Duty Manager explains procedure using the first page of the Guide. Information for Team Members

Transcription

1 INTRODUCTION Customer with food/drink allergies advises Barista at the counter. Barista hands over to the duty Manager who uses the Product Nurtrition & Allergy Guide. Duty Manager explains procedure using the first page of the Guide. Customer chooses appropriate food/ drink and agrees the preparation process. Duty Manager prepares the food/ drink personally and serves customer. Please note that we cannot guarantee the absence of any allergen. As we use shared equipment in a busy environment, some products may not be suitable for those with severe allergies. Our menu constantly changes; please advise our Team every time you visit as we may be using substituted ingredients. Information for Customers Information for Team Members 8. Wash and dry your hands thoroughly. Costa always puts customers at the heart of everything we do and as the Nation s favourite coffee shop, we are committed to providing accurate information to help our customers make informed choices about the food and drink we offer. Allergens We know that allergic reactions can make some people very ill and indeed fatal in extreme cases. The information provided in this document to help our customers who are intolerant or allergic to food/drink make appropriate choices. We ask our Duty Managers to help our customers use this document however the final decision will always be that of you, the customer. The following columns detail our usual in-store procedures where customers have advised us of their allergy or intolerance before ordering food/drink. Pre-packed food and drink Sandwiches, bottled drinks, crisps, snacks etc. Allergen information is provided on the packaging labels. Once opened (for warming etc.), inevitably the food/drink will be exposed to other allergens in stores. Open food and drink Drinks made in store, unwrapped cakes etc. Allergen information is provided in this document. Please ensure that you have spoken to the Duty Manager who will inform you of any substitutions and the preparation methods and precautions used in store. If an allergy sufferer is provided with incorrect information about allergen or served the wrong food or drink, they could suffer a severe reaction, in extreme cases this can be fatal. Follow these instructions: 1. When a customer asks about ingredients, allergens, how food/drink is prepared or an allergy sufferer or parent makes you aware of a food allergy/intolerance advise and involve the Duty Manager immediately. 2. The Duty Manager must handle the rest of the order, preparation and service process personally. 3. Ask the customer to explain the food and/or ingredients they cannot eat and whether it is a lifethreatening allergy. 4. Refer to the Product Nutrition & Allergy Guide starting with these instructions and information contained on the first pages. 5. Help the customer to find the relevant information in the Guide to allow them to make an informed choice. 6. If the customer asks for further information try to obtain an accurate answer. If unsure, advise the customer that you are unsure. 7. Talk through with the customer the steps that you will take to prepare the food/drink explaining that shared equipment is used (such as steam arms, Merrychef etc.) Obtain the customer s confirmation that this is satisfactory. (Step 8 onwards). 9. Wash all the relevant equipment by using the dishwasher - wash these items on their own. Equipment may include tongs, chopping board, Merrychef liners, knives, stainless steel milk jugs, tray, crockery and cutlery for example. 10. Where necessary dry the items using blue roll. 11. Prepare the allergy sufferer s food/drink on its own; do not prepare other customers food/drink at the same time. 12. Serve immediately without delay by personally handing the customer the specially prepared food/drink. 13. If this procedure has not been followed from the outset or the food/drink becomes contaminated during the process, discard, then start again afresh. Tips The allergy sufferer will be the person best able to judge what food they can safely eat/drink. Our job is to ensure the information provided is accurate. If it is necessary to consult a manufacturer s label, show this to the customer.

2 CONTENTS KEY N means that the component is not part of the product as it is delivered by the supplier. Yes in a column entitled allergen(s) (e.g. wheat gluten) present indicates that the product contains that allergen & is therefore not suitable for a guest with an allergy or intolerance to it. C means that this component is present in the manufacturing site/factory/supply - chain & our suppliers believe there is a significant risk that this allergen could cross - contaminate the food. Yes / No in the column entitled suitable for Vegetarians/ Vegans details information supplied by the product manufacturer. It does not take into account the in - house storage/preparation methods where cross - contamination issues could render the information void. NOTES Allergy data detailed in the table has been derived from technical specifications obtained from the suppliers of the products. Please note that all food and drinks in store may experience allergen cross contamination. There is a high risk of this cross contamination in the panini press, drinks and any items on the open front counter. Gluten is a protein component of wheat, rye, barley & oats. When guests/coeliacs ask about gluten consult the relevant columns. Dairy includes all products containing milk or milk derivatives e.g. cheese, butter, yoghurt. The Treenuts/nuts column indicates the presence of the following; almonds, Brazils, cashews, hazelnuts, macadamias, pecans, pistachios, walnuts & their respective derivatives. The (If Present) column indicates which tree nut is present in the product. We have taken all reasonable steps to ensure that this table is accurate. Please note this data is accurate up until the point where the products enter the store. Once displayed/ heated the allergen status of the products is likely to change. Your statutory rights are not affected. CUSTOMISATION The drinks in the document show the allergy and nutrition for the drink as served, made to the standard recipe, using semi-skimmed milk, unless otherwise stated. If you wish to customise this drink by adding a different milk or milk alternative or adding syrups or changing a topping etc, please use the drinks extras page and also talk to your Costa Barista/Duty Manager about the drink recipe. Please note that all our drinks nutrition information has been calculated using published nutrition data and that dairy based drinks may be subject to some natural seasonal variation. Nutrition is calculated for Signature Roast Blend (caffeinated) made to brand standard. Information for decaffeinated coffee will be the same.

3 FOOD CAKES CARROT & WALNUT CAKE YES NO YES N N N C YES YES N N N N N N N N N YES Walnut TRIPLE CHOCOLATE MUFFIN YES NO YES C C C YES YES YES N N N N N N N N N C RASPBERRY AND WHITE CHOCOLATE MUFFIN YES NO YES C C C YES YES YES N N N YES N N N N N C LEMON TART YES NO YES N N N YES YES YES N N N YES C N C N N C BAKEWELL TART YES NO YES N N N C YES YES N N N YES C N C N N YES Almond CHOCOLATE TIFFIN YES NO YES N N N YES N YES N N N N N N N N N C RASPBERRY AND ALMOND BAKE YES NO YES N N N N YES YES N N N N N N N N N YES Almond BLUEBERRY MUFFIN YES NO YES C C YES C YES C N N N N N N N N N C GRANOLA SQUARE YES NO C N N YES N N YES N N N YES N N N N N YES Almond Pecan MILLIONAIRE SHORTBREAD YES NO YES N C C YES C YES N N N N N N N N N C CARAMEL CRISP YES NO YES C YES C YES C YES N N N N N N N N N C PORTUGESE CUSTARD TART (PASTEL DE NATA) YES NO YES N N N N YES YES N N N N N N N N N C BANANA AND PECAN LOAF YES NO YES C C C C YES YES N N N N C N N N N YES Pecan CINNAMON BRIOCHE BUN YES NO YES N C C YES YES YES N N N N N N N N N C CHOCOLATE CHUNK COOKIE YES NO YES N C C YES YES YES N N N N N N N N N C CHOCOLATE BROWNIE YES NO YES C C C YES YES YES N N N N N N N N N C STICKY TOFFEE & PECAN COOKIE YES YES YES N C C YES C C N N N N N N N N N YES Pecan LEMON MUFFIN YES NO YES N N YES C YES YES N N N N N N N N N C GINGERBREAD MUFFIN YES NO YES C C C C YES YES N N N N N N N N N C CLEMENTINE DRIZZLE LOAF CAKE YES NO YES N N N C YES YES N N N N N N N N N YES Pistachio MINCE PIES YES NO YES N N N C YES YES N N N YES C N N N N C PAUL THE PENGUIN CHOCOLATE CAKE YES NO YES N N N YES YES YES N N N YES N N N N N C JANUARY 2019

4 GINGERBREAD & STICKY TOFFEE WREATH CAKE YES NO YES C C C YES YES YES N N N C N N N N N C DOUBLE CHOCOLATE YULE LOG YES NO YES N YES N YES YES YES N N N N N N N N N C ORANGE & POLENTA YES NO C C C C C YES YES N N N N C N N N N YES COFFEE, WALNUT & PECAN CAKE YES NO YES N N N C YES YES N N N N N N N N N YES Pistachio, may contain traces of other nuts Pecan Walnut, may contain traces of other nuts SALTED CARAMEL MUFFIN YES NO YES C C C YES YES YES N N N N N N N N N C IMPULSE FRUITY FLAPJACK YES NO N N N YES N N YES N N N YES N N N N N C NUTTY FLAPJACK YES NO N N N YES N N YES N N N N N N N N N YES Almond CHOCOLATE BROWNIE (GLUTEN FREE) YES NO N N N N YES YES YES N N N N N N N N N YES Almond GINGER BISCUITS YES NO YES N N YES N N YES N N N N N N N N N C FRUIT & OAT BISCUITS YES NO YES N N YES N N YES N N N N N N N N N C MINI MUFFINS YES NO YES C C C YES YES YES N N N N N N N N N C MINI BAKEWELL TARTS (GLUTEN FREE) YES NO N N N N N YES N N N N YES N N N N N YES Almond WALKING GINGERBREAD YES NO YES N N N YES YES C N N N N C N N N N C MILLIONAIRE MALLOW BITES YES NO YES N C C YES YES YES N N N N N N N N N C CHOCOLATE CORNFLAKE CLUSTERS YES NO C N YES C YES C YES N N N N N N N N N C FRUITED PANETTONE YES NO YES N N N C YES YES N N N N N N N N N C CHOCOLATE CHIP PANETTONE YES NO YES N YES N YES YES YES N N N N N N N N N C ITALIAN BISCOTTI YES NO YES N N N C YES YES N N N N C N N N N YES Almond ALL BUTTER SCOTTISH SHORTBREAD BITES YES NO YES N C C C C YES N N N N N N N N N C NATURAL MIXED NUTS YES YES N N N N N N N N N N N C N N C N YES Almond Hazelnut Walnut Cashew MILK CHOCOLATE RAISINS YES NO N N N N YES N YES N N N N C N N C N C BAKED SALTED PRETZEL BITES YES NO YES N YES N N N YES N N N N C N N C N C

5 NATURALLY SWEET DRIED MANGO YES YES N N N N N N N N N N YES C N N C N C COSTA MILK CHOCOLATE BAR YES NO C C C C N N YES N N N N N N N N N C COSTA DARK CHOCOLATE BAR YES YES C C C C N N C N N N N N N N N N C HOPPING BUNNY GINGERBREAD YES NO YES N N N C YES C N N N N C N N N N C COLD SANDWICHES AND SALADS ROAST CHICKEN SALAD (GLUTEN FREE) NO NO N N N N N YES YES YES N N N N N YES N N N CHICKEN & BACON CAESAR WRAP NO NO YES N N N N YES YES N N N N N N YES N N N MOZZARELLA & SUN DRIED TOMATO PASTA SALAD YES NO YES N C N N N YES N N N N N N N N N N HAM & CHEESE SANDWICH NO NO YES N YES N N YES YES N N N N N N YES N N N ROAST CHICKEN SALAD SANDWICH NO NO YES N YES N N YES N N N N N N N N N N N EGG MAYONNAISE SANDWICH YES NO YES N YES YES N YES N N N N N N N N N N N TUNA & SWEETCORN SANDWICH NO NO YES C YES C C YES N YES N N N N N YES N N N CHICKEN & BACON SANDWICH NO NO YES C YES C C YES N N N N N N N YES N N N SOUPS, PANINIS, TOASTIES, HOT WRAPS AND TOASTED PRODUCTS BRITISH HAM & CHEESE PANINI NO NO YES N C N N N YES N N N N N N N N N N ITALIAN MOZZARELLA & TOMATO PANINI YES NO YES N C N N N YES N N N N N N N N N N TUNA MELT PANINI NO NO YES N C N C YES YES YES N N C N N YES N N N BRITISH HAM & CHEESE TOASTIE NO NO YES N N N N N YES N N N N N N N N N N CHEDDAR AND SLOW ROASTED TOMATO TOASTIE EMMENTHAL AND MUSHROOM TOASTIE BRITISH CHICKEN AND BACON TOASTIE WILTSHIRE HAM & MATURE CHEDDAR TOASTIE YES NO YES N N N N N YES N N N N N N N N N N YES NO YES N N N N N YES N N N N N N N N N N NO NO YES N N N N N YES N N N N N N N N N N NO NO YES N N N N N YES N N N N N N YES N N N ROAST CHICKEN FAJITA WRAP NO NO YES N N N N N YES N N N N N N N N N N TOMATO & BASIL SOUP YES YES N N N N N N N N N N N N YES N N N N JANUARY 2019

6 SCRAMBLED EGG & MUSHROOM MUFFIN YES NO YES C C C C YES YES N N N N N N N N N N SAUSAGE ROLL NO NO YES N N N N YES YES N N N N N N N N N N GOATS' CHEESE & GRILLED PEPPER FOCACCIA YES NO YES N C C N C YES N N N N N N N N N N BEEF CHILLI RICE POT NO NO N N N N N N N N N N N N N N N N N RED THAI CURRY POT YES YES N N N N N N N N N N N N N N N N N BRITISH CHICKEN, SPINACH & LENTIL SOUP NO NO N N N N N N N N N N N N YES N N N N BRITISH BACON & BRIE PANINI NO NO YES N C N C N YES N N N C N N N N N N MAC AND CHEESE YES NO YES N N N N YES YES N N N N N N YES N N N CHICKEN ARRABIATA PASTA NO NO YES N N N N N N N N N N N N N N N N BREAKFAST FRUIT POT YES YES N N N N N N N N N N N N N N N N N WHOLEGRAIN PORRIDGE - GLUTEN FREE YES NO N N N N N N YES N N N N N N N N N N INSTANT OAT PORRIDGE POT YES NO C C C YES N N YES N N N N N N N N N C SAUSAGE BAP NO NO YES N C N N YES YES N N N YES N N N N N N FRUIT TEACAKE (WITHOUT BUTTER) YES NO YES N N N C C YES N N N N C N C N N C BACON ROLL NO NO YES N C N N N YES N N N N N N N N N N BRITISH HAM & EMMENTHAL CROISSANT NO NO YES N N N N YES YES N N N N N N N N N N WHITE TOAST (WITHOUT BUTTER) YES NO YES N N N N C C N N N N N N N N N N FRUIT TOAST YES NO YES N N N N N C N N N N N N N N N N BROWN SEEDED TOAST YES NO YES YES YES YES N C C N N N N N N N N N N ORGANIC 0% FAT GREEK STYLE YOGHURT MAPLE GRANOLA & COCONUT SPRINKLE RASPBERRY COCONUT AND SEED SPRINKLE YES NO N N N N N N YES N N N N N N N N N N YES YES N N N YES N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N MIXED BERRY COMPOTE YES YES N N N N N N N N N N N N N N N N N CHEESE SCONE YES NO YES YES C C C YES YES N N N N C N N N N C

7 CHEESE TWIST YES NO YES C C C C YES YES N N N N C N N N N C KIDS FRUIT SNACK BOX NO NO YES N YES N C C YES N N N N N N N N N N ULTIMATE BREAKFAST WRAP NO NO YES N N N N YES YES N N N N N N YES N N N VEGGIE EGG POT YES NO C N N N N YES YES N N N N N N N N N N PASTRIES CROISSANT (60725) YES NO YES N N N C YES YES N N N N N N N N N C CHOCOLATE TWIST (60727) YES NO YES N N N YES YES YES N N N N N N N N N C PAIN AUX RAISINS (60728) YES NO YES N N N C YES YES N N N N N N N N N C CHOCOLATE TWIST (60079) YES NO YES C C C YES C YES N N N N N N N N N C BUTTER CROISSANT (60081) YES NO YES C C C C YES YES N N N N N N N N N C PAIN AUX RAISINS (60542) YES NO YES N N N C YES YES N N N N N N N N N C CUP CROISSANT WITH NUTELLA YES NO YES N N N YES YES YES N N N N N N N N N YES Hazelnut WHOLE FRUIT APPLE YES YES N N N N N N N N N N N N N N N N N BANANA YES YES N N N N N N N N N N N N N N N N N CLEMENTINE YES NO N N N N N N N N N N N N N N N N N FOOD EXTRAS SALT SACHETS YES YES N N N N N N N N N N N N N N N N N BLACK PEPPER SACHETS YES YES N N N N N N N N N N N N N N N N N NUTELLA PORTION YES NO N N N N YES N YES N N N N N N N N N YES Hazelnut SALTED BUTTER PORTION YES NO N N N N N N YES N N N N N N N N N N HP BROWN SAUCE SACHET YES NO N YES YES N N N N N N N N N N N N N N TOMATO KETCHUP SACHET YES NO N N N N N N N N N N N N YES N N N N MARMITE PORTION YES YES N N N N N N N N N N N N YES N N N N JANUARY 2019

8 TIPTREE STRAWBERRY JAM PORTION YES YES N N N N N N N N N N N N N N N N N TIPTREE MARMALADE PORTION YES YES N N N N N N N N N N N N N N N N N TIPTREE HONEY PORTION YES NO N N N N N N N N N N N N N N N N N LYLES MAPLE SYRUP SACHETS YES YES N N N N N N N N N N N N N N N N N PEANUT BUTTER YES YES N N N N N N N N N N N N N N YES N C Peanut SUNFLOWER SPREAD YES NO N N N N N N N N N N N N N N N N N CLOTTED CREAM YES NO N N N N N N YES N N N N N N N N N N STORES OF THE FUTURE NEW YORK CHEESECAKE YES NO YES N N YES N YES YES N N N N N N N N N N OPTIONAL HEDGEROW BERRY COMPOTE YES YES C N C C C N N N N N C N N N N N C TUNA & CUCUMBER BAGUETTE NO NO YES N N N N YES N YES N N N C N N N N C HAM & CHEDDAR CHEESE BAGUETTE MOZZERELLA AND TOMATO BAGUETTE NO NO YES N N N N YES YES N N N N C N N N N C YES NO YES N N N N YES YES N N N N C N N N N C COLESLAW SALAD YES NO N N N N N YES N N N N N N N N N N N QUICHE LORRAINE NO NO YES N N N N YES YES N N N N N N N N N N CHEESE, RED PEPPER & ONION QUICHE MOZZARELLA & TOMATO PIZZETTA FETA AND SWEET POTATO WITH HARISSA BASE PIZZETTA YES NO YES N N N N YES YES N N N N N N N N N N YES NO YES N YES N N C YES N N N N N N N N N N YES NO YES N YES N N C YES N N N N N N N N N N HALF BAGUETTE YES YES YES N N N N N N N N N N C N N N N C SALTED BUTTER PORTION YES NO N N N N N N YES N N N N N N N N N N POACHED EGG ADD-ON YES NO N N N N N YES N N N N N N N N N N N PLAIN BUTTER CROISSANT YES NO YES N N N C YES YES N N N N N N N N N C CHOCOLATE & HAZELNUT CROISSANT YES NO YES N N N YES YES YES N N N N N N N N N YES Hazelnut APPLE TART YES NO YES N N N N N N N N N YES N N N N N N HEDGEROW BERRY GRANOLA YOGURT YES NO YES N C YES C N YES N N N C N N N N N C

9 TRIAL POACHED EGGS YES NO N N N N N YES N N N N N N N N N N N BAKED BEANS YES YES N N N N N N N N N N N N N N N N N HOT DRINKS SIGNATURE ROAST ESPRESSO SIGNATURE ROAST ESPRESSO - SOLO YES YES N N N N N N N N N N N N N N N N N SIGNATURE ROAST ESPRESSO - YES YES N N N N N N N N N N N N N N N N N DOPIO WINTER BLEND ESPRESSO WINTER BLEND ESPRESSO - SOLO WINTER BLEND ESPRESSO - DOPIO DECAFFINATED ESPRESSO DECAFFEINATED ESPRESSO - SOLO DECAFFEINATED ESPRESSO - DOPIO RISTERETTO RISTERETTO - SOLO DRINK IN AND RISTERETTO - DOPIO DRINK IN AND MACCHIATO MACCHIATO- MADE WITH SEMI SKIMMED MILK- SOLO DRINK IN AND MACCHIATO- MADE WITH SKIMMED MILK- SOLO DRINK IN AND MACCHIATO- MADE WITH WHOLE MILK- SOLO MACCHIATO- MADE WITH LACTOFREE SEMI-SKIMMED- SOLO MACCHIATO- MADE WITH SOYA DRINK- YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C JANUARY 2019

10 MACCHIATO- MADE WITH COCONUT DRINK- MACCHIATO- MADE WITH ALMOND DRINK- CORTADO CORTADO- MADE WITH WHOLE MILK- DRINK IN CORTADO- MADE WITH WHOLE MILK- CORTADO- MADE WITH SEMI SKIMMED MILK- DRINK IN CORTADO- MADE WITH SEMI SKIMMED MILK- CORTADO- MADE WITH SKIMMED MILK- DRINK IN CORTADO- MADE WITH SKIMMED MILK- CORTADO- MADE WITH LACTOFREE SEMI-SKIMMED- DRINK IN CORTADO- MADE WITH LACTOFREE SEMI-SKIMMED- CORTADO- MADE WITH SOYA DRINK- DRINK IN CORTADO- MADE WITH SOYA DRINK- CORTADO- MADE WITH COCONUT DRINK- CORTADO- MADE WITH COCONUT DRINK- CORTADO- MADE WITH ALMOND DRINK- DRINK IN CORTADO- MADE WITH ALMOND DRINK- MOCHA CORTADO MOCHA CORTADO - MADE WITH WHOLE MILK - DRINK IN MOCHA CORTADO - MADE WITH WHOLE MILK - MOCHA CORTADO - MADE WITH SEMI SKIMMED MILK - DRINK IN MOCHA CORTADO - MADE WITH SEMI SKIMMED MILK - MOCHA CORTADO - MADE WITH SKIMMED MILK - DRINK IN MOCHA CORTADO - MADE WITH SKIMMED MILK - MOCHA CORTADO - MADE WITH LACTOFREE SEMI-SKIMMED - DRINK IN YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N N N N N N N N N N N N N YES Almond YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N

11 MOCHA CORTADO - MADE WITH LACTOFREE SEMI-SKIMMED - MOCHA CORTADO - MADE WITH SOYA DRINK - DRINK IN MOCHA CORTADO - MADE WITH SOYA DRINK - MOCHA CORTADO - MADE WITH COCONUT DRINK - DRINK IN MOCHA CORTADO - MADE WITH COCONUT DRINK - MOCHA CORTADO - MADE WITH ALMOND DRINK - DRINK IN MOCHA CORTADO - MADE WITH ALMOND DRINK - CARAMEL CORTADO CARAMEL CORTADO - MADE WITH WHOLE MILK - DRINK IN CARAMEL CORTADO - MADE WITH WHOLE MILK - CARAMEL CORTADO - MADE WITH SEMI SKIMMED MILK - DRINK IN CARAMEL CORTADO - MADE WITH SEMI SKIMMED MILK - CARAMEL CORTADO - MADE WITH SKIMMED MILK - DRINK IN CARAMEL CORTADO - MADE WITH SKIMMED MILK - CARAMEL CORTADO - MADE WITH LACTOFREE SEMI-SKIMMED - DRINK IN CARAMEL CORTADO - MADE WITH LACTOFREE SEMI-SKIMMED - CARAMEL CORTADO - MADE WITH SOYA DRINK - DRINK IN CARAMEL CORTADO - MADE WITH SOYA DRINK - CARAMEL CORTADO - MADE WITH COCONUT DRINK - DRINK IN CARAMEL CORTADO - MADE WITH COCONUT DRINK - CARAMEL CORTADO - MADE WITH ALMOND DRINK - DRINK IN CARAMEL CORTADO - MADE WITH ALMOND DRINK - YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N N N C N N N N N N N N N YES Almond YES NO N N N N N N C N N N N N N N N N YES Almond YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES NO N N N N C N YES N N N C N N N N N C YES YES N N N N YES N C N N N C N N N N N C YES YES N N N N YES N C N N N C N N N N N C YES YES N N N N YES N C N N N C N N N N N C YES YES N N N N YES N C N N N C N N N N N C YES YES N N N N C N C N N N C N N N N N YES Almond YES YES N N N N C N C N N N C N N N N N YES Almond JANUARY 2019

12 AMERICANO AMERICANO - MADE WITH NO MILK - PRIMO AMERICANO - MADE WITH NO MILK - MEDIO AMERICANO - MADE WITH NO MILK - MASSIMO HOUSE FILTER COFFEE YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N HOUSE FILTER COFFEE - PRIMO YES YES N N N N N N N N N N N N N N N N N HOUSE FILTER COFFEE - MEDIO YES YES N N N N N N N N N N N N N N N N N HOUSE FILTER COFFEE - MASSIMO YES YES N N N N N N N N N N N N N N N N N LATTE CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- PRIMO CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MASSIMO CAFFE LATTE- MADE WITH SKIMMED MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SKIMMED MILK- PRIMO CAFFE LATTE- MADE WITH SKIMMED MILK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH SKIMMED MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SKIMMED MILK- MASSIMO CAFFE LATTE- MADE WITH WHOLE MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH WHOLE MILK- PRIMO CAFFE LATTE- MADE WITH WHOLE MILK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH WHOLE MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH WHOLE MILK- MASSIMO YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N

13 CAFFE LATTE- MADE WITH LACTOFREE SEMI-SKIMMED- PRIMO DRINK IN CAFFE LATTE- MADE WITH LACTOFREE SEMI-SKIMMED- PRIMO CAFFE LATTE- MADE WITH LACTOFREE SEMI-SKIMMED- MEDIO CAFFE LATTE- MADE WITH LACTOFREE SEMI-SKIMMED- MASSIMO DRINK IN CAFFE LATTE- MADE WITH LACTOFREE SEMI-SKIMMED- MASSIMO CAFFE LATTE- MADE WITH SOYA DRINK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SOYA DRINK- PRIMO CAFFE LATTE- MADE WITH SOYA DRINK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH SOYA DRINK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SOYA DRINK- MASSIMO CAFFE LATTE- MADE WITH COCONUT DRINK- PRIMO DRINK IN CAFFE LATTE- MADE WITH COCONUT DRINK- PRIMO CAFFE LATTE- MADE WITH COCONUT DRINK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH COCONUT DRINK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH COCONUT DRINK- MASSIMO CAFFE LATTE- MADE WITH ALMOND DRINK- PRIMO DRINK IN CAFFE LATTE- MADE WITH ALMOND DRINK- PRIMO CAFFE LATTE- MADE WITH ALMOND DRINK- MEDIO DRINK IN AND CAFFE LATTE- MADE WITH ALMOND DRINK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH ALMOND DRINK- MASSIMO YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond JANUARY 2019

14 CAPPUCCINO CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - PRIMO DRINK IN YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - PRIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MEDIO DRINK IN YES NO N N N N N N YES N N N N N N N N N N AND CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MASSIMO DRINK IN YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MASSIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SKIMMED YES MILK - PRIMO DRINK IN NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SKIMMED YES MILK - PRIMO NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SKIMMED MILK - MEDIO DRINK IN AND YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SKIMMED YES MILK - MASSIMO DRINK IN NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SKIMMED YES MILK - MASSIMO NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH WHOLE MILK - PRIMO DRINK IN YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH WHOLE MILK - PRIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH WHOLE MILK - MEDIO DRINK IN AND YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH WHOLE MILK - MASSIMO DRINK IN YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH WHOLE MILK - MASSIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH LACTOFREE SEMI-SKIMMED - PRIMO YES NO N N N N N N YES N N N N N N N N N N DRINK IN CAPPUCCINO - MADE WITH LACTOFREE SEMI-SKIMMED - PRIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH LACTOFREE SEMI-SKIMMED - MEDIO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH LACTOFREE SEMI-SKIMMED - YES NO N N N N N N YES N N N N N N N N N N MASSIMO DRINK IN CAPPUCCINO - MADE WITH LACTOFREE DRINK - MASSIMO YES NO N N N N N N YES N N N N N N N N N N CAPPUCCINO - MADE WITH SOYA DRINK - PRIMO DRINK IN YES YES N N N N YES N C N N N N N N N N N N

15 CAPPUCCINO - MADE WITH SOYA DRINK - PRIMO YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH SOYA DRINK - MEDIO DRINK IN AND YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH SOYA DRINK - MASSIMO DRINK IN YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH SOYA DRINK - MASSIMO YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH COCONUT DRINK- PRIMO DRINK IN YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH COCONUT DRINK - PRIMO YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH COCONUT DRINK - MEDIO DRINK IN AND YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH COCONUT YES DRINK - MASSIMO DRINK IN YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH COCONUT DRINK - MASSIMO YES YES N N N N YES N C N N N N N N N N N C CAPPUCCINO - MADE WITH ALMOND DRINK - PRIMO DRINK IN YES YES N N N N N N C N N N N N N N N N YES Almond CAPPUCCINO - MADE WITH ALMOND DRINK - PRIMO YES YES N N N N N N C N N N N N N N N N YES Almond CAPPUCCINO - MADE WITH ALMOND DRINK - MEDIO DRINK IN AND YES YES N N N N N N C N N N N N N N N N YES Almond CAPPUCCINO - MADE WITH ALMOND DRINK - MASSIMO DRINK IN YES YES N N N N N N C N N N N N N N N N YES Almond CAPPUCCINO - MADE WITH ALMOND DRINK - MASSIMO YES YES N N N N N N C N N N N N N N N N YES Almond FLAT FAMILY FLAT BLACK FLAT BLACK - DRINK IN AND FLAT WHITE FLAT WHITE- MADE WITH WHOLE MILK- PRIMO DRINK IN FLAT WHITE- MADE WITH WHOLE MILK- PRIMO FLAT WHITE- MADE WITH SEMI SKIMMED MILK- PRIMO DRINK IN FLAT WHITE- MADE WITH SEMI SKIMMED MILK- PRIMO FLAT WHITE- MADE WITH SKIMMED MILK- PRIMO DRINK IN YES YES N N N N N N N N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N JANUARY 2019

16 FLAT WHITE- MADE WITH SKIMMED MILK- PRIMO FLAT WHITE- MADE WITH LACTOFREE SEMI-SKIMMED- PRIMO DRINK IN FLAT WHITE- MADE WITH LACTOFREE SEMI-SKIMMED- PRIMO FLAT WHITE- MADE WITH SOYA DRINK- PRIMO DRINK IN FLAT WHITE- MADE WITH SOYA DRINK- PRIMO FLAT WHITE- MADE WITH COCONUT DRINK- PRIMO DRINK IN FLAT WHITE- MADE WITH COCONUT DRINK- PRIMO FLAT WHITE- MADE WITH ALMOND DRINK- PRIMO DRINK IN FLAT WHITE- MADE WITH ALMOND DRINK- PRIMO FLAT MOCHA YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N N N N N N N N N N N N N YES Almond YES YES N N N N N N N N N N N N N N N N YES Almond FLAT MOCHA -SEMI- SKIMMED MILK - DRINK IN YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - SEMI-SKIMMED MILK - YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - SKIMMED MILK - DRINK IN YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - SKIMMED MILK - YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - WHOLE MILK - DRINK IN YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - WHOLE MILK - YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - MADE WITH LACTOFREE SEMI-SKIMMED - DRINK YES NO N N N N N N YES N N N N N N N N N N IN FLAT MOCHA - MADE WITH LACTOFREE SEMI-SKIMMED - YES NO N N N N N N YES N N N N N N N N N N FLAT MOCHA - SOYA DRINK - DRINK IN YES NO N N N N YES N C N N N N N N N N N C FLAT MOCHA - SOYA DRINK - YES NO N N N N YES N C N N N N N N N N N C FLAT MOCHA - COCONUT DRINK - DRINK IN YES NO N N N N YES N C N N N N N N N N N C FLAT MOCHA - COCONUT DRINK - YES NO N N N N YES N C N N N N N N N N N C FLAT MOCHA - MADE WITH ALMOND YES DRINK - DRINK IN NO N N N N N N C N N N N N N N N N YES Almond FLAT MOCHA - MADE WITH ALMOND YES DRINK - NO N N N N N N C N N N N N N N N N YES Almond