September 22, Establishment of Southern California Edison Company s Credit/Debit Card Bill Payment Option

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2 Akbar Jazayeri Vice President of Regulatory Operations September 22, 2008 ADVICE 67-W (U 338-W) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA WATER DIVISION SUBJECT: Establishment of Southern California Edison Company s Credit/Debit Card Bill Payment Option Southern California Edison Company (SCE) hereby submits for filing the following changes to its tariff schedules. The revised tariff sheets are listed on Attachment B and are attached hereto. PURPOSE The purpose of this advice filing is to request approval from the California Public Utilities Commission (Commission) to establish SCE s Credit/Debit Card Bill Payment Option consistent with the provisions of Public Utilities (PU) Code 755. This advice filing also requests Commission approval to discontinue the Pay-By-Phone payment option which is necessary to comply with Visa and MasterCard contract requirements. This advice filing revises SCE s Rule 9, Rendering and Payment of Bills. 1 BACKGROUND In January 2006, PU Code 755 and amendments to California Civil Code became effective to allow electric, gas, and water utilities to charge a convenience fee for credit and debit card payments that recover the transaction costs from those customers who choose to pay their utility service bill by credit or debit card. Specifically, PU Code 755(a)(2) provides that only those customers choosing to use the credit or debit card payment option shall incur the convenience fee. Thus, SCE is proposing a 1 Upon approval of electric/gas Advice 152-G/2269-E, SCE will file a supplemental compliance advice letter with the Energy Division revising numerous energy statements, deposit notices, and collection/disconnection notices and a withdrawal of one filed form as a result of this credit/debit card bill payment option. Upon approval of this advice letter, SCE will also file a supplemental advice letter with the Water Division revising several energy statements. P.O. Box Walnut Grove Ave. Rosemead, California (626) Fax (626)

3 ADVICE 67-W (U 338-W) September 22, 2008 convenience fee applicable to participating customers based on the vendor costs necessary to provide this service. DESCRIPTION OF SCE S PROPOSED CREDIT/DEBIT CARD BILL PAYMENT OPTION AND CONVENIENCE FEE 1. Description of SCE s Proposed Credit/Debit Card Payment Option Consistent with the provisions of PU Code 755, SCE is seeking authority to assess a convenience fee of $3.50 per transaction to those residential customers 2 who choose the option to pay their monthly bill for water service and/or pay their deposit for water service through the use of a credit or debit card. Under this payment option, SCE will outsource the acceptance of Visa and MasterCard credit and debit cards and pinless debit cards (i.e., ATM cards) for payments using JP Morgan Chase (JPMC) as the vendor. This payment option will be available to customers taking water service under SCE s residential rate schedules 3 and is available to all residential customers including those scheduled for disconnection or who have already been disconnected for nonpayment of their bills. Once a credit/debit card payment has been made, SCE will receive immediate notification from JPMC and a memo will be posted to the customer s account regarding receipt of his/her payment. 4 Customers requiring reconnection of service or needing to stop disconnection of service will be required to contact SCE directly for these services after making a payment using the credit/debit card option with JPMC. SCE proposes that this payment option not be available to customers who have two or more returned credit or debit card payments within the last 12 months, those who have made a fraudulent payment or any customers who request that credit/debit card payments not be accepted on their accounts. 5 SCE s credit and debit card payment option will be available to approximately 90 percent of SCE s residential customers those who have either a Visa and/or MasterCard. SCE's proposed credit and debit card payment option offers customerfriendly features such as real-time account balance information, near real-time payment visibility allowing customers to use their credit card in pending disconnect situations, and the availability of vendor customer service representatives to assist in 2 A credit/debit card payment option for nonresidential customers is not being proposed at this time because of significant costs associated with processing the larger nonresidential customer payments. 3 Summary Bills comprised of residential and nonresidential accounts are not eligible; however, Summary Bills comprised of residential electric, gas, and water accounts for Santa Catalina Island customers are eligible for this service. 4 Generally, credit card payments made Monday through Friday will be posted to customers accounts daily after 6 p.m., weekend payments will be posted to customers accounts after 6 pm on Sunday, and payments received on holidays will be posted with the first business day s activity following the holiday. 5 Fraudulent payment refers to the unauthorized use of credit/debit cards for the purpose of paying one s SCE bill.

4 ADVICE 67-W (U 338-W) September 22, 2008 credit card payments. Most of the other utilities operating in California that offer credit card payments (both municipal and investor owned) do not offer all of these features. In fact, for those utilities which accept multiple credit cards (including Visa) for debit and credit card payments, the convenience fees range from $3.50 to $5.95 placing SCE's convenience fee at the lower end of the range. The ability to accept credit and debit cards is consistent with customer expectations and increases the overall level of SCE customer service. SCE s market research demonstrates that acceptance of a credit card as a form of payment is becoming a common practice in most service industries, including the utility industry. Most residential customers have come to expect that such a bill payment option will be available for their SCE utility service. To select the most qualified vendor for credit/debit card processing, SCE issued a Request for Proposal (RFP) in January 2007 to three of its existing bank partners, who also operate as Acquirer/Merchant Banks. Each bank s proposal was competitively evaluated based on the RFP criteria including: vendor experience, customer service, system requirements, security, Payment Card Industry (PCI) compliance, data file/funds transfer, customer billing, and reporting. As a result of this evaluation, SCE selected JPMC. This vendor offered a comprehensive product with customer service representative assistance and the services of both a third-party payment processor and an Acquirer/Merchant Bank. In addition, JPMC s proposal included the development and implementation of a functionality to provide SCE customers with real-time account balances. With many years of experience, JPMC has an established card payment platform, English and Spanish-speaking customer service representatives and multiple call center locations to maintain delivery of service, the ability to process multiple card brands, a history of timely implementation, and a certified PCI compliance status. While SCE has negotiated and signed the appropriate contracts with JPMC, the contracts will not become effective unless and until this advice filing is approved by the Commission.

5 ADVICE 67-W (U 338-W) September 22, Description of the Credit/Debit Card Payment Option Process a. Credit Card Payment Process The high level process for customers to make a credit or debit card payment through JPMC is illustrated in Figure 1 below. Figure 1 Credit and Debit Card Payment Process Customers choosing to pay their utility service bills with a credit/debit card will call the vendor s Voice Response Unit (VRU) to make a credit/debit card or pinless debit card payment. Any time during the call, the customer can request the assistance of a JPMC English or Spanish-speaking customer service representative. The customer s credit or debit card will be assessed the $3.50 convenience fee for each transaction (i.e., each time a credit or debit card is used to make a payment). 6 The vendor will accept the customers account information, validate data/customer eligibility, and provide customers with their current SCE account balances including any past due amounts. Upon completion of each payment transaction, the vendor will provide a confirmation number to the customer. Successful customers payments will then be immediately noted on the customers accounts and posted nightly (except for weekends and Federal holidays) to the customers account(s) in SCE s Customer Service System. A detailed credit card payment process diagram is included in Attachment A. b. Customer Awareness SCE will make its residential customers aware of the new credit and debit card payment option through the following channels: the bill statement, the SCE.com 6 If a residential customer has more than one customer account and desires to pay by credit or debit card, the customer must make a separate card transaction for each account. A separate convenience fee will be assessed for each transaction.

6 ADVICE 67-W (U 338-W) September 22, 2008 website, printed materials describing payment options, and through SCE s Call Centers. With respect to the bill statement, SCE will make customers aware through actions such as including the JPMC toll-free number for customers to make credit or debit card bill payments as standard information on the residential customer bill format, customer deposit notices, collection/disconnection notices, and providing occasional promotional bill messages throughout the year. For the SCE.com website, SCE will post information about the credit and debit card bill payment option on the customer service page which includes descriptive information about all available payment methods. SCE will provide printed materials at various locations as appropriate (e.g., Authorized Payment Agencies) describing the credit and debit card bill payment option. At SCE s call center, the VRU will contain pre-programmed information about the credit and debit card payment option. In addition, customers speaking with a customer service representative at SCE s Call Centers regarding bill payment options will be informed of the credit and debit card payment option and will be provided the toll-free number for JPMC. DISCONTINUANCE OF SCE S PAY-BY-PHONE PAYMENT OPTION In 1995, SCE established a payment option, Pay-By-Phone, along with an accompanying enrollment card to be used by customers electing participation in Pay-By-Phone. 7 SCE does not assess a convenience fee for this payment option. Pay-By-Phone allows customers to pay their bills from their checking account using a touch tone telephone. Similar to how SCE s credit and debit card payment option will operate, customers call an 800 number which dials into a VRU where the transaction is ultimately handled by a third-party vendor. SCE currently has approximately 11,000 customers enrolled and active in the Pay-By-Phone program and SCE processes approximately 7,500 transactions a month, which represents less than 0.3 percent of the residential bills SCE renders each month. 8 Approximately 50 percent of the customers currently enrolled in Pay-By-Phone use other payment options 9 at least once or more each year. In addition to the relatively low participation rate for Pay-By-Phone, there will soon be significant Information Technology (IT) costs required to maintain the Pay-By-Phone platform. SCE s vendor, JPMC, has provided notification of a change in the IT system platform used to handle Pay-By-Phone calls beginning on February 28, The cost to make SCE s systems compatible with this new platform is estimated to be between $250,000 and $500,000 in development and implementation costs plus $1,200 per month for vendor maintenance. The JPMC Visa and MasterCard contracts require that the convenience fee for Visa and MasterCard transactions not be higher than any other payment option in the same payment channel (e.g., phone, internet, and in-person). If a company elects to charge 7 Advice 1106-E effective July 24, 1995, and Form This information encompasses electric, gas, and water accounts. 9 Direct Pay, Electronic Funds Transfer, QuickCheck or SCE.com.

7 ADVICE 67-W (U 338-W) September 22, 2008 a convenience fee for credit/debit card payment transactions accepted in a particular payment channel, the same fee must be assessed to all payment options accepted through that payment channel. To comply with these contract terms, SCE would have to either: (1) decommission Pay-By-Phone altogether; or (2) charge a convenience fee of $3.50 or more for Pay-By-Phone transactions which are currently free. In order to comply with the Visa and MasterCard contract requirements, SCE has elected to discontinue enrollment in the Pay-By-Phone program and plans to decommission the Pay-By-Phone program contingent upon the Commission s approval of the credit and debit card payment option. 10 SCE will work with the existing Pay-By-Phone customers to make them aware of alternative payment options. TARIFF CHANGES SCE s electric tariffs already account for electronic methods of payment. 11 SCE herein proposes to revise water Rule 9, Rendering and Payment of Bills, consistent with electric Rule 9 and to include credit/debit and pinless debit card transactions as an accepted method of payment in Section B, and add a new section entitled Credit/Debit Card Payment Option which provides the terms and conditions of use and the $3.50 per transaction fee. SCE s water energy statements (i.e., customer bill format) will be modified in a subsequent compliance filing to include JPMC s toll-free telephone number on the second page of the customers bill under the heading Options for Paying Your Bill. A sample is provided herein as Attachment C. 12 CREDIT/DEBIT CARD PROGRAM IMPLEMENTATION Following Commission approval of SCE s proposed Credit/Debit Card Payment Option and tariff revisions requested in this advice letter, SCE plans to move forward with implementing the Credit/Debit Card Payment Option and discontinue the Pay-By-Phone option effective with implementation. TIER DESIGNATION Pursuant to D , Water Industry Rule 7.3.2(4), this advice letter is submitted with a Tier 2 designation. 10 Upon approval of this advice letter, SCE will file a supplemental compliance advice letter withdrawing the Direct Payment/Pay-By-Phone Enrollment Card, Form SCE s electric Rule 9, Rendering and Payment of Bills, Section C. lists accepted and approved methods of payments. These same methods of payments apply towards water service as well and SCE will include language similar to electric Rule 9 in the water Rule 9, Rendering and Payment of Bills, Section B. 12 In addition to the energy statements, the vendor s toll-free telephone number will also be provided on the second page of deposit and collection/disconnection notices. These notices will be filed in a compliance advice letter with the Energy Division.

8 ADVICE 67-W (U 338-W) September 22, 2008 EFFECTIVE DATE SCE requests that this advice filing become effective upon Commission approval. NOTICE Anyone wishing to protest this advice filing may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice filing. Protests should be mailed to: Director, Water Division CPUC 505 Van Ness Avenue San Francisco, California water_division@cpuc.ca.gov Facsimile: (415) In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Akbar Jazayeri Vice President of Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) AdviceTariffManager@sce.com Bruce Foster Senior Vice President, Regulatory Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2040 San Francisco, California Facsimile: (415) Karyn.Gansecki@sce.com There are no restrictions on who may file a protest, but the protest shall set forth specifically the grounds upon which it is based and shall be submitted expeditiously. In accordance with Section 4 General Order No. 96-B, SCE is serving copies of this advice filing to the interested parties shown on the attached GO 96-B service list. Address change requests to the GO 96-B service list should be directed by electronic mail to AdviceTariffManager@sce.com or at (626) For changes to all other

9 ADVICE 67-W (U 338-W) September 22, 2008 service lists, please contact the Commission s Process Office at (415) or by electronic mail at Process_Office@cpuc.ca.gov. Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by filing and keeping the advice filing at SCE s corporate headquarters. To view other SCE advice letters filed with the Commission, log on to SCE s web site at For questions, please contact Darrah Morgan at (626) or by electronic mail at darrah.morgan@sce.com. Southern California Edison Company AJ:wd:sq Enclosures Akbar Jazayeri

10 CALIFORNIA PUBLIC UTILITIES COMMISSION DIVISION OF WATER AND AUDITS Advice Letter Cover Sheet (Date Filed / Received Stamp by CPUC) AL # Date Mailed to Service Requested Effective Date: Requested Tier: List: 67-W 9/22/08 Upon Commission Approval Tier 1 Tier 2 Tier 3 Replacing AL#: Authorization for Filing: Compliance Filing? Rate $ Yes The public has 20 days from Date Mailed (above) to protest this advice letter. If you chose to protest or respond to the advice letter, send Protest and/or Correspondence within 20 days to: No Impact % Director Division of Water and Audits 505 Van Ness Ave. San Francisco, CA and if you have capability, also to: water_division@cpuc.ca.gov Your protest also must be served on the Utility Company Name: Southern California Edison Company Address: 2244 Walnut Grove Avenue City, State, Zip: Rosemead, CA (see attached advice letter for more information and grounds for protest) CPUC Utility Number: WTA WTB WTC U 338-W WTD SWR Contact Name: Phone No. Fax No. Address: Filer James Yee advicetariffmanager@sce.com Alternate Susan Quon susan.quon@sce.com Description: In this space or on the back of this form: 1. Explain justification for requested Tier: Water Industry Rule 7.3.2(4) - New Service Offering 2. Describe service affected and how it is affected: Establish new Credit/Debit Card Payment Option and discontinue Pay-By-Phone Payment Option 3. Describe differences from related Advice Letters (Similar service, replacement filing): N/A (FOR CPUC USE ONLY) WTS Budget/Activity/Type Process as: Tier 1 Tier 2 Tier 3 / / 20th Day 30th Day Project Manager: Analyst: Due Date: Completion Date: Suspended on: Extended on: Resolution No.: AL/Tariff Effective Date: Rev. 03/04/08

11 ATTACHMENT A Credit/Debit Card Payment Process Diagram

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13 ATTACHMENT B Water Tariffs

14 Public Utilities Commission 67-W Attachment B Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised 481-W Rule 9 Revised 372-W Original 482-W Rule 9 Revised 372-W Revised 483-W Rule 9 Revised 372-W Original 373-W** Revised 484-W Table of Contents Revised 455-W* Revised 485-W Table of Contents Revised 443-W* 1

15 Southern California Edison Revised Cal. PUC Sheet No. 481-W Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 372-W 3. Proration of Bills (Continued) B. Payment of Bills Rule No. 9 Sheet 3 RENDERING AND PAYMENT OF BILLS (Continued) and the quantity in each of the several quantity rate blocks will be prorated on the basis of the ratio of the number of days in the period to the number of days in an average billing period. The measured quantity of usage will be applied to such prorated amounts and quantities. (2) Flat Rate Service The billing period charge will be prorated on the basis of the ratio of the number of days in the period to the number of days in an average billing period. (3) Average Billing Period The number of days in an average billing period is defined as 365 divided by the number of billing periods in a year. (It is 30.4 days for a monthly billing period.) Regular monthly bills are due and payable on presentation and payment may be made at SCE s office or to an authorized collector. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Direct Payment service, QuickCheck, EDI for commercial customers, or credit/debit card and/or pinless debit card for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. Closing bills, where service is to be discontinued, will be due and payable on presentation, and collection will be made at time of presentation. (N) (N) (L) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 67-W Akbar Jazayeri Date Filed Sep 22, 2008 Decision Vice President Effective 3R11 Resolution

16 Southern California Edison Original Cal. PUC Sheet No. 482-W Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 372-W Rule No. 9 Sheet 4 (N) RENDERING AND PAYMENT OF BILLS C. Credit/Debit Card Payment Option. (Continued) SCE shall accept credit/debit card and pinless debit card payments from customers for payment of their residential gas bill and deposit. Payments will be accepted through the use of a vendor, and a $3.50 convenience fee per transaction shall apply. Credit/debit card and pinless debit card payments will be accepted for energy-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card bill and not to the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit or pinless debit card. In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit or pinless debit card for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. D. Level Pay Plan Water customers who are served by SCE on Schedule DE and Schedule W-1, all of whom want to minimize variations in monthly bills, may elect to participate in the Level Pay Plan. Customers can join the plan in any month of the year and the plan will extend for 12 subsequent months. However, customers may voluntarily withdraw from the plan upon written notice to SCE and a settlement bill will be generated in accordance with the provision of Section D.4. Meters will normally be read and billed at regular monthly intervals. The terms and conditions of the Level Pay Plan are as follows: 1. Level Pay Plan is open to customers regardless of length of service with SCE. 2. The Level Pay Plan amount is due upon presentation as described in Section D Customers shall pay the Level Pay Plan amount shown due each month before it becomes Past Due as described in Rule 11, Section A, Discontinuance and Restoration of Service. 4. At the one (1) year anniversary of Level Pay Plan participation, all customers will receive a settlement bill. Customer will also receive a settlement bill if they voluntarily withdraw from the plan. (N) (N) (L) (L) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 67-W Akbar Jazayeri Date Filed Sep 22, 2008 Decision Vice President Effective 4R13 Resolution

17 Southern California Edison Revised Cal. PUC Sheet No. 483-W Rosemead, California (U 338-E) Cancelling Original Cal. PUC Sheet No. 373-W** Rule No. 9 Sheet 5 RENDERING AND PAYMENT OF BILLS (Continued) D. Level Pay Plan (Continued) 5. When a settlement bill is rendered, any amounts due for usage over and above plan amounts already paid are then due and payable in accordance with SCE s filed tariff schedules; any credit for plan amounts paid in excess of actual usage will be applied to the customer s next regular monthly bill or will be refunded by check if so requested by the customer. 6. Level Pay Plan amounts will be reviewed and may be adjusted if there is a 20% or greater difference between the current Level Pay Plan amount and the actual usage amount. 7. Participants may be removed from the Plan if, in the opinion of SCE, the conditions of service or basis on which credit was originally established have materially changed. If a customer is removed from the Level Pay Plan, a settlement bill will be rendered as described in Section D.5. above. For customers with a minimum of 365 days of service, the following condition applies: The Level Pay Plan amount is based on the daily average bill amount in dollars, multiplied by 365 and divided by 11 months. The Level Pay Plan amount will be rounded up or down to the nearest $1.00. For customers with less than 365 days of service or customers electing the Level Pay Plan at the time service begins at a specific service address, the following condition applies: The Level Pay Plan amount will be based at one-half of the deposit base amount determined in accordance with the provisions of Section A.1 of Rule 7, Deposits, established on the account. (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 67-W Akbar Jazayeri Date Filed Sep 22, 2008 Decision Vice President Effective 5R18 Resolution

18 Southern California Edison Revised Cal. PUC Sheet No. 484-W Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 455-W* TABLE OF CONTENTS Sheet 1 Cal. P.U.C. Sheet No. TITLE PAGE W TABLE OF CONTENTS - RATE SCHEDULES W TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS W TABLE OF CONTENTS - RULES W TABLE OF CONTENTS - SAMPLE FORMS W PRELIMINARY STATEMENT: A. Territory Served by the Utility W B. Types and Classes of Service W C. Description of Service W D. Procedure to Obtain Service W E. Symbols W F. Income Tax Component of Contributions Provision W G. Tax and Depreciation Change (TDC) Memorandum Account W H. Water Related Costs and Fees (WRCF) Memorandum Account W I. Water Contamination Litigation Expense Memorandum Account W J. Water Quality Memorandum Account W K. Office of Drinking Water User Fees Memorandum Account W L. Deferred Revenue Requirement Tracking Account (DRRTA) W M. Purchased Power Expenses Memorandum Account (PPEMA) W N. Catalina Water CARE Memorandum Account W SERVICE AREA MAP... 3-W RATE SCHEDULES Schedule Cal. P.U.C. No. Title of Sheet Sheet No. DE Residential Service to Utility Employees W FWY Fresh Water Yield W TRA-W Tax Reform Act of 1986, Surcharge Credit W UF-W Surcharge to Fund Public Utilities Commission Reimbursement Fee W W-1 General Metered Fresh Water Service W W-1-CARE Santa Catalina Island California Alternate Rates For Energy (CARE) W W-SE Service Establishment Charge W LIST OF CONTRACTS AND DEVIATIONS...Cal. P.U.C.... Sheet No. List of Contracts and Deviations... 6-W (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 67-W Akbar Jazayeri Date Filed Sep 22, 2008 Decision Vice President Effective 1R7 Resolution

19 Southern California Edison Revised Cal. PUC Sheet No. 485-W Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No. 443-W* TABLE OF CONTENTS Sheet 2 (Continued) RULES Rule Cal. P.U.C. No. Title of Sheet Sheet No. 1. Definitions W 2. Description of Service W 3. Application for Service W 4. Contracts W 5. Special Information Required on Forms W 6. Establishment and Re-establishment of Credit W 7. Deposits W 8. Notices W 9. Rendering and Payment of Bills W 10. Disputed Bills W 11. Discontinuance and Restoration of Service W 12. Rates and Optional Rates W 13. Temporary Service W 14. Shortage of Supply and Interruption of Delivery W 14.1 Santa Catalina Island Fresh Water Rationing Plan W W 15. Main Extensions W 16. Service Connections, Meters and Customer's Facilities W 17. Measurement of Service W 18. Meter Tests and Adjustment of Bills for Meter Error W 19. Service to Separate Premises and Multiple Units, and Resale of Water W 20. Water Conservation W SAMPLE FORMS Form Cal. P.U.C. No. Title of Sheet Sheet No. C-429 Main Extension Contract - Individuals...64-W CSD-378 Application and Contract for Gas and/or Water Service...93-W CSD-448 Main Extension Contract - Subdivisions Fire Flow Meets G.O. 103 Requirements W CSD-449 Main Extension Contract - Subdivisions Fire Flow Exceeds G.O. 103 Requirements W CSD-450 Main Extension Contract - Subdivisions Special Facilities and Distribution Plant Fire Flow Meets G.O. 103 Requirements W CSD-451 Main Extension Contract - Subdivisions Special Facilities and Distribution Plant Fire Flow Exceeds G.O. 103 Requirements W Fire Hydrant Service Agreement W W Water Statement W W.S. Water Statement (Simplified) W Catalina Water LPP Settlement Sample W Catalina Water LLP Month #11 Sample W (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 67-W Akbar Jazayeri Date Filed Sep 22, 2008 Decision Vice President Effective 2R7 Resolution

20 ATTACHMENT C Sample of JPMC s toll-free telephone number on second page of customer s energy statement or deposit, collection/disconnection notice

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