JPO Programme & UNDP JPO Service Centre activities

Transcription

1 United Nations Development Programme JPO Programme & UNDP JPO Service Centre activities 2013 JPO/SARC Questionnaire Client Satisfaction Survey

2 I Presentation...4 II Participation...6 Global participation... 6 Participation by Programme... 7 Participation by Gender... 8 Participation by Agency... 9 Participation by Region Participation by Donor Period served as a JPO/SARC Work experience prior to JPO/SARC assignment III JPO/SARC Satisfaction Results Section 1 Recruitment and Entry on Duty procedures How satisfied were you with the information you received from the JPO Service Centre (JPOSC) in the preparation for your Entry on Duty? How satisfied were you with the responsiveness of your contacts in the JPOSC in the course of your recruitment process? How satisfied are you with the pre-departure briefing visit to the JPOSC? To what extent did the pre-departure visit to the JPOSC cover all your information needs? (Only for JPOs who visited the JPOSC in Copenhagen prior to their arrival at the duty station) How satisfied were you with the timeliness of payments made to you in respect of travel and shipment prior to departure for your duty station? How satisfied were you with the timeliness of payments made to you in respect of assignment grant and DSA upon arrival at the duty station? How satisfied were you with the timeliness of payments made to you in respect of your first salary (actual salary or salary advance)? To what extent did you feel that your duty station was prepared for your arrival (Were office space and equipment made available? Were introduction rounds in the office planned for? Was your supervisor clear about his/her expectations of you)? How satisfied were you with the degree of logistical support provided by your duty station in the course of your "settling-in" period? To what extent, if at all, did your Terms of Reference change within the first few months following your arrival at the duty station? If changed, how satisfied were you with the way/extent to which you were consulted in the process? If changes occurred, how satisfied were you with them? How much time elapsed from your start date until you had a clear agreement with your Supervisor on your tasks? If applicable, how satisfied were you with the one-to-one counselling session organized by JPOSC in New York in connection with the PPO course (Programme Policy and Operations induction course)?36 Section 2 Your assignment How satisfied are you with your assignment? To what extent, if at all, did your tasks and responsibilities change during your JPO/SARC assignment? If changed at all, how satisfied were you with the way/extent to which you were consulted in the process? If changed at all, how satisfied were you with the changes in your tasks and responsibilities? How would you rate your average monthly work load? How satisfied are you with the way and degree to which your pre-jpo skills and experience are being utilized? How satisfied are you with the level of decision-making authority you have in your area of responsibility? How satisfied are you with the access to and quality of supervision? How satisfied are you with the support you receive from your colleagues? Section 3 Training and Learning Did you use your Duty-related Travel and Training Allowance (DTTA) budget for training/learning purposes in the last 12 months? If yes, to what extent have you already applied some of the new learning to your job? If you haven t used your DTTA, please select the closest statement(s): How satisfied are you with the training/learning opportunities available to you as a JPO/SARC? How would you rate the support given by your supervisor in the use of your DTTA? How satisfied are you with the degree to which you have acquired new skills on-the-job? UNDP JPO Service Centre - 2

3 Section 4 Administrative Follow-up On average, how often did you communicate with the JPOSC within the last 12 months? When communicating with the JPOSC, how satisfied are you with the overall timeliness of our response (taking into consideration our 3 working days response time policy)? How satisfied are you with the clarity of explanations provided by the JPOSC? Have you been, or are you in the process of being reassigned? If yes, how satisfied are you with the information and services received from the JPOSC on your reassignment? Are you in the process of being separated? If yes, how satisfied are you with the information and services received from the JPOSC in connection with your separation? If applicable, what would you like to see improved in the separation process? Section 5 Harassment Sexual Harassment: Have you personally experienced sexual harassment in your work place while being a JPO in the last twelve months? Have you personally witnessed sexual harassment in your work place while being a JPO in the last twelve months? Work-related harassment: Have you personally experienced work-related harassment in your work place while being a JPO in the last twelve months? Have you personally experienced abuse of authority in your work place while being a JPO/SARC in the last twelve months? Have you personally witnessed abuse of authority in your work place while being a JPO in the last twelve months? How familiar are you with the policies on Standards of Conduct of your organization? To what extent do you agree with the following statement: "I have someone that I would feel comfortable talking to if I experienced harassment in my office"? To what extent do you agree with the following statement: "I believe there is a need to be more active in informing about the policies on my organization s Standards of Conduct related to harassment and abuse of authority"? Section 6 JPO/SARC information needs Over the last 12 months, how often did you use/visit the JPOSC website ( If applicable, how satisfied are you with the JPOSC website? If applicable, what would you like to see improved in the JPOSC website? How satisfied are you with the JPO/SARC-Net and the information circulated? Over the last 12 months, how often did you use/visit the JPOSC Career Manangement website and intercultural Management Website? If applicable, how satisfied are you with the JPOSC Career Management website? Over the last 12 months, how often did you use/visit the JPOSC Intercultural Manangement website? If applicable, how satisfied are you with the JPOSC Intercultural Management website?110 Section 7 Career Development Would you like to pursue a career with international development upon the end of your JPO/SARC assignment? Would you like to pursue a career with your current organization upon the end of your JPO/SARC assignment? If not, why? To what extent do you feel that your JPO/SARC assignment has contributed to strengthening your competencies? To what extent do you feel that your JPO/SARC assignment has contributed to strengthen your chances of getting a job with an international development organization? Have you already undertaken any actions in terms of career management? How satisfied are you with the career management services provided by the JPOSC (dedicated website, face-to-face sessions, CV Roster, Job Ads?) (some of the career management services are offered only to UN Women and UNDP & Affiliated JPOs and SARCs) Are you currently enrolled in the UNDP and UN Women JPO Mentoring Programme? (UN Women / UNDP or affiliated funds and programmes JPOs) If yes, are you satisfied with the UNDP and UN Women JPO Mentoring Programme? UNDP JPO Service Centre - 3

4 I Presentation The Junior Professional Officer (JPO) Service Centre is part of the United Nations Development Programme s Bureau of Management, Office of Human Resources, Staff Administrative Services. At the time this questionnaire was distributed, 15 th December 2013, it administered 311 Junior Professional Officers (JPOs) and Special Assistants to the Resident Coordinator (SARCs) serving in 85 duty stations worldwide working for the following agencies in 2013: - UNDP and its affiliated funds/programmes: United Nations Capital Development Fund (UNCDF) United Nations Development Operations Coordination Office (UNDOCO) United Nations Volunteers (UNV) - United Nations Entity for Gender Equality and the Empowerment of Women (UN Women) - Joint United Nations Programme on HIV/AIDS (UNAIDS) - United Nations Population Fund (UNFPA) - United Nations Office for Projects Services (UNOPS) - United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) - World Health Organization (WHO) In 2013, the JPO Programmes of the above mentioned agencies were sponsored by 18 donor countries: - Australia - Austria - Belgium - Denmark - Finland - France - Germany - Greece - Italy - Japan - Kuwait - Luxembourg - The Netherlands - Norway - Republic of Korea - Spain - Sweden - Switzerland Denmark, Spain, Norway and Sweden also sponsored the SARC Programme. The UNDP JPO Service Centre functions as a one-stop-shop, covering every issue related to the management and administration of the JPO and SARC Programme, including recruitment, appointment, reassignment, separation from service, learning and career development. The JPOSC provides learning and career support services to UNDP JPOs, including the JPO Induction Programme which covers the pre-departure briefings in Copenhagen as well as virtual, online trainings and the PPO workshop in New York, career counselling and coaching sessions, feedback on CVs and cover letters, Mentoring programme, interview preparation sessions and a dedicated Career Management Website. The JPOSC work programme aims at providing a package of human resources support services to JPOs and SARCs and at streamlining work processes and procedures to reduce response time and enhance quality of services. The overall objective is to better serve and support the JPOs/SARCs, who are making a significant contribution to the UN s efforts towards the achievement of the Millennium Development Goals. UNDP JPO Service Centre - 4

5 Due to its background, the annual dissemination of questionnaires is vital to ensuring that the JPO Service Centre is kept abreast of all the major developments that have direct bearing on the performance and well-being of the JPOs and SARCs, as well as to receive feedback regarding the recent track of the JPO Service Centre itself. As in previous years, the summarised results of the questionnaire will be disseminated to all stakeholders JPOs/SARCs, donor countries, country offices and Headquarters bureaux. All the questionnaires received have been treated in strict confidentiality so as to avoid respondents from being identified. The present document is a synthesis of the answers obtained in the 2013 JPO/SARC survey. The survey was divided into eight sections, as follows: Recruitment and entry on duty procedures (16 questions) (for JPOs/SARCs who have been recruited less than one year ago); Your assignment (11 questions); Training and learning (11 questions); Administrative follow-up (9 questions); Harassment (10 questions); JPO/SARC information needs (10 questions); Career development (13 questions); General comments and feedback (1 question). As in previous years, the survey was accessible online. On the 15 th December 2013, an announcing the launch of the survey was sent to all active JPOs and SARCs and those who separated during the last six months of The deadline was set on the 10th January JPOs and SARCs were asked to base their answers to the questionnaire on their experience over the past twelve months. The results and percentages calculated are based on the number of answers for each question. The results and comments made will be carefully analysed and taken into account to the extent possible. The UNDP JPO Service Centre would like to take this opportunity to express its gratitude to all JPOs and SARCs, and especially those that have taken time to complete this survey, for their continuous support. UNDP JPO Service Centre - 5

6 II Participation The questionnaire was distributed to 312 persons. 187 answers were received. Global participation Participation in 2013 (187/312): 6 Participation in 2012 (205/362): 56% Participation in 2011 (245/398): 62 % Participation in 2010 (306/427): 72 % Participation in 2009 (220/355): 62 % Participation in 2008 (201/318): 64 % Participation in 2007 (125/261): 48 % Participation in 2006 (178/271): 66 % Participation in 2005 (156/270): 58 % Participation in 2004 (152/278): 55 % Participation in 2003 (157/275): 57 % Anonymous answers: As in previous years, JPOs were offered the possibility to answer to optional basic information questions on their name and duty station. Below are the numbers of anonymous answers to these optional questions: Name: 115 anonymous respondents 61% (2012: 56%, 2011: 64%; 2010: 58%; 2009: 37%; 2008: 38.9%; 2007: 36.8%; 2006: 25.; 2005: 28.2%; 2004: 35.; 2003: 12.7%; 2002: 27.8%) Duty station: 96 anonymous respondents 51% (2012: 43%, 2011: 51%; 2010: 48%; 2009: 34%; 2008: 19.7%; 2007: 21%; 2006: 1; 2005: 13%; 2004: ; 2003: 8%; 2002: 4%) Confidentiality All replies were treated with the strictest confidentiality. The survey is meant to provide the JPOSC, its management and stakeholders with trends. All elements of identification (nationality, place of assignment, name when mentioned in the answers, etc.) have been rendered anonymous before the data was collated. Should you have any question or concern about the information, please do not hesitate to contact Pierre Noël, Communications Associate (pierre.noel@undp.org). UNDP JPO Service Centre - 6

7 Participation by Programme The participation per programme was calculated based on the distribution of JPOs and SARCs per programme as of the date the survey was launched. Programme 2013 JPO % SARC % Participation in the survey, overall answers per Programme: 11% JPO SARC 89% Participation in the survey, breakdown by Programme: JPOs SARCs 4 Participated 42% 6 Did not participate 58% UNDP JPO Service Centre - 7

8 Participation by Gender The participation per gender was calculated based on the distribution of JPOs and SARCs per gender as of the date the survey was launched. Gender 2013 Female % Male % Participation in the survey per gender: 26% Female Male 74% UNDP JPO Service Centre - 8

9 Participation by Agency The participation per agency was calculated based on the distribution of JPOs/SARCs per agency as of the date the survey was launched. Agency UNAIDS (6/12) 5 78% 5 81% 73% 57% 70 % 67 % UNDP and affiliated (80/133) 6 56% 57% 66% 64% 66% 50 % 64 % UNDP (70/122) 57% % 5 66% 53 % 66 % * UNCDF (5/7) 71% 33% % 67% 23 % 40 % * UNDG/UNDOCO (2/2) % N/A 2 67 % 50 % * UNV (2/2) 10 N/A 4 57% % 62 % SARC Programme (21/38) 56% 62% 7 N/A N/A N/A N/A N/A UNFPA (26/43) % 84% 8 61% 36 % 67 % UNIDO (1/1) 10 N/A N/A N/A N/A N/A N/A N/A UNOPS (5/9) 56% 5 33% 83% % 75 % UNRWA (8/18) 44% 32% 59% 10 73% 10 N/A N/A UN Women (20/30) 67% % 76% 72% 54 % 67 % WHO (21/35) 6 47% 79% 7 64% 38% 30 % 85 % Global participation 6 56% 62% 72% 62% 64% 48 % 66 % WHO UNV UNRWA UNOPS UNIDO UNFPA UNDP UNDGO/UNDOCO UNCDF UNAIDS UN WOMEN SARC Programme 6 44% 56% 6 57% 71% 5 67% 55.26% UNDP JPO Service Centre - 9

10 Participation by Region The participation per region was calculated based on the distribution of JPOs/SARCs per duty station as of the date the survey was launched. Region Africa (25/87) 28% 39% 44% 38% % 56% Arab States (12/36) 33% 53% 34% 38% 32% 53% 23% 53% Asia-Pacific (13/47) 27% 31% 38% 31% 26% 54% 37% 49% Eastern Europe & CIS (1/10) Headquarters locations (36/116) Latin America & the Caribbean (2/18) Anonymous answers (98/187) 1 38% 46% 3 33% 33% 23% 31% 31% 34% 41% 42% 49% 3 56% 11% 44% 43% 38% 48% 46% 93% 52% 43% 31% 34% 5 13% 24% 16% Global participation 6 56% 62% 72% 62% 64% 48% 66% Africa 29% Arab States 33% Asia-Pacific 28% Eastern Europe & CIS 1 Headquarters locations 31% Latin America & the Caribbean 11% UNDP JPO Service Centre

11 Participation by Donor The participation per donor was calculated based on the distribution of JPOs/SARCs per donor country as of the date the survey was launched. Donor Australia (2/2) 10 N/A N/A N/A N/A N/A N/A N/A Austria (1/1) 10 44% 7 64% 8 7 Belgium (4/13) 31% 88% 77% 9 33% 56% 46% 6 Denmark (14/19) 74% 38% 46% 97% % 88% Finland (16/26) 62% 67% 84% 78% 86% 6 47% 82% France (12/17) 71% 33% 71% 61% 62% 58% 26% 79% Germany (21/35) 6 56% 69% 6 82% 5 52% 64% Greece (2/4) 5 N/A N/A N/A N/A N/A N/A N/A Italy (2/9) 22% 41% 59% 62% 4 44% 36% 72% Japan (8/23) 3 39% 42% 52% 47% 58% 3 59% Kuwait (5/10) 5 N/A N/A N/A N/A N/A N/A N/A Luxembourg (13/17) 76% 73% 73% 6 67% The Netherlands (26/33) 79% 72% 76% 83% 78% 59% 38% 51% Norway (15/27) 56% 63% 67% 76% 38% 73% 6 6 Republic of Korea (5/7) 71% 67% Spain (20/48) 42% 53% 52% 72% 56% 77% 73% 7 Sweden (20/27) 74% 71% 77% 9 59% 4 24% 6 Switzerland (1/1) 10 67% 67% % Global participation 6 56% 62% 72% 6 64% 48% 66% Austria Belgium Denmark Finland France Germany Greece Italy Japan Kuwait Luxembourg Norway Republic of Korea Spain Sweden Switzerland The Netherlands 22% 31% 3 42% 62% % 74% 71% 76% 71% 74% 79% UNDP JPO Service Centre

12 Period served as a JPO/SARC Less than 1 year 3 27% 34% 3 44% 44% 49% Between 1 and 2 years 27% 26% 33% 38% 34% 33% 34% Between 2 and 3 years 26% 31% 27% 21% 19% 13% More than 3 years 12% 16% 6% 6% 3% 4% 2% 12% 26% 3 Less than 1 year Between 1 and 2 years Between 2 and 3 years More than 3 years 27% Work experience prior to JPO/SARC assignment Less than 1 year (17/187) 9% 3% 2% 3% 3% Between 1 and 2 years (23/187) 12% 11% 13% 16% 1 12% Between 2 and 3 years (42/187) 23% 26% 29% 2 27% 26% More than 3 years (105/187) 56% 6 53% 57% 5 57% 9% 12% Less than 1 year 56% Between 1 and 2 years 23% UNDP JPO Service Centre

13 III JPO/SARC Satisfaction Results Section 1 Recruitment and Entry on Duty procedures 1.1 How satisfied were you with the information you received from the JPO Service Centre (JPOSC) in the preparation for your Entry on Duty? 1% Very satisfied 34% Satisfied Neither satisfied nor 6 Very Comparison of global results from 2003 to UNDP JPO Service Centre

14 Comparison by gender 64% 5 42% 3 Males Females 8% 4% 2% Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 86% 56% 36% JPO SARC 14% 2% Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

15 1.2 How satisfied were you with the responsiveness of your contacts in the JPOSC in the course of your recruitment process? 1% Very satisfied 34% Satisfied Neither satisfied nor 6 Very Comparison of global results from 2004 to UNDP JPO Service Centre

16 Comparison by gender 67% 52% 2 34% 8% 1 4% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 57% % 29% JPO SARC 7% 4% Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

17 1.3 How satisfied are you with the pre-departure briefing visit to the JPOSC? (Only for JPOs who visited the JPOSC in Copenhagen prior to their arrival at the duty station) 1 3% Very satisfied 4 Satisfied Neither satisfied nor 47% Very Comparison of global results from 2006 to UNDP JPO Service Centre

18 Comparison by gender 57% 42% 4 29% 14% 9% 3% Males Females Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

19 1.4 To what extent did the pre-departure visit to the JPOSC cover all your information needs? (Only for JPOs who visited the JPOSC in Copenhagen prior to their arrival at the duty station) 1 2 a very great extent a great extent some extent a little extent Not at all 5 Comparison of global results from 2006 to % 5 Comparison by gender 14% 1 27% 14% 14% Males Females 3% a very great extent a great extent some extent a little extent Not at all UNDP JPO Service Centre

20 1.5 How satisfied were you with the timeliness of payments made to you in respect of travel and shipment prior to departure for your duty station? 7% Very satisfied Satisfied 27% 61% Neither satisfied nor Very Comparison of global results from 2003 to UNDP JPO Service Centre

21 1.6 How satisfied were you with the timeliness of payments made to you in respect of assignment grant and DSA upon arrival at the duty station? 13% Very satisfied 11% 11% 36% Satisfied Neither satisfied nor Very 29% Comparison of by agency UNDP & affiliated SARC Programme 12% 13% 37% 14% 14% 29% 16% 22% 43% UN Women UNAIDS UNFPA 13% 2 12% 37% % 2 UNOPS UNRWA WHO UNDP JPO Service Centre

22 Comparison of global results from 2003 to UNDP JPO Service Centre

23 1.7 How satisfied were you with the timeliness of payments made to you in respect of your first salary (actual salary or salary advance)? 3% 8% Very satisfied Satisfied 29% 6 Neither satisfied nor Very Comparison of global results from 2003 to UNDP JPO Service Centre

24 1.8 To what extent did you feel that your duty station was prepared for your arrival (Were office space and equipment made available? Were introduction rounds in the office planned for? Was your supervisor clear about his/her expectations of you)? 11% 1 To a very great extent To a great extent 19% To some extent 31% To a little extent 24% Not at all Comparison of by agency UNDP & affiliated 9% 6% 24% 31% SARC Programme 14% 29% 28% 3 UN Women UNAIDS 29% UNFPA 12% % % 4 UNOPS UNRWA WHO UNDP JPO Service Centre

25 Comparison of global results from 2004 to Comparison by gender 5 31% 1 24% % 21% Males Females a very great extent a great extent some extent a little extent Not at all Comparison by programme 31% 29% 29% 29% 24% 18% 1 14% 13% JPO SARC a very great extent a great extent some extent a little extent Not at all UNDP JPO Service Centre

26 1.9 How satisfied were you with the degree of logistical support provided by your duty station in the course of your "settling-in" period? 11% Very satisfied 21% Satisfied 27% Neither satisfied nor 36% Very Comparison of by agency UNDP & affiliated 3% 6% 24% 27% 29% SARC Programme 57% 4 14% UN Women UNAIDS UNFPA 2 12% 2 13% UNOPS UNRWA WHO % UNDP JPO Service Centre

27 Comparison of global results from 2004 to Comparison by gender 58% 17% 17% % 24% 6% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 57% 38% 13% 24% 14% 29% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

28 1.10 To what extent, if at all, did your Terms of Reference change within the first few months following your arrival at the duty station? 13% 7% 13% To a very great extent To a great extent 19% To some extent To a little extent Not at all 48% Comparison of by agency UNDP & affiliated 3% 6% 18% 9% SARC Programme 14% UN Women 64% UNAIDS 86% UNFPA 13% % % 2 37% UNOPS UNRWA WHO UNDP JPO Service Centre

29 Comparison of global results from 2004 to UNDP JPO Service Centre

30 If changed, how satisfied were you with the way/extent to which you were consulted in the process? 1 6% 1 Very satisfied Satisfied 24% Neither satisfied nor 5 Very Comparison of by agency UNDP & affiliated 4% 1 1 SARC Programme 14% 14% 17% 14% 29% 59% UN Women UNAIDS 29% UNFPA 17% 17% 33% 5 17% 33% 100 % 33% UNOPS UNRWA WHO 33% 34% % 33% 6 UNDP JPO Service Centre

31 Comparison of global results from 2003 to Comparison by gender 4 51% 18% 18% 26% 18% Males Females 8% 8% 8% Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 53% 26% 29% 29% JPO 14% 14% 9% 7% 14% SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

32 If changes occurred, how satisfied were you with them? 16% 1 Very satisfied Satisfied 32% Neither satisfied nor 42% Very Comparison of by agency UNDP & affiliated 1 7% 29% SARC Programme 14% 3 14% 48% 43% UN Women UNAIDS UNFPA 17% 5 33% 100 % 6 UNOPS UNRWA WHO 33% 100 % 67% 6 UNDP JPO Service Centre

33 Comparison of global results from 2003 to Comparison by gender % 36% 9% Very satisfied 17% Satisfied Neither satisfied nor Very Males Females 3 Comparison by programme 42% 43% 29% 9% 14% 14% 14% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

34 1.11 How much time elapsed from your start date until you had a clear agreement with your Supervisor on your tasks? 21% 29% 11% 0-1 month 2-3 months 4-5 months 5 months or more 39% Comparison of global results from 2003 to Comparison by gender 5 33% 28% 36% 26% Males 17% Females month 2-3 months 4-5 months 5 months or more UNDP JPO Service Centre

35 Comparison by programme 43% 43% 26% 32% 31% 14% 11% JPO SARC 0-1 month 2-3 months 4-5 months 5 months or more UNDP JPO Service Centre

36 1.12 If applicable, how satisfied were you with the one-to-one counselling session organized by JPOSC in New York in connection with the PPO course (Programme Policy and Operations induction course)? (Only to be answered by UNDP or affiliated funds and programmes JPOs) 9% 22% Very satisfied Satisfied 26% Neither satisfied nor Very 43% Comparison of global results from 2007 to UNDP JPO Service Centre

37 Comparison by gender 8 22% 33% 33% 11% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 43% 22% 26% 9% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

38 Section 2 Your assignment 2.1 How satisfied are you with your assignment? 13% 7% 1% 21% Very satisfied Satisfied Neither satisfied nor Very 58% Comparison of by agency UNDP & affiliated SARC Programme 12% 8% 2% 19% % 1 UN Women UNAIDS UNFPA 16% 11% 17% 8% 23% 26% 47% 83% 69% UNOPS UNRWA WHO 13% 14% 19% 4 12% % UNDP JPO Service Centre

39 Comparison of global results from 2005 to Comparison by gender 61% 57% 24% 13% 13% 8% 2% 1% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 59% 52% 24% 21% 14% 1 1 6% 1% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

40 2.2 To what extent, if at all, did your tasks and responsibilities change during your JPO/SARC assignment? 16% 3% 14% 24% To a very great extent To a great extent To some extent To a little extent Not at all 43% Comparison of by agency UNDP & affiliated 3% 1 18% SARC Programme 9% 19% 21% 19% 43% 48% UN Women UNAIDS UNFPA 16% 1 17% 33% 8% 4% 11% 32% 42% 33% 17% 46% 31% UNOPS UNRWA WHO 4 13% 13% 2 14% 24% 12% 37% 57% UNDP JPO Service Centre

41 Comparison of global results from 2006 to Comparison by gender % 2 22% 11% 17% Males Females 4% 3% a very great extent a great extent some extent a little extent Not at all Comparison by programme 48% 42% 14% 2 19% 19% 16% 1 JPO SARC 3% To a very great extent To a great extent To some extent To a little extent Not at all UNDP JPO Service Centre

42 2.2.1 If changed at all, how satisfied were you with the way/extent to which you were consulted in the process? 1 21% Very satisfied Satisfied 27% Neither satisfied nor Very 42% Comparison of by agency UNDP & affiliated 1 2% 14% SARC Programme 1 16% 21% 31% 43% 16% 37% UN Women UNAIDS UNFPA 6% 7% 17% 4% 17% 2 31% 17% 5 42% 31% 16% 37% UNOPS UNRWA WHO 2 28% 14% 9% % 29% 29% 48% UNDP JPO Service Centre

43 Comparison of global results from 2004 to Comparison by gender 54% 34% 36% 17% 1 22% 12% 7% 3% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 4 37% 3 21% 16% 16% 16% JPO 9% 11% SARC Very satisfied Satisfied Neither satisfied nor 1% Very UNDP JPO Service Centre

44 2.2.2 If changed at all, how satisfied were you with the changes in your tasks and responsibilities? 1 21% Very satisfied Satisfied 27% Neither satisfied nor Very 42% Comparison of by agency UNDP & affiliated SARC Programme 11% 16% 21% 22% 1 47% 53% UN Women UNAIDS UNFPA 6% 17% 4% 13% % 5 44% 16% 58% UNOPS UNRWA WHO 14% % 57% UNDP JPO Service Centre

45 Comparison of global results from 2004 to Comparison by gender 49% 4 29% 29% 19% 2% 13% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 53% 41% 29% 21% 21% 11% 16% 9% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

46 2.3 How would you rate your average monthly work load? 9% 1% 7% 24% Much too high Too high Adequate Too low Much too low 59% Comparison of by agency UNDP & affiliated 11% 9% SARC Programme 24% 33% 57% 56% UN Women UNAIDS UNFPA 33% 4% 1 31% 67% 81% UNOPS UNRWA WHO 13% 19% 38% 37% 8 76% UNDP JPO Service Centre

47 Comparison of global results from 2004 to Comparison by gender 66% 57% 18% 26% Males Females 9% 7% 1 2% Much too high Too high Adequate Too low Much too low Comparison by programme 59% 57% 23% 33% JPO SARC 8% 9% 1% Much too high Too high Adequate Too low Much too low UNDP JPO Service Centre

48 2.4 How satisfied are you with the way and degree to which your pre-jpo skills and experience are being utilized? 9% 18% Very satisfied Satisfied 43% Neither satisfied nor 2 Very Comparison of by agency UNDP & affiliated SARC Programme 19% 9% 14% 1 19% 24% 43% 33% 24% UN Women UNAIDS UNFPA 21% 27% 17% 16% 12% 8% 38% 42% 26% 21% 67% UNOPS UNRWA WHO % 9% 6 29% 43% 5 UNDP JPO Service Centre

49 Comparison of global results from 2004 to Comparison by gender 5 41% 3 2% 11% 23% 19% 16% 6% 2% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 46% 33% 8% 19% 24% 23% 19% 14% 1 4% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

50 2.5 How satisfied are you with the level of decision-making authority you have in your area of responsibility? 7% 13% 17% Very satisfied Satisfied 26% 37% Neither satisfied nor Very Comparison of by agency UNDP & affiliated 17% 14% SARC Programme 14% 19% 26% 38% 19% 43% UN Women UNAIDS UNFPA 21% 31% 17% 12% 8% 11% 16% 32% 16% 67% 31% 38% UNOPS UNRWA WHO 13% 2 24% 9% 37% 38% % UNDP JPO Service Centre

51 Comparison of global results from 2003 to Comparison by gender 39% 37% 36% 7% 16% 22% 11% 19% 7% 7% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 37% 43% 27% 13% 19% 19% 18% 6% 14% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

52 2.6 How satisfied are you with the access to and quality of supervision? 9% 12% Very satisfied Satisfied 34% Neither satisfied nor Very 2 Comparison of by agency 19% UNDP & affiliated 11% 1 SARC Programme 1 33% 19% 32% 23% 24% 14% UN Women UNAIDS UNFPA 16% 21% 23% 8% % 32% 31% 3 UNOPS UNRWA WHO % 19% 14% % UNDP JPO Service Centre

53 Comparison of global results from 2003 to % Comparison by gender 33% 3 23% 22% 11% 13% 14% 1 7% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 33% 37% 2 24% 22% 19% 14% JPO 9% 1 8% SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

54 2.7 How satisfied are you with the support you receive from your colleagues? 8% 1% Very satisfied 22% Satisfied Neither satisfied nor Very 49% Comparison of by agency UNDP & affiliated 8% 1% SARC Programme 9% 23% 19% 48% 48% 24% UN Women UNAIDS UNFPA 21% 17% 16% 4% 4% 7% 31% 26% 48% 67% 54% UNOPS UNRWA WHO % 43% % UNDP JPO Service Centre

55 Comparison of global results from 2004 to Comparison by gender 5 47% 23% 19% 23% 22% 1 Males Females 1% Very satisfied Satisfied Neither satisfied nor Very 48% 53% Comparison by programme 16% 24% 23% 19% 8% 1 1% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

56 Section 3 Training and Learning 3.1 Did you use your Duty-related Travel and Training Allowance (DTTA) budget for training/learning purposes in the last 12 months? 48% Yes 52% No Comparison of global results from 2006 to UNDP JPO Service Centre

57 Comparison by gender 53% % Males Females Yes No Comparison by programme 53% 43% 47% 57% JPO SARC Yes No UNDP JPO Service Centre

58 3.1.2 If yes, to what extent have you already applied some of the new learning to your job? 14% 9% 23% To a very great extent To a great extent To some extent To a little extent Not at all 49% Comparison of global results from 2006 to Comparison by gender % 26% Males Females To a very great extent To a great extent To some extent To a little extent Not at all UNDP JPO Service Centre

59 Comparison by programme 63% 47% 13% 9% 23% 2 1 JPO SARC To a very great extent To a great extent To some extent To a little extent Not at all If you haven t used your DTTA, please select the closest statement(s): 7% 8% lack of information 8% no relevant training available lack of guidance 41% lack of time 26% lack of funds 1% 3% 1% lack of authorization from your CO/supervisor Comparison of global results from 2008 to UNDP JPO Service Centre

60 Comparison by gender 38% 42% 2 26% 9% 4% 8% 8% 6% 6% 6% 4% 3% 6% 7% Males Females Comparison by programme % 24% 7% 9% 8% 7% 2% 4% 1% 8% JPO SARC UNDP JPO Service Centre

61 3.2 How satisfied are you with the training/learning opportunities available to you as a JPO/SARC? 22% Very satisfied 23% Satisfied Neither satisfied nor Very 49% Comparison of global results from 2003 to Comparison by gender 56% 46% 23% 19% 24% 21% Males Females Very satisfied Satisfied Neither satisfied nor 1% Very UNDP JPO Service Centre

62 Comparison by programme 51% 2 22% 3 22% 3 JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

63 3.3 How would you rate the support given by your supervisor in the use of your DTTA? 16% 18% 2 Very strong Strong Average Weak Very weak 3 Comparison of global results from 2005 to UNDP JPO Service Centre

64 Comparison by gender % 28% 24% 16% 12% 17% Males Females 8% 2% Very strong Strong Average Weak Very weak Comparison by programme 4 37% 18% 1 23% 16% 1 JPO SARC 6% 1 Very strong Strong Average Weak Very weak UNDP JPO Service Centre

65 3.4 How satisfied are you with the degree to which you have acquired new skills on-the-job? 7% 21% Very satisfied Satisfied 21% Neither satisfied nor Very 46% Comparison of global results from 2004 to UNDP JPO Service Centre

66 Comparison by gender 52% 3 16% 3 28% 19% Males Females 8% 2% Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 48% % 21% 1 JPO SARC 8% 3% Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

67 Section 4 Administrative Follow-up 4.1 On average, how often did you communicate with the JPOSC within the last 12 months? 4% 5 4 Daily Weekly Monthly Infrequently Never Comparison of by agency UNDP & affiliated 1% 2% SARC Programme 3 62% 4 5 UN Women UNAIDS UNFPA 4% 8% 53% 42% % 59% UNOPS UNRWA WHO 12% 4 38% % 62% UNDP JPO Service Centre

68 Comparison of global results from 2006 to Comparison by gender 56% 5 42% 4 Males Females 2% 1% Daily Weekly Monthly Infrequently Never Comparison by programme 39% 5 56% 4 JPO SARC 3% 1% Daily Weekly Monthly Infrequently Never UNDP JPO Service Centre

69 4.2 When communicating with the JPOSC, how satisfied are you with the overall timeliness of our response (taking into consideration our 3 working days response time policy)? 7% 14% 43% Very satisfied Satisfied Neither satisfied nor Very 34% Comparison of by agency 12% UNDP & affiliated 3% 2% SARC Programme 3 44% 39% 5 UN Women UNAIDS UNFPA 21% 21% 4 21% 4% 17% 26% 27% 4 21% 37% UNOPS UNRWA WHO 13% 9% 2 62% 8 86% UNDP JPO Service Centre

70 Comparison of global results from 2003 to % 44% 47% Comparison by gender 31% 9% 1 8% 2% 2% Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 44% % 13% 8% 3% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

71 4.3 How satisfied are you with the clarity of explanations provided by the JPOSC? 13% 2% Very satisfied 43% Satisfied Neither satisfied nor 41% Very Comparison of by agency UNDP & affiliated 12% 4% SARC Programme % 6 UN Women UNAIDS UNFPA 21% 26% 4 21% 37% 6 48% 42% UNOPS 13% UNRWA WHO 4 28% % 67% UNDP JPO Service Centre

72 Comparison of global results from 2003 to Comparison by gender 44% 43% 47% 4 14% 9% Males Females 3% 1% Very satisfied Satisfied Neither satisfied nor Very Comparison by programme % % JPO SARC 3% 1% Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

73 4.4 Have you been, or are you in the process of being reassigned? 2 Yes No No Yes UNDP JPO Service Centre

74 4.4.1 If yes, how satisfied are you with the information and services received from the JPOSC on your reassignment? 19% 28% Very satisfied Satisfied Neither satisfied nor Very 48% Comparison of by agency UNDP & affiliated SARC Programme 24% 38% % UN Women UNAIDS UNFPA 11% 11% 22% UNOPS UNRWA 56% WHO 100 % 100 % 8 UNDP JPO Service Centre

75 Comparison of global results from 2003 to Comparison by gender 5 47% 31% 19% 1 Males Females 3% Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 6 54% 4 24% 16% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

76 4.5 Are you in the process of being separated? 1 Yes No 9 Comparison of global results from 2004 to No Yes UNDP JPO Service Centre

77 4.5.1 If yes, how satisfied are you with the information and services received from the JPOSC in connection with your separation? Very satisfied 39% Satisfied 61% Neither satisfied nor Very Comparison of by agency UNDP & affiliated 3 SARC Programme 7 8 UN Women UNAIDS UNFPA 33% 100 % 100 % 67% UNOPS UNRWA WHO % 100 % UNDP JPO Service Centre

78 Comparison of global results from 2003 to Comparison by gender 7 57% 43% 2 Males Females Very satisfied Satisfied Neither satisfied nor Very Comparison by programme 8 46% 54% JPO SARC Very satisfied Satisfied Neither satisfied nor Very UNDP JPO Service Centre

79 4.5.2 If applicable, what would you like to see improved in the separation process? 33% 8% 2 Communication/response from JPOSC Guidance regarding separation process Communication between the DS and JPOSC regarding completion of forms Other (new optional answer) 34% Comparison of global results from 2008 to UNDP JPO Service Centre

80 Comparison by gender 10 36% 36% Males Females 18% 9% Communicatio from JPOSC Guidance on separation process Communication DS and JPOSC Other Comparison by programme 10 JPO 4 SARC 3 1 Communicatio from JPOSC Guidance on separation process Communication DS and JPOSC Other UNDP JPO Service Centre

81 Section 5 Harassment 5.1 Sexual Harassment 1 : Have you personally experienced sexual harassment in your work place while being a JPO in the last twelve months? 2% Yes No UNDP & affiliated 3% 98% Comparison of by agency SARC Programme UN Women 97% UNAIDS 9 UNFPA 100 % 100 % 100 % UNOPS UNRWA WHO 100 % 100 % 9 1 Sexual Harassment [ ] is understood as any unwelcome sexual advance, request for sexual favour, verbal or physical conduct or gesture of a sexual nature, or any other behaviour of a sexual nature (including pornography, sexually -colored remarks) that has or that might reasonably be expected or be perceived to cause offense or humiliation to another. (UNDP Human Resources User Guide, Workplace Harassment, Sexual Harassment & Abuse of Authority, BOM OHR, Feb and revised in March 2008, January 2010) UNDP JPO Service Centre

82 Comparison of global results from 2008 to Comparison by gender 98% 98% Males Females 2% 2% Yes No Comparison by programme 98% 9 JPO SARC 2% Yes No UNDP JPO Service Centre

83 5.1.2 Have you personally witnessed sexual harassment in your work place while being a JPO in the last twelve months? 2% Yes No 98% Comparison of by agency UNDP & affiliated 2% SARC Programme UN Women 98% UNAIDS 9 UNFPA 4% 100 % 100 % 96% UNOPS UNRWA 12% WHO 100 % 88% 100 % UNDP JPO Service Centre

84 Comparison of global results from 2008 to Comparison by gender 10 97% Males Females 3% Yes No Comparison by programme 98% 9 JPO SARC 2% Yes No UNDP JPO Service Centre

85 5.2 Work-related harassment 2 : Have you personally experienced work-related harassment in your work place while being a JPO in the last twelve months? 1 Yes No 9 Comparison of by agency UNDP & affiliated 1 SARC Programme 1 9 UN Women 21% UNAIDS 8 UNFPA 8% 79% 100 % 92% UNOPS UNRWA WHO 14% 100 % 100 % 86% 2 Workplace harassment is any improper and unwelcome conduct by a staff member or non-staff personnel against another staff member or non-staff personnel or a group thereof that has or that might reasonably be expected or be perceived to cause offense or humiliation to another. (UNDP Human Resources User Guide, Workplace Harassment, Sexual Harassment & Abuse of Authority, BOM OHR, February 2005 and revised in March 2008, January 2010) UNDP JPO Service Centre

86 Comparison of global results from 2008 to Comparison by gender 98% 87% Males Females 2% 13% Yes No Comparison by programme 9 8 JPO SARC 1 1 Yes No UNDP JPO Service Centre

87 5.2.2 Have you personally witnessed work-related harassment in your work place while being a JPO in the last twelve months? 17% Yes No 83% Comparison of by agency UNDP & affiliated 1 SARC Programme 8 8 UN Women 21% UNAIDS UNFPA 12% % 88% UNOPS UNRWA WHO 1 37% 63% 8 9 UNDP JPO Service Centre

88 Comparison of global results from 2008 to Comparison by gender 93% 8 Males Females 7% Yes No Comparison by programme 84% 8 JPO SARC 16% Yes No UNDP JPO Service Centre

89 5.3 Abuse of Authority 3 : Have you personally experienced abuse of authority in your work place while being a JPO/SARC in the last twelve months? 11% Yes No 89% Comparison of by agency UNDP & affiliated 11% SARC Programme 89% UN Women UNAIDS 8 UNFPA 12% 4 84% 6 88% UNOPS UNRWA 12% WHO 10 88% 10 3 The abuse of authority is the improper use of a position of influence, power or authority by a staff member or non -staff personnel against another staff member or non-staff personnel or a group thereof. This is particularly serious when the person in question uses his or her influence, power or authority to arbitrarily influence the career or employment conditions (including, but not limited to, appointment, assignment, contract renewal, performance evaluation or promotion) of another staff member or non-staff personnel. (UNDP Human Resources User Guide, Workplace Harassment, Sexual Harassment & Abuse of Authority, BOM OHR, February 2005 and revised in March 2008, January 2010) UNDP JPO Service Centre

90 Comparison of global results from 2008 to Comparison by gender 9 87% Males Females 13% Yes No Comparison by programme 9 8 JPO SARC 1 Yes No UNDP JPO Service Centre

91 5.3.2 Have you personally witnessed abuse of authority in your work place while being a JPO in the last twelve months? 21% Yes No 79% Comparison of by agency UNDP & affiliated 23% SARC Programme 2 77% 7 UN Women UNAIDS UNFPA 16% 21% % 79% UNOPS UNRWA 2 WHO % 7 9 UNDP JPO Service Centre

92 Comparison of global results from 2008 to Comparison by gender 84% 77% 16% 23% Males Females Yes No Comparison by programme 79% 7 21% 2 JPO SARC Yes No UNDP JPO Service Centre

93 5.5 How familiar are you with the policies on Standards of Conduct of your organization? 8% 1% 14% 23% Very familiar Familiar Somewhat familiar Not very familiar Not familiar at all 54% Comparison of by agency 18% UNDP & affiliated 6% 18% SARC Programme % 5 UN Women UNAIDS UNFPA % 17% 29% % UNOPS UNRWA WHO 13% 12% 9% % 37% 33% 43% Comparison of global results from 2006 to 2013 UNDP JPO Service Centre

94 Comparison by gender 67% 5 Males 17% 21% 23% Females 7% 9% 2% Very familiar Familiar Somewhat familiar Not very familiar Not familiar at all Comparison by programme % JPO SARC 12% 1 1 8% 1% Very familiar Familiar Somewhat familiar Not very familiar Not familiar at all UNDP JPO Service Centre

95 5.6 To what extent do you agree with the following statement: "I have someone that I would feel comfortable talking to if I experienced harassment in my office"? 1 3% 29% Strongly agree 12% Agree Neither agree nor disagree Disagree Strongly disagree 46% Comparison of by agency UNDP & affiliated 2% 13% 2 SARC Programme 1 11% 49% 5 UN Women UNAIDS UNFPA 6% 6% 7% 4 8% 8% 34% 2 56% 4 5 UNOPS UNRWA WHO 13% % 33% % 38% UNDP JPO Service Centre

96 Comparison of global results from 2006 to Comparison by gender 51% 44% 33% 28% 14% 11% 12% Males Females 2% 4% Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Comparison by programme % 13% 9% 1 3% JPO SARC Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree UNDP JPO Service Centre