The Briefcase Pack. Chris Sanders FCICM Head of Accreditation - CICMQ. January to March Premium Partner. Corporate Partners
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1 The Briefcase Pack January t March Chris Sanders FCICM Head f Accreditatin - CICMQ Premium Partner Crprate Partners
2 Cntents CICMQ the New Apprach fr Lk fr 2018 The CICMQ Prcess Sme f the CICMQ Cmpanies The CICM Best Practice Netwrk What they said abut CICMQ and the benefits! Added value activities fr CICMQ Dates fr the diary!
3 CICMQ Nw Available in Australia! The Chartered Institute f Credit Management sign a histric agreement with the Australian Institute f Credit Management t ffer CICMQ under license t their members. AICMQ nw available in Australia AICMQ Accredited rganisatins will jin the CICM Best Practice Netwrk f 50 + CICMQ Accredited Cmpanies and be able t jin the CICMQ members library
4 CICMQ Nw Available in Australia! Intelligent finance slutins develper Rimilia has enhanced its level f Crprate Partnership with the CICM by becming a Supprter f the CICMQ Prgramme. We lk frward t wrking with Rimilia t further develp best practice and cntinuus imprvement in ur industry.
5 CICMQ - What is it? CICM s Accreditatin Prcess fr Credit Management and related functins Cvers 6 Specific Areas: Credit Plicy Cmpliance Custmer Services Persnal & Prfessinal Develpment Perfrmance Measurement Stakehlder Management & Radmap Cmpanies have t demnstrate they meet a minimum standard f Gd/Best Practice in Credit Management If successful a cmpany is awarded CICMQ Accreditatin and retains the award fr 3 years when it has t be renewed. There is a mid-term review and reprt 18 mnths pst accreditatin. Mre than 50 cmpanies have CICMQ Accreditatin with a number at varius stages in the prcess Fr details f fees cntact cicmq@cicm.cm
6 CICMQ - What is included frm January 2018 Membership f the CICM Best Practice Netwrk fr best practice sharing, netwrking and learning & develpment CICMQ Self Assessment Questinnaire t help yu understand yur readiness fr CICMQ 1 half day CICMQ Discvery with a summary gap analysis 1 full day CICMQ Assessment with full CICMQ Assessment Reprt 3 free 1 year Affiliate Memberships fr new members Discunted 1 year membership fr 3 r mre additinal new members 1 full day CICMQ Mid Term Review after 18 mnths & summary reprt CICM Learning Partnership t assist in planning yur team s prfessinal training & develpment Pririty invitatin t attend the CICM Best Practice Events (3 events planned fr 2018) Access t the CICMQ Members Library cntaining ver 50 presentatins & articles frm CICMQ rganisatins CICMQ Best Practice Screcard scring yur rganisatin against the CICM Criteria and CICMQ Best in Class Fr details f fees cntact cicmq@cicm.cm
7 The CICMQ Prcess Cmpanies apply and cmplete a cmpany prfile and questinnaire A Discvery sessin is bked by the Assessr usually fr a half day meeting...smetimes lnger! Discvery Assessment Reprt t Applicant Client If CICMQ readiness is cnfirmed the full CICMQ Assessment is bked usually a full day...r mre depending n the cmplexity and number lcatins f the applicant client Assessment cmpleted Full Assessment Reprt t Applicant Client Yur cmpany jins the Best Practice Netwrk f Accredited Organisatins & Philip gets his picture taken...again! Shell Internatinal 1 st Quality Accreditatin in Octber 2009
8 Sme f the CICMQ Accredited Cmpanies
9 The Best Practice Netwrk CICMQ Organisatins Sharing Best Practice This represents just 2 weeks activity in the Best Practice Netwrk demnstrating that the CICM Best Practice Netwrk is the mst active credit management best practice netwrk arund!
10 What they said. We are extremely pleased t have the re-accreditatin which has certainly brught smiles t faces f the team their hard wrk and effrt has nw been recgnised and we are extremelyprud t have the CICMQ award again. Jhn CrttyCredit Manager f Milliken Industrial CICMQ AccreditedOctber 2013 CICMQ Renewed Nvember 2015 Thanks fr yur help with the prcess and prviding the netwrking pprtunities, all f which have cntributed t Taln having a better Credit team nw, than befre we started this prcess. Iain Webb, Revenue Accuntant, Taln Outdr CICMQ Accredited June 2015 The prcess has been challenging but really enjyable and I'd like t thank the members f the CICMQ Best Practice Netwrk fr their cntinued help and encuragement. DarrenAllerdyceCredit Manager Adler & Allan CICMQ Accredited Nvember 2015 We have had the mst incredible jurney and learned s much thrughut the prcess. Thank yu Sharn Adams fr ur assessment and we lk frward t seeing Philip at Amey...what a great prfessin t be a part f! Hayley Rlls, Credit Manager Amey Plc CICMQ Accredited December 2015 It desn t get any easier which is what makes CICMQ as special when yu renew it, as when yu first achieve it. Maxine Spivey, Financial Services Manager NHS Bld & Transplant CICMQ Accredited Nvember 2013 CICMQ Renewal Nvember 2015
11 Reduced Internal Audit Activity Reduced External Audit Activity Stated Benefits f CICMQ Reduced Premiums and imprved terms fr Credit Insurance Able t bid fr gvernment tenders since accreditatin Obtained new business since trade press articles Imprved debt and cash perfrmance since accreditatin Imprved Internal Recruitment frm finance Keeps the department fcussed n quality and perfrmance imprving results & custmer service Membership f the mst active Credit Management Best Practice Netwrk fr sharing infrmatin and knwledge Imprved credit cntrllers cnfidence when dealing with sales and ther stakehlders Significantly imprved the awareness f gd credit management acrss the business Credit Industry recgnitin fr the business, manager and the team. Aggregate Industries Lcal Wrld Siemens
12 CICMQ Wrkshp Objectives: Launched t assist rganisatins achieve CICMQ Accreditatin Engage credit management teams in the prcess Ensure credit teams are invlved in develping Best Practice Develp the staff thrugh knwledge sharing Output: Gain access t the CICMQ Best Practice Netwrk f Accredited Cmpanies t assist and share knwledge Templates and guides prvided fr the teams Wrkshp utput fully dcumented Actin Plan t achieve CICMQ Accreditatin and Assessment date set!! Stakehlder Management Plans and Radmaps Crss functinal Event planned t re-launch Credit Management Sanders Cnsulting Assciates Ltd
13 The CICMQ Wrkshp Clients!
14 CICMQ Organisatins Past Winners and Finalists British Credit Awards
15 Internatinal Accreditatin Objectives: Apprach: Internatinal Accreditatin Prvide Internatinal recgnitin f Best Practice in Credit Management Imprve standards and awareness f excellence in Credit Management Create a netwrk f Internatinal Cmpanies wh share Best Practice Assessments perfrmed by Senir Credit Management Prfessinals Mixture f dcument reviews, cnference calls and site visits Recmmendatins f accreditatin endrsed by the ICTF Deliverables: CICM & ICTF branded reprts, awards and certificates Accreditatin renewed every 2 years Awards presented at CICM r ICTF events where pssible. Endrsed by:
16 CICMQ Screcards The CICMQ Cntinuus Imprvement Screcard Objectives: Apprach: Cntinuusly imprve Credit Management Prvide a measurement framewrk t track imprvements Prvide an independent measurement fr staff bjectives Optinal part f the CICMQ Accreditatin Prgramme Firstly - Prvides a scre fr yur rganisatin against 6 CICMQ Criteria Secndly Prvides a scre fr yur rganisatin against the best In Class CICMQ Organisatins Wrkshp n the anniversary f CICMQ Accreditatin determines prgress Deliverables & Benefits: Screcard created at accreditatin, then reviewed annually and at renewal every 2 years Tangible Measurement f a department against the CICM s 6 CICMQ Criteria Thrugh the Best Practice Netwrk prviding examples and linking rganisatins tgether t assist in imprvements.
17 Centres f Excellence New Requirements In Shrt Yu need t have held CICMQ Accreditatin fr 2 years Yu need t be a CICM Learning Partner r Crprate Partner Invlved in the Best Practice Netwrk Hsting CICM r CICMQ Events r training Prmte Credit Management as a career
18 CICMQ - The Event r the creatin f a spectacular failure! The easiest questin yu will be asked tday is Sanders Cnsulting Assciates Ltd
19 CICMQ - The Event r the creatin f a spectacular failure! Wuld yu like yu t increase yur department s cash cllectin in ne mnth by 20%? Cntact the CICMQ Cnsulting Team at cicmq@cicm.cm t find ut hw Sanders Cnsulting Assciates Ltd
20 CICMQ - The Event r the creatin f a spectacular failure! If yu d what yu always d yu get what yu always gt 1. Set aside nrmal credit management and SMART bjective setting thinking 2. and set an unachievable target and fail spectacularly! 3. Becme the pirates in the rganisatin t create a sense f change and belnging Sanders Cnsulting Assciates Ltd
21 CICMQ - The Event r the creatin f a spectacular failure! One Mnth CICMQ Event Designed t Generate Cash Reduce Debt Reduce Disputes Mtivate Staff Kick Start sustainable Imprvements Gain Stakehlder Invlvement Create Crss Cmpany Actin Built Relatinships Other Successful Client Implementatins Cable & Wireless Dash fr Cash MCI/Verizn - Glden Number Virgin Media HY300 Shell Internatinal EU Hunt fr Ca$h Travis Perkins March 4 Mi ins OMG Media Grup Fuelling 50 Frd Retail Fab 50 Lcal Wrld Catch 22 Ryal Mail Debt Busters Virgin Media 100 Minnins Ageas Insurance 100 Nt Out EDF Energy Jingle all the Pay Sanders Cnsulting Assciates Ltd Average Results in 1 mnth! Increases Cash by >20% Decreases DSO by 2 days Decreases Debt in Dispute 10%
22 CICMQ - The Event r the creatin f a spectacular failure! Teamwrking fr Achievement Set an unachievable target & fail spectacularly! Part f the CICMQ Wrkshp Apprach Shrt Term r Lng Term Gals t Business as Usual Stakehlder Management is key t Crss Functinal Wrking Sanders Cnsulting Assciates Ltd
23 CICMQ - The Event r the creatin f a spectacular failure! 999 Debtbusters 23% mre cash in 6 weeks 19% mre cash in 1 mnth than average 90 day debt dwn 5m March fr Millins 21% mre cash in 1 mnth Jingle All The Pay 32% mre cash in 7 weeks 38% verdue debt reductin 100 Nt Out 56% mre cash in 1 mnth Sanders Cnsulting Assciates Ltd
24 The CICMQ Strategy Day The Strategy Day! Sanders Cnsulting Assciates Ltd
25 The CICMQ Strategy Day The Strategy Day! Sanders Cnsulting Assciates Ltd
26 The CICMQ Wrkshp Day The Wrkshp Day! Designed t prvide attendees with a wider understanding f CICMQ Accreditatin Prvides the delegates with a framewrk t drive CICMQ within their cmpanies Share experiences and knwledge with ther delegates frm ther rganisatins creating a supprt netwrk f cmpanies wrking twards CICMQ Delegates rganisatins becme part f the Best Practice Netwrk rganisatins cmmitted t Imprve standards in Credit Management thrugh sharing f best practice knwledge and experience Generates a plan f actin with wners and timings fr CICMQ Accreditatin. Sanders Cnsulting Assciates Ltd
27 20 th Feb 2018 Diary Dates 2018! CICMQ Best Practice Netwrk Event Manchester Hsted by 23 rd May 2018 CICMQ Best Practice Netwrk Event N.Ireland Hsted by 20 th September 2018 CICM & CICMQ Q Best Practice Netwrk Event Venue TBC
28 Help us t imprve! What wuld yu like t see frm CICMQ? CICMQ@CICM.COM
29 Chris Sanders FCICM Thank yu Head f Accreditatin CICMQ chrissanders.cicmq@cicm.cm +44(0) CICM Credit Cmmunity CICM_HQ Als n Premium Partner Crprate Partners
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