How the City of Prince George Uses Benchmarking to Continuously Improve its Water and Wastewater Utilities Kristy Brown

Transcription

1 How the City of Prince George Uses Benchmarking to Continuously Improve its Water and Wastewater Utilities Kristy Brown Asset Manager, City of Prince George Chris Lombard, P. Eng. MBA Asset Management Leader, the Americas Water, AECOM

2 Agenda 1. Introduction to Canadian NWWBI 2. Benchmarking Project in the Context of ISO 55001: How Do We Benchmark? 4. Continuous Improvement Examples Financial Sustainability Dashboard Performance Report To Council And Stakeholders 5. Conclusion 6. Q&A

3 Canadian National Water and Wastewater Benchmarking Initiative What is Benchmarking? A process to learn about one s own operations through data collection and performance graphing How well are we doing? How well do we compare? Are we producing value for money? How can we improve?

4 Canadian National Water and Wastewater Benchmarking Initiative Water Treatment Distribution Wastewater Collection Treatment Storm Water Drainage & retention 43 Participant Utilities

5 Benchmarking Project in the Context of ISO 55001:2014 and PDCA ISO 55001:2014 is the international standards for good asset management practices and it define asset management as the coordinated activities to realize value from assets Effective asset management involves coordinating plans and activities over the entire life cycle of an asset to maximise value and the ability to integrate asset management processes, activities and data ISO 55001: 2014

6 How Do We Benchmark? KPIs KPIs KPIs KPIs KPIs KPIs KPIs

7 The Seven Utility Goals Compete For Resources And Funding 1. Meet ALL service requirements with economic efficiency 2. Ensure service reliability 3. Provide adequate capacity 4. Ensure public health 5. Ensure a safe workplace 6. Protect the environment 7. Ensure customer satisfaction

8 How Do We Benchmark? O&M Costs Metering, Pump Stations, Linear Network Wages, Equipment, Energy. Cost of Main Break Repairs, Hydrant Maintenance, Pump Station Maintenance, Energy Consumed Capital Reinvestment & Reserves KPIs KPIs # of Blocked Service Connections # of Reported Overflows due to Capacity KPIs # of Main & Service Connection Breaks # of Valves cycled # of Hydrants Inspected / Torn Down Non-revenue water # of Pump Station Failures # of Boil-Water Advisory Days # of Days with Total Coliforms Turbidity KPIs KPIs # of Pump Station Failures # of Reported Sewer Overflows GHG emissions from Pump Stations # of Field Accidents # of Safety Training Hours # of Field Staff Retiring in 0 to 25 yrs # of Sick Days Taken Total Overtime Hours KPIs KPIs # of Customer Complaints (pressure, colour, odour, etc.) Response time for emergencies

9 How Do We Benchmark?

10 How Do We Benchmark?

11 How Do We Benchmark? Being part of a peer group of leading Canadian water and wastewater utilities to learn from, network with and share ideas on utility performance and continuous improvement Annual Benchmarking Workshop Project Website: Process Benchmarking Workshop on Pump Station Maintenance

12 How Do We Benchmark? PROCESS BENCHMARKING INITIATIVES FOCUSSED ON CONTINUOUS IMPROVEMENT Climate Change Adaptation Inflow & Infiltration Lab Services Water Loss Management Financial Sustainability How can we improve our utility? Frozen Water Services Maintenance Management - Treatment Plants Maintenance Management - Linear Networks Stormwater Management Metering Source Control Membrane Technology Treatment Biosolids Management Energy Management Water Distribution Water Demand Management Field Inspection Forms Water Treatment Optimization Labour Productivity Performance Report To Council And Stakeholders Wastewater Collection

13 Continuous Improvement Examples

14 Process Benchmarking Task Force of Financial Sustainability

15 Using Benchmarking Results to Inform Council Example from City of Prince George, BC. Sept 12 th, 2016

16 City of Prince George Asset Management Systems Framework

17 THE WASTEWATER COLLECTION SYSTEM

18 Meet Service Requirements with Economic Efficiency

19 Meet Service Requirements with Economic Efficiency

20 Protect the Environment

21 Have Satisfied and Informed Customers

22 Provide Reliable Service & Infrastructure

23 Provide a Safe & Productive Workplace

24 Demographics

25 Opportunities for Improvement I.e., need to increase preventive maintenance budgets

26 Preventive Maintenance 1

27 Preventive Maintenance 1 1

28 Preventive Maintenance The addition of a third vactor truck this year, will see improvements in the amount of sewer mains flushed and the reduction of the number of blocked sewers

29 Using Benchmarking Results to Inform Council Example from City of Prince George, BC. Sept 12th, 2016 The statistics are nice, especially that it is from outside our own bubble Councillor, City of Prince George, BC

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31 Questions? Contact Us: Chris Lombard, P. Eng. MBA Asset Management Leader, the Americas Water Kristy Brown Asset Manager, City of Prince George