Page Group 1 Corporate (Salary & Hourly) and Salaried Employees

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1 Page Group 1 Corporate (Salary & Hourly) and Salaried Employees

2 What This Presentation Covers Eligibility Medical Plans Dental Plans Vision Plan Flexible Spending Accounts (FSAs) Life and AD&D Insurance Disability Insurance Voluntary Benefits 401(k) Retirement How to Enroll Employee Assistance Plan (EAP) Get Answers to Your Benefits Questions

age 26) Your domestic partner and their dependent children (up to age 26)

3 Eligibility Corporate, Tampa & Denver salaried & hourly, and all salaried employees regardless of location Your spouse and dependent children (up to age 26) Your domestic partner and their dependent children (up to age 26) Must complete a Domestic Partner Affidavit, which can be found on

4 What s New for the 2016 Benefits Plan Year Great news! This year is a passive benefits enrollment for the 2016 plan year o If you don t want to make any changes to your SYKES plan elections, dependents, or beneficiaries from the 2015 plan year, then you don t need to take any action for most plans. However, you must re-enroll annually into spending accounts (Flexible Spending Account and Health Savings Account). Your elections, dependents, and beneficiaries from the previous plan year will carry over. Please note: There could be changes to the rates of which you ll need to be aware. To check premiums, please see the rate sheets, go online to the Mercer Marketplace () or contact your HR representative. o In order to enroll, make changes to plan enrollments or to check premiums, you ll need to take the steps as noted in this presentation and in the enrollment materials. There is more good news! o Only small changes to the plans and plan design from last year to this year. Page 4

5 An Assortment of Quality Benefit Options Medical & Pharmacy Voluntary Benefits & Discounts (Perkspot) Dental Life & Disability Vision Page 5

Your Medical Plan Options Medical plan options are provided by Blue Cross Blue Shield of Florida or United Healthcare. The carrier offered to you will depend on your location.

6 Your Medical Plan Options Medical plan options are provided by Blue Cross Blue Shield of Florida or United Healthcare. The carrier offered to you will depend on your location. PPO - A low annual deductible but higher paycheck premium contributions Consumer-directed health plans (CDHPs) - A higher annual deductible but lower paycheck premium contributions CDHPs can be paired with a Health Savings Account (HSA) SYKES will contribute $250 for each employee who has an open HSA account at time of enrollment. Additionally, SYKES will make matching contributions of up to another $250 for Employee Only coverage and up to $750 for Employee + Spouse, Employee + Child(ren) and Family coverage. Note: Please be aware that all medical plans offered by SYKES satisfy your obligation to have medical insurance as mandated by the ACA. * Note: Carrier is based on state of residence. Page 6

7 Highlights of Medical Plans $800 Plan $1,500 HDHP Plan With HSA $2,500 HDHP Plan With HSA Benefit In-Network In-Network In-Network Deductible Individual Family $800 $1,600 $1,500 $3,000 $2,500 $5,000 Plan Pays 80% after deductible 80% after deductible 70% after deductible Total Maximum Out-of-Pocket Individual $3,800 Family $7,600 Individual $5,200 Family $6,850* Individual $6,200 Family $6,850* Out-of-pocket Max: o A dollar amount set by the health plan that limits the amount of money you must pay for covered expenses during the plan year (January 1 December 31). After you reach this maximum, the plan pays most covered expenses incurred during the remainder of the calendar year at 100%. * Reduced from 2015 plan year. Please Refer to the Summary of Benefits for full plan details. Plan documents govern. Page 7 7

8 The Benefits of Health Savings Accounts (HSAs) With the CDHP and HSA, I m in control. Having three young children means we go to the doctor often throughout the year, so I was apprehensive about moving from the PPO to a CDHP. I had heard about the high deductible and wasn t sure how my out-of-pocket costs would look for the plan year. The lower premiums and tax advantages of the HSA made me take a second look at the CDHPs. My spouse and I did the math, and realized that we could set aside enough funds to cover our deductible (and save on taxes!). I use my HSA all the time now, especially the debit card. Karen, 43, Family Coverage HSAs have many advantages Triple tax advantage Tax-deductible. Contributions to the HSA are 100% deductible (up to the legal limit of $3,350 for an individual or $6,750 for a family) Tax-free. Withdrawals to pay qualified medical expenses, including dental and vision, are never taxed Investment income* is also tax-free. HSA money is yours to keep! Travels with you even if you change companies Can use for retirement * Requires a minimum HSA balance; contact the Mercer Marketplace for more information

Prescription Drugs Plan Highlights $800 Deductible Plan $1,500 Deductible Plan w/ HSA $2,500 Deductible Plan w/ HSA Retail Prescriptions Generic (Tier 1) 70% (min $10, max $20)* 80% 70% Preferred

9 Prescription Drugs Plan Highlights $800 Deductible Plan $1,500 Deductible Plan w/ HSA $2,500 Deductible Plan w/ HSA Retail Prescriptions Generic (Tier 1) 70% (min $10, max $20)* 80% 70% Preferred Brand Name (Tier 2) 70% (min $25, max $50)* 80% 70% Non-Preferred Brand Name (Tier 3) 55% (min $40, max $80) 80% 70% Mail Order Prescriptions Generic (Tier 1) 70% (min $25, max $50)* 80% 70% Preferred Brand Name (Tier 2) 70% (min $62.50, max $125)* 80% 70% Non-Preferred Brand Name (Tier 3) 55% (min $100, max $200)* 80% 70% * Deductible does not apply. Please refer to the Summary of Benefits for full plan details. Plan documents govern. SYKES will contribute $250 for each employee who has an open HSA account at time of enrollment. Additionally, SYKES will make matching contributions of up to another $250 for Employee Only coverage and up to $750 for Employee + Spouse, Employee + Child(ren) and Family coverage.. Page 9

com and on the right-hand navigation, click on Find a Dentist o Enter your search criteria (by state, miles, location, network, etc.

10 Dental Plan Highlights Administered by Delta Dental You pay a percentage of the cost for service; please visit www. for plan details. You may see any dentist but participating in the PPO network will save you money based on a negotiated rate Go to and on the right-hand navigation, click on Find a Dentist o Enter your search criteria (by state, miles, location, network, etc.) Maximum Benefit Per Calendar Year Annual deductible Standard Plan Enhanced Plan $1,500 per person/calendar year $2,000 per person/calendar year $50 per person / $150 per family each calendar year Preventive Services Plan pays 100%* Plan pays 100%* Basic services Plan pays 80% Plan pays 80% Major services Plan pays 50% Plan pays 50% Orthodontia Services Not covered Plan pays 50% Orthodontia Maximum Lifetime Not covered $1,500** * Deductible does not apply. ** Orthodontia coverage available for eligible children and adults. * NOTE: Some limitations, exclusions, and waiting \Please refer to the Summary of Benefits for full plan details. Plan documents govern.. s may apply. Please refer to the Summary of Benefits. Plan documents govern. Page 10

Vision - Plan Highlights Administered by EyeMed (www.eyemed.com) For more plan details, visit www.

11 Vision - Plan Highlights Administered by EyeMed ( For more plan details, visit www. Go to the EyeMed website to find a provider in your area (Click on Find a Provider ) STANDARD PLAN In-Network COPAY FREQUENCY Exam $10 1 per 12 months Lenses $25 1 per 12 months Contact Lens Fitting Not to exceed $55 1 per 12 months RETAIL ALLOWANCE FREQUENCY Frames Contact Lenses (instead of frames & lenses) Up to $130; 20% off any amount over Up to $130 1 per 24 months 1 per 12 months Please refer to the Summary of Benefits for full plan details. Plan documents govern.. * Note: Some limitations, exclusions, and waiting periods may apply. Please refer to the Summary of Benefits for full plan details. Plan documents govern. Page 11

12 Flexible Spending Accounts (FSAs) Health Care FSA Use this account to pay eligible out-of-pocket medical, dental, and vision expenses you incur during the 2016 calendar year You elect to contribute $5 each pay period up to $2,500 annually to your FSA (pre-tax) Use your Benefits debit card to pay your eligible expenses NOTE: You cannot have both a Healthcare FSA AND a Health Savings Account Dependent Care FSA Use this account to pay approved expenses you incur during the 2016 calendar year that relate to caring for a dependent (child or spouse) while you work Not to be used for your dependent s medical expenses You may elect to contribute $5 each pay period up to $5,000 annually to your FSA (pre-tax) Use your Benefits Debit Card to pay your eligible expenses Transportation FSA Reduce your commuting expenses by setting aside pre-tax money for qualified commuter and parking expenses that you incur while getting to work (train, bus, subway, ferry, etc.) Can save you 40% or more! The pre-tax maximum contribution for transit is $130 per month and $250 per month for parking. Helpful FSA Tip: Use it or Lose it! If you don t use all the funds in your account during a plan year, then you ll lose those funds, so you ll need to plan wisely. Page 12

13 Life and AD&D Insurance Basic Life & AD&D o Coverage underwritten by The Hartford ( o Coverage equals 1/X your salary up to a maximum of $500,000 Supplemental Life o Available for you, your spouse, domestic partner, dependent children, and domestic partner children o See your Benefits Guide or contact a Mercer Marketplace Benefits Counselor for more information Supplemental Accidental Death & Disability (AD&D) o Also available for you, your spouse, domestic partner, dependent children, and domestic partner children Evidence of Insurability (EOI) If Evidence of Insurability is required for enrollment into any of these plans you will be prompted for it during the enrollment process. Page 13

Voluntary Short-Term & Long-Term Disability Coverage by The Hartford (www.thehartford.

14 Voluntary Short-Term & Long-Term Disability Coverage by The Hartford ( Short-Term Disability (STD) Company-paid voluntary coverage that pays you a fixed dollar benefit while away from work for a short-term disability Coverage of 60% of your weekly earnings up to $1,500 per week Long-Term Disability (LTD) Company-paid voluntary coverage that pays you a fixed dollar benefit while away from work for a long-term disability Coverage of 40% of salary up to $5,000 per month o Additional 20% buy-up of your base earnings for a total of 60% of salary up to a maximum of $7,500 per month Evidence of Insurability (EOI) Evidence of Insurability may be required if you purchase additional long-term disability insurance. Page 14 14

Discounts) Identity ID Theft Theft Please note: Not all benefits are

15 Other Supplemental (Voluntary) Benefits Aflac plans Transit Flexible Spending Account Group Legal Pet Insurance Health Advocate Perkspot (Employee Discounts) Identity ID Theft Theft Please note: Not all benefits are effective January 1, Some benefits are not available in certain states

16 401(k) Retirement Plan Plan Highlights It s never too early or too late to start saving Enroll at the Principal ( Company match at 50% of your first 4% deferred, up to the yearly limit Includes after-tax Roth feature Like the traditional pre-tax 401(k) contribution, you elect a percentage of your annual income to save for retirement Roth contributions are deducted each pay period, post-tax Roth contributions are distributed from your 401(k) tax-tree, once you are 59-1/2 years old and have maintained your 401(k) for at least five years Eligibility You must be a SYKES employees You must be at least 21 You must have three months of service October 26,

How to Enroll in Benefits Online New for 2016: Live chat! Password Instructions: See next slide Password Issues? Call the Benefit Center at 1-855-543-4322 for support.

17 How to Enroll in Benefits Online New for 2016: Live chat! Password Instructions: See next slide Password Issues? Call the Benefit Center at for support. You must enroll either during the Annual Enrollment period (Oct. 22 Nov. 5), or if you are a new hire, during your benefits eligibility waiting period. Coverage takes effect: January 1 st for Annual Enrollment New hires become effective first of the month following 30 days

18 How to Enroll in Benefits Online Returning Enrollees to Mercer Marketplace: Username: Use the username you created in the past. If you have forgotten your username, please contact Mercer Marketplace at Password: Your password will be reset to your last name and the last four digits of your Social Security number (Example: Jones1234). First-Time Enrollees to Mercer Marketplace: Username and Password: You ll need your Social Security number, last name, and date of birth to identify yourself and then you will be prompted to select a unique username and password that you will use going forward. If you have any issues logging in, you can also click on the Can t access my account link or you may call the Mercer Marketplace Benefit Center at October 26,

19 How to Enroll in Benefits Online: (continued) 1. Once you have logged in, click Get Started 2. Review your personal and dependent information 3. Compare your plan options and enroll Review each benefit plan that is offered Enroll in those you would like and decline those you do not need 4. When you are finished, You should print your confirmation statement and save it You can make changes to your benefit elections until the enrollment period ends

Other Employee Services: Employee Assistance Program (EAP) An employee assistance program (EAP) is a program designed to assist you in resolving personal problems (such as marital, financial or

20 Other Employee Services: Employee Assistance Program (EAP) An employee assistance program (EAP) is a program designed to assist you in resolving personal problems (such as marital, financial or emotional problems; family issues; substance/alcohol abuse) that may be troubling you No cost to you Confidential counseling service offered 24x7 through ComPsych n.xhtml Company Code: COM589 Referrals for help with personal issues Other services FamilySource FinancialConnect LegalConnect

21 Smart Ways to Save Money on Healthcare Expenses Here are two easy ways you can save money on healthcare expenses: 1. In-network vs. out-of-network: Before you visit a doctor, dentist, provider, or facility, make sure that the person or facility is in-network, meaning he or she (or it) is part of your health plan. If you see an out-ofnetwork provider, your costs will be higher. You can check on this by calling the provider s office, or by looking online. Usually, it s safest to call. 2. Generic medications: Make sure that when you visit the pharmacy or call mail-order for your (or your family s prescriptions), you ask for the generic equivalent of the medication. Sometimes, however, generic will not be available October 26,

22 Get Answers to Your Benefits Questions Online: Go online to Phone: Contact licensed Benefits Counselors through the Benefit Center at October 5 - December 5, 2015 December 6 December 31, 2015 After January 1, 2016 Monday through Friday from 7:00 am - 10:00 pm EST Saturdays from 10:00 am - 2:00 pm EST (with exceptions on holidays) 7:00 am 10 pm EST, Monday through Friday Saturday and Sunday: Closed 7:00 am - 9:00 pm EST, Monday through Friday Saturday and Sunday: Closed

PRESENTATION FOR GROUP 2 EMPLOYEES OCTOBER 2016 SYKES 2017 BENEFITS ANNUAL ENROLLMENT

PRESENTATION FOR GROUP 2 EMPLOYEES OCTOBER 2016 SYKES 2017 BENEFITS ANNUAL ENROLLMENT WHAT THIS PRESENTATION COVERS Eligibility What s New for 2017 When and How to Enroll Medical Plans Dental Plan Vision