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1 g ds r o C chin Tow formnce A Mngers Guide to Coch nd Inspire Empoyees when At the beginning of new [stretch] ssignment. Yer round nd during performnce reviews. At the beginning of new stff/empoyee retionship. Anyone who hs direct reports best resource who To improve over performnce nd ong-term deveopment how? why Use s guide to coch with enthusism nd sincerity The Hert of Coching: Using Trnsformtion Coching to Crete High-performnce Cuture By Thoms G. Crne Other usefu E-toos tht compiment this topic: Am I redy for coching? Expore your future The strengths interview Setting expecttions! Cutions: Foow-up & foow through is key Must hve on-going commitment Avoid cose-ended questions A mnger s tsk is simpe - to get the job done nd grow his stff. Time nd cost pressures imit the tter. Coching is one process which ccompishes both. John Whitmore Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 1

2 A Mngers Guide to Coch nd Inspire Empoyees o c n g i form n Ce How to crete coching tmosphere Ask yoursef... Am I redy to coch? Do I hve the... Abiity to isten to others? Awreness of wht is hppening round me? Contro to withhod judgment? Abiity to sk open-ended questions? Abiity to give nd receive feedbck? Interest in heping others grow? 1. Getting strted 2. Understnd your empoyee s project How to coch 3. Understnd potenti brriers & the business context 4. Identify options 5. Encourge ction 6. Tking ction 7. Offer expicit support Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 2

3 A Mngers Guide to Coch nd Inspire Empoyees o c n g i form n Ce How to coch 1. Getting strted. Schedue time for one on one meeting b. Review the person s current ssignments (wht he/she is currenty working on) c. Agree which project/re to focus on As your mnger, I wnt to mke sure I hep you be s successfu s you cn be. How bout if we find time to sit down to discuss your current projects to see how I cn best be of hep to you. Which projects re you currenty working on? Which project woud it be most hepfu to discuss? 2. Understnd your empoyee s project: Review the project/ssignment Discuss the end product/go Review timeine nd progress If this project ws successfu, wht woud the end product ook ike? Wht is your go? Wht steps do you see necessry to meet your go? When is this due? Wht ction hve you tken so fr? Wht were the effects of tht ction? Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 3

4 A Mngers Guide to Coch nd Inspire Empoyees o c n g i form n Ce 3. Understnd potenti brriers & the business context: Understnd the current pressures tht my be t work on this project (tight timeine, imited resources, ck of ski to compete project, etc.) Understnd the current business reity Wht re the mjor constrints to moving forwrd? Wht brriers do you see? Wht obstces might you meet? Who is ffected by the outcome? How do others see the issue? Who hs stke in the outcome (within nd outside this deprtment)? Who/wht my ffect your decision mking? (Understnding the poitic forces) 4. Identify options Expore potenti options Let s ist the options you see t this point Wht might the pros nd cons be of (fi in the bnk) pproch? Wht soutions hve you ttempted in the pst? If this ws someone ese s project, wht woud you recommend they do? Wht cn you do differenty? Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 4

5 A Mngers Guide to Coch nd Inspire Empoyees o c n g i form n Ce Wht shoud you strt doing/ stop doing/ continue doing? Wht new ssignments, skis, or competencies re needed? Wht IF: budget is not fctor, you hd more stff, you coud do nything you wnted? How woud you sove this? 5. Encourge ction Empower to tke ction Wht re you wiing to do? Wht is the benefit to you? To your tem? To others? Wht resources do you hve or need? Wht input do you wnt from me? How cn I best be of hep s you re tking ction on this? 6. Tking ction Exmine commitment Wht wi you do? When wi you do it? Woud it be hepfu if we wked through your pn? Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 5

6 A Mngers Guide to Coch nd Inspire Empoyees o c n g i form n Ce How wi you do it? How cn you ensure success? 7. Offer expicit support Foow-up demonstrtes your investment in their success Prepre for the next coching session How/When wi you know you re mking progress? Wht support do you need? Who, within your tem/peers etc. cn you utiize for support, sounding bord, confidnt? Wht cn I do to hep? Wht resources wi you need from me in order to be successfu? Wht hve you erned from tody s session? When woud it be hepfu for us to meet gin? Wht woud you ike to review in our next coching session? Be cer on/ inquire bout wht the person found hepfu next steps Schedue your next foow up meeting Prctice, Prctice, Prctice - nd don t forget to sk for feedbck! Gori E. Bder, Ed.D., Xvier Hernndez, M.S. & Anne M. Lijenstrnd, Ph.D. pge 6

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