Welcome to Brookline Bank. Important information for First Commons Bank customers. BrooklineBank.com/FCB

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1 Welcome to Brookline Bank Important information for First Commons Bank customers BrooklineBank.com/FCB

2 Table of Contents Welcome to Brookline Bank Personal Banking Accounts 4 8 Business Banking Accounts 9 1 Online & Mobile Banking FAQs including Loans, Debit Cards, and more Locations Last Page 2

3 Welcome to Brookline Bank! As a new Brookline Bank customer, you ll have access to an array of valuable banking and financial services designed to help individuals and businesses manage their finances. In the following pages, you ll find everything you need to know about the transition to Brookline Bank and what all this means to you, including information about your accounts, Online and Mobile Banking, what to do with your checks and ATM/Debit Cards, the nearest office locations, and even new financial services and tools available to you. Our goal is to make this transition as smooth as possible for you. While we re hoping this welcome packet answers your questions, you can always visit us online at BrooklineBank.com/FCB or call us at prior to June 1 st or at as of June 4 th. BrooklineBank.com/FCB

4 Personal Banking Accounts As your new bank, we re committed to continuing to provide the high-touch service you re used to. At Brookline Bank, we will take the time to work with you and understand your specific banking needs so that we can offer the best solutions to help you meet your financial goals. In this section you will find information on how your First Commons Bank account(s) will transition to Brookline Bank account(s). We also provide you with an overview of the many products and services we offer to our personal banking customers. After the transition, if you believe a different type of account will better suit your needs, please stop by one of our locations or call us and we will be happy to assist you. As a courtesy to you, we are waiving all monthly maintenance fees on checking, savings, and money market accounts for the first three months after the transition. Checking We offer a selection of checking accounts that meets nearly any banking need. All ACCESSCHECKING accounts come with free Online Banking, Mobile Banking, Bill Pay, estatements, and a free Debit Card. CHECKING ACCOUNTS Here s how your First Commons Bank checking account(s) will transition. If you have a Checking Account and the average monthly balance of all of your combined personal accounts is: 1, 2 Less than $7,500 Between $7,500 and $75,000 OR if you have Direct Deposit of your paycheck or government check Above $75,000 (regardless of Direct Deposit) Your new Brookline Bank Checking Account will be: ACCESSONE Checking See next page for more information. Refer to pages 1-2 in the Personal Deposit Account ACCESSPLUS Checking See next page for more information. Refer to pages 1-2 in the Personal Deposit Account PREMIERACCESS Checking See next page for more information. Refer to pages 1-2 in the Personal Deposit Account 1 Your combined balance is based on monthly averages since 1/1/18. They include your checking, savings, money market accounts and CDs and the current outstanding principal balance of all your home equity lines/loans, personal loans, and mortgages. 2 Brookline Bank offers accounts with lower fees for customers age 18 or under and 65 and over. If you would like additional information, please visit a Brookline Bank office as of June 4,

5 ACCESSCHECKING Account Options ACCESSONE CHECKING ACCESSPLUS CHECKING PREMIERACCESS CHECKING A smart, simple account with no monthly maintenance fee Add Direct Deposit or combined balances to waive monthly maintenance fee Enjoy maximum rewards and a long list of VIP benefits Free Online Banking, Mobile Banking, Bill Pay & estatement Free Mastercard Debit Card An ACCESS Savings account Free Telephone Banking Discount on select loans with Autopay from Checking Free overdraft transfers from Savings/ Money Market Unlimited free access to 7,500 SUM program ATMs 4 Unlimited free access to any ATM in the USA Free standard checkbook orders Waived fees for most bank services Interest on checking balances of $100 or more We ll refund other banks surcharges on your monthly statement. A $15 value that can be applied to other checkbook orders. Includes stop payments, wire transfers, overdraft transfers, home equity annual fee, safe deposit box annual fee, and more. Monthly maintenance fee None $16.50; waived with Direct Deposit or $5,000 in combined balances. 5 $5.00; waived for Signature Business Banking customers or with $50,000 in combined balances. 5 Also available as 18/65 Checking, with reduced/waived fees for customers age 18 and under or 65 and over. Ask for details. 4 Brookline Bank belongs to the SUM program and is a member of the NYCE and Cirrus ATM networks. ATMs that are not part of the SUM program may impose a surcharge for withdrawals. PREMIERACCESS Checking customers will have these fees refunded on each monthly statement. 5 Combined balance is calculated by adding together: a.) the average daily balance of all your non-retirement savings, checking and money market accounts since their last statement date (or interest posting date, for passbook accounts); b.) the current balance of all your CDs and IRA accounts, as of your checking account s statement date; and c.) the current outstanding principal balance of all your home equity lines/loans, personal loans, and mortgages held by Brookline Bank, as of your checking account s statement date. 5

6 Personal Banking Accounts At Brookline Bank we offer a full selection of savings options designed to meet your specific goals. Savings and Money Market Accounts We offer a range of accounts that enable you to keep your short-term savings liquid and easily accessible. Your deposits are also fully insured above the FDIC $250,000 limit because Brookline Bank is a member of the Massachusetts Depositors Insurance Fund (DIF). SAVINGS ACCOUNTS Here s how your First Commons Bank savings account(s) will transition. If you have a Savings Account and: 1 You also have a Checking Account You do not have a Checking Account Your new Brookline Bank Savings Account will be: ACCESS Savings See next page for more information. Refer to pages -4 in the Personal Deposit Account Statement Savings See next page for more information. Refer to pages -4 in the Personal Deposit Account 6

7 ACCESS Savings Account. A complementary ACCESS Savings Account is available for all Brookline Bank checking accounts. It earns a higher interest rate than our Statement Savings account, and can be combined with your other Brookline Bank accounts on one statement to simplify managing your accounts. No minimum balance is required. Statement Savings Account. Perfect for customers who are looking for a low-cost way to watch their money grow. This account has a low minimum balance requirement to help you move toward your financial goals, with flexible and easy access to your account at your local Brookline Bank office, ATM, or online. MONEY MARKET ACCOUNTS Here s how your First Commons Bank money market account(s) will transition. If you have a Money Market Account and: Your new Brookline Bank Money Market Account will be: You have no checking account or will have ACCESSONE Checking at Brookline Bank You will have an ACCESSPLUS or PREMIERACCESS Checking account at Brookline Bank ACCESS Money Market See below for more information. Refer to pages -4 in the Personal Deposit Account PREMIERACCESS Money Market See below for more information. Refer to pages -4 in the Personal Deposit Account ACCESS Money Market Account is designed for customers who want to earn a higher, tiered rate of interest. Plus, you can combine your ACCESS Money Market Account with other Brookline Bank accounts on one statement for easier account management. PREMIERACCESS Money Market Account pays a tiered rate of interest that increases with higher balances. It is available to PREMIERACCESS and ACCESSPLUS Checking customers with no minimum balance requirement or monthly fee, and balances can be used toward waiving monthly fees on checking. 1 Brookline Bank offers accounts with lower fees for customers age 18 or under and 65 and over. If you would like additional information, please visit a Brookline Bank office as of June 4, BrooklineBank.com/FCB 7

8 Personal Banking Accounts 8 Certificates of Deposit (CDs) If you have a Certificate of Deposit (CD) with First Commons Bank, your terms and interest rates will not change as it transitions to Brookline Bank. At Brookline Bank, our Certificate of Deposit (CD) options deliver competitive rates and terms to help meet your savings and retirement needs. Ranging from months to 5 years, they provide a safe, low-cost vehicle to help your money grow. You can use your CD balances to offset PREMIERACCESS or ACCESSPLUS Checking monthly service charges. You can also combine your CDs on your Brookline Bank checking statement for easier management of your accounts. Visit BrooklineBank.com to learn more about our CD options and current rates. Borrowing If you have a mortgage, home equity credit, or personal loan through First Commons Bank, it is important for you to know that your account numbers and loan terms will remain the same. At Brookline Bank, we offer a number of borrowing options which include mortgages, home equity credit, and personal loans. Mortgages: We help make buying or refinancing your home easier with a selection of mortgage options to fit your needs. Whether you are looking for a fixed or adjustable rate, conforming or jumbo mortgage, our mortgage specialists will help customize the right mortgage for you. Home Equity Credit: You can put the equity in your home to work for you with a Loan or Line of Credit from Brookline Bank. Our Home Equity solutions offer attractive rates and terms that make using the equity in your home easier to handle. Personal Loans: We offer Loans to meet short-term borrowing needs and an Overdraft Line of Credit to protect your Brookline Bank checking account from overdrafts.

9 Business Banking Accounts Brookline Bank is here to make this transition as smooth as possible for your business. We want to make sure that you have access to the business banking products and services that best suit your business s needs. We offer top-of-the-line products and services, from checking and savings accounts to lending services, cash management solutions, and more. In this section you will find information on how your First Commons Bank account(s) will transition to Brookline Bank account(s). We also provide you with an overview of the many products and services we offer to our business banking customers. After the transition, if you believe a different type of account will better suit your business needs, please stop by one of our locations or call us and we will be happy to assist you. As a courtesy to you, we are waiving all monthly maintenance fees on checking, savings, and money market accounts for the first three months after the transition. BrooklineBank.com/FCB 9

10 Business Banking Accounts Business Checking We offer a range of business checking options for organizations of all sizes and banking activity levels. All Business Checking accounts come with free Business Online Banking, Mobile Banking, Bill Pay, estatements, and free Business Debit Card(s). CHECKING ACCOUNTS Here s how your First Commons Bank business checking account(s) will transition. If you have a Business Checking account, and: 1 Your new Brookline Bank Business Checking Account will be: Your average monthly checking balance is less than $15,000 OR the combined average monthly balances of all of your business deposit accounts are less than $0,000 Your average monthly checking balance is more than $15,000 OR the combined average monthly balances of all of your business deposit accounts are more than $0,000 Business Checking See next page for more information. Refer to pages in the Business Deposit Account Business Gold Checking See next page for more information. Refer to pages in the Business Deposit Account Please note, law offices with IOLTA checking will continue to have IOLTA checking at Brookline Bank. 1 Your combined balance is based on monthly averages since 1/1/18. They include your business checking, savings, and money market accounts. 10

11 Business Checking Options BUSINESS CHECKING BUSINESS GOLD CHECKING COMMERCIAL CHECKING NON-PROFIT CHECKING with interest IOLTA CHECKING A low-cost account for businesses with basic needs. For moderate transaction volumes and basic cash management solutions. The right choice for high transaction volumes or more complex financial/ cash management requirements. For non-profit organizations, an interest earning checking account. Designed for attorneys and law firms who need to administer client funds. Free Business Online Banking with Business Bill Pay Free Debit Mastercard BusinessCard Access to Deposit XPress (Remote Deposit Service) Signature Business Banking Benefits (see p. 1) Access to Online ACH and Wire Transfers Access to full Cash Management Services including Account Analysis Earns Interest No No Earnings Credit Yes Yes Monthly Maintenance Fee $7.50 $22.00 $16.00 Free Free Minimum balance to waive monthly maintenance fee $2,500 average monthly account balance $12,500 average monthly account balance OR $25,000 combined balance 2 N/A N/A N/A Per item fee First 150 free, then $0.50 for each item thereafter First 500 free, then $0.50 for each item thereafter $0.20 for each check paid, $0.75 for each deposit, $0.15 for each item deposited First 200 free, then $0.75 for each item thereafter None 2 Combined balance for Business Gold Checking is calculated by adding together the average daily balance of all your savings, checking and money market accounts since their last statement date (note: CD balances are not combined). An item is defined as each debit, credit, or deposited item. Additional fees may apply for other transaction types. BrooklineBank.com/FCB 11

12 Business Banking Accounts Business Savings and Money Market Accounts We offer a range of accounts that enable you to keep your short-term savings liquid and easily accessible. Your deposits are also fully insured above the FDIC $250,000 limit because Brookline Bank is a member of the Massachusetts Depositors Insurance Fund (DIF). BUSINESS SAVINGS Here s how your First Commons Bank business savings account(s) will transition. If you have a Business Savings Account With any balance Your new Brookline Bank Business Savings Account will be: Business Savings Refer to pages in the Business Deposit Account BUSINESS MONEY MARKET Here s how your First Commons Bank business money market account(s) will transition. If you have a Business Money Market account With check writing Without check writing Your new Brookline Bank Business Money Market Account will be: Business Money Market with Checks Refer to pages in the Business Deposit Account Business Money Market Savings Refer to pages in the Business Deposit Account 12

13 Cash Management Solutions Our cash management services provide advanced banking solutions including: Deposit XPress Positive Pay Credit & Debit Card Processing Lockbox Debit Mastercard Business Card Payroll & HR Services Cash Management Online Banking Foreign Exchange Services Online Payment Portal Business Lending If you have a loan through First Commons Bank, it is important for you to know that your account number and loan terms will remain the same. Brookline Bank offers a number of business lending options, including: Term Loans SBA Loans Lines of Credit Condominium Association Loans Commercial Mortgages Signature Business Banking Premier Services for Businesses and Their Owners A strong business banking relationship should provide a full range of benefits and value. That s why we offer Signature Business Banking, with services for the business and personal banking needs of business owners including our top-tier personal checking account, PREMIERACCESS Checking, with no monthly maintenance fee. For more information go to: BrooklineBank.com/signature For more information about all of our Business Banking services, please contact or visit us online at BrooklineBank.com. BrooklineBank.com/FCB 1

14 Online & Mobile Banking Online Banking If you are currently an Online and Mobile Banking customer at First Commons Bank, all of your transaction history, estatements and Bill Pay information will transition into Brookline Bank Online Banking. The following are important details you need to know about the transition weekend and how to get started with Brookline Bank Online Banking. From 7:00 PM on Friday, June 1, 2018, to 8:00 AM on Monday, June 4, 2018, you will not be able to access Online or Mobile Banking. 14

15 After 8:00 AM on Monday, June 4, 2018, you will be able to access Brookline Bank Online Banking and log in for the first time. Go to BrooklineBank.com and log into Online Banking using your First Commons Bank Online Banking User ID and Password.* Upon logging in for the first time, you will be asked to enter new security questions and answers and agree to the Online Banking Agreement. Once successfully logged in, you should see all of your transaction history, estatements, and Bill Pay information from First Commons Bank. Please note, if you already have Brookline Bank accounts and use Online Banking, simply log in with your current Brookline Bank Online Banking ID and Password. You should now see all of your First Commons Bank accounts, transaction history, estatements, and Bill Pay information. Important information for Cash Management customers: Cash Management customers who have ACH or wire transfer services will be using Brookline Bank s Cash Management Online system. You will be contacted directly by our Cash Management specialists to assist in setting up and logging in to Cash Management Online. Mobile Banking On Monday, June 4 th you will be able to access your information via Mobile Banking; however, you will first need to log in to Online Banking. Then, download the Brookline Bank Mobile App via the Apple App Store or Google Play TM Store. Please also refer to the Online or Mobile Banking FAQ section on page 18 of this brochure for additional information. * If you are having difficulty logging in to Brookline Bank Online Banking for the first time, it may be that your current First Commons Bank Online Banking ID is already being used by another Brookline Bank customer. In this case, please call Brookline Bank s Customer Service Center at for assistance logging in. BrooklineBank.com/FCB 15

16 Frequently Asked Questions General Information Q: When can I expect changes to occur? A: We will be transitioning accounts and services over the weekend of June 1, Your deposits are already fully insured above the FDIC $250,000 limit thanks to Brookline Bank being a member of the Massachusetts Depositors Insurance Fund. You also currently have the ability to use Brookline Bank s ATMs as well as those at our other banks, First Ipswich Bank and Bank Rhode Island. Q: What will happen to the existing First Commons Bank branches? A: On June 1 st First Commons Bank branches and ATMs will close at :00 PM. On Monday, June 4 th, Brookline Bank s 25 offices and 27 ATM locations will become available for your use. For a full listing of our locations, please refer to the back cover of this Welcome Brochure or visit us online at BrooklineBank.com/servicecenter/locations. Q: Who should I contact if I have questions, problems, or concerns? A: Prior to June 1, 2018, please continue to visit your First Commons Bank branches or call As of June 4 th please contact or visit any of our 25 office locations. Q: Will there be enhancements to accounts/services offered currently? Will accounts/services be taken away? A: We are making every effort to match services as closely as possible. In many cases, Brookline Bank offers more enhanced services than First Commons Bank. 16 Unfortunately Brookline Bank is not a member of the Allpoint Network. While you may continue to use Allpoint ATMs, fees will apply unless you are a PREMIERACCESS Checking customer. Q: When can I start using Brookline Bank locations? A: You will be able to use Brookline Bank locations beginning June 4, 2018.

17 Q: Where are the Brookline Bank locations? A: Brookline Bank has 25 locations across the Greater Boston area, with two locations in Wellesley and four Newton area locations. For a full listing of office locations, please refer to the back of this Welcome Brochure or visit us online at BrooklineBank.com/servicecenter/locations. Deposits and CDs Q: Will my account number(s) remain the same? A: The vast majority of account numbers will remain the same. We will contact you directly if your account number is changing. Q: Can I use my current checks and deposit tickets? A: Yes, you can continue to use your checks and other documents indefinitely. If you would like to order new Brookline Bank checks, please visit your nearest Brookline Bank office, or go to BrooklineBank.com/servicecenter/order-checks. Q: What will happen to direct deposit of payroll or Social Security payments going into my account? A: They will continue uninterrupted. You do not need to make any changes. Q: Will there be any changes to my deposit statements? A: You will receive your May First Commons Bank statement in early June. Your May statement will include any transactions that you made on June 1 st. Your next statement will be from Brookline Bank and will reflect transaction activity through the end of June. Q: Will I still receive a monthly interest check on my savings, checking, or money marketing account? A: No, interest will be added to your account balance at the end of each statement period. Q: When will funds from deposits be available? A: Brookline Bank has the same funds availability as First Commons Bank. Cash, wire, and ACH deposits will be available the same day. Check deposits will be available the next day. Q: Will there be any changes to the interest rate of my existing certificate of deposit (CD)? A: No. Your current CD terms and rates will stay the same to their maturity. Q: Will I still receive a monthly CD statement? A: No, you will no longer receive monthly statements for your CD. You will now receive a notice in advance of its maturity date. After the transition, you may request to have your CD information added to your checking or savings statement. Q: Are my deposits with Brookline Bank FDIC insured? A: Yes. In fact, as of March 1, 2018, the merger completion date, all your deposits are insured in full over the $250,000 FDIC limits thanks to Brookline Bank being a member of the Massachusetts Depositors Insurance Fund (DIF). This includes any account(s) you may already have at Brookline Bank. BrooklineBank.com/FCB 17

18 Frequently Asked Questions Loans Q: Are there any changes to the terms of my loan(s)? A: All First Commons Bank loan terms will remain the same. Q: Will my loan account number remain the same? A: Yes. Q: Where do I make my loan payments? A: Continue to make loan payments as usual. After the transition, you can continue to mail in payments using the new payment coupon on your Brookline Bank loan statements. Or, you can transfer funds online or even set up automatic payments. Q: Will Brookline Bank continue to automatically debit my deposit account for my loan payment? A: Yes. Q: Will I still be able to use my home equity line of credit? A: Yes. Q: Will my overdraft line of credit change? A: Minor changes to overdraft lines of credit have already been communicated to customers. Online and Mobile Banking Q: Will there be any disruption to Online and Mobile Banking services? A: Over the transition weekend, Online and Mobile Banking service will be suspended. As of Monday, June 4, 2018, you may log in to Brookline Bank Online Banking. See pages for more information. Once you have logged in to Online Banking, you may then download our Mobile Banking app from either the Apple App store or the Google Play TM Store. Q: Will there be any changes to external (interbank) fund transfers? A: Any recurring fund transfers up to $2,500 per day that you currently have set up through First Commons Bank will transfer with no changes. Because Brookline Bank limits external transfers to $2,500 per day, any scheduled fund transfers over that amount will not occur. ATM/Debit Cards Q: Will there be any disruption with existing ATM machines? A: As of June 1, 2018, First Commons Bank ATMs will permanently close. All Brookline Bank ATMs are currently available to you for cash withdrawals and will be full-service as of June 4,

19 Q: Is Brookline Bank a member of the SUM and Allpoint ATM networks? A: Brookline Bank is a member of the SUM Program. Customers may use SUM Program ATMs with no foreign ATM surcharge from the host bank. Brookline Bank is not a member of the Allpoint Network. While customers may continue to use Allpoint ATMs, fees will apply unless you are a PREMIERACCESS Checking customer. Q: Will I receive a new ATM and/or Debit Card? A: Yes, but please continue to use your First Commons Bank card through June, Your new Brookline Bank card will be mailed to you on May 21 st. A separate PIN mailer will be mailed on May 2 rd. (If you open your First Commons Bank account after May 21, 2018, your new ATM/Debit Card and PIN will be sent after June 4, 2018.) Please activate and begin using your new Brookline Bank card as of June 4, 2018, when your First Commons Bank ATM/Debit Card will become inactive. If you currently have recurring payments set up with your First Commons Bank ATM/Debit Card, please contact those merchants with your new Brookline Bank ATM/Debit Card information once your card has been activated. Miscellaneous Q: Will Brookline Bank continue to automatically deduct payments, bills, and external loan payments from my account(s)? A: Yes. Q: Will my IRA account change? A: No. There is nothing you need to do. Q: Will I still have overdraft protection? A: If you currently have overdraft protection at First Commons Bank, you will have it at Brookline Bank. Q: Will I still have access to my safe deposit box? A: All Safe Deposit customers have already been contacted regarding the transition. Brookline Bank offers Safe Deposit Boxes in several of our locations, in varying sizes. Q: Does Brookline Bank have telephone banking? A: Yes. As of June 4, 2018, customers can call to make transfers, check balances, and more. Q: How do I set up wire transfers? A: Visit or call one of our 25 Brookline Bank locations. Q: I still have questions. Whom can I contact? A: Until June 1, 2018, continue to contact your First Commons Bank branch. As of June 4 th, you can call the Brookline Bank Customer Service Center at during regular business hours (M-F 8:00AM - 6:00PM ET; Sat. 9:00AM - 2:00PM ET.), or visit any of our 25 locations. BrooklineBank.com/FCB 19

20 Visit any of Brookline Bank s 25 office locations including 2 in Wellesley and 4 in the Newton/Chestnut Hill area. Arlington 856 Massachusetts Ave, Arlington, MA Bedford 168 Great Road, Bedford, MA 0170 Boston 11 Clarendon Street, Boston, MA State Street, Boston, MA Brookline 2 Harvard Street, Brookline Village, Brookline, MA Beacon Street, Brookline, MA W. Roxbury Parkway, Brookline, MA Beacon Street, Brookline, MA Beacon Street, Brookline, MA Burlington 4 Cambridge Street #9, Burlington, MA Burlington Mall Road, Burlington, MA 0180 Chestnut Hill 1220 Boylston Street, Chestnut Hill, MA Lexington 179 Massachusetts Ave, Lexington, MA Malden 190 Commercial Street, Malden, MA Medford 60 High Street, Medford, MA High Street, Medford, MA Salem Street, Medford, MA Needham 902 Highland Avenue, Needham Heights, MA Newton 10 Langley Road, Newton, MA Walnut Street, Newton Highlands, MA Walnut Street, Newtonville, MA Waltham 456 Main Street, Waltham, MA Wellesley 5 Washington Street, Wellesley, MA Washington Street, Wellesley, MA West Roxbury 1808 Centre Street, West Roxbury, MA 0212 Customer service is just a phone call away. If you have questions prior to June 1 st, please call Starting June 4 th, please call the Brookline Bank Customer Service Center: Member FDIC Member DIF NMLS ID # Equal Housing Lender