RENTAL CONDITIONS BEST TIME RV

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Sabrina Dickerson
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All vehicles include a standard kit: water hose, sewer hose, operator's manual, campground guide, accident kit, road atlas, flash-light & batteries, first aid kit, screwdriver (upon request), fire

1 RENTAL CONDITIONS BEST TIME RV All rates and conditions are subject to change as required and without prior notification. Camper rental includes Included in the rates are VAT, sales tax, Collision Damage Waiver (CDW), Personal Liability Insurance (PLI) and VIP. All vehicles include a standard kit: water hose, sewer hose, operator's manual, campground guide, accident kit, road atlas, flash-light & batteries, first aid kit, screwdriver (upon request), fire extinguisher, 15/30 AMP adaptor, BBQ lighter, vehicle levelers and water regulator. Camper rental excludes All optional extras, such as mileage charges, taxes, optional extras and one-way rental fees. Preparation Fee The Preparation Fee is a mandatory one-time charge per booking. The preparation fee covers: standard kit, first supply of toilet chemicals, first roll of toilet paper, vehicle cleaning and drop off transfers. Minimum rental period The minimum rental agreement is 7 nights. Deposit/Credit Card A credit card deposit in lead drivers name is required at time of pick up. The deposit is US$ 1,000 and only possible by credit card and this is strictly enforced. The deposit will be charged from the creditcard, not reserved. Accepted credit cards are: MasterCard, Discovercard, Visa, American Express as well as Traveler Checks in US-dollars. Cash or debit cards are not accepted. The supplier cannot be held responsible for any currency variations when returning the deposit. Additional deposits may be required for special events. Cancellations Up to 42 days prior to rental date 10% of total rental price 41 to 29 days prior to rental date 30% of total rental price days prior to pick-up date 50% of total rental price 14-1 day before pick-up 75% of total rental price Departure day or no-shows 100% of total rental price For one-way rental cancellations the full one-way drop off charge plus taxes will be added to the regular cancellation charges. Please keep in mind these cancellation prices are calculated per vehicle, even in case of a group booking. No shows Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental cost. Driver requirements A national automobile driver s license is required. We recommend customers to carry a translation of the national driver s license or an international driver s license, but under any circumstances,

2 customer must provide a valid national driver s license at pick-up. Minimum age is 21 years for all motorhomes. Additional drivers can be added locally to the rental agreement, free of charge. One ways This service is on request because of availability and possible extra charges. Changes Reservation changes are subject to availability. The rate will be re-calculated using the most current flex rate. Compared to the booking rate; the higher rate will apply. Any modification of reservations is subject to a US$ 25 handling fee. Out of hours service This service is not available. Transfers Transfers are not included in your prepaid rental charges. Return transfers are your responsibility. Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM. Opening hours Office hours of all Best Time RV Rental Locations in the USA: 9:00 AM 5:00 PM / Mondays through Fridays 9:00 AM PM / Saturdays U.S. Holidays (Rental depots are closed or offer limited opening hours): May 27, 2019 / July 4, 2019 / September 2, 2019 / November 28, 2019 / December 24, 2019 (open 9:00 AM 12:00 PM) / December 25, 2019 / December 31, 2019 (open 9:00 AM 12:00 PM) / January 1, 2020 Picking up the vehicle Overseas customers must stay in an accommodation overnight before picking-up their rental unit. Vehicle Pick-up hours are: Monday - Friday 1:00 PM 3:00 PM Saturday 10:00 AM AM Customers must arrive at rental location at their own expense. The customers have to call our rental location three to five working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up or the transfer (if included) with the customers. This way we can avoid long waiting periods for the customers. Moreover we can make sure that the customers, who have booked a transfer, are provided with all information needed. Reserved rental vehicles will not be provided for pick-up before 1:00 PM Monday - Friday or before 10:00 AM Saturday. Dropping off the vehicle Vehicle drop-off hours are from 9:00 AM to 11:00 AM. Airport Transfer is only provided if drop-off time is on or before 10:00 AM: Airport transfer is included in the Preparation Fee and provided to all renters who drop-off their rental vehicles on or before 10:00 AM at no extra cost. Shuttles leave (around 11:00 AM) from our rental location to the Las Vegas (LAS), Los Angeles (LAX), San Francisco (SFO), or Vancouver (YVR) airport only. Please do

3 not book return flights with departures before 2:00 PM, if the customers want to take advantage of the free drop-off transfer to the airport. No airport transfer is provided if drop-off time is after 10:00 AM. Drop-offs after 10:00 AM may finish later than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10:00 AM, no airport transfers are guaranteed anymore. Late vehicle drop-off (drop-off after 11:00 AM) surcharges are US$ 30 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals. Early Pick Up Early pick-ups are provided at an extra cost for pick-ups between July 1 Sep 30 and a different/lower rate for pick-ups April 1 Jun 30 and Oct 1 Mar 31. These early pick-ups include transfers from designated hotels to rental location. Customers should provide their mobile phone number and/or address so the rental location can contact them in case any additional information regarding the transfer has to be communicated. The rental location will arrange a suitable time for the pick-up or the transfer (if included) with the customers. With this option, the pick-up times are Mon-Sat 9:00 AM 11:00 AM. Customers must be ready for their transfer pick-up at 7:30 AM at one of the designated transfer hotels at specified customer waiting areas (exceptions are listed separately with the transfer hotel information). The number of people as well as the booked transfer hotel must be provided to WorldWide Campers no later than one week before pickup date. No last minute transfers can be organized. Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions. Customers who fly into YVR and will do a pick up in YVR (Point Roberts, WA) will need to cross the border from Canada into the USA and will need to have the appropriate travel documents available for immigration. Border crossing can take up to 30 minutes. Customer Information and pre check-in Customers can check-in online: Vehicle size Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates. GPS Best Time RV offers GPS units at the rental locations. Please pre-order these with the reservation to guarantee availability at point of pick-up. Neither WorldWide Campers or Best Time RV are responsible for any GPS map accuracies, errors or updates. Storage Storing items on vehicle roof is not permitted. Free storage of luggage is available at location at owner s risk. Convenience kit PER VEHICLE Standard Kit (included in booking): Water hose - sewer hose - operator s manual - campground guide

4 - accident kit - road atlas - screwdriver - fire extinguisher - 15/30 AMP adaptor - BBQ lighter - flashlight and batteries - first aid kit - vehicle levelers - water regulator - KOA card available if requested by customer at pick-up Convenience kit (additional option, not included): Set of Pots - frying pan - BBQ grill - mixing bowl coffee/tea maker (percolator) - carving knife colander toaster - cutting board paper towel roll - serving spoons - scotch bright - can/bottle opener - dust pan & brush - broom - dish cloth - waste basket/bucket - clothes hangers - 2 tea/kitchen towels salad tongs - cork screw baking sheet PER PERSON: Personal Kit: Blanket or comforter duvet cover - pillow & pillow case - set of sheets - face cloth - hand towel - bath towel - dinner plate - bread plate - cereal bowl - cup - glass - knife/fork/spoon/tea spoon/steak knife Note: All tableware (plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent. Convenience Kits are charged per person. Baby and child seats Due to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats. All coaches are equipped with minimum one anchor for three-point child or baby car seat attachment. Dinette table may require lowering to install baby and child seats. The dinette table will only lower to seat level. Due to this, other passengers will not be able to travel in the dinette area if the dinette has been lowered. No Pets Allowed If this policy is not followed, the renter will be responsible for a penalty up to US$ 1,000. Mechanical problems/repairs Necessary repairs are refunded without previous authorization up to US$ 50. The customer must provide receipts. If customers pay repairs exceeding US$ 50 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage). No refunds will be made for breakdowns in Death Valley (between June 15 and September 15). Malfunctions of radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle. Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof. Maintenance and cleaning responsibility Customers are responsible to check all fluid levels at each refueling. Refills of all fluids except gasoline and propane will be reimbursed by Best Time RV at check-in upon presentation of receipts. Gasoline and propane costs are not included in the rental price and must be full at pick-up and dropoff. Vehicles must be returned clean inside. Waste tanks must be emptied prior to return, otherwise additional charges may occur.

5 Accident In case of an accident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures. Towing Towing is not permitted. Parking/traffic violations/toll roads Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to US$ 50. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Customers will have the option of buying prepaid toll packages at pick-up. Travel Restrictions Mexico Death Valley from June 15 to September 15 Logging roads, non-public roads and off-road driving Manhattan Northern Travel Supplement All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon between May 1 through September 30 are permitted and must be confirmed in advance. A US$ 450 prepaid non-refundable supplement is required. Winterization It is the renter s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. If the customer fails to winterize the vehicle, they will be charged a fee regardless of outside temperatures. In addition, the security deposit will be delayed until Best Time RV is able to check the vehicle, thaw it out and pressurize the system. The renter will be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc. Insurance Public Liability Insurance (included in daily rental rates) Best Time RV maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for US$ 5,000,000 million and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

6 SLI Supplemental Liability Insurance (available for purchase at pick-up) Best Time RV offers each renter optional supplemental liability insurance coverage on their rental vehicle at an additional charge. This provides additional protection for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other authorized driver listed in the rental contract). This optional coverage, when selected, increases statutory liability limits to either US$ 300,000 CSL (Combined Single Limit) or US$ 1,000,000 CSL for the renter. This supplemental liability coverage can be purchased at time of vehicle pick-up at the rental counter. All coverage and waivers are subject to the express terms of the rental contract and the coverage terms outlines in the coverage brochure. Customer Responsibility with Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP) (included in daily rental rates) In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. Customer is responsible for all loss or damage. For Renter s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to US$ 1,000 per occurrence. CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of customer. Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows: Incurred expenses of US$ 30 per person per day for lodging and US$ 30 per group per day for other transportation is provided. A limit of US$ 3,000 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses. Not considered to be a mechanical breakdown are: radio, TV, DVD player, air conditioning, fridge, generator, microwave, appliances, automatic step, cruise control, slide-out or awning malfunctions. CDW and VIP coverage is void if customer fails to file an accident/damage police report or if vehicle is used in violation of the terms of the rental contract.

RENTAL CONDITIONS BEST TIME RV

RENTAL CONDITIONS BEST TIME RV Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. Camper rental includes: Included in the rates are VAT, sales tax,