Privacy Policy. What information does Kaplan collect about you?

Transcription

1 Privacy Plicy Abut this Privacy Plicy Kaplan Australia Pty Limited, its subsidiaries and affiliates (cllectively referred t as "Kaplan") appreciate that privacy is imprtant t yu. Kaplan is cmmitted t handling persnal infrmatin in accrdance with the Australian Privacy Principles set ut in the Privacy Act 1988 (Cth). This Privacy Plicy applies t the cllectin, use and disclsure f persnal infrmatin by Kaplan and its schls and educatinal institutins including Kaplan Business Schl, Kaplan Prfessinal, Kaplan Internatinal English, Murdch Institute f Technlgy and the University f Adelaide Cllege. In this plicy "we" and "us" refers t Kaplan and "yu" refers t any persn abut whm we cllect persnal infrmatin. What infrmatin des Kaplan cllect abut yu? Students and clients When yu enrl in a curse r prgram f study Kaplan will cllect persnal infrmatin abut yu, such as yur name, address, cntact details (including yur phne number and address), date f birth, citizenship, educatinal histry and results, wrk histry (if relevant), emergency cntact details, details f yur parent(s) r guardian(s) (fr students wh are under 18 years f age at the time f enrlment), and credit card details. We may als cllect persnal infrmatin which is necessary fr particular prducts r services yu request frm us (fr example, when yu register fr testing r training with Kaplan). We will cllect persnal infrmatin during the curse f dealing with yu, fr example, as yu prgress thrugh a curse r prgram f study. We may cllect ther persnal infrmatin abut yu which is cnsidered sensitive infrmatin (fr example, infrmatin abut whether yu identify as Abriginal r Trres Strait Islander; infrmatin which may disclse yur racial r ethnic rigin (such as yur prficiency in languages ther than English); infrmatin abut yur health r a disability where this is relevant t accmmdating yur needs; and infrmatin that may disclse yur membership f a prfessinal r industry assciatin (such as when assessing yur eligibility fr curse credit r exemptin)). We may cllect gvernment related identifiers, such as yur tax file number, passprt number (if relevant), Cnfirmatin f Enrlment (COE) number (r equivalent), student cncessin number, and Cmmnwealth Higher Educatin Student Services Number (CHESSN) (r equivalent), which are necessary t verify yur identity, t cnfirm yur eligibility fr enrlment, r t assess r administer yur entitlement t financial assistance. Cllectin f yur persnal infrmatin may be required by law fr the purpse f reprting t Cmmnwealth, State and Territry gvernment agencies fr planning, evaluative, administrative and funding purpses. Cllectin f yur persnal infrmatin may als be required t assess yur entitlement t, and administer any entitlement t, financial assistance under Cmmnwealth prgrams fr supprting students such as FEE-HELP and VET FEE-HELP (where applicable). Persnal infrmatin which may be required by law t be cllected includes yur tax file number, visa details and passprt number (if relevant). Further infrmatin abut these purpses will be prvided t yu at the time f cllectin. We generally cllect persnal infrmatin directly frm yu. We may als cllect persnal infrmatin abut yu frm third parties, fr example: frm schls and ther educatinal institutins where necessary t verify qualificatins and curse credits fr enrlment and assessment purpses; frm rganisatins where yu may be cmpleting a wrk placement, internship r practical cmpnent f yur curse r prgram f study;

2 frm yur emplyer if yur curse r prgram f study is being supprted by them r incrprated int yur emplyment; details (if relevant), and details relating t yur wrking with children and plice checks, if yu are ffered a psitin at Kaplan. frm educatin agents; frm ther educatinal institutins and rganisatins that wrk with us recruiting ptential students int ur curses and prgrams f study; frm ther educatinal institutins and rganisatins that wrk in affiliatin r partnership with us t prvide, prmte, accredit r recgnise yur curse r prgram f study; During the curse f yur emplyment r engagement at Kaplan, we may cllect ther persnal infrmatin abut yu, including recrds f yur wrk perfrmance, medical certificates, natinality, membership f a prfessinal r industry assciatin (if applicable), trade unin membership (if applicable), infrmatin cncerning yur verseas health cver (if relevant) and infrmatin cncerning any disputes relating t yur emplyment r engagement. frm prfessinal assciatins f which yu are a member r seeking membership; r where we are retained by third parties t assist them with auditing and cmpliance prgrams (such as auditing and cmpliance prgrams cnducted fr financial planners). We als cllect persnal infrmatin abut yu frm third-parties fr the purpse f direct marketing f ur services. The use f yur persnal infrmatin fr direct marketing purpses is discussed belw. Where it is lawful t d s, we may mnitr and recrd yur cmmunicatins with us (including and telephne) fr security and dispute reslutin purpses. Emplyees, cntractrs and staff Kaplan will cllect certain persnal infrmatin abut yu, such as yur name, address, educatinal histry, wrk histry and cntact details (including yur phne number and address) when yu make an enquiry abut, r apply fr, a psitin with Kaplan. We will cllect persnal infrmatin abut yu frm third parties, such as yur referees, as part f ur assessment f yur suitability fr a psitin. In prviding cntact details fr yur referees, yu are cnsidered t have given yur cnsent t ur cllecting persnal infrmatin frm yur referees. Kaplan will cllect certain additinal persnal infrmatin abut yu, such as yur date f birth, tax file number, emergency cntact details, ABN (if relevant), bank accunt and superannuatin infrmatin, and visa, passprt and licence This Privacy Plicy des nt apply t emplyee recrds held by Kaplan relating t an emplyee r frmer emplyee f Kaplan. Other individuals Kaplan may cllect persnal infrmatin abut individuals wh are nt students r clients f Kaplan and its schls. This includes, fr example, individuals wh are enquiring abut prducts r services ffered by Kaplan r are dealing with Kaplan n a cmmercial basis (such as a supplier, cntractr r educatin agent). Kaplan will cllect persnal infrmatin abut yu including yur name, psitin, address, cntact details (including yur phne number and address), licence r registratin numbers (if relevant), ABN, bank details and ther infrmatin relevant t the capacity in which yu are dealing with Kaplan. Visitrs t ur website Peple can generally visit Kaplan websites withut revealing wh they are r prviding any persnal infrmatin. Kaplan will nt cllect any persnal infrmatin abut visitrs t Kaplan websites, except when such visitrs take steps t prvide persnal infrmatin t us (fr example, by lgging in t the website r when submitting an enquiry with yur cntact details). Infrmatin prvided thrugh Kaplan websites will be cllected, held, used and disclsed in accrdance with this Privacy Plicy. If yu prvide us with persnal infrmatin thrugh Kaplan websites, we may lg yur usage f Kaplan sites t assist us t make Kaplan

3 websites mre accessible and valuable t ur students and clients. The Kaplan website uses ckies. A ckie is a small text file stred n yur cmputer which assists in managing custmised settings f the website and delivering cntent. The Kaplan website uses first party and third party ckies tgether t serve advertisements based n yur visits t the website and third party websites. Kaplan uses third party services (including Ggle Analytics) t undertake demgraphic analysis f visitrs t ur website and t display advertisements n third-party websites. Yu can use the settings in yur brwser t cntrl hw yur brwser deals with ckies. Yu can cntrl the settings and/r pt ut f display advertisements using Ggle s Ad Settings ( The internet is nt always a secure methd f transmitting infrmatin. Whilst Kaplan takes reasnable steps t ensure that infrmatin it receives is maintained securely, it cannt ensure that cmmunicatins cnducted via the internet will be secure. Can yu deal with Kaplan annymusly? Yu have the ptin f nt identifying yurself, r using a pseudnym, when dealing with Kaplan (fr example, when making an enquiry). Hwever, it is generally nt practicable r lawful fr Kaplan t deal with yu annymusly r pseudnymusly n an nging basis (fr example, if yu wish t enrl in and cmplete a curse r prgram f study). If we d nt cllect persnal infrmatin abut yu, we may be unable t prvide yu with the services yu have asked us t prvide. Hw des Kaplan hld persnal infrmatin abut yu? Kaplan hlds persnal infrmatin abut yu in paper-based and electrnic recrds and systems. Persnal infrmatin may be cllected in paperbased dcuments and cnverted t electrnic frm fr strage (with the riginal paper-based dcuments either archived r securely destryed). Infrmatin held in paper-based frm is generally securely stred at the schl at which yu are enrlled r at the Kaplan head ffice in Sydney, Australia r in the case f archived recrds, at an external strage facility in Australia. Kaplan uses physical security and ther measures t ensure that persnal infrmatin is prtected frm misuse, interference and lss; and frm unauthrised access, mdificatin and disclsure. Infrmatin held in electrnic frm is generally held n servers cntrlled by Kaplan in Australia. Kaplan uses physical security, passwrd prtectin and ther measures t ensure that persnal infrmatin stred in electrnic frm is prtected frm misuse, interference and lss; and frm unauthrised access, mdificatin and disclsure. Why des Kaplan cllect and hld yur persnal infrmatin? Students and clients Kaplan cllects and hlds yur persnal infrmatin fr the purpse f prviding yu with the prducts, services r infrmatin yu have requested frm Kaplan and t manage and administer the prducts and services we prvide. Yur infrmatin may be held by Kaplan after yu have ceased t be a student r client t satisfy legal r regulatry recrd-keeping bligatins r, fr example, t enable Kaplan t cnfirm r verify yur participatin in r cmpletin f a curse r prgram. Other individuals Kaplan cllects persnal infrmatin abut individuals wh are nt students r clients f Kaplan and its schls fr the purpse fr which the infrmatin was prvided (fr example, t respnd t an enquiry r administer r manage a cmmercial arrangement between Kaplan and the individual).

4 Hw des Kaplan use and disclse my persnal infrmatin? Kaplan may use yur persnal infrmatin fr the purpses disclsed at the time f cllectin, r therwise as set ut in this Privacy Plicy. We will nt use yur persnal infrmatin fr any ther purpse withut first seeking yur cnsent, unless authrised r required by law. T cmply with ur legal and regulatry bligatins, including disclsure and reprting t Cmmnwealth, State and Territry gvernment agencies fr planning, evaluative, administrative and funding purpses. This includes: disclsure and reprting t Cmmnwealth and State gvernment agencies (including State Training Authrities) fr the purpse f administering entitlements t financial assistance under Cmmnwealth and State gvernment prgrams fr supprting students such as FEE-HELP, and VET FEE-HELP (where applicable); disclsure t gvernment agencies with respnsibility fr administering and regulating educatin and training prviders in Australia such as the Tertiary Educatin Quality Standards Agency (TEQSA), the Australian Skills Quality Authrity (ASQA) and the Tuitin Prtectin Service (TPS); disclsure t gvernment agencies r gvernment-appinted prviders with respnsibility fr reviewing and analysing student and ther stakehlder feedback, including thse administering the Quality Indicatrs fr Teaching and Learning (QILT); and disclsure t gvernment agencies with respnsibility fr administering immigratin and student visa arrangements (including disclsure f suspected breaches f student visa cnditins and statistical infrmatin requested in relatin t agent immigratin perfrmance). Generally we will nly use r disclse yur persnal infrmatin as fllws: T prvide the prducts, services r infrmatin yu have requested frm Kaplan, including fr the purpses f enrlling yu, assessing yur prgress, tracking yur attendance, prviding pastral care (if applicable), issuing yur results, and prviding certificates f cmpletin and testamurs, fr yur curse(s) and prgram(s) f study. We may als disclse yur infrmatin t third parties where they have been retained by Kaplan t assist us with functins such as the recruitment f students, prviding student supprt services (including student satisfactin surveys), the placement f students int internships, wrk experience r emplyment, prviding verseas student health cver t students (if applicable), prmting r recgnising Kaplan qualificatins, prviding hmestay accmmdatin fr students (if applicable), the administratin f cntracts r undertaking auditing r cmpliance prgrams fr us. T register yu fr, and administer, events, prmtins r cmpetitins. T verify t third parties wh make enquiries f us as t whether individuals have cmpleted a curse r prgram f study at ne f ur schls (fr example, where a ptential emplyer is verifying a qualificatin r claimed qualificatin r yu are enrlling in anther schl r educatinal institutin r yur curse r prgram f study is being supprted by yur emplyer r undertaken in cnjunctin with yur current emplyment r where a prfessinal assciatin f which yu are a member, r seeking membership, is verifying a qualificatin r claimed qualificatin). T assist us t make Kaplan sites, services and prducts mre accessible and valuable t ur students and clients. T keep yur parent(s) and/r guardian(s) infrmed f yur attendance, prgress and general well-being, if yu are under 18 years f age. T perfrm varius administrative r management functins including administering billing and debt recvery; training f staff and cntractrs and

5 managing their wrk perfrmance and career prgressin; quality assurance and evaluatin; maintenance and testing f infrmatin technlgy systems; btaining advice frm cnsultants and prfessinal advisers; and management f legal liabilities and claims (including liaising with legal representatives and insurers). Will yur persnal infrmatin be used fr direct marketing? Kaplan will use and disclse yur persnal infrmatin fr the purpse f direct marketing, including keeping yu infrmed f prducts and services and new develpments we cnsider may be f interest t yu. Yu may request that yu nt receive direct marketing cmmunicatins at any time by cntacting the Kaplan Privacy Officer at privacy@kaplan.edu.au r If we have cllected persnal infrmatin abut yu frm third parties, we will nly use that infrmatin fr direct marketing purpses with yur cnsent (unless an exceptin applies). If we use yur persnal infrmatin in this way, we will give yu the pprtunity in each direct marketing cmmunicatin t request nt t receive further direct marketing cmmunicatins. Will yur persnal infrmatin be disclsed t verseas recipients? Kaplan is likely t disclse persnal infrmatin t verseas recipients. Unless we have yur cnsent, r an exceptin under the Australian Privacy Principles applies, we will nly disclse yur persnal infrmatin t verseas recipients where we have taken reasnable steps t ensure that the verseas recipient des nt breach the Australian Privacy Principles in relatin t yur persnal infrmatin. The entities referred t as 'Kaplan' in this Privacy Plicy are subsidiaries f Kaplan, Inc. Kaplan, Inc., its subsidiaries and affiliates have peratins in Nrth America, the United Kingdm, Eurpe, Middle East, Africa, China, Hng Kng, Nrth East Asia, Suth East Asia, Singapre, Australia and New Zealand. In circumstances where yur infrmatin is disclsed t verseas recipients, thse recipients are likely t be lcated in cuntries in the regins in which Kaplan perates. Kaplan may disclse persnal infrmatin t a third party cntractr t prvide student supprt and administrative services. Hw can yu access r seek crrectin f yur persnal infrmatin? Generally, if yu are a student r client and have a simple enquiry abut yur persnal infrmatin (such as cnfirming yur current cntact details r cnfirming results frm yur curse r prgram) please cntact the Kaplan schl r educatinal institutin yu have enrlled with. Yu are entitled t access yur persnal infrmatin held by Kaplan n request. T request access t yur persnal infrmatin, please cntact the Kaplan Privacy Officer using the cntact details set ut belw. In limited circumstances, access t yur persnal infrmatin may be declined in accrdance with the Australian Privacy Principles. Yu will nt be charged fr making a request t access yur persnal infrmatin but yu may be charged fr the reasnable time and expense incurred in cmpiling infrmatin in respnse t yur request. Kaplan endeavurs t keep yur persnal infrmatin accurate, up-t-date and cmplete. Yu can assist us with this by letting us knw if yu ntice errrs r discrepancies in infrmatin we hld abut yu and letting us knw if yur details change. Hwever, if yu cnsider any persnal infrmatin we hld abut yu is inaccurate, ut-f-date, incmplete, irrelevant r misleading yu are entitled t request crrectin f the infrmatin. After receiving a request frm yu, we will take reasnable steps t crrect yur infrmatin. If yu wish t have yur persnal infrmatin remved frm ur recrds, yu may request that yur persnal infrmatin be deleted r destryed. It will nt always be pssible t cmply with yur request t delete r destry yur persnal infrmatin (fr example, recrds

6 f a curse r prgram f study yu have undertaken must be retained by Kaplan fr the perid(s) that are specified by applicable legislative and regulatry requirements). We may refuse yur request t access, crrect r delete yur persnal infrmatin in certain circumstances. If we d refuse yur request, we will prvide yu with a reasn fr ur decisin and, in the case f request fr crrectin, we will include a statement with yur persnal infrmatin abut the requested crrectin. What shuld yu d if yu have a cmplaint abut the handling f yur persnal infrmatin? If yu have any questins r cncerns abut this Privacy Plicy r hw yur persnal infrmatin has been handled by Kaplan, yu may cntact yur Kaplan schl r educatin institutin at any time. If yu have cntacted us and yur questin r cncern has nt been able t be reslved t yur satisfactin, yu may make a cmplaint t the Kaplan Privacy Officer using the cntact details set ut belw. We will cnsider and respnd t yur cmplaint within a reasnable perid. If yu are nt satisfied with ur respnse t a cmplaint, r yu cnsider that Kaplan may have breached the Australian Privacy Principles r the Privacy Act, yu are entitled t make a cmplaint t the Office f the Australian Infrmatin Cmmissiner. The Office f the Australian Infrmatin Cmmissiner can be cntacted by telephne n Full cntact details fr the Office f the Australian Infrmatin Cmmissiner can be fund nline at Hw are changes t this Privacy Plicy made? Kaplan may amend this Privacy Plicy frm time t time, with r withut ntice t yu. We recmmend that yu visit this website regularly t keep up t date with any changes.

7 Cntacting Kaplan The cntact details fr Kaplan are: Kaplan Privacy Officer Kaplan Australia Pty Limited Level 4, 45 Clarence Street SYDNEY NSW 2000 Telephne: Online: privacy@kaplan.edu.au Plicy Categry Crprate Dcument Owner General Cunsel Kaplan Australia Review Date Apprved by Authrised by Date Apprved General Cunsel Kaplan Australia GM Administratin and Cmmunicatins 17 May 2017 Change and Versin Cntrl Versin Authred by Brief Descriptin f the changes Date Apprved: 1.0 Quality & Standards Grup Updated t cver utsurce arrangement. August Legal, Regulatry and Cmpliance team Review and update t incrprate new cntracted service prvider functins, revised Grup structure and gvernment reprting fr quality imprvement and immigratin mnitring purpses. May Legal, Regulatry and Cmpliance team Review and update t incrprate disclsure fr gvernment reprting fr immigratin mnitring purpses, and a revised crprate grup structure. May 2017 Inserted versin cntrl