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8 GENERAL TERM AND CONDITIONS ENTERPRISE RENT A CAR ICELAND ROADSIDE ASSITANCE 24/7 roadside assistance is available by calling MILEAGE All rentals include unlimited mileage. SMOKING Smoking is strictly prohibited in the rental vehicle. RENTAL PERIOD Minimum rental period is 24 hours. Grace period for drop-off is 60 minutes. TAX Value added tax (VAT) is 24% and is included in the price. CROSS BORDER TRAVEL Cross border travel is not allowed under any circumstances. TERRITORIAL RESTRICTIONS Mini, Economy, Compact, Intermediate & Full Size categories NOT allowed to be driven on F roads, Kjölur (road 35) and Kaldidalur (road 550). SUVs Allowed to be driven on F roads, Kjölur (road 35) and Kaldidalur (road 550). The driving of rental vehicles in prohibited areas is not covered by insurance. Driving on ice, unbridged rivers and streams, foreshores and other off-road terrains is also not covered by insurance. See this official regulation for an outline. CAR TYPES Enterprise, reserves the right to substitute the reserved vehicle with a similar vehicle in same vehicle group or in a higher vehicle group. DRIVING LICENSE The renter and each additional driver must be in possession and present a full valid driving license held for a minimum of one year at the day of rental. If renter's national driving license is not printed in Roman script (I.e. Arabic, Greek, Russian, Chinese, Japanese etc.) an International Driving Permit (IDP) or International Driving License (IDL) is required. A valid passport is requested at time of pick up. AGE RESTRICTIONS Passenger cars: Minimum age of a driver is 20 years of age as indicated by date of birth on the driving license and the driver must also have been in possession of a driving license for at least 1 year at the day of rental. SUVs: Minimum age of a driver is 25 years of age as indicated by date of birth on the driving license and the driver must also have been in possession of a driving license for at least 2 years at the day of rental. METHODS OF PAYMENT The renter is required to present a credit card for booking and renting a vehicle. All major international credit cards such as American Express, Mastercard, Visa, JCB and Diners Club are accepted. Prepaid cards or debit cards are not accepted. Prepaid bookings are charged as soon as the reservation is confirmed. - For information about cancellations please refer to cancellation policy. - For information about no shows please refer to no show policy. - Pay on arrival bookings are charged at the point of pick up.. BOOKING CHANGES Modifications to a booking can be made at any time. Differential amount is not refunded if the modification will lead to a lower rental cost. CANCELLATION POLICY Cancellation 48 hours before pickup will be refunded in full. Cancellation less than 48 hours before pickup will result in charge of rental days, for a maximum of two days. NO SHOW POLICY In case of no show the renter will be charged for the first 48 hours of the reservation. INSURANCES Please note: All insurances included in the rental contract will become void if: 1. An unauthorized driver has used the vehicle. 2. If the driver of the vehicle does not possess a valid driving license at a time of an event giving rise to a claim. 3. In case of consumption of alcohol or use of mind-altering drugs. Third Party Liability Insurances (TPL): All of our vehicles are covered by a mandatory Third Party Liability Insurance. This insurance compensates for damage caused by the rented vehicle to a Third Party. As per article 91 of the Icelandic Road Traffic Act No. 50/1987, 3rd party liability has an upper limit depending on the damage inflicted. In regards to bodily injury or death, the coverage can amount to ISK ,-, and in regards to damage of property the amount is ISK ,- per individual case. This insurance is mandatory and is included with all rentals of vehicles. Collision Damage Waiver (CDW): Collision Damage Waiver reduces the renter's financial responsibility to a fixed amount of the vehicle in case of damage or theft. If CDW is not included in the rental contract the renter will be held liable for the full value of the vehicle. If the renter accepts to include the CDW in the rental contract the renter can only be held responsible for a maximum amount as follows: ISK : Mini, Economy, Compact, Intermediate & Full Size categories. ISK : SUV categories.

9 Theft Protection (TP): Included in the Collision Damage Waiver. SUPER COLLISION DAMAGE WAIVER (SCDW): The renter can include a Super Collision Damage Waiver on the rental contract in order to reduce the financial responsibility even further. Super Collision Damage Waiver can only be added to the rental contract if Collision Damage has already been included on the rental contract. If the renter accepts to include the CDW and the SCDW in the rental contract the renter can only be held responsible for a maximum amount as follows: ISK : Mini, Economy, Compact, Intermediate & Full Size categories. ISK : SUV categories. SAND AND ASH PROTECTION (SAAP): Sand and Ash Protection reduces the renter's financial responsibility to a part of the vehicle in case of permanent damages on the rental vehicles paint caused by erosion or ash. If the renter accepts to include the SAAP in the rental contract the renter can only be held responsible for maximum amount as follows. ISK : Mini, Economy, Compact, Intermediate & Full Size categories. ISK : SUV categories. GRAVEL PROTECTION (GP): Gravel Protection fully eliminates the renter's financial responsibility in case of damages to the windscreen, headlights and paint work of the rental vehicle caused by gravel or rocks thrown from other vehicles when passing them. FEES OUT OF HOURS FEE Enterprise offices at BSI Bus Terminal are open from 8:00 18:00. Offices at the Keflavík International Airport (KEF) are open 24/7. Out of hours fee is ISK ONE-WAY RENTALS If the pickup location is not the same as the pick-up location, a one-way fee of ISK will be added. Drop off outside of the greater Reykjavik area or Keflavik will result in a fee of up to ISK CREDIT CARD INFORMATION Prior to handing a car over to a renter, Enterprise requires a valid major credit card in the renter s name. The credit card number and expiry date will be kept in a secure and encrypted location. This is done to ensure that unexpected and unreported costs for damages, traffic violations, parking fines and any other misuse of the car caused by the renter during the rental period is paid by the renter. SERVICE For picking up a damaged vehicle whereby the damage is the cause of the renter by the renter outside the greater Reykjavik area, a fee of ISK 200 is charged for each kilometer driven. With a minimum charge of ISK REFUELING CHARGE All vehicles have a tank full of fuel when rented and should be returned with a tank full of fuel. If the vehicle is not returned with a full a tank of fuel, a surcharge of ISK is charged plus the price of missing gas. EXTRAS Baby seat ISK per day. Child seat ISK per day. Booster seat ISK per day. GPS ISK per rental day. Luggage rack ISK per rental day. Additional driver ISK per rental. Refuelling charge ISK per rental. Prepaid fuel 10% discount from market price.