Air-Met Scientific Pty Ltd ACN Privacy Policy

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Delphia Chapman
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Air-Met Scientific Pty Ltd ACN 006 849 949 Privacy Plicy 1 Abut this privacy plicy This dcument sets ut the plicy f Air-Met Scientific Pty Ltd (ACN 006 849 949) ( we, us r ur ) relating t the privacy

1 Air-Met Scientific Pty Ltd ACN Privacy Plicy 1 Abut this privacy plicy This dcument sets ut the plicy f Air-Met Scientific Pty Ltd (ACN ) ( we, us r ur ) relating t the privacy f yur persnal infrmatin (Privacy Plicy). Air-Met Scientific Pty Ltd (ACN ) and its related entities (including, but nt limited t, Wint & Kidd Inc (CS ) are cmmitted t prtecting the privacy f the persnal infrmatin it cllects and receives. We are bund by the Australian Privacy Principles (APPs) cntained in the Privacy Act 1988 (Cth). This Privacy Plicy applies t all yur dealings with us whether at ne f ur divisin ffices, thrugh ur call centres, via ur websites r with ne f ur representatives. This Privacy Plicy seeks t explain: the kinds f persnal infrmatin that we cllect and hld; hw we cllect and hld yur persnal infrmatin; why we cllect, hld, use and disclse yur persnal infrmatin; hw yu may access and seek the crrectin f yur persnal infrmatin as held by us; hw yu may cmplain abut a breach f the APPs r a registered APP cde (if any) that we are bund by, and hw we will deal with such a cmplaint; and if we are likely t disclse yur persnal infrmatin t verseas recipients and the cuntries in which such recipients are likely t be lcated (if it is practicable t specify thse cuntries in this plicy). Yu accept this Privacy Plicy and expressly cnsent t ur cllectin, use and disclsure f yur persnal infrmatin as described in this Privacy Plicy by using ur website ( ur mbile applicatins, ur prducts and services r by ther cmmunicatins with us. 2 Yur Persnal Infrmatin We nly cllect persnal infrmatin (being infrmatin that identifies r culd reasnably identify an individual) where we cnsider it t be reasnably necessary fr ne r mre f ur business functins r activities, and will d s in accrdance with the APPs, including: when yu participate in a prmtin, cmpetitin, prmtinal activity, survey, market research, subscribe t ur mailing list r interact r fllw ur scial media pages; via ur ffices; when yu request a qute r place an rder with us; when yu apply fr a psitin with us; as yu navigate ur website; and via trade shws r ther events. The kinds f persnal infrmatin we may cllect frm yu will depend n what type f interactin yu have with us but may include: yur name, date f birth, age and ccupatin; yur pstal address, address, telephne number and fax number; previus rder infrmatin; yur IP address; insurance, credit card and ther banking details; and yur jb title & yur emplyer. 3 Yur Sensitive Infrmatin Sensitive infrmatin is infrmatin abut yu that reveals yur racial r ethnic rigin, plitical pinins, religius r philsphical beliefs r affiliatins, membership f a prfessinal r trade assciatin, membership f a trade unin, details f health, disability, sexual rientatin r criminal recrd. It is ur plicy t nly cllect yur sensitive infrmatin where it is reasnably necessary fr ur functins r activities and either yu have cnsented r we are required r authrised under law t d s. 4 Hw we cllect yur persnal infrmatin We will slicit yur persnal infrmatin by lawful and fair means directly frm yu unless it is unreasnable r impracticable t d s. We will cllect directly persnal infrmatin: ver the telephne; in writing (such as letters, faxes and s); n hard cpy frms (including registratin frms, cmpetitin entry frms and surveys); in persn (at jb interviews, meetings r seminars); r thrugh ur website (nline purchases, web frm submissin r participate in a live chat); electrnic systems such as applicatins; and We may cllect yur persnal infrmatin frm third parties including: yur legal representatives; direct marketing database prviders; the Australian Tax Office (ATO); the Australian Securities and Investment Cmmissin (ASIC); scial media; and public surces (phne directries, web pages, membership lists, prfessinal and trade assciatins, ASIC, bankruptcy r curt registry searches). 5 Unslicited persnal infrmatin Unslicited persnal infrmatin is persnal infrmatin we receive that we have taken n active steps t cllect (such as a jb applicatin sent t us by an individual n their wn initiative, rather than in respnse t an advertisement). WARNING: Only the cpy in the Quds sftware - Master Dcument List is cntrlled. T ensure that ther cpies are current, check their revisin number against the entry in that list. Revisin: 1 Page 1 f 5 Date: 28 January 2015

2 We may keep recrds f unslicited persnal infrmatin if the infrmatin is reasnably necessary fr ne r mre f ur functins r activities. If nt, it is ur plicy t destry the unslicited infrmatin r ensure that the infrmatin is deidentified, prvided it is lawful and reasnable t d s. 6 Using yur persnal infrmatin We cllect yur persnal infrmatin s that we can use it fr ur functins and activities and prvide prducts and services t yu, which include, amng ther things: prviding yu with qutes; prcessing rders yu place with us; prviding yu with r SMS cnfirmatin f yur rders, prviding yu with ur prducts and prcessing refunds where applicable; administering and respnding t yur enquiry r feedback abut ur prducts; cnducting, and allwing yu t participate in, a prmtin, cmpetitin, prmtinal activity, survey r market research; prmting and marketing current and future prducts and services t yu, infrming yu f upcming events and special prmtins and ffers and analysing ur prducts and services s as t imprve and develp new prducts and services; administering and cnducting traineeships; facilitating ur internal business peratins, including fulfilment f any legal and regulatry requirements; imprving the peratin r navigatin f ur websites; t prvide the prduct r service yu have requested r t answer yur inquiry; managing and running ur website; delivering r enhancing ur prducts and services; and any ther purpse directly related t ur wrk and fr which yu have prvided cnsent (where it is reasnably required by law). Our website requires subscriptins r registratins t use certain services, functins r cntent. Yu will knw what infrmatin is being cllected via these prcesses when yu cmplete the relevant frms and prvide the required details prir t submitting the applicatin. We will cllect data relating t any transactins yu carry ut via ur website and the fulfilment f yur rder. We may als use yur data t mnitr fr any unauthrised use f ur website, cntent r subscriptins t ur services. 7 Purpse f cllectin If we cllect persnal infrmatin fr a purpse (the primary purpse), we will nt use r disclse the infrmatin fr any ther purpse (the secndary purpse) unless: yu wuld have cnsented t the use r disclsure f the yur persnal infrmatin; r in relatin t the use r disclsure f yur persnal infrmatin: yu wuld reasnably expect us t use r disclse yur infrmatin fr the secndary purpse and the secndary purpse is directly related t the primary purpse (sensitive infrmatin) r related t the primary purpse (nt sensitive infrmatin); use r disclsure is required r authrised under Australian law r a curt/tribunal; a permitted situatin exists in relatin t ur use r disclsure f the infrmatin; a permitted health situatin exists in relatin t use r disclsure f the infrmatin; r we reasnably believes that the use r disclsure f the infrmatin is reasnably necessary fr ne r mre enfrcement related activities cnducted by, r n behalf f, an enfrcement bdy. If we use r disclse yur persnal infrmatin because we reasnably believe that the use r disclsure f yur infrmatin is reasnably necessary fr ne r mre enfrcement related activities cnducted by, r n behalf f, an enfrcement bdy, we will make a written nte f the use r disclsure. 8 D yu have t prvide persnal infrmatin? Yu can refuse t prvide persnal infrmatin. Hwever a refusal may mean that the service yu requested is nt prvided r membership will be refused r frfeited. 9 Sharing yur persnal infrmatin We may use and disclse persnal infrmatin fr related purpses t third parties. Types f rganisatins t whm we may disclse yur persnal infrmatin includes: gvernment bdies such as ATO, ASIC, Australian Prudential Regulatry Authrity and the plice r curts (as required by law); prfessinal r gvernment rganisatins; and ur cntracted service prviders including: infrmatin technlgy service prviders; marketing and cmmunicatins agencies; mailing huses, freight and curier services; printers & distributrs f marketing material; and external advisers (recruiters, auditrs & lawyers). We d nt prvide, rent, sell r exchange yur persnal infrmatin t third parties withut yur prir apprval. 10 Gvernment Identifiers We d nt adpt, use r disclse gvernment related identifiers (such as a Medicare number r driver's licence number) as ur wn identifier fr yu unless: it s required/authrised by law r curt/tribunal rder; it s reasnably necessary fr us t verify yur identity; it s reasnably necessary t fulfil ur bligatins; r we reasnably believes it is reasnably necessary fr ne r mre enfrcement related activities. WARNING: Only the cpy in the Quds sftware - Master Dcument List is cntrlled. T ensure that ther cpies are current, check their revisin number against the entry in that list. Revisin: 1 Page 2 f 5 Date: 28 January 2015

3 11 Ckies T imprve ur services, we smetimes cllect de-identified infrmatin frm web users. Althugh the infrmatin cllected des nt identify an individual, it des prvide us with useful statistics that permits us t analyse and imprve its web services. When yu visit ur website, a recrd f yur visit is lgged and the fllwing data is supplied by yur brwser: yur IP address and/r dmain name; yur perating system (type f brwser & platfrm); the date, time and length f yur visit; and the resurces yu accessed r dwnladed. We use this infrmatin t custmize infrmatin fr website visitrs and t cllect aggregated data fr the purpses f analysis, quality cntrl, administering and imprving the website. It is nt used fr any ther purpse. Aggregated data may be shared with third parties. Yu can stp yur brwser frm accepting new ckies r disable ckies altgether by changing yur brwser preferences. 12 Links t ther websites Links t third party websites that we d nt perate r cntrl are prvided fr yur cnvenience. We are nt respnsible fr the privacy r security practices f websites that are nt cvered by this Privacy Plicy. Third party websites shuld have their wn privacy and security plicies which we encurage yu t read befre supplying any persnal infrmatin t them. 13 Direct Marketing If we hld yur persnal infrmatin, we may use r disclse that infrmatin (ther than sensitive infrmatin) fr direct marketing if: we cllected the infrmatin frm yu; and yu wuld reasnably expect us t use r disclse the infrmatin fr that purpse; and we prvided yu with a simple way t pt ut f receiving direct marketing frm us; and yu have nt made such an pt ut request t us. We may als use r disclse yur persnal infrmatin (ther than sensitive infrmatin) fr direct marketing if: we cllected the infrmatin frm yu and yu wuldn t reasnably expect us t use r disclse the infrmatin fr that purpse r smene ther than yu; and either: yu have cnsented t the use r disclsure f the infrmatin fr that purpse; r it is impracticable t btain that cnsent; and we prvided yu with a simple way t pt ut f receiving direct marketing frm us; and in each direct marketing cmmunicatin with yu: we include a prminent statement that yu can request t pt ut; r we therwise draw yur attentin t the fact that yu can request t pt ut; and yu have nt made such a request t us. We can use r disclse yur sensitive infrmatin fr the purpse f direct marketing if yu have cnsented t the use r disclsure f that infrmatin fr direct marketing. We may als use r disclse yur persnal infrmatin fr direct marketing if: we are a cntracted service prvider fr a Cmmnwealth cntract; and we cllected yur infrmatin in rder t meet an bligatin under that cntract; and the use r disclsure is necessary t meet (directly r indirectly) such an bligatin. If we have cllected the persnal infrmatin that we used t send yu direct marketing material frm a third party, yu can ask us t ntify yu f its surce f infrmatin. It is ur plicy is t d s unless it is unreasnable r impracticable. 14 Hw t pt ut f direct marketing If we use r disclse yur persnal infrmatin fr the purpse f direct marketing, yu may request nt t receive direct marketing cmmunicatins frm us. If we use r disclse yur persnal infrmatin fr the purpse f facilitating direct marketing by ther rganisatins, yu may request that we d nt use r disclse yur infrmatin fr this purpse. We will give effect t yur request nt t receive direct marketing frm us r an entity facilitated by us free f charge within a reasnable time after the request is made. 15 Cllectin Ntices At r befre the time f cllectin f persnal infrmatin frm yu, r as sn as practicable afterwards, we will take reasnable steps t ntify yu r t therwise ensure that yu are aware f: ur cntact details; the fact that we cllect, r have cllected, yur persnal infrmatin and the circumstances f that cllectin (if cllected frm smene ther than yu); if the cllectin is required r authrised by law r a curt/tribunal rder; why the persnal infrmatin was cllected by us; the cnsequences t yu if we d nt cllect all r sme f yur persnal infrmatin; any ther entity, bdy r persn, r the types f any ther entities, bdies r persns, t which we usually disclse persnal infrmatin; if we are likely t disclse yur persnal infrmatin t verseas recipients and if s, the cuntries in which such recipients are likely t be lcated (if it is practicable t specify thse cuntries r t therwise make the individual aware f them); and WARNING: Only the cpy in the Quds sftware - Master Dcument List is cntrlled. T ensure that ther cpies are current, check their revisin number against the entry in that list. Revisin: 1 Page 3 f 5 Date: 28 January 2015

4 this privacy plicy and that it explains hw yu may access persnal infrmatin held by us and seek the crrectin f the infrmatin as well as hw yu may cmplain abut a breach f the APP, r a registered APP cde (if any) that we are bund by and hw we will deal with a cmplaint. We will generally include these matters in a cllectin ntice. Fr example, where persnal infrmatin is cllected n a paper r website frm, we will include a cllectin ntice, r a clear link t it, n the frm. Cllectin ntices may prvide mre specific infrmatin than this Privacy Plicy in relatin t particular cllectins f persnal infrmatin. The terms f this Privacy Plicy are subject t any specific prvisins cntained in cllectin ntices and in terms and cnditins f particular ffers, prducts and services. We encurage yu t read thse prvisins carefully. 16 Prtecting yur persnal infrmatin We stre infrmatin in different ways, including paper and electrnic frm. We take reasnable steps t prtect it frm misuse, interference, lss, unauthrised access, mdificatin r disclsure including: secure passwrd prtected databases fr strage; cnfidentiality requirements f staff; security fr access t ur systems including firewalls; servers kept at a secure lcatin with limited access; dcument strage security requirements; access cntrls fr ur building; limited the prvisin f persnal infrmatin t third parties and subject t guarantees abut use; and ur staff are trained t deal with the infrmatin. We cannt guarantee that persnal infrmatin will be prtected against unauthrized access r misuse and we d nt accept any liability fr the imprper actins f unauthrized third parties. We will retain yur persnal infrmatin fr as lng as necessary t fulfil ur bligatins t yu, t prtect ur legal interests, t cmply with an Australian law r as therwise stated t yu when we cllected yur persnal infrmatin. Once we are n lnger required t retain yur persnal infrmatin, we will take reasnable steps t destry yur persnal infrmatin r t ensure that yur persnal infrmatin is de-identified. 17 Disclsing yur persnal infrmatin verseas We may disclse yur persnal infrmatin t ther third party service prviders perating utside Australia wh wrk with us r ne f ur suppliers, agents, r partners. We may als stre yur persnal infrmatin n servers based verseas r in the clud r ther types f netwrked r electrnic strage. Befre disclsing yur persnal infrmatin t an verseas third party, we will take reasnable steps t ensure that the verseas recipient: des nt breach the APPs in relatin t yur persnal infrmatin; r the recipient is subject t a law, r binding scheme, that has the effect f prtecting yur persnal infrmatin in a way that is substantially similar t the way in which the APPs prtect the infrmatin. Persnal infrmatin may be disclsed by us t ur related entities and third parties in jurisdictins including the Philippines, United States f America, United Kingdm, France, Germany, Japan and New Zealand. T make it easy fr yu t deal with us and prvide yu with a mre persnal and cnsistent experience, we may exchange and cmbine persnal infrmatin with ur related entities fr the purpses described in this plicy. If yur persnal infrmatin is cllected using a dcument that references this plicy, yu are taken t cnsent t the disclsure, transfer, string r prcessing f yur persnal infrmatin utside f Australia. Yu acknwledge that by prviding such cnsent: we will nt be required t take steps as are reasnable in the circumstances t ensure that such third parties cmply with the APPs; if the verseas recipient breaches the APPs, we wn t be liable under the Act and yu wn t be able t seek redress under Act; the verseas recipient may nt be subject t any privacy law r principles similar t the APPs; yu may be unable t seek redress verseas; and the verseas recipient is subject t a freign law that culd cmpel the disclsure f persnal infrmatin t a third party, such as an verseas authrity. If yu withdraw cnsent, we will nt rely n this cnsent when dealing with yur infrmatin ging frward. 18 Annymity Yu have the ptin f nt identifying yurself r using a pseudnym when dealing with us prvided that is it lawful and practicable. We will try t accmmdate a request fr annymity if pssible. Hwever, yur right t annymity des nt apply in relatin t a matter if: we are required r authrised by r by law r a curt/tribunal rder t deal with individuals wh have identified themselves; r it is impracticable fr us t deal with individuals wh have nt identified themselves. It is ur plicy t enable yu t access ur website and make general phne queries withut having t identify yurself and t enable yu t respnd t ur surveys annymusly. In sme cases, if yu dn't prvide us with yur persnal infrmatin when requested, we may nt be able t respnd t yur request r prvide yu with prducts r services. WARNING: Only the cpy in the Quds sftware - Master Dcument List is cntrlled. T ensure that ther cpies are current, check their revisin number against the entry in that list. Revisin: 1 Page 4 f 5 Date: 28 January 2015

5 19 Accessing t yur persnal infrmatin Yu have the right, upn request, t access any f ur recrds cntaining yur persnal infrmatin. T request access t yur persnal infrmatin please cntact ur privacy fficer. We will respnd t yur request t access yur persnal infrmatin within a reasnable perid f time. On the basis that it is reasnable and practicable t d s, we will give yu access t the infrmatin requested. If we refuse yur request t access persnal infrmatin, we will prvide a written ntice setting ut the reasns fr the refusal & hw yu can cmplain abut the refusal. Reasns fr a refusal may include if it: pses a serius threat t the life, health r safety; wuld have an unreasnable impact n ther s privacy; is frivlus r vexatius r unlawful; relates t legal prceedings; wuld reveal ur intentins r prejudice negtiatins; is required r authrised by law r curt/tribunal rder; wuld be likely t prejudice enfrcement activities; r relates t cmmercially sensitive decisins. When yu make a request t access persnal infrmatin, we will require yu t prvide sme frm f identificatin (such as a driver's licence r passprt) s we can verify that yu are the persn t whm the infrmatin relates. 20 Help us keep yur persnal infrmatin accurate We will take reasnable steps t ensure ur recrds f persnal infrmatin are accurate, up t date and cmplete. The accuracy f infrmatin depends largely n the infrmatin yu prvide. If yu dn t give us all the persnal infrmatin we may require, r the persnal infrmatin prvided is inaccurate r incmplete, then the prducts, services and infrmatin we prvide may be affected. If yu think there is smething wrng with the infrmatin we hld abut yu please cntact ur privacy fficer t let us knw if there are any errrs and keep us up-t-date with any changes, and we will try t crrect yur persnal infrmatin. We will respnd t yur request t crrect yur persnal infrmatin free f charge and in a reasnable perid f time. If we refuse yur request, we will prvide yu with a written ntice setting ut the: reasns fr the refusal; and mechanisms available t cmplain abut the refusal. If we refuse t crrect yur persnal infrmatin, yu may request that we assciate yur infrmatin with a statement that the infrmatin is inaccurate, ut f date, incmplete, irrelevant r misleading. We will take reasnable steps t make the statement visible t users f yur persnal infrmatin. If we d crrect yur persnal infrmatin and we has previusly disclsed yur persnal infrmatin t a third party, upn yur request, we will ntify that third party f the crrectin unless it is impracticable r unlawful t d s. 21 Dealing with SPAM We will nt send yu any cmmercial electrnic messages (SMS r s) unless it is permitted by the Spam Act (fr example, we have yur express r inferred cnsent). Any cmmercial electrnic message that we send will identify us as the sender and will include relevant cntact details and an unsubscribe facility. If yu d nt wish t receive cmmercial electrnic messages frm us, please cntact the privacy fficer. 22 D nt call register We will nt call yu n a number listed n the D Nt Call Register unless it is permitted under the D Nt Call Register Act and related instruments. If yu d nt wish that we call yu n a particular number, please cntact the privacy fficer. 23 Reslving yur privacy issues If yu have any issues yu wish t discuss with us r if yu re cncerned abut hw we have cllected r managed yur persnal infrmatin please cntact the privacy fficer. Fr infrmatin abut privacy r if yur cncerns are nt reslved t yur satisfactin, yu may cntact the Office f the Australian Infrmatin Cmmissiner at and n Changes t this privacy plicy We may, frm time t time, review and update this privacy plicy t take accunt f new laws and changes t ur peratins. Changes t this Privacy Plicy will nt affect ur use f previusly prvided infrmatin. 25 Hw t access this privacy plicy A cpy f this Privacy Plicy is available n ur website. A printed cpy f the privacy plicy can be btained free f charge by cntacting ur Privacy Officer. 26 Our privacy fficer Our privacy fficer can be cntacted at: privacyfficer@airmet.cm.au Telephne: Fax: Pst: 7-11 Ceyln St, Nunawading VIC Last Updated: January 2015 WARNING: Only the cpy in the Quds sftware - Master Dcument List is cntrlled. T ensure that ther cpies are current, check their revisin number against the entry in that list. Revisin: 1 Page 5 f 5 Date: 28 January 2015

What credit related information do we collect and hold and how do we collect it?

What credit related information do we collect and hold and how do we collect it? In this Credit Reprting Plicy, ORIX, we, us and ur mean ORIX Australia Crpratin Limited and ur related cmpanies. Thse related cmpanies may als have their wn privacy r credit reprting plicies which set