Rental conditions. Included services in the daily rental fees

Transcription

1 Rental conditions Services included in the base charge Reservation processing and customer service Exterior cleaning Basic interior cleaning (maximum time 2 hours) Technical check-up V.i.p airport transfers; pickup transfer is alvays included from the default airport (specified in the rental station information page) to the rental station. Airport transfer has to be booked separately with complete arrival details (flight number and estimated arrival time) Familiarization to the motorhome (service language is english) by standardized video format & personal introduction Delivery and collection 7 days a week between 8:00 18:00 by appointment. Holiday guides and informative brochures about the holiday destination can be collected at the pickup station. 24/7 hotline roadside assistance phone Included services in the daily rental fees Modern rental vehicle Taxes Unlimited kilometers Compulsory third party insurance against loss or damage Collision insurance with tc basic deductible per accident or damage Cooking ware and tableware Electricity cable for camping sites and water hose / water can for fresh water refill Each vehicle is supplied with instruction booklets Navigation Winter tires Services not included in the price Petroleum (diesel) is not included in the price. Diesel tank is full at the pickup and it has to be returned full. Clients can choose to purchase a refueling service if they wish to return a vehicle with unfilled diesel tank. Gas is not included in the price. Both bottles are full upon pickup and we charge for each used bottle. No charges if returned full. Gas bottles can be purchased in advance. Duvets and pillows are not part of standard accessories but can be rented separately. Parking at our depot - additional charges may apply. Subject to availability.

2 Other information Fuel purchase option A refueling service will be applied to a rental if a vehicle is returned with less than a full tank of diesel. Clients may also choose the fuel purchase option at pickup. Fuel purchase option is available at the time of rental and allows a client the convenience of not having to refuel the vehicle prior to returning. Cleaning surcharge The vehicle must be returned with an empty waste water tank and an empty lavatory cassette. Also, vehicle has to be moderately clean inside. Failure to comply will entail a cleaning surcharge. Smoking surcharge Smoking is prohibited in the camper, a smokig penalty will apply if this rule is broken. Pet cleaning surcharge Animals are not allowed in the motorhomes without prior notice. Pet cleaning surcharge will be applied after rental, if the pet cleaning fee has not been booked in advance. Drop off overdue fee If a client does not comply with the agreed returning time, The Rental Company reserves the right to charge drop off overdue fee for each hour that a client is late. The client has to give a minimum 24-hour notice of being late or the surcharge will be issued. However, it is essential to confirm any changes in the scheduled service times with The Rental Company. In addition to above mentioned fee, The Rental Company may charge monetary losses from the client, if the client returns the vehicle later than scheduled and if this delays the next rental. Office and admin fees The Rental Company will automatically charge a clients credit card for all parking fines which clients have received during their holiday with office fee/admin fee. The office and admin fees are location specific, and are presented for the clients at the rental station. Traveling outside the vehicle collection country Client is obligated to ask for approval from rental station when traveling outside the country where the rental station is located. Outside the rental agreement opening country occured accidents may incur a higher deductible claim from the client. Rental stations hold the right to limit the lowest deductible to tc plus in case of the motorhome is taken abroad. If customer is planning to visit several countries is important to contact the rental station in advance and double check the requirement for a green card (additional insurance document). The Rental Company s rental station obtains the green card

3 document, if a client wishes to enter agreed countries but additional insurance document is required. Traveling within the nordic countries does not require any special attention concerning approval nor green card when a rental vehicle has been collected from one of these countries. Traveling in Russia, Belarus and Ukraine Traveling to russia, belarus or ukraine is not allowed. Traveling to eastern europan countries is allowed for rental vehicles taken from tallinn and riga offices and with a special permission from other rental stations. Special insurance requirements may apply to traveling in eastern european countries. Authorized driver A valid driver s license is required for all drivers. The driver must have held a driver s license for the mimimum requirement specified for each location. In addition, the mimium age requirements must be met in order to enter an agreement between the client and the lessor. The driver must present an acceptable credit card (debit cards not accepted). All additional drivers must be marked on the rental agreement (additional fee will apply). Renter and each additional authorized driver must be present to sign the rental agreement. Breakdown The customer is responsible for checking engine oil, fluids and coolant levels at each refueling as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pickup. Clients may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event of the vehicle being in breakdown repair for 24 hours or more, through no fault of the customer, our responsibility to customer is limited to a refund of daily rate or portion thereof. Client is required to take their rental vehicle to the closest repair location stated by roadside assistance. A daily refund will be issued only for the days that a vehicle is broken down due to no fault of a client. No refund will be issued if a client violates the rental agreement. Moreover, The Rental Company will not issue refunds for the whole rental period. Diesel reimbursements will be granted only on severe cases. Roadside assistance Free 24 hour telephone assistance - we provide customer service to clients 24 hours a day during their holiday. Roadside help Key replacement (additional fee) - lost keys? No worries, we will send replacement keys or a locksmith. Flat tire - rental motorhomes are not commonly equipped with a Spare tire, but with a 12v compressor kit. Flat tire can be inflated with the compressor and drive the vehicle to a closest repair garage. If a puncture is severe then vehicle will be towed to the nearest garage. This is free of charge if the client has purchased windshield / tire protection package.

4 Towing - if the vehicle is inoperable (unrelated to an accident or fault of driver s behavior) towing charges will be covered at no additional charge. Jump start (additional fee) - a battery boost will be provided in an attempt to start the vehicle. Fuel delivery (additional fee) - a limited supply of fuel will be delivered to the vehicle to enable you to reach the nearest open service station. Up to 15 litres. Vehicle replacement (additional fees may apply) - in case of severe technical malfunction of the vehicle, through no fault of the customer, The Rental Company will replace the vehicle for the clients with the best possible available alternative vehicle. Vehicle replacement service is subject to availability at all times, and the need for the replacement is assessed and decided by The Rental Company s roadside assistance. Traveling with children in a motorhome A child whose height is less than 135 cm has to be in a certified safety device when traveling. However, children under 3 years have to be always traveling in a baby seat, meaning that if a baby seat cannot be installed in to the vehicle children under 3 years cannot travel in the vehicle. Child seat is a legal requirement in most of the The Rental Company s destinations, for verification please check local requirements for destination countries. Winter conditions To avoid frost damages to the motorhome the client will be responsible to make sure that the rental vehicle is heated properly at all times. Especially water system is sensitive to damages during extreme cold temperatures. Additional information on driving in winter conditions is given at the pickup. Winter tires are always included in rental rates. Rental stations will equip the motorhomes with the correct tire set according to the local legislation requirements. Please note that road side help is available in The Rental Company s destination countries only. Pickup and drop-off procedure Airport transfers If a client requests an airport transfer for pickup, we will pick them up from the airport and drive them to our rental station. We do not handover rental vehicles at the airport. Clients always have to return their rental vehicle to our rental station. If they have booked an airport transfer for drop-off we will drive them to the airport after their rental vehicle has been cleared. Airport transfers are confirmed minutes after arrival time and drop-off time is confirmed minimum 3 hours before departure time. Airport transfer has to be requested separately with complete arrival details: arrival flight number and the estimated arrival time of the flight.

5 Hotel and city transfers If a client orders a hotel transfer for pickup, The Rental Company will provide a transfer from the hotel to the rental station, where pickup procedures will be performed by the staff. Similarly, if they book a hotel transfer for drop-off they have to bring the vehicle back to our rental station first. After their rental vehicle has been cleared they will receive a transfer to the hotel. Vehicle check-up The Rental Company s motorhomes are inspected regularly, and numerous times between the rentals by trained mechanics and The Rental Company s staff. Technical condition together with thorough damage check on the motorhomes is performed throug standardized process after each rental. Detailed damage examples and price lists are available at pickup. The price list has been compiled on a maximum price per damage basis. In addition, we provide guidance for clients on how to check a motorhome at pickup to assure the clients on the condition of the motorhome. The condition of the motorhome is presented for each client during pickup and the client is allowed to inspect the motorhome as thoroughly as required. For clients who for any reason feel insecure about the condition of the motorhome, are encouraged by The Rental Company to take pictures of the motorhome on the rental station yard to reassure on the condition of the motorhome. Please note that the last minute updates (up to 72 hours) are made directly to rental station. One-way rentals A unique way to explore two or more countries on one holiday One-way rentals enable picking up the motorhome in one of our rental stations and returning the vehicle to another rental station or selected one-way destination. One-way rental is a magnificient opportunity to explore even the remotest corners and sights. Oneway rentals always include two gas bottles. Drop-off only destinations Some destinations are available only as drop-off only destinations. The Rental Company does not have offices in drop-off only locations. If you have sold one-way trip to these locations, our staff member will meet your client at the airport at these locations to collect the rental vehicle. Post rental check-up Clients who wish to book one-way rentals to any of the listed one-way locations are required to sign one deductible for The Rental Company s station and agree for a post rental check-up. During post rental check-up the motorhome condition is inspected after

6 the clients have returned the motorhome to the agreed drop off location and have already departed. After the post rental check-up, The Rental Company s rental station will refund the deductible if there are no new damages on the vehicle. ONE-WAY DROP-OFF ONLY LOCATIONS: SWEDEN Göteborg (Gothenburg Airport) FINLAND Tampere (Tampere, Pirkkala Airport) Ivalo (Ivalo Hotel) ESTONIA Tarto (Tarto Airport) NORWAY Bergen (Bergen Airport) Stavanger (Stavanger Airport) Insurance coverage The insurance coverage is divided into two different parts: compulsory third party insurance. The compulsory insurance covers all the damages or accidents to the third party cause by the driver. The second one is the collision insurance, which covers damages to rental vehicle caused by an accident. Collision insurance covers damages to the vehicle due to an accident, fire or theft. The insurance is not valid if the vehicle is being used under the influence of alcohol or illegal drugs, or if damage is caused due to reckless behavior. The collision insurance does not cover any interior damages that are not caused by a traffic accident. Clients will be given details of the current defects on the damage form. Client is responsible to discover the damages prior of signing the document. Client is liable for all new damages found on the vehicle upon the end of client s rental period. All new damages, which were not marked on the agreement upon pickup, will be charged from client. This notice is given for clients protection. All rentals include Collission insurance with tc basic deductible. In a case of an accident caused to the rental vehicle, the client needs to pay maximum the deductible per damage, per accident, per lost items or per punitive sanctions (please see the returning policy). The collision insurance covers the part of the monetary loss, which exceeds deductible value per

7 damage. Insurance deductible does not cover interior damages which are not caused by traffic accident. The minimum reduction period for lowering deductible is 7 rental days or equivalent monetary payment (10 days in tctotal). All additional drivers need to be named for the insurance for it to be valid. If a non-designated driver drives the rental vehicle tcbasic insurance terms and conditions apply with corresponding deductible value per damage. All other rental and insurance conditions remain the same. Vehicle insurances are valid only The Rental Company s station countries, vehicles cannot be taken abroad without a special agreement with The Rental Company. Disputes If a tour operator / travel agent makes an error in its advertising materials or vouchers it takes full monetary liability for the mistake. If the mistake has been in material by The Rental Company, it accepts the monetary loss and grants any services that have been promised to a client. All disputes are settled according to finnish laws. All post-rental damage charges will be executed after the rental, when the damges have been stated on the damage form, except on specific one-way rentals. The Rental Company reserves the right not to make any refunds if a client does not make his or her claim during the holiday. place of jurisdiction of all contracts involving The Rental Company is Helsinki, Finland. GENERAL RENTAL TERMS AND CONDITIONS 1. ENTERING THE CAR RENTAL AGREEMENT Regardless of the manner of ordering the car, the rental agreement is always entered into between the car rental company ( the Rental Company ) and the person signing the rental agreement or the legal person (hereinafter jointly the Renter ) which the person signing the rental agreement represents in the rental event. The Rental Company is the local The Rental Company s unit operated by the legal entity that is named on the rental agreement. The Renter shall have a valid driving licence, sufficient driving skill for the circumstances, needed driving experience defined by the Rental Company and the minimum age of the driver required by the Rental Company. To qualify to rent the vehicle, the Renter must present at the time of rental a valid major credit card. The rental company may place a deposit (credit card authorization) amount up to the TC Basic deductible level. A deposit with prepaid Credit Card or cash is not possible.

8 2. HANDING OVER THE CAR FOR THE USE OF THE RENTER The Rental Company shall hand over the car to the Renter in working order and in compliance with the applicable laws at the agreed place and time. In some situations, the reserved vehicle might need to be changed to a different camper category or model. The Rental Company reserves the right to change any specifications stated and/or supply similar or higher class camper without any notification. The rented car has been inspected by the Rental Company or its partner before it is handed over to the Renter. However, the Renter is also obligated to inspect the car in connection with the report of the car to establish any potential damage or defects already existing in the car. Potential damage or defects shall be immediately notified to the Rental Company and marked to the damage report before leaving the rental station. Insurance information and deductibles are presented to the Renter and the Renter either accept or decline additional deductible reduction optional. 3. USE OF THE CAR DURING RENTAL The Renter is obligated to take care of the car as well as a careful person takes care of his or her own car and to observe special carefulness and cautiousness while driving. The Renter undertakes to use the car only in the manner for which it is normally intended. During the rental period, the Renter shall take care of the normal monitoring of the car s condition, such as tyre pressure and sufficient oil and other liquid levels. The Renter is prohibited to add any oil, liquids or fluids other than windshield washer fluid without consulting the Rental Company. Whenever the car is left parked even momentarily, it shall always be locked. The Renter undertakes to drive the car him or herself. He or she is not allowed to hand over the car to other persons or for their use without such permission being explicitly noted in the rental agreement. The Renter (driver) shall possess a valid driving licence. Carrying more than the specified number of passenger is against the law and breach of this agreement. The Renter is obligated to inform the person to whom he or she hands over the rental object within the scope of this agreement about the contents of this agreement. Use of the car for illegal purposes, towing, competitions or training for these, educational driving and driving on ice is prohibited. Crossing the vehicle pick up location s country border with the car is prohibited without the permission of the Rental Company. Smoking is prohibited and the transportation of pets in the vehicle requires additional permission from the rental company. The Renter is always fully liable for any parking fees and tickets, overload penalty fees, on-the-spot fines, fines incurred for speeding or other traffic offences or violations, road tolls and congestion taxes caused by the use of the car during the rental period unless other mentioned. The Rental Company reserves the right to charge the renter s credit card for the fines mentioned herein, or associated costs caused by the Renter. An additional administrative fee will be applied to each fine, unpaid road toll or congestion tickets and to all other such violations. Value of the administrative fee is presented on the office price list. Renter authorizes the Rental Company to charge his / her credit card, up to 24 months after rental period, for all traffic penalties issued by local authorities and

9 for administrative fees. The Renter is in any case responsible to indemnify costs, if credit card charge was unsuccesful. By signing the rental agreement, the Renter entitles the Rental Company to disclose his or her identification information to the authorities for the imposition of the aforementioned sanction charges. The Renter pays for the fuel used. The type of the fuel to be used in the car has been stated in the rental agreement and/or the registration of the car. The Renter is fully liable for any damage to the car caused by filling the tank with or use of incorrect quality fuel. If the Renter returns the car witha partially filled tank, the Rental Company has the right to charge for the missing fuel and the potential filling-up fee at the price indicated in the rental agreement or price list. 4. THE RENTER S LIABILITY FOR THE CAR AND ITS ACCESSORIES DURING THE RENTAL PERIOD, DEDUCTIBLES The Renter is obligated to indemnify the Rental Company for any damage to and loss of the car and its accessories during the rental period and, as out-of-service indemnification, to pay the rent according to the agreement for the duration of the repair of the car for a maximum of thirty (30) days. However, the Renter s liability is restricted to the basic deductible share specified in the rental agreement. The deductible is charged separately for each instance of damage or loss. The basic deductible may be reduced or, in some cases, completely eliminated by an additional charge separately agreed on in the rental agreement. The Renter is obligated to indemnify the Rental Company for damage in full without any deductible restriction if the damage was caused or incurred in some of the following ways: excessive loading, smoking in the car, damage to the car s upholstery, driving with over or under-pressured tyres, loss of keys, use of incorrect quality fuel, sandstorm damages, snow damage if indicated by signs, driving through too narrow premises considering the size of the car, driving on roads or in areas in poor condition or other negligent or incorrect use of the car. In addition, It is strictly forbidden to drive the vehicle when the wind speed exceeds 15 meters per second. Furthermore the Renter is responsible to check weather conditions and forecast on daily basis. The renter agrees that he/she has received all needed information on how to check the weather conditions at any time. If driver breaks this condition and rental vehicle is damaged in these conditions, insurance coverage is NOT valid on the rental vehicle. Any wind warnings from The Rental Company does not limit the renter s liability. The Renter s full indemnification liability always concerns damage that is directly or indirectly due to the Renter s criminal conduct, use of the car under the influence of alcohol or other intoxicating substances or other breach of the terms and conditions of the agreement occurring intentionally or through gross negligence. The Renter is obligated to indemnify the Rental Company for cleaning costs due to any unusual fouling of the car. The Renter is released from his or her liability towards the Rental Company with regard to deductible as well if the Rental Company receives full indemnification from a potential third party that caused the damage or his or her insurance company. 5. PROCEDURE IN CASES OF DAMAGE TO OR FAILURE OF THE CAR The Renter shall immediately inform the Rental Company of any faults in or damage to the car during the rental period. Damages that happen inside the vehicle are not related

10 to deductible levels. If Renter has purchased the optional Windshield and Tire protection Rental Company will not hold Renter responsible for loss or damage to the tire or windshield damage of the vehicle. Windshield and Tire coverage gives protection for one windshield or tire damage. For second or more damages costs according to normal prices. Any offences involving the car, traffic accidents and personal injury or animal damage shall always also be notified to the police. In a damage situation, the Renter shall always fill in a written damage report and submit it to the Rental Company. The Renter shall be obligated to pay full compensation for the damage, if the renter fails to fill out written damage report. The Renter is fully liable for any damage resulting from the neglect of the aforementioned reports. The Rental Company is liable for a technical fault appearing in the car during the rental period which is not due to the Renter s operational fault and/or negligence. Provided that the defect or fault is within the liability of the Rental Company, it is necessary for continued driving and a permission for repair has been granted by the rental company, the Renter is entitled for full refund of the repair costs paid for the external repair shop for this particular defect or fault. A receipt for the repair work and the payment made shall be submitted to the Rental Company. In the event of the vehicle being in breakdown repair for 24 hours or more, through no fault of the Renter, Rental Company responsibility torenter is limited to a refund of daily rate or portion thereof. Renter is required to take rental vehicle to the closest repair location stated by the Rental Company. Daily refund will be issued only for the days that a vehicle is broken down due to no fault of a Renter. The insurance policy and its deductibles are subject to traffic accidents and damages on the vehicle reimbursable by traffic insurance only. No policy is applicable to damages caused by improper use of the vehicle. 6. PAYMENT OF RENT Unless another payment method has been agreed on, the Renter pays the rent according to the agreement with its possible additional charges with his or her payment card. Already when entering into the rental agreement, the Renter approves the final calculation prepared for the rental in advance without signing it personally. In connection with the rental, the Rental Company has the right to make an advance confirmation for the Renter s payment card for the amount corresponding to the estimated final rent and potential other charges, by means of which the Rental Company ensures that the Renter s payment card account has sufficient balance and that the payment card is valid. It is explicitly stated that, when there are grounds for this, the Rental Company has the right to charge from the Renter s credit card specified in the rental agreement additional charges for the following in addition to the rent according to the agreement: the basic deductible according to the agreement, fuel charges, rents and charges for the extension of the rental period, car delivery and pick up charges, as well as parking tickets, charges of private parking control, on-the-spot fines, road tolls, congestion taxes and overload penalty fees caused by the use of the car during the rental period, and other comparable

11 charges with their administrative costs. If the legal person specified in the agreement as the Renter is not willing or able to pay the rent, the person signing the agreement on behalf of this Renter is personally liable for the rent and the potential additional charges according to these terms and conditions related to the rental. In addition, when it considers it necessary, the Rental Company has the right to demand two (2) credit cards from the Renter as collateral for the charges arising from the rental. 7. THE RENTAL COMPANY S LIABILITY FOR A DEFECT IN THE CAR AND DELAY If a technical fault or other defect appears in the car during the rental period for which the Renter is not liable according to the terms and conditions of rental, the Renter may demand that the Rental Company repairs the defect or a reduction in price corresponding to the defect. The Rental Company reserves 24 hours time to fix the defect and claims to compensation by the Renter can be declined, if the Rental Company was fixed the defect within 24 hours since it received information about it. If the Rental Company is unable to hand over the rented car to the Renter s use according to the terms and conditions of the rental agreement, the Renter has the right to receive indemnification for any reasonable direct costs incurred by the Renter for the delay. Any claims to compensation on the basis of defect for which the Rental Company is not responsible or which has not been informed to the Rental Company before closing the rental agreement are hereby excluded. Any defects in the vehicle, its equipment or rented items which are discovered after the vehicle hand over must be reported to the Rental Company as soon as they are discovered. The Rental Company reserves right to decline any compensation request, if the Renter fails to notify the Rental Company about any defects prior to the agreed return date of the vehicle. 8. RETURN OF THE CAR UPON EXPIRATION OF THE AGREED RENTAL PERIOD The Renter shall return the car with all its accessories to the agreed place upon expiration of the agreed rental period. Return times cannot be changed during the rental without approval from the Rental Company. The agreed rental period expires when the car with its keys has been returned to the Rental Company or when the Rental Company has received a notification from the Renter stating that the car has been returned to a place approved by the Rental Company. If the car has not been returned in this manner and no continuation of the rental period has been verifiably agreed, the Rental Company may inform the police of the matter. The Rental Company has the right to charge full rent from the Renter for the duration of any delay in returning and indemnification for any additional work caused to the Rental Company and other economic losses related to the matter. Unless otherwise agreed, the car must be returned with a full tank of fuel. The Rental Company is not responsible for any property left in the car by the Renter at the time of return.

12 9. POST RENTAL CHECK-UP The Renter commits to a post-rental check-up, in case the motorhome is not returned according to the drop-off time agreed upon in the rental agreement, or if a post-rental check-up has been separately agreed upon with the Rental Company. If a post-rental check-up is performed, the Renter gives the Rental Company the right to charge from their credit card: all damages caused to the vehicle during the rental period, fuel surcharges, late return fees and all missing items or equipment. The Renter agrees to these being charged, without being present to confirm these charges. In the case of a charge, the Rental Company will electronically deliver all related documents of the charge to the Renter. If the credit card cannot be charged for the accrued charge, this does not absolve the Renter from the obligation to pay said charge. A post-rental checkup is also used in the case of a one-way rental to a location that does not have a permanent rental station. The Renter s responsibility for the vehicle remains during the post-rental check-up until the rental station has checked and confirmed the returned state of the vehicle with the Renter. 10. RETURN OF THE CAR BEFORE THE EXPIRATION OF THE AGREED RENTAL PERIOD If the Renter returns the car before the expiration of the agreed rental period, the rent is determined according to the used rental period on the pricing criteria according to the agreement. If the car has been rented on special terms, premature return of the car may lead to a change in the type of price list and thereby a change in the daily rent. In the case of prepaid rentals, premature return of the car does not obligate the Rental Company to return the rent paid in advance to the Renter. 11. CANCELLATION OF THE AGREEMENT The Rental Company has the right to cancel the agreement with immediate effect if it appears that the Renter materially breaches the terms and conditions of the agreement. In this case, the Renter is obligated to return immediately the car with all its accessories to the agreed place of return. Either party may cancel the agreement if the car is stolen or a fault preventing the use of the car for which the Rental Company is liable is developed in the car and the Rental Company does not deliver a substitute car within a reasonable period from the notification. 12. DISPUTES CONCERNING THE RENTAL AGREEMENT Any disputes concerning the rental agreement are primarily resolved through negotiations. If the dispute is submitted to a court for a decision, the matter is resolved by the district court for the domicile of the Rental Company or, in consumer dispute cases, by another statutory court of first instance. 14. PERSONAL DATA OF THE RENTER AND DRIVERS

13 Rental Company collects personal data that the Renter and all drivers voluntarily provide. The Renter and all drivers agrees to Rental Company storing personal data. The Rental Company will not pass this information onto any other companies outside The Rental Company s rental chain other than insurer of the Rental Company and authorities responsible for any traffic, parking, road or other offences.