Service Managers can utilize utputs frm existing reprting requirements that are relevant t tracking prgress n the bjective at hand. Using this apprach, prgress twards identified targets in the plans can be tracked using existing data cllected. Fr example (see Table 1), if the plan has an bjective f imprving husing stability, a CHPI utcme indicatr that captures the number f husehlds that have mved frm emergency shelter t lng-term husing culd be used as a measure f imprving husing stability. A target culd include the number f husehlds the Service Manager anticipates assisting t mve frm emergency shelter t lng-term husing within a year. In their initial plans, a number f Service Managers had identified lcal bjectives (utcmes). Service Managers culd revise r retain these initial lcal utcmes, identify relevant measures and targets, and reprt prgress n them as part f their annual reprting n the plans using the frmat prvided in Appendix 2. TABLE 1: SAMPLE TEMPLATE FOR IDENTIFYING OBJECTIVES, MEASURES AND TARGETS IN PLAN. Objectives Measures Targets Example Imprve husing situatin Example Number f husehlds that have mved frm emergency shelter t 19 Example 100 husehlds mve frm emergency shelter t lng-term 56

25 lng-term husing husing TABLE 2: LIST OF EXISTING REPORTING REQUIREMENTS (DATA ELEMENTS) IN SERVICE MANAGER ANNUAL INFORMATION RETURN (SMAIR) AND GRANTS ONTARIO SOLUTION (GOS). Prgram Scial Husing Affrdable Husing: Husing Allwance Cmpnent Affrdable Husing: Hme Ownership Cmpnent Affrdable Husing: Rental Husing Cmpnent Affrdable Husing: Rental Supplement/Husing Allwance Cmpnent Affrdable Husing: Repair Cmpnent Abriginal Husing Trust Green Investment Fund Cmmunity Hmelessness Preventin Initiative (CHPI) Existing Reprting Requirements (SMAIR/GOS) Number f Units/Husehlds in Scial Husing Number f Units/Husehlds in Affrdable Husing Husing Allwance Number f Units/Husehlds in Affrdable Husing Hme Ownership Number f Units/Husehlds in Affrdable Husing Rental Husing Number f Units/Husehlds in Affrdable Husing Rental Supplement and/r Husing Allwance Number f Units/Husehlds in Affrdable Husing Repairs Number f Units/Husehlds in Abriginal Husing Trust Number f Units/Husehlds in receipt f Green Investment Fund (SHEEP/SHARP) Number f husehlds that have mved frm being unsheltered and/r prvisinally accmmdated t transitinal husing. Number f husehlds that have mved frm being unsheltered and/r prvisinally accmmdated t lng-term husing Number f husehlds that have mved frm emergency shelter t transitinal husing. Number f husehlds that have mved frm emergency shelter t lng-term husing Number f husehlds experiencing hmelessness that received services and supprts that are nt related t the prvisin f accmmdatin but cntribute t a psitive change in husing status Number f husehlds that have mved frm transitinal husing int lng-term husing Number f husehlds at-risk f hmelessness that are stabilized (includes evictin preventin services, assistance with rental and energy arrears) Number f husehlds that have retained their lng-term husing fr a minimum f 6 mnths and cntinue t receive a subsidy and/r supprts thrugh CHPI

26 Prgram Existing Reprting Requirements (SMAIR/GOS) Number f husehlds at-risk f hmelessness that receive services and supprts that are nt related t the prvisin f accmmdatin, but cntribute t husing lss preventin, husing retentin and re-husing. Number f husehlds that stayed in an emergency shelter. RESOURCES: Use Table 1 in yur plans as a template fr reprting bjectives, their measures and targets Use template in Appendix 2 fr annual reprting n the plan Basic Guide t Outcme Measurement (Alberta Human Services) Center fr Disease Cntrl s handut n Gals and Objectives: s.pdf Center fr Gvernment Excellence at Jhns Hpkins University (GvEx) s Setting Perfrmance Targets: Getting Started Guide : Fcus n Lgic Mdels (Public Health Ontari) Harvard Business Review s article It s Nt Just Semantics: Managing Outcmes Vs. Outputs : Outcmes Tlkit s nline tutrials n Planning: United Way f America s Measuring Prgram Outcmes: A Practical Apprach Available nline: ntext=slceeval The University f Kansas Cmmunity Tl Bx materials n Creating Objectives:

27 University f Wiscnsin-Extensin nline curse n Enhancing Prgram Perfrmance with Lgic Mdels : HOUSING AND HOMELESSNESS PLANS SHOULD: 2.a Demnstrate a system f crdinated husing and hmelessness services. 2.b Include strategies t prmte client-centred, crdinated access t husing and hmelessness preventin services 2.c Be develped with public cnsultatin and engagement with diverse lcal cmmunities, including thse with lived experience f hmelessness 2.d Be crdinated and integrated with all municipalities in the service area 2.e Include lcal husing plicies and shrt and lngterm husing targets 2.f Include strategies t measure and reprt publicly n prgress under the plan Plicy Statement: Service Manager Husing and Hmelessness Plans W.K. Kellgg Fundatin Lgic Mdel Develpment Guide: ACCOUNTABILITY AND OUTCOMES WHAT S NEW IN THE REVISED POLICY STATEMENT FOR ACCOUNTABILITY AND OUTCOMES? Alignment with 2016 LTAHS update t include utcmes f imprving husehlds husing stability and preventing hmelessness. Fcus n including strategies t prmte client-centred, crdinated access t husing and hmelessness preventin services. Need fr public cnsultatin and engagement with diverse lcal cmmunities, including thse with lived experience f hmelessness. Need fr strategies t measure and reprt publicly n prgress under the plan. SUGGESTIONS TO ADDRESS POLICY DIRECTIONS: 2.a Demnstrate hw husing and hmelessness services 22 59

28 are being delivered and administered lcally in a crdinated and respnsive manner, and hw they supprt meeting the prvincial gals f increasing husehld husing stability and preventing hmelessness. Plans shuld g beynd addressing existing hmelessness and include strategies t prevent future and recurring hmelessness. 2.b Highlight hw husing and hmeless preventin services have been crdinated and are clientcentred. As part f land use planning, Service Managers shuld wrk with municipalities t ensure cmmunities are planning fr a range and mix f husing ptins that will meet the full spectrum f anticipated husing needs. 2.c Demnstrate engagement with the public and cnduct cnsultatins with diverse lcal cmmunities (including thse with lived experience f hmelessness) t infrm the plans. Plans, and their annual reprts, shuld include the needs f prvincially- and lcallyidentified pririty ppulatins, including a fcus n chrnic hmelessness, yuth hmelessness, Indigenus hmelessness and hmelessness fllwing transitins frm prvincially-funded institutins and service systems (such as hspitals, prisns, yuth justice, vilence against wmen shelters and the child welfare system) Public cnsultatins can be crdinated t include feedback n Husing and Hmelessness Plans as well as ther land use planning activities (e.g. Official plans). 2.d Indicate the extent t which plans are crdinated and integrated with all municipalities in the service area. 2.e Include infrmatin abut develpment and implementatin f all relevant lcal husing plicies and setting lng-term husing targets fr the service area, as well as lng-term targets included in ther land use planning dcuments. 2.f Include tangible perfrmance metrics fr evaluatin f utcmes, and assessing the impact f activities and prgress twards achieving bjectives f the plans, which will result in imprved measurement f tracking prgress twards prvincial pririties. In particular, it is imprtant that all Service Managers track prgress twards meeting the key prvincial pririties: a measurable increase in the number f husehlds achieving husing stability and a reductin in the number f husehlds experiencing hmelessness, as well as their wn lcal pririties

29 RESOURCES: Please use Table 1 abve as a template fr reprting bjectives and targets THE PLAN MUST INCLUDE: A descriptin f the measures prpsed t meet the bjectives and targets. Husing Services Act, 2011 III. PLANNING Service Managers are respnsible fr develping plans that are cnsistent with the revised plicy statement, prviding their plan t the Minister fr review, and apprving plans at the lcal level. Plans shuld demnstrate clearly and cncisely the alignment between the plans and the revised plicy statement. In the subsectins belw, this Guide als prvides further assistance and suggestins fr each plicy area under the revised plicy statement. SUGGESTIONS FOR REVIEW PROCESS Demnstrate clearly and cncisely the alignment between the plans with the revised plicy statement. It is imprtant that the annual reprts n the plans als clearly demnstrate the alignment between the revised plicy statement and prgress n plan bjectives t date. The Checklist (in Appendix 1) highlights all f the revised plicy directins; Service Managers shuld g thrugh the listed items and add the relevant language t the plans as needed t meet the requirements f alignment with the revised plicy statement. RESOURCES: Checklist in Appendix

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31 ENDING HOMELESSNESS HOUSING AND HOMELESSNESS PLANS SHOULD: 3.a Be infrmed by the results f lcal hmelessness enumeratin 3.b Include a strategy t prevent and reduce hmelessness, incrprating innvative appraches and a Husing First philsphy 3.c Include strategies t reduce and prevent the number f peple experiencing chrnic hmelessness and hmelessness amng yuth and Indigenus peples, as apprpriate t the lcal cntext 3.d Address cllabratin with cmmunity partners and prvincial ministries t reduce and prevent hmelessness amngst thse transitining frm prvincially funded institutins and service systems, as apprpriate t the lcal cntext Plicy Statement: Service Manager Husing and Hmelessness Plans SUGGESTIONS TO ADDRESS POLICY DIRECTIONS: 3.a Reference the results f lcal hmeless enumeratin (if data are available) and describe hw the findings will be used t imprve lcal hmelessness systems r infrm lcal plicies and prgrams. Describe prcesses that will be implemented t review and analyze the results f prvincially mandated lcal hmeless enumeratin. WHAT S NEW IN THE REVISED POLICY STATEMENT FOR ENDING HOMELESSNESS? Gal t end chrnic hmelessness in Ontari by Fur prvincial hmelessness pririties: chrnic, yuth, Indigenus and hmelessness fllwing transitins frm prvincially funded institutins and service systems (e.g., hspitals, crrectinal facilities, child welfare). Use results f lcal hmeless enumeratin in develping plans. Use strategies t prevent and reduce hmelessness that reflect innvatin and a Husing First philsphy. Describe planning tables and ther gvernance tls that will be emplyed t explre ways t address findings (if applicable). 3.b Include a specific strategy t prevent and reduce hmelessness, incrprating lcally-relevant and innvative appraches, as well as a Husing First philsphy, which fcuses n helping 26 63

32 peple t get hused as quickly as pssible and prviding them with the supprts they need t achieve lng-term husing stability. Effective strategies shuld fcus n identifying ways t practively stem flws int hmelessness (i.e., upstream appraches), as well as helping peple currently experiencing hmelessness t access the husing and supprts they need, particularly thse wh are experiencing chrnic hmelessness (i.e., dwnstream appraches). Examples f innvative appraches t preventing and reducing hmelessness include: Establishing hmelessness cmmunity hubs, which prvide ne-windw access (r apprpriate referrals) t a wide range f services and supprts. Creating situatin tables and ther grup planning frmats, which bring tgether a brad range f lcal hmelessness stakehlders t develp and implement a custmized plan t address a specific individual s experience f hmelessness. Stakehlders invlved may include plice, scial services, husing prviders, healthcare prviders, Indigenus partners and scial service prviders, amng thers. Explring innvative supprtive husing mdels t help peple with cmplex needs (e.g. Acquired Brain Injury, Fetal Alchl Spectrum Disrder, Managed Alchl Prgrams, severe addictin), which prvide husing cmbined with intensive wrap-arund supprts. Cllabratin with Lcal Health Integratin Netwrks (LHINs) may be a key cmpnent. 3.c In additin t setting a gal f ending chrnic hmelessness by 2025, the gvernment is priritizing prvincial actin t prevent and reduce hmelessness amngst yuth and Indigenus peples. Service Managers are a vital partner in helping t address hmelessness amngst these grups. As a result, plans are nw required t include strategies t reduce and prevent chrnic hmelessness and hmelessness amng yuth and Indigenus peples, as apprpriate t the lcal cntext. The scpe and nature f hmelessness varies widely acrss the prvince, with sme ppulatins being mre prevalent in sme cmmunities than in thers. Using lcal knwledge f hmelessness ppulatins and, in particular, the results f lcal hmelessness enumeratin, Service Managers shuld determine hw best t meet the needs f peple experiencing chrnic hmelessness, as well as yuth and Indigenus peples, again, as apprpriate t the lcal cntext. Plicy and prgram respnses shuld be tailred t the unique needs f each ppulatin. Engagement with Indigenus partners is vital t ensure that respnses are culturally apprpriate and trauma infrmed. Cmmunities have the flexibility t determine respnses that best reflect lcal needs. These culd include: 27 64

33 Schl-based preventin prgrams t identify and supprt yuth at risk f hmelessness. Family recnnect prgrams that ffer family and individual cunselling t at-risk and hmeless yuth and their families. Peer supprt prgrams that match at-risk and hmelessness yuth with yuth wh have past experience f hmelessness. Engagement with lcal Indigenus partners t explre new Indigenus-designed and Indigenus-led prgrams services, particularly in respnse t increasing n/ff-reserve migratin. Husing First appraches that huse peple experiencing chrnic hmelessness as quickly as pssible and prvide them with individualized wrap-arund supprts t prmte lng-term husing stability. Shelter diversin prgrams that identify immediate alternate husing and cnnect individuals with services and financial assistance t help them return t permanent husing as quickly as pssible. 3.d Describe hw new partnerships acrss diverse service systems have r will be established, including, as apprpriate in the lcal cntext, in healthcare, justice/crrectins, child welfare, vilence against wmen shelters, amng thers, t imprve crss-sectr cllabratin. RESOURCES: Guidelines fr Service Manager Hmeless Enumeratin: The Hmeless Hub: Ministerial Directive t Service Managers n Hmelessness Enumeratin under S f the Husing Services Act, 2011: Municipal Guide fr Facilitating Affrdable Husing sectin n Strengthen supprt services that help vulnerable residents with their husing needs : Ontari's Hmeless Enumeratin Apprach: