Quote & Buy Claims Notification User Manual

Transcription

1 Quote & Buy Claims Notification User Manual 1

2 Table of Contents Quote and Buy Dashboard 3 New Quote Referring to Lorega.10 Renewals.11 Claims Notification Submitting a new claim.13 Account Management Logging In Password Change 21 Useful Contacts

3 Dashboard This is the main dashboard where you will find all policies, referrals and obtain quotes. 3

4 Creating a Quote Please click on your dashboard and then select the product. You are able to download the Towergate Assist leaflets here. 4

5 Step 2 Insured and Policy Details The insured details section is intuitive; you are able to search for the address via the postcode or trading name. 5

6 Step 2 Insured and Policy Details You are able to backdate a policy yourself for up to a week prior to today s date. If you need to backdate by more than a week, the system will automatically refer the quote to underwriters upon completion. If you require a longer or shorter policy period, please select the dates required and the system will automatically pro rata the premium quote. The maximum policy length is 18 months. 6

7 Step 3 Additional Documents This is not a mandatory section and anything uploaded in here will not affect the quote. Please upload any documents in here which may help our claims team. For example, risk addresses. 7

8 Step 4 Underlying Policies The underlying policy page is how the quote is generated and the details will show on the certificate. Please select whether you are entering the MD/BI or Package premium here and enter the underlying premium excluding IPT. If you do not have a policy number, please put TBC and send the number to underwriters once this is confirmed. 8

9 Step 5 Premium Quote The commission can be amended via the blue slider or the % box. The standard and maximum commission is set according to the agreement between Lorega and your agency. You can obtain draft policy documents here. The system automatically assumes the documents will be sent to the current user. However, if you require these to be sent to another user, please amend this box before placing on cover. If you click, you will find this quote within your tab on the main dashboard. A policy is not on cover until you click. You will then find this policy within your tab. 9

10 Referring to Lorega You are able to refer a quote to Lorega for any reason during the quote. However, the system will require you to refer a policy for one of the following reasons: A backdate more than 7 days prior to today. Underlying premium in excess of the premium rating bands. At the end of your quote, the system will ask you to select a reason and provide brief description to help underwriters quote accordingly. The system will then automatically send an to underwriters. When this has been approved and quoted, you will receive a system . You can see the status of the referral at any time within your tab on the dashboard. 10

11 Renewals You are only able to renew policies which were processed via the Lorega online system. To obtain renewal terms, find your policy in Upcoming renewals. You can renew up to 30 days in advance of expiry. Please click to obtain terms. The system will then take you through the same new quote process but it will fill in the fields with last year s information. Please amend the policy information with renewal details. 11

12 Once renewal terms are obtained, you are able to accept or save for a later date. If you click, you will find this renewal quote within your tab on the main dashboard, and not within the tab. If a renewal has expired, you are still able to click to process the renewal. As per the new quote process, the system will refer if it is backdated more than 7 days. 12

13 Step 1 Submitting a new Claim Please click on your dashboard and then type in the date of loss and the policy details. You can search the policy by either policy name or policy ID. Please click save and next. 13

14 Step 2 Allocating the Policy Once the date of loss and policy name or policy ID is entered, you should be able to locate the policy. Please note the last policy on the list is the most recent. Please note: If you are unable to find the policy, it may be that we do not have this on cover. Please refer to your accounts department to ensure the risk has been sent to us. Please click save and next. To notify us of the claim, please complete the Lorega claims notification sheet via and provide proof of cover. This can be downloaded from the Lorega website. 14

15 If the date of loss is out of the Lorega notification period (14 days) the claim will be referred to Lorega. Please complete the referral box advising the reason for late notification. 15

16 Step 3 Entering the Claims details Complete all claim details. Please note the initial reserve estimate must be over the 5000 trigger. If there are any notes you would like to add, please free type them in the Broker Description of Loss box. 16

17 Step 4 Insured Details Please complete the insured s details; at least one contact number is required. 17

18 Step 5 Broker details Please select your name from the broker list provided. If your name does not appear on the list, you are able to create a new Broker contact. You will need to complete the following: First Name, Surname, Address & Telephone number. 18

19 Step 6 Uploading Documents You can upload the policy schedule and policy wording in this section. Press upload and search for the relevant document on your system. Press Submit. Your claim will then be passed to Lorega to appoint a loss adjuster. 19

20 Account Management - Logging In Upon launch of the new system, you will receive an invite from Lorega. Please follow the link in the to set up your password: app.lorega.com Should you forget your password, please use the forgot my password button on the main log in page above to reset this. Please note your account will be deactivated if you do not log in for 3 months. If this happens and you still require access, please follow the instructions below. If you did not receive an invite , you need to set up a new user or reactivate your account, please either: Contact Lorega (Useful contacts page 15) Or Ask your area manager who will control the users for your branch 20

21 Account Management At any point, you can update your own information or password within the Edit My Account section. 21

22 Useful Contacts Lorega Main Office General info@lorega.com Amii Freeman afreeman@lorega.com Underwriting Team Assistant Hannah Thurlow hthurlow@lorega.com Underwriting Team Assistant Megan Jones mjones@lorega.com Claims Manager Lee Bennett lbennett@lorega.com Operations Director Website: 22