> From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at
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1 For more information By Phone Call the via ConnectOne: When prompted, enter your ConnectOne ID and PIN. If you don't have a ConnectOne PIN, follow the prompts to designate a PIN. Once you designate a PIN, you can use ConnectOne immediately. Representatives are available from 8 a.m. to 8 p.m. Eastern time (ET), Monday through Friday. > From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at > If you are hearing impaired and use a TDD in the United States: Call the Telecommunications Relay Service at 711. Then call ConnectOne as instructed above. > If you are hearing impaired and use a TDD in Puerto Rico: Call and then call ConnectOne as instructed above. Online Access Your Benefits Resources (YBR ) through the TotalComp@Citi website at available from the Citi intranet and the Internet. From the main page, click on Want to get somewhere fast and then select the Health and Insurance option that appears under Your Benefits Resources. You will then be linked to the Your Benefits Resources home page. Keep in mind that if you are an active employee and visit the TotalComp@Citi website from outside the Citi network, you ll need to use Multi-Factor Authentication (MFA) to view your benefits information. You ll be prompted to enter a one-time password that you ll receive by text message, automated voice call or by using a Remote Access SafeWord/Mobile Pass card. This process ensures that your personal data as an employee has the same level of security that applies to our banking customers. For more information on MFA, please visit the TotalComp@Citi website and click the MFA link on the login page. If you are no longer employed by Citi, you will need to visit the TotalComp@Citi website and access the appropriate link. You will be asked to provide the last 4 digits of your social security number as well as your date of birth and zip code. As a first time user, you will be prompted to create a user ID and password before setting up several security questions. Once completed, the computer will be registered and further attempts to log in will just require the user id and password you have created. Be Well Program Harris, Rothenberg International (HRI), owned by Humana (TDD) then Outside the United States, call collect to User ID: resources Password: for_you January 1, 2016 For more information 345
2 Beneficiary designations for: > Basic Life insurance, Basic AD&D insurance, Citigroup 401(k) Plan, Citibuilder 401(k) Plan for Puerto Rico, and Citigroup Pension Plan ConnectOne benefits menu, choose the "pension or retiree health & insurance or survivor support" option. > Group Universal Life (GUL) and Supplemental AD&D insurance MetLife Call MetLife at Benefits (health and insurance) COBRA coverage (Consolidated Omnibus Budget Reconciliation Act) Dental Plans Cigna Dental HMO (participants only) (pre-enrollment information) Dependent Day Care Spending Account (DCSA) Disability To report a disability or apply for a Family Medical Leave MetLife Preferred Dentist Program (PDP) MetLife ConnectOne benefits menu choose the "disability or FMLA-related absences" option, or; MetLife directly at General information Eligibility, enrollment, general information about health and welfare benefits, qualified changes in status, and continuing coverage after a termination of employment or while on a leave of absence Group Universal Life (GUL) MetLife For more information January 1, 2016
3 Health and insurance coverage verification for: > Child support > Medicaid or other premium assistance > Medicare > Social Security Administration > Etc. Health Care Spending Account (HCSA) Health Savings Account (HSA) Call ConnectOne at From the ConnectOne benefits menu, choose the "health Insurance > Basic Life > Basic Accidental Death and Dismemberment (AD&D) > Business Travel Accident/Medical Limited Purpose Health Care Spending Account (LPSA) Live Well at Citi Program Long-Term Care (LTC) insurance Health Advocate, RedBrick Health and medical carriers John Hancock Life Insurance Company (U.S.A.) Visit YBR through at Visit then Live Well at Citi (RedBrick) Visit at then click want to get somewhere fast then Live Well at Citi-RedBrick January 1, 2016 For more information 347
4 Medical (HMOs) Various sources Refer to the 2016 insured HMOs section Medical (non-hmo plans) Aetna (ChoicePlan 500, High Deductible Health Plan) (TDD) Anthem BlueCross BlueShield (ChoicePlan 500, High Deductible Health Plan) Oxford Health Plan (PPO plans in CT, NJ, and NY tristate area only) Prescription drug program (ChoicePlan 500, High Deductible Health Plan, and Oxford PPO) To refill an Express Scripts Home Delivery prescription using the automated system, for instructions on how your physician can fax your prescription to the Express Scripts Pharmacy, and to arrange credit card payment for all your Express Scripts Home Delivery pharmacy service orders Express Scripts (TDD) (participants only) For prior authorization Supplemental AD&D insurance MetLife at Transportation Reimbursement Incentive Program (TRIP) spending accounts, option, followed by the Vision Plan For Plan information and laser vision correction providers/arrangements Aetna Non-Members: Members: Workers Compensation Constitution State Services Co Work/Life Program Health Advocate , select option #2 (no password required) 348 For more information January 1, 2016
5 CITI ON-SITE MEDICAL CLINICS Jacksonville, FL Citicards Way Medical emergency number Tampa, FL Citibank Center, Bldg. C Medical emergency number 611 Jersey City, NJ 480 Washington Blvd., 8 th Floor Medical emergency number Warren, NJ 283 King George Road, Bldg. C Medical emergency number New York City 399 Park Ave., Level A/Zone 11, New York City Medical emergency number (5-HELP) 111 Wall St., 23 rd Floor, Zone 12, New York City Medical emergency number (6-HELP) 388 Greenwich St., 5 th Floor, New York City Medical emergency number One Court Square, 9 th Floor, Zone 7, Long Island City Medical emergency number (4-HELP) San Antonio, TX 100 Citibank Drive, Bldg CITI HEALTH AND FITNESS CENTERS Florida Citicards Way, Bldg. A, Jacksonville Citibank Center, Tampa Warren, NJ 283 King George Road January 1, 2016 For more information 349
6 CITI HEALTH AND FITNESS CENTERS New York City 388 Greenwich St., 5 th Floor, New York City One Court Square, 5 th Floor, Long Island City Getzville, NY 580 CrossPoint Pkwy Texas 100 Citibank Drive, San Antonio Las Colinas Blvd, Irving Blue Ash, OH 9997 Carver Road Meridian, ID 2200 South Cobalt Way Elk Grove Village, IL 50 Northwest Point Blvd Florence, KY 4600 Houston Road Hagerstown, MD Citicorp Drive Sioux Falls, SD 701 East 60 th St. N For more information January 1, 2016
Telephone number/website
For more information By Phone Call the via ConnectOne: 1-800-881-3938. When prompted, enter your user ID and PIN. If you don t have a ConnectOne PIN, follow the prompts to designate a PIN. Once you designate
Telephone number/website
For more information By Phone Call the via ConnectOne: 1-800-881-3938 > From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at 1-469-220-9600. > If you are hearing
For More Information
For More Information By Phone Call the via ConnectOne at 1 (800) 881-3938. When prompted, enter your ConnectOne ID and PIN. If you do not have a ConnectOne PIN, follow the prompts to designate a PIN. Once
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2016 Annual Enrollment November 4 November 20, 2015 Active Employees DOW U.S. BENEFITS WHAT S NEW FOR 2016 Helping You Thrive The most important element in our Company s success is you, the Human Element.