TankSafe User Guide. For Access: For issues or questions please contact

Transcription

1 For Access: For issues or questions please contact To access forms and applications and additional information please visit

2 Contents Thank you for using TankSafe 03 TankSafe Help 03 Login 03 Account Revocation Ninety (90) days of inactivity 03 Licenses 04 Audit Requirements 04 Chubb Solutions Work Queue 05 New Policy (Quote) 06 New Quote UST Underground Storage Tanks 07 UST Insured Info 07 UST Policy Info 08 UST Application Questions 08 UST Facility Info 09 UST Application Preview 10 UST Rate 10 UST Bind 11 New Quote AST Aboveground Storage Tanks 12 AST Insured Info 12 AST Policy Info 13 AST Application Questions 13 AST Facility Info 14 AST Application Preview 15 AST Rate 15 AST Bind 16 New Quote AST/UST Above and Underground Storage Tanks 17 AST/UST Insured Info 17 AST/UST Policy Info 18 AST/UST Application Questions 18 AST/UST Facility Info 19 AST/UST Application Preview 20 AST/UST Rate 20 AST/UST Bind 21 Renewals 22 Copy Quote 23 Documents 24 Admin 24 Post-Bind Transactions 24 Contact Information 24 Submission Expiration Rules 25

3 Thank you for using TankSafe Since 2004 Chubb has offered TankSafe, a fully-automated Internet based system that provides commercial underground and aboveground storage tank insurance. From submission through policy and financial responsibility certificate issuance, the system has been specifically designed to make an otherwise complicated process both user-friendly and efficient for our customers. It combines underground and aboveground storage tank coverage in a single policy and is provided on an admitted basis. TankSafe Help For any access related issues, please report the problem to: produceradmin@chubb.com For all other issues regarding the TankSafe product, please contact tanksafepolicychange@chubb.com Please allow 48 hours for access issues and up to fifteen (15) days for all other processing resolutions. In order to ensure timely processing, please include: The policy number and the insured s name as listed on the policy Login Please note: When entering your username, it must be preceded by a slash. \username \username 3. Password 4. For password reset or other access issues, please contact Chubb at produceradmin@chubb.com Account Deactivation Ninety (90) days of inactivity Your access to TankSafe will be deactivated if your account is inactive for ninety (90) days or more. At 76 days ( 2 weeks prior) you will receive an to retain account access. To reactivate, please produceradmin@chubb.com 1. Users will be marked as Not Active after 90 days of not signing into TankSafe 2. Users will be deleted after 180 days of not signing into TankSafe 3. When a user has not signed on for 76 days (2 weeks prior to 90 days), TankSafe will send the user an with the title Corporate Chubb Solutions Sign In Required to Maintain Access and the body: Dear Corporate Solutions User, Access to Corporate Chubb Solutions expires after 90 days of inactivity. Please sign into Corporate Chubb Solutions by [date of 90 days of inactivity] to ensure that you maintain access. Please contact produceradmin@chubb.com if you have any questions or concerns. Thank you! 4. When a user is deactivated, policies associated with that user will not be affected however, the broker must have their access reactivated to access the account. 3

4 Licenses Please note that as an Chubb-approved user of the Chubb online systems, you conform to and operate only under the authority, if any, granted by your Chubb producer agreement. In particular, for each submission you must have a producer license in the state in which the insured maintains its principal place of business. If you have any questions or concerns, please contact the TankSafe Administrator at produceradmin@chubb.com. The broker must hold the appropriate license in the Insured s state of domicile and submit that License Number in TankSafe before the account binds. Chubb performs monthly audits on the information provided. In the event that a license number is invalid, a warning will be issued via a formal letter to the broker. Further non-compliance due to licensing issues will be grounds for termination of access to TankSafe. Access may be reinstated on a case-by-case basis and with evidence of proper individual and agency licenses. Disclaimer: Nothing in this notice is meant to remove, change or supersede the responsibility of any broker to comply with the requirements of any given jurisdiction(s) including, but not limited to, licensing requirements or the proper payment of all applicable taxes. Audit Requirements Chubb reserves the right to perform periodic audits on the broker s TankSafe book. As part of an audit Chubb requires that all brokers keep a insured signed and dated Chubb Application and inventory sheet. 4

5 Chubb Solutions Work Queue The Solutions Work Queue lists all the submissions and policies assigned to your Chubb Producer Code. This page provides several basic functions: Search - Enter an Account Name or Policy Number, and then click the blue search button. Reset - Click to reset all search criteria. +More Search Options - Click to display additional search criteria: Sort - Click the column headings in the My Work Queue results to sort the list. View - To view a submission or policy, click on the blue hyperlinked quote or policy number in the Policy/Submission column. 5

6 At the top of the screen you will see additional navigation options: Work Queue - Click to return to the Work Queue at any time. New Policy - Click to start a new submission. Search - Click to return to the Work Queue. Contact Us - Click to obtain contact information for Chubb Environmental Risk or Chubb Commercial Risk Services. User Administration - This is an Chubb internal page used for username configuration. Logout - Click to exit the system. Once you advance to the quoting process, this document (the TankSafe User Guide) is available in the Help link located at the top of all TankSafe work screens. New Policy (Quote) To begin a new submission, click the New Policy link at the top of the Work Queue screen: Then choose TankSafe as the product: The next screen you will see is the New Quote screen: 6

7 New Quote UST Underground Storage Tanks UST Insured Info Notes for this screen: The information on the Insured Info screen will appear on the Policy Declarations page. Only one (1) entity should be listed in the Insured Name field. Please contact your Chubb representative to request the addition of other entities via the appropriate endorsement. In the Type of Insurance field, select UST (Underground Storage Tank). UST coverage is currently non-admitted in states: Kentucky. For any non-admitted policy, you must have a surplus lines license in the account s state of domicile and it is the broker s responsibility to calculate and pay all applicable Excess & Surplus taxes/fees. When a non-admitted policy type is selected in the Type of Insurance field, the License Number field will become active and mandatory. Coverage is not availability for insured or storage tanks located in Tennessee. The system will only generate a UST certificate if the Is the Insured purchasing this coverage to satisfy financial responsibility requirements? question is answered Yes. Petroleum Brands must be indicated after the screen has been saved by clicking the Save button. Broker has the option to add loading and unloading coverage on this screen, For further information please contact your underwriter. How to add Petroleum Brands 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Petroleum Brands button 3. The Petroleum Brand Affiliation screen will appear in a separate window. How to add Additional Insureds 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Addl. Insured button. 3. The Additional Insured screen will appear in a separate window. The additional insureds listed will appear on a policy endorsement. PLEASE NOTE: Oil companies cannot be Additional Insureds. Click to advance to the Policy Info screen. 7

8 UST Policy Info Notes for this screen: Effective Date: Can range from today to sixty (60) days from today. (See the quote expiration rules at the end of this document.) Expiration Date: This is a system-filled field. The term is always one (1) year. Defense limits: Defense limits are separate from the aggregate limits. This is a system-filled field and will always equal the aggregate limit. Click to advance to the Application Questions screen. UST Application Questions Your answers will determine whether the submission fits within our guidelines. The submission is evaluated when you click or. If the submission is not acceptable, a pop-up will notify you and you will be unable to continue the quote. Click to advance to the Facility Info screen. 8

9 UST Facility Info Notes for this screen: The information entered here will be used to create the Certificates of Financial Responsibility. You must enter and at least one (1) facility before the system will allow you add the tanks. Retroactive Date: You can select up to ten (10) years of retroactive cover. Retroactive Coverage for Florida System will allow retroactive dates from 2009 New business coverage will not be provided for underground storage tanks located in Connecticut that are older than 25 years of age. EPA ID is required. If EPA ID is not known put TBD and EPA ID can be found later. How to add Tanks Note: You must enter and you add the tanks. at least one facility before the system will let 1. Click the Add/Remove UST button. The UST screen will appear in a separate window. 2. UST ID: You may use your own nomenclature to identify each tank (e.g. UST- 01). If you do not use any particular nomenclature, then just designate the tanks as 1, 2, 3, and so on. 3. Installation Date: If you only know the year (but not the day), you may enter it as 1/1/YYYY. (e.g. 1/1/2003) 4. When you have entered all the tanks in this facility, click the Done button to return to the Facility Info screen. How to add Additional Facilities Note: You must enter and at least one facility before the system will let you add an additional facility. 1. Click the Add Additional Facility button at the bottom of the screen: Enter the facility information. 2. Remember to Save the additional facility and then add the tanks. Click to advance to the Application Review screen. 9

10 UST Application Preview You are at the end of the submission process. This page is a review of the information you have entered. You can return to the any of the previous screens to make corrections. Once you have confirmed that all the quote information is correct, review the statement at the bottom of the screen and click the check box if you agree. Once you click the check box, you can click the button and advance to the Rate screen. UST Rate The policy premium will be indicated on this screen. A few states have nominal taxes or surcharges that, if applicable, will also appear here. The Previous button allows you to go back and make changes. If you do make changes, then you must click the Rate button again on the Application Preview screen. Once you have been re-rated, select Quote Letter before binding coverage. The Quote Letter button generates a PDF file of a formal Quote Letter, which you can print or save to your hard drive so you can it to the insured. At this point, assuming you are complete but not yet ready to bind, you can use the menu options at the left and top of the screen to generate another quote, log out or access your Work Queue. 10

11 UST Bind When you are ready to bind, click the Bind Coverage button. You will get one last confirmation prompt. When you click OK, the account will be bound and the Documents screen will display. At this point, you are no longer allowed to change any of the submission data. 11

12 New Quote AST Aboveground Storage Tanks AST Insured Info Notes for this screen: The information on the Insured Info screen will appear on the Policy Declarations page. Only one (1) entity should be listed in the Insured Name field. Please contact your Chubb representative to request the addition of other entities via the appropriate endorsement. In the Type of Insurance field, select AST (Aboveground Storage Tank). AST coverage is currently non-admitted in states: Kentucky. For any non-admitted policy, you must have a surplus lines license in the account s state of domicile and it is the broker s responsibility to calculate and pay all applicable Excess & Surplus taxes/fees. When a non-admitted policy type is selected in the Type of Insurance field, the License Number field will become active and mandatory. Petroleum Brands must be indicated after the screen has been saved by clicking the Save button. How to add Petroleum Brands 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Petroleum Brands button 3. The Petroleum Brand Affiliation screen will appear in a separate window. How to add Additional Insureds 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Addl. Insured button. 3. The Additional Insured screen will appear in a separate window. The additional insureds listed will appear on a policy endorsement. Click to advance to the Policy Info screen. 12

13 AST Policy Info Notes for this screen: Effective Date: Can range from today to sixty (60) days from today. (See the quote expiration rules at the end of this document.) Expiration Date: This is a system-filled field. The term is always one (1) year. Defense limits: Defense limits are separate from the aggregate limits. This is a system-filled field and will always equal the aggregate limit. Click to advance to the Application Questions screen. AST Application Questions Your answers will determine whether the submission fits within our guidelines. The submission is evaluated when you click or. If the submission is not acceptable, a pop-up will notify you and you will be unable to continue the quote. Click to advance to the Facility Info screen. 13

14 AST Facility Info Notes for this screen: You must enter and at least one (1) facility before the system will let you add the tanks. Facility EPA Number: This field is mandatory only for facilities with USTs. For AST-only facilities, this field is not required, except in the State of Florida, where this information is mandatory for all facilities. Retroactive Date: You can select up to ten (10) years of retroactive cover. Retroactive Coverage for Florida We do not offer retroactive coverage in Florida prior to How to add Tanks Note: You must enter and you add the tanks. at least one facility before the system will let 1. Click the Add/Remove AST button. The AST screen will appear in a separate window. 2. AST ID: You may use your own nomenclature to identify each tank (e.g. AST- 01). If you do not use any particular nomenclature, then just designate the tanks as 1, 2, 3, and so on. 3. Installation Date: If you only know the year (but not the day), you may enter it as 1/1/YYYY. (e.g. 1/1/2003) 4. When you have entered all the tanks in this facility, click the Done button to return to the Facility Info screen. How to add Additional Facilities Note: You must enter and at least one facility before the system will let you add an additional facility. 1. Click the Add Additional Facility button at the bottom of the screen: 2. Enter the facility information. 3. Remember to Save the additional facility and then add the tanks. Click to advance to the Application Review screen. 14

15 AST Application Preview You are at the end of the submission process. This page is a review of the information you have entered. You can return to the any of the previous screens to make corrections. Once you have confirmed that all the quote information is correct, review the statement at the bottom of the screen and click the check box if you agree. Once you click the check box, you can click the button and advance to the Rate screen. AST Rate The policy premium will be indicated on this screen. A few states have nominal taxes or surcharges that, if applicable, will also appear here. The Previous button allows you to go back and make changes. If you do make changes, then you must click the Rate button again on the Application Preview screen. The Quote Letter button generates a PDF file of a formal Quote Letter, which you can print or save to your hard drive so you can it to the insured. At this point, assuming you are complete but not yet ready to bind, you can use the menu options at the left and top of the screen to generate another quote, log out or access your Work Queue. 15

16 AST Bind When you are ready to bind, click the Bind Coverage button. You will get one last confirmation prompt. When you click OK, the account will be bound and the Documents screen will display. At this point, you are no longer allowed to change any of the submission data. 16

17 New Quote AST/UST Above and Underground Storage Tanks AST/UST Insured Info Notes for this screen: The information on the Insured Info screen will appear on the Policy Declarations page. Only one (1) entity should be listed in the Insured Name field. Please contact your Chubb representative to request the addition of other entities via the appropriate endorsement. In the Type of Insurance field, select AST/UST (Aboveground/Underground Storage Tank). AST/UST coverage is currently non-admitted in states: Kentucky. For any non-admitted policy, you must have a surplus lines license in the account s state of domicile and it is the broker s responsibility to calculate and pay all applicable Excess & Surplus taxes/fees. When a non-admitted policy type is selected in the Type of Insurance field, the License Number field will become active and mandatory. Petroleum Brands must be indicated after the screen has been saved by clicking the Save button. How to add Petroleum Brands 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Petroleum Brands button 3. The Petroleum Brand Affiliation screen will appear in a separate window. How to add Additional Insureds 1. First click the Save button at the bottom of the Insured Info screen. 2. Now click the Addl. Insured button. 3. The Additional Insured screen will appear in a separate window. The additional insureds listed will appear on a policy endorsement. Click to advance to the Policy Info screen. 17

18 AST/UST Policy Info Notes for this screen: Effective Date: Can range from today to sixty (60) days from today. (See the quote expiration rules at the end of this document.) Expiration Date: This is a system-filled field. The term is always one (1) year. Defense limits: Defense limits are separate from the aggregate limits. This is a system-filled field and will always equal the aggregate limit. AST/UST Policy Limits The limits structure is different for the combined AST/UST policies. Limits are dedicated for the UST exposure (up to $2,000,000) and separately to the AST exposure (also up to $2,000,000). These dedicated limits are necessary to preserve capacity for financial assurance purposes. Defense limits are outside these dedicated limits and equal to the lesser of the aggregate limits selected. The Total Policy Aggregate Limit is the Aggregate Limit plus the Defense Limit. Click to advance to the Application Questions screen. AST/UST Application Questions Your answers will determine whether the submission fits within our guidelines. The submission is evaluated when you click or. If the submission is not acceptable, a pop-up will notify you and you will be unable to continue the quote. Click to advance to the Facility Info screen. 18

19 AST/UST Facility Info Notes for this screen: The information entered here will be used to create the Certificates of Financial Responsibility. You must enter and at least one (1) facility before the system will let you add the tanks. Facility EPA Number: This field is mandatory only for facilities with USTs. For AST-only facilities, this field is not required, except in the State of Florida, where this information is mandatory for all facilities. Retroactive Date: You can select up to ten (10) years of retroactive cover. Retroactive Coverage for Florida We do not offer retroactive coverage in Florida prior to How to add Tanks Note: You must enter and you add the tanks. at least one facility before the system will let 1. Click the Add/Remove AST or Add/Remove UST button. The AST/UST screen will appear in a separate window. 2. AST/UST ID: You may use your own nomenclature to identify each tank (e.g. AST-01). If you do not use any particular nomenclature, then just designate the tanks as 1, 2, 3, and so on. 3. Installation Date: If you only know the year (but not the day), you may enter it as 1/1/YYYY. (e.g. 1/1/2003) 4. When you have entered all the tanks in this facility, click the Done button to return to the Facility Info screen. How to add Additional Facilities Note: You must enter and at least one facility before the system will let you add an additional facility. 1. Click the Add Additional Facility button at the bottom of the screen: 2. Enter the facility information. 3. Remember to Save the additional facility and then add the tanks. Click to advance to the Application Review screen. 19

20 AST/UST Application Preview You are at the end of the submission process. This page is a review of the information you have entered. You can return to the any of the previous screens to make corrections. Once you have confirmed that all the quote information is correct, review the statement at the bottom of the screen and click the check box if you agree. Once you click the check box, you can click the button and advance to the Rate screen. AST/UST Rate The policy premium will be indicated on this screen. A few states have nominal taxes or surcharges that, if applicable, will also appear here. The Previous button allows you to go back and make changes. If you do make changes, then you must click the Rate button again on the Application Preview screen. The Quote Letter button generates a PDF file of a formal Quote Letter, which you can print or save to your hard drive so you can it to the insured. At this point, assuming you are complete but not yet ready to bind, you can use the menu options at the left and top of the screen to generate another quote, log out or access your Work Queue. 20

21 AST/UST Bind When you are ready to bind, click the Bind Coverage button. You will get one last confirmation prompt. When you click OK, the account will be bound and the Documents screen will display. At this point, you are no longer allowed to change any of the submission data. 21

22 Renewals Renewals are displayed at the bottom of the Work Queue: Notes about Renewals: Renewals assigned to your broker code will generate seventy-five (75) days prior to the effective date. Renewal issuance is NOT automatic. Every renewal must be reviewed and bound. All policy information, except the application questions, will be carried forward from the current term to avoid the need for retyping the information. Any mid-term changes made to the current policy will not be reflected in the renewal and therefore must be updated on the renewal. In addition to the seventy-five (75) days prior to effective date, you will be reminded of the renewal 45, 30 and 10 days prior to the effective date, provided the submission remains unbound. Expired renewals will not be reinstated. The only option to bind coverage once a renewal has expired is to enter the account as a new business submission. 22

23 Copy Quote Notes for this screen: The Copy Quote function can be used to make an exact copy of an existing quote so that multiple quote options may be generated. 23

24 Documents Notes for this screen: This screen is used to print or reprint quote and policy documents Quote numbers are of the form: Q Policy numbers are of the form: G Once a document has been printed, type in policy number and then select print. Admin This functionality is only available to employees and Broker Admin users. Post-Bind Transactions This functionality is currently under development for future release. Contact Information Click to obtain Chubb contact information for all TankSafe issues (other than system access). Access questions should be referred to produceradmin@chubb.com. 24

25 Submission Expiration Rules Effective Date must be equal to today s date or up to seventy five (75) days from today. A quote expires on the 75th day from the day the account was first rated and quote was first generated. Broker can access the quote up to the 75th day and re-rate for any reason. This resets the submission expiration date and the broker gains another seventy five (75) days before the rerated quote expires. However, once a quote expires the broker can no longer access the quote. If an effective date has passed and the broker attempts to resume or review the quote via the documents menu, the quote will not generate. If an effective date has passed and the broker attempts to access the submission via the Work Queue, the broker will be directed to the Policy Info page, effective date will be cleared, and the message Effective Date must be today date or up to 75 days from today. will display. The effective date must be modified to comply with the instructions before the broker can advance to subsequent pages. In the event the broker opts to leave the quote without changing the effective date, the original effective date will be recorded in the database and the quote will expire according to the seventy five (75) day rule outlined above. 25

26 Contact Us Mark Heigh Underwriter, Environmental Carlos Mora Senior Underwriter, Environmental Robert Winterburn Vice President, Environmental Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit Insurance provided by ACE American Insurance Company and its U.S. based Chubb underwriting company affiliates. All products may not be available in all states. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. Surplus lines insurance sold only through licensed surplus lines producers. Chubb Limited, the parent company of Chubb, is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.