NASHVILLE RV RENTAL POLICY

Transcription

1 NASHVILLE RV RENTAL POLICY Reservation Requirements If you have any questions regarding these terms and conditions, please contact us prior to reserving an RV. 1. In order to reserve a specific RV for your trip, simply reserve the RV by filling out the reservation application and return it to us. The application can be obtained by filling out the reserve now form at the top of the motor homes page or by calling us to obtain via fax/ /or USPS. After approval of the application, an RV will be pulled off the market for the dates indicated on the application. 2. A prepayment of (see Payments and Security Deposit section for additional info) is required to reserve a RV. This amount will be applied to your rental costs. 3. RVs are rented on a first come first served basis. 4. Nashville RV reserves the right to substitute an upgraded motor home should the RV reserved be made un-rentable for any reason. 5. With acceptance of the reservation application, a contract with terms and conditions will be returned to you for your initials and signatures. 6. No same day rentals are accepted. A minimum of 24 hours is required to process all paperwork and process the rental. Renter & Driver Requirements 1. All drivers must be minimum 25 years of age at time of rental, and possess valid drivers license. Valid international drivers licenses are accepted. 2. Renter must have major credit card and picture identification. 3. Renter must be present at time of pick up. 4. Renter s identification name must match name on credit card being used to pay for rental. 5. Additional drivers are allowed but must present their own insurance to cover the RV while driving (if renter provides insurance). An additional fee applies.

2 6. Any Travel Trailer Renters must have an electronic break control system in the towing vehicle. This is Tennessee State Law, and will not be rented to without this. No exception! We have Wireless Brake Controllers for rent, please contact the rental office for details. Rental Day 1. Rental is based on number of nights the motor home is used. Each night constitutes a rental day. 2. Rental charges are based on rates in effect at pick-up and return dates. 3. Rental orientation will be provided. Departure and Return 1. Departure times are scheduled appointments between 1:00 PM and 4:00 PM Monday through Friday. Saturday pickup times are by appointment only. 2. Scheduled appointments are important to keep. Please be on time or you will be moved to the end of the line (end of day). 3. Return is 9:00 AM to 12:00 PM Monday through Friday, and 9:00 am to 10:00 am on Saturday. 4. Other departure or return times can be arranged. A fee may be charged. 5. There are no refunds for early returns. 6. A /hour late fee applies to all late returns or early pickups. 7. All pick-ups and returns will be to 227 Shady Grove Road Nashville TN unless otherwise arranged, delivery and pickup of the RV is offered with a fee. Payments and Security Deposit 1. As previously stated, or rental prepayment is required to secure the reservation, and must be submitted with the Reservation Application. Checks or Visa/MasterCard/Discover are accepted. 2. Full payment is due on the 7 days before departure. Reservations made within 10 days require immediate payment in full. 3. A security deposit ranging from $500-$3000 is required before departure and can be paid the day of departure. This payment is to be made by cash or major credit card. Although not limited

3 to these items, common deductions from the security deposit are; damage to the RV, additional mileage, additional generator hours, dumping of the waste tanks, parking violations, etc. 4. Refund of the unused portion of the security deposit is made within days of the return of the RV. Cancellation Policy 1. Reservation cancellations with application and over 14 days before departure are eligible for a deposit credit for 1 year. After the 365th day, the credit will be cancelled. 2. Reservation cancellations 0-13 days before departure: Reservation deposit is forfeited. 3. There is no fee to reschedule your vacation barring availability of same class RV for those dates. Damage Waiver If you purchase CDW, we waive our right to collect from you a portion of Physical Damage to the Vehicle. We will not waive this right if damage to the Vehicle: (a) is caused by anyone who is not an Authorized Driver; (b) is caused by a Vehicle driver under the influence of any drug or alcohol; (c) is caused by anyone who obtained use of the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; (d) occurs while the Vehicle is used during the commission of any crime, other than a minor traffic violation; (e) occurs while carrying persons or property for hire, while pushing or towing anything, during any race, speed test or contest, or, while teaching anyone to drive; (f) results from carrying dangerous or hazardous items or illegal materiel; (g) results from use of the Vehicle outside the United States or Canada, our outside any geographic limitations stated elsewhere in this agreement; (g1) is caused by driving on unpaved roads; (h) occurs while transporting more person than the Vehicle has seat belts, while carrying persons outside the passenger compartment, or while transporting children without approved child safety seats as required by law; (i) occurs when the odometer has been tampered with or disconnected; (j) occurs when the Vehicle s fluid levels are low, or it is otherwise reasonable to expect you to know that further operation would damage the Vehicle; (k) is caused by inadequately secured cargo; (l) is caused, by anyone who sits, lies or stands on the roof of the Vehicle; (n) results from your willful, wanton or reckless act or misconduct; and, (m) occurs

4 and you fail to notify us and the police of any accident or vandalism causing damage to the Vehicle. The CDW limit applies to EACH accident separately not cumulatively. Insurance 1. Williams Coach Company carries no insurance for renters on the RV. Renters may either provide insurance for the RV through their own auto insurance policy or purchase a Collision Damage Waiver. 2. Collision Damage Waivers range from $9-$45/per day depending on coverages. 3. Additional $1,000,000 supplemental liability coverage of is also available from MBASLI.com for $12.95/day. Responsibility of Damage and Loss 1. You are responsible for all damage to vehicle (regardless of Fault). 2. Loss of use of the vehicle while it is being repaired. 3. Diminution of the vehicle s value caused by damage to it or repair of it (Not covered by insurance). The Diminution in value charge is at least 2% the value of the motor home. 4. All damage or loss caused by blowout, punctures or other road damage, unless the damage is caused by a loss that is collision on comprehensive. 5. Missing equipment. 6. Our administrative fees connected with any damage claims, regardless whether you are at fault or not. Ranges from to $0- $250 based on amount of damage. 7. Theft and Vandalism. 8. You must report all accidents and/or damage within 6 hours of the occurance. You agree to pay these charges from credit sources listed in your contract, and assume all responsibility to submit accident reports and claims to the proper authorities. Restricted Areas 1. Restricted areas include Mexico, Dalton or Dempster Highways in Canada, New York City, Apache Trail, AZ, and the Burning Man event held near Reno. 2. Non-public roads. 3. Roads with low clearance obstructions (including tree limbs)

5 4. Unpaved, dirt roads and off-road areas. 5. Areas not eligible for Large Trucks. 6. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown associated with operating in these areas. Maintenance and Breakdown Responsibility 1. The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. 2. Nashville RV will give instructions and procedures for maintenance at time of rental. 3. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance, this includes driving the rented unit too fast or too hard. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to the Vacation Saver Policy. 4. Radio,TVs, Satellite, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items. 5. Emergency Roadside Assistance through Coach-Net (a nationwide 24/7 service) is available through Nashville RV. 6. Additionally, renters are given cell phone numbers of our RV specialists to aid them with any questions throughout their trip. Mileage 1. There are 100 free miles per day included in the daily rate of the RV. (free miles may vary upon the time of year/distance versus number of nights/special events) 2. Additional miles are available from.32/mile 3. Please call our office to find out your total additional milage charge. Generator Use 1. 5 free hours per day included in the rental of the RV 2. $4.00 per hour after free usage.

6 Cleaning The RV 1. A minimum cleaning/prep fee is in effect for each RV. Renters are required to bring the RV back in near clean condition. 2. **Cleaning includes basic Exterior Cleaning, all toilet chemicals, all toilet tissue, hoses, adaptors, and 1 hour orientation on how to operate the RV/Trailer. 3. Coaches requiring special cleaning, e.g. fumigation, undercarriage pressure washing, filthy interior/exterior etc. may be subject to additional charges. This fee is at the sole discretion of Nashville RV. 4. The cleaning charge is for interior and exterior cleaning only. It does not cover any repairs needed. Fuel 1. All of the RV s fuel tanks are Topped Off before departure and are asked to be returned in the same condition. A nominal refueling of $32.50 plus market rate of fuel will be applied if coach is less than full. 2. No warranties are made regarding fuel tank capacity or fuel mileage. We assume no liability for fuel consumption rates. 3. All gasoline, diesel or propane refueling during the trip is at customer s expense. Smokers or Pets 1. 1 small domesticated pet is allowed with a pet dander removal fee & increased security deposit in a select number of rental units.there is a $500 fumigation fee for rentals having evidence of unauthorized pets. This charge is at the sole discretion of Nashville RV. 2. RENTER WILL FORFEIT ENTIRE DAMAGE DEPOSIT IF THERE IS ANY evidence of smoking. This charge is at the sole discretion of Nashville RV. 3. We enforce a strict NO SMOKING policy. Towing 1. Towing is not allowed on most RV s however exceptions will be made on an individual based on item towed and vehicle rented.

7 2. On rentals where towing is allowed, a nominal tow charge is applied plus an additional mileage charge. 3. Towed items must be hooked up, and inspected by Nashville RV at our location before departure. All units have hitches LOCKED to prevent unauthorized towing. 4. All Vehicles that will be towing our travel trailers will need to have an electronic break control system. This is TN Law. One-Way Rentals 1. One-way rentals are allowed on a limited basis. Call for details and pricing. Optional Equipment 1. Additional accessories such as pots and pans, eating utensils, plates, cups, bedding, camping supplies, toasters, coffee pots, etc. are available through Williams Coach Company. Please call or for further details. Office Hours 1. Our office is open from 9 AM 5 PM Monday through Friday and by appointment on Saturday. We are closed Sunday. 2. Please call ahead if planning to come in on Saturday or after hours to view an RV. We are happy to stay late or come in on Saturday to work around your schedule. This Rental Policy is Effective as of April 20, 2015 *** This printable PDF file is subject to change. Please refer to the website for any changes to this form: