INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

Transcription

1 INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED Request for Financial Bid For Award of Catering Services at Food Court, NABANNA (HRBC Building) Howrah, West Bengal Last Date and Time of Submission : at 15:00 hrs Date and Time of Opening of Bids : at 15:30 hrs Address : Indian Railway Catering and Tourism Corporation Ltd. 3 No., Koilaghat Street, Ground Floor, Kolkata Ph Fax Page 1 of 12

2 No. IRCTC/EZ/NRC-15/WB/2015 Date M/s Sub: Catering Services at the Food Court at Nabanna (HRBC Building), Howrah, West Bengal In reference to the above, we are sending you Request for financial Bid. Food Court at Nabanna (HRBC Building) Howrah, West Bengal has been completely renovated and fitted with furniture, kitchen equipments. The electricity and water will be provided free of cost by WB Govt. authority. The cost of pest control & housekeeping will have to be borne by service provider. The service provider at his own cost will bring Kitchen utensils, service gear, (Thali, Plate, Cutlery and Crockery), over and above items have already been provided. Repair & maintenance of the equipments provided at Food Court - Nabanna will be the responsibility of service provider. The suggested menu items along with the rates are enclosed for your reference. In case of any clarifications, please contact the undersigned. DGM / CS IRCTC/EZ/Kolkata Encl: Indicative Menu Note: All pages, duly signed and stamped, must be submitted in a sealed envelope as per date and time mentioned above. Page 2 of 12

3 INSTRUCTIONS 1 Bid document is for providing catering services at the Food Court at Nabanna (HRBC Building), Howrah, West Bengal. The Food Court is situated in the ground floor of Nabanna (HRBC Building). 2 All bid papers submitted should be serially numbered. 3 This bid document should be duly signed and stamped by the authorized signatory of the applicant. The bid document should be submitted in original. Offer not submitted along with Bid document in original will summarily be rejected. 4 License for management of catering services in the Food Court at Nabanna (HRBC Building), Howrah, West Bengal will normally be awarded to the party quoting highest revenue share to IRCTC in the given format. Page 3 of 12

4 TERMS AND CONDITIONS GENERAL 1. Successful Service provider will arrange his own kitchen utensils, other utensils including cutlery and crockery required for running the Food Court over and above the items have already been provided and upkeep, repair & maintenance the equipment provided at Nabanna (HRBC Building). 2. Successful service provider will obtain necessary certificates/permissions as required by law such as food licence, or any other stipulated statutory document from the competent authorities. 3. The premises, electricity, water shall be provided by WB authority free of cost to the successful Service provider. Use of electricity should be restricted for use of Bain-Marie, Micro-Wave, Toasters, Geysers, and Visi- Cooler etc. However, food should not be cooked through use of electricity. 4 Tenure: Term of licence will be one year (or based on terms indicated in the MOU between WB authority and IRCTC) and can be extended for another one year subject to satisfactory services at the sole discretion of IRCTC. The term shall be for one year unless terminated earlier by WB authority or IRCTC. 5. Licence for management of catering services at Food Court at Nabanna (HRBC Building), Howrah, West Bengal will, normally, be awarded to the party quoting highest revenue share to IRCTC in the given format. However IRCTC has sole discretion to award the catering services to any other party. The decision of IRCTC in this regard shall be final and binding. 6. The successful Service provider shall, at all times indemnify IRCTC against all claims and penalties which may be suffered by IRCTC or any person employed by them by reason of any default on the part of the Service provider in due Observance and performance of provision of, i) Workmen s Compensation Act ii) iii) Employment of Children s Act XXVI of 1938 and Contract labour regulation and abolition Act-1970 and other statutory laws. 7. The employees, contractors, sub contractors of the successful Service provider will not be in any contractual relation with IRCTC. 8. The successful Service provider will bear the cost, throughout the term of License, for comprehensive general liability insurance for his men and material. 9. Successful Service provider shall be responsible for compliance of provisions of Prevention of Food Adulteration Act, 1954/ FSSAI, or any other amendments thereto. 10. A Service Level Agreement (SLA) will be signed between the successful Service provider and IRCTC. Page 4 of 12

5 11. The contractor shall issue Identity Cards to all its workers. 12. IRCTC will not be liable for any liability arising under the labour laws, nonpayment of taxes of any statutory taxes or any other law of the land incurred by the successful Service provider in course of performance of activities under the Agreement. 13. The successful Service provider shall be responsible for the conduct and behavior of his employees. 14. All cash transactions will be handled by IRCTC Officials. 15. In case successful Service provider is found indulging in malpractices such as bad quality, wrong portioning, unapproved items and prices, and any other such offence which is against the spirit and terms of the contract, the Service provider will be given a warning and for any subsequent offence, will be appropriately penalized not below the amount of ( One thousand only) 16. The Service provider may propose any addition/deletion of existing menu which may be considered after due approval of IRCTC & WB Govt. authority. 17. Display of Rate List: Legible rate list displayed as per IRCTC standards with menu card. 18. Food Court service: The service should be personalized. 19. Billing system: Printed bill/receipt should be given to the customers for which POS machine will be installed by IRCTC. 20. Safety: The Service provider shall be responsible for the safety of the workers. All the safety measures must be taken in the operation of Food Court in the interest of smooth operation. 21. Uniform: The staff should be in standardized presentable smart uniform with name tags. The uniform should be cleaned well ironed. Uniforms to have prominent IRCTC logo. Uniform design to be approved by IRCTC/WB authority. All managers and chef should have uniforms as per industry standards. 22. Training of staff: The staff to be trained and provided with all necessary information on safe handling and maintenance of equipments and to lay emphasis on service orientation and personal hygiene. 23. Premises, Electricity and water will be provided free of cost to the service provider at the Food Court at Nabanna (HRBC Building), West Bengal. Use of electricity should be restricted to re-heating and for use Bain-Marie, Micro-Wave, AVM machines, Toasters, Geysers, Visi-Cooler etc. However, food should not be cooked through use of electricity. 24. Pest Control: Pest control will be done regularly by service provider and will be properly documented. The cost of the pest control will be borne by service provider. Page 5 of 12

6 25. Disposal of Garbage: Collection of garbage and its proper disposal at equal and regular interval of time on daily basis will be responsibility of the service provider. 26. Visitor Book: Visitor book/feedback forms should always be available and also feedback should be obtained from the guests/users. 27. Food audit for quality and food safety must be integral part of Kitchen Operations. 28. Table Clearance: - The service provider will be responsible to ensure the proper clearance of all used plates and utensils in the Food Court. In this regard the service provider should provide adequate manpower for smooth operation of Food Court. 29. Housekeeping - Regular cleaning of the allotted premises shall be the responsibility of the service provider who should engage adequate staff for cleaning & pot washing etc. At least two days in a month must be dedicated for thorough cleaning of kitchen and restaurant area. 30. Food Court - VIP service: For VIPs personalized service to be provided. Service provider may also required to render catering services to the higher officials of Govt. of WB in their chambers as and when required as requested by WB authority in co-ordination with Unit-In charge /Nabanna/IRCTC. 31. Register for Block stock & kitchen equipment-service provider has to maintain the block stock & Kitchen equipment register. 32. VIP Catering - Service provider has to render the special/vip catering in a special occasion as desired by WB authority from time to time within short notice. The bill for the same will be raised separately to IRCTC as per the rate and mutually agreed terms & condition between IRCTC & WB authority, payment of which will be made subsequently after receipt of same payment from concerned WB authority. The revenue so generated will be part of the total sale of the Food Court. 33. The Service provider will submit month wise proof of details of payment on account of ESI & PF against the employee engaged. SECURITY DEPOSIT i) Security of 1,00,000/- ( One lakh only) for the Food Court will be submitted by the Service provider within 14 days of acceptance of LOA. No interest will be admissible on this Security Deposit. ii) The security deposit is liable to be forfeited if the successful Service provider unilaterally withdraws, amends, impairs or derogates from terms and conditions in any respect during its currency. iii) Security deposit will be refunded without interest after the successful competition of the tenure. iv) If the service provider intends to withdraw its services from the unit, notice period of three (03) months is to be served failing which security deposit may be completely or partially forfeited, at the sole discretion of IRCTC. Page 6 of 12

7 Payment and Taxes All applicable taxes and billing procedures will be followed as given under: 1. Cash handling i.e. receipt of cash from customers its safe custody and depositing the same into bank will be the responsibility of IRCTC. 2. IRCTC will provide daily sales reports to the contractor. 3. Prices of products at which the bills would be raised shall be inclusive of all the taxes. All the taxes will be paid from the sales generated and will be borne by the service provider. 4. The Service provider will raise the bill on IRCTC for Food/Beverage items issued/ delivered to the various customers against KOTs and reconciled with reports generated from the POS systems. 5. Bills / Invoices shall be raised in Tax invoice and in no case on retail invoice. 6. The Service provider should ensure necessary payment of VAT to concern state sales department with subsequent deposition of VAT receipt to IRCTC on regular basis. 7. Billing cycle will be as under:- (i) For the period from 1 st to 15 th of each month bills shall be preferred by the 20 th of the month; (ii) For the period from 16th to the end of the month bills will be preferred by the 5th of the following month 11. Billing by IRCTC for revenue share shall be made as under:- a. for the period 1 st to 15 th bills will be preferred on 25 th of the month; b. For the period 16 th to the end of the month bills will be preferred on 10 th of following month. Quality & Hygiene. i. In order to maintain good quality of the Products, handling, storage and the reputation of the Trademarks, the successful Service provider will strictly comply with the best industry practices regarding the Quality & Hygiene control Procedures. ii. Personnel & Hygiene : Service provider shall ensure that the staff to be deployed should fulfill the following eligibility criteria : - (a) Verification of antecedents of the staff by police authorities. (b) The staff should have proper medical certificate issued by the registered medical authorities. (c) The staff deputed including outsourced, should have passed hotel management degree/diploma or have adequate experience in hospitality industry with knowledge of food & beverages etc. (d) The photo ID card should be issued to staff. (e) Staff should have name badges with proper uniform. (f) The staff should be courteous and polite to all staff/customers at all times. (g) Service staff must use gloves. (h) All staff should be properly groomed (shaven, trim haired and presentable) and trained for the task. Page 7 of 12

8 iii. (i) The Service Provider should submit to IRCTC, copy of Police verification detail and medically fit certificate for their deployed staff Cleanliness: The kitchen floor should remain clean and free of any greasy surfaces at all the times. Service provider has to maintain high standards of cleanliness and hygiene in all the area. Liability and Indemnity The Service provider agrees to defend, indemnify and hold harmless IRCTC and their respective officers, directors, employees and agents (collectively the Indemnified Persons ) and its associated companies from and against any and all claims, actions, damages, expenses, costs (including legal costs) and other liabilities actually incurred by the indemnified parties arising as a result of any negligence, breach of contract or warranty, or any other wrongful act or default on the part of the Service provider, its employees, agents, representatives or contractors, including prosecutions under the legislation affecting the use of any of its sub- contractors or agent any of its warranties, undertakings and obligations set out in this Agreement. Labour Law and Other Regulations It is distinctly understood by the Service provider that the employees engaged by it will be deemed to be its employees and the Service provider will be entirely responsible for compliance of all laws and rules governing employment of such employees. It shall also be responsibility of the Service provider to comply with all laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and order of any governmental authority including municipal authorities. Applicable Law and Arbitrations This Agreement shall in all respects be governed by and interpreted according to the laws of India. In case of any dispute it shall be compulsory to first submit the same to the Arbitration of a Sole arbitrator who shall be an officer of IRCTC or any other person to be appointed by General Manager/IRCTC/EZ after a request is made in writing by the service provider or IRCTC. The decision of the Arbitrator shall be final and binding on both the Parties. The language of Arbitration shall be English and venue Kolkata and jurisdiction of the Courts of Kolkata only. The arbitrator fee shall be fixed by GM/IRCTC/EZ and shall be shared equally by both parties. Page 8 of 12

9 Events of Default. IRCTC shall have the right to terminate the agreement forthwith at the cost and consequence of the service provider in the following events:-. a) Any items supplied other than the approved menu and approved prices b) If the service provider purchases or supplies product other than specified or of low quality and quantity. c) In event of the service provider being convicted by the court of law under Criminal Procedure Code or any other law. d) In the event of proprietor or firm being judged insolvent, or any proceedings for liquidation or composition under insolvency Act, or the firm dissolved under the Indian Partnership Act or in the service provider being a company, if the company shall pass any resolution to wind up business either compulsorily or voluntarily or is convicted by any court of law. e) Repudiation of agreement by Service provider or otherwise evidence of intention not bound by agreement, f) Failure to adhere to any of the due dates of payment as specified in terms. g) Failure to comply with any statutory law or non-payment of any of the statutory taxes. IRCTC shall be entitled to forfeit the whole or in part of the security deposit/license fee besides terminating the agreement. Force Majeure In the event of any unforeseen event directly interfering with operation of license arising during the currency of the licensing agreement such as war, insurrection, restraint imposed by Govt. Act of legislature or other authority, explosion, accidents, strike, riots, lockouts, act of public enemy, act of God, sabotage, the service provider shall within a week from the commencement thereof notify the same in writing to IRCTC with reasonable evidence. If the force majeure conditions as mentioned be in force for period of 90 days or more, IRCTC will have the option to terminate the license on expiry of 90 days of commencement of such force majeure by giving 14 days notice to the service provider in writing. In case of such termination, no damage shall be claimed by either party against the other except those which had accrued under any other clause of this agreement prior to such termination. Page 9 of 12

10 OFFER FORM To, General Manager, Indian Railway Catering and Tourism Corporation Ltd. (East Zone) 3 No., Koilaghat Street, Ground Floor, Kolkata We, hereby, offer our financial bid for providing catering services in the Food Court at Nabanna (HRBC Building), Howrah, West Bengal. We agree to keep our offer valid for 10 days from the date of opening the bid. We agree to abide by all the terms and conditions of the work contract. Yours truly, (Authorised Signatory) Company Seal Page 10 of 12

11 Financial Bid REQUEST FOR FINANCIAL BID FOR PROVIDING CATERING SERVICES IN FOOD COURT AT NABANNA (HRBC BUILDING), HOWRAH, WEST ENGAL General Manager, IRCTC (East Zone) 3 No., Koilaghat Street, Ground Floor, Kolkata Sub: Provision of catering services in the Food Court at NABANNA (HRBC Building), Howrah, West Bengal. With reference to the above, I/We hereby agree to provide Catering Services at the Food Court at NABANNA (HRBC Building), Howrah, West Bengal as fixed by IRCTC. My/Our financial bid is as under: - Revenue Share will be Minimum 12.5% of total sales + Service Tax extra as applicable or Service Tax extra as applicable Whichever is higher Our offer of Percentage Share of the Sale is %(In figure) %(in words) + Service Tax as applicable or 33504/- Per month+ Service Tax as applicable Whichever is higher Note: In case of discrepancy in the amount quoted in figure and words, the amount quoted highest will be taken into consideration. Signature of the authorised signatory Name & Designation: Name of the Firm/Company: Date: Page 11 of 12

12 Indicative Menu Sl. No. Items Tariff SOUP 1 CHICKEN CLEAR SOUP TOMATO SOUP INDIAN 3 VEG MEAL (RICE, BHAJI,DAL, SABJI,CURD) FISH CURRY MEAL (RICE,DAL, BHAJI, FISH CURRY) EGG CURRY MEAL (RICE,DAL, BHAJI, ONE-EGG CURRY) CHICKEN CURRY MEAL (RICE,DAL, BHAJI, CH. CURRY) ALOO MATAR MATAR PANEER CHICKEN MASALA FISH CURRY PLAIN ROTI (02) PLAIN PARATHA (02) LACCHA PARATHA (02) GREEN SALAD SOUTH INDIAN 15 MASALA DOSA PLAIN DOSA BIRIYANI 17 VEG. BIRIYANI CHICKEN BIRIYANI CHINESE 19 MIXED VEG FRIED RICE MIXED NON VEG. FRIED RICE MIXED VEG. CHOWMIEN MIXED NON VEG. CHOWMEIN VEG. MANCHURIAN (04 pcs) CHILLI CHICKEN(05 pcs BONELESS) NOODLES WITH CHILLI CHICKEN (02PCS.) VEG MOMO (04 PCS) CHICKEN MOMO (04 PCS) ANY TIME CHOICE 28 VEG. CUTLET (02 pcs) VEG PAKORA (04 pcs) ONION PAKORA (04 pcs) FISH FRY (01 pc) BAKED FISH (01 pc) EGG CHOP (02 eggs) ROASTED PAPAD 5.00 BEVERAGE 35 TEA (AVM) COFFEE (AVM) COLD DRINK MRP 38 FRUIT DRINK MRP 39 PACKAGED DRINKING WATER (RAILNEER) MRP * Tariff inclusive of all taxes as applicable ** All PAD & confectionery items to be sold at MRP *** Packaging charges extra The menu is purely indicative and liable to change at the sole discretion of IRCTC. Page 12 of 12