Welcome. to distinctive service and effective advice from the people you know and trust.

Transcription

1 Welcome to distinctive service and effective advice from the people you know and trust.

2 The Pinnacle Difference At our inception in 2000, we decided to create a culture where client service really means something. For us, it s more than smiling and being friendly when you walk in. Below are just a few ways we have removed the irritants people tell us they experience at other banks. Experienced local professionals. We recruit and retain proven talent. Our associates have the independence and expertise to make local decisions. BNC Bank/Bank of North Carolina associates will be staying with us, and with you. Local decision making. Your financial advisor is empowered to make decisions, which means no bureaucracy, hassles or long waits. Accurate and proactive. We can t promise we ll never make a mistake. We do promise to be vigilant about finding, reporting and fixing problems. Extraordinary convenience. We are focused on providing value not on charging nuisance fees. Pricing is based on the breadth of the relationship with Pinnacle. Experience the Pinnacle difference when you contact us. If you have any questions about the information in this booklet, please let us know. Call our Client Service Center at (800) during business hours to speak to a live person. Go to a site set up to help guide you through the transition. Visit one of our offices to speak to an associate in person.

3 Our Track Record Our goal is to have experienced, successful associates provide distinctive service and effective advice to our clients. Happy clients who stay with us over time are the basis of our outstanding financial performance. Excited Associates FORTUNE magazine named Pinnacle to its list of the 100 Best Companies to Work For in Pinnacle also earned the No. 7 spot on FORTUNE s list of the Best Workplaces in Financial Services and Insurance. 93 percent of Pinnacle associates stay with us year after year, creating an exceptional client experience. Engaged Clients Financial research firm Greenwich Associates honored Pinnacle with two Best Brand awards one for Ease of Doing Business and the other for Trust in Small Business Banking. Nearly 97 percent of respondents on our client survey agree that Pinnacle is recognizably better than its competition. Enriched Shareholders We have been one of the highest performing bank stocks in the nation since opening our doors in the fourth quarter of 2000 more substantiation that our obsession with our work environment and client satisfaction does indeed lead to outsized shareholder returns. We consistently produce strong asset quality metrics, providing meaningful credit leverage for our firm. 2

4 Transition Highlights Review the information below to help you prepare for the conversion. BNC Bank/Bank of North Carolina is becoming Pinnacle Financial Partners on September 25. This means your accounts will convert to Pinnacle accounts, our offices will have new signs, and you ll notice the Pinnacle logo when you visit Online Banking. Debit Card In the coming months you will receive your new Pinnacle MasterCard Debit Card. If you need to update your address of record, please call our Client Service Center at (800) by Sept. 1. Instructions for activating your card and establishing your PIN will be including with your card. Continue to use your BNC Bank/Bank of North Carolina debit card until your new card arrives. Once you have activated your card, update any payments you have tied to your BNC debit card with your new Pinnacle debit card number. If you misplace your new Pinnacle card, please call our Client Service Center at (800) for a replacement. Online Banking Nothing is changing at this time. You will continue to use the same Online Banking system, but after September 25 you ll notice that it will be rebranded to Pinnacle Financial Partners and that your accounts will have different product names. You can start logging into Online Banking with your existing username and password at at any time. Mobile Banking You will continue to use the same mobile banking app, but after September 25 you ll notice that the icon will look different and the screens will be rebranded to Pinnacle Financial Partners. One difference is that you will not be able to manage your Pinnacle debit card through the app. Call (844) if your card is lost or stolen. 3

5 Your New Accounts Personal Deposit Accounts For us, client service means offering simple, straightforward account options. It also means answering the phone when you call, instantly replacing your debit card and providing free overdraft transfers from another Pinnacle account. Please refer to the enclosed letter for information about how your specific accounts will be affected by the transition. Once you review the descriptions below, you may be interested in a different account. Just let us know, and we can help you find the account that s best for your specific needs. Checking Basic Access Balance Interest Senior BNC Perks & BNC Rewards Service charge Options to waive Earns interest Non-Pinnacle ATM fees refunded Overdraft protection available Free overdraft transfers from another Pinnacle account Free ID theft resolution advice $3 $8 $8 $12 $10 Because Waived with an estatement Waived with direct deposit and estatement Waived with $1,000 average balance Waived with $2,500 average balance or combined $25,000 Waived with $500 average balance or direct deposit No No No Yes Yes None Four per month Four per month All None Online and mobile Mobile deposit Additional features Free checks and cashier s checks Free checks and cashier s checks Pinnacle does not offer a similar product, we will continue to support these BNC Bank/Bank of North Carolina accounts after conversion. Please see the enclosed letter for details on your account. 4

6 Your New Accounts Personal Deposit Accounts Savings Your interest rate is not changing at this time. Pinnacle s savings and money market accounts include unlimited deposits and free transfers from your Pinnacle checking account. You re limited to six thirdparty savings account withdrawals or transfers per month by federal regulation. There is a $15 fee for more than six transactions. However, this limit and fee do not apply to withdrawals or transfers made in person at an office or ATM. Beginner Savings This account does not have a service charge and is limited to two withdrawals per month. The fee is $2.50 per withdrawal over that limit. Vision Savings The $2 monthly service charge is waived with a $500 average daily balance. Outlook Money Market The $5 monthly service charge is waived with a $2,500 average monthly balance, $15,000 average combined monthly deposit account balances (business and personal accounts) or $150,000 in Pinnacle Asset Management accounts. Zenith Money Market The $10 monthly service charge is waived with a $10,000 average monthly balance, $25,000 average combined monthly deposit account balances (business and personal accounts) or $250,000 in Pinnacle Asset Management accounts. Certificates of Deposit If you currently have a CD, the terms and rates will remain the same until maturity. When you renew your CD it will go to Pinnacle s terms, which includes simple interest instead of compound. Pinnacle offers: Flexible terms from 30 days to five years Interest at competitive rates Eligible for FDIC insurance based on ownership categories IRA Money Market If you currently have an IRA money market account, the rates and fees will remain the same. 5

7 Your New Accounts Business Deposit Accounts Our financial advisors are experienced, local professionals who are empowered to make decisions. Our team is capable of helping clients build something out of the ordinary, tailored to your own needs. Please refer to the letter enclosed with this booklet for information on how your specific accounts will be affected by the transition. Once you review the descriptions below, you may be interested in a different account. Just let us know, and we can help you find the account that s best for your specific needs. Business Checking Horizon 75 Horizon 150 Horizon 300 Horizon 500 Summit NOW Vista Service charge Balance to waive Combined balance to waive (including personal accounts) $0 $7 $15 $50 $12 Analyzed N/A $5,000 $10,000 $30,000 $10,000 Analyzed N/A N/A $20,000 $60,000 $20,000 Analyzed Monthly interest Number of transactions Per item over transaction limit Free Online Banking with BillPay Free MasterCard business debit card None None None None Tiered Earnings credit based on average monthly balances Up to 75 Up to 150 Up to 300 Up to 500 Up to 150 No Limit $0.25 $0.25 $0.25 $0.25 $0.25 No Limit Analyzed Check images in statement Access to remote and mobile deposit Overdraft protection available Analyzed 6

8 Your New Accounts Business Savings Accounts Business Savings Accounts Your interest rate is not changing at this time. You re limited to six third-party savings account withdrawals or transfers per month by federal regulation. There is a $15 fee for more than six transactions. However, this limit and fee do not apply to withdrawals or transfers made in person at an office or ATM. Vision Business Savings The $5 monthly service fee is waived with $500 average daily balance. Zenith Business Money Market Deposit up to 50 items per month. There is a $0.25 charge per transaction for more than 50 items. The $10 monthly service fee is waived with an average monthly balance of $5,000. Treasury Management Services We will work directly with treasury management clients to ensure a smooth transition. For the most part, you will continue to use the same treasury management systems until we move to a unified platform in Pinnacle offers sophisticated treasury management tools to all of our business clients, both large and small. Our experienced treasury management advisors learn about your company and its cash flow patterns to discover the right tools for managing the timing of payments and receipts while monitoring the company s cash position. We offer: Making Payments (Payables) Business Credit Cards Electronic Payments/Payroll (ACH) Wire Transfers Online Banking with BillPay Positive Pay Purchasing Cards Cash Flow Management Zero-Balance Account Sweep Account International Services Foreign Exchange Letters of Credit Making Deposits (Receivables) Remote and Mobile Deposit Lockbox Services Electronic Collections (ACH) Merchant Card Services 7

9 Disclosure of Fees $ NSF/Overdraft Return Item (Per Item) $ NSF/Overdraft Paid Item (Per Item) $ Stop Payment (Per Item) Account Research $ Per Hour $ 1.50 Check Copy $ 5.00 Copy of Previous Periodic Statement $ 8.00 Cashier s Check Client Request $ Returns (Deposited Items Returned Unpaid) $ ACH Returns $ Special Handling on Returns (Deposited Items Returned Unpaid) $ Monthly Fee for Accounts with Multiple Signature Requirement on Paid Items $ 0.50 Per Item Fee for Accounts with Multiple Signature Requirement on Paid Items $ Wire Transfer Domestic Incoming $ Wire Transfer Domestic Outgoing $ Wire Transfer Commercial Outgoing Online (Business Clients Only) $ Wire Transfer International Incoming $ Wire Transfer International Outgoing $ Foreign Currency Purchase or Exchange ($250 Minimum) $ Foreign Draft Purchase $ Deposited Item Drawn on any Canadian Financial Institution $ Deposited Item Drawn on any Non-Canadian Foreign Financial Institution $ Courier Pick-Up (Business Clients Only) Safe Deposit Box Annual Rental Charge (varies depending on the size of the box. Please contact an office for details.) $ Safe Deposit Box Lost Key/Box Drilling $ 5.00 Safe Deposit Box Late Fee $ Items Sent for Collections (Per Item) $ Levy or Garnishment Processing $ Close Account Due to Negative Balance $ Overdraft Fee (assessed on accounts that remain overdrawn after close of business on 7th business day after initial overdraft) $ 5.00 Monthly Dormant Account Fee 0.90% MasterCard Cross Border Fee equal to 0.90% of the U.S Dollar value of any transaction conducted at a non-u.s. merchant or location. Fee is originated by MasterCard. 0.20% MasterCard Currency Conversion Fee equal to 0.20% of the U.S. Dollar value of any transaction where a conversion to a non-u.s. Dollar denomination occurs. Fee is originated by MasterCard. $ ATM or Debit Card Rush Order Fee $ 5.00 Replacement ATM or Debit Card (after two in a 12-month period) 8

10 Your New Accounts Loan Accounts Loans The rates and terms for your BNC Bank/Bank of North Carolina loans, including home equity lines of credit, are not changing. If you have established automatic payments, they will continue to occur. Unless notified otherwise, your account number will not change, and you will receive a monthly billing statement on all loan accounts with Pinnacle. You can remit your payment using the return envelope to: Pinnacle Financial Partners, P.O. Box , Nashville, TN Pinnacle also provides several ways to pay your loan electronically, including automatic debit and Online Banking. Please contact our Client Service Center at (800) to discuss options. If you are looking for additional financing, Pinnacle offers a wide range of options for small and large businesses as well as individuals. Lending products are much the same no matter which financial institution you choose. The difference, then, lies in the experience and expertise of the people. We ll work through a variety of factors with you the reason for the loan, existing resources, your desired repayment period and monthly payment threshold to customize a loan that fits your needs. No LOAN calls. Decisions are made locally by someone who knows the market. Personal and Vehicle Loans Lines of Credit Mortgages MasterCard Credit Cards Business Loan and Credit Products Commercial Real Estate Equipment Loans and Leasing Business MasterCard Credit Cards Statements Your statement cycle will remain the same. The only difference will be a Pinnacle-branded design. We do not include reconciliation sheets in our statements, but you can find them online at 9

11 Frequently Asked Questions What is Pinnacle s website address? We have set up a site specifically to help you through the transition. Please visit for more information about Pinnacle and to log into Online Banking with your existing username and password. Will the business hours at my office change? Our hours are not changing. Will my office s phone number change? No. Will any offices be closed? After a thorough review of the locations in our footprint, we made the decision to close a limited number of BNC Bank/Bank of North Carolina offices by the end of the year. We will communicate directly with clients of those locations at least 90 days in advance to advise them of the nearest location and ways to manage finances from anywhere, such as mobile deposit, Online Banking and more. Does Pinnacle have a client service call center? Yes. You can reach our Client Service Center based in High Point, NC at (800) to speak to a live person during business hours. Does Pinnacle have an automated number? Yes. You can reach our self-service, automated line anytime at (877) Your Account Will my account number change? The vast majority of account numbers will not change. However, there was a small amount of duplicate account numbers between BNC Bank/Bank of North Carolina and Pinnacle. Affected clients will receive information about the transition and new checks. Will my routing number change? Not at this time. Please keep using the same routing number. You will continue to receive your ACH deposits and direct deposits. Are wire instructions changing? Not at this time. You will continue to schedule wire transfers as usual. Will ACH debits and drafts continue to post to my account? Yes. Any automatic debits tied to your account will continue to occur. Any drafts tied to your debit card number will need to be updated. 10

12 May I continue to use my BNC Bank/Bank of North Carolina checks? You can continue to use your current supply. If you use a third-party check vendor, don t update your routing number when you place a new order. You can reorder checks online at or through our Client Service Center at (800) Will my automatic transfers between accounts remain the same? Yes. Will my statement cycle date change? No. All statement cycles will stay the same. Will I continue to receive an estatement on my account? If you are currently signed up to receive an estatement, we will continue to send you one through Online Banking. If I currently have Bounce Protection or Cashline, will this feature remain in place? Yes. Pinnacle offers Overdraft Privilege, which is similar to Bounce Protection, and Overdraft Protection Line of Credit, which compares to Cashline. In addition, Pinnacle provides overdraft transfers between accounts at no charge to you. Will my Bounce Protection or Cashline limits remain the same? Yes. Does Pinnacle limit the number of overdraft fees charged in a 24-hour period? Yes. The daily limit for all consumer accounts is five. For business accounts, the maximum number is five if a debit card is attached to the account. If a debit card is not associated with the account, there is no limit. We assess the fee when the account is overdrawn by any amount. How will transactions post to my checking account? Your transactions may not be processed in the order in which they occurred. In the normal course of business, deposits are posted to your account first. Payments against your account are processed by category in the following order: rejected items from previous business day, teller cashed items at Pinnacle offices, ATM withdrawals, debit card transactions, in-person withdrawals, checks, and Automated Clearing House (ACH) items. Items within each category will be paid smallest to largest with the exception of checks, which are paid in sequential check number order. We reserve the right to change the order of payment without notice to you if we suspect fraud or possible illegal activity affecting your account. 11

13 Frequently Asked Questions How soon are my funds available after I make a deposit? In most cases, Pinnacle makes your funds available to you on the day we receive your deposit. Here s how it works: Consumers and businesses who make a deposit will see the credit in their available balance. We allow clients to write checks, withdraw money at an ATM or use their debit card on available balance. Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. Businesses that use sweep accounts or wire money still receive same-day credit for deposits. However, if you have checks that are drawn on another bank (non-pinnacle checks), these funds are not available to sweep or wire until the next day. If you deposit funds through mobile or remote deposit, they are made available on the same day when received before the cut-off time (with the exception of commercial sweeps). For more information, see the enclosed depositor agreement. Will my interest rate on my checking and savings account change? Not at this time. We are converting all accounts at their current rate. If I have accounts at both BNC Bank/Bank of North Carolina and Pinnacle, will they be insured separately by the FDIC? No. If you have questions about your FDIC coverage, please let us know. Will I receive the accrued interest if I close my account? No. If you close your account before interest is credited, you will not receive the accrued interest. Debit Cards and ATMs Will my debit card PIN change? Yes. When you receive your new debit card, you will also receive instructions on how to set a new PIN. You can change your PIN via phone and do not have to visit an office or ATM to make this change. Are there daily limits on my debit card? For the protection of your account, we have a standard daily limit of $2,500 at the point of sale and $500 at an ATM. If you already have a higher limit on your card or are in a product that offers a higher limit, it will not change. There may be times when you need to make a purchase higher than the standard limits. If so, just call our Client Service Center at (800)

14 May I access all of my accounts through my debit card? You can access a primary checking account and a savings account using your debit card. What should I do if my new Pinnacle debit card is stolen? Please contact us at (844) or call your local office immediately to report your card lost or stolen. Our Client Service Center will also provide the best option for getting a replacement card quickly. Please note that you will not be able to manage your debit card through the mobile banking app. Text alerts will continue to be available in instances of suspected fraud. What should I do if I have automatic payments linked to my debit card? You will need to update the card information tied to the payment once you activate your Pinnacle debit card. Consider tying automatic payments to a credit card. I currently have an Elan credit card through BNC. What will happen to it? Does Pinnacle offer credit cards? Elan may reissue your card as an Elan-branded card, and the terms and conditions will remain the same. Pinnacle offers a variety of MasterCard credit cards, and any of our associates can help choose the right one for you. Does Pinnacle offer Apple Pay, Samsung Pay and Android Pay? Yes. Pinnacle s consumer credit and debit cards are available for use with all three payment services. Where can I find the MasterCard Guide to Benefits? You can find the MasterCard Guide to Benefits at Can I make the same transactions at ATMs that I used to? For the most part. You will be able to access only one checking account and one savings account at an ATM initially, but we will add the functionality to access multiple checking and savings accounts over time. I have an ATM card. Will I receive a new one? Pinnacle does not issue ATM-only cards. You will receive a Pinnacle debit card that you can use at ATMs. Online Banking and Bill Payment How do I log into Pinnacle s Online Banking? Your Online Banking system is not changing at this time. You will simply go to and log in with your existing username and password. Will I see the same accounts in Online Banking? Yes, but the product names may be different. You ll notice the branding has changed to Pinnacle, but the functionality will remain the same. 13

15 Frequently Asked Questions Will my recurring transfers continue to occur? Yes. How will my online bill payments be processed during the transition? Because the Online Banking system is not changing, bill payments will occur as scheduled. Mobile Banking I currently use BNC Bank/Bank of North Carolina s mobile app. Will I need to download the Pinnacle app after transition? No. You will continue to use the same app, but you may have to update it on your phone to see a new icon that reflects the Pinnacle brand. I currently use mobile deposit. Will I still have access? Yes. Business Banking If I currently use cash management services (lockbox, remote deposit capture, ACH, positive pay), when will I receive information? You will continue to use most of the same services. We will work directly with treasury management clients to ensure you are ready for any changes that will come when we move to a unified platform in If I have questions regarding my analysis account, who should I contact? Your pricing structure will stay the same. If you have any other questions, please contact our treasury management support team at (855) Certificates of Deposit (CDs) and Individual Retirement Accounts (IRAs) Will my CD and IRA continue to earn the same interest rate until the maturity date? Yes. Pinnacle will honor all rates and terms for existing CD/IRA accounts. How do I renew my CD or IRA? Fifteen days prior to your maturity date, you will get a notice. If you do nothing, your CD will automatically renew to one with simple interest at maturity. If you would like to make changes, simply call or come into an office. 14

16 Will I receive a renewal notice on my CD? Yes. You will receive a renewal notice 15 days prior to maturity. Will I receive a statement on my IRA? Yes. You will receive an IRA annual statement every January and a renewal notice 15 days prior to maturity. Loans Will the terms of my BNC Bank/Bank of North Carolina loan change? No. Pinnacle will honor all rates, terms and conditions on existing loans. Will my loan account number change? No. Unless you ve already been notified, your account number will not change. Should I continue to use my BNC Bank/Bank of North Carolina home equity line of credit or line of credit checks? Yes. You can continue to use your checks until you need to reorder. How do I make loan payments? If your payment is automatically drafted from your account, there is no change for you your payments will continue to occur. There are several options for loan payments, and you can choose whatever method works best for you. We offer: Automatic drafts. Visit your office or ask an associate to help set this up. Online payments. If you have a Pinnacle deposit account, you can pay your loan through Online Banking. Call our Client Service Center for more information about how to make electronic payments at (800) If you prefer to mail your payments, simply use the return envelope in your statement and send to this address: Pinnacle Financial Partners, P.O. Box , Nashville, TN

17 Pinnacle Financial Partners Locations Nashville Knoxville Murfreesboro Memphis Chattanooga CONTACT INFORMATION Want to talk to a live person? Our associates pick up the phone ready to help. You can also visit your nearest office to speak to someone in person. Carolinas and Virginia Client Service Center (800) Monday Friday 7 a.m. 11 p.m. (ET) Saturday 9 a.m. 5 p.m. (ET) Don t need a live person? Contact the automated system 24 hours a day, 7 days a week. Pinnacle Anytime Automated System (877) Have a question about Online Banking? Call us here. Virtual banking (877)

18 Roanoke Winston-Salem Greensboro High Point Raleigh Asheville Charlotte Greenville Spartanburg Myrtle Beach Charleston Hilton Head

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