Your Guide to First United Bank and Trust Company s Banking Options

Transcription

1 Your Guide to First United Bank and Trust Company s Banking Options and what you ll need to know about the upcoming change of bank ownership and computer conversion. A community bank dedicated to your success

2 INDEX [ ] Welcome Answers to your Questions Information about Internet/ Mobile Banking Information about your ATM/debit card... 6 Important Dates April 1 Change of Bank ownership April 20 New First United Bank debit cards will be mailed Details on page 6 Information on estatements... 7 Information on Business Accounts Your Guide to First United Bank Accounts... 8 May 7 Bank changes to new computer processing system (conversion) New account terms and fee schedule will be effective Details on pages 8 & 10 Schedule of Fees Funds Availability Notice Privacy Notice May 8 At 10 p.m. you may begin using your First United Bank ATM/debit card and discard your Bank of Ohio County ATM/debit card. Enroll in First United Bank Internet Banking Details on page 4 Begin to access information via Telephone Banking Details on page 4 May 9 New banking hours in effect Details on page 2 Enroll in First United Bank estatements Details on page 7 Customers may bank at any First United Bank location: Madisonville, Earlington, Beaver Dam, and Dundee.

3 welcome to first united bank I am honored to welcome you to First United Bank and Trust Company. We are a community bank organized 20 years ago by community leaders to serve the people of Hopkins County. Now we are bringing our great products and services to you! Our success is built on a knowledgeable staff, local decision-making and commitment to our communities. Karen Glenn As a native of Ohio County, I am thrilled to renew my banking connections here, and you ll be seeing me often in the bank and the community. Corey Render, another Ohio County Native, will serve as vice president and banking center manager in Beaver Dam. Corey has many years of banking experience and knows the community well. We appreciate your patience during this transition. Please read this and all of our communications to you over the next few months very carefully. We promise to keep you informed and to address any concerns that you may have about your banking relationship. corey render Please rest assured, we will take great care of you and your financial needs. It s the same great bank only better! Sincerely, Karen S. Glenn President/CEO First United Bank and Trust Guide to First United Bank and Trust Company s Banking Options 1

4 RANSWERS TO YOUR QUESTIONSR What phone numbers do I use to call First United Bank? We welcome your questions and concerns. You will be receiving mailings from us over the next month relative to any changes you might experience as a result of our computer conversion. Any time you have questions, please know we are here to answer them. You may continue to call your local Beaver Dam and Dundee Branches at (270) with any questions you may have. You may also contact First United Bank in Madisonville at (270) What will change as a result of the change in bank ownership? We believe the information presented in this booklet will represent the most significant changes for you, so we encourage you to read the contents thoroughly. We want to assure you that you will continue to receive the best in personal customer service and quality financial products. We are a community bank dedicated to your success! new banking hours Effective Monday, May 9, 2016 banking hours in Beaver Dam and Dundee will be as follows: Lobby and Drive-thru Monday Thursday: 8:30 a.m. to 4:00 p.m. Friday: 8:30 a.m. to 5:00 p.m. Is anything changing with my deposit accounts? After the computer conversion on May 7, your deposit account could be changing. All specific changes that will affect your accounts are detailed in this booklet and you will receive a full disclosure in the coming days. One broad change across all accounts is the order in which we post items to your checking account. We post electronic items smallest to largest by dollar amount, then check number order. If your account type is changing, please know that we have selected a First United account that most closely mirrors the account you had with Bank of Ohio County. However, we have several checking and saving options available. What if I wish to change the type of account I presently have? It s easy! Just stop in one of our locations and see a customer service representative. We will be happy to visit with you about the different types of accounts that are available. You may also visit us online at to check out all of our products! 2 Guide to First United Bank and Trust Company s Banking Options

5 Is anything changing with my loan account? With the change of bank ownership on April 1, 2016, First United will become the servicing agent for your loan. You will continue with the same account number and coupon books unless you have been notified individually. You will now make your payment checks to First United Bank, and you can continue making your payment at the same location in Beaver Dam or Dundee. If you have your payment set up automatically, that will continue without interruption for your convenience. Beginning on May 9, payments will be accepted at any of our locations. What will be the effect on direct deposit and automatic payments? All direct deposits and automatic payments that you currently have set up on your account will continue to work. However, direct deposit and automatic payment transactions use the bank routing number as a means of directing the transaction to the proper account. Your routing number will change as of May 7, Any future direct deposits or automatic payments that you schedule will need to use First United Bank s routing number Here is an example of how we post direct deposits: If you are scheduled to receive a direct deposit on the 4th of the month and it is a normal processing day for the bank, you will see the amount in your memo balance that day (the 4th) and have access to the funds. However, it will officially post to your account that evening. Will my account numbers be changing? The majority of customers will keep their current account numbers. However, it is possible that some First United Bank and Bank of Ohio County account numbers will be duplicates. We realize this can cause a hardship, so we will be notifying the few customers that are affected individually. What do I do with my supply of Bank of Ohio County checks? Great news, you may continue to use your Bank of Ohio County checks! Because most account numbers are not changing, you may use your current checks until they are gone and then order new First United checks! (Again, we will notify those few customers whose account numbers are duplicated.) Will the look or delivery date of my checking and savings account statements change? The look of your statements will change after conversion. While the same information will be provided to you on your statement, it may be positioned differently. In the month of May, you will receive a statement dated May 6, This will contain your account detail from the date of your prior statement through May 6. If you normally receive your statement in the second week of the month, this will serve as your May statement and your next statement will arrive the second week of June. All others will receive a second statement in May, on their regular statement date. Moving forward, the delivery date of your statement will not change. Guide to First United Bank and Trust Company s Banking Options 3

6 What miscellaneous charges does First United Bank have, and what charges will be different? First United s Schedule of Fees does differ somewhat from Bank of Ohio County. The new Schedule of Fees will be effective May 7. A copy is included in this booklet. If you have questions about the Schedule of Fees, please contact us. Does First United Bank offer Telephone Banking? You bet! Telephone Banking will be available to you through First United Bank on May 8. If you are already a telephone banking customer with Bank of Ohio County, you are automatically registered in First United s telephone banking. If not, just call the number and the prompts will walk you through the enrollment process. The number is toll free What changes will take place regarding my Time Deposits? You may continue to hold your Bank of Ohio County Certificate of Deposit and Individual Retirement Accounts, and you will earn the same rate of interest you are presently earning to maturity. In coming weeks, you will receive information and disclosures with your new terms and conditions. Will I still receive CD renewal notices and other notices about my accounts? Yes, you will continue to receive all required account communication just as you have before. The look of the notice will be different, but the information will be the same. INTERNET BANKING and MOBILE BANKING How will I access my account information on the internet? Until May 6 at 4 p.m., you may continue to access Bank of Ohio County online banking just as you have previously through their website and mobile app. Please be advised after that time, you will no longer be able to access your information through Bank of Ohio County s online banking service. Beginning Sunday, May 8 you can enroll for First United Bank s online banking service at Just click on Register in the upper right-hand corner of the screen to get started. Once registered you will be able to see your 4 Guide to First United Bank and Trust Company s Banking Options

7 account balances, make transfers, and register for bill pay and estatements. Because of the change in processors, you will not be able to view your Bank of Ohio County history on First United s online banking service. How will I access my account information on my mobile devices? Until May 6 at 4 p.m., you may continue to access Bank of Ohio County online banking just as you have previously through their website and mobile app. Please be advised after that time, you will no longer be able to access your information through Bank of Ohio County s online banking service. With First Mobile Banking, you may use our free apps for Apple or Android, your mobile web browser or simple text message to access account information. Check balances, transfer money, pay bills, or deposit checks using your smart phone. You can download our mobile banking app from the Apple or Android App Store to your smart phone, ipad, or tablet. For text and web browser access, log on to our website at and register for internet banking. Once registered, click on the Additional Services tab and choose Text Banking and Alerts. Because of the change in processors, you will not be able to view your Bank of Ohio County history on First United s online banking or mobile service. Does First United offer online bill pay services? We do offer bill pay at no charge! You must be an online banking customer to take advantage of this service. I am currently a bill pay customer with Bank of Ohio County, will I be able to access my information after May 6? First United uses a different vendor for our bill pay service, therefore, you will need to reload any payees you currently have once you have registered for First United s service. Any payments scheduled to be sent after May 6 on Bank of Ohio County s bill pay will not occur. Additionally, you may want to go online before May 6 and print any important history you currently have in bill pay. We apologize for any inconvenience this change may cause. Our Customer Service Representatives stand ready to help you get registered and enter your information with First United Bank so you don t miss a beat on your bill pay. Guide to First United Bank and Trust Company s Banking Options 5

8 ATM/DEBIT CARD CHANGES What about my ATM/Debit Card? If you currently have a Bank of Ohio County ATM/debit card, you will automatically be issued a First United Bank ATM/debit card. Cards will be mailed April 20, 2016, followed shortly by your Personal Identification Number (PIN) number. No action is required on your part; your card will be issued automatically. You will no longer be charged a monthly fee for your ATM/ debit card. How long will my Bank of Ohio County Debit Card work? You may continue to use your current debit card until May 8, 2016 at 10:00 p.m. CST. Please use your First United Bank card after that date and time. Helpful Hint If you have automatic monthly payments assigned to your Bank of Ohio County debit card, or have entered your debit card information online, remember to update this information prior to your next automatic payment. Watch the Mail Your new First United Bank debit card and new Personal Identification Number (PIN) will be arriving in the mail several days apart. For security, the envelopes are relatively generic (as shown below). Look for the P.O. Box 1190, Madisonville, KY return address. Activation is simple Once you have received both your card and your PIN, you may activate your card by simply making a purchase using your PIN number or using the ATM. If you would like to change your PIN number, you may do so at any of our ATMs, or stop in at our Beaver Dam location in Ohio County or our downtown location in Madisonville and see a Customer Service Representative. You may activate your new card any time after 10:00 p.m. on May 8, Your new daily ATM withdrawal limit will now be $300 and your daily debit card point-of-sale limit will be $3, Guide to First United Bank and Trust Company s Banking Options

9 ESTATEMENTS Does First United Bank offer estatements? First United Bank offers electronic checking and savings account statements (estatements) free of charge. If you prefer to receive your statement sooner by accessing it online, be sure to enroll for estatements on or after May 9. Simply go to and sign up for internet banking. Once online with First United, just go to the Additional Services tab and click on Online Statements to complete the process. Even if you currently receive estatements from Bank of Ohio County, you will need to sign up to continue to receive them from First United Bank. Will I be able to access previous months estatements after the May 6 conversion? Yes, you should be able to access your previous estatements up to the last 12 months. As a precautionary measure, however, we suggest you go online prior to May 6 and print out your statements or save them to your computer. BUSINESS BANKING What changes will I see to my business checking account? You will see no changes to your business checking account. Your account number will stay the same, and you may use your existing checks. Once you are ready to reorder checks, please come by any of our locations and see a customer service representative. If you have a business ATM/debit card, please see page 6 of this booklet for important information. Does First United offer other types of business checking accounts and services? Yes, First United has a great selection of business checking and services for all size businesses. A new service we can offer for you after May 9 is Cash Management, an online set of tools that can be customized to suit any business, ensuring your balances are working hard for you. For more information about how we can help you in your business, contact a customer service representative. Guide to First United Bank and Trust Company s Banking Options 7

10 [ Your Guide to First United ] Bank Deposit Accounts We appreciate your patience as we work through our computer conversion process that will occur on May 7, On that date your deposit account may be converted to a different type of account with First United Bank. The Schedule of Fees included in this booklet applies to ALL deposit accounts. The charts below identify changes to specific types of account as part of that conversion. This chart highlights only the differences between your existing account and what you will have with First United Bank on May 7. We have made every effort to minimize any differences. You will be receiving full disclosures on each account at least 30 days prior to the conversion date. There are other First United Bank deposit account alternatives not listed here. Our goal is to work with you to make certain you are in the account that best meets your banking needs. If you wish to discuss alternatives after the conversion date, you may call or come in any First United Bank location. CONSUMER CHECKING If your Bank of Ohio County Account Type was Regular Personal Account Freedom Checking Premier Club Account Golden Harvest Club Account Your First United Account Type will be: Total Checking e-z Checking Premier Club Account Golden Harvest Club Account Changes in Account Terms A maintenance fee of $5.00 will be imposed every statement cycle if the balance in the account falls below $ any day of the cycle. Images included with estatement (electronic statements) $3.00 monthly fee for check images with paper statement. Debit/ATM card provided with no annual/ monthly fee. No monthly maintenance fee. estatement (electronic statement) required. Information on how to sign up for estatements can be found on page 7 of this booklet. Images included with estatement. Debit/ATM card provided with no annual/monthly fee. $1.00 fee per telephone balance inquiry (person to person). No changes on this account for existing account holders. Account no longer available to open. No changes on this account for existing account holders. Account no longer available to open. 8 Guide to First United Bank and Trust Company s Banking Options

11 CONSUMER CHECKING (continued) Now Account Premium Checking Interest paid on entire balance. Images included with estatement. $3.00 monthly fee for check images with paper statement. Money Market Account Personal Money Max (Savings) Interest is paid on entire balance using a tiered rate structure. Interest begins to accrue the day we receive credit for the deposit of non-cash items, such as checks. A maintenance fee of $15.00 will be imposed every statement cycle if the balance in the account falls below $2, any day of the cycle. CONSUMER savings If your Bank of Ohio County Account Type was Regular Savings Your First United Account Type will be: First Prime Savings Changes in Account Terms Interest paid using Average Daily Balance Computation method using a tiered rate structure. Interest begins to accrue the day we receive credit for the deposit of non-cash items, such as checks. A maintenance fee of $5.00 will be imposed every statement cycle if the balance falls below $ any day of the cycle. Transactions limited to 6 per month. See full disclosure for details. Premium Interest Rate Savings Premium Interest Rate Savings Interest paid on Average Daily Balance Computation Method. Interest begins to accrue the day we receive credit for the deposit of non-cash items, such as checks. Transactions limited to 6 per month. See full disclosure for details. Account no longer available to open. Certificate of Deposit and IRA Certificate of Deposit and IRA No changes on existing accounts until maturity. New disclosures will be provided in coming weeks. business CHECKING If your Bank of Ohio County Account Type was Business Checking Accounts Your First United Account Type will be: Business Checking Accounts Changes in Account Terms No change on these accounts for existing account holders. Only First United Bank business products will now be offered. Business Money Market Money Max Interest is paid on entire balance using a tiered rate structure. Interest begins to accrue the day we receive credit for the deposit of non-cash items, such as checks. A maintenance fee of $15.00 will be imposed every statement cycle if the balance in the account falls below $2, any day of the cycle. Guide to First United Bank and Trust Company s Banking Options 9

12 SCHEDULE OF FEES *Return Item Fee $35.00 per returned item *Paid Item Fee $35.00 per paid item *Overdraft Courtesy Fee $35.00 per paid item Returned Deposit Items $10.00 per item **First Line Overdraft Line of Credit $20.00 Annually Overdraft Transfer fee $5.00 per transfer Stop Payment Fees $35.00 per item Dormant Account Fee $5.00 per month (after 12 months on balances less than $1000) Fee on accounts closed in 90 days or less $30.00 Collection Items: Incoming Drafts Outgoing Drafts Garnishment/Levy on Account $15.00 each $10.00 plus cost $75.00 per account Wire Transfers: (Bank customers only) Outgoing $20.00 per wire Incoming $10.00 per wire International Outgoing $50.00 plus cost International Incoming $35.00 ATM/Debit Card No Annual Fee Replacement Card $5.00 per card ATM Surcharge (Non customer) $3.50 Foreign ATM fee (Non First United Bank ATM) $2.00 Bank Cashier s Checks (Customer only) $5.00 each Counter Checks $1.00 per check Check Cashing (Non Customer) 2% per $100.00/$5 minimum Statements held for pick-up $5.00 per statement Return mail fee $10.00 per statement if undeliverable in 60 days Copy of paid check or document $2.00 each Telephone Transfer $5.00 per transfer Account Balancing & Research $50.00 per hour/$50.00 minimum CD Rom Statement/Commercial $25.00 Non-Locking Bank Bag $3.00 each Locking Night Deposit Bank Bag $20.00 each * May be created by check, in-person withdrawal, ATM withdrawal, or other electronic means. **subject to credit approval 10 Guide to First United Bank and Trust Company s Banking Options

13 RYOUR ABILITY TO WITHDRAW FUNDSR This policy statement applies to all deposit accounts. Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use the funds to pay checks that you have written. Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available. Safeguard exceptions. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open. If you make a deposit at an ATM before 2:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after 2:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open. If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited. LONGER DELAYS MAY APPLY Case-by-case delays. In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $200 of your deposits, however, will be available on the first business day. We believe a check you deposit will not be paid. You deposit checks totaling more than $5,000 on any one day. You redeposit a check that has been returned unpaid. You have overdrawn your account repeatedly in the last six months. There is an emergency, such as failure of computer or communications equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. SPECIAL RULES FOR NEW ACCOUNTS If you are a new customer, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day s total deposits of cashier s, certified, teller s, traveler s, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the seventh business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 may not be available until the second business day after the day of your deposit. Funds from deposits of checks drawn on First United Bank and Trust Company will be available on the same business day as the day of your deposit. Funds from all other check deposits will be available no later than the seventh business day after the day of your deposit. Guide to First United Bank and Trust Company s Banking Options 11

14 Privacy Notice FACTS Why? What Does First United Bank and Trust Company Do With Your Personal Information? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. This information can include: What? Social Security number and income Account balances and payment history Credit history and credit scores When you are no longer our customer, we continue to share your information as described in this notice. How? All financial companies need to share customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers personal information; the reasons First United Bank and Trust Company chooses to share; and whether you can limit this sharing. Reasons we can share your personal information For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus For our marketing purposes to offer our products and services to you For joint marketing with other financial companies For our affiliates everyday business purposes information about your transactions and experiences For our affiliates everyday business purposes information about your creditworthiness Does FIRST UNITED BANK AND TRUST COMPANY share? YES YES NO NO NO Can you limit this sharing? NO NO WE DO NOT SHARE WE DO NOT SHARE WE DO NOT SHARE For nonaffiliates to market to you NO WE DO NOT SHARE Questions? Call toll free or go to 12 Guide to First United Bank and Trust Company s Banking Options

15 Privacy Notice What we do How does First United Bank and Trust Company protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We collect your personal information, for example, when you: How does First United Bank and Trust Company collect my personal information? Open an account or deposit money Pay your bills or apply for a loan Use your credit or debit card We also collect your personal information from others, such as credit bureaus or other companies. Federal law gives you the right to limit only: Why can t I limit all sharing? sharing for affiliates everyday business purposes information about your creditworthiness affiliates from using your information to market to you sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing. Definitions Affiliates Nonaffiliates Joint marketing Companies related by common ownership or control. They can be financial and nonfinancial companies. First United Bank and Trust Company has no affiliates. Companies not related by common ownership or control. They can be financial and nonfinancial companies. First United Bank and Trust Company does not share with nonaffiliates so they can market to you. A formal agreement between nonaffiliated financial companies that together market financial products or services to you. First United Bank and Trust Company doesn t jointly market. Guide to First United Bank and Trust Company s Banking Options 13

16 Madisonville 162 North Main Street I 1080 North Main Street Madisonville, KY Beaver Dam 1500 Bill Monroe Memorial Boulevard Beaver Dam, KY Dundee State Route 69 Dundee, KY Earlington 101 East Main Street Earlington, KY efirstunitedbank.com