Accessibility Plan and Policies for Equifax Canada

Transcription

1 Accessibility Plan and Plicies fr Equifax Canada This accessibility plan utlines the plicies and actins that Equifax will put in place t imprve pprtunities fr peple with disabilities. Statement f Cmmitment Equifax is cmmitted t treating all peple in a way that allws them t maintain their dignity and independence. We believe in integratin and equal pprtunity. We are cmmitted t meeting the needs f peple with disabilities in a timely manner, and will d s by preventing and remving barriers t accessibility and meeting accessibility requirements under the Accessibility fr Ontarians with Disabilities Act. Accessible Emergency Infrmatin Equifax is cmmitted t prviding the custmers and clients with publicly available emergency infrmatin in an accessible way upn request. We will als prvide emplyees with disabilities with individualized emergency respnse infrmatin when necessary. Training Equifax prvides training t emplyees, vlunteers and ther staff members n Ontari s accessibility laws and n the Human Rights Cde as it relates t peple with disabilities. Training will be prvided in a way that best suits the duties f emplyees, vlunteers and ther staff members. Equifax takes the fllwing steps t ensure emplyees are prvided with the training needed t meet Ontari s accessible laws since January 1, 2015: All emplyees will be trained. This training will be prvided t staff within 5 business days f the individual s hire date. Keep and maintain a recrd f the training prvided, including the dates that the training was prvided and the number f individuals t whm it was prvided; Ensure that training is prvided n any changes t the prescribed plicies n an nging basis. During 2017 all emplyees and cntractrs f Equifax Canada in Ontari were trained. Accessibility Plan and Plicies fr Equifax Canada Page 1 f 5 Last Mdified: December 2013 Revisin Date: Nvember 2017

2 Infrmatin and cmmunicatins Equifax is cmmitted t meeting the cmmunicatin needs f peple with disabilities. We will cnsult with peple with disabilities t determine their infrmatin and cmmunicatin needs. Equifax tk the fllwing steps t make all new websites and cntent n thse sites cnfrm with WCAG 2.0, Level A by January 1, 2014: Ensure develpment f any new websites meet AODA infrmatin and Cmmunicatin Standards and that partnering vendrs have necessary expertise with such technlgy; Partner with Crprate cmmunicatins and in cllabratin with ther functinal areas, prvide guidelines t all staff t ensure public dcuments and media are readily available in alternate accessible frmats Equifax tk the fllwing steps t make ensure existing feedback prcesses are accessible t peple with disabilities upn request by January 1, 2015: Custmers wh wish t prvide feedback n the way Equifax Canada C. prvides prducts and services t peple with disabilities can d s via , verbally at the Receptin area, by telephne r in writing. Cnsumer feedback is frwarded directly t the Cnsumer Relatins Manager fr handling. Cnsumers can expect t hear back within 10 business days. Equifax tk the fllwing steps t make sure all publicly available infrmatin is made accessible upn request by January 1, 2016: Ensure that existing and new prcesses fr receiving and respnding t feedback are accessible t persns with disabilities by prviding r arranging fr the prvisin f accessible frmats and cmmunicatin supprts, upn request and in a timely manner; Mre bradly, as a general principle where accessible frmats and cmmunicatin supprts fr persns with disabilities are requested: Prvide r arrange fr the prvisin f such accessible frmats and cmmunicatin supprts; Cnsult with the persn making the request t determine the suitability f the accessible frmat r cmmunicatin supprt; Prvide r arrange fr the prvisin f accessible frmats and cmmunicatin supprts in a timely manner that takes int a accunt the persn s accessibility needs due t disability, and at a cst n mre than the regular cst charged t ther persns; Ntify the public abut the availability f accessible frmats and cmmunicatin supprts. Accessibility Plan and Plicies fr Equifax Canada Page 2 f 5 Last Mdified: December 2013 Revisin Date: Nvember 2017

3 Equifax will take the fllwing steps t make all websites and cntent cnfrm with WCAG 2.0, Level AA by January 1, 2021: Ensure develpment f its next generatin digital platfrm fr public websites and infrmatin technlgy infrastructure meet AODA Infrmatin and Cmmunicatin Standards and that partnering vendrs have necessary expertise with such technlgy; Update dcuments and prcesses t utline rles and respnsibilities regarding cntent cmpliance fr new intranet sites; Partner with Crprate Cmmunicatins and, in cllabratin with perating divisins, prvide guidelines t all staff t ensure public dcuments and media are readily available in alternate accessible frmats; Emplyment Equifax is cmmitted t fair and accessible emplyment practices. We have taken the fllwing steps t ntify the public and staff that, when requested, Equifax will accmmdate peple with disabilities during the recruitment and assessment prcesses and when peple are hired: A review and, as necessary, mdificatin f existing recruitment plicies, prcedures and prcesses; Specifying that accmmdatin is available fr applicants with disabilities, n the website and n jb pstings; Ntify jb applicants, when they are individually selected t participate in a selectin prcess that accmmdatins are available upn request in relatin t the materials r prcesses t be used in the assessment/selectin prcess. When making ffers f emplyment, Equifax will ntify the successful applicant f its plicies fr accmmdating emplyees with disabilities. Equifax takes the fllwing steps t develp and put in place a prcess fr develping individual accmmdatin plans and return-t-wrk plicies fr emplyees that have been absent due t a disability: Review and assess the existing plicies t ensure that they include a prcess fr the develpment f dcumented individual accmmdatin plans fr emplyees with a disability, if such plans are required. Ensure that the prcess fr the develpment f dcumented individual accmmdatin plans includes the fllwing elements, in accrdance with the prvisins f the IASR: Include in the prcess the manner in which the emplyee requesting accmmdatin can participate in the develpment f the plan; Accessibility Plan and Plicies fr Equifax Canada Page 3 f 5 Last Mdified: December 2013 Revisin Date: Nvember 2017

4 Include in the prcess the means by which the emplyee is assessed n an individual basis; Include in the prcess the manner in which Equifax can request an evaluatin by an utside medical r ther expert, at Equifax s expense, t assist Equifax in determining if and hw accmmdatin can be achieved; Steps are in place t prtect the privacy f the emplyee s persnal infrmatin; Outline the frequency in which individual accmmdatin plans will be reviewed and updated and the manner in which this will be dne; Prvide the emplyee with the reasns fr the denial if an individual accmmdatin plan is denied; Include in the prcess the means f prviding the individual accmmdatin plan in a frmat that takes int accunt the emplyee s accessibility needs; If individual accmmdatin plans are established, ensure that they include: Individualized wrkplace emergency respnse infrmatin that is required; Any infrmatin regarding accessible frmats and cmmunicatin supprts that have been prvided fr r arranged, in rder t prvide the emplyee with: Infrmatin that is needed in rder t perfrm the emplyee s jb; Infrmatin that is generally available t emplyees in the wrkplace. Identify any ther accmmdatin that is t be prvided t the emplyee. Equifax ensures that the return t wrk prcess as set ut in its existing plicies utlines the steps Equifax will take t facilitate the emplyee s return t wrk after a disability-related absence, utlines the develpment f a written individualized return t wrk plan fr such emplyees, and requires the use f individual accmmdatin plans, as discussed abve, in the return t wrk prcess. We take the fllwing steps t ensure the accessibility needs f emplyees with disabilities needs are taken int accunt if Equifax is using perfrmance management, career develpment and redeplyment prcesses: Review, assess and, as necessary, mdify existing plicies, prcedures and practices t ensure cmpliance; Take the accessibility needs f emplyees with disabilities and, as applicable, their individualized accmmdatin plans, int accunt when: Assessing perfrmance Managing career develpment and advancement Accessibility Plan and Plicies fr Equifax Canada Page 4 f 5 Last Mdified: December 2013 Revisin Date: Nvember 2017

5 Redeplyment is required Review, assess and, as necessary, include in Perfrmance Management wrkshps, accessibility criteria; Take int accunt the accessibility needs f emplyees with disabilities when prviding career develpment and advancement t its emplyees with disabilities Take int accunt the accessibility needs f emplyees with disabilities when redeplying emplyees Design f Public Spaces While Equifax has n current plans t engage in new cnstructin r significant redevelpment f its facilities, Equifax will meet the Accessibility Standards fr the Design f Public Spaces when building r making majr mdificatins t any public spaces cvered by the Standards. Equifax has the fllwing prcedures in place t prevent service disruptins t its accessible parts f its public spaces. In the event f a service disruptin, we will ntify the public f the service disruptin and alternatives available. Accessibility Plan and Plicies fr Equifax Canada Page 5 f 5 Last Mdified: December 2013 Revisin Date: Nvember 2017