Akbar Jazayeri Vice President, Regulatory Operations Southern California Edison Company P O Box 800 Rosemead, CA 91770

Transcription

1 STATE OF CALIFORNIA ARNOLD SCHWARZENEGGER, Governor PUBLIC UTILITIES COMMISSION SAN FRANCISCO, CA April 21, 2010 Advice Letter 160-G/2401-E Akbar Jazayeri Vice President, Regulatory Operations Southern California Edison Company P O Box 800 Rosemead, CA Subject: Establishment of SCE Company s Credit/Debit Card Bill Payment Option Dear Mr. Jazayeri: Advice Letter 160-G/2401-E is effective April 8, 2010 per Resolution G Sincerely, Julie A. Fitch, Director Energy Division

2 ADVICE LETTER (AL) SUSPENSION NOTICE ENERGY DIVISION Utility Name: Southern California Edison Utility No./Type U 338-E Advice Letter No. 160-G/2401-E Date AL filed: 11/12/09 Utility Contact Person: James Yee Utility Phone No. (626) Date Utility Notified: 12/18/09 via: [ x ] to: James.Yee@sce.com Fax No.: N/A ED Staff Contact: Franz Cheng For Internal Purposes Only: Date Calendar Clerk Notified: / / Date Commissioners/Advisors Notified: / / [ X ] INITIAL SUSPENSION (up to 120 DAYS) This is to notify that the above-indicated AL is suspended for up to 120 days beginning December 18, 2009 for the following reason(s) below. If the AL requires a Commission resolution and the Commission s deliberation on the resolution prepared by Energy Division extends beyond the expiration of the initial suspension period, the advice letter will be automatically suspended for up to 180 days beyond the initial suspension period. [ ] Section 455 Hearing is Required. [ ] Advice Letter Requests a Commission Order. [ X ] Advice Letter Requires Staff Review Expected duration of initial suspension period: 120 days. If you have any questions regarding this matter, please contact Franz Cheng at (415) or via at fcc@cpuc.ca.gov. cc: Julie Fitch, Energy Division Maria Salinas, Energy Division Honesto Gatchalian, Energy Division Richard Myers, Energy Division Franz Cheng, Energy Division Don Lafrenz, Energy Division Dana Appling, DRA Linda Serizawa, DRA Louis Irwin, DRA Chris Danforth, DRA Kerrie Evans, Water Division Akbar Jazayeri, SCE Bruce Foster, SCE

3 Akbar Jazayeri Vice President of Regulatory Operations November 12, 2009 ADVICE 160-G/2401-E (U 338-E) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION SUBJECT: Establishment of Southern California Edison Company s Credit/Debit Card Bill Payment Option Southern California Edison Company (SCE) hereby submits for filing the following changes to its tariff schedules. The revised tariff sheets and filed forms are listed on Attachment A and are attached hereto. PURPOSE This advice filing requests approval from the California Public Utilities Commission (Commission) to establish SCE s Credit/Debit Card Bill Payment Option consistent with the provisions of Public Utilities (PU) Code Section 755 and Resolution G-3427 (the Resolution). This advice filing revises SCE s gas and electric Rule 9, Rendering and Payment of Bills, and various filed forms. BACKGROUND On May 12, 2009, in response to SCE s Advice Letters 152-G/2269-E and 67-W requesting that the Commission authorize SCE to offer customers a credit, debit or ATM pinless card option to pay their SCE bills, the Commission issued the Resolution. In the Resolution, the Commission rejected SCE s proposal and directed SCE to lower its proposed convenience fee of $3.50 to more closely align with the convenience fees approved for credit card payment options offered by Pacific Gas and Electric Company (PG&E), Southern California Gas Company, and San Diego Gas & Electric Company (SDG&E), if SCE should choose to offer a credit/debit card payment option. SCE has modified its credit/debit card payment program and renegotiated a lower convenience fee with the vendor, JP Morgan Chase (JPMC), consistent with the Commission s direction in the Resolution. P.O. Box Walnut Grove Ave. Rosemead, California (626) Fax (626)

4 ADVICE 160-G/2401-E (U 338-E) November 12, 2009 SCE S PROPOSED CREDIT/DEBIT CARD BILL PAYMENT OPTION AND CONVENIENCE FEE 1. Description of SCE s Proposed Credit/Debit Card Payment Option Consistent with the provisions of PU Code Section 755, SCE seeks authority to assess a per transaction convenience fee of $1.75 for those residential customers who choose the option to pay their monthly bill for electric and gas service and/or pay their deposit for electric and/or gas service through the use of a credit or debit card. 1 SCE s credit/debit card payment option allows the use of MasterCard only and includes an automated payment option using the vendor s Voice Response Unit (VRU) for customer service. The vendor s VRU will provide limited live customer service support to provide answers to customer questions related to payment. When the customer s questions have been answered, she/he is returned to the VRU to complete the payment. This payment option will be available to all residential customers taking electric and/or gas service under SCE s residential rate schedules, 2 including those scheduled for disconnection or those who have already been disconnected for nonpayment. 2. Description of the Credit/Debit Card Payment Option Process Customers choosing to pay their utility service bills with a credit/debit card will call the vendor s VRU to make a credit/debit card or pinless debit card payment. Any time during the call, the customer can request the assistance of an English or Spanish-speaking JPMC customer service representative to answer questions regarding the JPMC VRU system only. The customer service representative will not process the payment, but rather provide assistance and guidance to customer, and then return the customer to the VRU where the customer can complete her/his transaction. The customer s credit or debit card will be assessed the $1.75 convenience fee for each transaction (i.e., each time a credit or debit card is used to make a payment). 3 The vendor s VRU will accept the customer s account information, validate data/customer eligibility, and provide the customer with her/his current SCE account balance, including any past due amounts. Upon completion of each payment transaction, the vendor will provide a confirmation number to the customer. The customer s payment will then be immediately noted on the 1 A credit/debit card payment option for nonresidential customers is not being proposed at this time because of significant costs associated with processing the larger nonresidential customer payments. 2 The eligible electric residential rate schedules include Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, TOU-D-1, TOU-D-2, TOU-EV-1, TOU-D-T, and TOU-D-TEV. The eligible gas residential rate schedules include Schedules G-1, G-1-CARE, and GM. Summary Bills comprised of residential and nonresidential accounts are not eligible; however, Summary Bills comprised of residential electrical, gas, and water accounts for Santa Catalina Island customers are eligible for this service. 3 If a residential customer has more than one service account and desires to pay by credit or debit card, the customer must make a separate card transaction for each account. A separate convenience fee will be assessed for each transaction.

5 ADVICE 160-G/2401-E (U 338-E) November 12, 2009 customer s account and posted nightly (except for weekends and Federal holidays) to the customer s account in SCE s Customer Service System. A detailed credit/debit card payment process diagram is included as Attachment B. SCE will inform residential customers of the new credit/debit card payment option through their monthly Energy Statement, the sce.com website, printed materials describing payment options under Rule 9, and through SCE s Call Centers. JPMC s toll-free number for credit or debit card bill payments will be standard information on SCE s residential customer bill formats and all notices (deposit and disconnection/ reconnection related). SCE will also provide occasional promotional bill messages throughout the year. PROPOSED TARIFF CHANGES SCE s existing Rule 9 accounts for electronic methods of payment, and specifies that additional fees may be assessed for alternative bill payment services such as through bill aggregators and credit card companies. SCE proposes to revise Rule 9 to include credit/debit and pinless debit card transactions as accepted methods of payment in Section C.3, 4 and add a new section entitled, Credit/Debit Card Payment Option that provides the terms and conditions of use and includes the $1.75 per transaction fee. SCE s residential Energy Statements; Forms A, F, and H are revised to include JPMC s toll-free telephone number on the second page of the Energy Statement under the section entitled, Options for Paying Your Bill. 5 A sample is included herein as Attachment C. SCE s notices are also revised to include JPMC s toll-free telephone number on the first page under the section entitled, Options for Paying Your Bill and then again on the second page of the notice under the section entitled, Options for Paying Your Bill. A sample is included herein as Attachment D. The following is a list of all Energy Statements and notices (deposit and disconnection/reconnection related) SCE proposes to modify: Bill Formats: Form , Format A, A.1, and A.S (Bundled, Direct Access (DA), & Simplified bill formats for residential rate schedules) Form , Format F, F.1, and F.S (Bundled, DA, & Simplified bill formats for newly established residential rates TOU-D-T and TOU-D-TEV) Form , Format H, H.1, and H.S (Bundled, DA, & Simplified bill formats for TOU-D-1/2 only) 4 SCE s Gas Rule 9, Section B.3, is specifically modified to include credit/debit card as an acceptable method of payment. In addition, Section B is revised to mirror approved language displayed within Electric Rule 9 since all methods of payment apply to electric as well as gas monthly bills. 5 Simplified and Direct Access bill formats are also being revised to include JPMC s toll-free telephone number on the second page of the Energy Statement. Simplified bill formats are denoted by an S and Direct Access bill format with a.1 reference (e.g., A.S and A.1).

6 ADVICE 160-G/2401-E (U 338-E) November 12, 2009 Notices: Form , Energy Statement, Past Due Notice Form , Closed Account Overdue Notice Form , Closed Account Collection Notice Form , Closed Account Final Collection Notice Form , Request to Pay Deposit Form , Disconnection Notice, Past Due Security Deposit Form , Deposit Urgent Notice Form , Request to Pay Deposit (ESP Consolidated Billing) Form , Deposit Final Call Notice (ESP Consolidated Billing) Form , Deposit Urgent Notice (ESP Consolidated Billing) Form , Past Due Service Termination Notice Form , Disconnection Notice, Past Due Utility Service and Other Services Form , Urgent Notice Form , Disconnect Notice, Returned Check Form , Past Due Service Termination Notice (ESP Consolidated Billing) Form , Final Call Notice (ESP Consolidated Billing) Form , Urgent Notice (ESP Consolidated Billing) Form , Returned Check Final Call Notice (ESP Consolidated Billing) Form , Closed Account Past Due Notice Form , Disconnection Notice, Closed SCE Account CREDIT/DEBIT CARD PROGRAM IMPLEMENTATION SCE plans to implement the proposed Credit/Debit Card Payment Option within eight weeks of the approval of this advice letter. TIER DESIGNATION Pursuant to Resolution G-3427, SCE submits this advice filing with a Tier 2 designation. EFFECTIVE DATE SCE requests that this advice filing become effective upon Energy Division approval. NOTICE Anyone wishing to protest this advice filing may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice filing. Protests should be mailed to:

7 ADVICE 160-G/2401-E (U 338-E) November 12, 2009 CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Avenue San Francisco, California jnj@cpuc.ca.gov and mas@cpuc.ca.gov Copies should also be mailed to the attention of the Director, Energy Division, Room 4004 (same address above). In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Akbar Jazayeri Vice President of Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) AdviceTariffManager@sce.com Bruce Foster Senior Vice President, Regulatory Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2040 San Francisco, California Facsimile: (415) Karyn.Gansecki@sce.com There are no restrictions on who may file a protest, but the protest shall set forth specifically the grounds upon which it is based and shall be submitted expeditiously. In accordance with Section 4 of General Order (GO) 96-B, SCE is serving copies of this advice filing to the interested parties shown on the attached GO 96-B service list. Address change requests to the GO 96-B service list should be directed by electronic mail to AdviceTariffManager@sce.com or at (626) For changes to all other service lists, please contact the Commission s Process Office at (415) or by electronic mail at Process_Office@cpuc.ca.gov. Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by filing and keeping the advice filing at SCE s corporate headquarters. To view other SCE advice letters filed with the Commission, log on to SCE s web site at

8 ADVICE 160-G/2401-E (U 338-E) November 12, 2009 For questions, please contact Darrah Morgan at (626) or by electronic mail at darrah.morgan@sce.com. Southern California Edison Company AJ:dm:sq Enclosures Akbar Jazayeri

9 CALIFORNIA PUBLIC UTILITIES COMMISSION ADVICE LETTER FILING SUMMARY ENERGY UTILITY MUST BE COMPLETED BY UTILITY (Attach additional pages as needed) Company name/cpuc Utility No.: Southern California Edison Company (U 338-E) Utility type: Contact Person: James Yee ELC GAS Phone #: (626) PLC HEAT WATER Disposition Notice to: EXPLANATION OF UTILITY TYPE ELC = Electric GAS = Gas PLC = Pipeline HEAT = Heat WATER = Water (Date Filed/ Received Stamp by CPUC) Advice Letter (AL) #: 160-G/2401-E Tier Designation: 2 Subject of AL: Establishment of Southern California Edison Company s Credit/Debit Card Bill Payment Option Keywords (choose from CPUC listing): Rules, Forms AL filing type: Monthly Quarterly Annual One-Time Other If AL filed in compliance with a Commission order, indicate relevant Decision/Resolution #: G-3427 Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: 152-G/2269-E Summarize differences between the AL and the prior withdrawn or rejected AL 1 : Reduced level of service and transaction fee amount from that proposed in Advice 152-G/2269-E. Only MasterCard offered. Confidential treatment requested? Yes No If yes, specification of confidential information: Confidential information will be made available to appropriate parties who execute a nondisclosure agreement. Name and contact information to request nondisclosure agreement/access to confidential information: Resolution Required? Yes No Requested effective date: upon Energy Division approval Estimated system annual revenue effect: (%): Estimated system average rate effect (%): No. of tariff sheets: -43- When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting). Tariff schedules affected: See Gas Attachment A and Electric Attachment A. Service affected and changes proposed 1 : Pending advice letters that revise the same tariff sheets: Establish new Credit/Debit Card Bill Payment Option 1 Discuss in AL if more space is needed.

10 Protests and all other correspondence regarding this AL are due no later than 20 days after the date of this filing, unless otherwise authorized by the Commission, and shall be sent to: CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Ave., San Francisco, CA and Akbar Jazayeri Vice President of Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) Bruce Foster Senior Vice President, Regulatory Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2040 San Francisco, California Facsimile: (415)

11 ATTACHMENT A

12 Gas Tariff Sheets

13 Public Utilities Commission 160-G Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised 1173-G Rules Revised 735-G Revised 1174-G Rules Revised 735-G Revised 1175-G Rules Original 736-G Revised 1176-G Forms G Revised 904-G* Revised 1177-G Forms G.S Original 905-G* Revised 1188-G Table of Contents Revised 1230-G Revised 1189-G Table of Contents Revised 1081-G 1

14 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 735-G Rule 9 Sheet 1 RENDERING AND PAYMENT OF BILLS A. Rendering of Bills 1. Billing Period Bills for gas service will be rendered monthly or as otherwise provided in rate schedules and will be based on meter registration. Level Pay Plan Bills are based on meter registrations but are determined as described in Section D of the tariff. (T) 2. Metered Service Meters will be read monthly for the preparation of regular bills and as required for the preparation of opening bills, closing bills, and special bills. Each meter on a customer s premises will be considered separately and the readings of two or more meters will not be combined except: a. Where combination of meter readings is specifically provided for in a rate schedule. b. Where the utility s operating convenience or necessity may require the use of more than on meter. It may not be possible always to read meters on the same day of each month, and should a monthly billing period contain less than 27 days or more than 33 days a pro rata correction in the bill will be made. 3. Pro Rate Correction Opening bills, closing bills, and bills rendered for periods of less than 27 days or more than 33 days will be computed in accordance with the applicable schedule, but the size of the commodity blocks, or fixed charge blocks, and the amount of the fixed charge, or minimum charge specified therein, will be prorated on the basis of the ratio of the number of days in the period to the number of days in an average month. Should the total period of service be less than one month, no proration will be made and no bill shall be less than the specified monthly fixed charge, or minimum charge. (L) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H10 Resolution G-3427

15 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 735-G Rule 9 Sheet 2 RENDERING AND PAYMENT OF BILLS B. Payment of Bills (Continued) Regular monthly bills are due and payable on presentation and payment may be made at SCE s office or to an authorized collector. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Pay-by- Phone service, Direct Payment service, QuickCheck, EDI for commercial customers, or credit/debit card and/or pinless debit card for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. Closing bills, where service is to be discontinued, will be due and payable on presentation, and collection will be made at time of presentation. C. Credit/Debit Card Payment Option. SCE shall accept credit/debit card and pinless debit card payments from customers for payment of their residential gas bill and deposit. Payments will be accepted through the use of a vendor, and a $1.75 convenience fee per transaction shall apply. Credit/debit card and pinless debit card payments will be accepted for water-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card and not to the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit or pinless debit card. In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit or pinless debit card for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. (L) (N) (L) (N) (L) (L) (N) (N) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H13 Resolution G-3427

16 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Original Cal. PUC Sheet No. 736-G Rule 9 Sheet 3 RENDERING AND PAYMENT OF BILLS D. Level Pay Plan (Continued) (T) Gas customers who are served by SCE on Schedule DE, Schedule G-1, Schedule G-2, Schedule GM, all of whom want to minimize variations in monthly bills, may elect to participate in the Level Pay Plan. Customers can join the plan in any month of the year and the plan will extend for 12 subsequent months. However, customers may voluntarily withdraw from the plan upon written notice to SCE and a settlement bill will be generated in accordance with the provision of Section D.4. Meters will normally be read and billed in regular intervals. The terms and conditions of the Level Pay Plan are as follows: (T) 1. Level Play Plan is open to customers regardless of length of service with SCE. 2. The Level Pay Plan amount is due upon presentation as described in Section D.3. (T) 3. Customers shall pay the Level Play Plan amount shown due each month before it becomes Past Due as described in Rule 11, Section A, Discontinuance and Restoration of Service. 4. At the one (1) year anniversary of Level Pay Plan participation, all customers will receive a settlement bill. Customers will also receive a settlement bill if they voluntarily withdraw from the plan. 5. When a settlement bill is rendered, any amounts due for usage over and above plan amounts already paid are then due and payable in accordance with SCE s filed tariff schedules; any credit for plan amounts paid in excess of actual usage will be applied to the customer s next regular monthly bill or will be refunded by check if so requested by the customers. 6. Level Pay Plan amounts will be reviewed and may adjusted if there is a 20% or greater difference (10% or greater for small commercial and lighting customers) from the current Level Pay Plan payment amount and the newly calculated Level Pay Plan payment amount based on such review. 7. Participants may be removed from the Plan if, in the opinion of SCE, the conditions of service or basis on which credit was originally established have materially changed. If a customer is removed from the Level Pay Plan, a settlement bill will be rendered as described in Section D.5. above. (T) For customers with a minimum of 365 days of service, the following condition applies: The Level Pay Plan amount is based on the daily average bill amount in dollars, multiplied by 365 and divided by 11 months. The level Pay Plan amount will be rounded up or down to the nearest $1.00. For customers with less than 365 days of service or customer electing the Level Pay Plan at the time service begins at a specific service address, the following condition applies: The Level Plan amount will be based at one-half of the deposit base amount determined in accordance with the provisions of Section A.1 of Rule 7, Deposits, established on the account. (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, C9 Resolution G-3427

17 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 904-G* Sheet 1 GAS STATEMENT Form G Schedules G-1, G-2, GM (T) (T) (N) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

18 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Original Cal. PUC Sheet No. 905-G* Sheet 1 GAS STATEMENT Form G.S (Simplified) Schedules G-1, G-2, GM (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

19 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No G TABLE OF CONTENTS Sheet 1 Cal. P.U.C. Sheet No. TITLE PAGE G TABLE OF CONTENTS - RATE SCHEDULES G TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS G TABLE OF CONTENTS - RULES G TABLE OF CONTENTS - SAMPLE FORMS G (T) (T) PRELIMINARY STATEMENT: A. Territory Served by the Utility G B. Types and Classes of Service G C. Procedure to Obtain Service G D. Symbols G E. Baseline Service G F. Santa Catalina Island Gas Cost Adjustment Clause (GCAC) G G. Income Tax Component of Contributions Provision G H. Catalina Gas Operations GRC Revenue Requirement Memorandum Account G SERVICE AREA MAP... 3-G RATE SCHEDULES Schedule Cal. P.U.C. No. Title of Sheet No. DE Domestic Service to Utility Employees G G-1 Domestic Service G G-1-CARE Domestic Service G G-2 General Service G GM Domestic Service, Multifamily Accommodation G G-SE Service Establishment Charge G RF-G Surcharge to Fund Public Utilities Commission Reimbursement Fee G LIST OF CONTRACTS AND DEVIATIONS Cal. P.U.C. Sheet No. List of Contracts and Deviations G (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H11 Resolution G-3427

20 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No G TABLE OF CONTENTS Sheet 2 (Continued) Rules Cal. P.U.C. Rule Title Sheet No. 1 Definitions G 2 Description of Service G 3 Application for Service G 4 Contracts G 5 Special Information Required on Forms G 6 Establishment and Re-establishment of Credit G 7 Deposits G 8 Notices G 9 Rendering and Payment of Bills G 10 Disputed Bills G 11 Discontinuance and Restoration of Service G G 12 Rates and Optional Rates G 13 Temporary Service G 14 Shortage of Supply and Interruption of Delivery G 15 Gas Main Extensions G 16 Service Connections, Meters and Customer's Facilities G 17 Adjustment of Bills and Meter Tests G 18 Supply to Separate Premises and Resale G (T) Form Sample Forms Cal. P.U.C. Sheet No. CSD-378 Application and Contract for Gas and/or Water Service G G Gas Statement G G.S Gas Statement-Simplified G Income Tax Component of Contribution Agreement G Catalina Gas LPP Settlement Sample G Catalina Gas LPP Month #11 Sample G (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 160-G Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H10 Resolution G-3427

21 Electric Tariff Sheets

22 Public Utilities Commission 2401-E Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised E Rules 9 Revised E Revised E Rules 9 Revised E Revised E Form A Revised E Revised E Form A.S Revised E Revised E Form A.1 Revised E Revised E Form F Revised E Revised E Form F.S Original E Revised E Form F.1 Revised E Revised E Form H Revised E Revised E Form H.S Revised E Revised E Form H.1 Revised E Revised E Form O Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E 1

23 Public Utilities Commission 2401-E Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E 2

24 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Rule 9 Sheet 2 RENDERING AND PAYMENT OF BILLS (Continued) B. Reading of Separate Meters Not Combined. For the purpose of billing, each meter upon the customer's premises will be considered separately, and the readings to two or more meters will not be combined except as follows: 1. Where combinations of meter readings are specifically provided for in the rate schedule. 2. Where SCE's operating convenience requires the use of more than one meter. C. Payment of Bills. All Bills and Summary Bills are due and payable on presentation, and payment should be received at the office of SCE or by a representative or agent authorized by SCE. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Pay-by- Phone service, Direct Payment service, QuickCheck, Electronic Data Interchange for commercial customers, or credit/debit card and/or pinless debit card for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. (T) (N) (N) D. Returned Check Charge. SCE may require payment of a $9.00 returned check charge for any check returned from the bank unpaid. The Returned Check Charge shall also apply to any forms of payment that are subsequently dishonored. E. Level Pay Plan. Small commercial and lighting customers who are served by SCE on Schedule GS-1 and residential customers qualifying for Baseline allocations, all of whom want to minimize variations in monthly bills, may elect to participate in the Level Pay Plan. Customers can join the plan in any month of the year and the plan will extend for 12 subsequent months. However, customers may voluntarily withdraw from the plan upon written notice to SCE and a settlement bill will be generated in accordance with the provision of Section E.4. Meters will normally be read and billed at regular monthly intervals. The terms and conditions of the Level Pay Plan are as follows: 1. Level Pay Plan is open to customers regardless of length of service with SCE. 2. The Level Pay Plan amount is due upon presentation as described in Section E Customers shall pay the Level Pay Plan amount shown due each month before it becomes Past Due as described in Rule 11, Section A, Discontinuance and Restoration of Service. 4. At the one (1) year anniversary of Level Pay Plan participation, all customers will receive a settlement bill. Customers will also receive a settlement bill if they voluntarily withdraw from the plan. (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H18 Resolution G-3427

25 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E F. Late Payment Charge. (Continued) Rule 9 Sheet 4 RENDERING AND PAYMENT OF BILLS (Continued) Where a Customer Account or Summary Bill serves a State agency, and payment is not received within 50 calendar days after the postmark date of the bill, the late payment charge applicable to that Customer Account or Summary Bill will be at a rate of one (1) percent above the rate accrued on June 30 of the prior year by the Pooled Money Investment Account (PMIA), but not to exceed 15 percent. Such rate shall be applied to and accrue on a state agency Customer Account or Summary Bill only after 50 days from the date of the postmark on the bill has elapsed. "Postmark date" is applicable only to state agencies in determining the Late Payment Charge. For all other accounts, the Late Payment Charge date is calculated from the "date of presentation" which is the terminology used consistently in SCE's other tariffs such as Rule 11.A. The State of California shall notify SCE as to which Customer Accounts or Summary Bills serve state agencies. The provisions of the above paragraph shall apply after such notification, except where SCE has previously identified the account as one belonging to a state agency. G. Field Assignment Charge. SCE may require payment of a Field Assignment Charge of $17.00, no more than once per account per billing period, when an authorized SCE representative makes a call to a customer's premises because of the customer's failure to pay in accordance with Rule 11.B, F or I or Rule 6.A, B or C. This field assignment charge may be required if the call resulted in the granting of an extension, a field collection, or disconnection of service. If the Field Assignment Charge is required, it will appear on the customer's next regular bill or Summary Bill. H. Privacy of Customer Information. To preserve a customer s privacy when receiving and paying electric bills through the Internet, SCE shall not release confidential information, including financial information, to a third party without an electronic signature or voice/written consent from the customer. I. Credit/Debit Card Payment Option. SCE shall accept credit/debit card and pinless debit card payments from customers for payment of their residential electric bill or Summary Bill and deposit. 1/ Payments will be accepted through the use of a vendor, and a $1.75 convenience fee per transaction shall apply. Credit/debit card and pinless debit card payments will be accepted for energy-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card and not the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill or Summary Bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit or pinless debit card. In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit or pinless debit card for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. 1/ The service accounts associated with a Summary Bill must also be for residential service. (N) (N) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H12 Resolution G-3427

26 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format A Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

27 [Format A D-CARE-APS Redesign] P.O. Box 600, Rosemead, CA Your electricity bill $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Your current read for meter xxx-xxxxxx Mmm dd yy Your previous read Mmm dd yy Total electricity you used this month in kwh Sep Sep Oct Nov Dec Jan Feb Mar Apr May Jun '04 '05 '05 '05 '05 '06 '06 '06 '06 '06 '06 Jul '06 Aug Sep '06 '06 Customer account # Please write this number on your check. Make your check payable to Southern California Edison. - Compare the electricity you are using Your daily average electricity usage (kwh) xxxx -xxxx xxxx [Format A] / Page 1 of 6 Customer account Service account Service Address City. CA Rotating outage [Usage message will appear here] Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Amount due by Mmm dd yy Amount enclosed Group A123 Your next meter read will be on or about Mmm dd yy. SAMPLE [FORMAT A] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

28 Contact information Customer service numbers Important information [Format A D-CARE-APS Redesign] [Format A] / Page 2 of 6 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

29 [Format A D-CARE-APS Redesign] Details of your new charges Your rate: D-CARE-APS Billing period: Mmm dd yy to Mmm dd yy (xx days) Delivery charges Basic charge [calc displayed] $xx.xx CARE Energy [Summer/Winter] Tier 1 (within your baseline) [calc displayed] $xx.xx Tier 2 (up to 30% over) [calc displayed] $xx.xx Tier 3 (31% to 100%) [calc displayed] $xx.xx Tier 4 (101% to 200%) [calc displayed] $xx.xx Tier 5 (more than 200%) [calc displayed] $xx.xx A/C cycling discount [if applicable] -$xx.xx Balance of min charge [if applicable] $xx.xx Generation charges DWR CARE Energy [Summer/Winter] [calc displayed] $xx.xx SCE CARE Energy [Summer/Winter] Tier 1 (within your baseline) [calc displayed] $xx.xx Tier 2 (up to 30% over) [calc displayed] $xx.xx Tier 3 (31% to 100%) [calc displayed] $xx.xx Tier 4 (101% to 200%) [calc displayed] $xx.xx Tier 5 (more than 200%) [calc displayed] $xx.xx Subtotal of your new charges $xx.xx [City Name] UUT [if applicable] $xx.xx State Tax [calc displayed] $xx.xx Your new charges $xx.xx Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Things you should know [Additional customer information messages will appear here.] Your Delivery charges include: $ xx.xx transmission charges $ xx.xx distribution charges $ xx.xx nuclear decommissioning charges $ xx.xx public purpose program charges $ xx.xx trust transfer amount Your Generation charges include: $ xx.xx competition transition charge Your overall energy charges include: $ xx.xx franchise fees Additional Information: DWR provided xx.xxx% of the energy you used this month Medical Baseline Allocations : x [Tier graph message will appear here] [Format A] / Page 3 of 6 SAMPLE

30 [Format A D-CARE-APS Redesign] [Format A] / Page 4 of 6 [This page is for spill over and could be blank] SAMPLE

31 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. [Information will vary based on customer segment] Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this summer and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

32 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You may have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card. [Information will vary based on customer segment]

33 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format A.1 (Direct Access) Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

34 [Format A.1 (DA) D-CARE-APS Redesign] P.O. Box 600, Rosemead, CA Your electricity bill $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Summary of your billing detail - [Format A.1] / Page 1 of 6 Customer account Service account Service Address City. CA Rotating outage Group A123 See Service Account Service address Billing period Rate Charges details on Service address Mmm dd yy to Mmm dd yy D-CARE-APS $xx.xx pg x City, CA (Direct Access) Service address Mmm dd yy to Mmm dd yy ESP $xx.xx pg x City, CA $xx.xx SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed [FORMAT A.1] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 300 ROSEMEAD, CA

35 Contact information Customer service numbers Important information [Format A.1 (DA) D-CARE-APS Redesign] [Format A.1] / Page 2 of 6 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

36 [Format A.1 (DA) D-CARE-APS Redesign] Service account Service address Service Address City, CA Rotating outage Group A123 Compare the electricity you are using Your current read for meter xxx-xxxxxx Mmm dd yy Your previous read Mmm dd yy Total electricity you used this month in kwh Your daily average electricity usage (kwh) Sep Sep Oct Nov Dec Jan Feb Mar Apr May Jun '04 '05 '05 '05 '05 '06 '06 '06 '06 '06 '06 Details of your new charges Your rate: D-CARE-APS (DIRECT ACCESS) Service account: Billing period: Mmm dd yy to Mmm dd yy (xx days) xxxx -xxxx xxxx Delivery charges Basic charge [calc displayed] $x.xx CARE Energy [Summer/Winter] Tier 1 (within your baseline) [calc displayed] $x.xx Tier 1 (up to 30% over) [calc displayed] $x.xx Tier 3 (31% to 100%) [calc displayed] $x.xx Tier 4 (101% to 200%) [calc displayed] $x.xx Tier 5 (more than 200%) [calc displayed] $x.xx Bal of min charge [if applicable] $x.xx A/C cycling discount [if applicable] -$x.xx Direct Access cost responsibility surcharge HPC [calc displayed] $x.xx DA CRS DWR Bond [calc displayed] $x.xx PCIA [calc displayed] -$x.xx DA CRS UC [calc displayed] $x.xx CTC [calc displayed] $x.xx Revenue Cycle Services Credit [if applicable] -$x.xx Generation Municipal Surcharge $x.xx Subtotal of SCE charges $x.xx [City Name] UUT [if applicable] $x.xx Your new charges Jul '06 Aug Sep '06 '06 $x.xx Your next meter read will be on or about Mmm dd yy. [Usage message will appear here] Your Delivery charges include: $ xx.xx transmission charges $ xx.xx distribution charges $ xx.xx nuclear decommissioning charges $ xx.xx public purpose program charges $ xx.xx trust transfer amount Your Generation charges include: $ xx.xx competition transition charge Your overall energy charges include: $ xx.xx franchise fees [Format A.1] / Page 3 of 6 SAMPLE Additional Information: DWR provided xx.xxx% of the energy you used this month Generation Municipal Surcharge factor : x.xxxxxx Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 [Tier graph message will appear here]

37 [Format A.1 (DA) D-CARE-APS Redesign] [Format A.1] / Page 4 of 6 Details of your new charges (continued) [ESP Name] Your rate: ESP Service account: Billing period: Mmm dd yy to Mmm dd yy (xx days) ESP Energy charge (1) $xx.xx (1) xxxx kwh ESP State tax charge (2) $xx.xx (2) State tax ESP Other charges (3) $xx.xx (3) Recurring meter data C Subtotal of [ESP Name] charges $xx.xx Your new charges $xx.xx Things you should know [Additional customer information message will appear here.] SAMPLE

38 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. [Information will vary based on customer segment] Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this summer and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

39 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You may have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card. [Information will vary based on customer segment]

40 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format F Schedules TOU-D-T and TOU-D-TEV (T)(N) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

41 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Compare the electricity you are using For meter xxxxxx-xxxxxx Mmm dd yy to Mmm dd yy Total electricity you used this month in kwh [Summer / Winter] Season On peak Off peak Total [Format F Time of Use Domestic, Tiered (TOU-D-T)] P.O. Box 600 Rosemead, CA xxx - Electricity (kwh) Customer account Service account Service Address City, CA Rotating outage Group A123 Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account Please write this number on your check. Make your check payable to Southern California Edison. xxx xxx xxx Amount due by Mmm dd yy Amount enclosed $ Your electricity bill [Format F] / Page 1 of 6 SAMPLE [FORMAT F] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

42 [Format F Time of Use Domestic, Tiered (TOU-D-T)] [Format F] / Page 2 of 6 Contact information Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services & Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group June change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location Telephone Online at You June call us for electronic payment options, to make payment arrangements or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on October 10, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge June appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you June contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS *Note - Symbols will appear on production bills Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds June be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, June switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer rate] SAMPLE To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

43 [Format F Time of Use Domestic, Tiered (TOU-D-T)] Your daily average electricity usage (kwh) 2 Years ago: xxx.xx Last year: xxx.xx This year: xxx.xx Sep '05 Sep '06 Oct '06 Nov '06 Dec '06 Jan '07 Feb '07 Mar '07 Apr '07 May '07 Details of your new charges Your rate: TOU-D-T Billing period: Mmm dd yy to Mmm dd yy (xx days) Delivery charges Basic charge [calc displayed] $xx.xx Energy [Summer/Winter] on peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Energy [Summer / Winter] off peak Level I (up to 130% of baseline) [calc displayed] $xx.xx T Level II (more than 130%) [calc displayed] $xx.xx DWR bond charge [calc displayed] $xx.xx Bal of min charge [if applicable] $xx.xx Generation charges DWR Energy [Summer / Winter] on peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Energy [Summer / Winter] off peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx SCE Energy [Summer / Winter] on peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Energy [Summer / Winter] off peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Subtotal of your new charges $xx.xx [City Name] Utility User Tax [if applicable] $xx.xx State tax [calc displayed] $xx.xx Your new charges $xx.xx Jun '07 Jul '07 Aug '07 Sep '07 [Usage message will appear here] Your Delivery charges include: $xx.xx transmission charges $xx.xx distribution charges $xx.xx nuclear decommissioning charges $xx.xx public purpose programs charge $xx.xx trust transfer amount Your Generation charges include: $xx.xx competition transition charge Your overall energy charges include: $xx.xx franchise fees [Format F] / Page 3 of 6 Additional information: DWR provided xx.xxx% of the energy you used this month Your [Summer / Winter] Level I allowance: xxx.xx kwh - xx.xx% applied to On Peak - xx.xx% applied to Off Peak SAMPLE Continued on next page

44 [Format F Time of Use Domestic, Tiered (TOU-D-T)] [Format F] / Page 4 of 6 Average cost per kilowatt hour [Summer / Winter] On Peak Level 1 Level 2 $xx.xx xxxx kwh Things you should know $xx.xx xxxx kwh [Summer / Winter] Off Peak Level 1 Level 2 $xx.xx xxxx kwh $xx.xx xxxx kwh [Additional customer information message will appear here] [Tier bar graph message will appear here] SAMPLE

45 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this [Summer / Winter]and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

46 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You June have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card.

47 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format F.1 (Direct Access) Schedules TOU-D-T AND TOU-D-TEV (T)(N) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

48 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Summary of your billing detail - Customer account Service account Service Address City, CA Rotating outage Group A Service Address Mmm dd yy to Mmm dd yy ESP pg x City, CA (Direct Access) [Format F.1 (DA) Time of Use Domestic, Tiered (TOU-D-T)] P.O. Box 600 Rosemead, CA Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ Your electricity bill [Format F.1] / Page 1 of 6 See Service Account Service Address Billing Period Your Rate New Charges details on Service Address Mmm dd yy to Mmm dd yy TOU-D-T pg x City, CA (Direct Access) SAMPLE [FORMAT F.1] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

49 [Format F.1 (DA) Time of Use Domestic, Tiered (TOU-D-T)] [Format F.1] / Page 2 of 6 Contact information Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services & Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group June change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location Telephone Online at You June call us for electronic payment options, to make payment arrangements or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on October 10, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge June appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you June contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS *Note - Symbols will appear on production bills Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds June be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, June switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer rate] SAMPLE To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

50 [Format F.1 (DA) Time of Use Domestic, Tiered (TOU-D-T)] Service account Service address Rotating outage Sep '05 Sep '06 Oct '06 Nov '06 Service Address City, CA Group N001 Compare the electricity you are using For meter xxxxxx-xxxxxx Mmm dd yy to Mmm dd yy Total electricity you used this month in kwh Your daily average electricity usage (kwh) Dec '06 Jan '07 Feb '07 Mar '07 Details of your new charges Your rate: TOU-D-T (DIRECT ACCESS) Billing period: Mmm dd yy to Mmm dd yy (xx days) Delivery charges Basic charge [calc displayed] $xx.xx Energy [Summer / Winter] on peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Energy [Summer / Winter] off peak Level I (up to 130% of baseline) [calc displayed] $xx.xx Level II (more than 130%) [calc displayed] $xx.xx Bal of min charge [if applicable] $xx.xx A/C cycling discount [if applicable] $xx.xx Direct Access cost responsibility surcharge HPC [calc displayed] $xx.xx DA CRS DWR Bond [calc displayed] $xx.xx PCIA [calc displayed] $xx.xx DA CRS UC [calc displayed] $xx.xx Revenue Cycle Service Credit [if applicable] $xx.xx Generation Municipal Surcharge $xx.xx Subtotal of your new charges $xx.xx [City Name] Utility User Tax [if applicable] $xx.xx Your new charges $xx.xx Apr '07 May '07 Jun '07 Jul '07 xxx Aug '07 Sep '07 [Usage message will appear here] Your Delivery charges include: $xx.xx transmission charges $xx.xx distribution charges $xx.xx nuclear decommissioning charges $xx.xx public purpose programs charge $xx.xx trust transfer amount Your Generation charges include: $xx.xx competition transition charge Your overall energy charges include: $xx.xx franchise fees [Format F.1] / Page 3 of 6 SAMPLE Additional information: DWR provided xx.xxx% of the energy you used this month Generation Municipal Surcharge factor: x.xxxxx Your [Summer / Winter] Level I allowance: xxx.xx kwh - xx.xx% applied to On Peak - xx.xx% applied to Off Peak Continued on next page

51 [Format F.1 (DA) Time of Use Domestic, Tiered (TOU-D-T)] [Format F.1] / Page 4 of 6 Average cost per kilowatt hour [Summer / Winter] On Peak Level 1 Level 2 $xx.xx xxxx kwh Things you should know $xx.xx xxxx kwh [Summer / Winter] Off Peak Level 1 Level 2 $xx.xx xxxx kwh $xx.xx xxxx kwh [Additional customer information message will appear here] [Tier bar graph message will appear here] SAMPLE

52 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this [Summer / Winter] and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

53 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You June have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card.

54 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format H Schedules TOU-D-1, TOU-D-2, TOU-EV-1, TOU-EV-3 (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

55 [Format H TOU-D-2 Redesign] P.O. Box 600, Rosemead, CA Your electricity bill [Format H] / Page 1 of 6 $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy - Compare the electricity you are using Electricity (kwh) Mmm dd yy to Mmm dd yy On peak Off peak Total xxx xxx xxx Your daily average electricity usage (kwh) Sep '04 Sep '05 Oct '05 Nov '05 Dec '05 Jan '06 Feb '06 Mar '06 Apr '06 May '06 Jun '06 Jul '06 Aug '06 Sep '06 Customer account Service account Service Address City, CA Rotating outage Group A123 Your next meter read for xxxxx-xxxxxx will be on or about Mmm dd yy. [Usage message will appear here] SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account # Please write this number on your check. Make Amount due by Mmm dd yy your check payable to Southern California Edison. Amount enclosed [FORMAT H] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 300 ROSEMEAD, CA

56 Contact information Customer service numbers Important information [Format H TOU-D-2 Redesign] [Format H] / Page 2 of 6 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. S A M P L E [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

57 [Format H TOU-D-2 Redesign] Details of your new charges Your rate: TOU-D-2 Billing period: Mmm dd yy to Mmm dd yy (xx days) Delivery charges Energy [Summer/Winter] On peak [calc displayed] $xx.xx Off peak [calc displayed] $xx.xx Customer charge [if applicable] $xx.xx TOU meter charge [if applicable] $xx.xx DWR bond charge [calc displayed] $xx.xx Generation charges DWR Energy [Summer /Winter] On peak [calc displayed] $xx.xx Off peak [calc displayed] $xx.xx SCE Energy [Summer/Winter] On peak [calc displayed] $xx.xx Off peak [calc displayed] $xx.xx Subtotal of your new charges $xx.xx [City Name] UUT [if applicable] $xx.xx State Tax [calc displayed] $xx.xx Your new charges $xx.xx Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Things you should know [Additional customer information messages will appear here.] Your Delivery charges include: $ xx.xx transmission charges $ xx.xx distribution charges $ xx.xx nuclear decommissioning charges $ xx.xx public purpose program charges $ xx.xx trust transfer amount Your Generation charges include: $ xx.xx competition transition charge Your overall energy charges include: $ xx.xx franchise fees Additional Information: DWR provided xx.xxx% of the energy you used this month [Tier graph message will appear here] [Format H] / Page 3 of 6 SAMPLE

58 [Format H TOU-D-2 Redesign] [Format H] / Page 4 of 6 [This page is for spill over and could be blank] SAMPLE

59 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. [Information will vary based on customer segment] Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this summer and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

60 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You may have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card. [Information will vary based on customer segment]

61 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format H.1 (Direct Access) Schedules TOU-D-1, TOU-D-2, TOU-EV-1, TOU-EV-3 (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

62 [Format H.1 (DA) TOU-D-2 Redesign] P.O. Box 600, Rosemead, CA Your electricity bill $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Summary of your billing detail - Customer account Service account Service Address City, CA Rotating outage Group A123 See Service Account Service address Billing period Rate Charges details on Service address Mmm dd yy to Mmm dd yy TOU-D-2 $xx.xx pg x City, CA (Direct Access) Service address Mmm dd yy to Mmm dd yy ESP $xx.xx pg x City, CA Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed [Format H.1] / Page 1 of 6 $xx.xx SAMPLE [FORMAT H.1] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 300 ROSEMEAD, CA

63 Contact information Customer service numbers Important information [Format H.1 (DA) TOU-D-2 Redesign] [Format H.1] / Page 2 of 6 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. S A M P L E [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

64 [Format H.1 (DA) TOU-D-2 Redesign] Service account Service address Service Address City, CA Rotating outage Group A123 Compare the electricity you are using Electricity (kwh) Mmm dd yy to Mmm dd yy On peak Off peak Total xxx xxx xxx Your daily average electricity usage (kwh) Sep '04 Sep '05 Oct '05 Nov '05 Dec '05 Details of your new charges Jan '06 Feb '06 Mar '06 Apr '06 May '06 Your rate: TOU-D-2 (DIRECT ACCESS) Service account: Billing period: Mmm dd yy to Mmm dd yy (xx days) Delivery charges Energy [Summer/Winter] On peak [calc displayed] $xx.xx Mid peak [calc displayed] $xx.xx Off peak [calc displayed] $xx.xx Customer Charge [calc displayed] $xx.xx TOU meter charge [if applicable] $xx.xx Direct Access cost responsibility surcharge HPC [calc displayed] $xx.xx DA CRS DWR Bond [calc displayed] $xx.xx PCIA [calc displayed] -$xx.xx DA CRS UC [calc displayed] $xx.xx CTC [calc displayed] $xx.xx Revenue Cycle Services Credit [if applicable] -$xx.xx Generation Municipal Surcharge $xx.xx Subtotal of SCE charges $xx.xx [City Name] UUT [if applicable] $xx.xx Your new charges $xx.xx Jun '06 Jul '06 Aug '06 Sep '06 Your next meter read for xxxxx-xxxxxx will be on or about Mmm dd yy. [Usage message will appear here] Your Delivery charges include: $ xx.xx transmission charges $ xx.xx distribution charges $ xx.xx nuclear decommissioning charges $ xx.xx public purpose program charges $ xx.xx trust transfer amount Your Generation charges include: $ xx.xx competition transition charge Your overall energy charges include: $ xx.xx franchise fees [Format H.1] / Page 3 of 6 SAMPLE Additional Information: DWR provided xx.xxx% of the energy you used this month Generation Municipal Surcharge factor : x.xxxxxx Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 [Tier graph message will appear here]

65 Details of your new charges (continued) [ESP Name] Your rate: ESP Service account: Billing period: Mmm dd yy to Mmm dd yy (xx days) ESP Energy charge (1) $xx.xx (1) xxxx kwh ESP State tax charge (2) $xx.xx (2) State tax ESP Other charges (3) $xx.xx (3) Recurring meter data C Subtotal of [ESP Name] charges $xx.xx Your new charges $xx.xx Things you should know [Additional customer information message will appear here.] [Format H.1 (DA) TOU-D-2 Redesign] [Format H.1] / Page 4 of 6 SAMPLE

66 Month Year Please visit us at Page 5 of 6 It s Easy to Earn the 20/20 Discount Even simple activities can produce big cash and energy savings this summer. Here are some things you can do: Set your thermostat at 78 degrees. You can save up to xx% on cooling costs. Replace an air conditioner with a new, more efficient model. Switch from incandescent to compact fluorescent light bulbs, which can save you as much as $xx.xx per light bulb in just one year. Fluorescents are cooler, too, which means your airconditioning system won t have to work as hard. [Information will vary based on customer segment] Find more money and energy-saving tips at Click on Rebates & Savings. Or call Please fill out the following information, detached and return it in the enclosed postage-paid return envelope along with your payment stub. I pledge to reduce my energy use by 20% this summer and receive my empowered to conserve pledge band. With my pledge, the pledge band will be sent to the address listed below. You can also pledge online at and receive your empowered to conserve Name Service Account Num. Address (First) 1234 Main St (Last) City Anytown State CA Zip Address (optional)

67 Page 6 of 6 Looking for Your Energy Overhead? Find Out in 15 Minutes Take about 15 minutes to complete SCE s free online Business Energy Survey and learn where you can save the most on your energy overhead costs. You ll receive customized energy efficiency recommendations that you can take to your office or shop floor and then to the bank! It s easy: Answer questions about your business. Receive a list of ways you can save energy and money. Get estimated cost savings for each energy-saving suggestion. Act on the suggestions and start saving! Learn more at Click on Rebates & Savings. Or call SCE Solicits Offers for New Power Supply Your energy conservation efforts help assure adequate power supply for Southern California, but the region will need additional supply sources as early as next year. That s why SCE is conducting a competitive Request for Offers to attract new electricity generating plants that would serve all Southern California electricity users. SCE is soliciting bids for contracts of up to 10 years to buy electricity from new sources that could start providing power between Month DD, YYYY and Month D, YYYY. The offer is intended to assure adequate power supply while state policymakers continue to develop strategies that encourage new plant construction. See more details at Voluntary Renewables California s air quality can use your help by making a voluntary contribution to renewable energy resources like wind, solar, geothermal, biomass and small hydropower. SCE supports renewable energy and the landmark state legislation that mandates the use of these natural resources to generate electricity. Here s how you can contribute to clean air: Make a contribution in any amount you choose by writing a separate check to the Renewable Resource Trust Fund, which is administered by the California Energy Commission (CEC). Enclose your contribution check with your bill payment check in the return envelope. Please do not send cash. Your contribution is not taxdeductible, but will go a long way toward supporting alternative energy resources. If you have any questions about the Trust Fund or renewable energy, please call the CEC at (800) Generator Safety If you have a temporary portable generator, never attempt to connect it to home or building wiring. Carefully connect appliances directly into the portable generator. Use a portable generator in a well-ventilated area and install according to local electrical codes and instructions. You may have a more permanently installed generator that is attached to building wiring in accordance with local electrical codes and Southern California Edison (SCE) standards. Before operating such a generator, switch off the main circuit breaker or open the transfer switch to disconnect your wiring from the utility system. This helps avoid feeding electricity back through utility power lines, which endangers SCE crews. Note: State law requires that you notify SCE if you have a generator that can be connected to your wiring. Call to request an Electric Generator Notification Card. [Information will vary based on customer segment]

68 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT DISCONNECTION NOTICE (T) Form O (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

69 [Form O Disconnection - Redesign] P.O. Box 600 Rosemead, CA FORM / Page 1 of 4 $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy DISCONNECTION Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Payment we received on Mmm dd yy thank you Previous charges due immediately Your new charges Reconnection charge Field assignment charge Total amount you owe Compare the electricity you are using Your current read for meter x--xxxxxxxx Mmm dd yy Your previous read Mmm dd yy Total electricity you used this month in kwh Your daily average electricity usage (kwh) Aug '04 Aug '05 Sep '05 Oct '05 Nov '05 Dec '05 Jan '06 Feb '06 Mar '06 Apr '06 May '06 Jun '06 Jul '06 Aug '06 - -$xx.xx $xx.xx $xx.xx xxxxx -xxxxx xxxx Customer account Service number Service Address City, CA Rotating outage Group N001 Disconnection of service notice You must pay the past due amount of $xx.xx immediately or we will discontinue your service. This amount was due on Mmm, dd, yy. Your service may already be disconnected by the time you receive this bill. To pay this amount in person, call for locations. Your next meter read will be on or about Mmm dd yy. [Usage message will appear here] SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay on online at Customer account Please write this number on your check. Make your Disconnection - pay immediately check payable to Southern California Edison. Past due charges pay by Mmm dd yy New charges pay by Mmm dd yy Total amount you owe Amount enclosed $ [FORM O] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

70 [Form O Disconnection - Redesign] Page 2 of 4 Contact information Customer service numbers Important information Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for paying your bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements or for information on agencies to assist you in bill payment. Past-due bills Your bill was prepared on mmm,dd,yyyy. Your bill is due when you receive it and becomes past due xx days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

71 [Form O Disconnection - Redesign] P.O. Box 600 Rosemead, CA FORM / Page 3 of 4 Details of your new charges Your rate: D-CARE Billing period: Mmm dd yy Mmm dd yy (xx days) Delivery charges Basic charge [calc displayed] $x.xx Energy charges [Summer/Winter] Tier 1 (within your baseline) [calc displayed] $x.xx Tier 2 (up to 30% over) [calc displayed] $x.xx Tier 3 (31%to 100% over) [calc displayed] -$x.xx Generation charges DWR Energy [Summer/Winter] [calc displayed] $xx.xx SCE Energy [Summer/Winter] Tier 1 (within your baseline) [calc displayed] $xx.xx Tier 2 (up to 30% over) [calc displayed] $xx.xx Tier 3 (31% to 100% over) [calc displayed] $xx.xx Subtotal of your new charges [City Name] UUT [if applicable] $x.xx State tax [calc displayed] $x.xx Your new charges Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Things you should know [Additional customer information messages will appear here] Your Delivery charges include: $x.xx transmission charges -$xx.xx distribution charges $x.xx nuclear decommissioning charges $x.xx public purpose program charges $x.xx trust transfer amount Your Generation charges include: x.xx competition transition charge Your overall energy charges include: $ x.xx franchise fee Additional Information: DWR provided xx.xxx% of the energy you used this month [Tier graph message will appear here] SAMPLE

72 [Form O Disconnection - Redesign] Page 4 of 4 [This page is for spill over and could be blank] SAMPLE

73 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 CLOSED ACCOUNT OVERDUE NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

74 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Closed account overdue notice Closed service address: [123 Sample Ave], [Service City] Utility services past due amount Other charges past due amount Total past due amount $xx.xx Important please read Your payment for your closed service is overdue. To avoid further collection action, please pay the total past due amount immediately. Failure to pay could result in an unfavorable entry on your credit report(s). How to pay your bill You may mail your payment with the attached stub in the envelope provided, pay your bill through any Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-589) (Tear here) Bring in this entire closed account overdue notice when you pay (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due now Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

75 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, Unpaid closing bills may be reported to credit bureaus and/or forwarded to a collection agency. If you are a residential customer, and claim inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Closed Account Overdue Notice Form

76 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 CLOSED ACCOUNT COLLECTION NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

77 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Closed account collection notice Closed service address: [123 Sample Ave], [Service City] Utility services past due amount Other charges past due amount Total past due amount $xx.xx Important please read Your account is past due and has been referred to our Collection Department. Payment in full must be received within 30 days from the date this notice was prepared to avoid one or both of the following: Your credit file with Credit Reporting Agencies may be negatively affected Your account may be placed with a Collection Agency, which may include legal action, court costs, interest and attorney fees How to pay your bill You may mail your payment with the attached stub in the envelope provided, pay your bill through any Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling Please return the payment stub below with your payment and make your check payable to Southern California Edison. (14-590) (Tear here) If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due now Amount enclosed $ FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

78 Contact information Customer service numbers FORM / Page 2 of 2 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, Unpaid closing bills may be reported to credit bureaus and/or forwarded to a collection agency. If you are a residential customer, and claim inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Closed Account Collection Notice Form

79 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 CLOSED ACCOUNT FINAL COLLECTION NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

80 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Closed account final collection notice Closed service address: [123 Sample Ave], [Sample City] Utility services past due amount Total past due amount Important please read Your failure to pay this closed account has resulted in Southern California Edison reporting your delinquent status to Credit Reporting Agencies. This negative entry will remain on your credit report(s) for seven years. Future collection action may include a referral to a Collection Agency, and possible legal action which could include court costs, interest and attorney fees. How to pay your bill You may mail your payment with the attached stub in the envelope provided, pay your bill through any Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling Please return the payment stub below with your payment and make your check payable to Southern California Edison. (14-591) (Tear here) If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due now Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

81 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, Unpaid closing bills may be reported to credit bureaus and/or forwarded to a collection agency. If you are a residential customer, and claim inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Closed Account Collection Notice Form

82 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 REQUEST TO PAY DEPOSIT Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

83 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 2 Deposit customer account Service Address CITY, CA Request for deposit to re-establish credit $ deposit amount must be paid by Mmm dd yy A deposit is required to re-establish your credit because payment(s) have been received after the past due notice(s) have expired and/or you have paid with returned checks. Please pay the deposit amount by the due date shown on this notice. Failure to do this may result in the disconnection of your service. The deposit will not earn interest until the deposit is paid in full. Residential customer deposits will be refunded when all bills are paid before the past due date for 12 months or you close all of your customer accounts. Non-residential customer deposits will be refunded when all bills are paid before the past due date for 12 months, and/or in the opinion of the company, the conditions of service or basis on which credit was originally established has not materially changed, or you close all your customer accounts. Your cash deposit, including interest, will be refunded by applying it to your unpaid bills and/or by check. Interest on the deposit will be earned for each month the bill is paid before becoming past due. Endorsement of a refund check will acknowledge receipt of refund and will release Southern California Edison from further claims against the deposit. How to pay your bill If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-656) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations. (Tear here) Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ VALUED CUSTOMER MAILING ADDRESS CITY, CA P.O. BOX 600 ROSEMEAD, CA

84 Contact information Customer service numbers *Note - Symbols will appear on production bills Valued Customer / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Request to pay deposit Your request to pay a deposit was prepared on September 7, If you are a residential customer, and claim inability to pay and payment arrangements have not been extended to you by SCE pursuant to the filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. REQUEST FOR DEPOSIT TO RE-ESTABLISH CREDIT Form

85 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DISCONNECTION NOTICE, PAST DUE SECURITY DEPOSIT Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

86 [Form Disconnection Notice Past Due Security Deposit - Redesign] P.O. Box 600 Rosemead, CA FORM / Page 1 of 4 For billing and service inquiries Call , 24 hrs a day, 7 days a week (14-657) Date notice prepared: Mmm dd yy Disconnection notice past due security deposit $ Past due deposit $xx.xx must be paid by x pm on Mmm dd yy This is your final notice. Please act today to avoid a costly service interruption! If you pay by x pm on Mmm dd yy you will owe: Security deposit past due amount $xx.xx Total amount due $xx.xx If your service is disconnected, you will owe: Security deposit past due amount $xx.xx Minimum same day reconnect fee $xx.xx Minimum field assignment charge $xx.xx Total amount due $xx.xx Deposit customer account Service Address City, CA Your payment options: Authorized payment location see list on page 3 QuickCheck call to authorize a payment from your checking account, without writing a check. A fee will be charged for this service. Payment arrangement call before Mmm dd yy SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ $xx.xx [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Payment locations page 3 Do not mail your payment

87 [Form Disconnection Notice Past Due Security Deposit - Redesign] Contact information Customer service numbers Important information Multicultural services (Available Monday Friday 8AM 5PM) Page 2 of 4 General services (U.S. & Canada) Cambodian Account balances & extensions Chinese Emergency services and outages Korean California alternate rates for energy (CARE) Vietnamese Electric industry restructuring Spanish Energy theft hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and speech impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past Due Deposit Notice Your deposit disconnection notice was prepared on Mmm dd, 6. Termination of electric service requires a reconnection charge. A field assignment charge may be assessed if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the results of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE

88 [Form Disconnection Notice Past Due Security Deposit - Redesign] FORM / Page 3 of 4 Payment locations near you: [14-657] [MAILING ADDRESS] [CITY], [STATE] [ ] X-Street: XX St xam-xpm dd-dd Please remember You must present this disconnection notice when you pay. 2. If you pay after 5 pm, or on a weekend, your payment will post the next business day. 3. For more payment locations, call or visit our website at Other information you should know If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to 3:30 pm. Your deposit will be refunded when all of your customer account bills are paid before the past due date for 12 months, unless SCE determines the conditions of service or the basis under which credit was originally established has not materially changed. Of course, your deposit will be refunded when you close all of your customer accounts with us. At time of refund, your cash deposit (including interest) will be applied to any unpaid bills and/or refunded by check. Your endorsement on your refund check will serve as acknowledgement that you received the refund and will release Southern California Edison from further claims against the deposit. Your deposit will earn interest each month you pay your bill before the past due date. The deposit will not earn interest until your deposit is paid in full. SAMPLE

89 [Form Disconnection Notice Past Due Security Deposit - Redesign] Page 4 of 4 [This page is for spill over and could be blank] SAMPLE

90 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DEPOSIT URGENT NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

91 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Deposit customer account Service Address City, CA Deposit Urgent Notice $ Past due pay by x pm on Mmm dd yy Important please read Your deposit payment is past due. Please call us immediately if payment has been made. The deposit will not earn interest until it is paid in full. Your service may be scheduled for disconnection if your payment is not received by Southern California Edison before the date shown above. If your utility service is disconnected, a reconnection charge ranging from $xx to $xx may be required. This notice does not stop disconnection of service for any other unpaid bill. You will not receive any further contact by phone, mail or personal visit. Southern California Edison will determine how payments are applied. Residential customer deposits will be refunded when all bills are paid before the past due date for 12 months or when you close all of your customer accounts. Non-residential customer deposits will be refunded when all bills are paid before the past due date for 12 months, and/or in the opinion of the company, the conditions of service or basis on which credit was originally established has not materially changed, or you close all of your customer accounts. Your cash deposit, including interest, will be refunded by applying it to your unpaid bills and/or by check. Interest on the deposit will be earned for each month the bill is paid before becoming past due. Endorsement of a refund check will acknowledge receipt of refund and will release Southern California Edison from further claims against the deposit. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-658) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

92 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General services (U.S. & Canada) Cambodian Account balances & extensions Chinese Emergency services and outages Korean California alternate rates for energy (CARE) Vietnamese Electric industry restructuring Spanish Energy theft hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & speech impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due deposit notice Your deposit disconnection notice was prepared on September 7, Termination of electric service requires a reconnection charge. A field assignment charge may be assessed if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Deposit Urgent Notice Form

93 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 Request to Pay Deposit (ESP Consolidated Billing) Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

94 P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Deposit customer account SERVICE ADDRESS CITY, CA Request for deposit to establish credit $ deposit amount must be paid by Mmm dd yy In order to establish credit with Southern California Edison, you have been requested to pay a deposit. Your deposit payment needs to be received in full by the date shown above or your customers will continue to be billed under the same conditions prior to the scheduled change of service. Your deposit will be refunded if you close all of your customer accounts or after you establish credit as defined in Rule 22. Southern California Edison will refund your deposit with interest in accordance with Rules 22 and 7 by applying it to your unpaid bills and/or by check. Interest is paid on cash deposits and will be earned for each month the bill is paid before becoming past due. Endorsement of a refund check will acknowledge receipt of refund and will release Southern California Edison from further claims against the deposit. The deposit will not earn interest until the deposit is paid in full. How to pay your bill If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling Please return the payment stub below with your payment and make your check payable to Southern California Edison. (14-660) (Tear here) If you want to pay in person, call for locations. (Tear here) Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ VALUED CUSTOMER MAILING ADDRESS CITY, CA P.O. BOX 600 ROSEMEAD, CA

95 Contact information Customer service numbers Valued Customer / Page 2 of 6 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Request to pay deposit Your request to pay a deposit was prepared on September 7, If you are a residential customer, and claim inability to pay and payment arrangements have not been extended to you by SCE pursuant to the filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. ESP Request to pay deposit Form

96 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DEPOSIT FINAL CALL NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

97 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Deposit customer account Service Address City, CA Deposit final call notice $ Past due deposit must be paid by x pm on Mmm dd yy Important please read Your deposit payment is past due. If payment is not received by Southern California Edison before the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid. A six-month waiting period before consolidated billing may resume. Your deposit will be refunded after you close your customer accounts or you establish credit as defined in Rule 22. Southern California Edison will refund your deposit with interest in accordance with Rule 22 and Rule 7 by applying it to your unpaid bills or by check. Interest on the deposit will be earned each month the bill is paid before becoming past due. Endorsement of a refund check will acknowledge receipt of refund and will release Southern California Edison from further claims against the deposit. The deposit will not earn interest until the deposit is paid in full. How to pay our deposit Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-661) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

98 Contact information Customer service numbers FORM / Page 2 of 2 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. ESP Deposit Final Call Notice Form

99 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DEPOSIT URGENT NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

100 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Deposit customer account Service Address City, CA Deposit urgent notice $ Past due deposit must be paid by x pm on Mmm dd yy Important please read Your deposit payment is past due. To avoid termination of service, your payment must be received by the due date shown on this notice. The deposit will not earn interest until it is paid in full. If payment is not received by Southern California Edison by the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid A six-month waiting period before consolidated billing can resume Your deposit will be refunded if you close all of your customer accounts or after you establish credit as defined in Rule 22. Southern California Edison will refund your deposit with interest in accordance with Rules 22 and 7 by applying it to your unpaid bills and/or by check. Interest on the deposit will be earned for each month the bill is paid before becoming past due. Endorsement of a refund check will acknowledge receipt of refund and release Southern California Edison from further claims against the deposit. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-662) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Deposit customer account Please write this number on your check. Make your check payable to Southern California Edison. Deposit amount due by Mmm dd yy Deposit amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

101 Contact information Customer service numbers FORM / Page 2 of 2 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. ESP Deposit Urgent Notice Form

102 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 PAST DUE SERVICE TERMINATION NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

103 P.O. Box 600 Rosemead, CA Form / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Past due service disconnection notice $ Past due must be paid by x:xx pm on Mmm dd yy Utility services past due amount Other services past due amount Total past due amount Important please read Your payment is past due. To avoid disconnection of service, your payment must be received by Southern California Edison before the date shown above. If your utility service is disconnected, a reconnection charge ranging from $xx to $xx may be required. A deposit may be required to re-establish your credit whether or not your service is disconnected. This notice does not stop disconnection of service for any other unpaid bill. Your utility service will not be disconnected for unpaid amounts for other services. However, if you do not pay the total past due amount, your other services may be discontinued, you may be subject to legal action, or both. Southern California Edison will determine how payments are applied. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-664) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

104 Contact information Customer service numbers *Note - Symbols will appear on production bills Form / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Past Due Service Disconnection Notice Form

105 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DISCONNECTION NOTICE, PAST DUE UTILITY SERVICE AND OTHER SERVICES Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

106 [Form Disconnection Notice Past Due Utility & Other Services - Redesign] P.O. Box 600 Rosemead, CA FORM / Page 1 of 4 For billing and service inquiries Call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Disconnection notice past due utility and other services $ Past due $xx.xx must be paid by x pm on Mmm dd yy This is your final notice. Please act today to avoid a costly service interruption! If you pay by x pm on Mmm dd yy you will owe: Utility services past due amount $xx.xx Other services past due amount** $xx.xx Total amount due $xx.xx If your service is disconnected, you will owe: Utility services past due amount $xx.xx Other services past due amount** $xx.xx Estimated security deposit $xx.xx Minimum same day reconnect fee $xx.xx Minimum field assignment charge $xx.xx Total amount due **Payment of other services is not required for reconnection. Customer account Please write this number on your check. Make your check payable to Southern California Edison. [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Amount due by Mmm dd yy Amount enclosed $ Customer account Service Address City, CA Your payment options: Authorized payment location see list on page 3 QuickCheck call to authorize a payment from your checking account, without writing a check. A fee will be charged for this service. Payment arrangement call before Mmm dd yy (14-665) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at SAMPLE Payment locations page 3 Do not mail your payment $xx.xx

107 [Form Disconnection Notice Past Due Utility & Other Services - Redesign] Contact information Customer Service Numbers Important information Multicultural Services (Available Monday Friday 8AM 5PM) Page 2 of 4 General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-due bills Your collection notice was prepared on Mmm dd, yyyy. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE

108 [Form Disconnection Notice Past Due Utility & Other Services - Redesign] FORM / Page 3 of 4 Payment locations near you: [Form No ] [MAILING ADDRESS] [CITY], [STATE] [ ] X-Street: XX St xam-xpm dd-dd Please remember You must present this disconnection notice when you pay. 2. If you pay after 5 pm, or on a weekend, your payment will post the next business day. 3. For more payment locations, call or visit our website at Other information you should know If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to 3:30 pm. You cannot be required to pay an amount owing for other services as a condition for having utility service restored. However, your other services may be discontinued and/or subject to collection activities. We may require a security deposit to re-establish your credit, even if your service is not disconnected. Southern California Edison will determine how your payment will be applied to your account. Level Pay Plan (LPP) Helps you budget your bill through equal monthly payments based on the 12 prior months of electricity usage. Your monthly payment may be adjusted based on your current usage. To enroll, call SCE at Please have your account number handy. SAMPLE

109 [Form Disconnection Notice Past Due Utility & Other Services - Redesign] Page 4 of 4 [This page is for spill over and could be blank] SAMPLE

110 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 URGENT NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

111 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Urgent Notice $ Past due amount of $xx.xx must be paid by x:xx pm on Mmm dd yy Utility services past due amount Total past due amount $xx.xx $xx.xx Important please read Your service may be scheduled for disconnection if your payment is not received by the due date shown on this notice. If your utility service is disconnected, a reconnection charge ranging from $xx to $xx may be required. A deposit may be required to re-establish your credit whether or not your service is disconnected. This notice does not stop disconnection of service for any other unpaid bill. You will not receive any further contact by phone, mail or personal visit. Your utility service will not be disconnected for unpaid amounts for other services. However, if you do not pay the total past due amount, your other services may be discontinued, you may be subject to legal action, or both. Southern California Edison will determine how payments are applied. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-666) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

112 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Urgent Notice Form

113 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DISCONNECTION NOTICE, RETURNED CHECK Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

114 P.O. Box 600 Rosemead, CA FORM / Page 1 of 3 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Disconnection notice returned check $ Past due returned check $xx.xx must be paid by x pm on Mmm dd yy This is your final notice. Please act today to avoid a costly service interruption! If you pay by x pm on Mmm dd yy you will owe: Returned check amount $xx.xx Total amount due $xx.xx If your service is disconnected, you will owe: Returned check amount $xx.xx Estimated security deposit Minimum same day reconnect fee $xx.xx Minimum field assignment charge $xx.xx Total amount due Your payment options: Authorized payment location see list on page x. No personal checks please pay with cash, cashier s check or money order. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-667) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your cashier s check or money order and make payable to Southern California Edison. Returned check amount due by Mmm dd yy Amount enclosed $ $xx.xx [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Payment locations page 3 Do not mail your payment

115 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 3 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Disconnection Notice Returned Check Form

116 FORM / Page 3 of 3 Payment locations near you For information on Authorized PAYMENT locations near you, call or visit our website at You must present this Disconnection Notice when you pay. If you pay after x pm, or on a weekend, your payment will post the next business day. Other information you should know If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to x:xx pm. You cannot be required to pay an amount owing for other services as a condition for having utility service restored. However, your other services may be discontinued and/or subject to collection activities. A returned check fee may appear on your next bill. If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to 3:30 pm. You cannot be required to pay an amount owing for other services as a condition for having utility service restored. However, your other services may be discontinued and/or subject to collection activities. We may require a security deposit to re-establish your credit, even if your service is not disconnected. Southern California Edison will determine how your payment will be applied to your account. Level Pay Plan (LPP) Helps you budget your bill through equal monthly payments based on the 12 prior months of electricity usage. Your monthly LPP payment may be adjusted based on your current usage. To enroll, call SCE at Please have your account number handy.

117 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 PAST DUE SERVICE TERMINATION NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

118 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call xxx-xxxx, 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Past due service termination notice $ Past due must be paid by x pm on Mmm dd yy Utility services past due amount Other services past due amount Total past due amount $x,xxx.xx $xx.xx $x,xxx.xx Important please read Your payment is past due. To avoid termination of service, your payment must be received by Southern California Edison before the date shown above. If payment is not received by Southern California Edison before the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. A deposit may be required to re-establish your credit whether or not your service is terminated. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid. A six-month waiting period before consolidated billing may resume How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-668) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

119 Contact information Customer service numbers FORM / Page 2 of 2 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Past Due Service Termination Notice Form

120 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 FINAL CALL NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

121 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy P.O. Box 600 Rosemead, CA Customer account FORM / Page 1 of 2 Service Address City, CA Final call notice $ Past due $xx.xx must be paid by x pm on Mmm dd yy Utility services past due amount Total past due amount $ xx.xx $ xx.xx Important please read This is your final notice to pay your past due bill. If payment is not received by Southern California Edison before the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. A deposit may be required to re-establish your credit whether or not your service is terminated. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid A six-month waiting period before consolidated billing can resume How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-669) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ $xx.xx [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

122 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Final Call Notice Form

123 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 URGENT NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

124 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Urgent Notice $ Past due amount of must be paid by x pm on Mmm dd yy Utility services past due amount Other services past due amount Total past due amount $ xx.xx $ xx.xx $ xx.xx Important please read Your payment is past due. If payment is not received by Southern California Edison before the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. A deposit may be required to re-establish your credit whether or not your service is terminated. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid A six-month waiting period before consolidated billing can resume How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-670) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

125 Contact information Customer service numbers FORM / Page 2 of 2 *Note - Symbols will appear on production bills Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Urgent Notice Form

126 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 RETURNED CHECK FINAL CALL NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

127 P.O. Box 600 Rosemead, CA FORM / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Returned check final call notice $ Past due returned check must be paid by x pm on Mmm dd yy Utility services past due amount Total past due amount Important please read This is your final notice to pay your returned check. To avoid termination of service, your payment must be received by Southern California Edison before the date shown above. If payment is not received by Southern California Edison before the date shown above, we may without further notice terminate your consolidated billing service option and revert mutual customers to dual billing after the expiration of this notice. A deposit may be required to re-establish your credit whether or not your service is terminated. The following conditions may also apply if your consolidated billing service option is terminated and dual billing is initiated: Required payment of all outstanding charges and processing fees must be paid A six-month waiting period before consolidated billing can resume A returned check fee may appear on your next Southern California Edison bill. Additional returned checks may result in a cash only restriction. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-671) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your cashier s check or money order and make payable to Southern California Edison. Returned check amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

128 Contact information Customer service numbers *Note - Symbols will appear on production bills FORM / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills/deposits Your bill/notice was prepared on September 7, Failure to pay the amount on your bill/notice may result in termination of your service. Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Returned Check Final Call Notice Form

129 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 CLOSED ACCOUNT PAST DUE NOTICE Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

130 P.O. Box 600 Rosemead, CA Form / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy Customer account Service Address City, CA Closed SCE account past due notice Closed service address: [123 Sample Ave], [Sample City] $ Past due must paid by x pm on Mmm dd yy Utility services past due amount Total past due amount Important please read Your payment for your Southern California Edison (SCE) account is past due. To avoid disconnection of service, your payment must be received by SCE before the date shown above. Even though you are purchasing your utility service from another provider, SCE reserves the right to disconnect your current utility service for your unpaid closing bill. If your utility service is disconnected, a reconnection charge ranging from $xx.xx to $xx.xx may be required. Your utility service will not be disconnected for unpaid amounts for other services. SCE will determine how payments are applied. How to pay your bill Do not mail your payment, as it may not be received in time. You may pay your bill through a Southern California Edison approved electronic payment method or bring this notice to a Southern California Edison authorized payment location. If you are a residential customer, you may pay your bill using your MasterCard Credit Card or Debit Cards displaying the Star/NYCE/Pulse logo by calling (14-672) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due now Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Do not mail your payment

131 Contact information Customer service numbers *Note - Symbols will appear on production bills Form / Page 2 of 2 Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill You can pay your bill by: On-line electronically In Person Authorized payment locations Electronic Fund Transfer Phone Mail-in - QuickCheck Check - Credit Card MasterCard* Money order - Debit Card Star/NYCE/Pulse* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on September 7, You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. Closed SCE Account Past Due Notice Form

132 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DISCONNECTION NOTICE, CLOSED SCE ACCOUNT Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

133 [Form Disconnect Notice Closed SCE Account - Redesign] P.O. Box 600 Rosemead, CA FORM / Page 1 of 4 For billing and service inquiries Call , 24 hrs a day, 7 days a week Date notice prepared: Mmm dd yy $ (14-673) Disconnection notice closed SCE account Past due $xx.xx must be paid by x pm on Mmm dd yy This is your final notice. Please act today to avoid a costly service interruption! If you pay by 5 pm on Mmm dd yy you will owe: Utility services past due amount $xx.xx Total past due closing bill $xx.xx Customer account Please write this number on your check. Make your check payable to Southern California Edison. Customer account Service Address City, CA Even though you are purchasing your utility service from another provider, Southern California Edison reserves the right to disconnect your utility service for nonpayment of your Southern California Edison closing bill. If your service is disconnected, you will owe: Utility services past due amount $xx.xx Minimum same day reconnect fee $xx.xx Minimum field assignment charge $xx.xx Total amount due Your payment options: Authorized payment location see list on page 3 QuickCheck call to authorize a payment from your checking account, without writing a check. A fee will be charged for this service. Payment arrangement call before Mmm dd yy SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Amount due by Mmm dd yy Amount enclosed $ $xx.xx [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Payment locations page 3 Do not mail your payment

134 Contact information Customer Service Numbers Important information Multicultural Services (Available Monday Friday 8AM 5PM) Page 2 of 4 General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at [Form Disconnect Notice Closed SCE Account - Redesign] You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-due bills Your collection notice was prepared on Mmm dd, yyyy. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE

135 [Form Disconnect Notice Closed SCE Account - Redesign] FORM / Page 3 of 4 Payment locations near you For information on Authorized Payment locations near you, call or visit our website at You must present this disconnection notice when you pay. If you pay after 5pm, or on a weekend, your payment will post the next business day. Other information you should know If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to 3:30 pm. You cannot be required to pay an amount owing for other services as a condition for having utility service restored. However, your other services may be discontinued and/or subject to collection activities. A reconnection fee may be charged as a condition for having service restored. Southern California Edison will determine how your payment will be applied to your account. SAMPLE

136 [Form Disconnect Notice Closed SCE Account - Redesign] Page 4 of 4 [This page is for spill over and could be blank] SAMPLE

137 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form A.S Format A.S Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

138 [Format A.S D-CARE-APS Simplified] P.O. Box 600, Rosemead, CA Your electricity bill $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Billing period: Mmm dd yy Mmm dd yy (xx days) Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Your current read for meter xxx-xxxxxx Mmm dd yy Your previous read Mmm dd yy Total electricity you used this month in kwh Sep Sep Oct Nov Dec Jan Feb Mar Apr May Jun '04 '05 '05 '05 '05 '06 '06 '06 '06 '06 '06 Jul '06 Aug Sep '06 '06 Customer account # Please write this number on your check. Make your check payable to Southern California Edison. - Compare the electricity you are using Your daily average electricity usage (kwh) xxxx -xxxx xxxx [Format A.S] / Page 1 of 2 Customer account Service account Service Address City. CA Rotating outage Rate [Usage message will appear here] Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Amount due by Mmm dd yy Amount enclosed Group A123 D-CARE-APS Your next meter read will be on or about Mmm dd yy. SAMPLE [FORMAT A.S] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

139 Contact information Customer service numbers Important information [Format A.S D-CARE-APS Simplified] [Format A.S] / Page 2 of 2 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

140 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Original Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format F.S Schedules TOU-D-T and TOU-D-TEV (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

141 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy Compare the electricity you are using For meter XXXxxx-xxxxxx Mmm dd yy to Mmm dd yy Total electricity you used this month in kwh Your daily average electricity usage (kwh) Sep '05 Sep '06 Oct '06 Nov '06 Dec '06 Jan '07 Feb '07 [Format F.S Time of Use Domestic, Tiered (TOU-D-T)] P.O. Box 600 Rosemead, CA Mar '07 Apr '07 May '07 Jun '07 xxx Jul '07 - Aug '07 Customer account Service account Service Address City, CA Rotating outage Group A123 Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account Please write this number on your check. Make your check payable to Southern California Edison. Sep '07 Amount due by Mmm dd yy Amount enclosed $ Your electricity bill [Usage message will appear here] [Format F.S] / Page 1 of 6 SAMPLE [FORMAT F.S] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 600 ROSEMEAD, CA

142 [Format F.S Time of Use Domestic, Tiered (TOU-D-T)] [Format F.S] / Page 2 of 6 Contact information Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services & Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group June change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location Telephone Online at You June call us for electronic payment options, to make payment arrangements or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on October 10, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge June appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you June contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS *Note - Symbols will appear on production bills Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds June be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, June switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. SAMPLE [Information will vary based on customer rate] SAMPLE To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

143 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form H.S Format H.S Schedules TOU-D-1, TOU-D-2, TOU-EV-1, TOU-EV-3 (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H8 Resolution G-3427

144 [Format H.S TOU-D-2 Simplified] P.O. Box 600, Rosemead, CA Your electricity bill [Format H.S] / Page 1 of 2 $ For billing and service inquiries Call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Billing Period: Mmm dd yy Mmm dd yy Your account summary Amount of your last bill Payment we received on Mmm dd yy thank you Balance forward Your new charges Total amount you owe by Mmm dd yy - Compare the electricity you are using Electricity (kwh) Mmm dd yy to Mmm dd yy On peak Off peak Total xxx xxx xxx Your daily average electricity usage (kwh) Sep '04 Sep '05 Oct '05 Nov '05 Dec '05 Jan '06 Feb '06 Mar '06 Apr '06 May '06 Jun '06 Jul '06 Aug '06 Sep '06 Customer account Service account Service Address City, CA Rotating outage Rate Group A123 TOU-D-2 Your next meter read for xxxxx-xxxxxx will be on or about Mmm dd yy. [Usage message will appear here] SAMPLE Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Customer account # Please write this number on your check. Make Amount due by Mmm dd yy your check payable to Southern California Edison. Amount enclosed [FORMAT H.S] [MAILING ADDRESS] [CITY], [STATE] [ ] P.O. BOX 300 ROSEMEAD, CA

145 Contact information Customer service numbers Important information [Format H.S TOU-D-2 Simplified] [Format H.S] / Page 2 of 2 Multicultural services (Available Monday Friday 8AM 5PM) General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing and Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: Mail In person at an authorized payment location By telephone Online at You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on Mmm DD, YY. Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC by mail at: 505 Van Ness, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. ADDRESS Rules and Rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC. S A M P L E [Information will vary based on customer segment] SAMPLE Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call

146 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 1 Cal. P.U.C. Sheet No. TITLE PAGE E TABLE OF CONTENTS - RATE SCHEDULES E TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS E TABLE OF CONTENTS - RULES E TABLE OF CONTENTS - BASELINE REGIONS E TABLE OF CONTENTS - SAMPLE FORMS E E PRELIMINARY STATEMENT: A. Territory Served E B. Description of Service E C. Procedure to Obtain Service E D. Establishment of Credit and Deposits E E. General E F. Symbols E G. Gross Revenue Sharing Mechanism E E H. Baseline Service E I. Advanced Metering Infrastructure Balancing Account E J. Palo Verde Balancing Account E K. Nuclear Decommissioning Adjustment Mechanism E L. Purchase Agreement Administrative Costs Balancing Account E M. Income Tax Component of Contributions E N. Memorandum Accounts E E E E E E E O. California Alternate Rates for Energy (CARE) Adjustment Clause E P. Optional Pricing Adjustment Clause (OPAC) E (T) (T) (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H10 Resolution G-3427

147 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 8 (Continued) RULES Rule Cal. P.U.C. No. Title of Sheet Sheet No. 1 Definitions E E 2 Description of Service E E 3 Application for Service E 4 Contracts E 5 Special Information Required on Forms E 6 Establishment and Re-establishment of Credit E 7 Deposits E 8 Notices E 9 Rendering and Payment of Bills E 10 Disputed Bills E 11 Discontinuance and Restoration of Service E E 12 Rates and Optional Rates E 13 Temporary Service E 14 Shortage of Supply and Interruption of Delivery E 15 Distribution Line Extensions E E 16 Service Extensions E E 17 Adjustment of Bills and Meter Tests E 18 Supply to Separate Premises and Use by Others E 20 Replacement of Overhead With Underground Electric Facilities E 21 Generating Facility Interconnections E E E E E 22 Direct Access E E E E E 22.1 Switching Exemption Guidelines E 22.2 Direct Access Service for Qualified Nonprofit Charitable Organizations E 23 Community Choice Aggregation E E E E 23.2 Community Choice Aggregation Open Season E (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H12 Resolution G-3427

148 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 14 (Continued) SAMPLE FORMS (Continued) Form Cal. P.U.C. No. Statements Sheet No. MR-470 Invoice for Lighting - Street and Highway E O Energy Statement, Format A ("Past Due" Notice) E Energy Statement, Format A E Energy Statement, Format A.S E Energy Statement, Format A E Energy Statement, Format B E Energy Statement, Format B.S E Energy Statement, Format B E Energy Statement, Format C E Energy Statement, Format C.S E Energy Statement, Format C E Energy Statement, Format D E Energy Statement, Format D E Energy Statement, Format E E Energy Statement, Format E E Energy Statement, Format F E Energy Statement, Format F E Energy Statement, Format F.S E Energy Statement, Format G E Energy Statement, Format G E Energy Statement, Format H E Energy Statement, Format H.S E Energy Statement, Format H E Energy Statement, Format I E Energy Statement, Format I.S E Energy Statement, Format I E Energy Statement, Format IBP E Energy Statement, Format J E Energy Statement, Format J.S E Energy Statement, Format J E Energy Statement, Format K E Energy Statement, Format K.S E Energy Statement, Format K E Energy Statement, Format L E Energy Statement, Format L E Energy Statement, Format M E (T) (T) (T) (T) (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H14 Resolution G-3427

149 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 15 (Continued) SAMPLE FORMS (Continued) Form Cal. P.U.C. No. Statements (Cont d) Sheet No. Collection/Disconnect Notices CSD-470 Notice of Termination - Electric Service E Notice of Call - Meter Test E Payment Receipt E Deposit Final Call E Local Office Payment Receipt E Closed Account Overdue Notice E Closed Account Collection Notice E Closed Account Final Collection Notice E Closed Account Notice of Transfer E Closed Account Transfer Notice E Southern California Edison Repair Person Was Here Today E Request To Pay Deposit E Disconnection Notice, Past Due Security Deposit E Deposit Urgent Notice E Deposit Receipt E Past Due Service Termination Notice E Disconnection Notice, Past Due Utility Service and Other Services E Urgent Notice E Disconnection Notice, Returned Check E (T) (T) (T) (T) (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H15 Resolution G-3427

150 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 16 (Continued) SAMPLE FORMS (Continued) Form Cal. P.U.C. No. Statements (Cont d) Sheet No. Collection/Disconnect - Departing Load Notices This is a Request to Pay a Competition Transition Charge E Lump Sum Past Due Competition Transition Charge Payment & Deposit For Failure E To Notify Competition Transition Charge Payment & Notice of Deposit E Departing Load Customer Competition Transition Charge E Monthly Statement Departing Load Customer Competition Transition Charge E Past Due Notice This is a Request to Pay a Competition Transition Charge E Lump Sum Departing Load Competition Transition Charge Agreement E Lump Sum Payment Arrangement for Departing Load E Customers Amendment to the Departing Load Competition Transition E Charge Agreement for Subsequently Obtained CTC Exemption Final Call / Disconnection Doorhanger E Southern California Edison Construction Crew / Service Planner Was Here Today E Agricultural Water Pumping Conversion of Internal Combustion Engines to Electric Motors Distribution Line and/or Service Extension Exceptional Case Agreement E WI-FI Agreement For Unmetered Electric Service E Operating Notices Request To Pay Deposit E Deposit Final Call Notice E Deposit Urgent Notice E Deposit Receipt E Past Due Service Termination Notice E Final Call Notice E Urgent Notice E Returned Check Final Call Notice E Closed Account Past Due Notice E Disconnection Notice, Closed SCE Account E C-101B Meter Reading Postal Card E C-136 Notice of Visit E C-143 Notice to Make Application and Establish Credit E C-274A Locked Service Notice E (T) (T) (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2401-E Akbar Jazayeri Date Filed Nov 12, 2009 Decision Vice President Effective Apr 8, H12 Resolution G-3427

151 ATTACHMENT B Credit/Debit Card Payment Process Diagram

152 Attachment B Credit/Debit Card Payment Process Diagram

153 ATTACHMENT C Sample of JPMC s toll-free telephone number on second page of customer s Energy Statement

154 VALUED CUSTOMER / Page 2 of 2 Contact information Customer service numbers Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Important information Rotating Outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call (800) Options for Paying Your Bill You can pay your bill by: On-line/Electronically Phone QuickCheck Electronic Fund Transfer - Credit/Debit Card xxx-xxxx Mail-in In Person - Check - Authorized Payment Locations - Money Order You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. Past-Due Bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a reconnection charge. A field assignment charge may appear on your next bill if SCE visits your premises because of non-payment. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Late Payment Charge (LPC) A late payment charge of.9% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE rate and state agency accounts). Rules and Rates SCE s rules and rates are available in full at or upon request. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Disputed Bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003, San Francisco, CA 94102; or at: www. cpuc.ca.gov, (800) , TTY: (800) Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. DWR Generation: Charges for that portion of your energy usage provided by the DWR; these are collected by SCE as an agent for DWR. Historic Procurement Charge (HPC): The HPC has been authorized by the CPUC to allow SCE to recover past undercollections. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Effective September 20, 2001, your ability to enter into new contracts to purchase electricity from a supplier other than SCE was suspended by the CPUC. Customers who were taking Direct Access service or who had a signed contract prior to September 20, 2001, may switch suppliers consistent with CPUC-established rules. Trust Transfer Amount (TTA): This reflects the Fixed Transition Amount (FTA), chargeable to residential and small commercial customers pursuant to state law and a financing order issued by the CPUC. The TTA is the property of SCE Funding Limited Liability Corporation (LLC) and is collected by SCE solely as the servicing agent for SCE Funding LLC.

155 ATTACHMENT D Sample of JPMC s toll-free telephone number on first and second page of customer s disconnection/reconnection notice

156 P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 2 For billing and service inquiries call , 24 hrs a day, 7 days a week Date notice prepared: Sep 1 09 Customer account SOME STREET CITY, CA Closed account collection notice Closed service address: 123 Sample Ave, Sample City Utility services past due amount $ Total past due amount $ Important please read Your account is past due and has been referred to our Collection Department. Payment in full must be received within 30 days from the date this notice was prepared to avoid one or both of the following: Your credit file with Credit Reporting Agencies may be negatively affected Your account may be placed with a Collection Agency, which may include legal action, court costs, interest and attorney fees Options for Paying Your Bill You can pay your bill by: On-line/Electronically Phone QuickCheck Electronic Fund Transfer - Credit/Debit Card xxx-xxxx Mail-in In Person - Check - Authorized Payment Locations - Money Order 1/ (14-590) Bring in this entire closed account collection notice when you pay. Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due now $ Amount enclosed $ VALUED CUSTOMER 999 SOME STREET CITY, CA P.O. BOX 600 ROSEMEAD, CA