Frequently Asked Questions (FAQ s)

Transcription

1 Frequently Asked Questions (FAQ s) Table of Contents SCHOOLCARE S wellness partner Viverae hosts the SCHOOLCARE Good For You! program through connect.viverae.com. Please find a list of the most commonly asked questions regarding participation in the SCHOOLCARE Good For You! wellness program: How do I register for an account? What is my identifier? What is the registration code? I Forgot My Username or Password? How do I update my address? Can I update my mailing address? Who can participate in the Good For You! Program? When will I receive my incentive check? How many incentives can I earn? How do I navigate through the Home Page and Rewards sections of the website? How do I complete the Member Health Assessment? Where do I find the Physician Lab Form How can I complete Biometrics? Where do I find the Certificate of Completion for Healthy Events? How do I add completed Preventive Care Services? How can I create a Peer Challenge? How can I participate with a Health Coach? How can I download the Viverae mobile app? Click here to find the full Good For You! Wellness Program Reward Summary 1

2 New User Registration Instructions (Already registered? Enter your username & password and click login.) To Begin Visit connect.viverae.com or click on the Good For You! Wellness Program login from schoolcare.org Click Register Today This will take you to a Self-Registration process STEP 1 Enter your Last Name Enter your Date of Birth (DOB) use format MM/DD/YYYY Employee Identifier: DOB + Last 4 of SSN (Ex: ) Spouse Identifier SP-DOB+ Last 4 of employee s SSN (Ex: SP ) 65+ Identifier: DOB + Last 4 of SSN (Ex: ) Enter the Registration Code: schoolcare Username* Password* Note: If you receive an error message in yellow, it is indicating some or all of the information entered in Step 2 is incorrect. If further assistance is needed, please contact the Viverae Health Center at Last Name* STEP 2 & 3 Review and ensure that all information is complete and current. Create a User Name & Password Select a Security Question and Answer and then click Save. Registration is complete! Click to edit Master title style Record your User Name, Password, and Answer to the Security Question in a safe location Note: Always click Log Out at the end of your session to protect your personal health information (PHI). Date of Birth* Identifier* Registration Code* 2

3 Hot Topics Forgot Username or Password? Visit connect.viverae.com Click Forgot? Answer the security question to login Unable to re-set yourself? Call Viverae at (888) choose option 4. Username* Password* Update Address Place your updated address under alternate address will automatically be sent to alternate and will be fully updated by the 1 st of the following month on your account. I recently moved and my address isn t updated If you are an active employee you will need to complete a change of address form with your Employer (spouses cannot update addresses). Your Employer will then provide the update to SCHOOLCARE Your address will be updated on your Viverae account by the 1 st of the following month Retirees may call SCHOOLCARE directly to update contact information. When will I receive my incentives? Incentive checks are tallied by the end of the month following the end of the quarter Ex: Q1 ends 9/30, checks will be tallied by 10/31 Either SCHOOLCARE or employees Employers will issue incentives How many incentives can I earn? 1 point = $1 Who can participate? SCHOOLCARE Health Insurance subscribers, their covered spouses and 65+ retirees. Employees can earn up to $800 per plan year Spouses and 65+ Retirees can earn up to $400 per plan year Cash incentives, payments and rewards paid to wellness program participants are taxable income. Please review with your tax consultant for more information. 3

4 Easily Navigate YOUR Wellness Account Click on Good For You! logo to go back to Home Page from anywhere on the website INCENTIVES PAGE Click Earn More to view your incentives page EARN MORE Click on Descriptions & Guidelines to view an outline of all programs and availability Under Actions, it will show the maximum amount of points you can earn per activity, and what you ve earned thus far 4. Click on the gray arrows to expand the action 5. To find out the details of each activity, click on the activity s title Descriptions & Guidelines Home Page Actions 4. The Home Page displays the amount of points that you ve earned (1 point = $1) You can also view your Health Score and Health Age. 5. Member Health Assessment RESOURCES The Resources tab contains the Document Library consisting of: Physician Lab Form to submit biometrics Certificate of Completion for Healthy Events Form to self-report physical activities and more Click on the blue button(s) on the right to download/print any of the documents. 4

5 Member Health Assessment (MHA) Complete Each Plan Year = 75 Points (7/1 6/30) The Member Health Assessment can be accessed from the Profile tab To begin, select the Complete Your Health Assessment link Here you ll find a series of questions on current lifestyle habits Once completed, if you ve already obtained your biometrics, you will receive a health score and health age based on the results of the MHA and biometrics Complete Your Health Assessment Tell US More About You 5

6 Biometrics Physician Form OR On-site Screening Event Physician Lab Form Option 1 Complete Each Plan Year = 100 Points (7/1 6/30) To locate the form click on Profile, Resources and Forms and Documents ~ Download and print Form ~ Send/Bring to your physician s office Physician s office completes the Form and either mails/faxes to Viverae or returns to you If Form is returned to you, it can be submitted securely by scanning the form and going to the Submit Form button on the Resources Tab. On-Site Screening Event Option 2 If you do not have recent lab work (back to 1/1/2016) or an upcoming physical you may attend an on-site screening Click on Notifications All available locations are listed (the times available are in blue) If there is a location you would like to attend, click on the drop-down box to select your desired time. Once you ve selected your time, click Schedule 4. You will see You re Going next to the event and an confirmation will be sent to you. Schedule 4. 6

7 Healthy Events Filling out the Certificate of Completion for Healthy Events One Form per Event = 25 Points Employees can do up to 3 per quarter Covered spouses and 65+retirees can do 1 per quarter The Certificate can be found under the Resources tab Select Forms and Documents Click on the Form to automatically download the Form and save the form to your computer, then close out of it Open Form from where you saved it on the computer (this enables the Form to become fillable so you may type in your information). Submitting the Certificate of Completion for Healthy Events From the homepage, click on Earn More, then select the current program quarterly activities. Scroll down to a Healthy Event, click on Self-Report Enter date you completed activity (comments are not required) 4. Select Attach File and locate the Form you want to upload 5. Once the Form is attached, click Save Once saved, you will see your 25 points have been awarded. Note: Healthy Event Forms can only be completed and submitted within the same quarter to earn incentives Date Completed* Comments 7

8 Preventive Care Services Add Completed Preventive Care Actions Complete two (2) gender and age-specific Preventive Care actions = 50 points (1/1-6/30) Under the Well-being tab, click on Care Select Add next to the action you want to add Select Appointment Date, Provider Name, and Provider Phone number and click Save 4. Once the Appointment has been entered successfully, the date the appointment was completed will be displayed After 2 are completed you can go to Earn More on your Home Page and see your 50 points Point available beginning in Quarter 3 Preventive actions can be added from 1/1/17 up to current appointments 4. 8

9 Peer Challenges Create A New Peer Challenge Click on the Well-being tab Select Available Challenges from the drop down menu Select Create a Peer Challenge 4. Select your challenge type, click Next 5. Determine the challenge parameters, click Next 4. Invite your Peers to your challenge (up to 19) 21 days of data are required in order to earn your incentive. Water Consumption Steps 4. Next Peer Challenge Research shows it takes 21 days for a new behavior to become habit, that s why SCHOOLCARE requires a minimum duration of 21 days for Peer Challenges Ex: If you are participating in a challenge, it s required that you enter a value every day, even if it s 0. This will serve as a placeholder to show you re actively participating in the challenge for the minimum of 21 days. Duration Based If the challenge is goal-based, the person who reaches the total number specified for the goal first will be the winner Back 5. Next 6. 9

10 Health Coaching Options to complete Health Coaching There are two options to complete a Health Coaching session: Telephonic coaching session: To schedule your session, call Viverae at (888) Secure messaging coaching session: Select the Messages icon in the upper right corner Here you ll find your inbox and the option to Compose a new message Based on your needs, choose the Health Coach that best suits you from the drop down menu 4.Compose your message and hit send, just like sending an Download the Viverae App! New Viverae Mobile App 4. With the new Viverae mobile app, you can participate in the Good For You! Wellness Program wherever your day may take you. Available for both Android and ios devices To download, search for Viverae in the app store or Google Play Once downloaded, enter your username and password to sign in You ll have full access to Good For You! including: Participating in Employer and Peer Challenges Tracking steps for the 250k Step Movement Chat with a Health Coach directly from your phone Sign up for on-site biometric events And so much more! 10

11 Effective July 1, 2017 Table of Contents SCHOOLCARE s 3 Pillars of Wellness; Understand YOU, Take Action & Stay Active help EMPOWER you to make healthy lifestyle choices, take small steps toward changing behaviors, and ADVOCATE for yourself and the well-being of others. Understand YOU Build Awareness of your own personal health and wellness Take Action Educate yourself on your own personal health and well-being Stay Active Make Physical Activity part of your lifestyle SCHOOLCARE 's Philosophy Is to focus on the subscriber and spouse. We designed the program to help educate adults on their health and wellness in hopes that the habits would then be passed on to their dependents. What does well-being mean to you? Choose activities best suited for your own personal health & wellness goals. We are each uniquely motivated. The 3 Pillars of Wellness offer Awareness, Education, and Physical Activity. SCHOOLCARE s commitment Good For You! is our commitment to your health and wellbeing. SCHOOLCARE has partnered with Viverae, a leading Health Management Provider, to offer best practice, evidence-based, achievable andengaging wellness programs. For all questions, please contact SCHOOLCARE S wellness partner, VIVERAE: Monday - Thursday 8:00 a.m. to 8:30 p.m., Friday 8:00 a.m. to 7:00 p.m. SCHOOLCARE/Cigna medical participants can annually earn up to: Subscriber = $800 Covered Spouses & 65+ Retirees = $

12 Reward Summary for Subscribers & Covered Spouses EARN YOUR GOOD FOR YOU! CASH INCENTIVES Effective July 1, 2017 Table of Contents The SCHOOLCARE Good For You! wellness program empowers you to become an advocate for your health. Get inspired and stay engaged throughout the plan year with the 3 Pillars of Wellness as your guide! Your Health Assessment- $75 Complete a confidential 20 question survey. Quarter 1 (7/1/2017 9/30/2017) Biometrics- $100 Complete a Physician Lab Form or attend an on-site screening. Points available Quarters 1-4: July 1 to June 30 Quarter 2 (10/1/ /31/2017) Health Coaching- earn up to $75 Earn $25 each quarter when you engage with a Health Professional to support YOU in achieving your health goals. Points available Quarters 2-4: October 1 to June 30 Quarter 3 (1/1/2018 3/31/2018) Preventive Care Compliance- $50 Report a minimum of 2 of the recommendations listed on your portal. Points available Quarters 3-4: January 1 to June 30 Available EACH of the 4 Quarters Quarterly Program Activities- earn up to $125 each Quarter 250K Step Challenge, Employer Challenges, Targeted Programs, Peer Challenges, Online Courses, Healthy Events (self-reported), and more! Covered Spouses & 65+ Retirees can earn up to $25 per quarter in Program Activities Points available Quarters 1-4: July 1 to June 30 Get started by creatingyour SCHOOLCARE Good For You! account Visit: and click on the Good For You! logo to find easy-to-follow registration & program instructions, webinars, and more Note: Cash incentives, payments, and rewards paid to wellness program participants are taxable income. Please review with your tax consultant for more information