Duty Manager explains procedure using the first page of the Guide. Information for Team Members

Transcription

1 INTRODUCTION Customer with food/drink allergies advises Barista at the counter. Barista hands over to the duty Manager who uses the Product Nurtrition & Allergy Guide. Duty Manager explains procedure using the first page of the Guide. Customer chooses appropriate food/ drink and agrees the preparation process. Duty Manager prepares the food/ drink personally and serves customer. Please note that we cannot guarantee the absence of any allergen. As we use shared equipment in a busy environment, some products may not be suitable for those with severe allergies. Our menu constantly changes; please advise our Team every time you visit as we may be using substituted ingredients. Information for Customers Information for Team Members 8. Wash and dry your hands thoroughly. 9. Wash all the relevant equipment by using the dishwasher - wash these items on their own. Equipment may include tongs, chopping board, Merrychef liners, knives, stainless steel milk jugs, tray, crockery and cutlery for example. Costa always puts customers at the heart of everything we do and as the Nation s favourite coffee shop, we are committed to providing accurate information to help our customers make informed choices about the food and drink we offer. Allergens We know that allergic reactions can make some people very ill and indeed fatal in extreme cases. The information provided in this document to help our customers who are intolerant or allergic to food/drink make appropriate choices. We ask our Duty Managers to help our customers use this document however the final decision will always be that of you, the customer. The following columns detail our usual in-store procedures where customers have advised us of their allergy or intolerance before ordering food/drink. Pre-packed food and drink Sandwiches, bottled drinks, crisps, snacks etc. Allergen information is provided on the packaging labels. Once opened (for warming etc.), inevitably the food/drink will be exposed to other allergens in stores. Open food and drink If an allergy sufferer is provided with incorrect information about allergen or served the wrong food or drink, they could suffer a severe reaction, in extreme cases this can be fatal. Follow these instructions: 1. When a customer asks about ingredients, allergens, how food/drink is prepared or an allergy sufferer or parent makes you aware of a food allergy/intolerance advise and involve the Duty Manager immediately. 2. The Duty Manager must handle the rest of the order, preparation and service process personally. 3. Ask the customer to explain the food and/or ingredients they cannot eat and whether it is a lifethreatening allergy. 4. Refer to the Product Nutrition & Allergy Guide starting with these instructions and information contained on the first pages. 5. Help the customer to find the relevant information in the Guide to allow them to make an informed choice. 6. If the customer asks for further information try to obtain an accurate answer. If unsure, advise the customer that you are unsure. 10. Where necessary dry the items using blue roll. 11. Prepare the allergy sufferer s food/drink on its own; do not prepare other customers food/drink at the same time. 12. Serve immediately without delay by personally handing the customer the specially prepared food/ drink. 13. If this procedure has not been followed from the outset or the food/drink becomes contaminated during the process, discard, then start again afresh. Tips The allergy sufferer will be the person best able to judge what food they can safely eat/drink. Our job is to ensure the information provided is accurate. If it is necessary to consult a manufacturer s label, show this to the customer. Drinks made in store, unwrapped cakes etc. Allergen information is provided in this document. Please ensure that you have spoken to the Duty Manager who will inform you of any substitutions and the preparation methods and precautions used in store. 7. Talk through with the customer the steps that you will take to prepare the food/drink explaining that shared equipment is used (such as steam arms, Merrychef etc.) Obtain the customer s confirmation that this is satisfactory. (Step 8 onwards). CC0918FIRGUIDE CC0918FIRGUIDE.indd 1 31/07/ :01

2 CC0918FIRGUIDE.indd 2 31/07/ :01

3 SEPTEMBER FOOD Cakes Layered Carrot Cake YES NO YES N N N C YES YES N N N N N N N N N YES Walnut Triple Chocolate Muffin YES NO YES C C C YES YES YES N N N C N N N N N C Raspberry And White Chocolate Muffin YES NO YES C C C YES YES YES N N N YES N N N N N C Salted Caramel Muffin YES NO YES C C C YES YES YES N N N C N N N N N C Lemon Tart YES NO YES N N N YES YES YES N N N YES C N C N N C Cherry Bakewell Tart YES NO YES N N N C YES YES N N N YES C N C N N YES Almond Chocolate Tiffin YES NO YES N N N YES N YES N N N N N N N N N C Raspberry And Almond Bake YES NO YES N N N N YES YES N N N N N N N N N YES Almond Blueberry Muffin YES NO YES N C YES C YES C N N N N N N N N N C Granola Square YES NO N N N YES C N YES N N N YES N N N N N YES Almonds and Pecans Millionaire Shortbread YES NO YES N C C YES C YES N N N N N N N N N C Chocolate Brownie YES NO C C C C YES YES YES N N N N N N N N N C Caramel Crisp YES NO YES C YES C YES C YES N N N N N N N N N C Vegan Oaty Jam Bake YES YES YES N N YES C C C N N N N N N N N N YES Almonds Caramel Latte Loaf Cake YES NO YES N N N YES YES YES N N N YES C N C N N C Rhubarb and Ginger mini almond cake YES NO YES N C C YES YES YES N N N N N N N N N YES Almonds Blackcurrant mini almond cake YES NO YES N C C YES YES YES N N N N N N N N N YES Almonds Fruit Scone YES NO YES N N N C YES YES N N N N N N N N N N Portugese Custard Tart (Pastel de Nata) YES NO YES N N N N YES YES N N N N N N N N N N Banana and pecan loaf YES NO YES C C C C YES YES N N N N C N N N N YES Pecan Raspberry & Blackcurrant Ripple Cake YES NO YES N N N C YES YES N N N N C N C N N C Cinnamon Brioche Bun YES NO YES N C N C YES YES N N N N N N N N N C CC0918FIRGUIDE CC0918FIRGUIDE.indd 3 31/07/ :01

4 Triple Chocolate Cookie YES NO YES N N C YES YES YES N N N N N N N N N C Chocolate Chunk Cookie YES NO YES N C C YES YES YES N N N N N N N N N C Lemon Drizzle Loaf Cake YES NO YES N N N C YES YES N N N N C N C N N C Jumble Berry Loaf Cake YES NO YES YES YES YES C YES YES N N N N C N N N N YES Almond, pecan Chocolate Brownie YES NO YES N N N YES YES YES N N N N N N N N N C Vegan Sticky Toffee & Pecan Cookie YES YES YES N N C YES C C N N N N N N N N N YES Pecans (may contain traces of other nuts) Lemon Muffin YES NO YES N C YES YES YES YES N N N YES N N N N N C Seriously Chocolate Cake YES NO YES N N N YES YES YES N N N YES N N N N N C Gingerbread Muffin YES NO YES C C C C YES YES N N N N N N N N N C Impulse Mini Shortbread Bites YES NO YES C C C C C YES N N N C C N N N N C Fruity Flapjack YES NO N N N YES N N YES N N N YES N N N N N C Nutty Flapjack YES NO N N N YES N N YES N N N N N N N N N YES Almond, Hazelnut, Pecan Chocolate Brownie (Gluten Free) YES NO N N N N YES YES YES N N N N N N N N N YES Almond Ginger Biscuits YES NO YES N N YES N N YES N N N N N N N N N C Fruit & Oat Biscuits YES NO YES N N YES N N YES N N N N N N N N N C Almond Biscotti YES NO YES N N N N YES YES N N N N N N N N N YES Almond Chilli And Lime Mix YES YES YES N N N YES N N N N N N C N N C N YES Almond Fruit And Nut Mix YES YES N N N N N N N N N N N C N N C N YES Almond, Cashew, Walnut Mini Muffins YES NO YES C C C YES YES YES N N N N N N N N N C Gingerbread Barista Biscuit YES NO YES N N N C YES C N N N N N N N N N C Dried Mango YES YES N N N N N N N N N N N C N N C N C Mini Bakewell Tarts (Gluten Free) YES NO N N N N N YES N N N N YES N N N N N YES Almonds Walking Gingerbread YES NO YES N N N YES YES C N N N N C N N N N C CC0918FIRGUIDE.indd 4 31/07/ :01

5 Millionaire Mallow Bites YES NO YES N C C YES YES YES N N N N N N N N N C Chocolate Cornflake Clusters YES NO C N YES C YES C YES N N N N N N N N N C Fruited Panettone YES NO YES N N N C YES YES N N N N N N N N N C Chocolate Chip Panettone YES NO YES N YES N YES YES YES N N N N N N N N N C Italian Biscotti YES NO YES N N N C YES YES N N N N C N N N N C Almonds All Butter Scottish Shortbread Bites YES NO YES N C C C C YES N N N N N N N N N C Gluten Free Vegan Mince Tart* YES YES N N N N N N N N N N N N N N N N YES Almonds Gluten Free Vegan Iced Fruit Slice* YES YES N N N N N N N N N N YES N N N N N YES Almonds *Launching on the 4th of October Cold Sandwiches and Salads Smoked Salmon & Cream Cheese NO NO YES C YES YES N N YES YES N N N N N N N N N Roast Chicken Salad Sandwich NO NO YES C YES C C YES N N N N N N N YES N N N Free Range Egg YES NO YES N YES YES N YES N N N N N N N N N N N BLT NO NO YES N YES N N YES YES N N N N N N N N N N Tuna Nicoise Salad NO NO N N N N N YES N YES N N N N N YES N N N Roast Chicken Salad (Gluten Free) NO NO N N N N N YES YES YES N N N N N YES N N N Chicken & Bacon Caesar Wrap NO NO YES N N N N YES YES N N N N N N YES N N N Chicken, Honey & Mustard Pasta NO NO YES N N N N YES YES N N N N N N YES N N N Chipotle Bean & Butternut Squash Wrap GF and Vegan YES YES N N N N N C N N N N N N N N N N N Kids Cheese Mayonnaise Sandwich YES NO YES N N N N YES YES N N N N N N N N N N Mozzarella & Sun dried tomato Pasta Salad Paninis, Toasties, Hot Wraps and Toasted Products YES NO YES N C N N N YES N N N N N N N N N N British Ham & Cheese Panini NO NO YES N C N N N YES N N N N N N N N N N Italian Mozzarella, Tomato & Basil Panini YES NO YES N C N N N YES N N N N N N N N N N CC0918FIRGUIDE CC0918FIRGUIDE.indd 5 31/07/ :01

6 Tuna Melt Panini NO NO YES N C N C YES YES YES N N C N N YES N N N British Bacon & Brie Panini NO NO YES N C N C N YES N N N C N N N N N N British Ham & Cheese Toastie NO NO YES N N N N N YES N N N N N N N N N N Cheddar And Slow Roasted Tomato Toastie YES NO YES N N N N N YES N N N N N N N N N N Emmenthal And Mushroom Toastie YES NO YES N N N N N YES N N N N N N N N N N British Chicken And Bacon Toastie NO NO YES N N N N N YES N N N N N N N N N N Wiltshire Ham & Mature Cheddar Toastie NO NO YES N N N N N YES N N N N N N YES N N N Roast Chicken Fajita Wrap NO NO YES N N N N N YES N N N N N N N N N N Mac and Cheese YES NO YES N N N N YES YES N N N N N N YES N N N Tomato & Basil Soup YES YES N N N N N N N N N N N N YES N N N N Scrambled Egg & Mushroom Muffin YES NO YES C C C C YES YES N N N N N N N N N N Sausage Roll NO NO YES N N N N YES YES N N N N N N N N N N British Chicken, Spinach & Lentil Soup NO NO N N N N N N N N N N N N YES N N N N Goats Cheese & Grilled Pepper Focaccia YES NO YES N C C N C YES N N N N N N N N N N Chilli Con Carne Rice Pot NO NO N N N N N N N N N N N N N N N N N Red Thai Curry Pot YES YES N N N N N N N N N N N N N N N N N Chicken Arrabiata Pasta NO NO YES N N N N N N N N N N N N N N N N Breakfast Fruit Pot YES YES N N N N N N N N N N N N N N N N N Wholegrain Porridge - Gluten Free YES NO N N N N N N YES N N N N N N N N N N Instant Oat Porridge Pot YES NO C C C YES N N YES N N N N N N N N N C Sausage Bap NO NO YES N C N N YES YES N N N YES N N N N N N Fruit Teacake (without butter) YES NO YES N N N C C YES N N N N C N C N N C Bacon Roll NO NO YES N C N N N YES N N N N N N N N N N British Ham & Emmenthal Croissant NO NO YES N N N N YES YES N N N N N N N N N N CC0918FIRGUIDE.indd 6 31/07/ :01

7 White Toast (Without Butter) YES NO YES N N N N C C N N N N N N N N N N Fruit Toast YES NO YES N N N N N C N N N N N N N N N N Brown Seeded Toast YES NO YES YES N YES N N C N N N N N N N N N N Organic 0% Fat Greek Style Yoghurt YES NO N N N N N N YES N N N N N N N N N N Maple Granola & Coconut Sprinkle YES YES N N N YES N N N N N N N N N N N N N Raspberry Coconut and Seed Sprinkle YES YES N N N N N N N N N N N N N N N N N Mixed Berry Compote YES YES N N N N N N N N N N N N N N N N N Cheese Scone YES NO YES YES C C C YES YES N N N N C N N N N C Cheese Twist YES NO YES C C C C YES YES N N N N C N N N N C Kids Fruit Snack Box NO NO YES N YES N C C YES N N N N N N N N N N Ultimate Breakfast Wrap NO NO YES N N N N YES YES N N N N N N YES N N N Veggie Egg Pot YES NO C N N N N YES YES N N N N N N N N N N Pastries Croissant (60725) YES NO YES N N N C YES YES N N N N C N C N N C Chocolate Twist (60727) YES NO YES N N N YES YES YES N N N N C N C N N C Pain Aux Raisins (60728) YES NO YES N N N C YES YES N N N N C N C N N C Almond Croissant (61358) YES NO YES N N N C YES YES N N N N C N N N N YES Almond Chocolate Twist (60079) YES NO YES C C C YES C YES N N N N N N N N N C Almond Croissant (60080) YES NO YES N N N C YES YES N N N N C N N N N YES Almond Butter Croissant (60081) YES NO YES C C C C YES YES N N N N N N N N N C Pain Aux Raisins (60542) YES NO YES N N N C YES YES N N N N N N N N N C Whole Fruit Apple YES YES N N N N N N N N N N N N N N N N N Banana YES YES N N N N N N N N N N N N N N N N N CC0918FIRGUIDE CC0918FIRGUIDE.indd 7 31/07/ :01

8 Clementine YES NO N N N N N N N N N N N N N N N N N Nectarine YES NO N N N N N N N N N N N N N N N N N Food Extras Salt Sachets YES YES N N N N N N N N N N N N N N N N N Black Pepper Sachets YES YES N N N N N N N N N N N N N N N N N Nutella Portion YES NO N N N N YES N YES N N N N N N N N N YES HAZEL- NUT Salted Butter Portion YES NO N N N N N N YES N N N N N N N N N N Hp Brown Sauce Sachet YES NO N YES YES N N N N N N N N N N N N N N Tomato Ketchup Sachet YES NO N N N N N N N N N N N N YES N N N N Marmite Portion YES YES N N N N N N N N N N N N YES N N N N Tiptree Strawberry Jam Portion YES YES N N N N N N N N N N N N N N N N N Tiptree Marmalade Portion YES YES N N N N N N N N N N N N N N N N N Tiptree Honey Portion YES NO N N N N N N N N N N N N N N N N N Lyles Maple Syrup Sachets YES YES N N N N N N N N N N N N N N N N N Peanut Butter YES YES N N N N N N N N N N N N N N YES N C Peanut Sunflower Spread YES NO N N N N N N N N N N N N N N N N N Clotted Cream YES NO N N N N N N YES N N N N N N N N N N HOT DRINKS Signature Roast espresso Signature Roast Espresso - Solo Both YES YES N N N N N N N N N N N N N N N N N Signature Roast Espresso - Dopio Both YES YES N N N N N N N N N N N N N N N N N Character Roast Espresso Character Roast Espresso - Solo Both YES YES N N N N N N N N N N N N N N N N N Character Roast Espresso - Dopio Both YES YES N N N N N N N N N N N N N N N N N Decaffinated Espresso CC0918FIRGUIDE.indd 8 31/07/ :02

9 Decaffeinated Espresso - Solo Both YES YES N N N N N N N N N N N N N N N N N Decaffeinated Espresso - Dopio Both YES YES N N N N N N N N N N N N N N N N N Risteretto Risteretto - Solo Both YES YES N N N N N N N N N N N N N N N N N Risteretto - Dopio Both YES YES N N N N N N N N N N N N N N N N N Macchiato MACCHIATO- MADE WITH SEMI SKIMMED MILK- SOLO BOTH MACCHIATO- MADE WITH SKIMMED MILK- SOLO BOTH MACCHIATO- MADE WITH WHOLE MILK- SOLO BOTH MACCHIATO- MADE WITH SOYA DRINK- SOLO BOTH MACCHIATO- MADE WITH COCONUT DRINK- SOLO BOTH Cortado CORTADO- MADE WITH WHOLE MILK- SOLO DRINK IN CORTADO- MADE WITH WHOLE MILK- SOLO TAKEAWAY CORTADO- MADE WITH SEMI SKIMMED MILK- SOLO DRINK IN CORTADO- MADE WITH SEMI SKIMMED MILK- SOLO TAKEAWAY CORTADO- MADE WITH SKIMMED MILK- SOLO DRINK IN CORTADO- MADE WITH SKIMMED MILK- SOLO TAKEAWAY CORTADO- MADE WITH SOYA DRINK- SOLO DRINK IN CORTADO- MADE WITH SOYA DRINK- SOLO TAKEAWAY CORTADO- MADE WITH COCONUT DRINK- SOLO TAKEAWAY CORTADO- MADE WITH COCONUT DRINK- SOLO TAKEAWAY Mocha Cortado YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N CC0918FIRGUIDE CC0918FIRGUIDE.indd 9 31/07/ :02

10 MOCHA CORTADO - MADE WITH WHOLE MILK - DRINK IN MOCHA CORTADO - MADE WITH WHOLE MILK - TAKEAWAY MOCHA CORTADO - MADE WITH SEMI SKIMMED MILK - DRINK IN MOCHA CORTADO - MADE WITH SEMI SKIMMED MILK - TAKEAWAY MOCHA CORTADO - MADE WITH SKIMMED MILK - DRINK IN MOCHA CORTADO - MADE WITH SKIMMED MILK - TAKEAWAY MOCHA CORTADO - MADE WITH SOYA DRINK - DRINK IN MOCHA CORTADO - MADE WITH SOYA DRINK - TAKEAWAY MOCHA CORTADO - MADE WITH COCONUT DRINK - DRINK IN MOCHA CORTADO - MADE WITH COCONUT DRINK - TAKEAWAY Caramel Cortado CARAMEL CORTADO - MADE WITH WHOLE MILK - DRINK IN CARAMEL CORTADO - MADE WITH WHOLE MILK - TAKEAWAY CARAMEL CORTADO - MADE WITH SEMI SKIMMED MILK - DRINK IN CARAMEL CORTADO - MADE WITH SEMI SKIMMED MILK - TAKEAWAY CARAMEL CORTADO - MADE WITH SKIMMED MILK - DRINK IN CARAMEL CORTADO - MADE WITH SKIMMED MILK - TAKEAWAY CARAMEL CORTADO - MADE WITH SOYA DRINK - DRINK IN CARAMEL CORTADO - MADE WITH SOYA DRINK - TAKEAWAY CARAMEL CORTADO - MADE WITH COCONUT DRINK - DRINK IN CARAMEL CORTADO - MADE WITH COCONUT DRINK - TAKEAWAY Americano AMERICANO - MADE WITH NO MILK - PRIMO BOTH AMERICANO - MADE WITH NO MILK - MEDIO BOTH AMERICANO - MADE WITH NO MILK - MASSIMO BOTH YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N YES YES N N N N N N N N N N N N N N N N N CC0918FIRGUIDE.indd 10 31/07/ :02

11 Latte CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- PRIMO TAKEAWAY CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MEDIO BOTH CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SEMI SKIMMED MILK- MASSIMO TAKEAWAY CAFFE LATTE- MADE WITH SKIMMED MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SKIMMED MILK- PRIMO TAKEAWAY CAFFE LATTE- MADE WITH SKIMMED MILK- MEDIO BOTH CAFFE LATTE- MADE WITH SKIMMED MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SKIMMED MILK- MASSIMO TAKEAWAY CAFFE LATTE- MADE WITH WHOLE MILK- PRIMO DRINK IN CAFFE LATTE- MADE WITH WHOLE MILK- PRIMO TAKEAWAY CAFFE LATTE- MADE WITH WHOLE MILK- MEDIO BOTH CAFFE LATTE- MADE WITH WHOLE MILK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH WHOLE MILK- MASSIMO TAKEAWAY CAFFE LATTE- MADE WITH SOYA DRINK- PRIMO DRINK IN CAFFE LATTE- MADE WITH SOYA DRINK- PRIMO TAKEAWAY CAFFE LATTE- MADE WITH SOYA DRINK- MEDIO BOTH CAFFE LATTE- MADE WITH SOYA DRINK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH SOYA DRINK- MASSIMO TAKEAWAY CAFFE LATTE- MADE WITH COCONUT DRINK- PRIMO DRINK IN CAFFE LATTE- MADE WITH COCONUT DRINK- PRIMO TAKEAWAY YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N CC0918FIRGUIDE CC0918FIRGUIDE.indd 11 31/07/ :02

12 CAFFE LATTE- MADE WITH COCONUT DRINK- MEDIO BOTH CAFFE LATTE- MADE WITH COCONUT DRINK- MASSIMO DRINK IN CAFFE LATTE- MADE WITH COCONUT DRINK- MASSIMO TAKEAWAY Cappuccino CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - PRIMO DRINK IN CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - PRIMO TAKEAWAY CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MEDIO BOTH CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MASSIMO DRINK IN CAPPUCCINO - MADE WITH SEMI SKIMMED MILK - MASSIMO TAKE- AWAY CAPPUCCINO - MADE WITH SKIMMED MILK - PRIMO DRINK IN CAPPUCCINO - MADE WITH SKIMMED MILK - PRIMO TAKEAWAY CAPPUCCINO - MADE WITH SKIMMED MILK - MEDIO BOTH CAPPUCCINO - MADE WITH SKIMMED MILK - MASSIMO DRINK IN CAPPUCCINO - MADE WITH SKIMMED MILK - MASSIMO TAKEAWAY CAPPUCCINO - MADE WITH WHOLE MILK - PRIMO DRINK IN CAPPUCCINO - MADE WITH WHOLE MILK - PRIMO TAKEAWAY CAPPUCCINO - MADE WITH WHOLE MILK - MEDIO BOTH CAPPUCCINO - MADE WITH WHOLE MILK - MASSIMO DRINK IN CAPPUCCINO - MADE WITH WHOLE MILK - MASSIMO TAKEAWAY CAPPUCCINO - MADE WITH soya drink - PRIMO DRINK IN CAPPUCCINO - MADE WITH soya drink - PRIMO TAKEAWAY CAPPUCCINO - MADE WITH soya drink - MEDIO BOTH CAPPUCCINO - MADE WITH soya drink - MASSIMO DRINK IN CAPPUCCINO - MADE WITH soya drink - MASSIMO TAKEAWAY CAPPUCCINO - MADE WITH COCONUT DRINK- PRIMO DRINK IN YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N CC0918FIRGUIDE.indd 12 31/07/ :02

13 CAPPUCCINO - MADE WITH COCONUT DRINK - PRIMO TAKEAWAY CAPPUCCINO - MADE WITH COCONUT DRINK - MEDIO BOTH CAPPUCCINO - MADE WITH COCONUT DRINK - MASSIMO DRINK IN CAPPUCCINO - MADE WITH COCONUT DRINK - MASSIMO TAKEAWAY Flat Family Flat Black YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N FLAT BLACK YES YES N N N N N N N N N N N N N N N N N Flat White FLAT WHITE- MADE WITH WHOLE MILK- PRIMO DRINK IN FLAT WHITE- MADE WITH WHOLE MILK- PRIMO TAKEAWAY FLAT WHITE- MADE WITH SEMI SKIMMED MILK- PRIMO DRINK IN FLAT WHITE- MADE WITH SEMI SKIMMED MILK- PRIMO TAKEAWAY FLAT WHITE- MADE WITH SKIMMED MILK- PRIMO DRINK IN FLAT WHITE- MADE WITH SKIMMED MILK- PRIMO TAKEAWAY FLAT WHITE- MADE WITH soya drink- PRIMO DRINK IN FLAT WHITE- MADE WITH soya drink- PRIMO TAKEAWAY FLAT WHITE- MADE WITH COCONUT DRINK- PRIMO DRINK IN FLAT WHITE- MADE WITH COCONUT DRINK- PRIMO TAKEAWAY Flat Mocha Flat Mocha -Semi- Skimmed Milk - Drink In Flat Mocha - Semi-Skimmed Milk - Take Away YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N C YES YES N N N N YES N N N N N N N N N N N N YES YES N N N N YES N N N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N Flat Mocha - Skimmed Milk - Drink In YES NO N N N N N N YES N N N N N N N N N N Flat Mocha - Skimmed Milk - Take Away YES NO N N N N N N YES N N N N N N N N N N CC0918FIRGUIDE CC0918FIRGUIDE.indd 13 31/07/ :02

14 Flat Mocha - Whole Milk - Drink In YES NO N N N N N N YES N N N N N N N N N N Flat Mocha - Whole Milk - Take Away YES NO N N N N N N YES N N N N N N N N N N Flat Mocha - Soya drink - Drink In YES NO N N N N YES N C N N N N N N N N N C Flat Mocha - Soya drink - Take Away YES NO N N N N YES N C N N N N N N N N N C Flat Mocha - Coconut drink - Drink In YES NO N N N N YES N C N N N N N N N N N N Flat Mocha - Coconut drink - Take Away YES NO N N N N YES N C N N N N N N N N N N TEAS AND INFUSIONS (NO MILK) Throughly minted Throughly minted YES YES N N N N N N N N N N N N N N N N N The Earl The Earl YES YES N N N N N N N N N N N N N N N N N Simply Sencha Green Tea Simply Sencha Green Tea YES YES N N N N N N N N N N N N N N N N N English Breakfast Decafinated Tea English Breakfast Decafinated Tea YES YES N N N N N N N N N N N N N N N N N Superfruity Tea Superfruity Tea YES YES N N N N N N N N N N N N N N N N N English Breakfast English Breakfast YES YES N N N N N N N N N N N N N N N N N All Day Decaf All Day Decaf YES YES N N N N N N N N N N N N N N N N N Jasmine Green tea Jasmine Green tea YES YES N N N N N N N N N N N N N N N N N Summer Fruit Infusion Summer Fruit Infusion YES YES N N N N N N N N N N N N N N N N N CC0918FIRGUIDE.indd 14 31/07/ :02

15 HOT CHOCOLATE AND MOCHA Hot Chocolate SEMI SKIMMED MILK - PRIMO DRINK IN SEMI SKIMMED MILK - PRIMO TAKEAWAY SEMI SKIMMED MILK - MEDIO DRINK IN SEMI SKIMMED MILK - MEDIO TAKEAWAY SEMI SKIMMED MILK - MASSIMO DRINK IN SEMI SKIMMED MILK - MASSIMO TAKEAWAY SKIMMED MILK - PRIMO DRINK IN SKIMMED MILK - PRIMO TAKEAWAY SKIMMED MILK - MEDIO DRINK IN SKIMMED MILK - MEDIO TAKEAWAY SKIMMED MILK - MASSIMO DRINK IN SKIMMED MILK - MASSIMO TAKE- AWAY WHOLE MILK - PRIMO DRINK IN WHOLE MILK - PRIMO TAKEAWAY WHOLE MILK - MEDIO DRINK IN WHOLE MILK - MEDIO TAKEAWAY WHOLE MILK - MASSIMO DRINK IN WHOLE MILK - MASSIMO TAKEAWAY soya drink - PRIMO DRINK IN soya drink - PRIMO TAKEAWAY soya drink - MEDIO DRINK IN YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C CC0918FIRGUIDE CC0918FIRGUIDE.indd 15 31/07/ :02

16 soya drink - MEDIO TAKEAWAY soya drink - MASSIMO DRINK IN soya drink - MASSIMO TAKEAWAY COCONUT MILK - PRIMO DRINK IN COCONUT MILK - PRIMO TAKEAWAY COCONUT MILK - MEDIO DRINK IN COCONUT MILK - MEDIO TAKEAWAY COCONUT MILK - MASSIMO DRINK IN COCONUT MILK - MASSIMO TAKEAWAY Mocha MOCHA - MADE WITH SEMI SKIMMED MILK - PRIMO DRINK IN MOCHA - MADE WITH SEMI SKIMMED MILK - PRIMO TAKEAWAY MOCHA - MADE WITH SEMI SKIMMED MILK - MEDIO DRINK IN MOCHA - MADE WITH SEMI SKIMMED MILK - MEDIO TAKEAWAY MOCHA - MADE WITH SEMI SKIMMED MILK - MASSIMO DRINK IN MOCHA - MADE WITH SEMI SKIMMED MILK - MASSIMO TAKEAWAY MOCHA - MADE WITH SKIMMED MILK - PRIMO DRINK IN MOCHA - MADE WITH SKIMMED MILK - PRIMO TAKEAWAY MOCHA - MADE WITH SKIMMED MILK - MEDIO DRINK IN MOCHA - MADE WITH SKIMMED MILK - MEDIO TAKEAWAY MOCHA - MADE WITH SKIMMED MILK - MASSIMO DRINK IN MOCHA - MADE WITH SKIMMED MILK - MASSIMO TAKEAWAY MOCHA - MADE WITH WHOLE MILK - PRIMO DRINK IN MOCHA - MADE WITH WHOLE MILK - PRIMO TAKEAWAY MOCHA - MADE WITH WHOLE MILK - MEDIO DRINK IN YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N C YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N YES N C N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N YES NO N N N N N N YES N N N N N N N N N N CC0918FIRGUIDE.indd 16 31/07/ :02