IDBI BANK LIMITED. Regd. Off. IDBI Tower, WTC Complex, Cuffe Parade, Mumbai CIN No: L65190MH2004GOI148838

Transcription

1 IDBI BANK LIMITED Regd. Off. IDBI Tower, WTC Complex, Cuffe Parade, Mumbai CIN No: L65190MH2004GOI Tender Notice Contract for providing catering services at Bank s Corporate Office Sealed tenders are invited for providing catering services for Officers & Executives Lounge at its Corporate Office, Mumbai. Last date for submission of tender is up to 03:00 pm on October 9, For details, please visit the Bank s website Note: Any further Addenda / Corrigenda / Extension of dates / Clarifications / Responses to bidders queries in respect of the above tender shall only be posted on our website and no separate notification shall be issued in the press. Bidders are, therefore, requested to regularly visit our website to keep themselves updated in this connection. Date : 19/09/2018 DGM (Admin)

2 Tender for providing catering services for Officers & Executives Lounge at Bank s Corporate Office, Mumbai IDBI Bank Limited (IDBI Bank) invites tenders from established and reputed caterers to provide catering services for its Corporate Office at IDBI Tower, World Trade Center Complex, Cuffe Parade, Mumbai Procedure for submitting tender: The Tender shall be submitted in two parts viz. Part-I (Technical bid) and Part-II (Financial bid) in two separate covers which are to be sealed and put in a master envelop super-scribing with the words Tender for providing catering services for Officers & Executives Lounge at Bank s Corporate Office, Mumbai. Cover I This Cover forming Part-I of the Tender should be super-scribed with the words Tender for providing catering services for Officers & Executives Lounge at Bank s Corporate Office, Mumbai Technical Bid containing following information / documents and duly addressed to the Deputy General Manager (Administration), IDBI Bank Limited, Mumbai be dropped in the Tender Box placed on 14 th floor of IDBI Tower on or before hrs of 9th October, Tender Box will be closed at hrs of 9th October, 2018 and no bidder, under any circumstances, will be allowed to submit the bid thereafter. Bidders are, therefore, advised to submit the tender well in time to avoid, last minute rush. Documents/Information to be submitted: Company profile giving: a) Year of establishment; b) Name of company / firm / entity, of the bidder, including details of promoters/partners with official and residential addresses and telephone numbers; c) Attested copy of deed of partnership, if the bidder is a partnership concern; Certificate of Incorporation in case of company. 1

3 d) Registration and License Number: 1. GST Registration No: 2. PAN Number: 3. Labour License No: 4. PF Registration No: 5. ESIC Registration No. (Please provide relevant document) e) Attested copy of valid certificate issued under Shops and Establishment Act /Factory license. f) Attested copy/ies of income-tax returns filed for two years (FY and ; (Provisional income-tax returns for may be furnished if the same is not filed however contractor has to furnish attested copy/ies of income-tax returns filed for FY and along with provisional income-tax returns for ). g) List of establishments where catering services are currently managed with dates of contract and number of lunches served every day. h) Audited Financial statements (Balance sheet and Profit & Loss statement) indicating the annual turnover for last three years; (FY , and ). (Unaudited Financial statements for may be furnished if the Audited Financial statement is not completed). i) Manpower position (present); j) Declaration on letterhead of the bidder(s) that it has never been involved in any illegal activity or financial frauds; k) Declaration on letterhead of the bidder(s) that its contract in the past was not terminated by any of its clients during the contract period due to unsatisfactory performance, nor it refused to continue the catering service after the contract was awarded in the past; l) Earnest Money Deposit (EMD) of Rs.4,00,000/-(Rupees four lakh only) to be paid through electronic mode (NEFT or RTGS) to IDBI Bank s Current Account No , IFSC Code IBKL at its branch situated at IDBI Tower, Ground floor, WTC Complex, Cuffe Parade, Mumbai The receipt so obtained may be submitted in Envelope -1 of the tender. Tender not accompanied with EMDs receipt and those received after 2

4 the due date and time as specified above will not be considered. It may be noted that the EMD shall not carry any interest and that EMDs of the unsuccessful bidders would be refunded only after finalization of the tender or within 90 days from the date of opening of Part-I of the tender, whichever is earlier. The EMD of the successful bidder would be converted as a part of the Security Deposit and shall not carry any interest and would be refunded after successful conclusion of the contract. The EMD of the successful bidder would be converted into Security Deposit and retained with the Bank during the currency of the contract.emd shall not carry any interest and would be refundable. Tenders without EMD would not be considered; m) Application for Tender duly signed by the authorized person(s) of the Caterer - (Annexure I); n) The bidder must enclose, the copy of terms & conditions - Annexure III A & B duly signed by the authorized person(s). N.B: - It may be noted that tenders not accompanied by any one of the above documents or satisfactory explanation therefore are liable for rejection forthwith. All concerned may note that only Technical Bid (Part-I) will be opened at hrs on last date of receipt i.e. 9th October, 2018 of the tender for pre-qualification of the bidders. Bank, in its own discretion, may postpone the opening of bids or may cancel the tendering process. Cover-II This Cover forming Part II of the Tender should be super-scribed with the words Tender for providing catering services for Officers & Executives Lounge at Bank s Corporate Office, Mumbai - Financial Bid. Rates exclusive of GST for lunch and tea / coffee to be served are to be indicated in the format as given in Annexure IV. This cover will be opened on a subsequent date, after short-listing the bidders based on technical bids. Notes: i) Bidder shall satisfy pre-qualification criteria (Annexure-II) to qualify in the Technical Bid. Bank s decision on prequalification of contractor shall be final 3

5 ii) iii) and Bank is not liable to explain any reason, whtsoever, for rejection of bids on prequalification criteria. The financial bids of only those bidders who are prequalified on the basis of technical bids will be opened in presence of those bidders who wish to be present at the time of opening of bids. The date and time of opening of financial bids shall be intimated to the prequalified bidders. The Bank shall have right to reject any or all bids without assigning any reason therefor. ****** 4

6 Annexure - I (To be submitted on letterhead of the bidder along with Technical Bid) The Deputy General Manager, Administration Department, IDBI Bank Ltd., Head Office, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai Place: Date: Dear Sir, Tender for Officers & Executives Lounge (Corporate Office, Mumbai) Catering Contract 1. I/we undertake to offer my/our services in conformity with Bank s requirements and the terms and conditions set in the Tender document. 2. I/We agree to abide by the terms & conditions of the Tender and that the bids would remain valid for at least 90 days from the last date of submission of the Tender. 3. I/We note that IDBI Bank shall not be bound to accept any or all tenders received by IDBI Bank. 4. I/we declare and confirm that no civil/criminal or any other actions/suits or proceedings have been files/pending against our company/partnership firm/proprietary concern in any of the courts in India and no such cases have been files/pending against any of the owner/partner/directors of the company/ partnership firm/proprietary concern. 5. We agree that we have/would open a fresh account with the specified Branch of IDBI Bank Ltd. for covering all transactions relating to all our operation with IDBI Bank Ltd. throughout the period of contract. Dated. day of (Signature of the authorized person of the bidders).. (Name and address of the bidders).. (Seal of the bidders).. 5

7 Annexure II Pre-qualification criteria i) The bidder should be a sole proprietary concern, partnership firm or company registered with the Registrar of firms/registrar of companies wherever applicable and should be in the catering business during last five years ending July, 2018; (Documentary evidence to be enclosed). ii) The bidder should be based in Mumbai or should have a full fledged office in Mumbai. iii) The bidder should have successfully executed similar catering service contracts to clients like Banks, financial institutions/ govt organisation, PSUs & large Corporates during the last three years ending July 2018 as details below: a. One similar service contract of supply of 650 or above lunches on an average, every day. b. Two similar service contract of supply of 500 or above lunches on an average, every day. c. Three similar service contract of supply of 400 or above lunches on an average, every day. Documentary evidence to be enclosed. Management of Factory / School/ College canteens will not be considered as similar contracts for this purpose. iv) The bidder should have a minimum annual turnover of Rs. 1 crore per annum during last three FYs ending March Balance sheet and Profit & Loss statement indicating the annual turnover for three years; (FY , and ) may be furnished (Unaudited Balance sheet and Profit & Loss statement for may be furnished showing the sales turnover in case Audited Balance sheet and Profit & Loss statement is not completed). v) The bidder should have a clean track record and they should not have any involvement in illegal activities or financial frauds. Tenders must be accompanied with declaration to this effect on letterhead of the bidders. vi) The bidder, whose contract in the past was terminated by the employer due to unsatisfactory performance, will not be eligible for participating in the tendering process. Similarly, a bidder who discontinued the contract before its expiry or failed to commence the service after award of contract will also be 6

8 not eligible for participating in the tendering process. Tenders must be accompanied with declaration to this effect on letterhead of the bidders. N.B: - It may be noted that documentary evidence in respect of first four items would be essential. Tenders not accompanied by documentary evidence in respect of any one or both would not be considered and will be rejected forthwith. ******* 7

9 Annexure III (A) Terms and conditions of the Tender 1. The tenure of the contract will be for 2 years and is extendable for further one year on mutually agreed terms. 2. Tenders received after the prescribed time and date will not be considered and will be rejected forthwith. Decision of the Bank in this regard shall be final, conclusive and binding on the bidders. In the event of the last date for the receipt of bids is declared a public holiday for Bank, the bids will be accepted up to the specified time on the succeeding working day. 3. IDBI Bank reserves the right to amend/modify the tender terms or issue any corrigendum/addendum before bids are opened. The bidder shall be given opportunity to modify his quotation based on the revised terms 4. The bidder shall bear all costs associated with the preparation and submission of its bid and IDBI Bank shall in no case be held responsible or liable for these costs, regardless of the conduct or outcome of the bidding process including cancellation or abandonment of the bidding process. 5. Conditional tenders / incomplete tenders will not be accepted and will be summarily rejected. 6. Bids submitted shall remain valid for a period of 90 days or such extended period as may be agreed mutually from the last day of submission of the Tender. 7. For ranking of financial bids total tendered cost shall be computed on the basis of (a) rate quoted for lunch by the bidder multiplied by approximate number of daily (800) lunch plus (b) rate quoted by the bidder for Tea/ coffee multiplied by approximate number (2800) of tea/ coffee cups consumed daily. The bidder with the lowest total cost so computed (i.e. (a) + (b)) shall qualify as L1. In the unlikely event of a tie between / among the bidders, fresh spot quotations shall be invited from the bidders whose tendered costs are tied and ranking decided. 8. In case the total amount worked out based on the rates quoted by the lowest bidder exceeds the budget allocated for the catering services Bank reserves its right to modify the menu and invite fresh price bids from the prequalified bidders. 9. The bidder shall quote the rates in the format as indicated in the Financial Bid (Annexure IV) exclusive of GST. GST as applicable will be paid extra on actual. 8

10 Any deviation in the quote rate other than as stated in the Financial bid (Annexure IV) shall be rejected summarily. 10. It may be noted that the bidder who gets this contract for OL & DR (on 16 th floor) on the basis of L1 shall not be permitted to bid for the catering contract for Staff Canteen (15 th floor) for which IDBI Bank may issue a separate tender. Similarly existing contractor for staff (15 th Floor) is not eligible to bid for this tender. 11. The written offer of contract issued to the successful bidder/contractor shall be accepted by the bidder in writing within 7 days from the date of issue of the offer letter. Failure to accept the offer within this period will result in forfeiture of the EMD. 12. The successful bidder/contractor shall commence the services within 7 days from the date of acceptance of the Offer. Failure, delay or evasion on the part of the successful bidder/ contractor to commence the services within the period mentioned above will also result in termination of the contract and forfeiture of the EMD. 13. No escalation in rates will be permitted during the first one year of the contract period (of two years). However, should there be an unprecedented and sustained rise in price of food items during the first year, the contractor can put in a request to the IDBI Bank for a reasonable increase in the rate for consideration in the second year. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the contractor. No advance will be paid. 14. Applicable taxes will be deducted at source at the time of settlement of bills unless the bidder produces the certificate to the contrary from the Income Tax authorities. TDS certificate will be issued by IDBI Bank. 15. The bidders must clearly note that:- a. The contractor shall strictly conform to the scope of work and terms & conditions of the Tender ( Annexure III-B); b. EMD of Rs.4,00,000/- (Rupees four lakh only) will be converted into Security Deposit on award of contract/acceptance of the offer and shall not bear any interest. The Security Deposit is refundable if contractor provides satisfactory service for a minimum period of one year. EMD would be refunded only at the time of termination of the contract after deducting any payment due by the Contractor to the Bank in terms of the contract or otherwise. IDBI Bank Ltd. may deduct or retain amount, which may be due 9

11 or become due to the Contractor hereunder or otherwise, any amount owed by the Contractor to IDBI Bank Ltd. The decision of IDBI Bank in this regard shall be final, conclusive and binding. EMD of the unsuccessful bidders would be refunded only after finalization of the tender or within 90 days from the date of opening of Part-I of the tender, whichever is earlier. 16. The successful contractor shall not discontinue the catering services under the contract for a minimum period of one year from the date of awarding of the contract for whatsoever reasons. In the case of failure on the part of bidder to commence the catering service as stipulated in the tender or to provide the Catering Services for a minimum period of one year, or termination of the contract by the bank for unsatisfactory performance during the first year the EMD amount of Rs.4,00,000/- paid/ deposited shall be forfeited. 17. IDBI Bank reserves the right to terminate the contract at any time during the currency of the contract period by giving 15 days prior notice in writing without assigning any reason therefor. The contractor, however, will have to intimate to the Bank by giving three months notice in writing in case he / she decides to stop services. 18. IDBI Bank reserves the right to reject any or all offers without assigning any reason. IDBI Bank may decide not to avail of any services from any bidder as a consequence of this Tender/Advertisement. IDBI Bank also reserves the right to re-issue/recommence the entire bid process without the vendors having the right to object. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the bidders. 19. Failure of the successful Bidder to comply with the requirement of the tender shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD, in which event IDBI Bank may award the Tender to the next best evaluated Bidder or call for new Bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder. 20. On pre-qualification of bidders, a committee of officials of IDBI Bank will be visiting the centralised kitchen/location where the prequalified bidder is preparing food/providing its services to evaluate quality and verify the claims stated in the technical bid document. The bidder who will satisfy the criteria will only be considered for further tendering process and their price bid will be opened. 10

12 21. Bidders shall satisfy pre-qualification criteria (Annexure-II) to qualify in the Technical Bid. 22. Technical Bid (cover-i) shall not contain any financial bid. I/We have read the terms and conditions and are acceptable to me/us. - Signature of the authorized person : - Name of the signatory (in block capital letters) (. ) - Status of the signatory i.e. Proprietor/partner:. - Date : - Address of the bidder : - Telephone no/s : - Bidder's Seal 11

13 Annexure III (contd...) (B) Scope of Work and Specific Conditions for Catering Contract: (Terms and conditions forming part of catering contract) 1) The Contractor (Successful bidder) shall prepare and serve approx. 800 lunches to officers & executives and approx 2800 cups of tea / coffee per working day for officers and staff members on all working days. The numbers mentioned above are indicative and may increase or decrease depending upon the requirement and no claim of rate change will be entertained by the bank for any increase or decrease in number of lunch. Payments to the Contractor will be made fortnightly on the basis of number of lunches availed by officers on each day. 2) The lunch will be served to the officers and executives daily on all Banks working days. The contractor will be liable for penalty for its inability to serve lunch on any working day unless the reasons are beyond his control. The amount of penalty would be decided by IDBI Bank on each occasion and will be final, conclusive and binding. 3) Besides lunch to officers and executives, the contractor shall also serve tea/coffee to all officers /executives and other staff sitting on all floors of the IDBI Tower. Bidders shall, therefore, bid for serving tea / coffee and lunch as per the format for Financial bid (Annexure-IV). 4) In addition to lunch, tea/coffee, semi special and special lunch, IDBI Bank may ask for event-based services from the contractor for meeting requirement of snacks / special lunch / tea/coffee etc., for various official meetings at corporate offices and other offices in Mumbai. The Contractor is expected to equip himself with resources and manpower to cater to such additional requirements. 5) Menu for the week will be fixed by Canteen Committee/ AGM (Catering) and will be changed every month. Canteen Committee may advise the contractor from time to time to improve upon the catering services. 6) The quality of articles of food & beverage and provisions shall be of good standard and should be purchased from approved vendors. Masalas and other spices shall be branded and should have FPO registration. IDBI Bank s authorized representatives will have authority to inspect such articles of food and provisions and will have full powers to order discontinuance of use of such articles of food 12

14 and provision, which are found to be of unsatisfactory standard and on grounds of hygiene. 7) IDBI Bank will provide the contractor kitchen equipment, fans, refrigerator, water cooler, crockery, cutlery, vessels/utensils, water, electricity, furniture and fuel. No charges will be levied by IDBI Bank for these items. The contractor shall ensure minimum breakage / pilferage of the articles. 8) The contractor shall keep the usage of water and electricity to a reasonable level. 9) The Contractor shall be responsible for taking good care of all equipment, utensils, etc. He shall bring to the notice of Bank, the repairs and maintenance work that are required to be undertaken from time to time. If any repairs of the equipment are to be made on account of mishandling/negligence of the workmen, except normal wear and tear, the said items shall be repaired by the Contractor at his cost. 10) All the bidders are requested to visit the site and understand the scope of work before submission of tender application. A Pre-Bid meeting has been scheduled on September 28, 2018 at AM at IDBI Tower, to enable the bidders to understand the scope of work and services to be provided. 11) The bidder should deploy sufficient manpower to cater to Bank s requirement. 12) The Contractor shall maintain inventory of the items given to him and give inventory statement by 5 th of every month indicating any breakage/loss of the items provided. Breakage should be kept to reasonable level. If breakage takes place due to regular usage, the Contractor will pay 25% of the cost in respect of such breakage. Cost of any items missing and breakage due to negligence / mishandling will be recovered from the Contractor fully. 13) The Contractor shall be responsible for maintaining the entire dining area on the 16 h floor (kitchen, stores, dining hall(s) service area, toilets, utensils, etc.) spotlessly clean at all times. The crockery, cutlery, furniture and utensils used in the preparation and serving of food shall always be in clean and hygienic condition. The kitchen shall remain open at all times for inspection to the duly authorized representatives of the Bank. 14) Utensils, plates, spoons etc. to be cleaned properly. Canteen staff in lounge should wear hand gloves and caps covering hair and proper uniform. Water / Food serving staff should not be deployed for cleaning activities and vice-versa. 13

15 15) It will be the responsibility of the Contractor to store the material purchased by him in a neat, tidy and hygienic manner in the space provided by the Bank. The security of such material will be the sole responsibility of the Contractor. 16) The authorized representatives of the Bank shall check the quality and quantity of the items supplied and served. Complaints received from the staff on quality of food (including stale food) will be viewed seriously and penalty will be levied in such cases. The penalty could be the cost of entire food items prepared on the date of complaint. 17) Vegetarian and non-vegetarian cooking shall be done separately. 18) The Contractor on daily basis shall do the disposal of leftover foods and other garbage on daily basis at regular intervals to the satisfaction of IDBI Bank. 19) Necessary guidelines issued by Government/statutory bodies with regards to use of plastic have to be adhered to by the successful contractor. 20) The Contractor shall employ adequate staff to ensure consistent quality of service. Such staff shall include Chef, Assistant Chefs, Kitchen Helpers, Waiters, Dining Hall helpers, cleaning staff, etc. Contractor should ensure deployment of healthy personnel for catering services. Any person found with any communicable disease shall not be allowed to engaged for providing catering services in the bank. 21) The food served shall be periodically sent to Govt. approved Laboratories for quality check. The contractor shall take suitable corrective steps based on the observations indicated in the test reports. 22) Applicable taxes will be deducted at source at the time of settlement of bills unless the Contractor produces the certificate to the contrary from the Income Tax authorities. TDS certificate will be issued. 23) Payments to the Contractor will be made fortnightly on the basis of number of lunches availed by officers on each day. IDBI Bank reserves the right to terminate the contract at any time during the currency of the contract period by giving 15 days prior notice in writing without assigning any reason therefor. The contractor, however, shall have to intimate to the Bank by giving three months prior notice in writing in case he decides to stop services. Payment shall be made within 15 days from the date of submission of bills along with the copies of relevant documents. 14

16 24) It will be the sole responsibility of the contractor to clean the floor, toilets and the utensils of the 16 th floor and keep the entire floor neat and clean and in hygienic condition every day. 25) The contractor should have license/permit/approval, etc. from the concerned statutory authority or any other authority concerned for carrying out this type of work. Further, the Contractor shall obtain all the requisite licenses including under Prevention of Food Adulteration Act, 1954/2006 and Contract Labour (Regulation & Abolition) Act, 1970 and rules frames hereunder and under other applicable laws issued by the concerned Labour Department for running the establishment. IDBI Bank shall not be responsible in any way for any breach by the Contractor of the rules and regulations governing the running of such establishments. 26) The contractor shall obtain fire safety license of the kitchen area from the statutory authorities. 27) The Contractor shall maintain the Registrers/Challan copies as under: (I) Under Contract Labour (Regulation and Abolition) Act, 1970 (II) a) Attendance Register b) Wage Register c) Over-time Register d) Advance Register e) Register of Deduction for Damage & Loss f) Register of Fine g) Accident Register Under PF/ESIC/MLWF Act h) Photo copies of PF/ESIC Monthly Challans (from the beginning of the contract) i) MLWF Challans (from the beginning of the contract) j) Agreement copy with the Bank (III)Under Minimum Wages Act, 1948 Minimum wages to all employees of the agency/ contractor as prescribed by applicable laws. 24) The Contractor shall indemnify and keep indemnified, defend and hold good IDBI Bank, its officers, directors, employees and agents against loss, damages or 15

17 claims arising out of any violations of applicable laws, regulations, guidelines during the contract period and for the breach committed by the contractor or their services personnel on account of misconduct, omission and negligence by the contractor or his service personnel. 25) The successful bidder/contractor will be required to enter into an Agreement/Contract as per the format given by the Bank on a stamp paper of requisite amount within 7 days from the date of acceptance of the offer or any other date as decided by the Bank. The failure, delay or evasion on the part of the successful bidder to execute the Agreement/Contract within the stipulated period mentioned above will result in forfeiture of the EMD. 26) The Contractor shall maintain and provide all necessary documentation, registers and records in connection with the performance of catering services and other related documents including for complying with any statutory requirements and provisions of applicable laws. 27) The Contractor shall take all precautionary measures to ensure the safety of the workmen employed by it and IDBI Bank will not be responsible in case of any eventuality. 28) In the case of any labour problems related to the workmen staff of the Contractor deployed in IDBI Tower, the same shall be settled at the Contractor s end only. The Contractor shall indemnify IDBI Bank suitably. It shall be the duty of the Contractor to clearly inform his own personnel / staff that they shall have no claim whatsoever against IDBI Bank and they shall not raise any industrial dispute, either directly and / or indirectly, with or against IDBI bank, in respect of any of their service conditions or otherwise. 29) The Contractor shall register with Registrar of the concerned Central/ State Body and shall abide by State Labour/Government of India (Ministry of Labour) rules and regulations and all other Statutory Acts/Regulations and rules relevant to this contract including Works Contract Act, Minimum Wages Act, Provident Fund Act, ESI etc. and shall indemnify the principal employer (IDBI Bank Limited) against and damages arising out of the default on the part of Contractor due to negligence or non-compliance of any of the aforesaid rules, regulations, etc., laid down by the Government, Statutory authorities Regulations and other Government bodies, if any, from time to time. 16

18 30) The Contractor shall appoint adequate staff and a Manager as overall in-charge of catering services. The Contractor shall ensure that the workmen staff in catering are suitably trained, well mannered and wear appropriate uniforms while serving in the canteen. The Contractor shall provide the uniform along with hand gloves for serving, at their cost. 31) The Contractor shall arrange to issue Identity Cards to all his staff, through DGM (Security) of IDBI Bank., which has to be produced for inspection as and when required by IDBI Bank. 32) The Contractor shall ensure: a. That all instructions, guidelines and specifications issued to the Contractor by IDBI Bank are clearly and effectively communicated by the Contractor to its employees and personnel; b. That all instructions, guidelines and specifications are strictly adhered to by the employees and personnel of the Contractor so that reputation of IDBI Bank is not damaged. c. That no action taken by the Contractor and / or its employees and /or personnel shall violate laws and regulations. 33) The Contractor shall ensure that there is regular rotation of the employees / personnel engaged by him for the purposes of this Contract so that no employee shall be engaged under this Contract on any work related to IDBI Bank for a period of more than six months. 34) The Contractor shall not employ the services of any sub-contractor directly or indirectly for the purposes of catering services pursuant to this Contract. 35) Any dispute between the Contractor and IDBI Bank, which cannot be settled by negotiation, may be resolved exclusively by arbitration and such dispute may be submitted by either party to arbitration within 30 days of the failure of negotiations. Arbitration shall be held in Mumbai, India and conducted in accordance with the provision of Arbitration and Conciliation Act 1996 or any statutory modification or re-enactment thereof. The arbitration proceedings shall be conducted in the English language. Subject to the above, the courts of law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Contract. The arbitration award shall be final and binding. The Contractor shall not be entitled to suspend the provision of the catering services, pending resolution of any disputes and shall continue to render the catering services in 17

19 accordance with the provisions of the contract notwithstanding the existence of any dispute between the Contractor and the Bank or the subsistence of any arbitration or other proceedings. 36) The contract shall be governed by and construed in accordance with the laws of India and the Courts in Mumbai shall have the exclusive jurisdiction to try any suit, proceedings in connection therewith / in that behalf. 37) The successful contractor must have/has to open a fresh account with the specified Branch of IDBI Bank Ltd. for covering all transactions relating to all our operation with IDBI Bank Ltd. throughout the period of contract. 38) The successful contractor has to provide special and Semi Special Lunch as per the rates mentioned in Annexure-IV and menu given in Annexure-V. I/We have read the terms and conditions and are acceptable to me/us. - Signature of the authorized person:.. - Name of the signatory ( ) (in block capital letters) : - Status of the signatory i.e. proprietor/partner : - Date : - Address of the bidder : - Telephone no/s :.. - Bidders s Seal 18

20 ANNEXURE- IV Tender for providing catering services for Officers & Executives Lounge at Bank s Corporate Office, Mumbai Format for Financial Bid The bidders should quote rates exclusive of GST as under : Sr. no. Description Rate Quantity Amount (Rs.) A Lunch as per menu given Rs. Per head 800 B Tea / Rs. Per cup 2800 Total (A+B) for arriving at One quote may be given for tea / coffee (combined) taking average GST as applicable will be paid extra on actual Notes :- a) Lunch for approx 800 Officers shall have to be provided. The numbers mentioned above are indicative and may increase or decrease depending upon the requirement and no claim of rate change will be entertained by the bank for any increase or decrease in number of lunch. Payments to the Contractor will be made fortnightly on the basis of number of lunches availed by officers on each day. b) Serving Tea / Coffee for Officers and Staff twice a day (approx cups/ per day) on all working days. Payment shall be made on the basis of per cup of tea/coffee quoted by the contractor and the cups actually consumed based on the number of staff present. c) For ranking of bidders total cost computed on the basis of (a) rate quoted for lunch by the bidder multiplied by approximate number of daily (800) lunch plus (b) rate quoted by the bidder for Tea/ coffee multiplied by approximate number (2800) of tea/ coffee cups consumed daily will be considered. The bidder with the lowest total cost so computed (i.e. (a) + (b)) shall qualify as L1. In the unlikely event of a tie between / among the bidders, fresh spot quotations shall be invited from the bidders whose tendered costs are tied and ranking decided. 19

21 d) The contractor is expected to quote his rates for lunch as well as tea/coffee. Bids received for only one item will be rejected. e) The numbers mentioned above are indicative and may vary. f) The successful contractor has to provide special and Semi Special Lunch as per menu given in Annexure-V and the rates mentioned below. Semi special and special lunch will not be considered for evaluation of lowest bidder. Semi Special Lunch as per menu given Rs.150 Per head Special Lunch as per menu given Rs.360 Per head 20

22 Annexure - V L U N C H (Bank working days) Approximately 800 daily V E G E T A R I A N N O N V E G E T A R I A N S. N. Item 1 Rice (dobar Basmati) 2 Dry Bhaji 3 Vegetable Bhaji (Gravy) 4 Dal 5 Puris / Parathas / Chapatis 6 Veg Soup 7 Papad, pickle, salad, Curd 8 Sweet / Fruit * Desert 40 gms ** Veg soup (100 ml) S. N. Item 1 Mutton/Fish/Chicken/Egg 2 Rice (dobar Basmati) 3 Vegetable Bhaji (Gravy) 4 Dal 5 Puris / Parathas / Chapatis 6 Veg Soup 7 Papad, pickle, salad, Curd 8 Sweet / Fruit * Desert 40 gms ** Veg soup (100 ml) Indian Muglai dish/chinese/continental/regional food may be served once in a week Non Veg. menu pattern will be as under- Mutton to be served once in a week Chicken to be served two times in a week Fish to be served two times in a week Egg to be served once in a week Fruit Lunch: In case any officer desired to have fruit lunch, same (freshly cut seasonal fruits) accompanied by soup, papad and sweet dish will be served to him/her. 21

23 Fasting Lunch: Fasting lunch on fast day will be served to him/her. Apart from menu indicated above, adequate quantity of tooth pick and shouf has to be kept on centre table and paper napkin will be supplied to each diner. Sweet/ice-cream which is outsourced should be from well-known brand approved by the Bank s Catering Dept. C A R E (i) For Bread preparations: Bread of Wibs brand and Butter of standard brands like Amul & Britannia to be used. (ii) For preparation of Lunch: - Refined oil like Sundrop, Godrej, Dhara brands to be used. (iii) For preparation of sweets: - Ghee like Dalda, Amul, Gowardhan brands to be used. (iv) The numbers of lunches & tea / coffee in quoted above are indicative and may vary. SEMI SPECIAL LUNCH (Bank working days) As and when required Menu S. N. Item 1 Starter (1 item) 2 Veg Soup 3 Mutton/Fish/Chicken 4 Rice (Basmati)/Pulav 5 Vegetable Bhaji (Gravy) (2 items) 6 Dal 7 Puris / Parathas / Chapatis 8 Papad, pickle, salad, Curd 9 Sweet and fruits 22

24 SPECIAL LUNCH (Bank working days) As and when required Menu S. N. Item 1 Starter (2 items) 2 Veg Soup 3 Mutton/Fish/Chicken (2 items) 4 Rice (Basmati)/Pulav 5 Vegetable Bhaji (Gravy) (2 items) 6 Dal 7 Puris / Parathas / Chapatis 8 Papad, pickle, salad, Curd 9 Sweet (2 nos.) and fruits ****** 23