Benefits Handbook Date November 1, Contact Information Marsh & McLennan Companies
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1 Date November 1, 2013 Marsh & McLennan Companies
2 For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below. Medical Aetna Exclusive Provider Organization (EPO) Blue Cross Blue Shield Exclusive Provider Organization (EPO) Aetna P.O. Box 843 Blue Bell, PA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 Empire BlueCross BlueShield P.O. Box 5076 Middletown, N.Y Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 Benefits Handbook Date November 1,
3 CA North and South Kaiser Foundation Health Consumer Directed Health (CDHP) HMSA s Health Hawaii Plus HMO HMSA s Preferred Provider Kaiser Permanente 393 East Walnut Street Pasadena, CA Phone: Website: Northern California Group #: 8656 Southern California Group #: Aetna P.O. Box 843 Blue Bell, PA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Fax: Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 HMSA P.O. Box 860 Honolulu, HI Phone: Website: Group #: and (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.) HMSA P.O. Box 860 Honolulu, HI Phone: Website: Group #: and (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.) Benefits Handbook Date November 1,
4 Preferred Provider Organization (PPO) United Health Care Exclusive Provider Organization (EPO) Aetna P.O. Box 843 Blue Bell, PA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 United Healthcare P.O. Box Atlanta, GA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 Benefits Handbook Date November 1,
5 Trion Retiree Medical Comprehensive Medical (CMP) Dental Dental Vision COBRA Administrator For election forms and premium payments: Trion Group, Inc. P.O. Box 2672 Omaha, NE For all other correspondence: Trion Group, Inc Renaissance Boulevard King of Prussia, PA Phone: , any business day, 8:30 a.m. to 5:30 p.m., Eastern time. Website: Retiree Medical Billing Administrator Trion Group, Inc. Phone: , any business day, 8:30 a.m. to 5:30 p.m., Eastern time. United Healthcare P.O. Box Atlanta, GA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Express Scripts P.O. Box 2187 Lee s Summit, MO Phone: Website: Group #: MMCRX05 Metropolitan Life Insurance Company (MetLife) One Madison Avenue New York, NY Phone: Website: (enter Marsh & McLennan Companies in the form to enter your company name) Group #: Benefits Handbook Date November 1,
6 Vision Care Vision Discount Program VSP Phone: Online chat: Group #: VSP Phone: Online chat: Group #: Spending Accounts Dependent Care Flexible Savings Account Health Care Flexible Savings Account Health Savings Account (HSA) Limited Purpose Health Care Flexible Savings Account PayFlex Systems, USA P.O. Box 4000 Richmond, KY Phone: Fax: Website: Group #: PayFlex Systems, USA P.O. Box 4000 Richmond, KY Phone: Fax: Website: Group #: PayFlex Systems, USA P.O. Box 4000 Richmond, KY Phone: Fax: Website: Group #: PayFlex Systems, USA P.O. Box 4000 Richmond, KY Phone: Fax: Website: Group #: Insurance Benefits Handbook Date November 1,
7 Basic Life Insurance Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: (Be sure to check your claim form for the address of the claims processing office.) For general information: Employee Service Center Phone: , any business day, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Insurance Company Phone: Benefits Handbook Date November 1,
8 Business Travel Accident Insurance National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Executive Offices: 175 Water Street 18 th Floor New York, NY Phone: Active Group #: Retired Group #: (Be sure to check your claim form for the address of the claims processing office.) National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box Shawnee Mission, KS Phone: For appealing a claim National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box Shawnee Mission, KS Phone: Benefits Handbook Date November 1,
9 Dependent Children Life Insurance Group Umbrella Liability Insurance Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: For general information: Employee Service Center Phone: , any business day, 8 a.m. to 8 p.m., Eastern time. Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY For converting your coverage: Metropolitan Life Insurance Company Phone: Website: Marsh US Consumer Phone: , any business day, 8 a.m. to 6 p.m. Eastern time. Website: Group #: GPE Benefits Handbook Date November 1,
10 Long Term Care Insurance Optional Life Insurance Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Telephone: Policy Numbers: and Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: For general information: Employee Service Center Phone: , any business day, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Insurance Company Phone: For continuing your coverage through portability: Metropolitan Life Insurance Company Phone: Benefits Handbook Date November 1,
11 Personal Accident Insurance National Union Fire Insurance Company, a Chartis Company 32 Old Slip, 22 nd Floor New York, New York Phone: Active Group #: Retired Group #: (Be sure to check your claim form for the address of the claims processing office.) Chartis A&H Claims Division P.O. Box Shawnee Mission, KS Phone: For appealing a claim Chartis A&H Claims Division P.O. Box Shawnee Mission, KS Phone: For converting your coverage Chartis c/o Reuben Warner Associates 1655 Richmond Avenue Staten Island, New York Phone: Benefits Handbook Date November 1,
12 Personal Life Insurance Unum 1 Fountain Square Chattanooga, TN Phone: Group #: Contact: Marsh US Consumer Phone: Unum The Benefits Center P.O. Box Columbia, SC Phone: Fax: Unum The Benefits Center Appeals Unit 1 North P.O. Box Chattanooga, TN Fax: Benefits Handbook Date November 1,
13 Spouse Life Insurance Disability Basic Long Term Disability Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: (This is the main business address of the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) For general information: Employee Service Center Phone: , any business day, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Phone: Website: The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: Fax: Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY Benefits Handbook Date November 1,
14 Long Term Disability Bonus Income Optional Long Term Disability Short Term Disability Investment and Savings The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: Fax: Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: Fax: Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY The Hartford Life Insurance Companies Employee Service Center (Leave Management Team) Prompt #7 Benefits Handbook Date November 1,
15 Stock Purchase Benefit Equalization Marsh & McLennan Companies Retirement For more information after stock is purchased, contact the s service provider, Morgan Stanley: Morgan Stanley Wealth Mgmt Global Stock Services 4343 Easton Commons, 2 nd Floor Columbus, OH Phone: or Website: Outside the United States: North and South America: Europe/Middle East: Australia, Asia/Pacific Region: Administrator Benefit Equalization Administrator Benefit Equalization Administrator Marsh & McLennan Companies Retirement Administrator Marsh & McLennan Companies Retirement Benefits Handbook Date November 1,
16 Mercer HR Services Retirement Marsh & McLennan Companies 401(k) Savings & Investment Administrator Mercer HR Services Retirement 121 River St. For appealing a claim Administrator Mercer HR Services Retirement 121 River St. Administrator Marsh & McLennan Companies 401(k) Savings & Investment Administrator Marsh & McLennan Companies 401(k) Savings & Investment Benefits Handbook Date November 1,
17 MMA 401(k) Savings & Investment Supplemental Savings & Investment Supplemental Supplemental Retirement Administrator MMA 401(k) Savings & Investment Administrator MMA 401(k) Savings & Investment Administrator Supplemental Savings & Investment Administrator Supplemental Savings & Investment Administrator Supplemental Retirement Administrator Supplemental Employee Programs and Policies Benefits Handbook Date November 1,
18 Choice Auto and Home Insurance Program Alere Program Best Doctors Program To receive a quote, apply for coverage, or ask questions: Contact Marsh US Consumer Phone: , any business day, 8 a.m. to 6 p.m. Eastern time. If you live in Massachusetts, call Website: Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: Website: Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: For COBRA coverage: Trion Phone: Best Doctors 1 Boston Place, 32 nd Floor Boston, MA Phone: Website: Best Doctors 1 Boston Place, 32 nd Floor Boston, MA Best Doctors 1 Boston Place, 32 nd Floor Boston, MA For COBRA coverage: Trion Phone: Benefits Handbook Date November 1,
19 Employee Assistance Program (EAP) Family Resource Program Bright Horizons Back-up Care Advantage Program CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA Phone: CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA For COBRA coverage: Trion Phone: Website: Go to the PeopleLink ( guest page and click CIGNA s Employee Assistance Program under Work/Life Balance in the left navigation bar. The Employer ID to access the site is: mmc. LifeCare Phone: Note: If you access the LifeCare website via PeopleLink ( your Screen Name and Password should each pre-populate with MMCUSER. If the Screen Name and Password are not pre-populated, to access the LifeCare website, enter MMCUSER as both your Screen Name and Password. Back-up Care Advantage Program Phone: hours a day, 7 days a week Website: Go to the PeopleLink ( guest page and click Back-up Care Advantage Program under Work/Life Balance in the left navigation bar. Or visit backup.brighthorizons.com. The login information for the website is as follows: username = MMCo and password = 4Backup. Benefits Handbook Date November 1,
20 Health Advocate Program HelloWallet Identity Theft Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA Phone: Website: Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA For COBRA coverage: Trion Phone: HelloWallet Hours: Any business day, 10:00 a.m. 7:00 p.m. Eastern time. Phone: Website: ID TheftSmart P.O. Box Des Moines, IA Phone: Website: Benefits Handbook Date November 1,
21 Legal Assistance Matching Gifts to Education Program Pet Insurance Scholarship Program Transportation Reimbursement Incentive Program (TRIP) Tuition Assistance Hyatt Legal s, Inc Superior Avenue Cleveland, OH Phone: Website: Group #: 130 (This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Hyatt Legal s, Inc Superior Avenue Cleveland, OH Hyatt Legal s, Inc Superior Avenue Cleveland, OH For converting your coverage: Hyatt Legal s, Inc. Phone: Website: Marsh & McLennan Companies Matching Gifts to Education Program Phone: Fax: Veterinary Pet Insurance, Co. (VPI) Phone: Website: Marsh & McLennan Companies Corporate Social Responsibility Phone: WageWorks Phone: , any business day, from 9 a.m. to 8 p.m. Eastern time Website: Group #: 1732 Contact your Human Resources representative or your manager. Benefits Handbook Date November 1,
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