Page 1. Moving Forward. Same Faces. More Products. Enhanced Access.

Transcription

1 Page 1 Moving Forward Same Faces. More Products. Enhanced Access.

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3 Page 1 Welcome to the Family For the past few months, your Ryder System FCU team and the team at Power Financial Credit Union have been working as one with the shared objective of making you, the member, experience a smooth transition into our family. We are honored to welcome you and enthusiastically look forward to the future we will share with both current and future Ryder System Inc. employee members, as well as the Ryder System FCU employees. We are thrilled for the opportunity to serve you! This booklet contains important information to help assist in our sincere endeavor to make the merger of our organizations as seamless as possible. It provides insight into what to expect from the conversion to a new banking system, how your accounts will be impacted, and what exciting new products and services will be available to you. In addition, it will outline the schedule for services availability as we handle the complex task of successfully managing the conversion. Power Financial Credit Union is pleased to offer a diverse and competitive suite of solutions that is sure to save you money, provide you convenience, time savings and peace of mind. We want to again welcome you to our family, encourage you to review this information and let us help you have a good experience through the merger process. I would also encourage you to give us a chance to demonstrate our solutions and witness our passion to serve. We hear you. We respect you, and we ll help you. That s what family does. If you have any questions or concerns regarding the merger, please consult our homepage or call us at in Miami-Dade, in Broward or toll-free in all other areas. Sincerely, Allan Prindle, President/CEO

4 Page 2 Table of Contents What You Need to Do...3 When it Happens...4 Availability and Limitations During Conversion...5 What You Need to Know What s New Relationship Power Levels Fee Schedule How to Read Your Statement Online Banking What is the quickest, most convenient way to receive your monthly statement?...19 Simon Says (Bilingual Audio Response System)...20

5 Page 3 What You Need to Do Plan Ahead: The final step of the merger process involves system upgrades which will occur during merger weekend beginning Thursday, September 29. Here are a few things to consider before and after the merger. Before: It is important that you are aware of the system upgrade and any impact it may have on your banking needs. We want this transition to be as smooth as possible for all our members and are providing you with a detailed guide of what you can expect during and after the system upgrade. Please ensure you have sufficient cash on hand. If you need more cash than normal for the weekend, we strongly urge you to withdraw more on or before 1:00 pm on Friday, September 30. Online Banking will be unavailable starting Thursday, September 29 at 5:00 pm until the early morning hours of Sunday, October 2. After You can activate your new Power Financial Visa Debit Card starting at 9:00 pm on Saturday, October 1. Enroll in the new Online Banking system. Online Banking will be back up on Sunday, October 2. Access your Online Banking at powerfi.org. Enroll in the Simon Says Audio Response System. Go green and save on paper storage space by receiving electronic statements. Please register within Online Banking. Important Notice: If you have pre-authorized or recurring debit card transactions (gym, insurance, etc.) scheduled with your Ryder System FCU Debit Card, you will need to advise the merchants of your new Power Financial Debit Card number and expiration date. Special Note: In August, you may have received an ATM/Debit Card in the mail as well as a letter to inform you that this card cannot be activated and should be discarded. The new Power Financial Card was sent to you in September and can be activated after 9:00 pm on Saturday, October 1.

6 Page 4 When it Happens Thursday, September 29 - Monday, October 3 To facilitate the system upgrade integration, the Ryder System FCU branch will close at 1:00 pm on Friday, September 30. Additionally, all Ryder System FCU online services will be unavailable beginning at 5:00 pm on Thursday, September 29. Activate your new Power Financial Visa Debit Card after 9:00 pm on Saturday, October 1 by calling Visa Debit Card limits will be modified during system upgrade weekend. Please contact us with any questions at: Miami-Dade Broward All Other Areas Ryder System FCU Visa Credit Cards will continue to function normally with no interruptions. Thursday, September 29 Friday, September 30 Saturday, October 1 Sunday, October 2 Monday, October 3 Access to Ryder System FCU Online Banking ends at 5:00 pm and you will no longer have access to this Online Banking site Ryder System FCU branch will close at 1:00 pm Ryder System FCU ATMs and Debit Cards will work in limited mode after 1:00 pm Activate your new Power Financial Debit Card by calling after 9:00 pm Audio Banking will be available starting at 9:00 pm New Online Banking, Bill Pay, Mobile Banking will be available the early morning hours of Sunday, October 2 (Please note: you must enroll in the new Online Banking system) Ryder System FCU branch, now operating under Power Financial, will be open for regular hours Access to Shared Branching begins

7 Page 5 Availability and Limitations During Conversion 5:00 pm Thursday, September 29 1:00 pm Friday, September 30 12:00 am 8:59 pm Saturday, October 1 9:00 pm Saturday, October 1 and all day Sunday, October 2 Monday, October 3 Branch Close at 1:00 pm Branch closed Branch closed Ryder System FCU Owned & Operated ATMs No No No Intermittent Debit and ATM Card* Limited Limited Activate your new Power Financial Credit Union Debit or ATM Card to have full service Ryder System FCU Online Banking and Bill Pay No No No (Sunday, October 2 at 12:00 am) Register for Online Banking at powerfi.org and pay time sensitive transactions before due date Audio Response No No Register for Simon Says Contact Center No No No Visa Credit Card *Because ATM and Debit Card limits will be in place, we suggest you use a credit card or check for large purchases.

8 Page 6 What You Need to Know Member Number Your member number will change. Your new 9 digit member number is included in this mailing. Accounts Your Account Number(s) will be changed to Power Financial Account Number(s). In addition, your routing number will be This is the Power Financial routing number. Please make sure you use the new routing number for all electronic transactions starting Saturday, October 1. Note: You do not need to do anything with currently scheduled electronic ACH transactions. They will continue to process normally. Share Suffix All of the accounts you have will be represented by your account number followed by a 2 digit suffix. Check Ordering Please continue to use your current inventory of Ryder System FCU checks as they are still good. When it is time for you to reorder new checks, log into online banking to place your new order. At this reorder, you will be issued new Power Financial checks printed with your new checking account number and Power Financial s routing number ( ). Share Certificates Your Share Certificate account will be assigned to your new member number and will appear in Online Banking on your new October 2016-dated Power Financial statement. Your rate and term will not change. Loans Your existing loan will be assigned to your new member number, which will appear in Online Banking and on your new October 2016-dated Power Financial Credit Union statement. Any payments you make using your old loan number will be applied correctly using a system lookup you do not need to do anything. If you would like to apply for personal loans, automobile loans, or a Visa Credit Card you may do so on powerfi.org, at any of our locations or by calling

9 Page 7 What You Need to Know Debit & Credit Cards Debit Cards: You will be receiving a new Power Financial Debit Card in the mail prior to Saturday, October 1. It will have a new number and expiration date. This card can be activated any time after Saturday, October 1 at 9:00 pm. To activate your new card call Please confirm your home number on file with Ryder System FCU by September 29 at 5:00 pm. If you have pre-authorized or recurring debit card transactions (gym, insurance, etc) scheduled with your Ryder System FCU Debit Card, you will need to advise those merchants of your new card number and expiration date. Credit Cards: Your credit card number will not be impacted by the system upgrade. Statements: You will receive your first statement with Power Financial for the month of October Your paper statement will change to the Power Financial Credit Union format. Please review How to Read Your Statement on page 14. Bill Pay Your bill pay payees, scheduled transactions, ebills and history will automatically transfer over to the Power Financial online banking system. Simon Says (Bilingual Audio Response System) You will need to enter your member information in the Simon Says system to have access to this audio banking system. On the first use, you need to set up a PIN of your choice. Call Center You now have access to an in-house dedicated team of Call Center Representatives available to assist you with your financial inquiries. Our Call Center team strives to provide unparalleled member service and is committed to being knowledgeable and trustworthy. You may reach the Call Center at: Miami-Dade Broward All Other Areas Website The Ryder System FCU website will be redirected to the Power Financial website at powerfi.org starting Sunday, October 2.

10 Page 8 What s New Mortgages Pick from a wide variety of mortgage options based on your needs. Refinancing, Home Equity Loans and Home Equity Lines of Credit (HELOC) are also now available to you. Find more information on the Power Financial website or by calling: Miami-Dade Broward All Other Areas Mobile App The Power Financial Mobile Banking App is available as a free download in the App Store for iphones and in Google Play for Android phones. For additional information, visit powerfi.org. Remote Deposit Capture (SecureLink edeposit) Register for SecureLink edeposit service. Deposit checks by snapping a photo using the Mobile App. details are available in the App and on powerfi.org. Account Alerts The Power Financial Online Banking System offers you the ability to set up Account Alerts delivered via text messages and . These alerts can include information about balances, transactions, loan due dates, general reminders and more. estatements: You will now have access to enroll in estatements. You can easily access account statements through your online banking account immediately after they re released. You will begin to build access to a 24-month history of statements. Shared Branching What is Shared Branching? Shared Branching is a national network of credit unions that provides members thousands of convenient locations at which to perform transactions just as if they were at their home credit union (i.e. withdrawals, deposits, transfers, loan payments, etc). How to use Shared Branching Visit powerfi.org/locations for information about Shared Branching and to find your nearest participating shared branches and ATMs. To service your account at the shared branch, you will need to let them know you are with Power Financial Credit Union, then provide them with your new member number and a photo ID.

11 Page 9 What s New FinanceWorks FinanceWorks is a personal finance management tool now available to you. There are tools to help you budget, track your spending and plan for the future. Investment s Power Investment s offers financial services through CUSO Financial s, L.P. ( CFS )*. Whether you prefer the guidance of a professional consultant or you enjoy making your own investment decisions, this dynamic service is for you! Complimentary Investment s, through CUSO Financial s, L.P. ( CFS )*, include: Financial Planning Investment Portfolio Review 401(k) Plan and Retirement Planning Asset Allocation Review IRA Strategies Income Enhancement Strategies Power Investment s, through CUSO Financial s, L.P. ( CFS )*, provides a full range of financial products including: Retirement Plans IRAs Mutual Funds Consolidated Monthly Investment Fixed and Variable Annuities Statements Brokerage Online Brokerage Accounts College 529 Savings Plan Life Insurance and Long Term Care Wealth Transfer Techniques Insurance *Non-deposit investment products and services are offered through CUSO Financial s, L.P. ( CFS ), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Power Financial Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

12 Page 10 Relationship Power Levels 1 BUSINESS EDUCATIONAL CLASSIC BRONZE Business accounts only are eligible for this level For members 24 years of age and younger Members who have an aggregate savings balance of $1,000 and under and have no checking account Members who have an aggregate savings and/or checking balance of $1,000 and under Relationship Power Level Details: Business 1 Educational 1 Classic 1 Bronze 1 Visa Debit Card (1st issue) FREE FREE n/a 2 FREE Online Banking FREE FREE FREE FREE Online Bill Pay FREE FREE n/a 2 FREE edeposit FREE FREE n/a 2 FREE estatements FREE FREE FREE FREE Priority Lending FREE FREE FREE FREE FinanceWorks FREE FREE FREE FREE Simon Says FREE FREE FREE FREE Online Chat FREE FREE FREE FREE Unlimited Check Writing FREE FREE n/a 2 FREE Use of Branch/Call Center FREE FREE FREE FREE Notary s FREE FREE FREE FREE Power Investments Consultation Complimentary Complimentary Complimentary Complimentary PFCU ATM Withdrawals (Unlimited) FREE FREE FREE FREE Paper Statement Fee 3 Travelers Cheques 3 Replacement ATM/Debit Card 3 Check Copy Fee 3 Duplicate Statement Fee 3 Printed and/or Faxed Documents 3 Verification of Account Letter 3 Account Reconciliation/Research 3 Non-PFCU ATM Withdrawals 3 Four (4) FREE Four (4) FREE Shared Facility In Branch Transactions 3 Two (2) FREE Two (2) FREE Cashier s Check 3rd Party 3 Check Order 3 Coin Deposit 3 FREE Gift Cards 3 Gift Checks 3 Money Order Stop Payments 1 Relationship levels are assigned for the following month based on the average daily balance of the aggregate amount of savings and/or checking balances for the current month excluding money market, share certificate, IRA and HSA balances. 2 Visa Debit Card, Online Bill Pay, edeposit, and Unlimited Check Writing Privileges all require the use of a Power Financial Credit Union Checking Account. 3 Refer to Fee Schedule. 4 Shipping and handling fees may apply. Note: Members with aggregate balances of <$5.01 are classified into the Basic Level and receive no benefits.

13 Page 11 Relationship Power Levels 1 SILVER GOLD PLATINUM Members who have an aggregate savings and/or checking balance of over $1,000 Members who have an aggregate savings and/or checking balance of over $10,000 or members with U.S. Military ID (active, reserve, or veterans) Members who have an aggregate savings and/or checking balance of over $20,000 Relationship Power Level Details: Silver 1 Gold 1 Platinum 1 Visa Debit Card (1st issue) FREE FREE FREE Online Banking FREE FREE FREE Online Bill Pay FREE FREE FREE edeposit FREE FREE FREE estatements FREE FREE FREE Priority Lending FREE FREE FREE FinanceWorks FREE FREE FREE Simon Says FREE FREE FREE Online Chat FREE FREE FREE Unlimited Check Writing FREE FREE FREE Use of Branch/Call Center FREE FREE FREE Notary s FREE FREE FREE Power Investments Consultation Complimentary Complimentary Complimentary PFCU ATM Withdrawals (Unlimited) FREE FREE FREE Paper Statement Fee 3 FREE FREE Travelers Cheques 3 FREE FREE Replacement ATM/Debit Card 3 FREE Check Copy Fee 3 FREE Duplicate Statement Fee 3 FREE Printed and/or Faxed Documents 3 FREE Verification of Account Letter 3 FREE Account Reconciliation/Research 3 FREE Non-PFCU ATM Withdrawals 3 Two (2) FREE Four (4) FREE Six (6) FREE Shared Facility In Branch Transactions 3 One (1) FREE Two (2) FREE Four (4) FREE Cashier s Check 3rd Party 3 FREE Check Order 3 FREE 4 Coin Deposit 3 FREE Gift Cards 3 FREE Gift Checks 3 FREE FREE Money Order FREE Stop Payments FREE Your full Account Agreement, Privacy Notice and all other disclosures can be found online at You may also request a hard copy of these disclosures by calling

14 Page 12 Fee Schedule Our standard fees are shown. The fees that apply to your account may differ depending on your Relationship Power Level. Fees effective May 2016 and are subject to change. Product Fees American Express Gift Card... $3.95 American Express Gift Check... $2.00 Bill Pay...FREE If no bill paid...$4.95/mo Expedited Bill Payment (electronic)... $9.95 Expedited Bill Payment (check)... $30.00 Business Checking...$10.00/mo Cashier s Check (3rd party) Consumer... $5.00 Business... $15.00 Check Printing (depending on design)... Varies Coin... 5% of deposit Commercial Money Order... $18.00 Money Orders... $4.00 Online Funding of New Account via Credit Card...4% of transaction amount Second Chance Checking...$10.00/mo Visa Gift Card... $4.00 Safe Deposit Box (Subject to availability) Safe Deposit Box 3x5... $40.00 Safe Deposit Box 5x5... $50.00 Safe Deposit Box 3x10... $70.00 Safe Deposit Box 5x10... $90.00 Safe Deposit Box 10x10... $ Safe Deposit Box Late Fee... $10.00 Safe Deposit Box Security Key Deposit... $10.00 Safe Deposit Box - Drilling... $ Travelers Cheques Single-User Travelers Cheques (per $100)... $1.50 Return Items ACH Origination... $30.00 Deposited/Cashed Check/Loan Payment Return Fee Own check... $ rd party... $5.00 NSF (Check, ACH or Bill Pay)... $35.00 Uncollected Funds (Check or ACH)... $35.00 Wires (Outgoing) Domestic... $25.00 International... $50.00 Special Handling Wire Fee...$25.00 additional

15 Page 13 Fee Schedule /Maintenance Fees Abandoned Property Fee...$20.00 Account Reconciliation/ Research per Hour...$25.00 ($25 min) Account to Account Transfer (A2A) Standard Transfer...$2.00 Next Day Transfer...$7.95 ACH Origination/Pay By Phone (Loan Payments)...$15.00 ATM Overdrawn Account...$35.00 ATM Withdrawals (Non-PFCU)... $1.50/transaction ATM Foreign Card Surcharge Fee...1% of transaction or $3, whichever is greater Cash Advance...4% of transaction amount Certified Mail... Current postal rate Check Cashing (non-member)...$5.00 Check Copy Fee...$5.00 Closed Account Fee < 90 days...$25.00 Courtesy Pay Overdraft Protection...$35.00 Dormant Account Fee mos... $10.00/mo mos... $25.00/mo (Waived for members 18 & under on a CD or IRA account or with a share aggregate balance > $5,000.) Duplicate Statement...$5.00 min. or $1.00/page, whichever is greater Foreign Collection/Presentment... $50.00/item Garnishment/Levy...$ Incorrect Address... $7.50/mo IRA Transfer Fee...$50.00/account suffix IRA Bank Check Disbursement Fee (excludes RMD)...$25.00 Late Loan Payment Fee...5% of transaction or $5, whichever is greater Line of Credit Inactivity Fee...$50.00/year Loan Late Charge (min. $5, max. $25)...20% of interest due Money Market Accounts Checks after $6... $10.00/transaction Below $2,500...$10.00/mo Notary - Members... FREE Overdrawn Account Late Fee...$10.00/ occurrence after 10 days account overdrawn Paper Statement Fee...$2.00 Printed and/or Faxed Documents PFCU... $1.00/page 3rd Party... actual charge Replacement Debit Card Business...$15.00 Instant Issue In-Branch...$10.00 Mail...$8.00 Rush Delivery Fee...Actual charge + $10 Share Account Balance <$ $1.00/mo Shared Facility In Branch Transaction...$2.50/transaction Stop Payment Check, ACH or Bill Pay...$30.00 Verification of Account Letter...$25.00 Visa Processing Transaction Fee (International)... 5% of transaction or $10, whichever is greater

16 Page 14 How to read your Statement Statement period Summary of all your deposit and loan accounts Welcome to the family. Relationship Status for next statement period Each account type is identified by a 2 digit suffix number and account name This is an Automated Payroll Deposit This is a Bill Payment from Power Financial Bill Pay service This is a Simon Says transfer between accounts Amount of check Check number This is a check clearing

17 Page 15 How to read your Statement All checks cleared for current period will be summarized here This a summary of fees for current statement period and year to date This is a summary of all Bill Pays paid from Power Financial s Bill Payment Each loan type is identified by a two digit number and loan description. Loans will always appear after the deposit accounts Summary of APR. YTD Finance charges for the particular loan. Total payments, Past Due and Due Date Your loan payment equals the sum of these two amounts Total loan payment Interest paid on all loans Total year-to-date dividends paid this year excluding IRAs Penalties you paid for any early withdrawal from Certificate

18 Page 16 Online Banking Online Banking System You will now be part of the Power Financial Online Banking system and will need to enroll to access your accounts. The Online Banking login is found on the homepage of the Power Financial website at powerfi.org. As of 5:00 pm on Thursday, September 29, you will no longer have access to your Ryder System FCU Online Banking system. Initial Login Step 1: Enter Initial Credentials Begin by entering your new account number in the username field. In the password field, insert the last four digits of the primary account holder s social security number.* Step 2: Create Username and Password You will be prompted to create a username and password. Step 3: Bill Pay Enrollment You may enroll in Bill Pay through combined enrollment and must accept all terms and conditions. Important Notice: If you have already registered for Simon Says, your password is already set to the five-digit PIN you selected.

19 Page 17 Online Banking Step 4: Complete Sign Up Once you have completed the registration process, you will see a success message and should click the Confirm contact information button to continue. We employ security measures with Multi-Factor Authentication (MFA) within Online Banking. MFA is just one more way to prevent fraud, protect against identity theft, and strengthen your online security as a whole. Multi-Factor Authentication identifies you as a true owner of your accounts. Not only will your username and password be recognized, your computer will be recognized as well. Step 5: Verify MFA Details Upon a successful registration, up to two phone numbers will be retrieved from the host and will be listed as the user s Multi-Factor Authentication (MFA) numbers. These numbers will then be used for authenticating any future unrecognized devices. If you choose to have your verification code sent to you via text message, you must have the short code feature enabled with your cell phone provider. A short code (also known as short number) refers to a text message received from a number shorter than a standard telephone number. The text will be sent from number

20 Page 18 Online Banking Step 6: Enter Verification Code Codes expire after 10 minutes and consist of 6 random digits. Step 7: Register the Computer If you are using a personal computer, you may register it (by clicking on Yes, this is a private computer ) to avoid getting the MFA challenge screen each time you log in. If you are using a public computer, please choose No, this is a public computer for your safety. Either option will allow you to access Online Banking.

21 Page 19 What is the quickest, most convenient way to receive your monthly estatement? Our SecureLink estatement service! You will receive a monthly message in your inbox when your statement is ready for viewing. Imagine no papers to arrange, organize or store and it s free. Register now!

22 Page 20 Simon Says (Bilingual Audio Response System) To access Simon Says call You will need to enter your new Power Financial account number along with the last four digits of the primary account holder s social security number. You will then be prompted to create a new pin number of your choice. SELECT LANGUAGE Press 1 - English Press 2 - Spanish Press 1 For Account Information Press 2 Merchant Check Verification Press 3 Rates Press 4 For a Sample Payment Calculator Press 0 For an Operator Account # and PIN # Press 1 Savings Press 2 Checking Press 3 Certificates/IRA s Press 4 Loans Press 5 Credit Cards Press 6 Change PIN # Balance & amount available Transfers Withdrawal by check Last 10 transactions 1. All Transactions 2. Deposits YTD dividend info Prior YTD dividend info Balance & amount available Transfers Last 10 checks cleared Inquire on specific check Last 10 transactions 1. All Transactions 2. Deposits YTD dividend info Prior YTD dividend info Withdrawal by check Balance Last 10 deposits YTD dividend info Prior YTD info Maturity date Balance & amount available Transfers Payoff Amount Finance Charge Last 10 transactions payment information TRANSFERS SAVINGS SAV OR CHK transfer Transfer from SAV to a Loan Transfer from loan to a SAV/CHK Transfer to another SAV/CHK account Transfer to Members Loan TRANSFERS SAVINGS CHK OR SAV transfer Transfer from Checking to a Loan Transfer from loan to a SAV/CHK Transfer to another Members SAV/CHK account Transfer to another Members Loan TRANSFERS LOANS Transfer from loan to a SAV/CHK Transfer to another members SAV/CHK account Transfer from SAV/CHK to a Loan Transfer to another Members Loan Withdrawal by check from a Loan Press 0 for an Operator Press * to return to the previous menu Press # to end this call

23 Welcome to the family. Page 21

24 Page 22 POWERFI.ORG Contact Center Monday-Friday: 8:00am-6:00pm Saturday: 8:30am-1:00pm Stop by one of your new branch locations today Shared s Drive Thru In-Branch Debit Card Issue Night Deposit Safe Deposit Box Florida City Branch Juno Branch Across from Home Depot on US South Dixie Hwy Florida City, FL Across from FPL HQ off US US Highway 1 Juno Beach, FL North Shore Branch Sheridan Branch Kendall Branch Located inside the hospital s south entrance 1100 NW 95th Street Miami, FL SE corner of I-75 & Sheridan Street 2020 NW 150 Avenue Pembroke Pines, FL Located in the Palms Shopping Center 8228 Mills Drive Miami, FL This credit union is federally insured by the National Credit Union Administration and is an Equal Housing Lender.