STATE BANK OF INDIA, LOCAL HEAD OFFICE OFFICE ADMINISTRATION DEPARTMENT LAL DARWAJA, AHMEDABAD

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1 STATE BANK OF INDIA, LOCAL HEAD OFFICE OFFICE ADMINISTRATION DEPARTMENT LAL DARWAJA, AHMEDABAD OFFER FOR RUNNING OFFICERS MESS ON RATE CONTRACT BASIS INSTRUCTIONS Bank runs Officers Mess for about 250 of its Officers at 10 th Floor of its building for catering hot and fresh tea/coffee/snacks/lunch etc. during office hours and desires to engage services of catering / maintenance contractors. Interested contractors engaged in catering / maintenance services in residence/guest house/pantry owned by GOVT/PSU/other organization of repute having: (a) Experience of 3 years, ( in at least one of the organization having minimum Staff strength of 100), (b) Annual turnover of over Rs.10 lacs from catering / maintenance contract services, and (c) Requisite license for catering & maintenance with service tax / GST and PAN number may down load Offer Documents from Bank s Procurement Section of website or obtain Offer Documents free of cost from the Manager (OAD), State Bank of India, 3 rd Floor, Local Head Office, Lal Darwaja, Ahmedabad from 02/02/2018 to 14/02/2018 and may submit fully completed tender form A (Technical Bid) with non refundable tender fee Rs. 1,000/- and earnest money of Rs.10,000/- by two separate Draft/Banker s cheque payable at Ahmedabad in separate sealed envelope and Form B (Price Bid) to the Asst. General Manager (OAD), State Bank of India, Office Administration Department, 3 rd Floor, Local Head Office, Lal Darwaja, Ahmedabad, , so as to reach by P.M. on The tenders received will be opened at hr on in the cabin of AGM (OAD). The two envelopes containing Form A and Form B should be super scribed as under in bold letters: Form A Technical Bid for Officer s Mess Form B Price Bid for Officers Mess The Bank reserves its right to accept / reject any or all the offers without assigning any reason(s) in its sole discretion. Contractor will have to maintain account with SBI and have to quote their SBI account Number while submitting bills for credit of bills proceeds. Please also note that: The tenderer should sign all the pages of the tender documents before submission, in token of having read and accepted the terms and conditions.

2 The tender document is issued to the bidder meeting the details as specified in the tender notice, which do not mean that they are pre-qualified to execute the work. The parties who are not operating from Ahmedabad or Gandhinagar should furnish a detailed write up about the manner in which contract will be operated on day to day basis failing which such tenders will be rejected at the sole discretion of SBI. In case SBI is not satisfied with the details furnished by the vendor, such tenders will also be rejected without any reference to the vendor. The bidder should furnish copy of the license, registration of service tax / sales tax / VAT etc. with a copy of audited annual accounts for the last two years and copy of last return filed for service tax and income tax. On scrutiny of the documents if it is found that the tenderer has suppressed facts or has given wrong information / documents, Bank reserves its right to reject such tender at its sole discretion. The tenderer shall not have any right to question the Bank s decision. UNDERTAKING BY THE CONTRACTOR I / We hereby declare having read the specimen of the terms and conditions attached with the offer document and note to abide by the covenants of the terms and conditions. In case contract is awarded I am/we are agreeable to make security deposit of Rs.50, 000/- Signature of contractor Date seal *****

3 TERMS AND CONDITIONS 1. SCOPE STATE BANK OF INDIA, LOCAL HEAD OFFICE OFFICE ADMINISTRATION DEPARTMENT LAL DARWAJA, AHMEDABAD The scope of the contract is to run the SBI Officers Mess on rate contract basis for approximately 250 people hot and fresh in one times lunch at State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad to complete satisfaction of the users. The essence of the contract is to prepare and serve wholesome and good quality meals, snacks; beverages etc. on regular basis and arrange high quality catering during special occasions like meetings/seminars/conferences etc. 2. PERIOD The period of contract shall be initially for two years from the date of award of the contract subject to yearly review. SBI, however, reserves the right to extend the contract further for a period of one year or more or part thereof on the mutually agreed rates subject to existing terms and conditions. 3. ACCEPTANCE OF TENDER The acceptance of tender shall be communicated to the successful tenderer(s) through a letter of intent. 4. EXECUTION OF AGREEMENT The tenderer(s) whose tender(s) is/are accepted shall be required to be present at the office of the Asst. General Manager (OAD), State Bank of India, Office Administration Department, 3 rd Floor, Local Head Office, Lal Darwaja, Ahmedabad to execute an agreement on nonjudicial stamp paper of Rs.100/- for satisfactory completion of the job incorporating the conditions mentioned in the tender document and conditions if any subsequently agreed upon/modified, within 7 days of receipt of letter of intent. Failure, to do so shall constitute breach of contract affected by the acceptance of the letter of intent, in which case the EMD shall be liable for forfeiture by the Bank. 5. TERMINATION OF CONTRACT The contract shall stand terminated: On expiry of the period, if not extended further. In case of unsatisfactory performance or for any other reason, any time during the tenure of the contract at the sole discretion of SBI authorities by giving one month s notice to the contractor. In case, the contractor intends to discontinue the contract, he will have to give 3 (Three) months advance notice to SBI in writing narrating the reason. 6. RATE

4 The contractor shall quote the rates in Price Bid Form quoting rates for good quality tea/coffee, snacks, lunch etc. to be served in the Officers Mess on a regular basis. The rates shall be valid for a period of 24 months from the date of contract. The rates agreed upon shall remain fixed all inclusive including government taxes applicable during the tenure of the contract or the extended contract period subject to deduction of applicable TDS and no request during mid-term revision of rates for any reason will be entertained. However,in case of food bill amount, percentage increase/decrease is to be allowed to be claimed along with monthly bills but to be shown separately in the bill taking in to account All India consumer Price Index (General) for Industrial Workers and the base index will be taken as 991 as of index of August SUB-CONTRACT The contractor shall not sublet to any sub-contractor to carry out the obligations arising out of the contract. 8. FACILITIES AT SBI OFFICERS MESS: Place for preparation of Tea/Coffee, meals, snacks & with furnished dining hall, dining table/chair, and electrical power for electrical appliances. Water Purifier / cooler, refrigerator, grinder, crockery, heater. Music systems, artificial flower plants. The contractor shall be responsible to maintain all the items supplied by the Bank properly. The items are required to be returned to SBI at the expiry / termination of the contract. Any loss due to damage, breakage or mishandling will have to be made good by the contractor. 8.1 FUEL FOR PREPARATION: The contractor shall be provided monthly subsidy of Rs.40, 000/- by Bank. The contractor will be reimbursed separately the cost of 14 refills of the Gas Cylinders. The contractor shall have to make his own alternate arrangements in case of nonavailability of LPG cylinders. 9. CONTRACTOR S RESPONSIBILITIES: The contractor shall provide services from 10:00 am to 07:00 pm on all working days or requested in advance by any of the head of the departments for extended hours. The contractor shall serve consistently good quality tea/coffee, snacks, lunch etc. to the officers and their guests. 10. EARNEST MONEY DEPOSIT: The tender shall accompany a demand draft / pay order for Rs.10, 000/- from any Nationalized / Scheduled Bank in favour of SBI payable at Ahmedabad towards earnest money deposit, which will be adjusted against security deposit. In case of successful tender, the EMD submitted along with the tenders will be adjusted towards security deposit. The EMD submitted along with the tender will be returned to the unsuccessful tenderers within a reasonable time after finalization of the contract. No interest shall be payable on earnest money deposit/ security deposit of successful bidder.

5 11. SECURITY DEPOSIT: The tenderer(s) whose tender(s) is/are accepted shall be required to make a security deposit of Rs.50, 000/- in the form of Term deposit for the period of contract within 7 days of receipt of letter of intent. Failure, to do so shall constitute breach of contract affected by the acceptance of the letter of intent, in which case the EMD shall be liable for forfeiture by the Bank. The security deposit shall be refunded to the contractor after 3 months from the date of expiry of the contract. In case of termination of the contract for whatsoever reason or contractor leaves the work before expiry of contracted period or termination of contract by the bank on account of deficiencies in services or for any reason attributable to contractors, the security deposits shall be forfeited. 12. CLEANLINESS: The contractor shall always keep the preparation room, dining hall and surroundings in neat and tidy condition. He shall also keep all furniture, vessels, utensils and other articles neat and clean to the entire satisfaction of the SBI and arrange to have them washed with the detergent everyday at his own cost as many times as necessary. Garbage shall be disposed off regularly. The contractor shall be reimbursed Rs.500/- per quarter for entire cleaning of canteen at quarterly interval The contractor shall be reimbursed Rs.500/- p.m. being cost of polythene bags to remove day-to-day garbage. 13. STAFF: 13.1 The contractor shall be required to deploy persons viz. Canteen Manager, Floor service providers for service of tea/coffee/snacks on floors, Waiters for desk service in Mess along with persons required for preparation of tea/coffee, snacks, lunch etc. The persons should be 18 & above years of age, well trained, well mannered and well experienced in the catering line. The counter and service boys should always wear identified uniforms and name badge provided by the contractor. The persons deployed by the contractor should always wear clean clothes and appear neat and clean with proper hair cut. The wearing of good quality hand gloves while servicing is necessary during meeting / conference etc. The contractor or his authorized representative shall have to remain available throughout the day for effective control and supervision of his staff and for any other requirement by the Bank. Non compliance of the above will invite a suitable penalty each time the staff is found contravening these rules The contractor shall be responsible for complying with the relevant statutory regulations. He should be having the necessary license / registration as required under the law for the contract work undertaken by him and should also comply with all applicable labour laws and rules in this regards. The contractor shall be solely liable for the consequences arising out of non-compliance of the provisions of any of the relevant statutory regulations.

6 13.3 The persons deployed by the contractor for the work should be free from any communicable/incommunicable disease and routine check-up will be required to be arranged by the contractor. 14. SERVICES: 14.1 The contractor shall regularly provide tea/coffee, snacks, lunch etc. as per price bid (Form B ) In the event of any items required to be added in the list of rates schedule after the commencement of the contract, the prices shall be got approved from the SBI Authorities The contractor shall have to make his own transport arrangement for his staff and material The contractor shall not object to any officer(s) with his/her guest taking his/her own food in the dining hall The contractor shall be required to serve lunch/dinner/tea/coffee at a place other than canteen whenever any official meeting/seminar/conference is arranged upon receipt of authorization letter from the head of the department in Local Head Office of the Bank in advance. The contractor shall arrange the same at the rates approved or at the rates to be mutually agreed upon in case the items are outside the list of items The Contractor will have no objections for any reason or for any occasion a party outside LHO premises is called for special catering by the Bank The contractor shall rotate the approved menu at the rate schedule so as not to repeat same items during the same week. 15. RAW MATERIALS: 15.1 It shall be the sole responsibility of the contractor to procure raw material of good and standard quality viz: Tea : Milk -Amul Gold and Tea - Wagh bakri No.15 Coffee : Milk -Amul Gold and Nescafe. Snacks : Standard Brands. Lunch: Groundnut Oil double filtered Gulab / Rajmoti / Pankaj, Tripati Rice Basmati / Jerasar / Gujarat No.17, Tuvar Dal Angur, Atta Annapurna, Standard, Branded Masala, Pure Ghee of Amul / Sagar brand for Chappaties / Roties, seasonal fresh vegetables and standard sauce/pickles The quality of tea/coffee/snacks/ lunch etc. to be supplied by the contractor shall be wholesome of good standard. Bank authorities shall inspect, at their convenience, the quality of milk, tea, coffee, snacks, lunch and also raw material like oil, ghee, atta (flour), rice, dal, and vegetable and provision items. If any of these items are found unfit for consumption or are found substandard, the same shall be immediately removed from the premises or

7 destroyed under Bank instructions in addition to levying of suitable penalty, as deemed fit and replaced with quality consumable product of same quantity as removed. 16. GENERAL RESPONSIBILITIES OF THE CONTRACTOR: 16.1 The contractor shall obtain necessary licence from appropriate Govt / Local Authority and maintain necessary registers as required under statutory regulations No person deployed by the contractor shall be allowed to be in the Bank spremises during night-time or to use it for the residential purpose All articles which are to be taken out or brought inside the premises shall be liable for security checks, throgh gate pass system or any other system in force form time to time which shall have to be complied with by the contractor The contractor shall not use the premises for any other activities except the purpose for which it has been provided. 17. QUANTITY/ QUALITY OF THE FOOD MATERIAL AND SERVICES: 17.1 Complaints about the quality/quantity of the tea/coffee/snacks/ lunch/ etc. served in the Officers mess shall be investigated by the Bank Authorities. The quality/quantity would also be subject to surprise checks. - If on investigation it is found that any preparation is substandard in quality/quantity a suitable penalty shall be imposed on the contractor for each short-coming in a day. The decision of the Bank administration in this regard shall be final and binding on the contractor In case of persistent serving of substandard quality of items by the contractor, the contract shall be liable for termination by one month's notice by the Bank. The decision of the Bank in this behalf shall be final and binding on the contractor. In such an event, the security deposit shall be forfeited For any reason, if the controctor does not run the Officers Mess services and locks the premises without the permission,the Bank Authorities shall be at liberty to break open the lock and make an inventory of the articles and remove the contain articles if any. Such an inventory shall be final and binding on the contractor.. Also, in such eventuality, the Bank shall be at liberty to make alternative arrangement for providing catering services at the sole risk and cost of the contractor In the event of non providing of catering services by the contractor, bank will have right to recover excess expenses incurred over the schedule rate of charges paid for such expenses by the officers from the contractor adjustable from payment of subsidy / security deposits. 18. CLEANLINESS AND HYGIENE: 18.1 All the rules and regulations regarding hygiene, health etc, issued by the State, Municipal / Panchayat authorities or by the Bank shall be strictly adhered to by the contractor. In the event of any deficiency in cleanliness and hygienic conditions in the food

8 preparation room, eating place or cleaning place, suitable penalty upto Rs.1000/- per day shall be imposed on the contractor by Bank administration till remedial action is taken. During the period when the penalty is imposed, the contractor shall also not be eligible for cash/fuel subsidy The contractor shall ensure that peace, order and silence are maintained in the food preparation room and dining hall. If peace,order and silence in the said premises are disturbed due to lapse on the part of the contractor or the persons deployed by him. a penalty ranging from Rs.500 to Rs.1000/-per day shall be imposed by the Bank administration. Continuing nuisance of this type would render the contract liable for termination in addition to recovery of fine without notice by the Bank A penalty as may be specified by Bank shall be levied for deviation from schedule rate menu for the day/week. 19. NO COMPENSATION FOR ALTERATION IN OR RESTRICTION OF WORK: If any time from the commencement of the contract, the Bank for any reason whatsoever does not require the whole or part of the services as specified in the contract, Bank Authorities shall give one month notice in writing to the contractor to terminate the contract without assigning any reasons who shall have no claim for any payment of compensation whatsoever on account of any profit or advantage which he might have derived from the fulfillment of the contract in full but he did not derive in consequence of the fulll contract having not been carried out, nor shall he have any claim for compensation by the reason of any alterations having been made in the origianl contract. 20. ACTION IN CASE OF FAILURES OF CONTRACTOR: The contractore shall be required to provide catering services as directed form time to time during the tenure of the contract. In the event of abrupt discontinuation of catering services, the contractor shall be liable to indemnify to the Bank the cost of restoration of services as worked out by the Bank. 21. INCOME TAX DEDUCTION: Income tax or any other tax as per statutory provisions shall be deducted from the gross value of each monthly bill, which will be deposited by the Bank with the Income tax department/ concerned revenue authority. 22. PAYMENT OF TAX: The sales tax or any other tax like GST / service tax, if any, for providing the catering services at the Bank shall be borne by the contractor. 23. PAYMENT: 23.1 The contractor shall raise monthly bills in duplicate for the charges of the monthly subsidy amount Whenever any official requisitions are made by the Officers, the contractor shall get the requisition-cum-bill signed from the concerned departmental head on the date of requistion itself. Bills for official requisition shall be submitted separately on actual basis.

9 24. JURISDICTION: If any dispute arises out of or in relation to this contract between contractor and the Bank, the same shall be settled mutually first through conciliation failing which the said dispute shall be referred to an arbitrate to resolve the dispute referred to him. The Arbitration and Conciliation Act, 1956 and as amended from time to time will apply to such dispute and arbitration. The venue of the arbitration proceeding shall be the office of the said arbitrator at Ahmedabad. 25. GENERAL: If at any stage during the period of the contract any case involving moral turpitude is instituted in court against the contractor or the persons deployed by him, the Bank reserves the exclusive and special right to terminate the contract outright without any notice to the contractor and in such event the contractor shall not be entitled to any compensation from the Bank. UNDERTAKING BY THE CONTRACTOR I/WE hereby declare having read the specimen of the terms and conditions attached with the offer document and note to abide by the covenants of the terms and conditions. In case contract is awarded I am/we are agreeable to make security deposit of Rs.50,000/- Signature of contractor Date seal *****

10 FORM A (Technical Bid) APPLICATION FOR PROVIDING CATERING SERVICES IN SBI OFFICERS MESS AT SBI, LOCAL HEAD OFFICE BUILDING, LAL DARWAJA, AHMEDABAD 1. NAME OF CONTRACTOR 2. Constitution (Proprietary / Partnership/Limited Company) 3. Registered Office Address 4. Registration No. 5. Date of establishment 6. Tele (o) 7. Tel 8. Mobile No. 9. PAN NUMBER 10. GST / Service Tax No. 11. Sales Tax No. 12. No. of persons engaged in Catering / maintenance / services since: (a) skilled (b) Semiskilled (c) Unskilled 13. Total Annual Value of all catering contract executed: Financial year (Rs. in thousands)

11 14. Experience of Catering / Maintenance/ contract service to Corporate Client (Certificate to be attached) Name Address Period a. b. 15. Tender fee and Earnest Money (separate) draft/banker s Cheque No. dated for Rs. and Earnest Money fee draft/banker s Cheque No. dated for Rs. is enclosed 16. Any other information I/WE hereby declare having read the specimen of the terms and conditions attached with the offer document and note to abide by the covenants of the terms and conditions. In case contract is awarded I am/we are agreeable to make security deposit of Rs.50, 000/- Signature of contractor Date seal *****

12 Form B (PRICEBID) (to be submitted in separate envelop Marked SBI Officers Mess) SBI OFFICERS MESS AT LOCAL HEAD OFFICE, LAL DARWAJA, AHMEDABAD CATERING CONTRACT No. Name of items Weight Quoted Price 1 A Tea (Red label or Waghbakri-15, Milk Amul Gold ½) 100 ml 2 Coffee ( Nescafé) 100ml 3 Bread Butter (Standard) 2 piece 4 Idli sambhar 2 piece Dosa Plain / Masala 6 Upma Alu Parotha with butter 2 Piece Milk Sandwich 2 Piece 10 Snacks available (Must be as per Annexure A) 100 SUB TOTAL (A) AVERAGE : SUB TOTAL/20 x B Mini lunch 2 chapati,1veg,dal, rice, papad, achar, (Rice brand 999, Std dal, Std masala, Atta Annapurna) Roti Shak (2 chapti, 1 veg) 150 Parotha shak (2 parotha 1 veg) 200 Rice Dal 250 SUB TOTAL (B) AVERAGE : SUB TOTAL/40 x C Party lunch : 1Sweet, 1 veg, 1 paneer,1soup,dal, Dahi,Rice,. Puri/Chapatti, Papad, salad,achar, Water in disposable glass & ice cream extra) SUB TOTAL (C) AVERAGE : SUB TOTAL/40 x 100 D AVERAGE GRAND TOTAL : A + B + C

13 ANNEXURE :- A No. Name of items Weight Quoted Price 1 Uttappam Vada sambhar 2 Piece Dahi Vada 2 Piece Khasta kachori Dahi mamri Sev khamni Dhokla Patra Ganthia Ful vadi Sakar para Ket less 2 Piece Bataka pava Methi ghota Samosa 2 Piece Sev ratlami Fafda Jalebi Buff vada 4 Piece Bhelpuri Gajar Halva Dudhi Halva Gulab Jamun 2 Piece Dal vada Khakhra Extra Roti 1 27 Extra Paratha 1 28 Extra Shak Chana Puri puri 6 Piece Rice Curry Chole Bhature 1 Piece Undhiu Puri 5 piece puri Khakhara 5 piece 100

14 ANNEXURE: - B SBI OFFICERS MESS AT LOCAL HEAD OFFICE, LAL DARWAJA, AHMEDABAD CATERING CONTRACT LIST OF CURRENT CLIENTS Sr. No. Name, Address, Contact person & Phone no. of Clients Date of starting of the Contract Total no of Lunch/Dinners Period of contract UNDERTAKING I hereby declare that the information provided above ad elsewhere in the tender is true and the tender is liable for rejection if the same is found to be false or the information is found to be suppressed by me/us. Date: (Signature & Seal of the Contractor) *****

15 ANNEXURE : - C SBI OFFICERS MESS AT LOCAL HEAD OFFICE, LAL DARWAJA, AHMEDABAD CATERING CONTRACT LIST OF PAST CLIENTS Sr. No. Name, Address, Contact person & Phone no. of Clients Period of Contract Total no of Lunch/Dinner s Reason for discontinuan ce/terminatio n UNDERTAKING I hereby declare that the information provided above ad elsewhere in the tender is true and the tender is liable for rejection if the same is found to be false or the information is found to be suppressed by me/us. Date: (Signature & Seal of the Contractor) *****