08 commercial property + casualty. 07 general contact information. 15 direct renewal program

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2 Welcome to MacNeill Group. Collaboration, commitment and accountability drive our every action. 04 celebrating 70 years of ensuring your success 06 how to become an agent 07 general contact information 08 commercial property + casualty 09 macneill online underwriting system 10 benefits of online quoting 11 capacity insurance company 12 transportation lines 13 flood and excess flood 14 personal lines 15 direct renewal program 16 staying connected with macneill 18 focus finance 19 beyond great service

3 MacNeill Group is a licensed Managing General Agent (MGA) and Wholesale Broker serving independent agents across the Southeast. Founded in 1946, MacNeill has built its reputation by combining a diverse group of companies, a broad set of personal lines, commercial lines, flood and transportation products, unique technology offerings and outstanding service; all applied with a single-minded focus of ensuring the success of our clients and partners. Team Focus Insurance Group is an innovative and diversified group of companies serving the property and casualty industry. Through its many operating affiliates and subsidiaries, the most widely recognized being MacNeill Group and Capacity Insurance Company, operations include MGA, Program Management, Strategic Outsourced Solutions, Technology Solutions and Risk. For seven decades, Team Focus' valueoriented approach and commitment to execution has ensured the collaborative success of our clients, our partners, and our people.

4 70 YEARS OF ENSURING YOUR SUCCESS Frank R MacNeill (Mr. Mac) opens shop in Sanford, Florida, under the name Frank R MacNeill & Son (FRM). FRM issues the first Dwelling Fire policy with St. Louis Fire & Marine effective Dec. 9th, 1946 for a total premium of $ Like so many of us, MacNeill decides to move to Miami Hurricanes Donna (1960), Betsy (1964), and Cleo (1965) make landfall in Florida. The insurance market is hit hard and insurance becomes scarce for a while. With no lessons learned, insurance companies again let competition lead the effort and over the next three decades Homeowner's Insurance becomes inexpensive and readily available. Mr. Mac selected Boss of the Year by the Insurance Women of Dade County. Construction begins on the new corporate headquarters in Doral, FL. Malcolm MacNeill becomes President of Frank R. MacNeill & Son, Inc. Office relocates from downtown to the new Doral facility MacNeill mourns its founder. At the age of 92, Frank MacNeill passes away.

5 Tom Rogan is named President. MacNeill launched a private automobile insurance program. Malcolm MacNeill retires and sells the company to Londonbased Jardine Insurance Brokers, known as JLT today. MacNeill, along with Audubon Insurance Co., becomes one of the Servicing Carriers for FRPCJUA. MacNeill s Flood Department wins NFIP Agency of the Year Award. Hurricane Andrew changes everything. MacNeill is no longer a South Florida MGA, expanding its agency base and marketing strategy statewide. First in FL & ninth nationally to qualify for the AAMGA s designation. MacNeill celebrates their 50th Anniversary Doug Bullington, Headquarters a 17-year veteran, moved to Sunrise, FL. becomes the 4th President of MacNeill Group. MacNeill takes on its first insurance company client for program management. Over the next 20 years, MacNeill assists in the development of 13 insurance carriers. MacNeill Group continues geographic expansion to three states outside of Florida. Awarded PIA Agency of the Year Kevin Tromer becomes President. Team Focus acquires a strategic partner in BIPT who provides policy administration software & expertise. Acquisition of Capacity Insurance Co. MacNeill is awarded a services contract to the newly formed Louisiana Citizens Property Insurance Corporation as Hurricane Katrina approaches. Launch of the MacNeill Online Underwriting System (MOUS), granting agents access to single point of entry quoting platform and resources. MacNeill celebrates 70 years in business. Team Focus Insurance Group is formed to complete the management buyout of MacNeill Group with plans to diversify both geographically and within the P&C insurance channel. WITH SO MUCH MORE TO COME...

6 get appointed MACNEILL GROUP WANTS TO PARTNER WITH YOU. TO BECOME ONE OF OUR VALUED AGENTS, FOLLOW THESE SIMPLE STEPS: Visit and navigate to the Become an Agent tab. Be sure to have all of the necessary documents listed on our page. Submit your paperwork and a Marketing Representatives will contact you. THE MACNEILL GROUP CAPABILITIES & SERVICES WHAT ARE THE BENEFITS? Dedicated Marketing Representatives Admitted and Non-Admitted Property and Casualty and Transportation Products Exclusive access to Capacity Insurance Company (an A.M. Best rated Admitted market) Highly experienced personal lines and flood professionals serving well over 1 million residential policies 24/7 access to MOUS (MacNeill Online Underwriting System) - Quick Quoting Tools - Single Entry Commercial Quote Comparisons - Training Videos - Educational Resources - Marketing and Sales Tips - News and Updates - Promotional Giveaways - Live Chat - Online Payment Processing - and many more!

7 contact us DIAL AND FOLLOW THE PROMPTS OR DIAL: SALES AND SUPPORT MARKETING ACCOUNTING FINANCE For company contact information or to report a claim, please visit macneillgroup.com/contact-information. THE MACNEILL GROUP CAPABILITIES & SERVICES SALES Questions inquiry@macneillgroup.com Submissions quote@macneillgroup.com Bind Requests bind@macneillgroup.com SUPPORT Endorsement Requests endorsement@macneillgroup.com Cancellation Requests cancellations@macneillgroup.com Loss Run Requests claimsinfo@macneillgroup.com

8 commercial property + casualty x COMMERCIAL@MACNEILLGROUP.COM We have the right market for your accounts, admitted & non-admitted. We have in-house binding authority and brokerage contracts with top rated carriers. Reliable, easy to use online tools are available when you want them and underwriters are readily available to help when you need them. THE MACNEILL GROUP CAPABILITIES & SERVICES TARGET CLASSES Strip Malls (and most business within) Warehouses Restaurants/Bars/Caterers Automotive Service & Repair Houses of Worship Day Care Centers Rental Dwellings Vacant Buildings Salons and Beauty Parlors Artisan Contractors Hotels/Motels Convenience Stores Offices Professional Liability Excess Liability And Many More!

9 WELCOME TO MACNEILL ONLINE UNDERWRITING SYSTEM LOG IN TODAY! For immediate access, go to and register on the agent login page. We suggest that you use your address as your username. The agency ID is the same as on your broker statements. If you have any further questions, call our Marketing Department at ext EXCLUSIVE ACCESS TO TRAINING TOOLS EXPERIENCE QUOTES IN SECONDS COLLECTION OF APPLICATIONS & SUPPLEMENTS GET THE FASTEST COMMERCIAL, PERSONAL, FLOOD, AND TRANSPORTATION QUOTES

10 Hi, I'm Click! Did you know that you can quote liability and property for over 200 classes with multiple companies in just 90 seconds in MOUS? STEP STEP STEP STEP STEP LOG IN AT MACNEILLGROUP.COM ENTER BUSINESS DESCRIPTION REVIEW BOTH ADMITTED AND NON-ADMITTED PRICE AND COVERAGE COMPARISONS SELECT LIABILITY, PROPERTY OR PACKAGE OPTIONS FINALIZE QUOTE AND SUBMIT TO UNDERWRITING TOP CLASSES + Handyman, Contractors, and other Artisan Contractors + Houses of Worship + Delis, Bakeries, and Restaurants + Building Owners + Day Cares + Retail Stores + Office Buildings + and many more!

11 capacity insurance company (cic) Capacity Insurance Company is an A.M. Best B+ (Good) rated, commercial lines insurer established in 1989 which specializes in providing insurance products for small to mid-sized businesses. The CIC team is proud to have developed a reputation in the Florida marketplace for stability, consistency, and fair claims handling. Enhanced Property Coverages and Cyber Liability are now available for many businesses and we will continue to develop our products to meet changing needs. THE MACNEILL GROUP CAPABILITIES & SERVICES CAPACITY WRITES GL, PROPERTY AND PACKAGE COVERAGE FOR: Artisan Trade Contractors Lessor s Risk Offices Restaurants Gas Station / Convenience Stores Retail Stores Houses of Worship Hotels and Motels Motor Truck Cargo AND MANY MORE!

12 commercial transportation + garage x TRANSPORTATION@MACNEILLGROUP.COM MacNeill offers competitive rates for commercial transportation, cargo, and garage needs. Our transportation division has markets for all types of commercial automobiles. We offer you an exclusive admitted cargo option that can be rated online in seconds and have the ability to include admitted property coverage with garage liability. THE MACNEILL GROUP CAPABILITIES & SERVICES TARGET CLASSES Long Haul and Short Haul Trucking: - Trucking for Hire - Trucks National Occupational Classification - Tow Trucks - Mobile Concessions - Cargo Target classes for Garage include: - Repair and Service - Valet Operations - Car Dealers and Yards - Gas Stations - Oil/Lube Shops - Mobile Repair and Service Public Auto: - Buses and Vans - Limousines

13 flood + excess flood x FLOOD@MACNEILLGROUP.COM MacNeill puts more than 30 years of Flood experience to work for you. Decades of flood knowledge deliver distinct advantages to your agency. We partnered with an insurance carrier in 1983, becoming the second company ever to receive approval of a NFIP Write Your Own flood insurance program. Today we provide agents access to a flood system widely recognized as one of the best, and we have staff available to answer any flood related question. For more information, call ext THE MACNEILL GROUP CAPABILITIES & SERVICES BENEFITS INCLUDE Access to our award winning flood system A.M. Best A rated Excess Flood Direct Deposit

14 personal property MacNeill is your solution for hard-to-place Homeowners, Dwellings, Vacant Properties, Inland Marine, Umbrellas, CPL, and Excess Liability Insurance. The MacNeill name has been synonymous with insuring homes in Florida for over half a century. We have helped to form 13 personal lines companies. Our experience makes a difference. Our team can answer any questions and quote most risks over the phone. Unique online tools are also available. THE MACNEILL GROUP CAPABILITIES & SERVICES TARGET CLASSES FOR PROPERTY INCLUDE: Dwellings and Dwelling Schedules Vacant and Unoccupied Builder s Risk Renovations High Value, Low Value, and Older Homes Farm and Ranch Inland Marine (Available for Collections, Fine Arts, Jewelry and Instruments) TARGET CLASSES FOR LIABILITY INCLUDE: Comprehensive Personal Liability and Excess Comprehensive Personal Liability Farms Trusts, Estates, LLC's, and Corporations Primary Umbrella and Excess Umbrella

15 The MacNeill Direct Renewal Program The Macneill Direct Renewal Program dramatically increases renewal retention while saving agents time and money by no longer requiring resources for billing and collecting premiums written through MacNeill Group. We communicate with and collect payments from the insured on the agent s behalf! #1 SELECT DIRECT RENEWAL 1 5 #5 AGENT MAKES MORE MONEY RENEWAL #2 RENEWAL SENT TO INSURED & AGENT COPIED 2 4 #3 AGENT SAVES TIME & LOWERS E&O EXPOSURE #4 MACNEILL COLLECTS PAYMENT 3 How Does The Direct Renewal Program Make You More Money? The program has increased renewal policy retention by 7% since its inception - that is more money in your pocket with less work. Let s walk through one agency example: Renewals Per Month $3,500 Average Premium X = 7% Increase Equals 7 More Policies Renewed Next Year $24,500 In Saved Premium You Make $2,450

16 staying connected TO ENSURE YOUR SUCCESS Communicating has never been easier. Reach us through a variety of social platforms. Marketing Rep Kenneth Loney Marketing Rep Jonathan McDaniel MOUS Specialist Lanny Cion Marketing Rep Trenton McKinney kenneth.loney@ macneillgroup.com facebook.com/ ken.loney1 linkedin.com/in/ kenloney jonathan.mcdaniel@ macneillgroup.com facebook.com/ jonimcd linkedin.com/in/ jonathanimcdaniel lanny.cion@ macneillgroup.com facebook.com/ lannycion1 linkedin.com/in/ lannycion trenton.mckinney@ macneillgroup.com facebook.com/ trentonmckinney1 linkedin.com/in/ trentonmckinney1 VA VA VA NC NC NC SC SC SC TX TX TX CLICK FL FL FL

17 The website is a definite go-to for all of our needs - web quoting, supplemental applications, as well as making an invoice payment. Life does not get any easier than when working with MacNeill Group. Jamie Blair Wise Insurance We enjoy working with MacNeill Group; they have knowledgeable, professional staff and underwriters. We love their digital marketing materials - they are engaging and educational. We love posting them on all of our social media channels. Keep up the good work! Cecilia Aviles Continental Property and Casualty My staff and I have greatly appreciated the live-stream training, the videos with all the employees, and facebook posts. It has kept MacNeill Group fresh in our minds and my staff has expressed a lot of positive feedback. It s nice to get a closer look at who we are working with. Please keep up the great work! Kelli Straub Jacobs Insurance Agency Rated 4.9 out of 5 stars on Facebook! Facebook YouTube Grow Your Business Marketing & Sales tips, news and insurance market updates Meet & Connect With Our Team Members! Behind the scenes footage, videos, photos, and events. Stay Informed Product updates, tutorials, webinars, and marketplace news Get to Know Our Products & People Educational content, product promotions, and explainer videos Good News LinkedIn

18 focus finance x Focus Finance LLC is a convenient in-house financing solution that saves time and money for agents appointed with MacNeill Group. A finance offer is included with MacNeill commercial and personal lines quotes. Focus Finance representatives proactively contact insureds on behalf of our agents, saving 60% of policies scheduled to cancel for non-payment. This translates into less work and more money for our agency partners. THE MACNEILL GROUP CAPABILITIES & SERVICES BENEFITS INCLUDE Quotes come with finance option Direct Renewal option available Pre-cancellation and phone calls to agents and insureds Bilingual staff Online credit card and check processing Online agency reports and account information Flexible rates and payment options available

19 Very fast,efficient, overall the customer service was great, and best of all price was very competitive! - Yvette Tajeda Pro America Insurance The Live Help unit was very friendly and helpful. They went above and beyond to quickly get the information I needed. The Live Help unit is AWESOME! - Suzanne Luckinbill Lakeshore Insurance, Inc. PHONE MOUS QUOTING EXPERIENCE PHONE LIVE HELP CHAT GOOD NEWS ONLINE TOOLS QUOTE TOOLS How MacNeill is Ensuring Your Success APPLICATIONS DIRECT RENEWAL The ACORD WARS episodes are very informative and very well put together. My staff is benefiting from them. I m always looking forward to the next one! - Lissette Delgado JVS Insurance Agency MacNeill s Direct Renewal Program allows us to focus on our most important task - our clients. It allows our staff to write more business and retain the business that we have worked so hard to get. - Jeromy Harding Agent Vice President, Barrett Harding Insurance, Inc.

20 P.O. Box Sunrise, FL (800) (954) (954)