May 15, 2013 ADVICE 88-W (U 338-W) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION

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2 Megan Scott-Kakures Vice President, Regulatory Operations May 15, 2013 ADVICE 88-W (U 338-W) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION SUBJECT: Modifications to Southern California Edison Company s Residential Credit/Debit Card Bill Payment Option: Reduction of the Convenience Fee, Addition of the VISA Credit Card and Electronic Checks Southern California Edison Company (SCE) hereby submits for filing the following changes to its tariffs. The revised tariff sheets and filed forms are listed on Attachment A and are attached hereto. PURPOSE This advice filing requests approval from the California Public Utilities Commission (Commission) to reduce the current credit/debit card convenience fee from $1.75 to $1.65, add the VISA credit card to SCE s residential credit/debit card bill payment option, and allow customers the option to pay with an electronic check through the thirdparty credit card processor, JP Morgan Chase (JPMC). This advice filing revises SCE s Water Rule 9, Rendering and Payment of Bills, and various filed forms to accomplish these changes. BACKGROUND On April 12, 2010, in response to Advice 160-G/2401-E and 72-W requesting that the Commission authorize SCE to offer customers a credit, debit or ATM pinless card option to pay their SCE bills, the Commission issued Resolution G-3443 (Resolution). In the Resolution, the Commission authorized a MasterCard only credit and debit card program with a convenience fee of $1.75 paid to JPMC, the third-party credit card processor. The VISA credit card was specifically not included in SCE s card program P.O. Box Walnut Grove Ave. Rosemead, California (626) Fax (626)

3 ADVICE 88-W (U 338-W) May 15, 2013 proposal because VISA s proposed convenience fee was higher than the MasterCard convenience fee. 1 SCE S PROPOSED CREDIT/DEBIT CARD BILL PAYMENT OPTION MODIFICATIONS In this advice filing, SCE proposes to reduce the current convenience fee that customers pay to use the credit card option to pay their bill, add VISA as a credit card option, and add an electronic check option to the credit/debit payment channel. All the existing features of SCE s current credit card option will remain the same including immediate payment posting to the customer s account. Implementation of SCE s proposed changes will provide SCE s residential customers 2 with the following advantages: 1. Reduction of the Current Convenience Fee From $1.75 to $1.65 per Transaction The Resolution approved SCE s proposed credit/debit card payment option with a per transaction convenience fee of $1.75 for those residential customers who pay their monthly bill for electric and/or gas service and/or pay their deposit for electric and/or gas service through the use of a credit or debit card. 3 SCE has negotiated a reduction in the credit/debit card convenience fee from $1.75 to $1.65 per transaction with JPMC. This reduction is contingent upon the Commission s approval of adding the VISA credit card and electronic check option to SCE s credit/debit card program. SCE does not receive any portion of the credit/debit card convenience fee Increased Customer Choice Through the Addition of the VISA Credit Card SCE continues to receive customer feedback requesting the option to pay their utility bill with a VISA credit card. SCE projects that the addition of VISA to SCE s credit/debit card program will result in an additional 1.3 million residential customers who may elect to pay their utility bill with a credit card. Overall, an estimated 60 to 1 In Advice Letters 152-G/2269-E and 67-W, dated September 22, 2008, SCE originally proposed a VISA and MasterCard credit/debit card program with a convenience fee of $3.50. In Resolution G-3427, dated May 12, 2009, the Commission directed SCE to resubmit a credit card program with the convenience fee closer to the approved fees for Pacific Gas and Electric Company (PG&E), Southern California Gas Company (SoCalGas), and San Diego Gas & Electric Company (SDG&E). 2 Summary Bills comprised of residential and nonresidential accounts are not eligible; however, Summary Bills comprised of residential electric, gas, and water accounts for Santa Catalina Island customers are eligible for this service. 3 SCE s Commission-approved credit card fee is slightly higher than the other California investor-owned utilities because SCE s credit/debit card program offers immediate payment posting to a customer s account and no transaction amount limit. 4 Customers using the credit and debit card option pay the convenience fee directly to JPMC when completing a transaction, i.e., consistent with Resolution G-3443, SCE collects no portion of the convenience fee.

4 ADVICE 88-W (U 338-W) May 15, percent of SCE s residential customers have a credit card, of which an estimated 36 percent have MasterCard, 54 percent VISA, and 10 percent other credit cards. 5 In 2012, SCE s residential customers made 371,500 payments through the credit/debit card payment channel. SCE forecasts that an additional 560,000 transactions will be made annually after the first year of implementation by customers taking advantage of the option to pay their utility bill with a credit or debit card if VISA is added to the program. 3. New Customer Option to Pay by Electronic Check in the Credit/Debit Card Channel SCE proposes to add a new payment option for eligible residential customers to pay their utility bill by electronic check through JPMC. The option for customers to pay by electronic check in the credit/debit card channel is necessary in order to secure an agreement with VISA and obtain the reduced convenience fee. To pay with their credit/debit card, SCE s residential customers will be directed to the website or Interactive Voice Response (IVR) unit of JPMC. This service is provided by JPMC and is reflected in the reduced fee level. Prior to selecting the option to pay with a credit/debit card for a fee, SCE notifies residential customers of the availability of SCE s free payment options, including electronic check. After receiving this information, customers choose whether to make a payment using one of SCE s free payment options or to pay with a credit or debit card for a fee. Those customers choosing to use a credit/debit card for a fee are directed to JPMC s website or IVR. Customers who chose to proceed to JPMC s website or IVR will also be presented with the option of paying their utility bill by an electronic check for the same $1.65 per transaction convenience fee that JPMC charges for credit/debit card transactions. 6 The number of electronic check transactions is expected to be approximately one percent of the total credit/debit card transaction volume, and customers proceeding to JPMC s website or IVR can always go back to SCE.com or SCE s Call Center if they decide not to pay the fee. SCE currently offers and will continue to offer free electronic check payment options through SCE.com (MyAccount) and SCE s Call Center (Pay-by-Phone and QuickCheck). SCE will continue to inform customers prior to their selection of the credit card option that the electronic check option through SCE s website is free. PROPOSED TARIFF CHANGES SCE s existing Rule 9 accounts for electronic methods of payment including credit/debit card and specifies that additional fees may be assessed for alternative bill payment 5 Estimated percentages of customers holding a credit card based on information provided by JPMC and VISA. 6 SDG&E, SoCalGas, and PG&E all offer their customers the option to pay with an electronic check through their third-party card processors.

5 ADVICE 88-W (U 338-W) May 15, 2013 services such as through bill aggregators and credit card companies. SCE proposes to revise Water Rule 9.C to reduce the credit/debit card convenience fee from $1.75 to $1.65. In addition, SCE proposes to modify Water Rules 9.B and 9.C to include electronic checks through the credit/debit card channel. These revisions are included in Attachment A. SCE also proposes to revise residential Energy Statement Forms W, W.S, and W.4 to include VISA as a credit card that customers can use to pay their bill in addition to MasterCard. 7 CREDIT/DEBIT CARD PROGRAM IMPLEMENTATION SCE plans to implement the proposed credit/debit card payment option within 90 days of the approval of this advice letter. No cost information is required for this advice filing. Except as noted above, this advice filing will not increase any rate or charge, cause the withdrawal of service, or conflict with any other schedule or rule. TIER DESIGNATION Pursuant to General Order (GO) 96-B, Water Industry Rule 7.3.2, SCE submits this advice filing with a Tier 2 designation. EFFECTIVE DATE This advice filing will become effective on June 14, 2013, the 30 th calendar day after the date filed. NOTICE Anyone wishing to protest this advice filing may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice filing. Protests should be mailed to: Director, Water Division CPUC 505 Van Ness Avenue San Francisco, California water_division@cpuc.ca.gov Facsimile: (415) The Simplified bill format is also being revised to include VISA as an accepted credit card on the second page of the Energy Statement. The Simplified bill format is denoted by an S (e.g., W.S).

6 ADVICE 88-W (U 338-W) May 15, 2013 In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Megan Scott-Kakures Vice President, Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) AdviceTariffManager@sce.com Leslie E. Starck Senior Vice President, Regulatory Policy & Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2030 San Francisco, California Facsimile: (415) Karyn.Gansecki@sce.com There are no restrictions on who may file a protest, but the protest shall set forth specifically the grounds upon which it is based and shall be submitted expeditiously. In accordance with Section 4 of GO 96-B, SCE is serving copies of this advice filing to the interested parties shown on the attached GO 96-B service list. Address change requests to the GO 96-B service list should be directed by electronic mail to AdviceTariffManager@sce.com or at (626) For changes to all other service lists, please contact the Commission s Process Office at (415) or by electronic mail at Process_Office@cpuc.ca.gov. Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by filing and keeping the advice filing at SCE s corporate headquarters. To view other SCE advice letters filed with the Commission, log on to SCE s web site at For questions, please contact Prabha Cadambi at (626) or by electronic mail at prabha.cadambi@sce.com. Southern California Edison Company MSK:pc:sq Enclosures Megan Scott-Kakures

7 CALIFORNIA PUBLIC UTILITIES COMMISSION DIVISION OF WATER AND AUDITS Advice Letter Cover Sheet (Date Filed / Received Stamp by CPUC) AL # Date Mailed to Service Requested Effective Date: Requested Tier: List: 88-W 5/15/13 6/14/13 Tier 1 Tier 2 Tier 3 Replacing AL#: Authorization for Filing: Compliance Filing? Rate $ Yes The public has 20 days from Date Mailed (above) to protest this advice letter. If you chose to protest or respond to the advice letter, send Protest and/or Correspondence within 20 days to: No Impact % Director Division of Water and Audits 505 Van Ness Ave. San Francisco, CA and if you have capability, also to: water_division@cpuc.ca.gov Your protest also must be served on the Utility Company Name: Southern California Edison Company Address: 2244 Walnut Grove Avenue City, State, Zip: Rosemead, CA (see attached advice letter for more information and grounds for protest) CPUC Utility Number: WTA WTB WTC U 338-W WTD SWR Contact Name: Phone No. Fax No. Address: Filer Darrah Morgan advicetariffmanager@sce.com Alternate Susan Quon susan.quon@sce.com Description: In this space or on the back of this form: 1. Explain justification for requested Tier: GO 96-B, Water Industry Rule Describe service affected and how it is affected: Modify Residential Credit/Debit Bill Payment Option 3. Describe differences from related Advice Letters (Similar service, replacement filing): N/A (FOR CPUC USE ONLY) WTS Budget/Activity/Type Process as: Tier 1 Tier 2 Tier 3 / / 20th Day 30th Day Project Manager: Analyst: Due Date: Completion Date: Suspended on: Extended on: Resolution No.: AL/Tariff Effective Date: Rev. 03/04/08

8 Public Utilities Commission 88-W Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised 774-W Rule 9 Revised 553-W Revised 775-W Rule 9 Revised 554-W Revised 776-W Forms W Revised 556-W Revised 777-W Forms W.S Revised 557-W Revised 778-W Forms W.4 Original 683-W Revised 779-W Table of Contents Revised 763-W Revised 780-W Table of Contents Revised 739-W 1

9 Southern California Edison Revised Cal. PUC Sheet No. 774-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 553-W 3. Proration of Bills (Continued) B. Payment of Bills Rule No. 9 Sheet 3 RENDERING AND PAYMENT OF BILLS (Continued) and the quantity in each of the several quantity rate blocks will be prorated on the basis of the ratio of the number of days in the period to the number of days in an average billing period. The measured quantity of usage will be applied to such prorated amounts and quantities. (2) Flat Rate Service The billing period charge will be prorated on the basis of the ratio of the number of days in the period to the number of days in an average billing period. (3) Average Billing Period The number of days in an average billing period is defined as 365 divided by the number of billing periods in a year. (It is 30.4 days for a monthly billing period.) Regular monthly bills are due and payable on presentation and payment may be made at SCE s office or to an authorized collector. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Pay-by- Phone service Direct Payment service, QuickCheck, Electronic Data Interchange for commercial customers, or credit/debit card, pinless debit card, and /or electronic check for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. (T) (T) Closing bills, where service is to be discontinued, will be due and payable on presentation, and collection will be made at time of presentation. (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, C16 Resolution

10 Southern California Edison Revised Cal. PUC Sheet No. 775-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 554-W Rule No. 9 Sheet 4 RENDERING AND PAYMENT OF BILLS C. Credit/Debit Card Payment Option. (Continued) SCE shall accept credit/debit card, pinless debit card, and/or electronic check payments from customers for payment of their residential gas bill and deposit. Payments will be accepted through the use of a vendor, and a $1.65 convenience fee per transaction shall apply. Credit/debit card, pinless debit card, and/or electronic check payments will be accepted for water-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card and not to the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit card, pinless debit card, and/or electronic check. In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit card, pinless debit card, and/or electronic check for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. (T) (R) (T) (T) (T) D. Level Pay Plan Water customers who are served by SCE on Schedule DE and Schedule W-1, all of whom want to minimize variations in monthly bills, may elect to participate in the Level Pay Plan. Customers can join the plan in any month of the year and the plan will extend for 12 subsequent months. However, customers may voluntarily withdraw from the plan upon written notice to SCE and a settlement bill will be generated in accordance with the provision of Section D.4. Meters will normally be read and billed at regular monthly intervals. The terms and conditions of the Level Pay Plan are as follows: 1. Level Pay Plan is open to customers regardless of length of service with SCE. 2. The Level Pay Plan amount is due upon presentation as described in Section D Customers shall pay the Level Pay Plan amount shown due each month before it becomes Past Due as described in Rule 11, Section A, Discontinuance and Restoration of Service. 4. At the one (1) year anniversary of Level Pay Plan participation, all customers will receive a settlement bill. Customer will also receive a settlement bill if they voluntarily withdraw from the plan. (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H17 Resolution

11 Southern California Edison Revised Cal. PUC Sheet No. 776-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 556-W Sheet 1 WATER STATEMENT FORM W Schedule W-1, W-1-CARE (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H14 Resolution

12 P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 3 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Customer account Service account SERVICE ADDRESS AVALON, CA Your account summary Amount of your last bill $ Payment we received on Mmm dd yy - thank you -$ Balance forward $0.00 Your new charges $ Total amount you owe by Mmm dd yy $ Compare the water you are using Your current read for meter WTR Mmm dd yy Your previous read Mmm dd yy Difference 127 Multiplier x Total water you used this month in Gallons 12,700 Your next meter read will be on or about Mmm dd yy. Your daily average water usage (Gallons) 2 years ago: Last year: This year: Sep '08 Sep '09 Oct '09 Nov '09 Dec '09 Jan Feb Mar Apr May Jun Jul Aug Sep (14-574) Tear here Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Tear here Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy $ Amount enclosed $ VALUED CUSTOMER MAILING ADDRESS AVALON, CA P.O. BOX 600 ROSEMEAD, CA

13 Valued Customer / Page 2 of 3 Contact information *Note - Symbols will appear on production bills Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: - or Electronic Fund Transfer Mail-in: - Check or Money order In Person: - Authorized payment locations Phone: - QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service.

14 VALUED CUSTOMER / Page 3 of 3 Details of your new charges Your rate: W-1 Billing period: Mmm dd yy to Mmm dd yy (32 days) Water charges - Summer Service charge $26.44 Quantity charge (per 1,000 Gallon) First 2,500 2,500 Gal/1000 x $11.17 $ ,501 10,000 7,500 Gal/1000 x $30.01 $ More than 10,000 2,700 Gal/1000 x $41.08 $ Subtotal of your new charges $ Tax act credit $ x % -$12.88 State water surcharge $ x % $5.86 Your new charges $ Additional Information: Meter/Pipe Size: 5/8 inch Things you should know Looking for a more convenient way to receive and pay your monthly water bill? Online Billing lets you view your current bill and review your account history without receiving a paper bill. Online Payment offers the convenience of paying online, any time of day, seven days a week. You ll save on postage, too. Enroll in SCE s free My Account service today at

15 Southern California Edison Revised Cal. PUC Sheet No. 777-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 557-W Sheet 1 WATER STATEMENT FORM W.S (Simplified) Schedule W-1, W-1-CARE (T) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H14 Resolution

16 P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 3 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Customer account Service account SERVICE ADDRESS AVALON, CA Your account summary Amount of your last bill $ Payment we received on Mmm dd yy - thank you -$ Balance forward $0.00 Your new charges $ Total amount you owe by Mmm dd yy $ Compare the water you are using Your current read for meter WTR Mmm dd yy Your previous read Mmm dd yy Difference 127 Multiplier x Total water you used this month in Gallons 12,700 Your next meter read will be on or about Mmm dd yy. Your daily average water usage (Gallons) 2 years ago: Last year: This year: Sep '08 Sep '09 Oct '09 Nov '09 Dec '09 Jan Feb Mar Apr May Jun Jul Aug Sep (14-574) Tear here Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Tear here Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy $ Amount enclosed $ VALUED CUSTOMER MAILING ADDRESS AVALON, CA P.O. BOX 600 ROSEMEAD, CA

17 Valued Customer / Page 2 of 3 Contact information *Note - Symbols will appear on production bills Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: - or Electronic Fund Transfer Mail-in: - Check or Money order In Person: - Authorized payment locations Phone: - QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service.

18 VALUED CUSTOMER / Page 3 of 3 Things you should know Looking for a more convenient way to receive and pay your monthly water bill? Online Billing lets you view your current bill and review your account history without receiving a paper bill. Online Payment offers the convenience of paying online, any time of day, seven days a week. You ll save on postage, too. Enroll in SCE s free My Account service today at

19 Southern California Edison Revised Cal. PUC Sheet No. 778-W Rosemead, California Cancelling Original Cal. PUC Sheet No. 683-W Sheet 1 WATER STATEMENT Form W.4 Schedule W-4 (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H13 Resolution

20 P.O. Box 600 Rosemead, CA VALUED CUSTOMER / Page 1 of 3 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Customer account Service account SERVICE ADDRESS AVALON, CA Your account summary Amount of your last bill $ Payment we received on Mmm dd yy - thank you -$ Balance forward $0.00 Your new charges $ Total amount you owe by Mmm dd yy $ Compare the water you are using Your current read for meter WTR Mmm dd yy Your previous read Mmm dd yy Difference 127 Multiplier x Total water you used this month in Gallons 12,700 Your next meter read will be on or about Mmm dd yy. Your daily average water usage (Gallons) 2 years ago: Last year: This year: Sep '08 Sep '09 Oct '09 Nov '09 Dec '09 Jan Feb Mar Apr May Jun Jul Aug Sep (14-574) Tear here Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at Tear here Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy $ Amount enclosed $ VALUED CUSTOMER MAILING ADDRESS AVALON, CA P.O. BOX 600 ROSEMEAD, CA

21 Valued Customer / Page 2 of 3 Contact information *Note - Symbols will appear on production bills Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: - or Electronic Fund Transfer Mail-in: - Check or Money order In Person: - Authorized payment locations Phone: - QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service.

22 VALUED CUSTOMER / Page 3 of 3 Details of your new charges Your rate: W-1 Billing period: Mmm dd yy to Mmm dd yy (32 days) Water charges - Summer Service charge $26.44 Quantity charge (per 1,000 Gallon) First 2,500 2,500 Gal/1000 x $11.17 $ ,501 10,000 7,500 Gal/1000 x $30.01 $ More than 10,000 2,700 Gal/1000 x $41.08 $ Subtotal of your new charges $ Tax act credit $ x % -$12.88 State water surcharge $ x % $5.86 Your new charges $ Additional Information: Meter/Pipe Size: 5/8 inch Things you should know Looking for a more convenient way to receive and pay your monthly water bill? Online Billing lets you view your current bill and review your account history without receiving a paper bill. Online Payment offers the convenience of paying online, any time of day, seven days a week. You ll save on postage, too. Enroll in SCE s free My Account service today at

23 Southern California Edison Revised Cal. PUC Sheet No. 779-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 763-W TABLE OF CONTENTS Sheet 1 Cal. P.U.C. Sheet No. TITLE PAGE W TABLE OF CONTENTS - RATE SCHEDULES W TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS W TABLE OF CONTENTS - RULES W TABLE OF CONTENTS - SAMPLE FORMS W (T) (T) PRELIMINARY STATEMENT: A. Territory Served by the Utility W B. Types and Classes of Service W C. Description of Service W D. Procedure to Obtain Service W E. Symbols W F. Income Tax Component of Contributions Provision W G. Tax and Depreciation Change (TDC) Memorandum Account W H. Water Related Costs and Fees (WRCF) Memorandum Account W I. Water Contamination Litigation Expense Memorandum Account W J. Water Quality Balancing Account W K. Office of Drinking Water User Fees Balancing Account W L. Deferred Revenue Requirement Tracking Account (DRRTA) W M. Purchased Power Expenses Memorandum Account (PPEMA) W N. Catalina Water CARE Memorandum Account W O. Catalina Water Rationing Memorandum Account (CWRMA) W SERVICE AREA MAP W RATE SCHEDULES Schedule No. Title of Sheet Cal. P.U.C. Sheet No Staged Mandatory Water Conservation and Rationing W W DE Residential Service to Utility Employees W FWY TRA-W Fresh Water Yield W Tax Reform Act of 1986, Surcharge Credit W UF-W Surcharge to Fund Public Utilities Commission Reimbursement Fee W W-1 General Metered Fresh Water Service W W-1-CARE Santa Catalina Island California Alternate Rates For Energy (CARE) W W-4 W-SE Dedicated Water Service for Private Fire Protection Systems W Service Establishment Charge W LIST OF CONTRACTS AND DEVIATIONS Cal. P.U.C. Sheet No. List of Contracts and Deviations W (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H18 Resolution

24 Southern California Edison Revised Cal. PUC Sheet No. 780-W Rosemead, California Cancelling Revised Cal. PUC Sheet No. 739-W TABLE OF CONTENTS Sheet 2 (Continued) RULES Rule Cal. P.U.C. No. Title of Sheet Sheet No. 1. Definitions W Description of Service W Application for Service W 4. Contracts W Special Information Required on Forms W Establishment and Re-establishment of Credit W 7. Deposits W Notices W Rendering and Payment of Bills W 10. Disputed Bills W Discontinuance and Restoration of Service W Rates and Optional Rates W 13. Temporary Service W Shortage of Supply and Interruption of Delivery W Santa Catalina Island Fresh Water Rationing Plan W 15. Main Extensions W Service Connections, Meters and Customer's Facilities W Measurement of Service W 18. Meter Tests and Adjustment of Bills for Meter Error W Service to Separate Premises and Multiple Units, and Resale of Water W Water Conservation W 21. Fire Protection W SAMPLE FORMS Form Cal. P.U.C. No. Title of Sheet Sheet No. C-429 Main Extension Contract - Individuals W CSD-378 Application and Contract for Gas and/or Water Service W CSD-448 Main Extension Contract - Subdivisions Fire Flow Meets G.O. 103 Requirements W CSD-449 Main Extension Contract - Subdivisions Fire Flow Exceeds G.O. 103 Requirements W CSD-450 Main Extension Contract - Subdivisions Special Facilities and Distribution Plant Fire Flow Meets G.O. 103 Requirements W CSD-451 Main Extension Contract - Subdivisions Special Facilities and Distribution Plant Fire Flow Exceeds G.O. 103 Requirements W CSD-470W 15 Day Notice of Service Termination W W Fire Hydrant Service Agreement W Water Statement W W.S. Water Statement (Simplified) W W.4 Water Statement, Schedule W W Catalina Water LPP Settlement Sample W Catalina Water LLP Month #11 Sample W W Tenant Rights W (T) (T) (T) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 88-W Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H13 Resolution