Adult Non-Credit ESL/FSL/CL Learner Survey 2010 Survey Report. Toronto Catholic District School Board

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1 Adult Non-Credit ESL/FSL/CL Learner Survey 2010 Survey Report Toronto Catholic District School Board Ontario Association of Adult and Continuing Education School Board Administrators Funded by the Government of Ontario

2 Content Summary Table of Contents Executive Summary... 3 Content Summary... 4 Key Survey Findings: Profile of ESL/FSL Learners... 5 Profile of ESL/FSL Classes... 5 Provincial Learner Language Training Needs... 5 School Boards that participated in the survey... 6 Appendix 1: Provincial Data (comparative charts with 2008)... 7 Appendix 2: Toronto Catholic DSB Data (short version) (comparative charts with 2008) Appendix 3: Ontario/TDSB Data Comparison Charts (2010 data only) Appendix 4: Toronto Catholic DSB Data (detailed version) (comparative charts with 2008) Appendix 5: Learner Questionnaire

3 Content Summary Executive Summary Thank you for your school board s participation in the 2010 Adult Non-Credit Language Training Learner Survey. This report is intended to provide you with a summary of the survey results for 2010 in a comparative chart form with the 2008 data. This includes the province-wide results, as well as results for your school board, in both short version and detailed format (please see Content Summary on page 4). The survey was conducted by the Ontario Association of Adult and Continuing Education School Board Administrators (CESBA) with funding provided by the Ontario Ministry of Citizenship and Immigration (MCI). The rationale behind the survey was to gather data from current learners that would: assist with program planning identify areas for additional research assist school boards in planning decisions such as future potential course offerings provide school board comparative data with the survey done in 2008 The survey included all school boards in Ontario that offered either Adult Non- Credit English as a Second Language (ESL), French as a Second Language (FSL) or Citizenship and Language (CL) training at the time of the survey. Thirty-seven school boards participated: thirty-two that offered ESL only, two that offered both ESL and FSL and three that offered FSL only. Most data in this ESL/FSL/CL Learner Survey was gathered during the week of March 01-08, The other aspect of the initiative was the distribution of teaching and learning resources about surveys for use in a range of ESL and FSL classes. All materials were made available in both French and English. A curriculum resource entitled Count Yourself In / Soyez du Nombre, originally developed to support the 2008 survey was edited and distributed to all participating school boards to enhance learners understanding of surveys and questionnaires in Canada. This 135 page document included: lesson plans and units for courses ranging from ESL Literacy to Canadian Language Benchmark (CLB) 5 learning outcomes ready to use reproducible activities recommended additional resources suggested extension activities An instructor guide and glossary of terms used in the survey was also edited to support the survey week implementation. Downloadable versions of these documents are available on the CESBA website. CESBA and MCI appreciate the time and continued support of your staff and learners in the completion of this survey. We look forward to continuing to work together to build and maintain a strong adult language training program for Ontario immigrants. 3

4 Content Summary Content Summary In Appendix 1, you will find a provincial overview of learner responses to each survey question based on the 2010 survey as well as comparative data with the 2008 survey. This Ontario data report also provides a comprehensive breakdown of learner responses based on: Length of time in Canada First language training class Age Gender Education level attained In Appendix 2, we have provided a short version of your individual school board data, based upon the number of learners that responded to the survey, in a comparative chart form with the 2008 data. This data may not represent all learners attending classes during the survey week as the survey was voluntary and was intended to provide a representative sampling only. Appendix 3 includes a series of charts comparing the overall province-wide responses to each question with the responses from your school board s learners based on the 2010 survey. The charts do not present all individual school board learner responses. Please refer to Appendix 4 for a complete, detailed summary of your school board s data. We have provided a detailed summary of responses for your school board in Appendix 4, in a comparative chart format between the 2008 and 2010 surveys. This report also provides you with a comprehensive breakdown of learner responses, using 2010 data only, based on length of time in Canada, first language training class, age, gender and education level attained. We have included a copy of the Learner Questionnaire in Appendix 5 for your reference. 4

5 Content Summary Key Survey Findings: (based upon the most frequently given response) PROFILE OF ESL/FSL LEARNERS AT TIME OF THE SURVEY 7523 ESL learners completed the survey 561 FSL learners completed the survey 67% of all respondents were female 44% were years of age 37% were over the age of 45 13% of survey respondents were born in China 21% cited Spanish as their first language 54% had been in Canada less than three years (19% had been in Canada for more than 10 years) 36% were permanent residents and 36% were Canadian Citizens 53% had at least some post secondary education 11% selected Student as their prior occupation before moving to Canada, 8% selected Business, Finance and another 8% selected Education & Training as their prior NOC (National Occupation Classification) sector before moving to Canada 75% were unemployed at the time of the survey PROFILE OF ESL/FSL CLASSES 68% attended class in the morning (compared with only 7% of respondents who attended class on weekends) 34% of learners attended more than 20 hours per week 95% indicated that they were attending a class at their preferred time 60% found out about their class from friends or family 81% of all learners indicated that their class was helpful in learning English or French 35% indicated that the most important reason for taking their class was to help improve their language for daily life; 30% indicated finding a job or getting a better job was the most important reason 94% indicated that their class would be very helpful/or helpful toward reaching their goals 78% of respondents indicated that they were not taking other language classes LANGUAGE TRAINING NEEDS 46% of respondents indicated that speaking was the hardest skill to learn followed by writing at 28% 62% of respondents indicated speaking was the most important skill area to learn followed by listening at 18% 42% identified conversation as their favorite way of learning English or French; followed by listening to the teacher at 35% 5

6 Content Summary School Boards that participated in the survey Algoma District School Board Algonquin and Lakeshore Catholic District School Board Avon Maitland District School Board Bluewater District School Board Conseil scolaire catholique Franco-Nord Conseil des écoles catholiques du centre-est Conseil des écoles publiques de l Est de l Ontario District School Board of Niagara Dufferin-Peel Catholic District School Board Durham Catholic District School Board Durham District School Board Grand Erie District School Board Ottawa-Carleton District School Board Peel District School Board Renfrew County District School Board Simcoe County District School Board Sudbury Catholic District School Board Thames Valley District School Board Toronto Catholic District School Board Toronto District School Board Upper Canada District School Board Upper Grand District School Board Waterloo Catholic District School Board York Catholic District School Board York Region District School Board Greater Essex County District School Board Halton Catholic District School Board Halton District School Board Hamilton-Wentworth Catholic District School Board Hamilton-Wentworth District School Board Lakehead District School Board Lambton Kent District School Board Limestone District School Board London District Catholic School Board Near North District School Board Niagara Catholic District School Board Ottawa Catholic District School Board 6

7 Appendix 1 : Provincial Data Appendix 1 Provincial Data The data in this appendix is a comparative look at the responses from learners who participated in the learner survey in both 2008 and It represents the participating school boards that deliver adult non-credit language training across Ontario. Questions 1-9 provide a general overview of learner demographics between 2008 and Questions provide both a comparative look at overall learner responses between 2008 and 2010 and a detailed breakdown of their responses based upon the length of time in Canada, first language class, age, gender, and highest level of education attained. The breakdown is provided in order to assist in further identifying trends and needs. Several questions, such as question 20, allowed learners to select all responses that should be applied to them. Therefore, we have included a responses column that identifies the total number of responses received followed by a case column. The case column identifies the number of learners that responded to this question. 7

8 Appendix 1 : Provincial Data Q.1 Gender Female 68% 67% Male 32% 33% Responses 4,786 8,020 Q.2 Age Less than 18 years of age 0% 0% years of age 20% 19% years of age 45% 44% years of age 29% 31% 65 years of age or older 5% 6% Q.3 How long have you been living in Canada? Responses 4,696 8, Less than 1 year 26% 24% Q.4 Current Status years 34% 30% 4-6 years 13% 14% 7-10 years 11% 12% More than 10 years 17% 19% Responses 4,731 8,028 Refugee Claimant 23% 22% Convention Refugee 3% 3% Permanent Resident 41% 36% Canadian Citizen 33% 36% Live-in caregiver on a work permit --- 3% Responses 4,524 7,862 Q.5 Country of Birth (Top 10) 2008 China 17% Colombia 12% Iran 5% Mexico 4% Korea 4% Afghanistan 3% India 3% Vietnam 3% Russia 3% Sri Lanka 2% Responses 4,822 Q.5 Country of Birth (Top 10) 2010 China 13% Colombia 11% Iran 5% Afghanistan 4% Korea 4% Mexico 4% Vietnam 4% India 3% Iraq 3% Russia 3% Sri Lanka 3% Other 12% Responses 8,009 8

9 Appendix 1 : Provincial Data Q.6 First Language Learned (Top 10) 2008 Spanish 23% Chinese 18% Persian 7% Arabic 7% Russian 4% Korean 4% Tamil 2% French 2% Vietnamese 2% Polish 2% Responses 4,822 Q.6 First Language Learned (Top 10) 2010 Spanish 21% Chinese 14% Arabic 8% Persian 7% Korean 4% Russian 4% Tamil 3% Vietnamese 3% Creole 2% Polish 2% Portuguese 2% Punjabi 2% Somali 2% Urdu 2% Hungarian 2% Other 8% Responses 7,916 Q.7 Highest Level of Education None 2% 2% Grade school 9% 10% Some High School 11% 13% Completed High School 19% 21% Some Community College or University 13% 16% Trade Certificate 2% 2% Completed Community College 9% 7% Completed University 34% 28% Responses 4,616 7,811 9

10 Appendix 1 : Provincial Data Q.8 Usual Job Before Moving to Canada 2008* Q.8 Usual Job Before Moving to Canada 2010 Business, Finance and Administration 15% Student 11% Social Science, Education, Government and Religion 13% Business, Finance, Insurance 8% Sales and Service 11% Education, Training, and Library 8% Student 11% Not working 7% Housewife/Homemaker 9% Healthcare 6% Natural and Applied Sciences and Related 8% Stay-at-home parent 6% Health 7% Office and Administrative Support 5% Trades, Transport and Equipment Operators 7% Sales 5% Other/Unknown 5% Self-employed (Own business) 5% Management 4% Architecture and Engineering 4% Art, Culture, Recreation and Sport 4% Computer and Technical Services 3% No Job/Not Working 3% Construction 3% Unique to Primary Industry 2% Management 3% Unique to Processing, Manufacturing and Utilities 2% Arts, Entertainment, Sports, and Media 2% Self Employed, Own/Family Business 2% Farming, Fishing, and Forestry 2% Retired 0% Hospitality/Tourism 2% Responses 4,571 Transportation and Warehousing 2% Cases 4,468 Responses 7,676 *Responses were categorized according to major NOC Occupational Descriptions Q.9 Current Employment Status Working Full-time 17% 15% Working Part-time 11% 10% Not working, looking for a job 23% 32% Not working, not looking for a job 13% 15% Stay-at-home parent 10% 10% Social Assistance Recipient (Ontario Works) 22% 25% In an Employment Ontario program --- 2% In other government programs 3% 3% In other programs --- 4% Responses 7,978 9,154 Cases 4,738 7,917 10

11 Appendix 1 : Provincial Data Q.10 Are you attending a class in the: (select all that apply) Morning Afternoon Evening Weekend Responses Cases % 40% 21% 8% 6,720 4, % 41% 21% 7% 10,970 8,033 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Morning Afternoon Evening Weekend Responses Cases <1 year 77% 54% 18% 4% 2,990 1, years 71% 43% 20% 7% 3,385 2, years 63% 36% 22% 9% 1,435 1, years 59% 32% 24% 9% 1, >10 years 60% 29% 23% 9% 1,859 1,537 First language training class Morning Afternoon Evening Weekend Responses Cases Yes 71% 43% 20% 6% 7,032 5,026 No 63% 36% 23% 9% 3,474 2,648 Age Morning Afternoon Evening Weekend Responses Cases <18 years 64% 41% 18% 14% % 44% 23% 7% 2,202 1, % 42% 21% 7% 4,870 3, % 39% 21% 7% 3,281 2, years or older 71% 28% 12% 6% Gender Morning Afternoon Evening Weekend Responses Cases Female 69% 40% 19% 7% 7,216 5,358 Male 66% 43% 25% 7% 3,681 2,614 Education Morning Afternoon Evening Weekend Responses Cases None 74% 43% 14% 3% Grade school 76% 35% 16% 3% Some High School 71% 42% 19% 4% 1,362 1,006 Completed High School 72% 43% 20% 5% 2,348 1,675 Some Community College or University 70% 41% 20% 6% 1,660 1,207 Trade Certificate 63% 36% 26% 8% Completed Community College 66% 42% 21% 8% Completed University 60% 39% 26% 12% 2,985 2,194 11

12 Appendix 1 : Provincial Data Q.11 How many total hours each week are you attending class(es)? Less than More than 20 Responses % 19% 34% 36% 4, % 25% 32% 34% 7,947 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Less than More than 20 Responses <1 year 6% 15% 26% 53% 1, years 9% 21% 32% 39% 2, years 11% 30% 34% 25% 1, years 11% 35% 35% 19% 985 >10 years 12% 34% 35% 19% 1,525 First language training class Less than More than 20 Responses Yes 9% 23% 30% 38% 4,973 No 10% 29% 34% 26% 2,632 Age Less than More than 20 Responses <18 years 25% 15% 20% 40% % 24% 26% 41% 1, % 25% 30% 35% 3, % 25% 34% 31% 2, years or older 13% 27% 47% 13% 449 Gender Less than More than 20 Responses Female 10% 25% 34% 31% 5,300 Male 9% 24% 27% 40% 2,585 Education Less than More than 20 Responses None 7% 16% 44% 33% 184 Grade school 14% 21% 37% 28% 726 Some High School 9% 24% 33% 35% 995 Completed High School 8% 23% 30% 39% 1,653 Some Community College or University 9% 24% 33% 34% 1,198 Trade Certificate 8% 29% 28% 36% 183 Completed Community College 8% 26% 32% 34% 570 Completed University 10% 29% 30% 31% 2,184 12

13 Appendix 1 : Provincial Data Q.12 Is this your preferred time? Yes No Responses % 5% 4, % 5% 7,787 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Yes No Responses <1 year 95% 5% 1, years 95% 5% 2, years 95% 5% 1, years 96% 4% 956 >10 years 97% 3% 1,479 First language training class Yes No Responses Yes 96% 4% 4,884 No 95% 5% 2,585 Age Yes No Responses <18 years 73% 27% % 7% 1, % 4% 3, % 4% 2, years or older 97% 3% 445 Gender Yes No Responses Female 95% 5% 5,206 Male 95% 5% 2,528 Education Yes No Responses None 97% 3% 176 Grade school 97% 3% 710 Some High School 96% 4% 960 Completed High School 96% 4% 1,630 Some Community College or University 95% 5% 1,175 Trade Certificate 94% 6% 178 Completed Community College 94% 6% 554 Completed University 94% 6% 2,158 13

14 Appendix 1 : Provincial Data Q.13 How did you first find out about this class? Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses % 7% 18% 4% 5% 6% 4, % 8% 19% 5% 3% 5% 7,881 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses <1 year 58% 7% 28% 3% 1% 3% 1, years 62% 7% 20% 5% 2% 4% 2, years 63% 10% 14% 5% 3% 6% 1, years 59% 11% 14% 5% 4% 7% 976 >10 years 59% 7% 15% 6% 5% 8% 1,514 First language training class Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses Yes 61% 7% 22% 3% 3% 4% 4,940 No 59% 10% 14% 7% 3% 7% 2,604 Age Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses <18 years 57% 17% 13% 9% 0% 4% % 11% 18% 5% 2% 3% 1, % 8% 20% 5% 3% 5% 3, % 6% 21% 4% 4% 6% 2, years or older 73% 3% 9% 5% 5% 5% 441 Gender Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses Female 61% 8% 17% 5% 3% 6% 5,281 Male 59% 7% 24% 4% 3% 4% 2,540 Education Friend or family told me Internet Settlement or Social Services Agency School Board or College Library Other Responses None 68% 3% 21% 2% 2% 4% 182 Grade school 64% 3% 23% 3% 2% 4% 725 Some High School 62% 4% 22% 5% 3% 4% 989 Completed High School 65% 5% 20% 4% 3% 4% 1,641 Some Community College or University 59% 8% 19% 6% 3% 5% 1,189 Trade Certificate 48% 13% 23% 7% 4% 6% 183 Completed Community College 60% 9% 17% 5% 4% 5% 566 Completed University 56% 13% 17% 4% 3% 6% 2,160 14

15 Appendix 1 : Provincial Data Q.14 How helpful is this course in teaching you English/French? Good Fair Poor Very Poor Responses % 13% 1% 0% 4, % 17% 2% 1% 7,951 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Good Fair Poor Very Poor Responses <1 year 83% 15% 2% 1% 1, years 81% 16% 2% 1% 2, years 78% 19% 2% 0% 1, years 78% 19% 1% 1% 986 >10 years 80% 18% 2% 0% 1,518 First language training class Good Fair Poor Very Poor Responses Yes 82% 15% 2% 1% 4,980 No 78% 20% 2% 0% 2,639 Age Good Fair Poor Very Poor Responses <18 years 77% 18% 0% 5% % 18% 2% 1% 1, % 17% 2% 1% 3, % 16% 2% 1% 2, years or older 82% 16% 2% 0% 456 Gender Good Fair Poor Very Poor Responses Female 81% 16% 2% 1% 5,314 Male 79% 18% 2% 1% 2,579 Education Good Fair Poor Very Poor Responses None 87% 11% 0% 2% 182 Grade school 87% 12% 1% 1% 729 Some High School 84% 14% 1% 1% 1,000 Completed High School 85% 13% 2% 0% 1,656 Some Community College or University 78% 19% 2% 1% 1,202 Trade Certificate 75% 22% 2% 1% 178 Completed Community College 79% 18% 2% 1% 568 Completed University 76% 21% 3% 0% 2,178 15

16 Appendix 1 : Provincial Data Get a job Q.15 Most important reasons for taking this class. To help: Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test 1st Mention 28% % 2% 11% 3% 5% 2% --- Other reason Responses nd Mention 24% % 3% 10% 14% 7% 3% --- 4,822 3rd Mention 16% % 4% 10% 11% 14% 13% --- 1st Mention 22% 9% 8% 35% 3% 13% 2% 4% 2% 1% nd Mention 16% 10% 12% 21% 4% 10% 12% 6% 3% 1% 7,106 3rd Mention 12% 6% 12% 17% 3% 8% 10% 8% 9% 6% NOTE: The following breakdown is 2010 data only. Length of Time in Canada Get a job Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test Other reason 1st Mention 23% 6% 5% 34% 3% 17% 1% 5% 2% 1% <1 year 2nd Mention 22% 8% 9% 23% 4% 13% 6% 7% 3% 1% 1,787 3rd Mention 14% 4% 10% 17% 3% 12% 7% 11% 11% 4% 1st Mention 21% 7% 7% 34% 3% 16% 2% 5% 2% 1% 1-3 years 2nd Mention 17% 10% 12% 21% 4% 13% 8% 8% 4% 0% 2,153 3rd Mention 13% 5% 12% 18% 2% 9% 9% 10% 12% 4% 1st Mention 20% 10% 10% 34% 2% 13% 2% 3% 4% 1% 4-6 years 2nd Mention 13% 12% 13% 20% 4% 9% 12% 7% 4% 1% 977 3rd Mention 10% 7% 12% 19% 4% 6% 12% 6% 8% 5% 1st Mention 21% 10% 10% 38% 2% 7% 3% 2% 2% 1% 7-10 years 2nd Mention 12% 11% 14% 19% 4% 6% 21% 4% 2% 1% 849 3rd Mention 11% 6% 11% 17% 4% 6% 13% 6% 4% 8% 1st Mention 25% 13% 10% 35% 3% 5% 5% 2% 1% 2% >10 years 2nd Mention 10% 13% 12% 21% 4% 4% 22% 4% 1% 2% 1,310 3rd Mention 8% 7% 12% 16% 4% 4% 14% 5% 2% 10% First language training class Get a job Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test Other reason 1st Mention 23% 8% 7% 36% 3% 13% 2% 4% 2% 1% Yes 2nd Mention 17% 10% 11% 22% 4% 11% 11% 6% 3% 1% 4,461 3rd Mention 12% 6% 11% 16% 3% 9% 10% 8% 10% 6% 1st Mention 20% 9% 10% 32% 3% 14% 3% 4% 2% 1% No 2nd Mention 15% 10% 13% 21% 3% 10% 14% 7% 2% 1% 2,392 3rd Mention 10% 6% 13% 20% 3% 7% 10% 8% 7% 6% Age Get a job Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test Other reason 1st Mention 20% 10% 10% 20% 25% 5% 0% 5% 0% 0% <18 years 2nd Mention 10% 20% 20% 20% 5% 15% 5% 0% 0% 5% 20 3rd Mention 10% 5% 0% 5% 20% 15% 0% 0% 5% 20% 1st Mention 18% 6% 8% 28% 6% 26% 1% 4% 2% 1% nd Mention 18% 10% 12% 19% 5% 18% 5% 7% 3% 1% 1,419 3rd Mention 15% 6% 12% 22% 4% 9% 4% 10% 9% 5% 1st Mention 23% 9% 9% 31% 3% 14% 3% 5% 2% 1% nd Mention 17% 10% 13% 22% 4% 10% 9% 7% 2% 1% 3,109 3rd Mention 12% 6% 12% 19% 4% 10% 10% 9% 8% 3% 1st Mention 27% 11% 8% 37% 1% 6% 2% 3% 1% 1% nd Mention 15% 12% 11% 23% 3% 6% 14% 5% 3% 1% 2,146 3rd Mention 10% 6% 12% 15% 2% 6% 14% 8% 9% 6% 1st Mention 4% 3% 2% 78% 0% 1% 5% 0% 1% 3% 65 years or older 2nd Mention 2% 2% 2% 13% 1% 2% 58% 1% 6% 4% 378 3rd Mention 3% 2% 1% 2% 1% 1% 13% 3% 8% 28% Gender Get a job Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test Other reason 1st Mention 20% 8% 8% 37% 3% 13% 3% 4% 2% 1% Female 2nd Mention 16% 9% 11% 20% 4% 10% 15% 6% 3% 1% 4,800 3rd Mention 12% 5% 11% 17% 3% 8% 12% 8% 8% 6% 1st Mention 26% 10% 8% 29% 3% 14% 1% 4% 2% 2% Male 2nd Mention 15% 12% 14% 24% 3% 10% 7% 7% 2% 1% 2,259 3rd Mention 10% 7% 12% 17% 4% 9% 7% 10% 10% 5% Education Get a job Improve your language for the job you are in now Get a different or better job Improve your English/French for daily life Prepare for studying at high school Prepare for studying at a university or college Talk with your children or grandchildren Pass a test to get certified in a trade/ profession Prepare for citizenship test Other reason 1st Mention 30% 6% 5% 41% 1% 1% 4% 0% 1% 2% None 2nd Mention 13% 8% 6% 18% 7% 3% 30% 3% 4% 0% 159 3rd Mention 3% 4% 8% 13% 3% 3% 19% 3% 14% 5% 1st Mention 24% 9% 5% 45% 4% 2% 4% 1% 4% 0% Grade school 2nd Mention 16% 10% 9% 23% 4% 2% 23% 2% 2% 1% 625 3rd Mention 9% 5% 11% 10% 5% 3% 16% 4% 10% 8% 1st Mention 23% 9% 8% 38% 8% 5% 2% 1% 3% 1% Some High School 2nd Mention 15% 10% 9% 23% 9% 6% 16% 4% 3% 1% 862 3rd Mention 11% 6% 10% 13% 7% 6% 14% 7% 10% 5% 1st Mention 22% 8% 8% 37% 3% 13% 2% 2% 3% 1% Completed High School 2nd Mention 18% 10% 12% 22% 4% 10% 12% 4% 3% 1% 1,464 3rd Mention 12% 6% 12% 18% 4% 7% 10% 7% 11% 4% 1st Mention 22% 9% 8% 30% 3% 19% 3% 3% 1% 1% Some Community College or University 2nd Mention 16% 10% 14% 22% 3% 13% 8% 7% 3% 1% 1,072 3rd Mention 10% 5% 12% 22% 3% 12% 8% 8% 8% 4% 1st Mention 23% 11% 13% 29% 3% 9% 2% 6% 3% 1% Trade Certificate 2nd Mention 11% 9% 14% 21% 4% 13% 9% 8% 5% 3% 160 3rd Mention 10% 5% 13% 11% 4% 6% 9% 19% 8% 6% 1st Mention 19% 9% 9% 38% 2% 16% 2% 3% 1% 1% Completed Community 2nd Mention 15% 10% 13% 20% 3% 13% 12% 7% 3% 2% Collegelege 522 3rd Mention 14% 6% 11% 19% 2% 9% 12% 9% 7% 7% 1st Mention 21% 8% 9% 30% 1% 17% 2% 8% 1% 2% Completed University 2nd Mention 16% 11% 12% 20% 1% 13% 9% 10% 2% 1% 2,038 3rd Mention 13% 6% 12% 20% 1% 9% 7% 10% 6% 7% Responses Responses Responses Responses Responses 16

17 Appendix 1 : Provincial Data Q.16 How helpful do think this course will be for reaching your goals? Very helpful Somewhat helpful Not helpful at all Responses % 20% 1% 4,719 Q.16 How helpful do think this language training will be for achieving your goals? Very helpful Helpful A little helpful Not helpful at all Responses % 33% 6% 1% 7,944 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Very helpful Helpful A little helpful Not helpful at all Responses <1 year 67% 27% 5% 1% 1, years 63% 32% 5% 0% 2, years 55% 38% 7% 0% 1, years 52% 41% 6% 1% 983 >10 years 59% 35% 6% 1% 1,518 First language training class Very helpful Helpful A little helpful Not helpful at all Responses Yes 64% 29% 5% 1% 4,994 No 54% 40% 6% 0% 2,636 Age Very helpful Helpful A little helpful Not helpful at all Responses <18 years 64% 23% 14% 0% % 35% 6% 0% 1, % 32% 5% 0% 3, % 33% 5% 1% 2, years or older 55% 37% 6% 1% 453 Gender Very helpful Helpful A little helpful Not helpful at all Responses Female 61% 33% 5% 0% 5,303 Male 60% 33% 6% 1% 2,581 Education Very helpful Helpful A little helpful Not helpful at all Responses None 63% 27% 9% 2% 185 Grade school 67% 26% 6% 0% 725 Some High School 66% 27% 6% 1% 994 Completed High School 65% 30% 5% 0% 1,650 Some Community College or University 57% 37% 6% 1% 1,193 Trade Certificate 67% 26% 5% 2% 183 Completed Community College 60% 35% 5% 0% 567 Completed University 54% 40% 5% 0% 2,186 17

18 Appendix 1 : Provincial Data Q.17 Is this the first language training class you have taken in Canada? Yes No Responses % 36% 4, % 35% 7,709 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Yes No Responses <1 year 87% 13% 1, years 69% 31% 2, years 50% 50% 1, years 50% 50% 958 >10 years 53% 47% 1,462 Age Yes No Responses <18 years 90% 10% % 28% 1, % 35% 3, % 39% 2, years or older 66% 34% 427 Gender Yes No Responses Female 63% 37% 5,135 Male 71% 29% 2,528 Education Yes No Responses None 70% 30% 163 Grade school 76% 24% 706 Some High School 70% 30% 956 Completed High School 67% 33% 1,606 Some Community College or University 65% 35% 1,161 Trade Certificate 69% 31% 179 Completed Community College 63% 37% 554 Completed University 60% 40% 2,132 18

19 Appendix 1 : Provincial Data Q.18 What other language training classes have you taken?* LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) Other Responses % 17% 5% 38% 1,397 In 2008, respondents chose only one response, in 2010 they were instructed to select all that apply Q.18 What other types of language training classes have you taken in Canada?* LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases % 21% 4% 9% 8% 26% 2,715 2,449 *Note, only those who answered 'No' to question 17 were considered for this question **Language Instruction for Newcomers to Canada NOTE: The following breakdown is 2010 data only. Length of Time in Canada LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases <1 year 39% 18% 3% 8% 4% 33% years 42% 22% 3% 11% 5% 29% years 53% 19% 3% 7% 7% 21% years 50% 21% 4% 9% 11% 19% >10 years 32% 23% 8% 8% 12% 28% First language training class LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases Yes No 43% 21% 4% 9% 8% 26% 2,715 2,449 Age LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases <18 years 0% 0% 0% 0% 0% 100% % 20% 2% 12% 9% 31% % 20% 3% 8% 10% 24% 1,204 1, % 24% 5% 8% 6% 25% years or older 42% 15% 10% 8% 6% 31% Gender LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases Female 44% 21% 4% 8% 8% 26% 1,960 1,766 Male 41% 22% 4% 10% 9% 24% Education LINC** Adult Credit ESL/ FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ESL) Other Responses Cases None 40% 19% 12% 10% 0% 21% Grade school 35% 17% 9% 9% 2% 32% Some High School 35% 23% 5% 9% 5% 30% Completed High School Some Community College or University 42% 23% 5% 6% 4% 29% % 25% 4% 7% 9% 20% Trade Certificate 40% 17% 6% 8% 19% 12% Completed Community College 51% 20% 3% 8% 7% 23% Completed University 45% 18% 2% 10% 12% 26%

20 Appendix 1 : Provincial Data Q.19 Did you ever start an ESL/FSL course that you did not finish?* Yes No Responses % 60% 1, % 54% 2,448 *Note, only those who answered 'No' to question 17 were considered for this question NOTE: The following breakdown is 2010 data only. Length of Time in Canada Yes No Responses <1 year 31% 69% years 39% 61% years 50% 50% years 55% 45% 432 >10 years 49% 51% 623 First language training class Yes No Responses Yes No 46% 54% 2,448 Age Yes No Responses <18 years 50% 50% % 59% % 52% 1, % 54% years or older 46% 54% 123 Gender Yes No Responses Female 45% 55% 1,758 Male 47% 53% 675 Education Yes No Responses None 46% 54% 37 Grade school 53% 47% 154 Some High School 50% 50% 253 Completed High School 50% 50% 484 Some Community College or University 48% 52% 382 Trade Certificate 48% 52% 52 Completed Community College 48% 52% 196 Completed University 40% 60%

21 Appendix 1 : Provincial Data Q.20 Why did you not finish the course* Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases % 7% 8% 18% 8% 8% 2% 9% 20% 3% 5% 14% % 6% 5% 18% 8% 8% 3% 7% 22% 2% 4% 9% 1,387 1,095 *Note, only those who answered 'No' to question 17 and 'Yes' to question 19 were considered for this question NOTE: The following breakdown is 2010 data only. Length of Time in Canada Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases <1 year 12% 1% 1% 38% 23% 3% 4% 12% 19% 3% 6% 3% years 26% 6% 4% 22% 11% 6% 4% 9% 14% 4% 6% 10% years 41% 5% 5% 19% 8% 10% 3% 5% 25% 1% 5% 7% years 37% 6% 6% 16% 6% 12% 3% 6% 23% 2% 2% 8% >10 years 43% 5% 5% 10% 4% 6% 3% 5% 25% 1% 4% 13% First language training class Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases Yes No 35% 6% 5% 18% 8% 8% 3% 7% 22% 2% 4% 9% 1,387 1,095 Age Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases <18 years 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% % 4% 4% 19% 10% 5% 2% 10% 22% 3% 8% 6% % 5% 3% 17% 9% 13% 3% 7% 20% 2% 4% 11% % 7% 6% 17% 7% 4% 3% 5% 23% 2% 4% 8% years or older 16% 0% 13% 29% 4% 0% 9% 4% 27% 4% 5% 13% Gender Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases Female 31% 5% 5% 19% 8% 11% 3% 7% 23% 2% 4% 9% Male 46% 8% 3% 16% 8% 2% 3% 6% 19% 2% 7% 9% Education Got a job Looking for a job Sick or hurt Moved Took other courses/ training No child care No transportation Not happy with course Personal reasons Learned everything I needed Financial reasons Time Responses Cases None 35% 6% 6% 41% 12% 12% 6% 6% 6% 0% 0% 6% Grade school 29% 8% 5% 18% 4% 0% 1% 8% 23% 4% 1% 14% Some High School Completed High School Some Community College or University 48% 6% 3% 19% 3% 5% 1% 3% 19% 1% 3% 7% % 3% 3% 18% 5% 11% 3% 4% 22% 3% 5% 10% % 8% 5% 17% 12% 8% 3% 5% 17% 2% 5% 13% Trade Certificate 25% 4% 4% 0% 17% 13% 4% 4% 21% 4% 8% 13% Completed Community College Completed University 36% 8% 11% 16% 7% 8% 1% 9% 22% 3% 1% 3% % 4% 4% 19% 11% 8% 4% 10% 25% 2% 6% 9%

22 Appendix 1 : Provincial Data Q.21 What other types of language training classes are you taking now, besides this one? No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases % 6% 7% 1% 3% 1% 6% 7,343 7,219 **Language Instruction for Newcomers to Canada NOTE: The following breakdown is 2010 data only. Length of Time in Canada No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases <1 year 81% 6% 5% 1% 2% 1% 5% 1,848 1, years 78% 6% 8% 1% 2% 1% 6% 2,221 2, years 75% 7% 8% 1% 3% 1% 7% years 76% 5% 7% 2% 4% 2% 6% >10 years 78% 4% 7% 2% 3% 2% 5% 1,352 1,329 First language training class No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases Yes 81% 5% 7% 1% 3% 1% 4% 4,762 4,682 No 73% 7% 7% 1% 2% 2% 9% 2,345 2,309 Age No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases <18 years 85% 5% 5% 0% 0% 0% 5% % 6% 6% 1% 3% 2% 6% 1,442 1, % 6% 7% 1% 3% 1% 6% 3,208 3, % 6% 9% 2% 2% 1% 6% 2,231 2, years or older 84% 4% 6% 2% 2% 1% 4% Gender No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases Female 78% 6% 7% 1% 2% 1% 6% 4,860 4,783 Male 78% 5% 7% 1% 3% 1% 5% 2,433 2,387 Education No other classes LINC** Adult Credit ESL/FSL Literacy and Basic Skills (LBS) ESL/FSL at a private language school French/English as a Second Language (FSL/ ESL) Other Responses Cases None 84% 3% 6% 5% 2% 0% 4% Grade school 79% 4% 7% 2% 4% 1% 5% Some High School 79% 5% 8% 3% 3% 1% 4% Completed High School 77% 7% 8% 2% 3% 1% 5% 1,557 1,530 Some Community 77% 5% 8% 1% 2% 2% 5% 1,101 1,083 College or University Trade Certificate 78% 6% 8% 0% 2% 2% 3% Completed Community College Completed University 75% 7% 7% 1% 3% 1% 8% % 6% 5% 0% 2% 2% 8% 2,021 1,985 22

23 Appendix 1 : Provincial Data Q.22 Which area of English/French is the hardest for you? Speaking Listening Reading Writing Responses % 21% 4% 23% 4, % 21% 5% 28% 7,404 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Speaking Listening Reading Writing Responses <1 year 54% 22% 4% 20% 1, years 48% 22% 5% 26% 2, years 46% 19% 5% 30% 1, years 42% 21% 4% 32% 912 >10 years 35% 19% 5% 41% 1,360 First language training class Speaking Listening Reading Writing Responses Yes 48% 21% 5% 26% 4,670 No 43% 20% 5% 32% 2,459 Age Speaking Listening Reading Writing Responses <18 years 43% 30% 0% 26% % 17% 5% 30% 1, % 18% 5% 31% 3, % 24% 4% 27% 2, years or older 43% 38% 5% 14% 421 Gender Speaking Listening Reading Writing Responses Female 49% 19% 4% 28% 4,951 Male 40% 25% 5% 30% 2,401 Education Speaking Listening Reading Writing Responses None 43% 11% 26% 21% 160 Grade school 41% 16% 11% 32% 675 Some High School 42% 17% 6% 35% 928 Completed High School 46% 19% 4% 31% 1,568 Some Community College or University 44% 23% 3% 31% 1,120 Trade Certificate 42% 22% 2% 34% 161 Completed Community College 47% 22% 4% 28% 535 Completed University 52% 24% 3% 21% 2,033 23

24 Appendix 1 : Provincial Data Q.23 Which area of English /French is the most important for you to learn? Speaking Listening Reading Writing Responses % 18% 3% 12% 4, % 18% 4% 16% 7,481 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Speaking Listening Reading Writing Responses <1 year 67% 19% 3% 11% 1, years 64% 20% 3% 13% 2, years 63% 17% 4% 17% 1, years 59% 17% 6% 17% 923 >10 years 54% 18% 5% 24% 1,380 First language training class Speaking Listening Reading Writing Responses Yes 64% 19% 4% 14% 4,706 No 59% 19% 3% 19% 2,491 Age Speaking Listening Reading Writing Responses <18 years 65% 22% 9% 4% % 13% 4% 19% 1, % 17% 4% 16% 3, % 22% 3% 15% 2, years or older 58% 31% 4% 7% 427 Gender Speaking Listening Reading Writing Responses Female 64% 17% 4% 15% 4,990 Male 58% 21% 4% 17% 2,434 Education Speaking Listening Reading Writing Responses None 62% 12% 13% 12% 165 Grade school 60% 14% 9% 17% 686 Some High School 59% 17% 5% 19% 936 Completed High School 64% 16% 3% 17% 1,572 Some Community College or University 60% 21% 3% 17% 1,122 Trade Certificate 56% 22% 3% 19% 172 Completed Community College 63% 20% 3% 14% 546 Completed University 65% 21% 2% 12% 2,057 24

25 Appendix 1 : Provincial Data Conversation Q.24 Favourite ways of learning English/French: Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 42% 32% 4% 5% 3% 2% 1% 3% nd Mention 18% 23% 17% 11% 8% 3% 4% 7% 4,822 3rd Mention 9% 9% 16% 19% 10% 6% 7% 14% 1st Mention 42% 35% 5% 7% 4% 2% 1% 3% nd Mention 19% 25% 19% 13% 8% 4% 3% 7% 7,165 NOTE: The following breakdown is 2010 data only. Length of Time in Canada 3rd Mention 11% 10% 19% 22% 10% 7% 6% 13% Conversation Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 46% 35% 3% 5% 3% 2% 1% 4% <1 year 2nd Mention 19% 27% 17% 13% 7% 4% 4% 7% 1,800 3rd Mention 10% 10% 20% 21% 10% 7% 6% 13% 1st Mention 41% 35% 6% 8% 4% 1% 1% 3% 1-3 years 2nd Mention 21% 23% 18% 13% 9% 4% 3% 8% 2,178 3rd Mention 12% 10% 17% 21% 11% 8% 6% 13% 1st Mention 42% 33% 6% 6% 5% 2% 2% 3% 4-6 years 2nd Mention 16% 25% 22% 11% 9% 5% 4% 7% 986 3rd Mention 12% 10% 18% 22% 11% 7% 5% 13% 1st Mention 40% 35% 6% 8% 2% 2% 1% 3% 7-10 years 2nd Mention 17% 26% 20% 13% 9% 3% 4% 6% 870 3rd Mention 10% 10% 18% 20% 10% 7% 6% 13% 1st Mention 38% 37% 7% 9% 3% 2% 1% 3% >10 years 2nd Mention 17% 27% 22% 14% 6% 5% 3% 5% 1,303 3rd Mention 10% 10% 21% 23% 7% 7% 5% 13% First language training class Conversation Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 43% 36% 5% 6% 3% 2% 1% 3% Yes 2nd Mention 18% 26% 19% 13% 8% 4% 3% 7% 4,503 3rd Mention 11% 10% 19% 22% 10% 7% 5% 13% 1st Mention 40% 34% 6% 8% 4% 2% 2% 3% No 2nd Mention 19% 25% 19% 12% 8% 4% 3% 7% 2,411 3rd Mention 11% 10% 17% 22% 11% 7% 7% 13% Age Conversation Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 27% 36% 5% 9% 5% 0% 0% 14% <18 years 2nd Mention 23% 9% 32% 18% 0% 5% 0% 5% 22 3rd Mention 14% 18% 18% 14% 18% 9% 0% 5% 1st Mention 41% 30% 8% 9% 4% 2% 2% 5% nd Mention 18% 23% 18% 16% 8% 4% 4% 8% 1,427 3rd Mention 11% 11% 18% 21% 9% 7% 8% 14% 1st Mention 41% 35% 5% 8% 4% 2% 1% 3% nd Mention 19% 24% 19% 13% 8% 4% 3% 8% 3,127 3rd Mention 12% 11% 19% 22% 10% 7% 5% 12% 1st Mention 42% 39% 5% 5% 3% 2% 1% 3% nd Mention 19% 27% 20% 12% 8% 4% 3% 5% 2,167 3rd Mention 11% 9% 19% 22% 10% 8% 5% 14% 1st Mention 47% 40% 3% 2% 4% 1% 0% 1% 65 years or older 2nd Mention 21% 34% 20% 5% 8% 3% 3% 3% 389 3rd Mention 6% 6% 21% 20% 13% 6% 6% 15% Gender Conversation Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 41% 36% 6% 7% 4% 1% 1% 3% Female 2nd Mention 19% 25% 19% 13% 8% 4% 3% 6% 4,832 3rd Mention 11% 10% 19% 22% 10% 7% 6% 13% 1st Mention 43% 33% 5% 7% 3% 2% 1% 4% Male 2nd Mention 17% 25% 19% 13% 7% 4% 4% 8% 2,284 3rd Mention 11% 10% 18% 21% 9% 7% 6% 14% Education Conversation Listening to teacher Reading Writing Listening to CD's, Cassettes or Radio Computer Video (TV) Group Work Responses 1st Mention 27% 47% 10% 3% 5% 1% 1% 2% None 2nd Mention 16% 27% 24% 12% 5% 1% 4% 5% 154 3rd Mention 14% 6% 16% 18% 10% 8% 5% 11% 1st Mention 35% 47% 8% 5% 1% 2% 0% 2% Grade school 2nd Mention 16% 26% 24% 15% 3% 3% 3% 7% 638 3rd Mention 7% 7% 21% 25% 7% 8% 5% 12% 1st Mention 39% 38% 5% 8% 3% 2% 1% 3% Some High School 2nd Mention 18% 30% 22% 12% 4% 3% 3% 4% 863 3rd Mention 10% 7% 21% 24% 9% 8% 5% 12% 1st Mention 42% 36% 5% 8% 4% 1% 1% 2% Completed High School 2nd Mention 19% 27% 22% 12% 6% 4% 3% 5% 1,474 3rd Mention 10% 10% 19% 22% 10% 7% 5% 14% 1st Mention 44% 32% 5% 8% 4% 1% 2% 3% Some Community College or University 2nd Mention 20% 25% 17% 13% 10% 4% 3% 7% 3rd Mention 11% 11% 17% 20% 10% 8% 6% 15% 1,081 1st Mention 36% 36% 4% 8% 4% 3% 1% 7% Trade Certificate 2nd Mention 18% 22% 19% 15% 7% 9% 2% 6% 162 3rd Mention 13% 11% 15% 29% 9% 5% 4% 12% 1st Mention 40% 34% 6% 8% 3% 2% 1% 4% Completed Community College 2nd Mention 20% 24% 19% 14% 7% 5% 4% 6% 3rd Mention 13% 10% 19% 18% 13% 6% 8% 11% 525 1st Mention 45% 31% 4% 7% 4% 2% 2% 4% Completed University 2nd Mention 19% 23% 16% 12% 12% 4% 4% 9% 2,059 3rd Mention 12% 12% 17% 20% 10% 7% 6% 13% 25

26 Appendix 1 : Provincial Data Q.25 Do you want to take more ESL/FSL classes? Yes No Don't know Responses % 7% 9% 4, % 10% 12% 7,673 NOTE: The following breakdown is 2010 data only. Length of Time in Canada Yes No Don't know Responses <1 year 78% 11% 11% 1, years 78% 10% 11% 2, years 78% 10% 12% 1, years 76% 10% 13% 943 >10 years 79% 10% 12% 1,459 First language training class Yes No Don't know Responses Yes 79% 10% 11% 4,811 No 77% 10% 13% 2,556 Age Yes No Don't know Responses <18 years 74% 9% 17% % 11% 16% 1, % 9% 12% 3, % 9% 10% 2, years or older 73% 18% 9% 419 Gender Yes No Don't know Responses Female 78% 10% 12% 5,099 Male 78% 10% 12% 2,520 Education Yes No Don't know Responses None 72% 13% 14% 167 Grade school 79% 12% 9% 691 Some High School 80% 9% 11% 948 Completed High School 78% 10% 12% 1,602 Some Community College or University 77% 10% 12% 1,162 Trade Certificate 78% 8% 14% 171 Completed Community College 77% 8% 15% 556 Completed University 78% 11% 12% 2,132 26

27 Appendix 1 : Provincial Data Q.26 Suggestions to improve this course - Q.26 What suggestions do you have to Coded Responses* (2008) improve the ESL/FSL Class? (2010) More In-Class Conversation 17% More in-class conversation/pronunciation 42% More Classroom Activities 16% More conversations with people fluent in English/French 42% Smaller Classes/Don't Combine Levels 14% More grammar/vocabulary 31% More Classroom Resources 13% Smaller classes 21% None/Satisfied 12% Don't combine levels 19% Use More Variety in Teaching Methods 11% More classroom activities 18% Other 11% No suggestions/satisfied with this class 17% Longer Classes/More Classes 9% More homework/practical work/evaluation 17% More Homework/Practical/Evaluation 8% Use more variety in teaching methods 16% More Grammar/Vocabulary/ Pronunciation More Conversations with People Fluent in English/French 7% More classroom resources 13% 3% More class locations 13% More ESL Class Locations 2% Longer classes/more classes 9% Larger Classes/Combine Levels 1% Other 5% More Conversational English/French 1% Responses 20,859 Physical Improvements to Learning Space 1% Cases 7,925 Daycare 1% Transportation 1% More Levels of ESL 1% More Canadian Content 1% Speak Slower 0% Responses 3,985 Cases 3,064 *Suggestions that were provided were coded into the categories above and then tabulated to produce frequencies 27

28 Appendix 2 : School Board Data - Short version Appendix 2 Toronto Catholic District School Board Data (Short version) The data in Appendix 2 is a compilation of responses from learners in your school board who participated in the 2010 survey. It is provided in a comparative chart format with the 2008 data. Questions 1-9 provide a general overview of learner demographics. Questions provide a summary of learner responses about their course, their reasons for attending and their needs for language training. See Appendix 4 for a detailed breakdown of responses in your region based upon their length of time in Canada, first language class attended, age, gender and highest level of education attained. Several questions, such as question 20, allowed learners to select all responses that should be applied to them. Therefore, we have included a responses column that identifies the total number of responses received followed by a case column. The case column identifies the actual number of learners that responded to this question. 28

29 Appendix 2 : School Board Data - Short version Q.1 Gender Q.2 Age Female 71% 67% Less than 18 years of age 0% 0% Male 29% 33% years of age 15% 15% Responses years of age 39% 45% years of age 34% 33% Q.3 How long have you been living in Canada? years of age or older 13% 7% Responses Less than 1 year 19% 22% 1-3 years 31% 25% 4-6 years 13% 17% Q.4 Current Status Refugee Claimant 23% 18% Convention Refugee 1% 2% 7-10 years 12% 15% More than 10 years 25% 21% Responses Permanent Resident 39% 43% Canadian Citizen 37% 36% Live-in caregiver on a work permit --- 0% Responses

30 Appendix 2 : School Board Data - Short version Q.5 Country of Birth (Top 10) 2008 China 47% Mexico 8% Colombia 7% Vietnam 4% Sri Lanka 4% Iran 2% India 2% Ukraine 2% Portugal 2% Russia 2% Responses 388 Q.5 Country of Birth (Top 10) 2010 China 39% Sri Lanka 12% Iraq 6% Mexico 4% Vietnam 3% Colombia 2% India 2% Korea 2% Russia 2% Ukraine 2% Hungary 2% Other 8% Responses

31 Appendix 2 : School Board Data - Short version Q.6 First Language Learned (Top 10) 2008 Chinese 52% Spanish 18% Tamil 4% Persian 3% Portuguese 3% Russian 3% Vietnamese 2% Ukrainian 1% Polish 1% Romanian 1% Turkish 1% Responses 388 Q.6 First Language Learned (Top 10) 2010 Chinese 40% Tamil 12% Spanish 10% Arabic 6% Russian 4% Korean 2% Persian 2% Portuguese 2% Vietnamese 2% Hungarian 2% Other 5% Responses 493 Q.7 Highest Level of Education None 2% 2% Grade school 21% 14% Some High School 17% 18% Completed High School 18% 23% Some Community College or University 9% 12% Trade Certificate 2% 1% Completed Community College 8% 9% Completed University 23% 21% Responses

32 Appendix 2 : School Board Data - Short version Q.8 Usual Job Before Moving to Canada 2008* Business, Finance and Administration 21% Social Science, Education, Government and Religion 13% Housewife/Homemaker 13% Sales and Service 11% Unique to Processing, Manufacturing and Utilities 8% Trades, Transport and Equipment Operators 6% Student 5% Other/Unknown 5% Natural and Applied Sciences and Related 4% Management 3% Health 3% Art, Culture, Recreation and Sport 3% No Job/Not Working 3% Unique to Primary Industry 2% Self Employed, Own/Family Business 2% Retired 0% Responses 388 Q.8 Usual Job Before Moving to Canada 2010 Stay-at-home parent 10% Business, Finance, Insurance 8% Student 8% Education, Training, and Library 7% Office and Administrative Support 7% Not working 7% Self-employed (Own business) 7% Sales 6% Healthcare 5% Architecture and Engineering 3% Hospitality/Tourism 3% Management 3% Arts, Entertainment, Sports, and Media 2% Farming, Fishing, and Forestry 2% Transportation and Warehousing 2% Retired 2% Cases 382 Building and Grounds Cleaning and Maintenance 1% *Responses were categorized according to major NOC Occupational Descriptions Computer and Technical Services 1% Construction 1% Installation, Maintenance, and Repair 1% Law/Legal 1% Life, Physical, and Social Sciences 1% Personal Care and Service 1% Community, Social, or Religious Services 0% Mining, Oil and Gas 0% Other 10% Responses