Welcome to Howard Bank!

Transcription

1 Welcome to Howard Bank! Business Account Transition to occur from 5:00 p.m. Friday, May 4, 2018 to Monday, May 7, 2018 at 9:00 a.m. This guide will tell you everything you need to know about your Business Account transition to Howard Bank, including key dates.

2 Table of Contents 3 Welcome to Howard Bank! 4 Key Dates and Facts 5 Key Resources 6 General Banking Information 10 Your Deposit Accounts 12 Business Online Banking (1st Online) 14 What s New 16 Branch Locations

3 Welcome to Howard Bank! On March 1, 2018, 1st Mariner Bank became part of Howard Bank. We are thrilled to welcome you, your business, and your team to the Howard Bank team. Over the weekend beginning May 4th, your accounts will transition to the Howard Bank platform and our goal is to keep you informed along the way. This welcome guide provides you with the information that you need to know about the transition of your business accounts and banking services. We ve highlighted the important information and have included details about new and exciting product offerings that will empower you to better manage your business finances. Our team is here to support and guide you over the coming weeks to ensure a smooth transition to Howard Bank. I want to assure you that while the name has changed to Howard Bank, you can expect to see a lot of familiar faces and enjoy the same high-level service you re accustomed to receiving. Together with your partnership, we are uniquely focused on and committed to building Baltimore s Best Business Bank. Every business has a unique set of dreams and aspirations and our goal is to help you achieve them. Mary Ann Scully Chairman, Chief Executive Officer 3

4 Key Dates and Facts Your new Howard Bank Visa debit/ ATM card will arrive in the mail approximately (2) two weeks prior to your account transition. The transition to the Howard Bank system will start at 5:00 p.m. on Friday, May 4, 2018 and will be completed on Monday, May 7, 2018 at approximately 9:00 a.m. FRIDAY, MAY 4 th The following systems will be unavailable beginning at 5:00 p.m. ACH/Wire Access Bill Pay Remote Deposit Capture The following systems will be in view only mode beginning at 5:00 p.m. This means you will only be able to view your account balances and transaction history as of 5:00 p.m. on the 4th. Online Banking Telephone Banking. All former 1st Mariner Bank branches will close at 5:00 p.m. Former 1st Mariner Bank locations are: Bel Air, Canton, Carroll Island, Glen Burnie, Hickory, Owings Mills, Pikesville, Severna Park, Timonium, White Marsh All Howard Bank ATMs will be available during this transition. SATURDAY, MAY 5 th Due to the transition, all former 1st Mariner Bank branches will be closed on Saturday, May 5, Please note that you will NOT be able to perform transactions at any Howard Bank branch during this time. MONDAY, MAY 7 th The following systems will be up and running by approximately 9:00 a.m. Online Banking Bill Pay ACH/Wire Access Remote Deposit Capture Telephone Banking Once activated, you may begin using your new Howard Bank debit/atm card at 9:00 a.m. Your 1st Mariner Bank card will be deactivated at this time and should be destroyed promptly. Normal branch business hours will resume on Monday, May 7th. 4

5 Key Resources The information in this guide will inform you about what we are doing on our end to ensure that the system transition is smooth and what you will need to do on your end. Our team is committed to making this a seamless process and welcomes the opportunity to answer any individual questions that you might have. As a reminder, Howard Bank will NEVER contact you requesting your account information. If you receive a call or requesting this information get in touch with us immediately. For up to date information and frequently asked questions about this transition visit HowardBank.com/Welcome. If you cannot find the answer in this guide or online, please feel free to call our team of expert bankers at If you prefer , reach out to us at Welcome@HowardBank.com. Please do not include any sensitive personal or financial information in your to Howard Bank. 5

6 General Banking Information ACCOUNT NUMBERS Your account number(s) will remain the same. ACCOUNT STATEMENTS We will generate your final 1st Mariner Bank statement on all applicable accounts on May 4th. After this date, your checking account statements will continue to be generated on a month end basis. This means your next statement will be generated on May 31, Savings statements will be generated on a quarterly basis. Annual CD statements will no longer be generated. You will continue to receive a notification at maturity. ATMS ATMs will remain operational over the weekend of May 4th. You will be able to make withdrawals. Please note that these transactions will not show in Online and Mobile Banking until Monday, May 7th because those systems will be in view only mode beginning Friday, May 4th at 5:00 p.m. You will NOT be able to do a balance inquiry. ATMs will be fully operational on Monday, May 7th. You will continue to have free access to over 25,000 MoneyPass ATMs nationwide. The look and layout of your statement may change, but all content will remain the same. 6

7 BRANCHES On Friday, May 4th all former 1st Mariner Bank branches will close at 5:00 p.m. to prepare for the transition. This update will take two (2) days and will be complete on Monday, May 7th at approximately 9:00 a.m. Due to the transition, all former 1st Mariner Bank branches will be closed on Saturday, May 5th. Normal business hours will resume on Monday, May 7th. You will NOT be able to perform transactions at any Howard Bank branch during this transition. Former 1st Mariner Bank locations are: Bel Air, Canton, Carroll Island, Glen Burnie, Hickory, Owings Mills, Pikesville, Severna Park, Timonium, White Marsh CERTIFICATES OF DEPOSIT Your CD will remain at the same terms and rates. Terms regarding automatic renewal will also remain in place. CHECKS Keep using your current 1st Mariner Bank checks until they run out. When you are in need of new checks please contact a branch or visit us online at HowardBank.com to place an order. CREDIT CARDS Continue to use your 1st Mariner Bank credit card. This card will continue to be accessible until its expiration date. Upon its expiration, a new Howard Bank credit card will automatically be sent to you. Credit card payments can be made online at HowardBank.com. 7

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9 General Banking Information continued DEBIT CARDS Continue to use your 1st Mariner Bank debit card for now. You will receive a new Howard Bank Visa debit card in the mail with instructions on how to activate your new card and select a PIN. You will receive this card approximately two (2) weeks prior to the transition that begins on Friday, May 4th. Once activated, your new card can be used starting Monday, May 7th at 9:00 a.m. All 1st Mariner Bank debit cards will be deactivated on Monday, May 7th at 9:00 a.m. Please destroy your old card at this time. Remember: You will have to change any automatic payments tied to your 1st Mariner Bank card to your new Howard Bank card. BUSINESS LOANS AND LINES OF CREDIT There are no changes to your existing loan rates, terms or conditions. Issuance of your account statements will not be interrupted. However, after May 4th they will be issued by Howard Bank. Continue to make payments on your loan as you normally would. ROUTING NUMBER Howard Bank s routing number is However, Howard Bank will continue to support 1st Mariner Bank s routing number. Please update your routing number after May 7th at your convenience. TELEPHONE BANKING You can access your business account(s) as of May 7th at 9:00 a.m. to perform routine banking tasks by calling If you have issues accessing telephone banking after May 7th, please call

10 Your Deposit Accounts The following charts outline your current 1st Mariner Bank account and the Howard Bank account to which it will convert. If you re not sure which 1st Mariner Bank account type you re currently in please refer to your bank statement or online banking profile. HOWARD BANK BUSINESS CHECKING If your current 1st Mariner Bank account is: Your new Howard Bank Account will be: Good for Businesses Business 50, Business 200, Business 250, Small Business, Business Interest*, Free Business Community Checking Business 300 Commercial Checking Small Business Checking With limited checking account activity Community Business Checking With moderate checking account activity and are sole proprietors or notfor-profits Business Relationship Checking With moderate checking account activity Business Solutions Checking With higher receivables and payables, higher cash flow balances and/or more complex needs Included Benefits 150 Debit and/or Credit items per month free 350 Debit and/or Credit items per month free Interest bearing 500 Debit and/or Credit items per month free Earnings credit on account balances to offset some or all of your fees Overdraft Privilege (ODP) Available, if eligible Not Available Not Available Not Available Maintenance Fees No monthly maintenance fee $.40 charge for any additional standard items over 150 The $25 monthly maintenance fee can be avoided with a $3,500 average balance $.40 charge for any additional standard items over 350 The $25 monthly maintenance fee can be avoided with one of the following: $10,000 average balance in business relationship checking OR $25,000 combined average balance in business deposit accounts OR $50,000 combined average balance in business deposit and business credit accounts $.40 charge for any additional standard items over 500 Analyzed account; Maintenance and transaction fees can be offset by an earnings credit based on account balance. Wire transfers, returned check fees, stop payments and other non-standard items fees are included in activities that can be covered by account balances maintained. Visa Debit Card Free Free Free Free Checks First order of wallet style value pack checks free** $100 credit given toward the first order of checks** $100 credit given toward the first order of checks** $100 credit given toward the first order of checks** No charge for select deposit tickets** No charge for select deposit tickets** No charge for select deposit tickets** No charge for select deposit tickets** Telephone Banking Free Free Free Free Online Banking with Bill Pay Free Free Free Free estatements Free Free Free Free *This account type is converting to a non-interest bearing product. You may change your account type later as desired. **Delivery Charges Apply 10

11 HOWARD BANK BUSINESS SAVINGS If your current 1st Mariner Bank account is: Business Statement Savings Business Money Market Your new Howard Bank Account will be: Description Business Savings Competitive interest rate with a low minimum balance Business Money Market Savings account that offers check writing capabilities Interest Earning Rates can be found at HowardBank.com Yes $.01 or more Interest is compounded daily and credited monthly Yes Tiered $.01 - $999.99, $1,000 - $9, $10,000 - $24,999.99, $25,000 - $49,999.99, $50,000 - $99,999.99, $100,000 or more Interest is compounded daily and credited monthly Minimum Opening $25.00 $ Requirements to Avoid Monthly Service Charge Otherwise a Monthly Service Charge of 6 Withdraws or Transfers Fee for Exceeding 6 $200 in account $5.00 Free $10 per withdrawal $1,000 in account $10.00 Free $10 per withdrawal ATM Access Yes Yes Online Banking Access Yes Yes Checks No Available 11

12 Business Online Banking (1st Online) Howard Bank is excited to offer our Online Banking service to fit your banking needs. You can expect the same great functionality and user experience with just a slightly different look! Howard Bank s Online Banking system will be available beginning Monday, May 7th at approximately 9:00 a.m. You will continue to have full access to your account information through the 1st Online Banking system until Friday, May 4th at 5:00 p.m. 1st Online will then switch to view only mode, meaning you will only be able to view your account balances and transaction history as of 5:00 p.m. on the 4th. You do not need to re-enroll in online banking if you currently have an online banking profile with 1st Mariner Bank. Your existing 1st Online Login ID and password will convert over. This means you will use those existing credentials to log in to the Howard Bank Online Banking system. Your current token will continue to work in Howard Bank s Online Banking system. A few things to note: All of your Online Banking transaction history will convert to the Howard Bank system. Your Security Challenge Questions will convert to the Howard Bank system. You will be prompted to answer these questions the first time you log in to the Howard Bank Online Banking platform. Please make sure you know the answers prior to logging in for the first time. If you need assistance with your Security Challenge questions please call Treasury Management at IMPORTANT: Make sure you know your current Login ID prior to logging in for the first time. If your User ID is saved in your current browser, it will NOT be saved the first time you log in on the Howard Bank system. 12 To log in, simply go to HowardBank.com and click on the Account Login button. Select the Business Banking or Small Business Banking option and click Log In. Your Access ID will be your current Login ID.

13 BUSINESS ONLINE BILL PAY Your current Bill Pay payees, scheduled payments, and activity history will automatically convert to the Howard Bank system and will show once you sign into Howard Bank Online Banking. It is recommended that you keep a record of your payee information and scheduled payments so you can verify that everything has converted over properly after Monday, May 7th. ACCOUNT ALERTS Any online banking alerts you currently have set up will need to be re-established in the Howard Bank system. To learn more about setting up account alerts please visit HowardBank.com REMOTE DEPOSIT CAPTURE Remote Deposit Capture will be unavailable beginning Friday, May 4th at 5:00 p.m. This service will be accessible at approximately 9:00 a.m. on Monday, May 7th. INTERNAL TRANSFERS Internal transfers are transfers scheduled between your accounts at 1st Mariner Bank, either one-time or on a recurring basis. Any scheduled internal transfers will remain intact in the Howard Bank system. BUSINESS ESTATEMENTS If you are currently enrolled in estatements, you will continue to receive your statements electronically. You do NOT need to re-enroll. You will have online access to the past 24 months of your estatements. ACH AND WIRES All ACH and Wire templates will transfer to the Howard Bank Online Banking system. 13

14 What s New? Howard Bank is excited to introduce the following additional technologies, products, and services to enhance your banking relationship. These new features will be available to you beginning Monday, May 7th. BUSINESS CONNECT Business (Direct) Connect Online Banking Service allows users to download account information into Intuit Quicken and QuickBooks, the easiest way to organize your business finances. No manual data entry Automatically reconcile data No duplicate transactions User friendly system Intuit Quicken and QuickBooks can be integrated through your Howard Bank Online Banking and Bill Pay. 14

15 BUSINESS MOBILE BANKING Business Mobile Banking puts the power of financial management and supervision right into your hands. Use your iphone or Android to monitor your accounts, view account activity, transfer funds, deposit checks and even pay bills wherever you are, whenever you choose. Most importantly, Business Mobile Banking is secure and safe. Multiple layers of authentication ensure your information stays with you, and you only. Business Mobile Banking will be available to anyone currently enrolled in the Business Online Banking service. To get started, contact your local Howard Bank representative. REAL-TIME ACCOUNT ALERTS Howard Bank offers technology that delivers real-time account alerts to any device or system based upon customer preferences. With this tool you can choose what you want to be alerted about, how you receive those alerts ( , text, push notification), where you receive alerts (mobile devices, addresses, online), and even when to receive alerts (users can indicate quiet times). This alert technology is your one stop shop for staying up-to-date on your account activity. Real-time alerts can be set up in Online and Mobile Banking. To learn more about these services please visit HowardBank.com 15

16 Branch Locations Aberdeen 3 West Bel Air Avenue Aberdeen, MD Bel Air 12A Bel Air South Parkway Bel Air, MD Canton 3301 Boston Street Baltimore, MD Carroll Island 176 Carroll Island Road Baltimore, MD Centennial Place Baltimore National Pike Ellicott City, MD Columbia Towers B Little Patuxent Parkway Columbia, MD Opening May 14th Defense Highway 116 Defense Highway Suite 100 Annapolis, MD Dundalk 1301 Merritt Boulevard Dundalk, MD Elkton 305 Augustine Herman Highway Elkton, MD Glen Burnie 305 South Crain Highway Glen Burnie, MD Hickory 1403 Conowingo Road Bel Air, MD Maple Lawn Johns Hopkins Road Laurel, MD Owings Mills 4800 Painters Mill Road Owings Mills, MD Parkville 2028 East Joppa Road Baltimore, MD Pikesville 1013 Reisterstown Road Baltimore, MD Remington 2700 Remington Avenue Suite 100 Baltimore, MD Rising Sun 6 Pearl Street Rising Sun, MD Severna Park 366 A Governor Ritchie Highway Severna Park, MD Snowden River 6011 University Boulevard Suite 150 Ellicott City, MD Timonium 2129 York Road Timonium, MD White Marsh Philadelphia Road Baltimore, MD howardbank.com Hour Telephone Banking