First Data 2017 Annual Enrollment Aon Active Health Exchange Plenty to Pick From make it yours

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1 First Data 2017 Annual Enrollment Aon Active Health Exchange Plenty to Pick From make it yours September 2016

2 First Data 2017 Annual Enrollment - Get Started Agenda What s Coming Up New Parental Leave Policy Annual Enrollment Aon Active Health Exchange Your Medical Options Make It Yours Your Benefit Resources website for enrollment Questions 2

3 What s Coming Up 3

4 Leading Edge Parental Leave Policy First Data understands the importance of new parent relationships and the financial resources it takes to be new parents. The new policy will provide significant financial support for all new parents. Primary Caregiver Leave 12 weeks of leave at full (100%) pay 8 weeks to be used consecutively 4 weeks can be used on a floating basis up to six months after birth/adoption; if medically necessary, floating 4 weeks can be used in 3 month period prior to delivery or adoption Secondary Caregiver Leave 2 weeks of leave at full (100%) pay Used anytime within six months of birth or adoption Eligibility Criteria All OAs with greater than one year full-time employment If both parents are First Data OAs one is eligible as primary caregiver and other eligible as secondary caregiver No requirement to use sick/vacation/personal time before parental leave is paid Parental leave runs concurrently with STD and FMLA time Effective for new leaves beginning January 1,

5 Annual Enrollment: October 24 to November 4, 2016 You must take action if you want: Medical coverage for 2017 Prescription drug coverage (included as part of medical coverage) To contribute to a Health Savings Account (HSA), if eligible, for 2017 To contribute to a Flexible Spending Account (Health Care or Day Care), if eligible, for 2017 Elect the Care$ Benefit, (if eligible), for 2017 Enroll an eligible spouse/domestic partner under your medical coverage Certify your tobacco-free status, if enrolling into medical coverage Review your other benefits and your beneficiary designations 5

6 What s Not Changing for 2017 Dental Vision Life Insurance AD&D Insurance Long-Term Disability Insurance Accounts Health Savings Accounts Flexible Spending Accounts (Health Care, Day Care, Care$ Benefit) Critical Illness & Critical Accident Insurance Legal Plan Employee Assistance Program Eligibility for Benefits Spousal/Domestic Partner Exclusion continues (Medical) Dependent Verification for new dependents (Medical, Dental, Vision) Coverage Tiers Employee Only Employee + Spouse Employee + Child(ren) Employee + Family HealthyFirst Incentives $550 Wellness Incentive $350 Tobacco Free or $250 Tobacco User Surcharge (Medical) 6

7 What Is Changing for 2017 Medical Coverage Choices Aon Active Health Exchange Five medical plan options (3 high deductible and 2 PPOs) Four to five insurance carrier options (national and regional carriers) Health Savings Account (HSA) contribution from First Data is ending but the funding is being used to directly reduce OA per paycheck contributions. This gives OAs the power to decide to put those dollars into the HSA or use as take home pay. Annual Medical Deductible is increasing for 2017 medical plans similar to the Standard and Enhanced plans. To keep our OAs whole First Data is decreasing 2017 medical plan paycheck contributions. More Owner-Associate Control you choose how to use the paycheck savings put the money into a 2017 HSA, buy-up to a richer plan or use it for other purposes New Online Tools Aon Active Health Exchange online shopping site for medical plan selection Make It Yours website pre-enrollment medical plan review and pricing 7

8 Introducing the Aon Active Health Exchange What is an Exchange? Online insurance marketplace where you will shop for medical coverage Offers you lots of medical coverage choice and competitive pricing Competitive marketplace that consists of suppliers and buyers. Exchange Overview video on the Make It Yours website 8

9 Why Change to the Aon Active Health Exchange? Health care costs remain one of the biggest expenses for both First Data and you. Aon s Aon Active Health Exchange Provides a Better Solution: More medical plan and carrier choices for you First Data can continue to help you pay for medical coverage Helps slow the trend of rising healthcare costs through free-market competition More predictable healthcare costs for the company 9

Aon Active Health Exchange Basics New Medical Coverage Options Five metallic medical coverage levels to choose from: Bronze, Bronze Plus, Silver, Gold, and Platinum New

Dean, Geisinger, UPMC Each insurance carrier offers the same five medical plans, however each carrier sets their own premium rates Carrier premiums vary by 22 regions across

10 Aon Active Health Exchange Basics New Medical Coverage Options Five metallic medical coverage levels to choose from: Bronze, Bronze Plus, Silver, Gold, and Platinum New Insurance Carrier Options Four or five insurance carriers to choose from: National: United Healthcare, Aetna, Cigna, Anthem (BCBS) Regional: Kaiser, Health Net, Group Health, Dean, Geisinger, UPMC Each insurance carrier offers the same five medical plans, however each carrier sets their own premium rates Carrier premiums vary by 22 regions across the country Provider network and pharmacy formulary varies by each insurance carrier Insurance carrier video on Make It Yours website Coverage level video on the Make It Yours website 10

11 Aon Active Health Exchange Basics Generous Company Contributions Contribution (or credit) from First Data to purchase medical coverage Credit does not change based on metallic level or insurance carrier Allows owner-associate to buy up or buy down to best fit need Owner-associate paycheck contribution based on metallic level, carrier, coverage tier, geography and salary band Owner-associate s earning under $85,000: 2016 payroll deduction for Standard plan is flat for the 2017 Bronze Plus plan adjustment for the eliminated company HSA deposit, and increased deductible lowers the 2017 cost for Bronze Plus, however you may need to switch carriers to get the lower rate Owner-associate s earning at/over $85,000: 2016 payroll contribution for Enhanced plan is flat for the 2017 Silver plan adjustment for the eliminated company HSA deposit, and increased deductible lowers the 2017 cost for Silver, however you may need to switch carriers to get the lower rate 11

12 Your Medical Options 12

Medical Coverage Levels KEY FEATURE BRONZE, BRONZE PLUS, AND SILVER GOLD PLATINUM Type of Coverage High-deductible health plan option PPO PPO Covers in-network Covers in- or out-of-network care and

13 Medical Coverage Levels KEY FEATURE BRONZE, BRONZE PLUS, AND SILVER GOLD PLATINUM Type of Coverage High-deductible health plan option PPO PPO Covers in-network Covers in- or out-of-network care and out-of-network care 1 Payroll Contributions Out-of-Pocket Costs Lower Higher Highest Higher Lower Lowest What You Pay for In-Network Prescription Drugs You pay 100% until you reach the deductible; then you pay coinsurance until you reach the out-ofpocket maximum Copays for all prescription drugs; no deductible Copays for all prescription drugs; no deductible HSA Yes No No 1 Some insurance carriers in CA, CO, DC, GA, MD, OR, VA, and WA cover in-network benefits only. See costs during Annual Enrollment on Your Benefits Resources at or go to now! Price video on the Make It Yours website 13

14 Choice of Medical Coverage Levels Aon Active Health Exchange Plan Name Plan Deductible (including Rx) Bronze Bronze Plus Silver Gold Platinum $3,000 / $6,000 $2,250 / $4,500 $1,500 / $3,000 $600 / $1,200 (Rx None) None Coinsurance 20% 20% 20% 20% 0% Out-of-Pocket Max (including Rx) $5,950 / $11,900 $3,575 / $7,150 $3,575 / $7,150 $3,500 / $7,000 $1,500 / $3,000 Participant Cost Sharing Primary Care / Specialist 20% 20% 20% $20 / $35 copay $20 / $35 copay Emergency Room 20% 20% 20% 20% $100 copay Hospital per Admission 20% 20% 20% 20% $250 copay Prescription Drugs Retail 20% 20% 20% $8 / $30 / $50 copays $4 / $20 / $40 copays Mail Order 20% 20% 20% 2.5x Retail 2.5x Retail Plan Type HSA-Eligible HSA-Eligible HSA-Eligible PPO PPO Family ded/oop Type Traditional True Family True Family Traditional Traditional Preventive care, such as routine physicals, immunizations, and screenings, is covered at 100%, subject to age and frequency limits, and with no deductible required. True family deductible means entire family deductible must be met before carrier will pay benefits for any covered family Member (there is no individual deductible ). Traditional deductible means once a covered family member meets the individual deductible, carrier will begin paying benefits for that family member. 14

15 Paycheck Contributions The Math Salary Band < than $40K $40K - $85K Standard to Bronze Plus Standard to Bronze Plus Monthly: Employee Only Family Employee Only Family 2016 and 2017 Payroll Contribution Rate Adjustment for HSA Company Deposit* Adjustment for Increased Deductible** 2017 Payroll Contribution Rate for Lowest Cost Carrier $93.08 $ $ $ ($41.66) ($83.33) ($25.00) ($50.00) ($20.83) ($41.67) ($20.83) ($41.67) $30.59 $ $58.24 $ *Elimination of the annual HSA company deposit: $500 employee only / $1,000 family for <$40K; $300 employee only/$600 family for $40K - $85K **Increase in annual deductible levels: $250 employee only / $500 family from Standard to Bronze Plus Paycheck contribution for similar plan option held flat to 2016 and then First Data provided adjustments for: Elimination of Health Savings Account (HSA) automatic contribution Increase in deductible Net increase in net take home pay if similar medical option with low cost carrier is selected Money in your pocket to contribute to HSA, buy-up coverage or spend your way 15

16 Paycheck Contributions The Math Salary Band $85,001k - $125k $125,001k - $200k Enhanced to Silver Enhanced to Silver Monthly: Employee Family Employee Family 2016 and 2017 Payroll Contribution Rate Adjustment for HSA Company Deposit* Adjustment for Increased Medical Deductible** 2017 Payroll Contribution Rate for Lowest Cost Carrier $ $ $ $ ($12.50) ($25.00) ($12.50) ($25.00) ($16.66) ($33.33) ($16.66) ($33.33) $ $ $ $ *Elimination of annual HSA company deposit: $150 employee only/ $300 family for $85,001K - $200K **Increase in annual deductible levels: $200 employee only / $400 family from Enhanced to Silver Paycheck contribution for similar plan option held flat to 2016 and then First Data provided adjustments for: Elimination of Health Savings Account (HSA) automatic contribution Increase in deductible Net increase in net take home pay if similar medical option with low cost carrier is selected Money in your pocket to contribute to HSA, buy-up coverage or spend your way 16

17 Pricing Exhibit < $40,000K Region: Plains (NE, CO, KS, MO) 2017 Contribution Rates EE Only Bronze Bronze Plus Silver Gold Platinum Aetna $ $ $ $ $ Anthem $ $ $ $ $1, Cigna $ $ $ $ $ United $ $ $ $ $ Kaiser $ $ $ $ $ EE Contribution $ $ Contribution Rates EE + Family Bronze Bronze Plus Silver Gold Platinum Aetna $ $ $ $1, $1, Anthem $ $ $2, $2, $3, Cigna $ $ $ $ $1, United $ $ $ $ $1, Kaiser $ $ $ $ $ EE Contribution $ $

18 Pricing Exhibit $40K - $85K Region: Plains (NE, CO, KS, MO) 2017 Contribution Rates EE Only Bronze Bronze Plus Silver Gold Platinum Aetna $ $ $ $ $ Anthem $ $ $ $ $1, Cigna $ $ $ $ $ United $ $ $ $ $ Kaiser $ $ $ $ $ EE Contribution $ $ Contribution Rates = EE + Family Bronze Bronze Plus Silver Gold Platinum Aetna $ $ $ $1, $1, Anthem $ $ $2, $3, $3, Cigna $ $ $ $1, $1, United $ $ $ $ $1, Kaiser $ $ $ $ $ EE Contribution $ $

19 Getting Ahead With an HSA A Refresher! If eligible, you can contribute to an Health Savings Accounts and use the money to help pay your deductibles, copays, and coinsurance. Or, pay for your expenses out of pocket and save your HSA funds for later. To be eligible, you must be: Enrolled in a Bronze, Bronze Plus, or Silver medical coverage level (high deductible health plans) Not enrolled in Medicare Not used veteran s administration (VA) medical benefits for a non-service connected disability during the prior three months Not claimed as a dependent on someone else s tax return Not covered by any other health insurance plan, such as a spouse s plan 19

20 Getting Ahead With an HSA A Refresher! Contributing to an HSA For 2017, pre-tax payroll contributions, up to $3,400 for individual coverage and $6,750 for covering you and your dependents Catch-up contributions up to $1,000/year if age 55 or older (or will reach age 55 during the plan year) Using your HSA Pay qualified expenses like deductibles, copays, and coinsurance Use your HSA debit card or pay cash and submit a reimbursement claim The funds in your HSA are yours to keep Manage your HSA account and check your balance at 20

21 Make It Yours 21

22 How to Prepare for Annual Enrollment You must participate in the Annual Enrollment process to have medical and prescription drug coverage in 2017, or you will default to no coverage Key Factors to Consider When Choosing a Medical Coverage Level: 1. Price what is my paycheck contribution? 2. Your doctors are they in the insurance carrier s network? 3. Your prescriptions how are my medications covered by the carrier? 4. Unique services 22

Lots of Pre-Enrollment Resources Available

800 telephone numbers Link to the Medical

required Carrier Preview Sites Learn about

23 Lots of Pre-Enrollment Resources Available Now! Make It Yours website: Watch videos Read medical plan details (Reference Guide) Read Frequently Asked Questions Visit carrier preview sites and 800 telephone numbers Link to the Medical Pricing Tool Medical Pricing Tool: Compare medical plan costs Review health plan comparison charts Case-sensitive access code required Carrier Preview Sites Learn about the carriers, ask them questions, look up providers and review their pharmacy formulary list 23

24 Pre-Enrollment Tools: Read the Reference Guide Details of all your First Data Health and Life benefit plans: Medical Dental Vision Life and Disability Health Savings Accounts/Flexible Savings Accounts Critical Illness and Accident Insurance Legal Plan 24

25 Take Action During Annual Enrollment Key dates and events to remember: October 3: Make It Yours website available ( Prepare yourself now so you are ready to Take Action! October 24: Annual Enrollment begins ( November 4: Annual Enrollment ends December 6: Use the Transition Worksheets and HSA User s Guide (for those enrolled in a Bronze, Bronze Plus, or Silver medical plan) available on the Make It Yours website December 31: New member ID cards from your insurance carrier have arrived at your home address (one card for medical and prescription drugs) January 1: Your medical coverage begins You must participate in the Annual Enrollment process to have medical and prescription drug coverage in 2017, or you will default to no coverage 25

Enrollment Decision Support Tools (within YBR) 1.

used to make a metallic level recommendation 2.

providers (doctors/hospitals) across carriers 3.

prescription medication is within a carrier s

option(s) available by each carrier offered

26 Enrollment Decision Support Tools (within YBR) 1. Decision Direct your answers to questions are used to make a metallic level recommendation 2. Doctors and Facilities search search for providers (doctors/hospitals) across carriers 3. Prescription Coverage determine whether a prescription medication is within a carrier s formulary and average wholesale price (when provided) 4. Health Plan Comparison Chart (HPCC) compare plan option(s) available by each carrier offered within your geographic area 5. Compare Coverage Levels side-by-side view of plan provisions across metallic levels 26

Enroll Through Your Benefits Resources Enroll between October 24 and November 4 Log on to www.firstdatabenefits.

27 Enroll Through Your Benefits Resources Enroll between October 24 and November 4 Log on to Click on the blue Your Benefits Resources box in the upper left corner to enroll and follow the prompts Same site, new user experience!! If You Don t Enroll No medical or prescription drug coverage No tobacco-free incentive but $250 tobacco surcharge No saving money through an HSA No saving money through an FSA No Care$ Benefit 27

Make Your Choices for 2017 Choose who you want to cover Choose your medical coverage level and insurance carrier If you enroll in a Bronze, Bronze Plus, or Silver medical option, you ll have the

28 Make Your Choices for 2017 Choose who you want to cover Choose your medical coverage level and insurance carrier If you enroll in a Bronze, Bronze Plus, or Silver medical option, you ll have the option to contribute to an HSA Review your other benefit elections (don t forget to certify tobacco-user status) Confirm your elections and submit Print your Successfully Completed page (for your records) 28

29 Annual Enrollment: October 24 to November 4, 2016 You must take action if you want: Medical coverage for 2017 Prescription drug coverage (included as part of medical coverage) To contribute to a Health Savings Account (HSA), if eligible, for 2017 To contribute to a Flexible Spending Account (Health Care or Day Care), if eligible, for 2017 Elect the Care$ Benefit, (if eligible), for 2017 Enroll an eligible spouse/domestic partner under your medical coverage Certify your tobacco-free status, if enrolling into medical coverage Review your other benefits and your beneficiary designations 29

If You Need Help Call First Data s Health and Life Help Desk at 1.800.965.2238 Representatives are available 8:00 a.m.

Pre-enrollment 800 toll free numbers at Make It Yours site Have a medical or prescription drug benefits issue starting January 1?

30 If You Need Help Call First Data s Health and Life Help Desk at Representatives are available 8:00 a.m. to 6:00 p.m. CT Call your medical insurance carrier They know their plans best They have final authority on claims, billing disputes, etc. Pre-enrollment 800 toll free numbers at Make It Yours site Have a medical or prescription drug benefits issue starting January 1? Connect with an advocate Available through First Data s Health and Life Help Desk at Representatives are available 8:00 a.m. to 6:00 p.m. CT Starting January 1, advocates provided by Aon can help you with resolving medical benefits issues Questions? Questions about your benefits? Check out the FAQs on the Make It Yours website You can contact the medical insurance carriers directly if you have questions about covered services 30

31 Questions? 31

32 Appendix 32

33 Benefit Plan Comparison Notable Highlights Provision Coverage (Bronze, Bronze Plus, Silver, Gold)* Fully Insured Aon Exchange Current First Data Medical Bariatric Surgery 80% covered after deductible Yes Not covered Applied Behavioral Analysis (Autism) Hearing Aids, Hearing Evaluations Treatment to Restore Fertility Gender Dysphoria (counseling, hormone replacement, surgery) 80% covered after deductible Yes Not covered 80% covered after deductible Yes Not covered 80% covered after deductible; limited to $15,000 medical lifetime maximum; fertility drugs limited to $5,000 Rx lifetime maximum. 80% covered after deductible; surgery limited to $75,000 medical lifetime maximum. Yes Yes ($5,000 medical lifetime limit; no Rx limit) Yes Yes (once per lifetime; no dollar limit) Prescription Drugs 90 day supply at retail (no mandatory mail order) Yes No (mail order is mandatory for 90 day supply) Prescription Drugs * Platinum covered; cost share based on place of service Deductible waived for preventive maintenance drugs (non-aca) No Yes (deductible is waived) 33

34 California Only: Medical Coverage Levels KEY FEATURE BRONZE, BRONZE PLUS, AND SILVER GOLD GOLD II PLATINUM Type of Coverage Payroll Contributions Out-of-Pocket Costs High-deductible option 1 PPO HMO PPO 2 Covers in- or out-of-network care Covers innetwork care only Lower Higher Higher Highest Higher Lower Lower Lowest Covers in-network care and limited benefits for outof-network care What You Pay for In-Network Prescription Drugs 100% up to the deductible; then coinsurance until you reach the out-of-pocket max Copays for all prescription drugs; no deductible Copays for all prescription drugs; no deductible Copays for all prescription drugs; no deductible HSA Yes No No No 1 Health Net (Northern California) and Kaiser Permanente cover in-network benefits only. 2 Cigna, Health Net, and Kaiser Permanente cover in-network benefits only. See costs during Annual Enrollment on Your Benefits Resources at or go to now! 34

2018 Benefits Buyer s Guide

2018 Benefits Buyer s Guide 2018 ANNUAL BENEFITS ENROLLMENT IS NOVEMBER 13 THROUGH DECEMBER 1, 2017 YOU MUST MAKE AN ELECTION THIS YEAR Learn more about the changes and a better way to shop for benefits